Lenovo 3000 V200 User manual

Lenovo 3000 V200
Service and Troubleshooting Guide

Lenovo 3000 V200
Service and Troubleshooting Guide

Note
Before using this information and the product it supports, be sure to read the following:
vSafety and Warranty Guide included in the package with this publication.
vWireless related information in online Access Help and Appendix D, “Notices,” on page 47.
vRegulatory Notice included in the package with this publication.
First Edition (March 2007)
©Copyright Lenovo 2007. All rights reserved.
U.S. GOVERNMENT USERS –RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED
RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo
Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this
Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer
Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14
(Alternate III).

Contents
Read first .............v
Chapter 1. Finding information .....1
This guide and other publications .....1
Finding information with the Lenovo Care
button ..............2
Chapter 2. Caring for your computer ...3
Important tips............3
Be careful about where and how you work 3
Be gentle with your computer .....4
Carry your computer properly .....4
Handle storage media and drives properly 4
Take care in setting passwords .....5
Other important tips ........5
Cleaning the cover of your computer ...6
Cleaning your computer keyboard ....6
Cleaning your computer display ....6
Care for the fingerprint reader .....6
Chapter 3. Solving computer problems ..9
Frequently asked questions .......10
Diagnosing problems .........11
Troubleshooting ...........11
Error messages ..........11
Errors without messages .......15
Apassword problem ........16
Keyboard problems ........16
Sleep or hibernation problems .....16
Computer screen problems ......18
Battery problems .........20
Ahard disk drive problem ......21
Astartup problem .........21
Afingerprint authentication problem...21
Other problems ..........21
Chapter 4. Recovery options ......23
Using Rescue and Recovery .......23
Restoring factory contents .......23
Recovering data...........24
Chapter 5. Upgrading and replacing
devices .............25
Replacing the battery .........25
Upgrading the hard disk drive ......26
Replacing memory ..........29
Chapter 6. Getting help and service ...33
Getting help and service ........33
Getting help on the Web ........33
Calling the Customer Support Center ...33
Getting help around the world ......35
Worldwide telephone list........35
Appendix A. Warranty information ....39
Types of warranty service .......39
Appendix B. Customer Replaceable Units
(CRUs) .............41
Appendix C. Features and specifications 43
Features .............43
Specifications ...........44
Appendix D. Notices.........47
Notices..............47
Electronic emissions notices .......48
Federal Communications Commission
(FCC) Statement .........48
Industry Canada Class Bemission
compliance statement ........49
Avis de conformité àla réglementation
d’Industrie Canada.........49
European Union EMC Directive
conformance statement .......49
Japanese VCCI Class Bstatement ....50
EU WEEE Statements .........50
Notice for users in the U.S.A. ......50
IBM Lotus Software Offer .......51
Trademarks ............53
Index ..............55
©Copyright Lenovo 2007 iii

iv Lenovo 3000 V200 Service and Troubleshooting Guide

Read first
When your computer is turned on or the battery is
charging, the base, the palm rest, and some other
parts may become hot. Avoid keeping your hands,
your lap, or any other part of your body in contact
with ahot section of the computer for any extended
length of time. When you use the keyboard, avoid
keeping your palms on the palm rest for a
prolonged period of time.
Your computer generates some heat during normal
operation. The amount of heat depends on the
amount of system activity and the battery charge
level. Extended contact with your body, even
through clothing, could cause discomfort or even a
skin burn. Periodically take breaks from using the
keyboard by lifting your hands from the palm rest;
and be careful not to use the keyboard for any
extended length of time.
When the ac adapter is connected to an electrical
outlet and your computer, it generates heat. Do not
place the adapter in contact with any part of your
body while using it. Never use the ac adapter to
warm your body. Extended contact with your body,
even through clothing, may cause askin burn.
©Copyright Lenovo 2007 v

Route the cables of an ac adapter, amouse, a
keyboard, aprinter, or any other electronic device,
or communication lines, so that they cannot be
walked on, tripped over, pinched by your computer
or other objects, or in any way subjected to
treatment that could disturb the operation of your
computer. Applying strong force to the cables may
damage or break them.
Before moving your computer, do one of the
following: turn it off, press Fn+F4 to put it in sleep
mode, or press Fn+F12 to put it in hibernation
mode.
Before moving the computer, make sure that the
power on indicator is off. This will help to prevent
damage to the hard disk drive, and possible loss of
data.
Do not drop, bump, scratch, twist, hit, vibrate, push
or place heavy objects on your computer, display, or
external devices.
Use aquality carrying case that provides adequate
cushion and protection. Do not pack your computer
in atightly packed suitcase or bag.
vi Lenovo 3000 V200 Service and Troubleshooting Guide

Place liquids away from your computer to avoid
spills, and keep your computer away from water to
avoid the danger of electrical shock.
Read first vii

viii Lenovo 3000 V200 Service and Troubleshooting Guide

Chapter 1. Finding information
This guide and other publications
Setup Instructions
helps you to unpack your computer and get started. It includes afew
tips for first-time users, and introduces software preinstalled by
Lenovo™.
This Service and Troubleshooting Guide
provides information about caring for your computer, basic
troubleshooting information, some recovery procedures, help and
service information, and warranty information for your computer. The
troubleshooting information in this Guide applies only to problems
that might prevent you from accessing the comprehensive online
manual, called Access Help,preinstalled on your computer.
Access Help
is acomprehensive online manual that provides answers to most of
your questions about your computer, helps you to configure
preinstalled features and tools, or solve problems. To open Access Help,
do either of the following:
vPress the Lenovo CareSM button. Under Quick Links in the Lenovo
Care, click Access on-system help.
vClick Start,move the pointer to All Programs;then to Lenovo
Care.Click Access Help.
Lenovo Care
provides an easy access to software tools and key Lenovo sites,
eliminating the need to carry other reference manuals around. To open
Lenovo Care, press the Lenovo Care button on your keyboard. For
more information about using the Lenovo Care button, see “Finding
information with the Lenovo Care button” on page 2.
Safety and Warranty Guide
includes general safety instructions and complete Lenovo Limited
Warranty.
Regulatory Notice
supplements this Guide. Read it before you use the wireless features
of your computer. Your computer complies with the radio frequency
and safety standards of any country or region in which it has been
approved for wireless use. You are requested to install and use your
computer in strict accordance with the local RF regulations.
©Copyright Lenovo 2007 1

Finding information with the Lenovo Care button
The Lenovo Care button can help you in many situations when your
computer is working normally, and even when it is not. Press the Lenovo
Care button to open the Lenovo Care and get access to informative
illustrations and easy-to-follow instructions for getting started and staying
productive.
You can also use the Lenovo Care button to turn on your computer and
immediately enter the Rescue and Recovery™workspace, which runs
independently of the Windows®operating system and is hidden from it.
Finding information
2Lenovo 3000 V200 Service and Troubleshooting Guide

Chapter 2. Caring for your computer
Though your computer is designed to function reliably in normal work
environments, you need to use common sense in handling it. By following
these important tips, you will get the most use and enjoyment out of your
computer.
Important tips
Be careful about where and how you work
vDo not leave the base of your computer, or any other part that becomes hot
during operation, in contact with your lap or any part of your body for an
extended period when the computer is functioning or when the battery is
charging. Your computer dissipates some heat during normal operation.
This heat is afunction of the level of system activity and battery charge
level. Extended contact with your body, even through clothing, could cause
discomfort or, eventually, askin burn.
vWhen the ac adapter is connected to an electrical outlet and your computer,
it generates heat. Do not place the adapter in contact with any part of your
body while using it. Never use the ac adapter to warm your body.
Extended contact with your body, even through clothing, may cause askin
burn.
vRoute the cables of an ac adapter, amouse, akeyboard, aprinter, or any
other electronic device, or communication lines, so that they cannot be
walked on, tripped over, pinched by your computer or other objects, or in
any way subjected to treatment that could disturb the operation of your
computer. Applying strong force to the cables may damage or break them.
vPlace liquids away from your computer to avoid spills, and keep your
computer away from water (to avoid the danger of electrical shock).
vStore packing materials safely out of the reach of children to prevent the
risk of suffocation from plastic bags.
vKeep your computer away from magnets, activated cellular phones,
electrical appliances, or speakers (within 13 cm or 5in).
vAvoid subjecting your computer to extreme temperatures (below 5°C/41°F
or above 35°C/95°F).
vSome appliances, such as certain portable desktop fans or air purifiers, can
produce negative ions. If acomputer is close to such an appliance, and is
exposed for an extended time to air containing negative ions, it may
become electrostatically charged. Such acharge may be discharged through
your hands when you touch the keyboard or other parts of the computer,
©Copyright Lenovo 2007 3

or through connectors on I/O devices connected to it. Even though this
kind of electrostatic discharge (ESD) is the opposite of adischarge from
your body or clothing to the computer, it poses the same risk of acomputer
malfunction.
Your computer is designed and manufactured to minimize any effects of
electrostatic charge. An electrostatic charge above acertain limit, however,
can increase the risk of ESD. Therefore, when using the computer close to
an appliance that can produce negative ions, give special attention to the
following:
–Avoid directly exposing your computer to the air from an appliance that
can produce negative ions.
–Keep your computer and peripherals as far as possible from such an
appliance.
–Wherever possible, ground your computer to facilitate safe electrostatic
discharge.
Note: Not all such appliances cause asignificant electrostatic charge.
Be gentle with your computer
vAvoid placing any objects (including paper) between the display and the
keyboard or under the keyboard.
vDo not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects
on your computer, display, or external devices.
vYour computer display is designed to be opened and used at an angle
slightly greater than 90 degrees. Do not open the display beyond 135
degrees, as this might damage the computer hinge.
Carry your computer properly
vBefore moving your computer, be sure to remove any media, turn off
attached devices, and disconnect cords and cables.
vBe sure your computer is in sleep or hibernation mode, or turned off,
before moving it. This will prevent damage to the hard disk drive and data
loss.
vWhen picking up your open computer, hold it by the bottom. Do not pick
up or hold your computer by the display.
vUse aquality carrying case that provides adequate cushion and protection.
Do not pack your computer in atightly packed suitcase or bag.
Handle storage media and drives properly
vIf your computer comes with an optical drive, do not touch the surface of a
disc or the lens on the tray.
vWait until you hear the CD or DVD click into the center pivot of an optical
drive before closing the tray.
Caring for your computer
4Lenovo 3000 V200 Service and Troubleshooting Guide

vWhen installing your hard disk, follow the instructions shipped with your
hardware, and apply pressure only where needed on the device.
Take care in setting passwords
vRemember your passwords. If you forget asupervisor or hard disk
password, Lenovo authorized service provider will not reset it, and you
might have to replace your system board or hard disk drive.
Other important tips
vYour computer modem might use only an analog telephone network, or
public-switched telephone network (PSTN). Do not connect the modem to a
PBX (private branch exchange) or any other digital telephone extension line
because this could damage your modem. Analog phone lines are often used
in homes, while digital phone lines are often used in hotels or office
buildings. If you are not sure which kind of phone line you are using,
contact your telephone company.
vYour computer might have both an Ethernet connector and amodem
connector. If so, be sure to connect your communication cable to the correct
one, so your connector is not damaged.
vRegister your Lenovo products with Lenovo (refer to the Web page:
http://www.lenovo.com/register). This can help authorities return your
computer to you if it is lost or stolen. Registering your computer also
enables Lenovo to notify you about possible technical information and
upgrades.
vOnly an authorized Lenovo repair technician should disassemble and repair
your computer.
vDo not modify or tape the latches to keep the display open or closed.
vTake care not to turn your computer over while the ac adapter is plugged
in. This could break the adapter plug.
vTurn off your computer if you are replacing adevice, or else verify that the
device is warm- or hot-swappable.
vBefore you install any of the following devices, touch ametal table or a
grounded metal object. This action reduces any static electricity from your
body. The static electricity could damage the device.
–ExpressCard
–Smart Card
–Memory Card, such as SD Card, Memory Stick, MultiMediaCard,
xD-Picture Card, and Memory Stick Pro card.
–Memory module
–PCI Express Mini Card
v
When transferring data to or from aFlash Media Card, such as an SD card,
do not put your computer in sleep or hibernation mode before the data
transfer is complete. To do so might cause damage to your data.
Caring for your computer
Chapter 2. Caring for your computer 5

Cleaning the cover of your computer
Occasionally clean your computer as follows:
1. Prepare amixture of agentle kitchen-use detergent (one that does not
contain abrasive powder or strong chemicals such as acid or alkaline). Use
5parts water to 1part detergent.
2. Absorb the diluted detergent into asponge.
3. Squeeze excess liquid from the sponge.
4. Wipe the cover with the sponge, using acircular motion and taking care
not to let any excess liquid drip.
5. Wipe the surface to remove the detergent.
6. Rinse the sponge with clean running water.
7. Wipe the cover with the clean sponge.
8. Wipe the surface again with adry, soft lint-free cloth.
9. Wait for the surface to dry completely and remove any cloth fibers from
the computer surface.
Cleaning your computer keyboard
1. Absorb some isopropyl rubbing alcohol on asoft, dust-free cloth.
2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you
wipe several keys at atime, the cloth may hook onto an adjacent key and
possibly damage it. Make sure that no liquid drips onto or between the
keys.
3. Allow to dry.
4. To remove any crumbs and dust from beneath the keys, you can use a
camera blower with abrush or cool air from ahair drier.
Note: Avoid spraying cleaner directly on the display or the keyboard.
Cleaning your computer display
1. Gently wipe the display with adry, soft lint-free cloth. If you see a
scratchlike mark on your display, it might be astain transferred from the
keyboard when the cover was pressed from the outside.
2. Wipe or dust the stain gently with asoft, dry cloth.
3. If the stain remains, moisten asoft, lint-free cloth with water or a50-50
mixture of isopropyl alcohol and water that does not contain impurities.
4. Wring out as much of the liquid as you can.
5. Wipe the display again; do not let any liquid drip into the computer.
6. Be sure to dry the display before closing it.
Care for the fingerprint reader
The following actions could damage the fingerprint reader (in some models)
or cause it not to work properly:
Caring for your computer
6Lenovo 3000 V200 Service and Troubleshooting Guide

vScratching the surface of the reader with ahard, pointed object.
vScraping the surface of the reader with your nail or anything hard.
vUsing or touching the reader with adirty finger.
If you notice any of the following conditions, gently clean the surface of the
reader with adry, soft, lint-free cloth:
vThe surface of the reader is dirty or stained.
vThe surface of the reader is wet.
vThe reader often fails to enroll or authenticate your fingerprint.
Caring for your computer
Chapter 2. Caring for your computer 7

Caring for your computer
8Lenovo 3000 V200 Service and Troubleshooting Guide

Chapter 3. Solving computer problems
Frequently asked questions .......10
Diagnosing problems .........11
Troubleshooting ...........11
Error messages ..........11
Errors without messages .......15
Apassword problem ........16
Keyboard problems ........16
Sleep or hibernation problems .....16
Computer screen problems ......18
Battery problems .........20
Ahard disk drive problem ......21
Astartup problem .........21
Afingerprint authentication problem...21
Other problems ..........21
Note: See Access Help if your system is running and Access Help is accessible. This chapter presents
information for use when Access Help is inaccessible.
©Copyright Lenovo 2007 9

Frequently asked questions
This section lists frequently asked questions and tells where you can find
detailed answers. For details about each publication included in the package
with your computer, see “This guide and other publications” on page 1.
What safety precautions should Ifollow when using my computer?
See the separate Safety and Warranty Guide for detailed information
about safety.
How can Iprevent problems with my computer?
See “Read first” on page v, and also Chapter 2, “Caring for your
computer,” on page 3of this Guide. More tips can be found in the
"Preventing problems" section in online Access Help.
What are the main hardware features of my new computer?
See the “Lenovo 3000 tour” section in online Access Help.
Where can Ifind the detailed specifications for my computer?
See http://www.lenovo.com/support.
Ineed to upgrade adevice or Ineed to replace one of the following: the
hard disk drive, memory, or the keyboard.
See the Appendix B, “Customer Replaceable Units (CRUs),” on page
41of this Guide for the list of Customer Replaceable Units and the
location of the instructions for removing or replacing components.
My computer is not operating properly.
Study the “Problem solving ”section in online Access Help.This Guide
describes only problems that might prevent you from accessing the
online help system.
Where are the recovery discs?
Your computer did not come with arecovery disc or Windows disc.
For an explanation of the alternative recovery methods offered by
Lenovo, see the “Restoring factory contents” on page 23 of this Guide.
How can Icontact the Customer Support Center?
See Chapter 6, “Getting help and service,” on page 33 of this Guide.
For the phone numbers of the Customer Support Center nearest to
you, see “Worldwide telephone list” on page 35.
Solving computer problems
10 Lenovo 3000 V200 Service and Troubleshooting Guide