Lenovo ThinkPad 701 User manual

ThinkPad W701 and W701ds
Service and Troubleshooting Guide

Note
Before using this information and the product it supports, be sure to read the following:
vSafety and Warranty Guide
vWireless related information in online Access Help and Appendix C, “Notices,” on page 19.
vRegulatory Notice
The Safety and Warranty Guide and the Regulatory Notice have been uploaded on the Web site. To refer to them,
go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User’s guides and
manuals.
First Edition (November 2009)
© Copyright Lenovo 2009.
LENOVO products, data, computer software, and services have been developed exclusively at private expense and
are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights
to use, reproduction and disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered
pursuant a General Services Administration ″GSA″contract, use, reproduction, or disclosure is subject to restrictions
set forth in Contract No. GS-35F-05925.
© Lenovo 2009

Contents
Important safety information ......v
Conditions that require immediate action . . v
Safety guidelines ..........vi
Batteries ............vii
Rechargeable battery notice .....viii
Lithium coin cell battery notice.....ix
Electrical current safety information . . . x
Modem safety information ......xi
Laser compliance statement ......xi
Chapter 1. Finding information .....1
Lenovo ThinkVantage Toolbox (Lenovo System
Toolbox)..............1
Frequently asked questions .......1
Chapter 2. Solving computer problems . . 3
Diagnosing problems .........3
Diagnosing problems using Lenovo
ThinkVantage Toolbox (Lenovo System
Toolbox).............3
Diagnosing problems using PC-Doctor from
the Rescue and Recovery workspace . . . 4
Chapter 3. Getting help and service....5
Getting help and service ........5
Getting help on the Web ........5
Calling the Customer Support Center ....5
Getting help around the world ......7
Worldwide telephone list ........7
Appendix A. Warranty information ....13
Types of warranty service .......14
Suplemento de Garantía para México . . . 15
Appendix B. Customer Replaceable Units
(CRUs) .............17
Appendix C. Notices.........19
Notices..............19
Export classification notice ......20
Electronic emissions notices .......20
Federal Communications Commission
(FCC) Declaration of Conformity ....20
Industry Canada Class B emission
compliance statement ........21
Avis de conformité à la réglementation
d’Industrie Canada.........21
European Union - Compliance to the
Electromagnetic Compatibility Directive. . 21
EU-EMC Directive (2004/108/EC) EN
55022 class B Statement of Compliance . . 22
EU WEEE Statements .........23
Taiwan recycle statement........23
ENERGY STAR model information ....23
Notice for Safety and Warranty information 25
Notice for Regulatory information ....25
Trademarks ............27
© Copyright Lenovo 2009 iii

iv ThinkPad W701 and W701ds Service and Troubleshooting Guide

Important safety information
Note:
Read important safety information first.
This information can help you safely use your notebook personal computer.
Follow and retain all information included with your computer. The
information in this document does not alter the terms of your purchase
agreement or the Lenovo®Limited Warranty. For more information, see
Chapter 3, Warranty Information in the Safety and Warranty Guide. The latest
Safety and Warranty Guide has been uploaded on the Web site. See “Notice for
Safety and Warranty information” on page 25.
Customer safety is important. Our products are developed to be safe and
effective. However, personal computers are electronic devices. Power cords,
power adapters, and other features can create potential safety risks that can
result in physical injury or property damage, especially if misused. To reduce
these risks, follow the instructions included with your product, observe all
warnings on the product and in the operating instructions, and review the
information included in this document carefully. By carefully following the
information contained in this document and provided with your product, you
can help protect yourself from hazards and create a safer computer work
environment.
Note: This information includes references to power adapters and batteries. In
addition to notebook computers, some products (such as speakers and
monitors) ship with external power adapters. If you have such a product, this
information applies to your product. In addition, computer products contain a
coin-sized internal battery that provides power to the system clock even when
the computer is unplugged, so the battery safety information applies to all
computer products.
Conditions that require immediate action
Products can become damaged due to misuse or neglect. Some product
damage is serious enough that the product should not be used again until it
has been inspected and, if necessary, repaired by an authorized servicer.
As with any electronic device, pay close attention to the product when it is
turned on. On very rare occasions, you might notice an odor or see a puff of
smoke or sparks vent from your product. Or you might hear sounds like
popping, cracking or hissing. These conditions might merely mean that an
© Copyright Lenovo 2009 v

internal electronic component has failed in a safe and controlled manner.
Or, they might indicate a potential safety issue. However, do not take risks
or attempt to diagnose the situation yourself. Contact the Customer Support
Center for further guidance. For a list of Service and Support phone
numbers, see the following Web site:
http://www.lenovo.com/support/phone
Frequently inspect your computer and its components for damage or wear
or signs of danger. If you have any question about the condition of a
component, do not use the product. Contact the Customer Support Center or
the product manufacturer for instructions on how to inspect the product
and have it repaired, if necessary.
In the unlikely event that you notice any of the following conditions, or if
you have any safety concerns with your product, stop using the product and
unplug it from the power source and telecommunication lines until you can
speak to the Customer Support Center for further guidance.
vPower cords, plugs, power adapters, extension cords, surge protectors, or
power supplies that are cracked, broken, or damaged.
vSigns of overheating, smoke, sparks, or fire.
vDamage to a battery (such as cracks, dents, or creases), discharge from a
battery, or a buildup of foreign substances on the battery.
vA cracking, hissing or popping sound, or strong odor that comes from the
product.
vSigns that liquid has been spilled or an object has fallen onto the computer
product, the power cord or power adapter.
vThe computer product, power cord, or power adapter has been exposed to
water.
vThe product has been dropped or damaged in any way.
vThe product does not operate normally when you follow the operating
instructions.
Note: If you notice these conditions with a product (such as an extension
cord) that is not manufactured for or by Lenovo, stop using that product until
you can contact the product manufacturer for further instructions, or until you
get a suitable replacement.
Safety guidelines
Always observe the following precautions to reduce the risk of injury and
property damage.
vi ThinkPad W701 and W701ds Service and Troubleshooting Guide

For more information, see Chapter 1, Important safety information in the
Safety and Warranty Guide. The latest Safety and Warranty Guide has been
uploaded on the Web site. See “Notice for Safety and Warranty information”
on page 25.
Batteries
DANGER
Personal computers manufactured by Lenovo contain a coin cell battery to
provide power to the system clock. In addition, many mobile products, such as
notebook computers, utilize a rechargeable battery pack to provide system power
when in portable mode. Batteries supplied by Lenovo for use with your product
have been tested for compatibility and should only be replaced with approved
parts.
Never attempt to open or service any battery. Do not crush, puncture, or
incinerate batteries or short circuit the metal contacts. Do not expose the battery
to water or other liquids. Only recharge the battery pack strictly according to
instructions included in the product documentation.
Battery abuse or mishandling can cause the battery to overheat, which can cause
gasses or flame to “vent” from the battery pack or coin cell. If your battery is
damaged, or if you notice any discharge from your battery or the buildup of
foreign materials on the battery leads, stop using the battery and obtain a
replacement from the battery manufacturer.
Batteries can degrade when they are left unused for long periods of time. For
some rechargeable batteries (particularly Lithium Ion batteries), leaving a battery
unused in a discharged state could increase the risk of a battery short circuit,
which could shorten the life of the battery and can also pose a safety hazard. Do
not let rechargeable Lithium-Ion batteries completely discharge or store these
batteries in a discharged state.
Important safety information vii

Rechargeable battery notice
DANGER
Do not attempt to disassemble or modify the battery pack. Attempting to do so
can cause an explosion, or liquid leakage from the battery pack. A battery pack
other than the one specified by Lenovo, or a disassembled or modified battery
pack is not covered by the warranty.
If the rechargeable battery pack is incorrectly replaced, there is danger of an
explosion. The battery pack contains a small amount of harmful substances. To
avoid possible injury:
vReplace only with a battery of the type recommended by Lenovo.
vKeep the battery pack away from fire.
vDo not expose it to water or rain.
vDo not attempt to disassemble it.
vDo not short-circuit it.
vKeep it away from children.
vDo not drop the battery pack.
Do not put the battery pack in trash that is disposed of in landfills. When
disposing of the battery, comply with local ordinances or regulations.
The battery pack should be stored at room temperature, charged to approximately
30 to 50% of capacity. We recommend that battery pack be charged about once
per year to prevent overdischarge.
viii ThinkPad W701 and W701ds Service and Troubleshooting Guide

Lithium coin cell battery notice
DANGER
Danger of explosion if battery is incorrectly replaced.
When replacing the lithium coin cell battery, use only the same or an equivalent
type that is recommended by the manufacturer. The battery contains lithium and
can explode if not properly used, handled, or disposed of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
The following statement applies to users in the state of California, U.S.A.
California Perchlorate Information:
Products containing CR (manganese dioxide) lithium coin cell batteries may
contain perchlorate.
Perchlorate Material - special handling may apply.
See http://www.dtsc.ca.gov/hazardouswaste/perchlorate.
Important safety information ix

Electrical current safety information
DANGER
Electric current from power, telephone, and communication cables is hazardous.
To avoid a shock hazard:
vDo not use your computer during a lightning storm.
vDo not connect or disconnect any cables or perform installation, maintenance, or
reconfiguration of this product during an electrical storm.
vConnect all power cords to a properly wired and grounded electrical outlet.
vConnect to properly wired outlets any equipment that will be attached to this
product.
vWhenever possible, use one hand only to connect or disconnect signal cables.
vNever turn on any equipment when there is evidence of fire, water, or structural
damage.
vDisconnect the attached power cords, battery pack, and all the cables before you
open the device covers, unless instructed otherwise in the installation and
configuration procedures.
vDo not use your computer until you have closed the cover. Never use the
computer when the cover is open.
DANGER
vConnect and disconnect cables as described in the following procedures when
installing, moving, or opening covers on this product or attached devices.
To connect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlets.
5. Turn devices ON.
To disconnect:
1. Turn everything OFF.
2. First, remove power cords from
outlets.
3. Remove signal cables from
connectors.
4. Remove all cables from devices.
The power cord must be disconnected from the wall outlet or receptacle before
installing all other electrical cables connected to the computer.
The power cord may be reconnected to the wall outlet or receptacle only after all
other electrical cables have been connected to the computer.
xThinkPad W701 and W701ds Service and Troubleshooting Guide

Modem safety information
DANGER
Laser compliance statement
Some personal computer models are equipped from the factory with a CD or
DVD drive. CD and DVD drives are also sold separately as options. CD and
DVD drives are laser products. The drive’s classification label (shown below)
is on the surface of the drive.
CLASS 1 LASER PRODUCT
LASER KLASSE 1
LUOKAN 1 LASERLAITE
APPAREIL A LASER DE CLASSE 1
KLASS 1 LASER APPARAT
For North America Type:
CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (for
example, No. 24 AWG) telecommunication line cord listed by Underwriters
Laboratories (UL) or certified by the Canadian Standards Association (CSA).
To reduce the risk of fire, electrical shock, or injury when using telephone
equipment, always follow basic safety precautions as the following:
vDo not connect the cable to or disconnect it from the telephone outlet on the
wall during a lightning storm.
vDo not install telephone jacks in wet locations. Do not use your computer near
water.
vDo not touch uninsulated telephone wires or terminals unless the telephone
line has been disconnected at the network interface.
vUse caution when installing or modifying telephone lines.
vDo not use your computer with the telephone cable connection during an
electrical storm. There may be a remote risk of electric shock from lightning.
vDo not use a telephone (other than a cordless type) during an electrical storm.
vDo not use the telephone to report a gas leak in the vicinity of the leak.
vDo not connect the telephone cable to the Ethernet connector.
Important safety information xi

These drives are certified in the U.S. to conform to the requirements of the
Department of Health and Human Services 21 Code of Federal Regulations
(DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere, these
drives are certified to conform to the requirements of the International
Electrotechnical Commission (IEC) 60825-1 and CENELEC EN 60825-1 for
Class 1 laser products.
Class 1 laser products are not considered hazardous. The design of the laser
system and the optical storage drive ensures that there is no exposure to laser
radiation above a Class 1 level during normal operation, user maintenance, or
servicing.
When a CD or DVD drive is installed, note the following handling
instructions.
DANGER
Example of the label
Use of controls, adjustments, or performance of procedures other than those
specified herein might result in hazardous radiation exposure.
Do not remove the drive covers. Removing the covers of the CD or DVD drive
could result in exposure to hazardous laser radiation. There are no serviceable
parts inside the CD or DVD drive.
xii ThinkPad W701 and W701ds Service and Troubleshooting Guide

Some CD and DVD drives contain an embedded Class 3A or Class 3B laser
diode. Note the following statement.
DANGER
Save these instructions.
Laser radiation when open. Do not stare into the beam, do not view directly with
optical instruments, and avoid direct exposure to the beam.
Important safety information xiii

xiv ThinkPad W701 and W701ds Service and Troubleshooting Guide

Chapter 1. Finding information
Lenovo ThinkVantage Toolbox (Lenovo System Toolbox)
The Lenovo ThinkVantage®Toolbox is a diagnostic program that works
through the Windows®operating system. It enables you to view symptoms of
computer problems and solutions for them, and includes automatic
notification when action is required, computing assistance, and advanced
diagnostics and diagnostic history.
For further information about diagnosing problems, see “Diagnosing problems
using Lenovo ThinkVantage Toolbox (Lenovo System Toolbox)” on page 3.
To start this program, do as follows:
For Windows 7:
While the Windows operating system is running, press the ThinkVantage
button.
For Windows Vista®and Windows XP:
1. Click Start.
2. Move the pointer to All Programs,toLenovo Services, and then to
Lenovo System Toolbox.
If the Lenovo ThinkVantage Toolbox (Lenovo System Toolbox) is not installed
on your computer, go to http://www.lenovo.com/think/support, click
Downloads and drivers, and follow the instructions on the screen.
For more information about this program, see the Help for the program.
Frequently asked questions
To ensure that you receive the best performance from your computer, browse
the following Web page to find information such as aids for troubleshooting
and answers to frequently asked questions:
Http://www.lenovo.com/support/faq
© Copyright Lenovo 2009 1

2ThinkPad W701 and W701ds Service and Troubleshooting Guide

Chapter 2. Solving computer problems
Diagnosing problems
If you experience problems with your computer, use the following procedure
as a starting point for solving them.
vIf you can start up the operating system, see “Diagnosing problems using
Lenovo ThinkVantage Toolbox (Lenovo System Toolbox).”
vIf you cannot start up the operating system, see “Diagnosing problems
using PC-Doctor from the Rescue and Recovery workspace” on page 4.
Diagnosing problems using Lenovo ThinkVantage Toolbox (Lenovo
System Toolbox)
If your computer is not operating properly, you may be able to diagnose the
problem by having Lenovo ThinkVantage Toolbox (Lenovo System Toolbox)
test components of your computer.
To start this program, do as follows:
For Windows 7:
While the Windows operating system is running, press the ThinkVantage
button.
For Windows Vista and Windows XP:
1. Click Start.
2. Move the pointer to All Programs,toLenovo Services, and then to
Lenovo System Toolbox.
For more information about this program, see the Help for the program.
Running any tests may take up to several minutes or longer. Make sure you
have time to run the entire test; do not interrupt the test while it is running.
When preparing to contact the Customer Support Center, be sure to print the
test log so that you can rapidly provide information to the help technician.
Note: If your system is running and Access Help is accessible, see Access Help.
© Copyright Lenovo 2009 3

Diagnosing problems using PC-Doctor from the Rescue and Recovery
workspace
By using PC-Doctor®from the Rescue and Recovery®workspace, you can
diagnose your system without starting up the operating system.
To run PC-Doctor, do as follows:
1. Turn off the computer, and then turn it on again.
2. When the ThinkPad®logo comes up, immediately press the ThinkVantage
button. The Rescue and Recovery workspace opens.
3. Click Launch advanced Rescue and Recovery.
4. Click Diagnose hardware.
For more information about PC-Doctor, see the Help for the program.
4ThinkPad W701 and W701ds Service and Troubleshooting Guide

Chapter 3. Getting help and service
Getting help and service
If you need help, service, technical assistance, or just want more information
about ThinkPad Notebooks, you will find a wide variety of sources available
from Lenovo to assist you. This section contains information about where to
go for additional information about ThinkPad Notebooks, what to do if you
experience a problem with your computer, and whom to call for service
should it be necessary.
Microsoft®Service Packs are the latest software source for Windows product
updates. They are available via Web download (connection charges may
apply) or via a disc. For more specific information and links, please go to the
Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and
Running technical assistance with installation of, or questions related to,
Service Packs for your Lenovo-preinstalled Microsoft Windows product. For
information, please contact the Customer Support Center at the phone
number(s) listed in “Worldwide telephone list” on page 7. Some fees might
apply.
Getting help on the Web
The Lenovo Web site on the World Wide Web has up-to-date information
about ThinkPad Notebooks and support. The address for the Personal
Computing home page is http://www.lenovo.com/think.
You can find support information for your ThinkPad Notebook at
http://www.lenovo.com/think/support. Research this Web site to learn how
to solve problems, find new ways to use your computer, and learn about
options that can make working with your ThinkPad Notebook even easier.
Calling the Customer Support Center
If you have tried to correct the problem yourself and still need help, during
the warranty period, you can get help and information by telephone through
the Customer Support Center. The following services are available during the
warranty period:
vProblem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
© Copyright Lenovo 2009 5

vLenovo hardware repair - If the problem is determined to be caused by
Lenovo hardware under warranty, trained service personnel are available to
provide the applicable level of service.
vEngineering change management - Occasionally, there might be changes
that are required after a product has been sold. Lenovo or your reseller, if
authorized by Lenovo, will make selected Engineering Changes (ECs)
available that apply to your hardware.
The following items are not covered:
vReplacement or use of parts not manufactured for or by Lenovo or
nonwarranted parts
Note: All warranted parts contain a 7-character identification in the format
FRU XXXXXXX
vIdentification of software problem sources
vConfiguration of BIOS as part of an installation or upgrade
vChanges, modifications, or upgrades to device drivers
vInstallation and maintenance of network operating systems (NOS)
vInstallation and maintenance of application programs
To determine if your machine is in warranty and when the warranty expires,
go to http://www.lenovo.com/think/support, and click Warranty, then
follow the instructions on the screen.
For the terms and conditions of the Lenovo Limited Warranty that applies to
your Lenovo hardware product, see Chapter 3, ″Warranty information″in the
Safety and Warranty Guide.
If possible, be near your computer when you make your call in case the
technical assistance representative needs to help you resolve a computer
problem. Please ensure that you have downloaded the most current drivers
and system updates, run diagnostics, and recorded information before you
call. When calling for technical assistance, please have the following
information available:
vMachine Type and Model
vSerial numbers of your computer, monitor, and other components, or your
proof of purchase
vDescription of the problem
vExact wording of any error messages
vHardware and software configuration information for your system
The telephone numbers for your Customer Support Center location are
located in the “Worldwide telephone list” on page 7 section of this guide.
Note: Telephone numbers are subject to change without notice. For the latest
list of Customer Support Center telephone numbers and hours of operation,
6ThinkPad W701 and W701ds Service and Troubleshooting Guide