
Configuring ThinkPad Setup . . . . . . . . 45
Changing the startup sequence . . . . . . . 45
Updating the UEFI BIOS. . . . . . . . . . 46
BIOS menu. . . . . . . . . . . . . . . 46
Using system management . . . . . . . . . . 55
Chapter 7. Troubleshooting
computer problems . . . . . . . . . . 57
General tips for preventing problems . . . . . . 57
Diagnosing problems with Lenovo Companion. . . 57
Troubleshooting . . . . . . . . . . . . . . 58
Computer stops responding . . . . . . . . 58
Spills on the keyboard . . . . . . . . . . 58
Error messages . . . . . . . . . . . . . 59
Beep errors. . . . . . . . . . . . . . . 60
Memory module problems . . . . . . . . . 61
Ethernet problems . . . . . . . . . . . . 62
Wireless-LAN problem . . . . . . . . . . 63
Bluetooth problem . . . . . . . . . . . . 63
ThinkPad pointing device problems . . . . . 63
Keyboard problems . . . . . . . . . . . 63
Computer screen problems . . . . . . . . 64
External monitor problems . . . . . . . . . 66
Audio problems . . . . . . . . . . . . . 67
Fingerprint reader problems . . . . . . . . 68
Battery problems . . . . . . . . . . . . 69
ac power adapter problem. . . . . . . . . 69
Power problems. . . . . . . . . . . . . 69
Power button problem . . . . . . . . . . 70
Boot problems . . . . . . . . . . . . . 70
Sleep and hibernation problems . . . . . . 70
Hard disk drive problems . . . . . . . . . 71
Solid-state drive problem . . . . . . . . . 71
Software problem . . . . . . . . . . . . 72
USB problem . . . . . . . . . . . . . . 72
Chapter 8. Recovery in ormation . . . 73
Resetting your computer . . . . . . . . . . . 73
Using advanced startup options . . . . . . . . 73
Recovering your operating system if Windows 10
fails to start . . . . . . . . . . . . . . . . 73
Creating and using a recovery USB drive . . . . . 74
Chapter 9. Replacing devices . . . . . 75
Customer Replaceable Units. . . . . . . . . . 75
Static electricity prevention . . . . . . . . . . 75
Disabling the built-in battery . . . . . . . . . . 76
Replacing the microSD card . . . . . . . . . . 76
Replacing the keyboard. . . . . . . . . . . . 78
Replacing the base cover assembly . . . . . . . 83
Replacing the memory module . . . . . . . . . 85
Replacing the hard disk drive . . . . . . . . . 86
Replacing the M.2 solid-state drive . . . . . . . 89
Replacing the I/O card . . . . . . . . . . . . 92
Replacing the speaker assembly . . . . . . . . 95
Chapter 10. Getting support. . . . . . 97
Before you contact Lenovo . . . . . . . . . . 97
Getting help and service . . . . . . . . . . . 97
Lenovo Support Web site . . . . . . . . . 98
Calling Lenovo . . . . . . . . . . . . . 98
Purchasing additional services . . . . . . . . . 99
Appendix A. Regulatory
in ormation . . . . . . . . . . . . . . . 101
Certification-related information . . . . . . . . 101
Wireless-related information . . . . . . . . . . 101
Wireless interoperability. . . . . . . . . . 101
Usage environment and your health . . . . . 101
Locating the UltraConnect wireless
antennas. . . . . . . . . . . . . . . . 102
Wireless-radio compliance information . . . . 102
Locating wireless regulatory notices . . . . . 103
TCO certification . . . . . . . . . . . . . . 103
Export classification notice . . . . . . . . . . 103
Electronic emission notices . . . . . . . . . . 103
Federal Communications Commission
Declaration of Conformity . . . . . . . . . 103
Industry Canada Class B emission
compliance statement . . . . . . . . . . 104
European Union conformity . . . . . . . . 104
German Class B compliance statement. . . . 104
Japan VCCI Class B compliance
statement . . . . . . . . . . . . . . . 105
Japan compliance statement for products
which connect to the power mains with rated
current less than or equal to 20 A per
phase . . . . . . . . . . . . . . . . . 105
Japan notice for ac power cord . . . . . . . 105
Lenovo product service information for
Taiwan . . . . . . . . . . . . . . . . 105
Eurasian compliance mark . . . . . . . . . . 105
Brazil audio notice . . . . . . . . . . . . . . 105
Appendix B. WEEE and recycling
statements . . . . . . . . . . . . . . . 107
General recycling information . . . . . . . . . 107
Important WEEE information. . . . . . . . . . 107
Japan recycling statements . . . . . . . . . . 108
Recycling information for Brazil. . . . . . . . . 108
Battery recycling information for the European
Union . . . . . . . . . . . . . . . . . . . 109
Battery recycling information for Taiwan . . . . . 110
ii E480, E485, and R480 User Guide