Lenovo ThinkPad E570c Owner's manual

ThinkPadE570,E570c,andE575
HardwareMaintenanceManual

Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadthegeneralinformation
underAppendiA“Notices”onpage101.
SecondEdition(November2016)
©CopyrightLenovo2016.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration
“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents
Aboutthimanual...........iii
Chapter1.Safetyinformation......1
Generalsafety................1
Electricalsafety...............2
Safetyinspectionguide............3
Handlingdevicesthataresensitivetoelectrostatic
discharge..................3
Groundingrequirements............4
Safetynotices(multilingualtranslations)......4
Lasercompliancestatement(multilingual
translations)................18
Chapter2.Importantervice
information..............25
StrategyforreplacingFRUs.........25
Strategyforreplacingaharddiskdriveora
solid-statedrive............25
Importantnoticeforreplacingasystem
board................26
Howtouseerrorcodes.........26
StrategyforreplacingFRUsforCTO,special-bid,
andstandardmodels............26
Productdefinition............26
FRUidentification...........26
Chapter3.Generalcheckout.....29
Whattodofirst..............29
Checkoutguide..............30
LenovoSolutionCenter.........30
Quicktestprograms...........30
UEFIdiagnosticprogram.........31
Bootablediagnosticprograms.......32
Powersystemcheckout...........33
Checkingtheacpoweradapter......33
Checkingoperationalcharging......33
Checkingthebatterypack........34
Checkingthecoin-cellbattery.......34
Chapter4.Relatedervice
information..............37
RecoveryoverviewfortheWindows10operating
system..................37
Resettingyourcomputer.........37
Usingadvancedstartupoptions......37
RecoveringyouroperatingsystemifWindows
10failstostart.............38
CreatingandusingarecoveryUSBdrive..38
Passwords................38
Power-onpassword...........39
Harddiskpassword...........39
Supervisorpassword..........39
Howtoremovethepower-onpassword...39
Howtoremovetheharddiskpassword...40
Powermanagement............40
Sleepmode..............40
Hibernationmode...........41
Symptom-to-FRUinde...........41
Numericerrorcodes..........42
Errormessages............43
Beepsymptoms............44
No-beepsymptoms...........44
LCD-relatedsymptoms.........44
Intermittentproblems..........45
Undeterminedproblems.........45
Chapter5.Statuindicator.....47
Chapter6.Specialkey........49
Chapter7.Location.........51
Locatingcomputercontrols,connectors,and
indicators.................51
Frontview...............51
Rearview...............52
Bottomview..............52
LocatingFRUsandCRUs..........52
MajorFRUsandCRUs..........54
LCDFRUsandCRUs..........56
Connectorandcableguide........56
LookingupFRUinformation.........61
Chapter8.FRUreplacement
notice................63
Screwnotices...............63
Retainingserialnumbers...........64
Restoringtheserialnumberofthesystem
unit.................64
RetainingtheUUID...........65
Chapter9.Removingorreplacinga
FRU..................67
Generalguidelines.............67
1010Batterypack.............68
1020Bottomcover.............68
1030M.2solid-statedrive..........69
1040Opticaldriveoroptical-drivebaybezel...70
©CopyrightLenovo2016i

1050Memorymodule............72
1060Harddiskdriveassemblyorsolid-statedrive
assembly.................73
1070WirelessLANcard...........74
1080Coin-cellbattery............75
1090Keyboard..............76
1110Keyboardbezelassembly........78
1120Systemboardandthermalfan......81
1130I/Oboardwithcable..........87
1140Powerbuttonboardwithcable......89
1150Speakerassembly...........90
1160LCDunitandbasecoverassembly....91
2010LCDbezel..............93
2020LCDpanel..............94
2030LCDhinges..............95
2040Camera/microphonemodule.......96
2050LCDcables..............97
2060WirelessLANassemblyandLCDcover
assembly.................98
AppendixA.Notice.........101
Electronicemissionnotices..........102
Trademarks................102
AppendixB.Abbreviationand
acronymtable............103
iiThinkPadE570,E570c,andE575HardwareMaintenanceManual

Aboutthimanual
ThismanualcontainsserviceandreferenceinformationforthefollowingThinkPad®product:
ThinkPadE570Machinetype(MT)20H5and20E6
ThinkPadE570cMachinetype(MT)20H7
ThinkPadE575Machinetype(MT)20H8
Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblems.
Important:
ThismanualisintendedonlyfortrainedservicetechnicianswhoarefamiliarwithThinkPadproducts.Use
thismanualalongwiththeadvanceddiagnosticteststotroubleshootproblemseffectively.
BeforeservicingaThinkPadproduct,besuretoreadalltheinformationunderChapter1“Safety
information”onpage1andChapter2“Importantserviceinformation”onpage25.
©CopyrightLenovo2016iii

ivThinkPadE570,E570c,andE575HardwareMaintenanceManual

Chapter1.Safetyinformation
Thischapterpresentsthefollowingsafetyinformationthatyouneedtobefamiliarwithbeforeyouservicea
ThinkPadnotebookcomputer.
•“Generalsafety”onpage1
•“Electricalsafety”onpage2
•“Safetyinspectionguide”onpage3
•“Handlingdevicesthataresensitivetoelectrostaticdischarge”onpage3
•“Groundingrequirements”onpage4
•“Safetynotices(multilingualtranslations)”onpage4
•“Lasercompliancestatement(multilingualtranslations)”onpage18
Generalafety
Followtheserulestoensuregeneralsafety:
•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.
•Whenliftinganyheavyobject:
1.Ensurethatyoucanstandsafelywithoutslipping.
2.Distributetheweightoftheobjectequallybetweenyourfeet.
3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.
4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.Donotattempttoliftanyobjectthatweighsmorethan16kg(35lb)orthatyou
thinkistooheavyforyou.
•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.
•Beforeyoustartthemachine,ensurethatotherservicetechniciansandthecustomer'spersonnelare
notinahazardousposition.
•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing
themachine.
•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.
•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleeves
arefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.
•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,about8
centimeters(3inches)fromtheend.
•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing,becausemetal
objectsaregoodelectricalconductors.
•Wearsafetyglasseswhenyouarehammering,drilling,soldering,cuttingwire,attachingsprings,using
solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.
•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.
•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.
•Fanlouversonthemachinehelptopreventoverheatingofinternalcomponents.Donotobstructfan
louversorcoverthemwithlabelsorstickers.
©CopyrightLenovo20161

Electricalafety
Observethefollowingruleswhenworkingonelectricalequipment.
Important:
•Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoftmaterial
thatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.
•Manycustomershave,neartheirequipment,rubberfloormatsthatcontainsmallconductivefibersto
decreaseelectrostaticdischarges(ESD).Donotusethistypeofmattoprotectyourselffromelectrical
shock.
•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical
accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.
•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.
•Disconnectallpowerbefore:
–Performingamechanicalinspection
–Workingnearpowersupplies
–Removingorinstallingmainunits
•Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer
topoweroffthewallbothatsuppliespowertothemachine,andtolockthewallbointheoffposition.
•Ifyouneedtoworkonamachinethathaseposedelectricalcircuits,observethefollowingprecautions:
–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.Thatpersonmustbe
theretoswitchoffthepower,ifnecessary.
–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour
pocketorbehindyourback.
CAUTION:
Anelectricalhockcanoccuronlywhenthereiacompletecircuit.Byobervingtheabove
rule,youmaypreventacurrentfrompaingthroughyourbody.
–Whenusingtesters,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor
thattester.
–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas
metalfloorstripsandmachineframes.
Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages.Instructionsforthese
precautionsareinthesafetysectionsofmaintenanceinformation.Useetremecarewhenmeasuring
highvoltages.
•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.
•Donotusewornorbrokentoolsandtesters.
•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpoweredoff.
•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Eamplesofthesehazardsaremoistfloors,
nongroundedpoweretensioncables,powersurges,andmissingsafetygrounds.
•Donottouchliveelectricalcircuitswiththereflectivesurfaceofaplasticdentalmirror.Thesurfaceis
conductive;suchtouchingcancausepersonalinjuryandmachinedamage.
•Donotservicethefollowingpartswiththepoweron:
–Powersupplyunits
–Pumps
–Blowersandfans
–Motorgenerators
–Unitssimilartothoselistedabove
Thispracticeensurescorrectgroundingoftheunits.
2ThinkPadE570,E570c,andE575HardwareMaintenanceManual

•Ifanelectricalaccidentoccurs:
–Usecaution;donotbecomeavictimyourself.
–Switchoffpower.
–Sendanotherpersontogetmedicalaid.
Safetyinpectionguide
Thepurposeofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditions.Aseach
machinewasdesignedandbuilt,requiredsafetyitemswereinstalledtoprotectusersandservicetechnicians
frominjury.Thisguideaddressesonlythoseitems.Youshouldusegoodjudgmenttoidentifypotential
safetyhazardsduetoattachmentofnon-ThinkPadfeaturesoroptionsnotcoveredbythisinspectionguide.
Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand
whetheryoucancontinuewithoutfirstcorrectingtheproblem.
Considertheseconditionsandthesafetyhazardstheypresent:
•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock)
•Eplosivehazards,suchasadamagedCRTfaceorabulgingcapacitor
•Mechanicalhazards,suchaslooseormissinghardware
Todeterminewhetherthereareanypotentiallyunsafeconditions,usethefollowingchecklistatthebeginning
ofeveryservicetask.Beginthecheckswiththepoweroff,andthepowercorddisconnected.
Checklist:
1.Checketeriorcoversfordamage(loose,broken,orsharpedges).
2.Turnoffthecomputer.Disconnectthepowercord.
3.Checkthepowercordfor:
a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground
continuityfor0.1ohmorlessbetweentheeternalgroundpinandtheframeground.
b.Thepowercordshouldbetheauthorizedtypespecifiedforyourcomputer.Goto:
http://www.lenovo.com/serviceparts-lookup.
c.Insulationmustnotbefrayedorworn.
4.Checkforcrackedorbulgingbatteries.
5.Removethecover.
6.Checkforanyobviousnon-ThinkPadalterations.Usegoodjudgmentastothesafetyofany
non-ThinkPadalterations.
7.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetalfilings,contamination,wateror
otherliquids,orsignsoffireorsmokedamage.
8.Checkforworn,frayed,orpinchedcables.
9.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.
Handlingdevicethatareenitivetoelectrotaticdicharge
Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe
personhandlingthepartareallatthesamecharge.
Chapter1.Safetyinformation3

Note:
1.Useproduct-specificESDprocedureswhentheyeceedtherequirementsnotedhere.
2.EnsurethattheESDprotectivedevicesyouusehavebeencertified(ISO9000)asfullyeffective.
WhenhandlingESD-sensitiveparts:
•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.
•Avoidcontactwithotherpeople.
•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.
•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeeven
whenyouarewearingawriststrap.
•Useagroundedworkmattoprovideastatic-freeworksurface.Thematisespeciallyusefulwhen
handlingESD-sensitivedevices.
•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecific
servicerequirement.
Note:TheuseofagroundingsystemtoguardagainstESDdamageisdesirablebutnotnecessary.
–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.
–Whenworkingonadouble-insulatedorbattery-operatedsystem,useanESDcommongroundor
referencepoint.Y oucanusecoaorconnector-outsideshellsonthesesystems.
–Usetheroundgroundprongoftheacplugonac-operatedcomputers.
Groundingrequirement
Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeverifiedbyacertifiedelectrician.
Safetynotice(multilingualtranlation)
Thesafetynoticesinthissectionareprovidedinthefollowinglanguages:
•English
•Arabic
•BrazilianPortuguese
•French
•German
•Hebrew
•Japanese
•Korean
•Spanish
•TraditionalChinese
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