Lenovo ThinkPad Z60m Series User manual

ThinkPad
® Z60t and Z60m Series
Service and Troubleshooting Guide

ThinkPad
® Z60t and Z60m Series
Service and Troubleshooting Guide

Note
Before using this information and the product it supports, be sure to read the general information under
“Important safety information” on page v, Appendix A, “Wireless related information,” on page 47,
Appendix B, “Warranty information,” on page 51, and Appendix D, “Notices,” on page 79.
Second Edition (September 2005)
©Copyright Lenovo 2005.
Portions ©Copyright International Business Machines Corporation 2005.
All rights reserved.
U.S. GOVERNMENT USERS –RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED
RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo
Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this
Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer
Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14
(Alternate III).

Contents
Important safety information ......v
Conditions that require immediate action ..v
General safety guidelines ........vi
Service .............vi
Power cords and power adapters .... vii
Extension cords and related devices ... viii
Plugs and outlets ......... viii
Batteries ............ viii
Heat and product ventilation .....ix
CD and DVD drive safety.......x
Additional safety information ......x
Laser compliance statement ..... xiv
Important notice for users ...... xvii
Important regulatory notice for users ... xvii
Information about hard disk capacity ... xvii
Finding information with the ThinkVantage
button ............. xix
Chapter 1. Overview of your new ThinkPad
computer .............1
Your ThinkPad Z60t Series computer at a
glance ..............2
Your ThinkPad Z60m Series computer at a
glance ..............3
ThinkPad Z60t Series Features ......4
ThinkPad Z60m Series Features ......5
Specifications ............7
Caring for your ThinkPad computer ....8
Chapter 2. Solving computer problems ..13
Diagnosing problems .........14
Troubleshooting ...........14
Error messages ..........14
Errors without messages .......19
Apassword problem ........20
Apower switch problem .......21
Keyboard problems ........21
UltraNav problems.........22
Standby or hibernation problems ....23
Computer screen problems ......26
Battery problems .........27
Hard disk drive problems ......28
Astartup problem .........29
Fingerprint authentication problems ...30
Other problems ..........30
Starting BIOS Setup Utility .......33
Recovering pre-installed software .....34
Upgrading the hard disk drive ......35
Replacing the battery .........40
Chapter 3. Getting help and service ...43
Getting help and service ........44
Getting help on the Web ........44
Calling the Customer Support Center ...44
Getting help around the world ......46
Appendix A. Wireless related information 47
Wireless interoperability ........47
Usage environment and your health ....47
Authorized Operation Within the United
States and Canada ..........48
Enabling Extended Channel Mode ....49
Appendix B. Warranty information ....51
Lenovo Statement of Limited Warranty ...51
Part 1-General Terms .......51
Part 2-Country-unique Terms .....55
Part 3-Warranty Information .....69
Guarantee supplement for Mexico ...76
Appendix C. Customer Replaceable Units
(CRUs) .............77
Appendix D. Notices.........79
Notices..............79
Television output notice .......80
Electronic emissions notices .......80
Federal Communications Commission
(FCC) Declaration of Conformity ....80
Industry Canada Class Bemission
compliance statement ........81
European Union EMC Directive
conformance statement .......81
Environmental notices for Japan .....82
IBM Lotus Software Offer .......83
Trademarks ............85
©Lenovo 2005. Portions ©IBM Corp. 2005. iii

Index ..............87
iv ThinkPad
® Z60t and Z60m Series Service and Troubleshooting Guide

Important safety information
Note
Please read important safety information first.
This information can help you safely use your ThinkPad
® personal computer.
Follow and retain all information included with your computer. The
information in this document does not alter the terms of your purchase
agreement or the Lenovo
™ Statement of Limited Warranty.
Customer safety is important. Our products are developed to be safe and
effective. However, personal computers are electronic devices. Power cords,
power adapters, and other features can create potential safety risks that can
result in physical injury or property damage, especially if misused. To reduce
these risks, follow the instructions included with your product, observe all
warnings on the product and in the operating instructions, and review the
information included in this document carefully. By carefully following the
information contained in this document and provided with your product, you
can help protect yourself from hazards and create asafer computer work
environment.
Note: This information includes references to power adapters and batteries. In
addition to mobile personal computers, some products (such as
speakers and monitors) ship with external power adapters. If you have
such aproduct, this information applies to your product. In addition,
your computer product may contain acoin-sized internal battery that
provides power to your system clock even when the machine is
unplugged, so the battery safety information applies to all computers.
Conditions that require immediate action
Products can become damaged due to misuse or neglect. Some product
damage is serious enough that the product should not be used again until it
has been inspected and, if necessary, repaired by an authorized servicer.
As with any electronic device, pay close attention to the product when it is
turned on. On very rare occasions, you might notice an odor or see apuff of
smoke or sparks vent from your machine. Or you might hear sounds like
popping, cracking or hissing. These conditions might merely mean that an
internal electronic component has failed in asafe and controlled manner.
©Lenovo 2005. Portions ©IBM Corp. 2005. v

Or, they might indicate apotential safety issue. However, do not take risks
or attempt to diagnose the situation yourself.
Frequently inspect your computer and its components for damage or wear
or signs of danger. If you have any question about the condition of a
component, do not use the product. Contact the Customer Support Center or
the product manufacturer for instructions on how to inspect the product
and have it repaired, if necessary. For alist of Service and Support phone
numbers, see “Worldwide telephone list” on page 72.
In the unlikely event that you notice any of the conditions listed below, or
if you have any safety concerns with your product, stop using the product
and unplug it from the power source and telecommunication lines until you
can speak to the Customer Support Center for further guidance.
vPower cords, plugs, power adapters, extension cords, surge protectors, or
power supplies that are cracked, broken or damaged.
vSigns of overheating, smoke, sparks or fire.
vDamage to abattery (such as cracks, dents, creases), discharge from a
battery, or abuildup of foreign substances on the battery.
vAcracking, hissing or popping sound, or strong odor that comes from the
product.
vSigns that liquid has been spilled or an object has fallen onto the computer
product, the power cord or power adapter.
vThe computer product, the power cord or power adapter has been exposed
to water.
vThe product has been dropped or damaged in any way.
vThe product does not operate normally when you follow the operating
instructions.
Note: If you notice these conditions with aproduct (such as an extension
cord) that is not manufactured for or by Lenovo, stop using that
product until you can contact the product manufacturer for further
instructions, or until you get asuitable replacement.
General safety guidelines
Always observe the following precautions to reduce the risk of injury and
property damage.
Service
Do not attempt to service aproduct yourself unless instructed to do so by the
Customer Support Center. Use only aservice provider who is approved to
repair your particular product.
vi ThinkPad
® Z60t and Z60m Series Service and Troubleshooting Guide

Note: Some parts can be upgraded or replaced by the customer. These parts
are referred to as Customer Replaceable Units, or CRUs. Lenovo
expressly identifies CRUs as such, and provides documentation with
instructions when it is appropriate for customers to replace those parts.
You must closely follow all instructions when performing such
replacements. Always make sure that the power is turned off and that
the product is unplugged from any power source before you attempt
the replacement. If you have any questions or concerns, contact the
Customer Support Center.
Although there are no moving parts in your computer after the power cord
has been disconnected, the following warnings are required for proper UL
certification.
DANGER
Hazardous moving parts. Keep fingers and other body parts away.
Attention: Before replacing any CRUs, turn off the computer and wait three
to five minutes to let the computer cool before opening the cover.
Power cords and power adapters
Use only the power cords and power adapters supplied by the product
manufacturer. The power cord and power adapter are intended for use with
this product only. They should never be used with any other product.
Never wrap apower cord around the power adapter or other object. Doing so
can stress the cord in ways that can cause the cord to fray, crack or crimp.
This can present asafety hazard.
Always route power cords so that they will not be walked on, tripped over, or
pinched by objects.
Protect the cord and power adapters from liquids. For instance, do not leave
your cord or power adapter near sinks, tubs, toilets, or on floors that are
cleaned with liquid cleansers. Liquids can cause ashort circuit, particularly if
the cord or power adapter has been stressed by misuse. Liquids can also
cause gradual corrosion of the power cord terminals and/or the connector
terminals on the adapter which can eventually result in overheating.
Always connect power cords and signal cables in the correct order and ensure
that all power cord connectors are securely and completely plugged into
receptacles.
Important safety information vii

Do not use any power adapter that shows corrosion at the ac input pins
and/or shows signs of overheating (such as deformed plastic) at the ac input
or anywhere on the power adapter.
Do not use any power cords where the electrical contacts on either end show
signs of corrosion or overheating or where the power cord appears to have
been damaged in any way.
Extension cords and related devices
Ensure that extension cords, surge protectors, uninterruptible power supplies,
and power strips that you use are rated to handle the electrical requirements
of the product. Never overload these devices. If power strips are used, the
load should not exceed the power strip input rating. Consult an electrician for
more information if you have questions about power loads, power
requirements, and input ratings.
Plugs and outlets
If areceptacle (power outlet) that you intend to use with your computer
equipment appears to be damaged or corroded, do not use the outlet until it
is replaced by aqualified electrician.
Do not bend or modify the plug. If the plug is damaged, contact the
manufacturer to obtain areplacement.
Some products are equipped with athree-pronged plug. This plug fits only
into agrounded electrical outlet. This is asafety feature. Do not defeat this
safety feature by trying to insert it into anon-grounded outlet. If you cannot
insert the plug into the outlet, contact an electrician for an approved outlet
adapter or to replace the outlet with one that enables this safety feature.
Never overload an electrical outlet. The overall system load should not exceed
80 percent of the branch circuit rating. Consult an electrician for more
information if you have questions about power loads and branch circuit
ratings.
Be sure that the power outlet you are using is properly wired, easily
accessible, and located close to the equipment. Do not fully extend power
cords in away that will stress the cords.
Carefully connect and disconnect the equipment from the electrical outlet.
Batteries
All personal computers manufactured by Lenovo contain anon-rechargeable
coin cell battery to provide power to the system clock. In addition many
mobile products such as ThinkPad notebook PCs utilize arechargeable battery
pack to provide system power when in portable mode. Batteries supplied by
Lenovo for use with your product have been tested for compatibility and
should only be replaced with approved parts.
viii ThinkPad
® Z60t and Z60m Series Service and Troubleshooting Guide

Never attempt to open or service any battery. Do not crush, puncture, or
incinerate batteries or short circuit the metal contacts. Do not expose the
battery to water or other liquids. Only recharge the battery pack strictly
according to instructions included in the product documentation.
Battery abuse or mishandling can cause the battery to overheat, which can
cause gasses or flame to “vent” from the battery pack or coin cell. If your
battery is damaged, or if you notice any discharge from your battery or the
buildup of foreign materials on the battery leads, stop using the battery and
obtain areplacement from the battery manufacturer.
Batteries can degrade when they are left unused for long periods of time. For
some rechargeable batteries (particularly Lithium Ion batteries), leaving a
battery unused in adischarged state could increase the risk of abattery short
circuit, which could shorten the life of the battery and can also pose asafety
hazard. Do not let rechargeable Lithium-Ion batteries completely discharge or
store these batteries in adischarged state.
Heat and product ventilation
Computers generate heat when turned on and when batteries are charging.
Notebook PCs can generate asignificant amount of heat due to their compact
size. Always follow these basic precautions:
vDo not leave the base of your computer in contact with your lap or any
part of your body for an extended period when the computer is functioning
or when the battery is charging. Your computer produces some heat during
normal operation. Extended contact with the body could cause discomfort
or, potentially, askin burn.
vDo not operate your computer or charge the battery near flammable
materials or in explosive environments.
vVentilation slots, fans and/or heat sinks are provided with the product for
safety, comfort, and reliable operation. These features might inadvertently
become blocked by placing the product on abed, sofa, carpet, or other
flexible surface. Never block, cover or disable these features.
You should inspect your desktop computer for dust accumulation at least
once every three months. Before inspecting your computer, turn off the power
and unplug the computer’s power cord from the electrical outlet; then remove
any dust from vents and perforations in the bezel. If you notice external dust
accumulation, you should also examine and remove dust from the inside of
the computer including heat sink inlet fins, power supply vents, and fans.
Always turn off and unplug the computer before opening the cover. If
possible, avoid operating your computer within 2feet of high-traffic areas. If
you must operate your computer in or near ahigh-traffic area, you should
inspect and, if necessary, clean your computer more frequently.
Important safety information ix

For your safety and to maintain optimum computer performance, always
follow these basic precautions with your desktop computer:
vKeep the cover closed whenever the computer is plugged in.
vRegularly inspect the outside of the computer for dust accumulation.
vRemove dust from vents and any perforations in the bezel. More frequent
cleanings might be required for computers in dusty or high-traffic areas.
vDo not block or restrict airflow into the front of the computer.
vDo not block the airflow vents on the back of the computer.
vDo not store or operate your computer inside furniture, as this might
increase the risk of overheating.
vAirflow temperatures into the computer should not exceed 35° C(95° F).
vDo not use non-ThinkCentre air filtration devices.
CD and DVD drive safety
CD and DVD drives spin discs at ahigh speed. If aCD or DVD is cracked or
otherwise physically damaged, it is possible for the disc to break apart or
even shatter when the CD drive is in use. To protect against possible injury
due to this situation, and to reduce the risk of damage to your machine, do
the following:
vAlways store CD/DVD discs in their original packaging
vAlways store CD/DVD discs out of direct sunlight and away from direct
heat sources
vRemove CD/DVD discs from the computer when not in use
vDo not bend or flex CD/DVD discs, or force them into the computer or
their packaging
vCheck CD/DVD discs for cracks before each use. Do not use cracked or
damaged discs
Additional safety information
DANGER
Electric current from power, telephone, and communication cables is hazardous. To
avoid shock hazard, connect and disconnect cables as shown below when
installing, moving, or opening the covers of this product or attached devices. If the
3-pin power cord is provided with this product, it must be used with aproperly
grounded outlet.
xThinkPad
® Z60t and Z60m Series Service and Troubleshooting Guide

Turn everything OFF.
Turn everything OFF.
First, attach all cables to
devices.
First, remove the power cord
from the
outlet.
Attach the signal cables to
receptacles.
Remove signal cables from
receptacles.
Attach the power cord to
an outlet.
Remove all cables from devices.
Turn the device ON.
To Connect To Disconnect
Important safety information xi

DANGER
Reduce the risk of fire and electric shock by always following basic safety
precautions, including the following:
vDo not use your computer in or near water.
vDuring electrical storms:
–Do not use your computer with the telephone cable connection.
–Do not connect the cable to or disconnect it from the telephone outlet on the
wall.
DANGER
The battery pack should be stored at room temperature, charged to approx. 30 to
50% of capacity. We recommend that the battery pack be charged about once per
year to prevent overdischarge.
DANGER
If the rechargeable battery pack is incorrectly replaced, there is danger of an
explosion. The battery pack contains asmall amount of harmful substances. To
avoid possible injury:
vReplace only with abattery of the type recommended by Lenovo.
vKeep the battery pack away from fire.
vDo not expose it to water or rain.
vDo not attempt to disassemble it.
vDo not short-circuit it.
vKeep it away from children.
Do not put the battery pack in trash that is disposed of in landfills. When
disposing of the battery, comply with local ordinances or regulations and your
company’s safety standards.
xii ThinkPad
® Z60t and Z60m Series Service and Troubleshooting Guide

DANGER
If the backup battery is incorrectly replaced, there is danger of explosion.
The lithium battery contains lithium and can explode if it is not properly handled
or disposed of.
Replace only with abattery of the same type.
To avoid possible injury or death, do not: (1) throw or immerse the battery into
water, (2) allow it to heat to more than 100 °C (212 °F), or (3) attempt to repair or
disassemble it. Dispose of it as required by local ordinances or regulations and
your company’s safety standards.
DANGER
Follow the instruction below when installing or reconfiguring the CDC or Mini
PCI option.
To avoid shock hazard, disconnect all the cables and the ac adapter when you
install the CDC or Mini PCI option or open the covers of the system or attached
devices. Electrical current from power, telephone, and communication cables is
hazardous.
CAUTION:
When you have added or upgraded aCDC or Mini PCI Card or amemory
card, do not use your computer until you have closed the cover. Never use
the computer when the cover is open.
CAUTION:
The fluorescent lamp in the liquid crystal display (LCD) contains mercury.
Do not put it in trash that is disposed of in landfills. Dispose of it as
required by local ordinances or regulations.
The LCD is made of glass, and rough handling or dropping the computer
can cause the LCD to break. If the LCD breaks and the internal fluid gets
into your eyes or on your hands, immediately wash the affected areas with
water for at least 15 minutes; if any symptoms are present after washing,
get medical care.
Important safety information xiii

DANGER
To reduce the risk of fire, electrical shock, or injury when using telephone
equipment, always follow basic safety precautions, such as:
vNever install telephone wiring during an electrical storm.
vNever install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
vNever touch uninsulated telephone wires or terminals unless the telephone line
has been disconnected at the network interface.
vUse caution when installing or modifying telephone lines.
vAvoid using atelephone (other than acordless type) during an electrical storm.
There may be aremote risk of electric shock from lightning.
vDo not use the telephone to report agas leak in the vicinity of the leak.
vUse only No. 26 AWG or larger (thicker) telephone cable.
Laser compliance statement
An optical storage drive (device), such as aCD-ROM, CD-RW, DVD-ROM
drive and SuperDisk, which can be installed in the Lenovo ThinkPad
computer is alaser product. The drive’s classification label (shown below) is
on the surface of the drive.
CLASS 1LASER PRODUCT
LASER KLASSE 1
LUOKAN 1LASERLAITE
APPAREIL ALASER DE CLASSE 1
KLASS 1LASER APPARAT
The drive is certified by the manufacturer to comply with the requirements of
the Department of Health and Human Services 21 Code of Federal
Regulations (DHHS 21 CFR) Subchapter Jfor Class Ilaser products at the date
of manufacture.
In other countries, the drive is certified to conform to the requirements of
IEC825 and EN60825 for Class 1laser products.
xiv ThinkPad
® Z60t and Z60m Series Service and Troubleshooting Guide

DANGER
Class 1laser products are not considered hazardous. The design of the laser
system and the optical storage drive ensures that there is no exposure to laser
radiation above aClass 1level during normal operation, user maintenance, or
servicing.
Some drives contain an embedded Class 3A laser diode. Note this warning:
DANGER
DANGER
Store packing materials safely out of the reach of children to prevent the risk of
suffocation from plastic bags.
Many PC products and accessories contain cords, cables or wires, such as
power cords or cords to connect the accessory to aPC. If this product has
such acord, cable or wire, then the following warning applies:
WARNING: Handling the cord on this product or cords associated with
accessories sold with this product will expose you to lead, achemical known
to the State of California to cause cancer, and birth defects or other
reproductive harm. Wash hands after handling.
Save these instructions.
Do not open the optical storage drive unit; no user adjustments or serviceable
parts are inside.
Use of controls, adjustments, or the performance of procedures other than those
specified might result in hazardous radiation exposure.
Emits visible and invisible laser radiation when open. Avoid direct eye exposure.
Do not stare into the beam or view it directly with optical instruments.
Important safety information xv

xvi ThinkPad
® Z60t and Z60m Series Service and Troubleshooting Guide

Important notice for users
Important regulatory notice for users
Information about hard disk capacity
The ThinkPad Z60t Series computer and the ThinkPad Z60m Series computer comply with the radio
frequency and safety standards of any country or region in which they have been approved for wireless
use. You are requested to install and use your ThinkPad computer in strict accordance with the local RF
regulations. Before you use the ThinkPad computer, please find and read ThinkPad Z60t Series Regulatory
Notice or ThinkPad Z60m Series Regulatory Notice,the notice that supplements this Service and
Troubleshooting Guide. The notice is included in the package with this publication.
Instead of providing arecovery CD or aWindows
® CD with your computer, Lenovo provides simpler
methods of accomplishing the tasks typically associated with these CDs. The files and programs for
these alternative methods are on your hard disk, which eliminates having to locate misplaced CDs and
problems associated with using an incorrect CD version.
The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in
ahidden section, or partition, of the hard disk. Although hidden, the backups in the partition consume
hard disk space. Therefore, when checking the capacity of your hard disk according to Windows, you
might note that the total capacity of the disk appears to be smaller than anticipated. This discrepancy is
explained by the contents of the hidden partition. (See “Recovering pre-installed software” on page 34.)
For more information about recovering your hard disk to the original preinstalled contents, refer to your
on-system help source, the ThinkVantage
™ Productivity Center program. Press the ThinkVantage button
and then browse the Learn section for various topics that cover backing up and recovering.
©Lenovo 2005. Portions ©IBM Corp. 2005. xvii

xviii ThinkPad
® Z60t and Z60m Series Service and Troubleshooting Guide