Lexus 2015 IS 350 User manual

2015
IS 350
WARRANTY AND SERVICES GUIDE
Owner Amenities | Warranty Information | Maintenance Requirements
14-TCS-07992
Printed 6/14 00505–15WSG-IS350

Lexus recommends having mainte-
nance and repairs for your vehicle
performed by an authorized Lexus
dealership. To locate your nearest
authorized Lexus dealership, log on
to www.lexus.com or contact
Lexus Customer Satisfaction at
[phone].
Authorized
deAlership
MAintenAnce
And repAirs

1
From everyone at Lexus, thank you for
purchasing one of our vehicles. Your
Lexus is designed to deliver uncom-
promising luxury and performance.
We are committed to providing
you with an ownership experience
that is second to none, and we look
forward to serving you in the years
ahead. Welcome to the Lexus family!
Taking Delivery of
Your New Lexus
As you take delivery of your new
vehicle, there are some important
services you should know about.
These include:
Lexus Personalized Settings: Your
vehicle includes a variety of electronic
features that can be personalized to
your preferences. For example, doors
can be programmed to remain locked
when you shift into “Park.” See your
dealer for details.
Pre-Delivery Service: Your dealer-
ship has performed a thorough
service to prepare your vehicle for
delivery. This includes initializing
certain electronic features, such as
the one-touch power windows.
Scheduled Maintenance: Your
vehicle requires main tenance every
six months or 5,000 miles, whichever
comes first. See page 44 for details.
Dealership Service Department:
Your service department is
committed to helping you keep your
Lexus performing at its best. Your
dealer will provide you with the
department’s hours of operation,
appointment procedures and infor-
mation on any special services.
Warranty Coverage: Your Lexus
is covered by one of the finest warran-
ties in the industry. See page 15 for
a summary of coverages.
Roadside Assistance: Roadside
assistance is provided for 48 months
from your vehicle’s in-service date,
regardless of mileage. See page 6
for details.
Again, thank you for choosing Lexus.
We wish you many years of safe and
pleasurable driving.
WELCOME TO THE LEXUS FAMILY

2
TABLE OF CONTENTS
OWNER AMENITIES
Complimentary Services
First Scheduled Maintenance Service ...........................................4
Second Scheduled Maintenance Service .......................................4
Loaner Vehicle..................................................................5
Travel Protection................................................................5
Roadside Assistance ............................................................6
Other Benefits and Assistance
Quality Control.................................................................7
Vehicle Service History .........................................................7
Vehicle Service Agreements....................................................7
Body Repairs ...................................................................7
The Smart Key ..................................................................8
WARRANTY INFORMATION
Introduction
If You Need Assistance .........................................................9
The Lexus Commitment .......................................................14
Warranty Coverages at a Glance ..............................................15
Your Warranties in Detail
General Warranty Provisions ..................................................16
New Vehicle Limited Warranty.................................................18
Federal Emission Control Warranty ...........................................22

3
California Emission Control Warranty.........................................28
Tire Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Your Responsibilities
Operation and Maintenance..................................................35
Obtaining Warranty Service ..................................................37
MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance...................................39
Maintenance and Lexus Warranty Coverage..................................40
Lexus Dealership Service .....................................................41
General Maintenance and Regular Use.......................................42
Scheduled Maintenance Log
Determining Your Maintenance Interval: Months vs. Mileage..................44
Complimentary First Scheduled Maintenance Service ........................45
Complimentary Second Scheduled Maintenance Service.....................46
Scheduled Maintenance Log..................................................48
Explanation of Maintenance Items ............................................68
Vehicle Identification..........................................................72
INDEX .....................................................................73
TABLE OF CONTENTS

4
COMPLIMENTARY SERVICES
Complimentary Services
AMENITIES
To help ensure that your ownership
experience is pleasant, convenient and
trouble-free, Lexus provides you with
a variety of complimentary ser vices.
These services are described on
the following pages. Other valuable
owner benefits are described in the
section entitled “Other Benefits and
Assistance” beginning on page 7.
First Scheduled
Maintenance Service:
Six Months or 5,000 Miles
This complimentary service is
performed at six months or 5,000
miles, whichever occurs first. To
obtain this service, contact your Lexus
dealership. Your complimentary
service will include these items:
• Inspect and adjust all fluid levels
• Program Lexus Personalized
Settings, if requested
• Reset maintenance
reminder light
• Rotate tires
• Visually inspect brake pads,
calipers and rotors
• Inspect wiper blades
• Check installation of
driver’s floor mat
• Road-test vehicle
What are Lexus
Personalized Settings?
Your vehicle includes a variety of
electronic features that can be
programmed to your preferences. For
example, doors can be programmed
to remain locked when you shift into
“Park.” (For more information, see
the “Customizable Features” section
of the Specifications chapter in your
Owner’s Manual.) Programming of
these features is performed once at
no charge, provided you obtain the
service at the six-month/5,000-mile
scheduled maintenance service.
Programming of some Lexus
Personal ized Settings requires special
equipment and may be performed only
by an authorized Lexus dealership.
Second Scheduled
Maintenance Service:
12 Months or 10,000 Miles
This complimentary service is
performed at 12 months or 10,000
miles, whichever occurs first. To
obtain this service, contact your Lexus
dealership. Your complimentary
service will include these items:
• Replace engine oil with
0W-20 oil; replace oil filter

5Complimentary Services
COMPLIMENTARY SERVICES
AMENITIES
• Reset maintenance
reminder light
• Replace cabin air filter
• Rotate tires
• Visually inspect brake pads,
calipers and rotors
• Inspect wiper blades
• Check installation of
driver’s floor mat
• Road-test vehicle
If you do the majority of your driving
under certain special operating condi-
tions, additional items are included in
this service. See the “12 Months or
10,000 Miles” chart on page 48.
Loaner Vehicle
If your vehicle must be kept overnight
at a Lexus dealership for a warranty-
covered condition that requires more
than eight hours to repair, Lexus will
provide you with a complimentary
loaner vehicle for up to five days.
Travel Protection
Lexus will reimburse for a rental car
for up to five days and for overnight
lodging for up to three nights (not to
exceed $200 per night) if all of the
following occur:
• Your vehicle becomes inopera-
ble or unsafe to drive when
you are more than 100 miles
from home.
• Your vehicle’s malfunction
is caused by a warranty-
covered condition.
• Repairs will take longer than
eight hours to complete.
To obtain reimbursement for rental
car and lodging expenses, contact a
Lexus dealership service consultant.

6
COMPLIMENTARY SERVICES
Complimentary Services
AMENITIES
Roadside Assistance
Lexus roadside assistance coverage
is for 48 months from your vehicle’s
in-service date, regardless of mileage.
Coverage is provided 24 hours a
day, 365 days a year, for vehicles
operated in the United States, U.S.
territories and Canada. Assistance is
administered through the American
Automobile Association.
Services Provided
• Roadside services such as
battery jump-start, tire change,
fuel delivery, vehicle extrica-
tion, lockouts and towing in
case of minor accident.
• Towing to the nearest Lexus
dealership (or an alternate
repair facility, if necessary).
• Assistance in locating alternate
transportation and lodging.
• Visit the Apple and Google
app stores to download
the complimentary Lexus
Roadside Assistance app.
How to Get Help
To obtain roadside assistance,
take the following steps:
1) Call (800) 25-LEXUS
[phone].
2) Have as much of the following
information as possible:
• 17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
• Owner’s name and
home address
• Vehicle license plate number
• Location of vehicle, including
the nearest major intersection
3) Wait at your vehicle or in a nearby
secure location for the roadside
assistance provider to arrive.
Additional Coverage
After your roadside assistance
coverage expires, you may join a
motor club created exclusively for
Lexus owners. Benefits include
roadside assistance coverage, a
trip-planning service and discounts
on travel and dining. For further
information, call (800) 25-LEXUS.

7Other Benefits and Assistance
OTHER BENEFITS AND ASSISTANCE
AMENITIES
Quality Control
You may have noticed a few miles
on the odometer when you took
delivery of your Lexus. This mileage
is a result of the comprehensive
process used to ensure the quality of
your vehicle. This process includes
ex tensive inspections during and
after production. The final inspection
takes place at the selling dealership
and includes a road-test conducted
by a trained Lexus technician.
If you’d like to know more about Lexus
quality-control procedures, ask a
Lexus dealership service consultant.
Vehicle Service History
When you have your vehicle serviced
at a Lexus dealership, your service
information is recorded in the Lexus
National Service History database.
This is the first database of its kind
in the automotive industry. It can be
accessed by any Lexus dealership in
the United States — a great conve-
nience if you relocate or need to have
your vehicle serviced while traveling.
Vehicle Service Agreements
If you plan to keep your vehicle for
several years or if you accumulate
mileage quickly, you may want to
purchase a Lexus vehicle service
agreement. These agreements cover
the cost of specific repairs beyond
the factory warranty period. They
also cover services such as towing,
substitute transportation and lodging
to minimize your inconvenience
should your vehicle require repair.
Lexus vehicle service agreements
are available with a variety of
coverage options. A Lexus dealer-
ship sales consultant can help you
select the plan that’s best for you.
Body Repairs
If you’re involved in a collision, you
want your vehicle to be returned
to its pre-accident condition when
repaired. That’s why it is important to
make sure repairs are made only with
Genuine Lexus Parts. Some repair
shops and insurance companies may
suggest using imitation or salvaged
parts to save money. However,
these parts do not meet Lexus’ high
standards for quality, fit and corrosion
resistance. In addition, imitation and
salvaged parts (and any damage
or failures they may cause) are not
covered by any Lexus warranty.
The best way to ensure that your
vehicle is repaired with Genuine Lexus
Parts is to take it to a Lexus dealership.
Each dealership works with selected
collision repair centers that meet
Lexus’ strict requirements for training,

8
OTHER BENEFITS AND ASSISTANCE
Other Benefits and Assistance
AMENITIES
equipment, quality and customer
satisfaction. These repair centers
use Genuine Lexus Parts exclusively
in the repair of Lexus vehicles.
The Smart Key
Your Lexus vehicle was made with
two “Smart Keys” and an aluminum
key-number plate. Each Smart Key
includes an electronic main key that
has an integrated mechanical backup
key. The electronic key controls the
remote-entry and theft-deterrent
systems, enables the push-button
start switch and controls the engine
immobilizer. The mechanical key
can be removed from the electronic
key and used to operate the driver’s
door lock, the glove box lock and
the trunk lock (if equipped).
Replacing the Key
Your Lexus dealer can generate
replacement keys. Certain bonded/
registered locksmiths may also be
able to generate replacement keys.
When ordering a new key, bring all
keys for the vehicle to your dealership.
If a Smart Key or the key-number
plate is not available, a Lexus dealer
or certain locksmiths can obtain
the key code from a restricted-
access database. These businesses
can also access a service utility to
register the keys to the vehicle if all
registered keys have been lost.
If you lock your key in your vehicle
and do not have a spare, your dealer
can make a new mechanical key
from the code on the key-number
plate. Certain bonded/registered
locksmiths may also be able to
generate a replacement mechanical
key. If a Lexus dealer is not available,
please refer to www.aloa.org to find
a bonded/registered locksmith who
performs high-security key service.
Keeping the Key Safe
Replacing a Smart Key may be costly.
We advise you to keep a spare
Smart Key and the key-number
plate in a safe place. If you record
the key number in more than one
place, do not record it in a way that
can be easily identified and associ-
ated with the vehicle. For example,
don’t leave the number somewhere
that can be accessed by a valet. It
is wise to keep a copy of the key
number outside of the vehicle.

9Introduction
IF YOU NEED ASSISTANCE
Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction is
our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer satisfaction manager. If
necessary, ask the dealership owner
or general manager for assistance. In
most cases, a satisfactory solution can
be reached at this step.
Step 2
If the dealership does not address
your concern to your satisfaction,
call the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
[phone]. In Canada, call
(800) 26-LEXUS [phone].
In Mexico, call 95-1-310-328-2075.
You may also write to us at:
Lexus Customer Satisfaction
Department
P.O. Box 2991
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information:
• 17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
• Current vehicle mileage
• Name of your selling and
servicing Lexus dealerships
• Your day and evening
telephone numbers
WARRANTY

10 Introduction
IF YOU NEED ASSISTANCE
WARRANTY
Step 3
If your concern has still not been
resolved to your satisfaction, Lexus
offers additional assistance through:
National Center for Dispute
Settlement (NCDS)
P.O. Box 688
Mt. Clemens, MI 48046
[phone]
Important: You must use NCDS
prior to exercising rights or seeking
remedies available to you through
a court action pursuant to the
Magnuson-Moss Warranty Act.
In addition, you must use NCDS if
you are required to do so prior to
exercising certain rights or seeking
certain remedies available under
the Lemon Laws of your state. See
the Lemon Law Guide for specific
requirements applicable in your state.
However, if your state law permits and
if you choose to exercise rights and
seek remedies that are not created
by the Act, you need not use NCDS.
NCDS Arbitration
What is the Dispute
Settlement Program?
This program consists of local
professionals who are trained
and experienced in arbitration.
The arbitrator(s) appointed by
NCDS will arbitrate your case by
reviewing the facts you present;
having the vehicle inspected, if
necessary; and promptly rendering
a fair and equitable decision.
How much will it cost?
The service is provided at no cost
to you. It is part of Lexus’ effort to
promptly and equitably resolve
your concerns. The decision-
maker is an impartial third party.
The decision of the arbitrator(s) is
binding on Lexus but not on you.

11Introduction
IF YOU NEED ASSISTANCE
WARRANTY
What types of disputes
are eligible?
NCDS resolves disputes involving
Lexus product reliability and warranty
performance that arise during the
greater of 1) four years or 50,000
miles from the vehicle’s in-service
date, whichever is earlier; or 2) the
appli cable provision of the Lexus
New Vehicle Limited Warranty.
However, NCDS will not arbitrate
1) claims involving a vehicle used
primarily for commercial purposes
unless the Lemon Laws of your
state cover vehicles used for
commercial purposes; or 2) claims
that an air bag failed to deploy or
deployed when it should not have;
or 3) disputes regarding fires and/or
accidents and/or theft. Since there
are other additional exclusions,
please contact NCDS for further
information on eligibility guidelines.
You must file a request for arbitration
with NCDS within six months of the
expiration of the eligibility period,
provided the concern or alleged
defect was brought to the attention
of Lexus or one of its dealers during
the eligibility period.
How long is the
arbitration process?
The entire process — from the time
NCDS receives your request for arbi-
tration to the arbitrator’s decision — is
designed to take no more than 40 days.
A decision may be delayed if:
• You fail to provide certain
information required by NCDS.
• You fail to make your vehicle
available for inspection by
NCDS in a timely manner
(if an inspection is required).
How do I request arbitration?
To initiate arbitration, you must
complete an NCDS customer claim
form and mail it to NCDS. A claim
form is included in the Lemon Law
Guide located in your vehicle, or
you may request a form by calling
NCDS at [phone]. When
you call, please have ready your
vehicle identification number
(VIN), the names of your selling
and servicing dealerships, and the
current mileage on your Lexus.

12 Introduction
In addition to completing the
customer claim form, please provide
NCDS with the following information:
• Vehicle year, make, model, VIN,
mileage and date of purchase.
• A brief description of your
complaint and the actions
you have taken to resolve it.
• What action or remedy
you believe would resolve
your problem.
If you are seeking reimbursement for
repairs or incidental expenses, please
provide copies of applicable receipts.
Send your request to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
Upon receipt of your request, NCDS
will contact you regarding the status
of your case and supply you with
additional details about the program.
How does the arbitration
process work?
When NCDS receives your
request, it will be forwarded to the
Lexus area office for response.
At the request of either party or the
arbitrators, NCDS may schedule
a technical inspection. This may
include an inspection of the vehicle
by an independent tech nical expert
with a Lexus representative present.
The technical expert will forward
his or her evaluation to NCDS.
An oral hearing will be held prior
to a decision being rendered. At
this hearing, all relevant evidence is
admissible. You and a Lexus repre-
sentative will present both sides of the
case to the NCDS arbitrator(s). You
will each be given an equal oppor-
tunity to give testimony and provide
documents. Then you will each be
given an opportunity for rebuttal.
After considering all testimony and
documents, the arbitrator(s) will
review the applicable legal standards
and render a decision within 10 days.
A settlement satisfactory to all parties
may be negotiated at any time during
the process.
IF YOU NEED ASSISTANCE
WARRANTY

13Introduction
IF YOU NEED ASSISTANCE
WARRANTY
What types of decisions are
rendered, and how do I know
if Lexus will abide by the
decision of the arbitrator(s)?
Arbitrated decisions are based on
what the arbitrator(s) believe to be
fair and equitable after applying
the appropriate legal standards.
Remedies include but are not limited
to repairs; reimbursement for repairs
and incidental expenses, such as
towing costs; and repurchase or
replacement of your vehicle.
The decision of the arbitrator(s) is
binding on Lexus but not on you.
Lexus must comply with the decision
shortly after it is rendered, usually
within 30 days of your acceptance
of the decision. NCDS will contact
you within 10 days of scheduled
compliance to ensure that Lexus
has complied in a timely manner.
Are there limits to the scope
of arbitrated decisions?
Arbitrated decisions do not include:
• Attorney fees
• Punitive damages
• Multiple damages
• Consequential damages, other
than incidental damages that you
may be entitled to under law
What other recourse do I have?
If you are dissatisfied with the arbitra-
tor’s decision or Lexus’ compliance,
you may pursue any other legal
remedies available to you, including
small claims court. You should
be aware that the decision of the
arbitrator(s) is admissible as evidence
in any legal proceedings concerning
your vehicle.
Is the Dispute Settlement
Program subject to change?
The information in this booklet
about the program is correct as
of the date of printing. However,
the program may be changed
without notice. Contact the Lexus
Customer Satisfaction Department
at [phone] for the most
current information concerning
the Dispute Settlement Program.

14 Introduction
THE LEXUS COMMITMENT
WARRANTY
You have purchased one of the finest
vehicles built in the world today, and it is
backed by one of the finest warranties
in the industry. This excellent warranty
coverage demonstrates not only our
confidence in Lexus vehicles, but also
our commitment to every Lexus
customer. We’re dedicated to ensuring
that you enjoy exceptional quality,
dependability and peace of mind
throughout your ownership experience.
To further demonstrate our commit-
ment to our customers’ satisfaction,
occasionally we may establish a
special policy adjustment to pay for
specific repairs that are no longer
covered by warranty. When we
establish such a policy adjustment, we
mail details to all applicable owners
on record. That’s why it is important
to send in the card at the back of this
booklet if you change your address
or if you have purchased your Lexus
from a previous owner.
You’ve made a wise decision to
purchase a Lexus. Your vehicle delivers
world-class luxury and performance,
along with an unparalleled commitment
from Lexus to ensuring your satisfaction.
You can be confident — as we are — that
you’ll enjoy owning your Lexus as much
as you enjoy driving it.
All warranty information is the latest
available at the time of publication
and, with the exception of the emission
control warranties, is subject to
change without notice.
This section of the Warranty
and Services Guide describes
the terms of Lexus warranty
coverage as well as general
owner responsibilities. The
section beginning on page 39
describes your vehicle’s mainte-
nance requirements. Be sure to
review this information carefully,
since proper maintenance is
required to ensure that warranty
coverage remains intact.

15Introduction
WARRANTY COVERAGES AT A GLANCE
WARRANTY

16
Who Is the Warrantor
The warrantor for these limited
warranties is Lexus, a division of
Toyota Motor Sales, U.S.A., Inc.,
19001 South Western Avenue,
Torrance, California 90509-2991,
a California corporation.
Which Vehicles Are Covered
These warranties apply to 2015
model-year Lexus IS 350 models
registered and normally operated
in the United States, U.S. territories
and Canada. Warranty coverage is
automatically transferred at no cost
to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms
and conditions that may vary depending
on the part covered. A warranty for
specific parts or systems, such as the
Powertrain Warranty or Emission
Performance Warranty, is governed
by the coverage set forth in that
warranty as well as the General
Warranty Provisions.
When Warranty Begins
The warranty period begins on the
vehicle’s in-service date, which is
the first date the vehicle is either
delivered to an ultimate purchaser,
leased, or used as a company car
or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered
by these warranties are made at
no charge for parts and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured
parts. The decision whether a part should
be repaired or replaced will be made by
the servicing Lexus dealership and/or
Lexus. Parts scheduled to be replaced
as required maintenance are warranted
until their first replacement only.
Note: Lexus remanufactured parts
meet or exceed all factory standards
for safety, quality and reliability.
Your Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY

17Your Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY
Limitations
The performance of necessary repairs
and adjustments is the exclusive
remedy under these warranties or
any implied warranties. Lexus does
not authorize any person to create
for it any other obligation or liability
in connection with this vehicle.
Any implied warranty of merchant-
ability or fitness for a particular
purpose is limited to the duration
of these written warranties. Some
states do not allow restrictions on
how long an implied warranty lasts,
so this limitation may not apply to you.
Your Rights Under State Law
These warranties give you specific
legal rights. You may also have other
rights that vary from state to state.

18
Basic Warranty
This warranty covers repairs and
adjustments needed to correct defects
in materials or workmanship of any
part supplied by Lexus, subject to the
exceptions indicated under “What Is
Not Covered” on pages 19–20.
Coverage is for 48 months or
50,000 miles, whichever occurs
first, with the exception of wheel
alignment and wheel balancing,
which are covered for 12 months or
12,000 miles, whichever occurs first.
Powertrain Warranty
This warranty covers repairs needed
to correct defects in materials or
workmanship of any component listed
here and supplied by Lexus, subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 72 months
or 70,000 miles, whichever
occurs first.
Engine
Cylinder block and head and all
internal parts, timing belt and cover,
flywheel, oil pan, water pump, fuel
pump, engine mounts, engine control
computer, seals and gaskets.
Transmission and Transaxle
Case and all internal parts, torque
converter, clutch cover, mounts,
engine control computer, seals
and gaskets.
Front-Wheel-Drive System
Drive shaft, axle, hub, bearings,
seals and gaskets.
Rear-Wheel-Drive System
Differential carrier assembly, drive
shaft, axle carrier, axle case, axle
bearing, axle shaft, seals and gaskets.
Restraint Systems Warranty
This warranty covers repairs needed
to correct defects in materials or
workmanship of any seatbelt or air bag
system supplied by Lexus, subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 72 months
or 70,000 miles, whichever
occurs first.
For vehicles sold and registered in
Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.
WHAT IS COVERED
AND HOW LONG
Your Warranties in Detail
NEW VEHICLE LIMITED WARRANTY
WARRANTY