LG-Ericsson iPECS SBG-1000 User manual

iPECS SBG-1000 User
Manual
(IP-PBX Features)

iPECS SBG-1000 User Manual (IP-PBX Features)
Regulatory Information
Before connecting the Smart Business gateway to the telephone network, you may be required to notify your
local serving telephone company of your intention to use "customer provided equipment.” You may further be
required to provide any or all of the following information:
PSTN line Telephone numbers to be connected to the system
Model name: Smart Business gateway
Local regulatory agency registration number: locally provided
Registered jack: RJ-11 with Desk Holder/Wall Mount
RJ-21X with Main Cabinet
The required regulatory agency registration number is available from your local Ericsson-LG representative.
This equipment complies with the following regulatory standards, FCC Part 15 and 68, IC (Industry Canada)
CS03, TBR03, and TBR04. Also, this equipment complies with the safety requirements of UL60950,
CSA60950, EN60950, EN55022 and EN55024
The Smart Business gateway has been designed to comply with the Hearing Aid Compatibility requirements
as defined in Section 68.316 of Part 68 FCC Rules.
If the telephone company determines that customer provided equipment is faulty and may possibly cause
harm or interruption in service to the telephone network, it should be disconnected until repair can be
affected. If this is not done, the telephone company may temporarily disconnect your service.
The local telephone company may make changes in its communications facilities or procedures. If these
changes could reasonably be expected to affect the use of the Smart Business gateway or compatibility with
the network, the telephone company is required to give advanced written notice to the user, allowing the user
to take appropriate steps to maintain telephone service.
The Smart Business gateway complies with rules regarding radiation and radio frequency emission as
defined by local regulatory agencies. In accordance with these agencies, you may be required to provide
information such as the following to the end user:
WARNING
This equipment generates and uses R.F. energy, and if not installed and used in accordance with
the Instruction Manual, it may cause interference to radio communications. It has been tested and
found to comply with the appropriate limits for a telecommunication device. The limits are designed
to provide reasonable protection against such interference, when operated in a commercial
environment.
Operation of this equipment in a residential area could cause interference, in which case the user,
at his own expense, will be required to take whatever measures may be required to correct the
interference.
This system employs a Lithium battery as back-up power for the real-time clock and memory. The
battery is not replaceable in the field. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. Dispose of used batteries accordance with the manufacturer’s instructions.
Copyright© 2011 Ericsson-LG Co., Ltd. All Rights Reserved
This material is copyrighted by Ericsson-LG Co., Ltd. Any unauthorized reproductions, use or disclosure of this material, or any part
thereof, is strictly prohibited and is a violation of Copyright Laws. Ericsson-LG reserves the right to make changes in specifications at
any time without notice. The information furnished by Ericsson-LG in this material is believed to be accurate and reliable, but is not
warranted to be true in all cases. Ericsson-LG is trademarks of Ericsson-LG Co., Ltd. All other brand and product names are trademarks
or registered trademarks of their respective companies.

iPECS SBG-1000 User Manual (IP-PBX Features)
Revision History
ISSUE
DATE
DESCRIPTION OF CHANGES
1.0
2011, August
Initial Release
1.1
2012, February
Update for SBG S/W version A.0Au
1.2
2012, October
Update for SBG S/W version 1.0Bb
1.3
2013, April
Update for SBG S/W version 1.0Cd

iPECS SBG-1000 User Manual (IP-PBX Features)
I
Table Of Contents
1. Introduction ...................................................................................... 1-1
1.1 Overview .............................................................................................................1-1
1.2 Hardware Components......................................................................................1-2
1.3 Manual Application ............................................................................................1-3
1.3.1 Organization ............................................................................................. 1-3
1.3.2 Feature Information ................................................................................. 1-3
1.4 System Capacities..............................................................................................1-3
1.5 Hardware Description ........................................................................................1-5
1.6 Specifications.....................................................................................................1-6
2. Call Features..................................................................................... 2-1
2.1 System Time.......................................................................................................2-1
2.1.1 LCD Date/Time Format Control .............................................................. 2-1
2.1.2 Auto Service Mode Control ..................................................................... 2-1
2.1.3 Day/Night/Timed Ring Mode ................................................................... 2-2
2.2 Call Forward........................................................................................................2-3
2.3 Call Forward, Preset...........................................................................................2-6
2.4Call Park..............................................................................................................2-7
2.5 Call Pick-up.........................................................................................................2-8
2.5.1 Directed Call Pick-Up ............................................................................. 2-8
2.5.2 Group Call Pick-Up................................................................................ 2-10
2.6Call Transfer .....................................................................................................2-11
2.6.1 Call Transfer, Station ............................................................................ 2-11
2.6.2 Call Transfer, CO ................................................................................... 2-13
2.6.3 Call Transfer, Voice Mail ...................................................................... 2-14
2.7 Call Waiting/Camp-On......................................................................................2-15
2.8 CO Access ........................................................................................................2-16
2.9 CO Queuing ......................................................................................................2-17
2.10 Three-Party Voice Conference........................................................................2-18
2.11 Customer Site Name ........................................................................................2-19
2.12 FAX....................................................................................................................2-20
2.13 Delayed CO Ring ..............................................................................................2-20
2.14 Delayed Auto Attendant...................................................................................2-21
2.15 Diagnostic/Maintenance ..................................................................................2-22
2.16 Dial-by-Name ....................................................................................................2-22

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2.17 DND (Do Not Disturb).......................................................................................2-24
2.18 Emergency Call ................................................................................................2-25
2.19 Flexible Numbering Plan..................................................................................2-26
2.20 Headset Compatibility......................................................................................2-26
2.21 Hold ...................................................................................................................2-27
2.21.1 Hold ........................................................................................................ 2-27
2.21.2 Hold Recall ............................................................................................. 2-28
2.21.3 Automatic Hold....................................................................................... 2-29
2.22 Call Routing by Caller Number........................................................................2-30
2.23 IP Fax Relay, T.38 support...............................................................................2-31
2.24 LNR (Last Number Redial)...............................................................................2-31
2.25 MOH (Music-On-Hold)......................................................................................2-32
2.26 Registration & Registration Table...................................................................2-33
2.27 Ringing Line Preference..................................................................................2-33
2.28 Speed Dial.........................................................................................................2-34
2.28.1 Display Security ..................................................................................... 2-34
2.28.2 Individual Speed Dial ............................................................................. 2-35
2.28.3 Common Speed Dial ............................................................................... 2-37
2.29 Station Groups .................................................................................................2-38
2.30 SMDR (Station Message Detail Recording)....................................................2-41
2.30.1 Call Cost Display.................................................................................... 2-41
2.30.2 SMDR Call Records ................................................................................ 2-42
2.30.3 Lost Call Recording................................................................................ 2-44
2.31 System Admin Programming..........................................................................2-46
2.31.1 Keyset Administration ........................................................................... 2-46
2.31.2 Web Administration................................................................................ 2-47
2.32 Traffic Analysis.................................................................................................2-49
2.32.1 Traffic Analysis, Attendant ................................................................... 2-50
2.32.2 Traffic Analysis, Call Reports ............................................................... 2-51
2.32.3 Traffic Analysis, H/W Usage................................................................. 2-52
2.32.4 Traffic Analysis, CO Reports ................................................................ 2-53
2.33 VSF Integrated Auto Attd/Voice Mail ..............................................................2-54
2.33.1 VSF ......................................................................................................... 2-54
2.33.2 VSF-Auto Attendant .............................................................................. 2-55
2.33.3 VSF Voice Mail ...................................................................................... 2-57
2.33.4 Company Directory ................................................................................ 2-66
2.33.5 Record VM Greeting using Call Routing ............................................... 2-68
2.33.6 Administrator Mailbox ........................................................................... 2-68
2.33.7 Announce Only Mailbox ......................................................................... 2-70
2.33.8 Message Cascade................................................................................... 2-70
2.33.9 Class of Service Settings....................................................................... 2-71

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2.33.10 Send Message ........................................................................................ 2-72
2.33.11 Distribution Lists.................................................................................... 2-73
2.33.12 Mark a message private ........................................................................ 2-74
2.33.13 Mark a message for delivery confirmation........................................... 2-75
2.34 Wake-Up Alarm.................................................................................................2-76
2.35 Direct Station Select/Busy Lamp Field (DSS/BLF) ........................................2-77
2.36 Intercom Call (ICM Call)...................................................................................2-78
2.37 Intercom Call Hold............................................................................................2-79
2.38 Intercom Caller Controlled ICM Signaling......................................................2-80
2.39 Intercom Lock-Out ...........................................................................................2-81
2.40 Intercom Step Call............................................................................................2-81
2.41 Message Wait/Call Back ..................................................................................2-82
2.41.1 Station Message Wait/Call Back ........................................................... 2-82
2.41.2 Message Wait Reminder Tone............................................................... 2-84
2.42 Paging ...............................................................................................................2-85
2.42.1 Paging & All Call Paging ....................................................................... 2-85
2.42.2 Meet Me Page Answer........................................................................... 2-87
2.43 CO Ring Assignment .......................................................................................2-88
2.44 CO Line Release Guard Time..........................................................................2-89
2.45 IP Trunking........................................................................................................2-89
2.45.1 SIP Service ............................................................................................. 2-89
2.46 Calling/Called Party Identification ..................................................................2-90
2.47 Answering Machine Emulation .......................................................................2-91
2.48 Auto Called Number Redial (ACNR) ...............................................................2-92
2.49 Auto Release Of [Speaker] ..............................................................................2-94
2.50 Automatic Speaker Select ...............................................................................2-94
2.51 Call Log Display ...............................................................................................2-95
2.52 Call Wait............................................................................................................2-96
2.53 DND - One Time DND .......................................................................................2-96
2.54 Flex Button Direct Speed Dial Assignment....................................................2-97
2.55 Intercom Answer Mode....................................................................................2-98
2.56 Mute...................................................................................................................2-99
2.57 Off-Hook Signaling.........................................................................................2-100
2.58 On-Hook Dialing .............................................................................................2-101
2.59 Save Number Redial (SNR)............................................................................2-102
2.60 Speakerphone.................................................................................................2-103
2.61 Station Flexible Buttons ................................................................................2-104
2.62 Station User Programming & Codes ............................................................2-105
2.63 Voice Over.......................................................................................................2-108

iPECS SBG-1000 User Manual (IP-PBX Features)
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2.64 Attendant Position .........................................................................................2-109
2.65 Attendant Recall.............................................................................................2-110
2.66 Attendant Station Program Codes................................................................2-110
2.67 Attendant Call/Queuing..................................................................................2-112
2.68 Disable Outgoing CO Access........................................................................2-113
2.69 Feature Cancel................................................................................................2-114
2.70 SLT Broker Call ..............................................................................................2-115
2.71 SLT Howler Tone............................................................................................2-116
2.72 Dialing Restrictions........................................................................................2-117
2.72.1 Class of Service ................................................................................... 2-117
2.72.2 Day, Night & Timed Station COS ........................................................ 2-118
2.72.3 Temporary Station COS/Lock ............................................................. 2-119
2.73 SIP Extension Service....................................................................................2-119
2.74 Prime Line Immediately/Delayed...................................................................2-121
2.75 International Call Restriction.........................................................................2-122
2.76 IP System DECT .............................................................................................2-123
2.77 Alarm Signal/Door Bell...................................................................................2-125
2.78 Door Open.......................................................................................................2-126
2.79 Mobile Extension............................................................................................2-127
2.80 System Networking........................................................................................2-128
2.80.1 Distributed Control Network ............................................................... 2-128
2.80.2 Centralized Control TNET................................................................... 2-133
2.81 Station Call Coverage ....................................................................................2-134
2.82 IP Call Recording............................................................................................2-135
2.83 Authorization Codes (Password)..................................................................2-136
2.84 USB Upgrade..................................................................................................2-138
2.85 Auto Call Recording.......................................................................................2-139
2.86 Two-way Record.............................................................................................2-139
2.87 Executive/Secretary Forward........................................................................2-140
2.88 LCR (Least Cost Routing)..............................................................................2-142
2.89 Dial Pulse Signaling.......................................................................................2-143
2.90 System Clock Set ...........................................................................................2-144
3. Web administration........................................................................... 3-1
3.1 Voice Installation................................................................................................3-1
3.1.1 System ...................................................................................................... 3-2
3.1.2 Station Registration.................................................................................. 3-3
3.1.3 CO Line Registration................................................................................ 3-5
3.1.4 Auto Attendant ....................................................................................... 3-12

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3.1.5 FAX ......................................................................................................... 3-12
3.1.6 Numbering Plan...................................................................................... 3-12
3.2 Voice Configuration .........................................................................................3-16
3.2.1 Station Data ............................................................................................ 3-16
3.2.2 CO Line Data .......................................................................................... 3-23
3.2.3 System Data ........................................................................................... 3-25
3.2.4 Station Group Data................................................................................. 3-32
3.3 Voice Maintenance...........................................................................................3-37

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1. INTRODUCTION
1.1 OVERVIEW
Smart Business gateway (iPECS SBG-1000) is Ericsson-LG’s internet Protocol (iP) Enterprise
Communications Solution designed to meet the telecommunication needs of small-sized business.
Smart Business gateway uses advanced packet voice and IP switching technology, which is
combined with a rich feature content, to set a new standard in Voice over IP (VoIP) systems.
The system consists of basic one FXS port, eight 10/100 Base-T LAN Ethernet ports (including
four POE ports) and one Wan Ethernet port, one USB port. iPECS SBG-1000 is installed on the
desk and powered from an AC/DC adapter, which converts 100~240VAC to 48VDC. With optional
board, the system can have one/two FXO ports or one BRI port additionally and FXS can be
increased two ports.
iPECS SBG-1000 supports a variety of Phones; LIP Phones using iPECS Protocol, SIP Terminals
(WIT-400H, 88xx), and analog single-line devices. With the LIP Phones, commonly-used features
are activated with the touch of a single button. Additionally, most functions can be accessed from
any telephone by dialing specific codes.
Providing an environment rich in features, in addition to a fully featured voice intercom, the iPECS
SBG-1000 incorporates built-In Auto-Attendant (AA) and Voice Mail (VM), Remote Management
such as Web Based Admin.
By employing packet voice and IP switching, the iPECS SBG-1000 infrastructure can be employed
for, or can share the enterprise data network. Further, since all terminals have a unique IP
address, they can be moved anywhere with access to a network that can connect to iPECS SBG-
1000 and function without the need for “re-programming”. The use of the single common
infrastructure and ability to easily install or relocate telephones results in significant savings from
the time of installation and throughout the life of the system.

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1.2 HARDWARE COMPONENTS
iPECS SBG-1000 is shipped with the iPECS SBG-1000 module, a power adaptor and a power
cord as shown in Figure 1.2-1.
Figure 1.2-1 Components in iPECS SBG-1000 package
To obtain terminal options with iPECS SBG-1000, contact an authorized agent of Ericsson-LG Co.,
Ltd.

iPECS SBG-1000 User Manual (IP-PBX Features)
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Table 1.2-1 iPECS SBG-1000 products
No.
Product
Description
Remark
1
Smart Business gateway
Smart Business gateway Gateway Module
Basic
2
AC/DC Adaptor
AC/DC Adaptor for module, (48VDC, 0.8A)
Basic
3
AC Power Cord
AC power cord for an Adaptor
Basic
4
LIP Phones
Ericsson-LG LIP Phones using iPECS protocol
Option
5
SIP Terminals
LIP-8002, IP-DECT, Dual Mode Wireless Phones
Option
6
POTS Terminals
analogue single line devices
Option
7
DECT Phones
Ericsson-LG System DECT Phones
Option
1.3 MANUAL APPLICATION
This document provides detailed information covering description and operation of the numerous
features available in the iPECS SBG-1000 system software. The document is written assuming the
system employs the default numbering plan.
1.3.1 Organization
Features are arranged in two different major groupings as follows:
Section 2 Call Features
Section 3 Web Administration
1.3.2 Feature Information
Each section is an alphabetical listing of features with the description and operation of each. The
structure is divided into 6 parts as below:
Description: explains the nature of the feature.
Operation: gives detailed step-by-step operation of the feature for Keysets and SLTs.
Conditions: explains known feature interactions and constraints related to the feature.
Programming: lists database entries that may be required for proper feature operation.
Reference: lists related topical information to aid in understanding the feature.
Hardware: lists hardware required for proper feature operation.
1.4 SYSTEM CAPACITIES
The iPECS SBG-1000 is presently available in one configuration as shown in the Table 1.4-1.
Table 1-4-1 Smart Business gateway Capacity Chart
DESCRIPTION
CAPACITY
Smart Business gateway –iPECS SBG-1000
Stations
IP Extension
11 / 231)
FXS (FAX, SLT)
1 / 22)
SIP Extension
6
DECT
63)
Total
12 / 241)

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DESCRIPTION
CAPACITY
Smart Business gateway –iPECS SBG-1000
VoIP channel
3 / 4 / 61)
FXO port (Analog trunk)
0 / 1 / 2 / 42)
BRI port
0 / 1 / 22)
Auto Attendant channels
4
Attendants
1
PFT
14)
USB Host Port
1
Paging Zones
10
Common Speed Dial
800 (23 digits)
Individual Speed Dial
20 (23 digits)
Last Number Redial
15 (23 digits)
Save Number Redial
1 (23 digits)
SMDR Buffer
5000
Station Groups
10
Station Group Members
12 / 241)
Authorization Codes
Station
12 / 241)
System
100
Voice Mail Box
240 / 480 minutes5)
1) Capacity S/W license decides the number of total stations and the maximum available number
of VoIP channel.
Capacity S/W
License
DECT Usage
Total
Stations
VoIP
Channel
Normal
ON
12
3
OFF
Extended
ON
24
4
OFF
6
2) Basic iPECS SBG-1000 has only 1 FXS port and FXS, FXO and BRI port capacity depends on
the optional board as follows.
Optional Board
FXS
FXO
BRI
CSIU
Basic 1 + 1 = 2
1
0
CIU1
Basic 1
1
0
CIU2
Basic 1
2
0
CIU4
Basic 1
4
0
BRIU
Basic 1
0
1
BRIU2
Basic 1
0
2
3) Up to six (6) DECT stations can be registered but only four (4) DECT stations can place a call or
get a ring simultaneously.
4) PFT is connected to FXO LINE1 and it works only with CSIU, CIU1, CIU2 and CIU4.

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5) The capacity for Voice Mail Box depends on the lock key for the VSF Memory Extend.
1.5 HARDWARE DESCRIPTION
iPECS SBG-1000 can be mounted on any flat surface itself. The external AC/DC adaptor (48Vdc
/0.8A) feeds power to the System. iPECS SBG-1000 includes battery back-up circuitry using a
long-life Lithium battery to maintain the real-time clock and prevent loss of system database during
power fail.
Connection ports
In the right side
One WAN port (RJ-45: 10/100/1000 Base-T Ethernet port)
8 LAN ports (RJ-45: 10/100 Base-T Ethernet port)
One basic FXS port (RJ-45)
One MISC port for Relay Contact and Alarm Detection
48 VDC Power Input Jack
In the left side
One USB Port in the left side
Buttons
In the right side
Reset to Default button
In the left side
WPS (WiFi Protect Setup) button
Reset button
Indicators
The following LAN LEDs provide visual representation of iPECS SBG-1000 LAN ports activities
and status in normal state.
Table 1.5-1 iPECS SBG-1000 LAN Activities and Status
Name
LED Color
Status
Description
LINK/ACT
Green
ON
Valid LAN Link
OFF
Link Fail
FLASH
TX/RX Activity
10/100
Orange
ON
100 Mbps
OFF
10 Mbps
The following WAN LEDs provide visual representation of iPECS SBG-1000 WAN port activities
and status in normal state.

iPECS SBG-1000 User Manual (IP-PBX Features)
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Table 1.5-2 iPECS SBG-1000 WAN Activities and Status
Name
LED Color
Status
Description
LINK
Green
ON
Valid LAN Link
OFF
Link Fail
ACT
Orange
ON
100 Mbps
OFF
10 Mbps
Status LEDs on the top panel indicate operation states of the iPECS SBG-1000 as shown in below
Table 1.5-3.
Table 1.5-3 iPECS SBG-1000 Operation States
Icon
Name
LED Color
Status
Description
POWER
Blue
ON
Power On
OFF
No Power
WAN
Pure Green
ON
Valid WAN Link
OFF
WAN Link Fail
WLAN
Pure Green
ON
WLAN is Running
OFF
WLAN is Not Initialized
BLINK
WPS is in progress
PBX
Pure Green
BLINK
Call Task is Running
ON/OFF
Call Task Not Initialized
1.6 SPECIFICATIONS
Environmental Specification
Degrees (℃)
Degrees (℉)
Operation Temperature
0 ~ 40
32 ~ 104
Optimum Operation Temperature
20 ~ 26
68 ~ 78
Storage Temperature
0 ~ 70
32 ~ 158
Relative Humidity
0~80% RH non-condensing
Power Adaptor Specification*
AC Input
AC100-240V, 50/60Hz, 1A max.
DC Output
DC48V, 0.8A max

A Power adaptor is delivered with Smart Business gateway.

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FXS Specification (Basic SLT or CSIU)
Connector
RJ-45
Loop Distance
1.5 Km
AWG #24 (0.5mm)
Ring Capacity
60Vrms (up to 3 REN)
Ring Frequency
25Hz
FXO Specification (CIU1, CIU2, CIU4 or CSIU)
Connector
RJ-45
REN (Ringer Equivalent Number)
0.7B
ISDN BRI Specification (BRIU, BRIU2)
Connector
RJ-45
Network Type
T interface
Ethernet Specification (LAN port 1 ~ LAN port 8)
Connector
RJ-45 shielded
LAN Interface
10/100 BASE-T (Auto-Negotiation), 10 Mbps or 100 Mbps, IEEE 802.3
Maximum Wiring Distance Cable
100 m/ 0.328kft, Category 5 UTP cable
Ethernet Specification (WAN port)
Connector
RJ-45 shielded
WAN Interface
10/100/1000 BASE-T (Auto-Negotiation),
10 Mbps or 100 Mbps or 1000 Mbps,
IEEE 802.3/ IEEE 802.3ab/ IEEE 802.3az
Maximum Wiring Distance Cable
100 m/ 0.328kft, Category 5e UTP cable for 1000 Mbps
PoE Specification (LAN port 1 ~ LAN port 4 only, LAN port 5 ~ LAN port 8 are not supported)
Interface specification
IEEE 802.3af (Total budgets : 20 W)
WiFi Specification
Interface specification/ Frequency
IEEE 802.11 b/g/n (Draft 2.0), 2x2 MIMO, 2.412GHz ~ 2.472GHz
DECT Specification (WiFi Version –not supported)
Interface specification
CAT-iq 2.0, DECT 6.0
Frequency
1,880MHz ~ 1,900MHz for Europe, 1,920MHz ~ 1,930MHz for US
USB Specification
Connector
USB Female Plug type A
Mode
Host V 1.1 / 2.0
Physical Specification
W x D x H
278 x 233 x 34 mm
10.94 x 9.17 x 1.34 in
Weight (with CIU1 back-up)
860.5g
1.90 lbs

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2. CALL FEATURES
2.1 SYSTEM TIME
2.1.1 LCD Date/Time Format Control
Description
The Attendant can select the format of the time and date provided to the LCD of all LIP Phones in
the system.
The Attendant can select (toggle between) two formats for both time and date. The formats are:
Date: Month/day/year or Year/month/date
Time: 12 hour or 24 hour (military)
Operation
Attendant
To Change LCD Date Format (toggle):
1. Press the [PGM]button.
2. Dial ‘021’ (Date Display Format program code).
To Change LCD Time Format (toggle):
1. Press the [PGM]button.
2. Dial ‘022’ (Time Display Format program code).
Conditions
Programming
Related Features
Attendant Position
Hardware
2.1.2 Auto Service Mode Control
Description
The service mode defines different ring assignments and answering privileges for the system. The
service mode can be controlled automatically through definitions in the Day/Night/Timed Mode

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Table, which defines the time of day for the Day, Night and Timed shift modes. The Attendant may
change the system mode selection from automatic to manual.
Operation
System
Operation of this feature is automatic.
Conditions
Programming
VOICE CONFIG System Data –Day/Night/Timed Schedule
Related Features
Off-Hook Signaling
Day/Night/Timed Ring Mode
CO Ring Assignment
Hardware
2.1.3 Day/Night/Timed Ring Mode
Description
The Ring Mode is controlled automatically by the system clock. Ring assignments are applied
based on the time of day and day of week. Three modes of ring (Ring Assignments) are provided,
Day, Night and Timed.
The Attendant controls the system Ring Service mode changing from Auto Service Mode to Day,
Night or Timed service mode. Based on the service mode selected, different ring assignments,
answering privileges are invoked for system users.
Operation
Attendant
To change Day/Timed/Night Ring Mode manually;
1. Press the [DND]button.
2. Dial 1~4. (1: Day mode, 2: Night mode, 3: Timed mode, 4: Auto Service mode)
3. Press [HOLD/SAVE]button.
Conditions
1. Only Attendants can change Day/Timed/Night Ring Mode for the system manually and
program the Auto Ring Mode Selection Table.

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2. Stations receive incoming ring for CO lines based on database assignment and the system
mode (Day/Night/Timed) when the call arrives.
3. When the Day/Night/Timed Mode Table is programmed, the ring is changed automatically
based on the times assigned in the table.
4. The Attendant always has manual control of System mode by enabling/disabling the Auto
Service Mode Control.
Programming
VOICE CONFIG CO Line Data –Call Routing by Line
CO Line Data –Ring Assignment Table
System Data –Day/Night/Timed Schedule
Related Features
CO Ring Assignment
Hardware
2.2 CALL FORWARD
Description
Users may have selected incoming calls re-routed to other stations, station groups, the VSF, or
over a system CO line (Off-Net).
The user selects the type and condition under which calls are to be forwarded by entering a Call
Forward code as follows:
Code 0: Remote Call Forward; forwards all calls to the station, except recalls,
activated from a remote station, Call Forward, Follow-me.
Code 1: Unconditional; all calls to the station, except recalls, are forwarded
internally or externally immediately upon receipt.
Code 2: Busy; if the station is busy, forwards all calls, except recalls, to the
selected station.
Code 3: No Answer; forwards all calls, except recalls, to the selected station
when the station does not answer within the No Answer timer.
Code 4: Busy/No Answer; forwards calls if the selected station is busy or
does not answer within the No Answer timer.
Code 5: Attendant Off-Premise, forwards incoming CO calls to an outside
number.
Code 6: Off-Net Unconditional; all calls to the station, except recalls, are
forwarded internally or externally (SLT only).

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Code 7: Off Net Busy; forwards all calls, except recalls, to the selected station
when station is busy (SLT only).
Code 8: Off Net No Answer; forwards all calls, except recalls, to the selected
station when the station does not answer within the No Answer timer (SLT only).
Code 9: Off Net Busy/No Answer; forwards calls if the selected station is busy
or does not answer within the No Answer timer (SLT only).
Operation
LIP Phone
To activate Call Forward, Unconditional or Busy/No Answer:
1. Lift the handset or press the [SPEAKER]button to receive dial tone.
2. Press the [FWD]button.
3. Dial desired Call Forward code (1-4).
4. Dial the station or station group to receive calls.
5. Replace the handset, return to idle.
To activate Call Forward, Off Premise (to an external number):
1. Lift the handset or press the [SPEAKER]button to receive dial tone.
2. Press the [FWD]button.
3. Dial Forward condition (1-4)
4. Press [SPEED]button and desired bin number.
5. Replace the handset, return to idle.
To activate Call Forward, Remote (Follow-me):
1. Lift the handset or press [SPEAKER]button to receive dial-tone
2. Press the [FWD]button,
3. Dial Call Forward code ‘0’,
4. Dial the station’s Authorization Code (Station number + password),
5. Dial Forward condition (1-4),
6. Dial the destination station or station group,
7. Replace the handset, return to idle.
To deactivate Call forward:
1. Press flashing [FWD]button, Call Forward will deactivate and the [FWD]button LED is off.
SLT
To activate Call Forward, Unconditional, Busy/No Answer to an internal number:
1. Lift the handset to receive dial tone.
2. Dial 54 (Call Forward code).
3. Dial desired Call Forward code (1-4).
4. Dial station or station group to receive the calls.
5. Replace the handset, return to idle.
To activate Call Forward, to an external number:
1. Lift the handset to receive dial tone.

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2. Dial 54 (Call Forward code).
3. Dial Call Forward code (6-9),
4. Dial Speed Dial bin number.
5. Replace handset to return to idle.
To activate Call Forward, Remote (Follow-me):
1. Lift the handset.
2. Dial 54 (Call Forward code).
3. Dial Remote Forward code ‘0’
4. Dial the station’s Authorization Code (Station + Password),
5. Dial Forward condition (1-4)
6. Dial the destination station or station group.
7. Replace handset return to idle.
To deactivate the Call forward:
1. Lift the handset, receive stutter dial-tone,
2. Dial 54 (Call Forward code).
3. Dial ‘#’ to cancel Call Forward.
Conditions
1. A station receiving a forwarded call can transfer the call to the forwarding station.
2. A forwarded intercom call will signal the receiving station in the Tone Signaling mode,
regardless of the Intercom Signaling Mode at the station.
3. Calls cannot be forwarded to a station in DND; if attempted, an error tone is returned.
4. Active Call Back or Queue requests are not canceled when attempting to activate Call
Forward.
5. When Call Forward is active, a station can make outgoing calls (internal or external) but
cannot activate a Call back or Queue request.
6. For CO calls, manually activated Call Forward will override any Preset Call Forward assigned
for the station or CO line.
7. Call Forward status is maintained in the system’s non-volatile memory for protection from
power outage.
8. A station in a Station Hunt Group (Circular or Terminal) can be assigned to receive incoming
hunt calls, overriding any Call Forward (the system either recognizes the Forward condition
and bypasses hunt calls around the station, or routes hunt calls to the station based on the
system database; Member Forward).
9. Off-Net Call Forward of incoming CO calls is essentially an automated DISA call that will
establish an Unsupervised Conference; these calls are subject to the conditions of a DISA
call and Unsupervised Conference and may require entry of an Authorization Code.
10. Off-Net forward calls are not answered until the system completes dialing of the external call;
the call, regardless of internal or external, is then connected to the Off-Premise call.
11. An unlimited number of stations may be set-up in a Call Forward chain, forwarding calls from
one station to the next; a station cannot forward calls to a station already a part of the chain.