LinkPoint 3000 User manual

L3FRET1
Version 1.0 0899
LinkPoint®3000
REFERENCE MANUAL
RETAIL/AVS/PURCHASING CARD
APPLICATION ID L3FRET1

LinkPoint® 3000 Reference Manual—Retail/AVS/Purchasing Card
FDRMS Omaha; Application ID L3FRET1
Manual Revision Number 1.0
Published August 1999
LinkPoint International, Inc.
5310 Derry Avenue Suite W
Agoura Hills, CA 91301
www.linkpt.com
Printed in the United States of America.
© Copyright 1999 LinkPoint® International, Inc. All rights reserved.
Under the copyright laws, no part of this publication may be copied, distributed, stored in a retrieval
system, translated into any language, transmitted, in any form or by any means, without the prior written
agreement of LinkPoint International, Inc. LinkPoint International reserves the right to make changes to this
document and the products it describes without prior notice. LinkPoint International shall not be liable for
inadvertent technical errors or omissions made herein, nor for incidental or consequential damages
resulting from the performance or use of this product.
LinkPoint 3000, PrintPoint 1000, PrintPoint 3000 , and LoadPoint are service marks (SM) of LinkPoint International, Inc.
Printer 250, Printer 900, PrintPak 350, PINpads 101, 1000, 201, 2000, and Zontalk 2000 are trademarks of VeriFone, Inc.
VeriFone is a registered trademark of VeriFone, Inc. Citizen iDP Printers 562 and 3530 are trademarks of CBM, Inc.
Magtek is a registered trademark of Magtek, Inc.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide a reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
Caution: Danger of explosion if lithium battery is incorrectly replaced. Replace only with the same of equivalent type
recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.

TABLE OF CONTENTS
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1999 LinkPoint® International, Inc. i L3FRET1 Reference Manual
INTRODUCTION.......................................................................................................................................1
Printers...................................................................................................................................................1
PIN Pad Devices....................................................................................................................................1
Check Readers.......................................................................................................................................1
GETTING STARTED.................................................................................................................................2
Unpacking..............................................................................................................................................2
Installation.............................................................................................................................................3
Maintenance ..........................................................................................................................................4
Returning the Terminal for Service....................................................................................................4
TERMINAL FEATURES............................................................................................................................5
Hardware Features...............................................................................................................................9
LinkPoint 3000 Specifications............................................................................................................12
BOOT MODE FUNCTIONS................................................................................................................... 13
Boot Mode Passwords........................................................................................................................13
Cold Boot..............................................................................................................................................13
Date and Time Setup..........................................................................................................................14
Printer Port Setup ...............................................................................................................................15
RS232 Port Setup.................................................................................................................................16
PIN pad Port Setup.............................................................................................................................17
Model Number....................................................................................................................................18
Clear Memory......................................................................................................................................19
TERMINAL DIAGNOSTICS .................................................................................................................20
Display Test —Press [1] ..................................................................................................................... 20
Keyboard Test — Press [2].................................................................................................................21
Clock Test — Press [3]........................................................................................................................21
Dialer Test — Press [4].......................................................................................................................21
Line Voltage Test — Press [5]............................................................................................................22
Modem Originate Test — Press [6]...................................................................................................22
Modem Answer Test — Press [7].....................................................................................................23
Cardreader Test — Press [8].............................................................................................................24
Serial Port Test — Press [9]................................................................................................................25
Memory Analysis — Press [0]...........................................................................................................25
DOWNLOAD PROCEDURES ...............................................................................................................27
Telephone Download (No application loaded) ..............................................................................27
Telephone Download (Shortcut with Application already loaded).............................................28
Direct PC-to-POS Download.............................................................................................................30
Direct PC-to-POS Download (Shortcut)...........................................................................................31
POS-to-POS (Master/Slave) Download...........................................................................................32
DOWNLOAD PARAMETERS............................................................................................................... 34
Field Type Codes................................................................................................................................34
Memory Locations..............................................................................................................................34
Account Range String Description ...................................................................................................39
Password Protect Settings..................................................................................................................39
Telecheck Check Service....................................................................................................................40
Telecheck Check Service Prompt Options.......................................................................................40
Equifax Check Service Information..................................................................................................41
Rocky Mountain Retail Services (RMRS).........................................................................................41
SprintNet..............................................................................................................................................41
Split Dial Authorization Option for American Express and Discover Cards.............................42

TABLE OF CONTENTS
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DIAL STRING CODES............................................................................................................................ 43
BASIC OPERATION................................................................................................................................ 44
Transaction Keys.................................................................................................................................44
Using The Cardreader........................................................................................................................44
The Calculator.....................................................................................................................................44
LOCAL FUNCTIONS...............................................................................................................................45
ENTER 40: View Last Three Responses From Host....................................................................... 45
ENTER 43: Dial Suffix........................................................................................................................46
ENTER 44: View Last 3 Batches........................................................................................................47
ENTER 45: Demo Mode Enable/Disable........................................................................................48
ENTER 46: Technical Specification Printout.................................................................................. 48
ENTER 47: Batch Number Setting...................................................................................................49
ENTER 49: Clear Batch......................................................................................................................50
ENTER 50: Deposit Inquiry............................................................................................................... 51
ENTER 50: Update Host ...................................................................................................................52
STANDARD KEY OPERATIONS.........................................................................................................54
PRE-SALE GRATUITY.......................................................................................................................56
SALE.....................................................................................................................................................57
ATM/DEBIT CARD SALE................................................................................................................68
RETURN...............................................................................................................................................73
ATM / DEBIT CARD RETURN........................................................................................................ 77
AUTHORIZATION ONLY................................................................................................................81
TICKET ONLY....................................................................................................................................87
VOID.....................................................................................................................................................95
REVIEW ...............................................................................................................................................97
REPRINT............................................................................................................................................106
CLOSE BATCH.................................................................................................................................108
APPENDIX A—PROMPTS AND TROUBLE SHOOTING............................................................109
APPENDIX B—ADDITIONAL TROUBLESHOOTING GUIDELINES......................................114
GLOSSARY..............................................................................................................................................115
INDEX....................................................................................................................................................... 118

INTRODUCTION
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INTRODUCTION
Congratulations on your choice of the LinkPoint® 3000 point-of-sale (POS) terminal. The
LinkPoint 3000 is ideal for the retail needs of you and your merchants. Scientifically engineered to
exceed the quality found in current terminal technology, the LinkPoint 3000 combines user-
friendly operation with “soft,” programmable functions. The screen-addressable keys and an
innovative backlit display panel make the terminal operation quick and easy. With expanded
serial ports, the LinkPoint 3000 is compatible with all major printers. The terminal also contains
additional serial ports for PIN pads, check readers and other peripherals.
Figure 1
This manual includes step-by-step guides through specific transactions and operations, and
shows how to keep the terminal in peak operating condition. It was designed to assist FDRMS, its
Help Desk and bank/ISO clients. Words that appear in capital letters and brackets, [LIKE THIS],
stand for keys on the terminal keypad. Words that appear in capital letters without brackets,
LIKE THIS, stand for display messages.
Printers
The LinkPoint 3000 terminal supports all major terminal printers. The LinkPoint 3000 is
compatible with: LinkPoint’s PrintPoint 1000, 3000, VeriFone’s P250, P900, PrintPak 350 and
Citizen’s iDP562 printers. Printers attach easily to the LinkPoint 3000 terminal with a connecting
cable. If a merchant does not use an electronic printer, a manual imprinter is normally provided
to produce transaction records for both the merchant and the customer.
PIN Pad Devices
The L3FRET1 Retail/AVS/Purchasing Card application programmed in the LinkPoint 3000
terminal supports VeriFone PINpads 101, 1000, 201 and 2000 for debit transactions. PIN pads
attach easily to the PIN pad connector on the back of the terminal (please refer to the separate
PIN pad manual for installation and operating instructions). The Master/Session encryption
method is supported.
Check Readers
With the L3FRET1 Retail/AVS/Purchasing Card application programmed, the LinkPoint 3000
supports Magtek check readers for check warranty services.

GETTING STARTED
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1999 LinkPoint® International, Inc. 2 L3FRET1 Reference Manual
GETTING STARTED
Unpacking
Carefully inspect the shipping carton and its contents for any damage that may have occurred
during shipping. If the terminal is damaged, file a claim immediately with the shipping company
or carrier and notify LinkPoint International.
Do not try to use a damaged terminal!
To unpack the LinkPoint 3000:
1. With the shipping carton right side up, open the carton’slid.
2. Lift the terminal, its AC adapter and line cord with modular plugs up and out of the box.
3. Remove the terminal from its protective bubble wrap and place the bubble wrap back in the
shipping carton. Remove the AC adapter from its protective box and return the box to the
shipping carton. Close the shipping carton and save the shipping materials so that the unit
can be repacked for shipping or moving in the future.
4. Place the terminal on a desk or tabletop. When choosing a place for the LinkPoint 3000
terminal, avoid areas with:
♦Direct sunlight or objects that radiate heat
♦Excessive dust
♦Electrical devices that cause excessive voltage variations such as air conditioners, space
heaters, fans, or high-frequency security devices
Shipping Carton Contents
Figure 2

GETTING STARTED
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Installation
Installing the LinkPoint 3000 terminal is simple and requires no tools.
1. Connect the AC adapter’s triangular end to the power input at the rear of the LinkPoint 3000
terminal (Figure 3).
Figure 3
2. Plug the adapter into a 120-volt electrical outlet (Figure 4) or into a quality surge suppressor.
Figure 4
3. Insert one end of the telephone line cord into one of the modular jacks at the rear of the
terminal. Insert the other end of the line cord into a modular telephone wall jack, just as one
would connect a telephone (see Figure 5). The modular plug may be inserted directly into the
wall jack or use a 4-prong adapter (not included) for older 4-prong jacks.
Note: A standard telephone may be connected to the other modular jack at the rear of the
terminal.
Figure 5
4. If the PrintPoint 1000, 3000, VeriFone P250, P900, PrintPak 350, Citizen iDP562, iDP3530 or
other compatible printer is used with the LinkPoint 3000 terminal, please refer to the manual
packaged with the printer for installation and operating instructions.

GETTING STARTED
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5. When the terminal is plugged in, it will display the message APP. NOT AVAILABLE (unless
an application is pre-downloaded).
Maintenance
The LinkPoint 3000 system does not need preventive maintenance. However, LinkPoint
International does recommend periodic cleaning of the keypad, using a soft brush to remove any
dust. Because the terminal can be damaged by liquids, do not spray liquid cleaners directly on the
terminal. Always apply the cleaner to the cloth before cleaning the terminal. To avoid costly
downtime, LinkPoint International also recommends protecting the terminal with a surge
protector.
Returning the Terminal for Service
LinkPoint International has both warranty and non-warranty LinkPoint 3000 services. Refer to
your sales agreement for specific details on coverage. To repair or replace the LinkPoint 3000
terminal, contact LinkPoint International.

TERMINAL FEATURES
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TERMINAL FEATURES
Application Software Features-L3FRET1 CLASS A RETAIL/AVS/PURCHASING CARD/DEBIT
♦Most invalid batch sequence errors (except those caused by multiple terminals using identical
device ID’s under the same merchant ID) are resolved automatically by the application to
reduce customer problems and inquiries.
♦Account ranges are available to customize options for each card type via Zontalk downloads.
The options are a) AVS, b) direct marketing, c) purchasing card (includes customer code, tax
and purchase ID [Visa-only]) and d) invoice number.
♦#INVOICE, #PTAX, #PAVS, #PCARD, and #DM parameters are now universal overrides
which, when enabled, take precedence over the options enabled within each account range
option setting.
♦The purchase ID prompt, required for Visa purchasing card transactions, has been added.
This field allows entry of a maximum of 25 alphanumeric characters. The merchant will enter
an invoice number or order number into this field.
♦The customer code field for MasterCard and Visa purchasing card transactions now allows
for entry of a maximum of 17 alphanumeric characters. This field is now separate from the
order number field.
♦The new #DM (direct marketing) Zontalk parameter replaces the role of the #PAVS
parameter as it was used in previous LP 3000 retail applications. This parameter also serves
as an override to the “direct marketing” option in the account ranges.
♦The #PAVS parameter is now used to prompt for entry of only the customer’s address and
ZIP code. When only this field is enabled (and NOT the direct marketing flag), transactions
do not comply with direct marketing interchange requirements.
♦Split dial “authorization only” request functionality for American Express and
Discover/NOVUS card transactions have been added. Downloadable parameters for
primary, secondary dial-up phone numbers and terminal ID are now available.
♦New local functions: a) view last three host responses ([ENTER] [4][0]); b) view last three
settled batches ([ENTER] [4][4]); c) deposit inquiry/batch update ([ENTER] [5][0]).
♦The deposit inquiry function (via [ENTER] [5][0]) requests and receives from the host the last
settled batch that the host processed. It then displays the settled total on its display.
♦The batch update function (via [ENTER] [5][0]) permits the terminal to send all local revisions
and offline items to the host. This function balances terminal and host transactions and totals
to assist with merchant terminal support.
♦Local functions now with password protect capability are: a) change batch number ([ENTER]
[4][7]), b) view last three settled batches ([ENTER] [4][0]), c) view last three host responses
([ENTER] [4][4]), d) deposit inquiry/batch update ([ENTER] [5][0]).

TERMINAL FEATURES
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♦At the terminal level, debit transactions will follow the same item number sequence as credit
card transactions, i.e. item 001…010, etc., rather than being tracked, printed and displayed as
items 999, 998, 997…etc. as was the convention in Class B.
♦Track 2 data is always transmitted to the host on swiped transactions. The name is pulled
from track 1 for printing on receipts.
♦Check reader functionality for Telecheck, Equifax and Rocky Mountain Retail Service check
services.
♦New Zontalk download parameter (#CODE) that is used to send a bank’s or merchant’s
unique ‘CODE’ to the terminal. This code will then be used by the application to create the
download password within the terminal. The password changes periodically.
♦A special pre-sale gratuity receipt can be printed prior to processing the final credit card sale
amount. THIS WILL BE USED AS AN AID FOR NON-RESTAURANT BUSINESSES LIKE
BEAUTY SALONS THAT ACCEPT TIPS. This feature allows the merchant to print a receipt
that is separate from the actual credit card transaction. The customer may then discreetly
include a tip amount that can be added to the final sales transaction.
♦Predial capability to reduce transaction time.
♦Special dial string codes to enable the terminal to dial out under special circumstances such as
multiple terminals on one phone line, multiple phone line systems.
♦SprintNet Dial protocol add for FDR host connectivity.
The following functions and features are also available in the earlier applications. Some of them
have now been revised or modified in L3FRET1.
♦An item review feature with the capability of reviewing all transaction details, including each
transaction’s actual date and time.
♦The ability to view the terminal’stotals by card type or individual transaction details by item
number.
♦The numbering of all captured transactions for easy review.
♦A default READY message on line 1 of the display that tracks (decrements) the number of
transactions available in the current batch.
♦Six custom header lines for receipts and reports, as well as three flexible customer agreement
lines and two trailer message lines.
♦Easy-to-read descriptions of the transaction details, displayed through item review, detail or
summary reports.
♦Address Verification Service (AVS) availability. Compliant with direct marketing and other
payment service interchange programs.
♦The display message on line 1 and line 2 may be customized. Pressing CLEAR will cause the
line 2 display to alternately display the custom message and the default date/time display.