ListenClear HD290 User manual
PRO
HEARING AID
USER MANUAL
CONGRATULATIONS!
You’ve just taken your rst step back toward
the center of the conversation.
With a little adjustment, proper care, light
maintenance and dedicated wear, you’ll be back
at the heart of the moments that matter most
for many years to come.
We’re here to help you make this transition as
comfortable and effective as possible, so please
take the time to read this guide carefully.
Contact ListenClear with any concerns and
you’ll be on your way in no time.
PAGE 4 1-888-320-0424
CONTENTS
MEET YOUR NEW HEARING SYSTEM
Getting to Know Your Device ____________________________________ 5
Getting Comfortable with Your New Device______________________ 5-6
GETTING STARTED
Setting Up Your Device _______________________________________ 6-7
BATTERIES 101
Type of Battery ________________________________________________ 7
Low Power Indicator ___________________________________________ 8
Storing Your Batteries __________________________________________ 8
DAY-TO-DAY OPERATIONS
Turning Your Device On/Off ____________________________________ 8
Adjusting Your Device __________________________________________ 9
Using the Telephone____________________________________________ 9
DEVICE MAINTENANCE & TLC
The Ear Tips and Device Rest ________________________________ 10-11
TROUBLESHOOTING
Problem-Solving Tips and Tricks _____________________________ 11-12
THE FINE PRINT
Hearing-Related Safety Applications _____________________________ 13
Important Notice from the FDA ______________________________ 13-14
Dispenser Information ______________________________________ 14-15
Children with Hearing Loss_____________________________________ 15
Service and Warranty_______________________________________ 15-16
Technical Specifications _____________________________________ 16-17
YOUR HEARING DIARY
_________________________________________ 19
WWW.LISTENCLEAR.COM PAGE 5
MEET YOUR NEW HEARING SYSTEM
GETTING TO KNOW YOUR DEVICE
GETTING COMFORTABLE WITH YOUR NEW DEVICE
Just like any other big change in your life, you can expect a short period
of getting comfortable with your new hearing aid. You’ll suddenly
hear things that maybe you haven’t in years: a dripping faucet, that old
grandfather clock, footsteps, traffic noises and even the sound of your
own voice! This can all be a lot to take in, so we’ve put together a few
helpful tips and tricks to ease your transition.
1. Be Patient
— By far the most important; understand how much you can
handle and remember that the biggest journeys start with a single step.
2. Try to Wear Your Aids as Much as Possible
— Don’t be overly cautious
wearing your hearing aids at first. The more hours you can wear them, the
sooner your brain will adjust to them. To receive maximum benefit from
your hearing instruments, it is recommended that you wear them every
day for at least eight hours. This will help you acclimate to them quickly.
Use your volume control to soften the sound in certain environments. If
you feel stimulus overload, by all means take a break for an hour or two
but be sure to put them back in when you have rested. If for any reason
you feel the hearing aids are uncomfortable or too loud, be sure to call a
ListenClear Customer Service Representative who will work with you to
solve the issue.
SOUND PROCESSOR
EAR TIP
BATTERY DOOR
SPEAKER WIRE
PUSH BUTTON
SPEAKER
PAGE 6 1-888-320-0424
3. It’s Important to Wear Your Hearing Aids Even When Home Alone
—
Just because you are not talking with someone doesn’t mean you are
not hearing things in your environment. Dogs barking, water running,
air-conditioning blowing, or birds singing. Your new hearing aids are
helping your brain process sounds it may have not heard in a long time.
At first, all these sounds will be more noticeable to you, but once your
brain recognizes these sounds consistently again, they will fade into the
background. So, unless you feel you need a break from the hearing aids,
keep them in. Wearing them consistently is the key to a successful hearing
experience.
4. Mix It Up
—Try new places. As we mentioned, use the aids as much as
possible, in quiet locations and in crowds, noisy traffic locations and so
on. Remember, you can always adjust the volume level.
5. Ask For Help
—Let a ListenClear Customer Service Representative
help you through these new challenges. Talk about what you’re hearing,
what you’re feeling and have them help guide your speaking voice to an
acceptable level. Our Customer Service number is: 888-320-0424.
GETTING STARTED
SETTING UP YOUR DEVICE
Now that you know how to ease into your new hearing aid, let’s get it set
up! It’s easy and will only takes a few minutes before you’re ready to go.
Your ListenClear hearing aid comes pre-assembled and ready to wear.
You’re ready to install the battery and begin!
1. Install The Battery
Simply open the battery door using the nail grip on your device
and let the door gently swing open . Grab a brand-new #312 size
battery, remove the tab and insert the battery positive (+) or flat side up
(as shown below in ) and close the compartment door . Voila!
You’re halfway there!
3. It’s Important to Wear Your Hearing Aids Even When Home Alone
—
Just because you are not talking with someone doesn’t mean you are
not hearing things in your environment. Dogs barking, water running,
air-conditioning blowing, or birds singing. Your new hearing aids are
helping your brain process sounds it may have not heard in a long time.
At first, all these sounds will be more noticeable to you, but once your
brain recognizes these sounds consistently again, they will fade into the
background. So, unless you feel you need a break from the hearing aids,
keep them in. Wearing them consistently is the key to a successful hearing
experience.
4. Mix It Up
—Try new places. As we mentioned, use the aids as much as
possible, in quiet locations and in crowds, noisy traffic locations and so
on. Remember, you can always adjust the volume level.
5. Ask For Help
—Let a ListenClear Customer Service Representative
help you through these new challenges. Talk about what you’re hearing,
what you’re feeling and have them help guide your speaking voice to an
acceptable level. Our Customer Service number is: 888-320-0424.
GETTING STARTED
SETTING UP YOUR DEVICE
Now that you know how to ease into your new hearing aid, let’s get it set
up! It’s easy and will only takes a few minutes before you’re ready to go.
Your ListenClear hearing aid comes pre-assembled and ready to wear.
You’re ready to install the battery and begin!
1. Install The Battery
Simply open the battery door using the nail grip on your device
and let the door gently swing open . Grab a brand-new #312 size
battery, remove the tab and insert the battery positive (+) or flat side up
(as shown below in ) and close the compartment door . Voila!
You’re halfway there!
g.1
Nail Grip
g.2
Slide to Open
g.3
Slide to Close
WWW.LISTENCLEAR.COM PAGE 7
FIGURE 1 FIGURE 2 FIGURE 3 FIGURE 4
2. Try It On
Be sure the Tip is secure on the end of the Speaker (see Figure 1). Hold the
Speaker with your thumb and forefinger and gently insert the Tip into
your ear canal (see Figure 2). Place the sound processor behind your ear
(see Figure 3) and you’re ready to go.
Note:
Blue
BATTERIES 101
TYPE OF BATTERY
Your hearing aid operates by using one (1) #312 size battery. These are
common and easy to find wherever hearing aid batteries are sold.
Call ListenClear Customer Service today to get set up on the Batteries for
Life Program. 888-320-0424.
PAGE 8 1-888-320-0424
LOW BATTERY INDICATOR
When your hearing aid’s battery reaches a low power level, you will hear
a series of tones repeated every few minutes until the battery is replaced.
Only replace the battery when you hear the low battery tones every few
minutes. On average, you should have about seven to ten (7-10) days or
more of battery life per battery. We recommend that you be prepared
with backup batteries to avoid situations that leave your hearing at a loss.
NOTE:
STORING YOUR BATTERIES
When storing spare batteries, make sure you keep them in a dry,
moisture-free location. DO NOT place batteries in a refrigerator or
dehumidifying device, as the batteries could leak and harm your device.
Also, avoid having batteries touch each other, even with the tab attached.
Two batteries touching can cause them to discharge.
CAUTION: BATTERIES CAN BE HARMFUL IF SWALLOWED.
DAY-TO-DAY OPERATIONS
TURNING YOUR DEVICE ON/OFF
Your hearing aid is automatically powered on whenever the battery door
is closed. To turn the device off, simply open the door and leave it open
until you are ready to use it again. As we mentioned before, leaving the
battery door open when not in use will dramatically lengthen the life of
your battery.
NOTE:
WWW.LISTENCLEAR.COM PAGE 9
USING THE TELEPHONE
Most often, when answering a telephone with your hearing aid, it’s best
to hold the phone close to your ear without fully covering it. If you start
hearing a whistle or buzz of feedback noise, tilt the receiver slightly at an
angle until the feedback ends. As with a number of other changes, you will
soon find the best way to handle tasks with your new device in your life
and it will all become second nature.
NOTE:
ADJUSTING THE VOLUME
Pressing the push button changes the volume. There are five (5) volume
settings on your device. Each setting is signaled by a beep. Four beeps
indicate the highest volume.
PUSH BUTTON
1.
2.
3.
4.
5.
PAGE 10 1-888-320-0424
DEVICE MAINTENANCE & TLC
Maintenance of your hearing aid is very important to make sure you
get the most benefits from its use for many years to come. We highly
recommend you follow these tips to keep your system clean and working
properly.
THE EAR TIPS
Your ear tips have a filter that collects wax in order to prevent damage
to the speaker. However, this wax and other debris can build-up over
time. For this reason, we highly recommended that you replace the ear
tips monthly so that you can continue to enjoy the best possible audio
experience. Any cleaning should be limited to simply wiping surfaces
with a clean cloth. Do not use sharp instruments to remove dirt or wax as
delicate components are easily damaged.
WARNING:
Be sure to inspect your device’s ear tips often and make sure they are not
swollen or discolored and free of tears, cuts or other damage. If you see
any damage to the tips, remove and replace it immediately, as a damaged
tip could possibly come off in your ear. If a tip is lost in your ear, do not be
alarmed, simply contact a healthcare professional for immediate removal.
Replacement ear tips are available through ListenClear and we
recommend that you always keep spares just as you do with your spare
batteries. Please call Customer Service today to order additional tips at:
888-320-0424.
EVEN YOUR HEARING DEVICE NEEDS REST
At Night:
Open the battery door, remove the battery and place your device
in its protective case. By leaving the battery door and case open, you allow
any moisture in the device to evaporate and help keep it in optimal shape.
For Long-Term Storage:
Clean your hearing aid, remove the battery
and store it in its protective case in a cool, dry area to reduce potential
corrosion.
WWW.LISTENCLEAR.COM PAGE 11
WARNING:
TROUBLESHOOTING
Device not working properly? Take a look at the guide on the next page
for possible solutions. If you’ve tried troubleshooting with our Do-It-
Yourself Problem-Solving Guide and the problem hasn’t been fixed, do
not attempt to take your hearing aid apart or do anything more, as you
may terminate your warranty. Simply contact ListenClear Customer
Service for assistance and we’ll get you back up and running as fast as we
can: 888-320-0424.
PROBLEM SOLVING TIPS AND TRICKS
Most of the time, sound clarity issues can be solved by replacing your
battery and/or replacing your device’s ear tip. If the problem still isn’t
fixed, see our Do-It-Yourself Problem-Solving Guide on the next page.
PAGE 12 1-888-320-0424
NO SOUND OR NOT LOUD ENOUGH
CAUSE POSSIBLE REMEDY
Not turned on Turn the hearing aid on by closing
the battery door
Low/dead battery Replace battery
Programming adjustment Call Customer Service
888-320-0424
Ear Wax Replace the ear tip
Moisture Open battery door and
allow to dry
THREE DOUBLE BEEPS
CAUSE POSSIBLE REMEDY
Low battery Replace battery
WHISTLING OR FEEDBACK
CAUSE POSSIBLE REMEDY
Device is not
inserted properly Remove and re-insert
Hair or clothing near ear Remove hair or clothing near ear
Ear wax Replace the ear tip
POOR FIT
CAUSE POSSIBLE REMEDY
Device is falling out
of your ears
Call Customer Service
888-320-0424
DO-IT-YOURSELF PROBLEM SOLVING GUIDE
WWW.LISTENCLEAR.COM PAGE 13
THE FINE PRINT
INTENDED USE
Clearity manufactured hearing systems are air-conduction hearing aids
intended as amplification devices to compensate for impaired hearing of
adults.
HEARING-RELATED SAFETY APPLICATIONS
Although your hearing instrument is warranted, reflecting its design
quality and reliability, fail-safe reliability is not implied. The hearing
instrument should not be relied upon as a primary safety system in
any application where injury or loss of life may result from failure of
the hearing device to properly operate. No redundancy or back-up is
available in either the power source or the individual and collective circuit
functions of the instrument.
WARNING: Although your hearing system has been designed to comply
with the most stringent international electromagnetic compatibility
standards, the possibility cannot be excluded that it may cause
interference with other equipment, such as medical devices. It is also
possible that unforeseen interference may occur in the hearing aid due
to electromagnetic radiation from other products such as alarm systems,
room surveillance equipment, and mobile phones.
IMPORTANT NOTICE FROM THE FDA FOR PROSPECTIVE
HEARING AID USERS
Good health practice requires that a person with a hearing loss have a
medical evaluation by a licensed physician (preferably a physician who
specializes in diseases of the ear) before purchasing a hearing aid. Licensed
physicians who specialize in diseases of the ear are often referred to as
otolaryngologists, otologists or otorhinolaryngologists. The purpose of
medical evaluation is to assure that all medically treatable conditions that
may affect hearing are identified and treated before the hearing aid is
purchased. Following the medical evaluation, the physician will give you
a written statement that states that your hearing loss has been medically
evaluated and that you may be considered a candidate for a hearing aid.
The physician will refer you to an audiologist or a hearing aid dispenser,
as appropriate, for a hearing aid evaluation. The audiologist or hearing
PAGE 14 1-888-320-0424
aid dispenser will conduct a hearing aid evaluation to assess your ability
to hear with and without a hearing aid. The hearing aid evaluation will
enable the audiologist or dispenser to select and fit a hearing aid to your
individual needs.If you have reservations about your ability to adapt to
amplification, you should inquire about the availability of a trial-rental
or purchase-option program. Many hearing aid dispensers now offer
programs that permit you to wear a hearing aid for a period of time for
a nominal fee after which you may decide if you want to purchase the
hearing aid.
Federal law restricts the sale of hearing aids to those individuals who
have obtained a medical evaluation from a licensed physician. Federal
law permits a fully informed adult to sign a waiver statement declining
the medical evaluation for religious or personal beliefs that preclude
consultation with a physician. The exercise of such a waiver is not in your
best health interest and its use is strongly discouraged.
If you elect to exercise your waiver option, you should know that hearing
instruments cannot restore normal hearing and will not prevent or
improve a hearing impairment resulting from organic conditions. Your
success with amplification depends on your hearing loss and individual
experiences. In most cases, infrequent use of a hearing instrument will not
allow you to obtain full benefit from it. Furthermore, the use of a hearing
instrument is only part of hearing rehabilitation and may need to be
supplemented by auditory training and instruction in lip reading.
WARNING TO HEARING AID DISPENSERS
A hearing aid dispenser should advise a prospective hearing aid user to
consult promptly with a licensed physician (preferably an ear specialist)
before dispensing a hearing aid if the hearing aid dispenser determines
through inquiry, actual observation, or review of any other available
information concerning the prospective user, that the prospective user has
any of the following conditions:
(i) Visible congenital or traumatic deformity of the ear.
(ii) History of active drainage from the ear within the previous
90 days.
(iii) History of sudden or rapidly progressive hearing loss
within the previous 90 days.
(iv) Acute or chronic dizziness.
WWW.LISTENCLEAR.COM PAGE 15
(v) Unilateral hearing loss of sudden or recent onset within the previous
90 days.
(vi) Audiometric air-bone gap equal to or greater than 15
decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz.
(vii) Visible evidence of significant cerumen accumulation or a
foreign body in the ear canal.
(viii) Pain or discomfort in the ear.
Special care should be exercised in selecting and fitting a hearing aid
whose maximum sound pressure level exceeds 132 decibels because there
may be risk of impairing the remaining hearing of the hearing aid user.
(This provision is required only for those hearing aids with a maximum
sound pressure capability greater than 132 decibels (dB).)
CHILDREN WITH HEARING LOSS
In addition to seeing a physician for a medical evaluation, a child
with a hearing loss should be directed to an audiologist for evaluation
and rehabilitation since hearing loss may cause problems in language
development and the educational and social growth of a child. An
audiologist is qualified by training and experience to assist in the
evaluation and rehabilitation of a child with a hearing loss.
SERVICE AND WARRANTY
Your sound processor and speaker link (together, “Hearing System”)
includes a one-year limited warranty against defects in material and
workmanship. Please ask your hearing care professional about the
duration. All claims must be submitted to Manufacturer WITH the
merchandise and WITHIN the warranty period. Manufacturer will
repair or replace any defective merchandise covered by this warranty at
Manufacturer’s sole discretion during the Term of the manufacturer’s
warranty period. All warranties are void if the merchandise (or any
part thereof) has been misused, abused, tampered with, or modified in
any way, or if the serial number is altered, effaced or removed, or if any
unauthorized repairs have been made to the merchandise.
Additionally, this warranty will be void if the Speaker is used without an
approved tip. The ear tips used with your Hearing System are considered
maintenance or service items and are excluded from the manufacturer’s
limited warranty.
PAGE 16 1-888-320-0424
Manufacturer shall not be liable for any special, indirect, incidental or
consequential damages in connection with the use of the merchandise
or for the breach of any of the obligations owed to the purchaser, or
any customer of the purchaser, if any. In the event legal liability of
Manufacturer is established for any cause or reason whatsoever, including,
without limitation for breach of warranty, the sole and exclusive liability
of Manufacturer and the exclusive remedy of purchaser or any customer
of the purchaser shall be the recovery of an amount not exceeding
the original price charged by Manufacturer to the purchaser for the
merchandise.
MANUFACTURER MAKES NO WARRANTY, EITHER EXPRESSED
OR IMPLIED, THAT THE MERCHANDISE IS MERCHANTABLE
OR FIT OR SUITABLE FOR ANY PARTICULAR USE OR PURPOSE.
MANUFACTURER MAKES NO OTHER WARRANTY, EXPRESS OR
IMPLIED, EXCEPT AS IS EXPRESSLY SET FORTH HEREIN, ALL
SUCH OTHER WARRANTIES BEING HEREBY DISCLAIMED.
In the event your Hearing System needs repair, please contact ListenClear
at 888-320-0424 or contact your hearing care professional.
TECHNICAL SPECIFICATIONS
Model: HD290
Standard — ANSI S3.22-2003
OSPL90 (90 dB SPL Output) Max
HFA
115
110
dB SPL
dB SPL
Acoustic Gain (50 dB SPL Output)
Max
HFA-FOG
RTG
52
44
33
dB
dB
dB
Frequency Range 200-
8000 Hz
Total Harmonic Distortion
500 Hz
800 Hz
1600 Hz
<1
<1
<1
%
%
%
Current Drain (Reference Test) 0.7 mA
Equivalent Input Noise 13 dB SPL
Compression Attack Time
Recovery Time
10
15
ms
ms
WWW.LISTENCLEAR.COM PAGE 17
Output Sound Pressure Level (OSPL 90)
Acoustic Gain
40
50
60
70
80
90
100
110
120
130
20040060080010002000400060008000
Output (dB SPL)
Frequency (Hz)
Maximum Output (OSPL 90)
Output Sound Pressure Level (OSPL)
20
25
30
35
40
45
50
55
20040060080010002000400060008000
Gain (dB)
Frequency (Hz)
Full-On Gain
Full-On Gain
PAGE 18 1-888-320-0424
MODEL LISTING
This booklet is valid for the following ListenClear Select family of hearing
aid models:
• HD290
Clearity, LLC
8408 South Delaware Ave., Tulsa, OK 74137, USA
TEL: 918-301-2100
Electronic equipment - dispose according to local regulations.
WWW.LISTENCLEAR.COM PAGE 19
YOUR HEARING DIARY
To help you make this new change a positive experience, we recommend
you keep a list of all the ups and downs of the transition to your new
hearing device. Take note of the moments that are working the most,
those that aren’t and anything else you think would help when discussing
with your doctor.
Good luck, you’re about to hear a world of difference.
WWW.LISTENCLEAR.COM
888-320-0424
BKT531-F400-C
19.0708 © 2019
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