ListenClear SHADOW User manual

SHADOW
HEARING AID
USER MANUAL

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CONGRATULATIONS!
You’ve just taken your rst step toward the center of the conversation.
With a little adjustment, proper care, light maintenance and dedicated
wear, you’ll be back at the heart of the moments that matter most for many
years to come. We’re here to help you make this transition as comfortable
and effective as possible, so please take the time to read this guide carefully.
Contact ListenClear with any concerns & you’ll be on your way in no time.
CONTENTS
MEET YOUR NEW HEARING SYSTEM
Getting to Know Your Device
Getting Comfortable with Your New Device
GETTING STARTED
Setting Up Your Device
BATTERIES 101
Type of Battery
Low Power Indicator
Storing Your Batteries
DAY-TO-DAY OPERATIONS
Turning Your Device On/Off
Adjusting the Volume
Using the Telephone
DEVICE MAINTENANCE & TLC
The Ear Tips
Even Your Hearing Device Needs Rest
TROUBLESHOOTING
Problem-Solving Tips and Tricks
THE FINE PRINT
Hearing-Related Safety Applications
Important Notice for Prospective
Hearing Aid Users
Dispenser Information
Children with Hearing Loss
Service and Warranty
YOUR HEARING DIARY
3
3-4
4-5
6
8-9
9-10
5
6
6
7
7
8
11
13
15
11-12
12-13
13-14

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MEET YOUR NEW HEARING SYSTEM
GETTING TO KNOW YOUR DEVICE
GETTING COMFORTABLE WITH YOUR NEW DEVICE
Just like any other big change in your life, you can expect a short period
of getting comfortable with your new hearing aid. You’ll suddenly
hear things that maybe you haven’t in years: a dripping faucet, that old
grandfather clock, footsteps, traffic noises and even the sound of your
own voice! This can all be a lot to take in if you jump in feet first, so we’ve
put together a few helpful tips and tricks to ease your transition.
1. Be Patient - By far the most important; understand how much you can
handle and remember that the biggest journeys start with a single step.
2. Start Slow - Don’t overdo it. Your first impulse may be to plug in your
new hearing aid and head out into the crowd. But be cautious, you can
surprise your hearing and risk becoming frustrated with the sounds you
are adding back to your listening world. Start off wearing your hearing aid
for no more than an hour at a time and do this throughout the day several
times. Also, be sure to avoid noisy places at first.
BATTERY DOOR
PUSH BUTTON
EAR TIP
REMOVAL STRING

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3. Work Your Way Up — As you find yourself becoming more and more
comfortable with your new level of hearing (this can take weeks, go at
your own pace) you can extend your wear to longer periods of time and
possibly even adjust the volume to find the right level for you. Again, this
will take time.
4. Mix it Up —Try new places. As we mentioned, start in calm, quiet
locations and work into slightly larger crowds, noisy traffic locations and
so on. Remember, if you’re overwhelmed or feel you’re going too fast, you
can always remove your hearing aid or adjust the volume level.
5. Ask For Help —Let a ListenClear Customer Service Representative
help you through these new challenges. Talk about what you’re hearing,
what you’re feeling and have them help guide your speaking voice to an
acceptable level that you may not be used to after what may have been
years of poor hearing. If anything, you’ll at least have someone to share
the joy of your newfound hearing gain. Our Customer Service number is
888-320-0424 (Monday – Friday, 8:45am – 7:00pm EST).
GETTING STARTED
SETTING UP YOUR DEVICE
Now that you know how to ease into your new hearing aid, let’s get it set
up! It’s easy and will only takes a few minutes before you’re ready to go.
Your ListenClear hearing aid comes pre-assembled and ready to wear.
You’re ready to install the battery and begin!
1. Install The Battery
Simply open the battery door using the nail grip on your device and let the
door gently swing open. Grab a brand-new #10 size battery, remove the
tab and insert the battery positive (+) side facing the red dot (as shown)
and close the compartment door. Voila! You’re halfway there!

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2. Try It On
Before inserting the hearing aid, check to make sure that the ear tip is secure
and can not be pushed down any further. Now, hold the body of the hearing
aid with your thumb and forefinger (see Figure 2) with the removal string
facing downward and gently insert the tip into your ear canal (see Figure
3). Gently push the device into your ear canal until it fits securely and
comfortably.
Tip: When your hearing aid is not in use, make sure you open the
battery door to avoid draining your battery’s power so it lasts longer.
Tip: We recommend zinc-air batteries, now mercury-free.
BATTERIES 101
TYPE OF BATTERY
Your hearing aid operates by using one (1) battery, a #10 size battery
which is a very standard, easy-to-find battery. Call ListenClear Customer
Service today to get set up on the Batteries for Life Program.
888-320-0424 (Monday – Friday, 8:45am – 7:00pm EST).
FIGURE 1 FIGURE 2 FIGURE 3

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LOW BATTERY INDICATOR
When your hearing aid’s battery reaches a low power level, you will hear
a series of tones repeated every few minutes until the battery is replaced.
We recommend that you be prepared for power loss with backup batteries
to avoid situations that leave your hearing at a loss.
STORING YOUR BATTERIES
When storing spare batteries, make sure you keep them in a dry,
moisture-free location. DO NOT place batteries in a refrigerator or
dehumidifying device. Also, avoid having batteries touch each other,
even with the tab attached. Two batteries touching can cause them to
discharge.
CAUTION: BATTERIES CAN BE HARMFUL IF SWALLOWED.
Be sure to keep batteries out of reach of small children, animals or persons of
diminished mental capacity. In the event a battery is accidentally swallowed, seek
prompt medical attention at the nearest emergency center, or call the National
Button Battery Hotline at [phone].
DAY-TO-DAY OPERATIONS
TURNING YOUR DEVICE ON/OFF
Your hearing aid is automatically powered on whenever the battery door
is closed. To turn the device off, simply open the door and leave it open
until you are ready to use it again. As we mentioned before, leaving the
battery door open when not in use will dramatically lengthen the life of
your battery.
NOTE:
Your hearing device is programmed with a brief power-on delay. It’s normal to
take a few seconds for the device to become active.

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USING THE TELEPHONE
Most often, when answering a telephone with your hearing aid, it’s best
to hold the phone close to your ear without fully covering it. If you start
hearing a whistle or buzz of feedback noise, tilt the receiver slightly at an
angle until the feedback ends. As with a number of other changes, you will
soon find the best way to handle tasks with your new device in your life
and it will all become second nature.
NOTE:

this device with your cell phone or, if you are purchasing a new phone, be sure to
try it with your hearing device prior to purchase. For any additional guidance,
contact your cell phone provider and ask for a copy of the booklet entitled
“Hearing Aid Compatibility with Digital Wireless Cell Phones.”
1.
2.
3.
4.
ADJUSTING THE VOLUME
Pressing the push button changes the volume. There are 4 volume settings
on your device. Each setting is signaled by a beep. Four beeps indicate the
highest volume.
Tip: Volume setting 1 is your power-on setting.
PUSH BUTTON

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DEVICE MAINTENANCE & TLC
Maintenance of your hearing aid is very important to make sure you get
the most benefit for many years to come. We highly recommend you
follow these tips to keep your system clean and working properly.
THE EAR TIPS
Your ear tips have a filter that collects wax in order to prevent damage
to the speaker. We highly recommended that you clean and replace these
ear tips regularly so that you can continue to enjoy the best possible audio
experience. Replacement ear tips are available for purchase through
ListenClear and we recommend that you always keep spares just as you do
with your spare batteries. Call Customer Service today to order additional
tips. 888-320-0424 (Monday – Friday, 8:45am – 7:00pm EST).
Be sure to inspect your device’s ear tips often and make sure they are not
swollen or discolored and free of tears, cuts or other damage. If you see
any damage to the tips, remove and replace it immediately, as a damaged
tip could possibly come off in your ear. If a tip is lost in your ear, do not be
alarmed, simply contact your physician for immediate removal.
EVEN YOUR HEARING DEVICE NEEDS REST
At night: Open the battery door, remove the battery and place your device
in its protective case. By leaving the battery door and case open, you allow
any moisture in the device to evaporate and help keep it in optimal shape.
Tip: If a replacement ear tip is not immediately available, your current tip can
be cleaned. Simply remove it from the speaker assembly and soak in warm
soapy water for about 10 minutes. Then, rinse and allow to fully dry before
reconnecting it to the speaker. Tips should be cleaned once a week for optimal
sound performance. We recommend contacting ListenClear Customer Service for
genuine replacement accessories.
Warning: Do not use alcohol or other solvents to clean your device as
these can cause damage.

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For Long-Term Storage: Clean your hearing aid, remove the battery
and store it in its protective case in a cool, dry area to reduce potential
corrosion.

DO NOT leave batteries in the hearing aid while storing in a

WARNING:
Water, shock, excessive heat and dropping your device can cause damage and
void the warranty.
TROUBLESHOOTING
Device not working properly? Take a look at the guide on the next page
for possible solutions. If you’ve tried troubleshooting with our DIY
Problem-Solving Guide and the problem hasn’t been fixed, do not attempt
to take your hearing aid apart or do anything more, as you may terminate
your warranty. Simply contact ListenClear customer service for assistance
and we’ll get you back up and running as fast as we can. 888-320-0424
(Monday – Friday, 8:45am – 7:00pm EST).
PROBLEM SOLVING TIPS AND TRICKS
Most of the time, sound clarity issues can be solved by replacing your
battery and/or replacing/cleaning your device’s ear tip. If the problem still
isn’t fixed, see our DIY Problem-Solving Guide on the next page.

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NO SOUND OR NOT LOUD ENOUGH
CAUSE POSSIBLE REMEDY
Not turned on Turn the hearing aid on by
closing the battery door
Low/dead battery Replace battery
Programming adjustment
Call Customer Service
888-320-0424
(Monday – Friday, 8:45am – 7:00pm EST)
Ear Wax Replace or clean the ear tip
Moisture Open battery door and
allow to dry
THREE DOUBLE BEEPS
CAUSE POSSIBLE REMEDY
Low battery Replace battery
WHISTLING OR FEEDBACK
CAUSE POSSIBLE REMEDY
Device is not
inserted properly Remove and re-insert
Hair or clothing near ear Remove hair or clothing near ear
Ear wax Replace or clean the ear tip
POOR FIT
CAUSE POSSIBLE REMEDY
Device is falling out
of your ears
Call Customer Service
888-320-0424
(Monday – Friday, 8:45am – 7:00pm EST)
DIY PROBLEM SOLVING GUIDE

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THE FINE PRINT
INTENDED USE
Clearity manufactured hearing systems are air-conduction hearing aids
intended as amplification devices to compensate for impaired hearing of
adults.
HEARING-RELATED SAFETY APPLICATIONS
Although your hearing instrument is warranted, reflecting its design
quality and reliability, fail-safe reliability is not implied. The hearing
instrument should not be relied upon as a primary safety system in
any application where injury or loss of life may result from failure of
the hearing device to properly operate. No redundancy or back-up is
available in either the power source or the individual and collective circuit
functions of the instrument.
IMPORTANT NOTICE FROM THE FDA FOR PROSPECTIVE
HEARING AID USERS
Good health practice requires that a person with a hearing loss have a
medical evaluation by a licensed physician (preferably a physician who
specializes in diseases of the ear) before purchasing a hearing aid. Licensed
physicians who specialize in diseases of the ear are often referred to as
otolaryngologists, otologists or otorhinolaryngologists. The purpose of
medical evaluation is to assure that all medically treatable conditions that
may affect hearing are identified and treated before the hearing aid is
purchased.
Following the medical evaluation, the physician will give you a written
statement that states that your hearing loss has been medically evaluated
and that you may be considered a candidate for a hearing aid. The
physician will refer you to an audiologist or a hearing aid dispenser, as
appropriate, for a hearing aid evaluation.
The audiologist or hearing aid dispenser will conduct a hearing aid
evaluation to assess your ability to hear with and without a hearing aid.
The hearing aid evaluation will enable the audiologist or dispenser to
select and fit a hearing aid to your individual needs.
If you have reservations about your ability to adapt to amplification, you
should inquire about the availability of a trial-rental or purchase-option

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program. Many hearing aid dispensers now offer programs that permit
you to wear a hearing aid for a period of time for a nominal fee after
which you may decide if you want to purchase the hearing aid.
Federal law restricts the sale of hearing aids to those individuals who
have obtained a medical evaluation from a licensed physician. Federal
law permits a fully informed adult to sign a waiver statement declining
the medical evaluation for religious or personal beliefs that preclude
consultation with a physician. The exercise of such a waiver is not in your
best health interest and its use is strongly discouraged.
If you elect to exercise your waiver option, you should know that hearing
instruments cannot restore normal hearing and will not prevent or
improve a hearing impairment resulting from organic conditions. Your
success with amplification depends on your hearing loss and individual
experiences. In most cases, infrequent use of a hearing instrument will not
allow you to obtain full benefit from it. Furthermore, the use of a hearing
instrument is only part of hearing rehabilitation and may need to be
supplemented by auditory training and instruction in lip reading.
WARNING TO HEARING AID DISPENSERS
A hearing aid dispenser should advise a prospective hearing aid user to
consult promptly with a licensed physician (preferably an ear specialist)
before dispensing a hearing aid if the hearing aid dispenser determines
through inquiry, actual observation, or review of any other available
information concerning the prospective user, that the prospective user has
any of the following conditions:
(i) Visible congenital or traumatic deformity of the ear.
(ii) History of active drainage from the ear within the previous
90 days.
(iii) History of sudden or rapidly progressive hearing loss
within the previous 90 days.
(iv) Acute or chronic dizziness.
(v) Unilateral hearing loss of sudden or recent onset within the previous
90 days.
(vi) Audiometric air-bone gap equal to or greater than 15
decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz.
(vii) Visible evidence of significant cerumen accumulation or a

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foreign body in the ear canal.
(viii) Pain or discomfort in the ear.
Special care should be exercised in selecting and fitting a hearing aid
whose maximum sound pressure level exceeds 132 decibels because there
may be risk of impairing the remaining hearing of the hearing aid user.
(This provision is required only for those hearing aids with a maximum
sound pressure capability greater than 132 decibels (dB).)
CHILDREN WITH HEARING LOSS
In addition to seeing a physician for a medical evaluation, a child
with a hearing loss should be directed to an audiologist for evaluation
and rehabilitation since hearing loss may cause problems in language
development and the educational and social growth of a child. An
audiologist is qualified by training and experience to assist in the
evaluation and rehabilitation of a child with a hearing loss.
SERVICE AND WARRANTY
Your sound processor and speaker link (together, “Hearing System”)
includes a one-year limited warranty against defects in material and
workmanship. Please ask your hearing care professional about the
duration. All claims must be submitted to Manufacturer WITH the
merchandise and WITHIN the warranty period. Manufacturer will
repair or replace any defective merchandise covered by this warranty at
Manufacturer’s sole discretion during the Term of the manufacturer’s
warranty period. All warranties are void if the merchandise (or any
part thereof) has been misused, abused, tampered with, or modified in
any way, or if the serial number is altered, effaced or removed, or if any
unauthorized repairs have been made to the merchandise.
Additionally, this warranty will be void if the Speaker is used without an
approved tip.
The ear tips used with your Hearing System are considered maintenance
or service items and are excluded from the manufacturer’s limited
warranty.
Manufacturer shall not be liable for any special, indirect, incidental or
consequential damages in connection with the use of the merchandise
or for the breach of any of the obligations owed to the purchaser, or
any customer of the purchaser, if any. In the event legal liability of
Manufacturer is established for any cause or reason whatsoever, including,

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without limitation for breach of warranty, the sole and exclusive liability
of Manufacturer and the exclusive remedy of purchaser or any customer
of the purchaser shall be the recovery of an amount not exceeding
the original price charged by Manufacturer to the purchaser for the
merchandise.
MANUFACTURER MAKES NO WARRANTY, EITHER EXPRESSED
OR IMPLIED, THAT THE MERCHANDISE IS MERCHANTABLE
OR FIT OR SUITABLE FOR ANY PARTICULAR USE OR PURPOSE.
MANUFACTURER MAKES NO OTHER WARRANTY, EXPRESS OR
IMPLIED, EXCEPT AS IS EXPRESSLY SET FORTH HEREIN, ALL
SUCH OTHER WARRANTIES BEING HEREBY DISCLAIMED.
In the event your Hearing System needs repair, please contact ListenClear
at 888-320-0424 (Monday – Friday, 8:45am – 7:00pm EST) or contact
your hearing care professional.
Clearity, LLC
8408 South Delaware Ave., Tulsa, OK 74137, USA
TEL: [phone]
Electronic equipment - dispose according to local regulations.

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YOUR HEARING DIARY
To help you make this new change a positive experience, we recommend
you keep a list of all the ups and downs of the transition to your new
hearing device. Take note of the moments that are working the most,
those that aren’t and anything else you think would help when discussing
with your doctor.
Good luck, you’re about to hear a world of difference.

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