Widex AK-M User manual

User’s instructions
m-series (Micro)
AK-m
Behind-the-ear

2 3
The hearing aid, ear-set and accessories shown in these
instructions may not look the same as the ones you
have. We furthermore reserve the right to make any
changes considered necessary.
Hearing aids and their accessories should
not be disposed of with normal household
waste. Please consult your national Widex
distributor for advice on how to dispose of
your hearing aid.

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Contents
Yournewhearingaid ..................................6
Ear-setsolutions....................................... 7
Thehearingaid........................................8
Thebattery............................................ 9
Insertingthebattery...............................10
Changingthebattery..............................12
Turning the hearing aid on and off . . . . . . . . . . . . . . . . . . . . 14
Possiblesettings......................................15
Automatic adjustment of loudness. . . . . . . . . . . . . . . . . . . . 16
Listeningprograms...................................17
Switching between the available
listeningprograms ................................19
Hearingaidwithanearmold ..........................21
Placementin/ontheear..............................22
Removal .............................................24
Cleaning.............................................25
Thehearingaid....................................26
Themicrophoneopenings.........................26
Theearmold ......................................27
Incaseofmalfunction................................29
Hearing aid with an Instant ear-tip . . . . . . . . . . . . . . . . . . . . 31
Right/leftidentification...............................32
Placementon/intheear..............................33
Removal .............................................34
Cleaning.............................................35
Thehearingaid....................................36
Themicrophoneopenings.........................36
Theear-set........................................37
Changingtheear-set.................................39
Individualizing the ear-set and ear-tip: . . . . . . . . . . . . . . . . 41
Theanchor...........................................42
Incaseofmalfunction................................45
Hearing aid with a Custom ear-tip . . . . . . . . . . . . . . . . . . . . . 48
Right/leftidentification...............................49
Placementin/ontheear..............................50
Removal .............................................51
Cleaning.............................................52
Thehearingaid....................................53
Themicrophoneopenings.........................53
Theear-set........................................54
If the tubing needs to be changed . . . . . . . . . . . . . . . . . . . . 55
Incaseofmalfunction................................56
Caringforyourhearingaid............................58
Goodadvice..........................................62

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General
Your new hearing aid
Thank you for choosing a Widex hearing aid. This is a
hearing aid that allows you to be part of the process of
tailoring the sound to your individual hearing loss and
lifestyle requirements.
We hope you will be pleased with your new Widex
hearing aid.
All illustrations in this booklet
show a right-ear hearing aid.
Unless otherwise stated, the
same principles apply to the left
ear.
Ear-set solutions
Several ear-set solutions are available for your hearing
aid. Below, your hearing care professional can check off
the type of ear-set tip chosen for you.
Unless otherwise indicated, the information provided
in this booklet applies to all three types of ear-set solu-
tion. In addition to the general instructions, please be
sure to read the sections that apply to your specific ear-
set solution.
EarmoldInstant ear-tipCustom ear-tip

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General
The hearing aid
The illustration below shows the hearing aid without
any of its other parts (for example tubing and tip).
1. Microphone openings, where the sound enters the
hearing aid.
2. Program button is available on some models. It
allows you to choose between different listening
programs. If you have a remote control for your
hearing aid, the hearing aid does not include a
program button.
3. On/off function, which is integrated into the
battery drawer (see page 14).
4. Nail grip on the battery drawer for easy opening.
1.
2.
3.
4.
1.
The battery
The recommended battery type for your hearing aid is:
Zinc Air battery type 10
To obtain replacement batteries, please consult your
hearing care professional. It is important to take note
of the expiration date and the recommendations re-
garding disposal of used batteries on the battery pack.
To ensure proper battery function, do not use batteries
past the expiration date. The battery life will depend
on a number of factors, such as the setting of your
hearing aid, how many hours you use it daily and the
listening environments in which you use it.

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General
Inserting the battery
Before inserting a new battery in your
hearing aid, remember to remove the
adhesive tab. Once the tab has been
removed, the battery will start func-
tioning after a few seconds. Do not
use batteries on which there is a sticky residue from the
tab or other unwanted substance.
Use the nail grip to gently swing the
battery drawer outwards. Do not
press the battery drawer beyond the
open position.
Place the battery in the drawer so that the small plus (+)
sign on the battery is facing in the direction indicated
by the small plus (+) sign printed on the round battery
holder. You can use the provided battery magnet to
steer the battery into place. If the battery drawer does
not close easily, the battery is incorrectly inserted.
Always place the battery in the actual battery
drawer as illustrated and not in the open space
inside the hearing aid.

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General
Changing the battery
If you hear four beep-tones from your hearing aid, it is
an indication that the battery is nearly exhausted. Once
the battery is totally exhausted, the hearing aid will be
completely silent. Exactly how long the hearing aid will
function after the beep-tones varies from one case to
another. We recommend that you always have a spare
battery with you.
For adjustment of the beep-tone level or disabling of
the function, please consult your hearing care profes-
sional.
Never leave an exhausted battery in the hearing aid.
Exhausted batteries may leak, which could damage the
hearing aid. When changing batteries, it is a good idea
to hold the hearing aid over a table or a carpet, in case
you drop the hearing aid or battery.
Your hearing aid may be provided
with a battery drawer without a nail
grip, which means that you need a
tool to open the battery drawer.
This type of drawer can be a good
choice if the hearing aid is worn by
a child. A special tool for opening
the drawer will be included with
this drawer (see the illustration).
Open the battery drawer as il-
lustrated.

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General
Turning the hearing aid on and off
The battery drawer of your hearing
aid also functions as the on/off switch.
The hearing aid is turned on when a
battery is inserted correctly and the
battery drawer is completely closed.
The hearing aid is turned off when
the battery drawer is open.
Please remember to switch the hear-
ing aid off when it is not in use. Re-
move the battery if the hearing aid
will not be used for several days.
Possible settings
Your hearing aid can be set to start up in two different
ways: In the standard start-up setting your hearing aid
may whistle slightly while you place it on the ear. An al-
ternative is a setting where the hearing aid actively
suppresses whistling while it is being placed on the ear.
Together with your hearing care professional you can
choose the start-up setting that suits your needs best.

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General
Automatic adjustment of loudness
The hearing aid adjusts loudness automatically in ac-
cordance with your sound environment. You do not
have to think about adjusting the volume – it happens
quite automatically.
Important: If the volume in your hearing aid is too loud
or too weak, or if the reproduced sounds are distorted,
or you would like any further information, consult your
hearing care professional.
Listening programs
Your hearing aid may be provided with several listen-
ing programs optimized for different listening situa-
tions. Your hearing care professional can help you se-
lect the programs that are of use to you. If your needs
change over time, the combination of listening pro-
grams can be changed. In these user’s instructions, the
hearing care professional should list the listening pro-
grams that are available in your hearing aid (see next
page).

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General
Listening
programs
Description Chosen
program
position:
Master Standard program
Acclimati-
zation
Acclimatization program
Music Music program
TV TV program
Comfort Attenuates background
noise
Audibility
Extender
Makes high-frequency
sounds audible
Switching between the available listening programs
If the hearing aid is provided with a program button,
you can switch between the programs by pressing this
button at the bottom of the hearing aid.
Each time you switch to another program, you will hear
beep-tones. The beeps tell you which program you
have chosen:
Program 1: One brief beep
Program 2: Two brief beeps
Program 3: Three brief beeps
(depending on hearing aid model)
Some hearing aid models may be pro-
vided with a remote control. If your
hearing aid has a remote control, please
refer to the user’s instructions for the re-
mote control.

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General
The number of different beeps depends on how many
programs you - together with your hearing care profes-
sional - have chosen to have in your hearing aid. The se-
lected listening programs are numbered 1-3.
If you – in consultation with your hearing care profes-
sional – decide on other combinations of programs lat-
er, these can be written on the blank forms found at
the back of these instructions.
Hearing aid with an earmold
An ear-set consists of three parts:
1. Earhook
2. Tubing
3. Earmold
3a. Sound bore
3b. Vent
1.
2.
3.
3a.
3b.

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Earmold
Placement in/on the ear
First insert the earmold in the ear canal while holding
the lower part of the tubing. It may help to pull the out-
er ear backwards and upwards with the opposite
hand.
Right ear seen from be-
hind.
Right ear seen from the side. The
arrows show where to hold the ear-
mold and pull the ear.
Once the earmold has been inserted, place the hearing
aid itself behind the ear, so that the hook rests comfort-
ably on the ear, close to your head.

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Earmold
Removal
First remove the hearing aid itself from its position be-
hind the ear. Carefully pull the earmold out of the ear
canal, while holding the lower part of the tubing. If it is
difficult, it may help to try to move the earmold care-
fully from side to side while pulling it out. It may also
help to pull the outer ear backwards and upwards with
the opposite hand.
The arrow shows where to
hold the tubing.
Cleaning
The following cleaning accessories are available for
your hearing aid:
1. Wax removing tool
2. Soft cloth
Contact your hearing care professional if you need ad-
ditional supplies of cleaning accessories.
1. 2.

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Earmold
The hearing aid
Never clean your hearing aid with
water or cleaning solutions. In-
stead, clean your hearing aid with
the soft cloth (no. 2) after use.
The microphone openings
Use the wax removing tool (no.1)
to clean the microphone open-
ings. Pass the wax removing tool
straight through the openings. If
you feel resistance, withdraw the
tool and try again. Use only the
recommended wax removing
tool.
When the hearing aid is not in use, it is a good idea to
leave the battery drawer open, so as to ventilate the
hearing aid and allow it to dry.
The earmold
Make sure that the earmold is
clean and free of earwax and
moisture. If it is plugged, clear
the openings with the wax re-
moving tool.
Disconnect the earmold and
tubing from the hearing aid at
least once a week and wash
thoroughly in lukewarm water.
Allow the earmold and tubing
to dry overnight. Never use al-
cohol or other cleaning solu-
tions to clean your earmold.

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Earmold
If there is still moisture in
the earmold and/or tub-
ing, use a blower or the
like, as illustrated, to blow
it dry prior to re-connect-
ing to your hearing aid for
use.
Please note:
To replace the tubing if it becomes slack, stiff, yellow
or cracked, consult your hearing care professional.
If the earmold no longer fits your ear, contact your
hearing care professional. The earmold may need to
be changed or adjusted.
•
•
In case of malfunction
If the hearing aid is dead, it could be because:
The hearing aid is not turned on. Make sure that the
battery drawer is closed.
The battery is dead or does not work. Insert a new bat-
tery. Make sure the battery is placed correctly.
The sound bore of the earmold is blocked. Clean the
blocked sound bore.
If the hearing aid volume is not powerful enough, it
could be because:
The battery is nearly exhausted. Insert a new battery.
The sound bore of the earmold is blocked. Clean the
blocked sound bore.
Your ear is blocked by earwax. Contact your ENT doc-
tor/physician.
Your hearing may have changed. Contact your hear-
ing care professional.
•
•
•
•
•
•
•

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Earmold
If the hearing aid whistles continuously, it could be
because:
Your ear is blocked by earwax. Contact your ENT doc-
tor/physician.
The tubing is broken or is yellow and stiff. Contact your
hearing care professional.
The tubing often comes off the hearing aid hook. Con-
tact your hearing care professional.
The hook is cracked. Contact your hearing care profes-
sional.
The earmold is not correctly placed in your ear canal.
Take the earmold out and reinsert it.
The earmold fit is too loose. Contact your hearing care
professional.
•
•
•
•
•
•
Hearing aid with an Instant ear-tip
An ear-set consists of three parts:
1. Hook with tubing
2. Anchor
3. Instant ear-tip

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Instant ear-tip
Right/left identification
The ear-set is available in five different lengths for the
right and left ear, respectively. The individual size is
printed on the ear-set. Red print indicates that it is for
the right ear and blue print that it is for the left ear.
Placement on/in the ear
First place the hearing aid behind the ear, so that the
hook and tubing rest comfortably on the ear, close to
your head. Then insert the ear-tip in the ear canal while
holding the lower part of the tubing. Lastly, make sure
that the anchor is positioned correctly. It should rest at
the opening of the ear canal and secure the position of
the ear-tip as well as the entire ear-set. Remember to
check at regular intervals that the hearing aid and the
ear-set are positioned correctly.

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Instant ear-tip
We do not recommend wearing the hearing aid with-
out the anchor for the Instant ear-tip solution. If the
hearing aid is not secured with the anchor, there is a
risk of loosing the hearing aid.
Removal
First remove the hearing aid itself
from its position behind the ear.
Carefully pull the ear-tip out of the
ear canal, while holding the lower
part of the tubing.
Cleaning
The following cleaning accessories are available for
your hearing aid:
1. Wax removing tool
2. Soft cloth
3. Cleaning thread
Contact your hearing care professional if you need ad-
ditional supplies of cleaning accessories.
1. 2.
3.

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Instant ear-tip
The ear-set
Make sure that the ear-set is clean and free of earwax
and moisture. If the ear-set tubing becomes plugged, it
must be cleaned. Remove the ear-set from the hearing
aid. Remove the ear-tip from the coupling. Then clean
the tubing with the cleaning thread (no. 3). Never use
alcohol or other cleaning solutions to clean the ear-
set.
Holding the hearing aid
securely at the neck as
shown in the diagram, pull
the ear-set off the hearing
aid.
Pull off the ear-tip
The hearing aid
Never clean your hearing aid with
water or cleaning solutions. In-
stead, clean your hearing aid with
the soft cloth (no. 2) after use.
The microphone openings
Use the wax removing tool (no.1)
to clean the microphone open-
ings. Pass the wax removing tool
straight through the openings. If
you feel resistance, withdraw the
tool and try again. Use only the
recommended wax removing
tool.
When the hearing aid is not in use, it is a good idea to
leave the battery drawer open, so as to ventilate the
hearing aid and allow it to dry.

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Instant ear-tip
Pass the cleaning thread
through the tubing until
the end of the thread
comes out at the other
end.
Clean the ear-tip under run-
ning water.
If necessary, the ear-tip can be washed in lukewarm
water. Remove the ear-tip from the ear-set and wash
the ear-tip thoroughly. Allow it to dry overnight.
Changing the ear-set
The life of an ear-set is individual and depends on a
number of factors, such as how much the hearing aid is
used and the type of earwax produced in the ear. Con-
sult your hearing care professional regarding a sched-
ule of replacement/maintenance.
When replacing either the
earset and/or ear-tip, it is
very important to ensure
that each are firmly se-
cured.