Unitron Quantum2 HP User manual

Quantum2HP
behind-the-ear (BTE)
hearing aid guide

Thank you
Thank you for choosing Unitron hearing aids.
At Unitron, we care deeply about people with
hearing loss. We work closely with hearing
healthcare professionals to make advanced,
purpose-driven solutions available to everyone.
Because hearing matters.
Your hearing aids
Hearing healthcare professional: _______________
___________________________________________
Telephone: _________________________________
Model: ____________________________________
Serial number: ______________________________
Replacement batteries: Size 13
Warranty: __________________________________
Program 1 is for: ____________________________
Program 2 is for: ____________________________
Program 3 is for: ____________________________
Program 4 is for: ____________________________
Date of purchase: ___________________________

Quick reference
Changing batteries Low battery warning
2 beeps every
30 minutes
13
On/O
Plus
(+) signs
Lever
volume control; up=louder, down=soer
SmartFocus™ (comfort-clarity control);
up=clarity, down=comfort
Push button
switching programs
volume control;
right aid=louder, le aid=soer
SmartFocus  (comfort-clarity control);
right aid=clarity, le aid=comfort
Table of contents
Your hearing aids at a glance ..................................................... 2
Warnings .................................................................................... 4
Putting your hearing aids on your ears....................................... 8
Turning your hearing aids on and o ....................................... 10
Battery information................................................................... 11
Tips for wearing hearing aids for the rst time..........................15
Tinnitus masker ........................................................................17
Operating instructions............................................................. 20
Using the telephone................................................................. 29
Protecting your hearing aids .................................................... 32
Cleaning your hearing aids....................................................... 33
Signature features of your hearingaids ................................... 37
Assistive listening devices....................................................... 39
Troubleshooting guide ..............................................................41
Warning to hearing aid dispensers (tocomplywith the U.S.
Food and Drug Administration (FDA) regulations) .................. 46
Information and explanation of symbols................................. 49
Compliance information............................................................51
Patient feedback...................................................................... 53
Additional notes....................................................................... 54
On O Open

2 3
Your hearing aids at a glance
1 Earhook - your custom made earmold attaches to
your hearing aids using the earhook
2 Microphone - sound enters your hearing aids
through the microphones. Microphone shield -
protects microphones from dirt & debris
3 Push button - switches between listening programs
or changes the volume level or SmartFocus ,
depending on your customized tting
4 Lever - controls either the volume or SmartFocus ,
depending on your customized tting
5 Battery door (on & o) - close the door to turn on
your hearing aids, partly open the door to turn o
your hearing aids. Opening the door all the way
gives you access to change the battery
6 Tubing - part of the earmold that attaches it to
theearhook
7 Earmold - allows the sound to pass from the
hearing aids to the ear and holds the hearing aids
in place
8 Slim tube - sound travels down the slim tube to
theear canal
2
3
2
4
5
1
6
7
2
3
2
4
5
8
9
10
9 Dome - holds the slim tube in place in your ear
canal
10 Retention piece - helps prevent the dome and
slim tube from moving out of the ear canal

4 5
Warnings
Hearing aids should only be used as directed
by your physician or hearing healthcare
professional.
Hearing aids will not restore normal
hearing and will not prevent or improve a
hearing impairment resulting from organic
conditions.
Do not use your hearing aids in explosion
hazard areas.
Allergic reactions to hearing aids are unlikely.
However, if you experience itching, redness,
soreness, inflammation or a burning
sensation in or around your ears, inform your
hearing healthcare professional and contact
your physician.
In the unlikely case that any parts remain in
the ear canal aer the removal of the hearing
aid, contact a physician immediately.
Remove your hearing aids for CT and
MRI scans or for other electromagnetic
procedures.
Special care should be exercised in wearing
hearing aids when maximum sound
pressure levels exceed 132 decibels. There
may be a risk of impairing your remaining
hearing. Speak with your hearing healthcare
professional to ensure the maximum output
of your hearing aids is suitable for your
particular hearing loss.
Magnet warnings
Be sure the magnet is securely axed to the
telephone.
Keep loose magnets out of reach of children
and pets.
If the magnet falls into your ear, contact your
hearing healthcare professional.
If the magnet is swallowed, contact your
physician immediately.
The magnet may aect some medical
devices or electronic systems. Always keep
the magnet (or the telephone equipped with
the magnet) at least 30 cm (12”) away from
pacemakers, credit cards, floppy disks or
other magnetically sensitive devices.

6 7
Too high distortion during dialing or
phoning may mean that the phone handset
is stressed by the magnet. To avoid any
damage, please move the magnet to
another place on the telephone receiver.
Battery warnings
Never leave hearing aids or batteries where
small children and pets can reach them.
Never put hearing aids or batteries in
your mouth. If a hearing aid or battery is
swallowed, call a physician immediately.
Precautions
The use of hearing aids is only part of
hearing rehabilitation; auditory training and
lip reading instruction may be required as
well.
In most cases, infrequent use of hearing
aids does not provide full benet. Once you
have become accustomed to your hearing
aids, wear your hearing aids everyday all day.
Your hearing aids use the most modern
components to provide the best possible
sound quality in every listening situation.
However, communication devices such as
digital cell phones can create interference
(a buzzing sound) in hearing aids. If you
experience interference from a cell phone
being used close by, you can minimize this
interference in a number of ways. Switch
your hearing aids to another program, turn
your head in a dierent direction or locate
the cell phone and move away from it.
Note to hearing healthcare professional
Domes should never be tted on patients
with perforated eardrums, exposed middle
ear cavities, or surgically altered ear
canals. In the case of such a condition, we
recommend to use a customized ear mold.
Labeling
The serial number and year of manufacture are
located inside the battery door.

8 9
3. Place the hearing aid over the top of your ear.
Hearing aids with slim tubes
1. Place the hearing aid over
the top of your ear. The
slim tube should lie flush
against your head and not
stick out.
2. Hold the slim tube where it
attaches to the dome and
gently push the dome into
your ear canal.
3. Place the retention piece
in your ear so it rests at the
bottom of the opening of
your ear canal.
Putting your hearing aids on your ears
Your hearing aids may be color-coded with a
small dot on the battery door: red = right ear;
blue = le ear.
Hearing aids with earmolds
1. Hold the earmold between
your thumb and index
nger. The opening should
be pointing in towards
your ear canal with
the hearing aid resting
upwards above your ear.
2. Carefully insert the
earmold in your ear.
You may need to twist
it slightly to the back.
The earmold should t
into your ear snugly and
comfortably. Gently pull
down and back on your
earlobe to help you insert
the earmold into your ear
canal more easily.
1.
1.
2.
3.
3.
2.

10 11
Battery information
To replace the battery, fully open the battery
door for access to the battery compartment.
Low battery warning
Two long beeps indicate the hearing aid battery
is low. Aer the low battery warning, sounds
may not be as clear. This is normal and can be
xed by changing the batteries in the hearing
aids.
If you are not able to hear the low battery
warning, your hearing healthcare professional
can change its pitch or loudness. If you prefer, it
can be turned o entirely.
Your hearing aids are designed to generate a
low battery warning every 30 minutes until you
change the batteries, but depending on the
condition of the batteries, they may die before
another low battery warning occurs. Therefore,
it is recommended that the batteries are
replaced as soon as possible once you hear the
low battery warning.
Turning your hearing aids on and o
Your hearing aids have a three-position battery
door that acts as an on/o switch and that
allows access to the battery compartment.
1. On: Close the battery door
fully.
Note: It may take 5 seconds
before the hearing aid turns
on. Your hearing healthcare
provider can increase the start
up delay if required.
2. O: Partially open the
battery door.
3. Open: Fully open the battery
door to access and change
the battery.
Note: When turning your
hearing aid on and o while it
is on the ear, grasp the top and
bottom of the hearing aid with
your index nger and thumb.
Use the index nger of your
opposite hand to open and
close the battery door.
2.
3.
1.

12 13
Replacing the battery in hearing aids with a
tamper-resistant battery door
Some hearing aids have a tamper-
resistant battery door for safety
reasons. To replace the battery,
open the battery compartment
and push the locking piece back
inside the hearing aid using the
tip of a pen.
Remove the old battery. Insert a
new one with the plus (+) sign on
the battery facing the same way
as the plus (+) sign on the side of
the battery door. The new battery
will be secured when you close
the battery door.
Replacing the battery
1. Gently swing out the battery
door with your ngernail.
2. Grasp the battery with your
thumb and index nger and
remove.
3. Insert the new battery into the
battery compartment with the
plus (+) sign on the battery
facing the same way as the
plus (+) sign on the side of the
battery door. This will ensure
that the battery door closes
properly.
Note: If the battery is inserted
incorrectly, the hearing aid will
not turn on.
4. Close the battery door.
2.
3.
1.
4.
2.
3.
1.

14 15
Caring for batteries
Always discard batteries in a safe and
environmentally friendly way.
To prolong battery life, remember to turn your
hearing aids o when not in use, especially
when asleep.
Remove the batteries and keep the battery door
open while hearing aids are not being worn,
especially when asleep. This will allow internal
moisture to evaporate.
Tips for wearing hearing aids for the
rst time
• Start in a quiet room at home rst to get
used to the new sound quality. Sounds like
the ticking of a clock, the humming of the
computer, the beep of the microwave or the
rustling of clothes or paper may seem loud
to you at rst, because you have not been
hearing them properly for a long time.
• Read aloud to yourself and learn to adjust
the volume of your own voice when you are
wearing the hearing aids.
• Talk to dierent people and learn how to
distinguish between dierent sound patterns
again.
• It will take some time before you are
completely used to your hearing aids and can
fully enjoy the benets.
• Wear your hearing aids for as many hours a
day as you can, and for a little longer each
day.

16 17
• Make notes at the back of this booklet,
write down dicult situations and describe
what any unpleasant noises were like. This
information will help your hearing healthcare
professional to ne-tune the hearing aids
better for your needs.
• Involve your family and friends in this
familiarization period. For example,
ask someone to set the television to a
comfortable volume.
• When you are beginning to get used to
wearing the hearing aids, wear them in more
dicult listening environments such as the
oce, at parties or in restaurants. This can
be dicult even for people who can hear
normally. Give yourself time to regain your
ability to hear in these dicult situations.
• Make your hearing aids part of your everyday
life and be patient with yourself while you are
learning to hear sounds correctly.
Tinnitus masker
Unitron’s tinnitus masker is a broadband sound
generator available on the Unitron Era™hearing
aid platform. It provides a means of sound
enrichment therapy that can be used as part of
a personalized tinnitus management program
to provide temporary relief from tinnitus.
The underlying principle of sound enrichment
is to provide supplementary noise stimulation
which can help defocus your attention from
your tinnitus and avoid negative reactions.
Sound enrichment, coupled with instructional
counseling, is an established approach to
managing tinnitus.
Tinnitus masker warnings
Air conduction hearing aids with Unitron’s
tinnitus masker are to be tted by a hearing
healthcare professional familiar with the
diagnosis and management of tinnitus.

18 19
Should you develop any side eects while
using Unitron’s tinnitus masker, you should
discontinue use of the device and seek a
medical evaluation. Side eects include
headaches, nausea, dizziness, heart
palpitations or decrease in auditory function
(such as decreased tolerance to loudness,
speech not as clear or worsening of tinnitus).
The volume of Unitron’s tinnitus masker
can be set to a level which could lead to
permanent hearing damage when used
for a prolonged period of time. Should the
tinnitus masker be set to such a level in
your hearing aid, your hearing healthcare
professional will advise you of the maximum
amount of time per day you should use the
tinnitus masker. The tinnitus masker should
never be used at uncomfortable levels.
Important information
Unitron’s tinnitus masker generates sounds
that are used as part of your personalized
tinnitus management program to provide
temporary relief from tinnitus. It should
always be used as prescribed by a hearing
healthcare professional who is familiar with
the diagnosis and treatment of tinnitus.
Good health practice requires that a person
reporting tinnitus have a medical evaluation
by a licensed ear physician before using
a sound generator. The purpose of such
an evaluation is to ensure that medically
treatable conditions, which may be causing
tinnitus, are identied and treated prior to
using a sound generator.
Unitron’s tinnitus masker is intended for
adults 18 years of age or older who have
both hearing loss and tinnitus.

20 21
Operating instructions
Your hearing aids come with two controls that
allow you to further adjust them – a lever and a
push button.
Lever
The lever on your hearing aids can be
set up as either a volume control or a
SmartFocus 2 control.
Volume control
If the lever has been congured as a volume
control:
• Press up to increase volume.
• Press down to decrease volume.
As you change the volume level, your hearing
aids will beep.
Volume setting Beeps
Suggested volume level 1 beep
Turning volume up short beep
Turning volume down short beep
Maximum volume level 2 beeps
Minimum volume level 2 beeps
SmartFocus 2(comfort-clarity control)
If the lever has been congured as a
SmartFocus2control:
• Press up to increase clarity of speech.
• Press down to decrease overall noise or
improve listening comfort.
Each step will change the hearing aid
performance. Sometimes multiple steps are
required to achieve the desired listening results.
Aer each press wait for about 4-5 seconds
to allow the hearing aid to adjust to the new
setting.
As you change the SmartFocus 2 level, your
hearing aids will beep.

22 23
For more information or details, please see
page 36.
SmartFocus  setting Beeps
Ideal comfort and clarity level 1 beep
Increase sound clarity level short beep
Increase listening comfort short beep
Maximum sound clarity level 2 beeps
Maximum listening comfort level 2 beeps
Tamper-resistant cover
Some hearing aids are tted with
tamper-resistant covers instead of
levers to prevent someone from
accidentally adjusting the hearing aids.
The cover can still be used to make
adjustments but it requires using a
ngernail or a small tool to push up or
down.
Push button
Your hearing aids are equipped with
a push button which can be set for
switching between programs, to adjust
your volume or adjust SmartFocus .
Program control
If the push button has been congured as a
program control, each time you push the button,
you will move to a new hearing aid program.
Your hearing aids beep to indicate which
program you are in.
Program 1
(e.g. Automatic Program)
1 beep
Program 2 (e.g. speech in noise) 2 beeps
Program 3 (e.g. easy-t/telephone) 3 beeps
Program 4 (e.g. music) 4 beeps
Easy-t/telephone (see pg 28) short melody
Easy-DAI (see pg 39) short melody
DuoLink (if enabled)
(see pg 26)
Opposite ear beeps
the same as side
being adjusted
Please see the front of this booklet for a listing
of your personalized programs.

24 25
Volume control
If your push button has been congured as a
volume control:
• Push the button on your right hearing aid to
increase the volume in both hearing aids.
• Push the button on your le hearing aid to
decrease the volume in both hearing aids.
Volume setting Beeps
Suggested volume level 1 beep
Turning volume up short beep
Turning volume down short beep
Maximum volume level 2 beeps
Minimum volume level 2 beeps
SmartFocus 2(comfort-clarity control)
If the push button has been congured as a
SmartFocus2control:
• Push the button on your right hearing aid to
increase clarity of speech.
• Push the button on your le hearing aid to
decrease overall noise or improve listening
comfort.
Each step will change the hearing aid
performance. Sometimes multiple steps are
required to achieve the desired listening results.
Aer each press wait for about 4-5 seconds
to allow the hearing aid to adjust to the new
setting.
As you change the SmartFocus2level, your
hearing aids will beep.
For more information or details, please see
page 36.

26 27
SmartFocus 2setting Beeps
Ideal comfort and clarity level 1 beep
Increase sound clarity level short beep
Increase listening comfort short beep
Maximum sound clarity level 2 beeps
Maximum listening comfort level 2 beeps
Tinnitus masker
If your hearing healthcare professional has
congured both a tinnitus masker program and
a volume control, you can adjust the tinnitus
masker level while you are in the tinnitus
masker program. To adjust the noise level:
• Press + to increase
• Press – to decrease
As you change the level, your hearing aids will
beep.
For more information or details, please see
page 17.
DuoLink
If DuoLink is enabled, then changing the
volume, program or SmartFocus 2setting on
one hearing aid, will automatically make the
change to both hearing aids at the same time.
DuoLink works for both the push button and
the lever.
For example, if your push button is congured
as a program control and DuoLink is enabled,
when you push the button on your right hearing
aid, the program will change on both hearing
aids.

28 29
Learning
Over time, the hearing aid will record your
preferred settings and change the start up
position on your volume or SmartFocus 2
within the range that the hearing healthcare
professional has given you access to, if they
have enabled this feature. For example, if the
hearing healthcare professional has given
your volume control 5 steps down and 5 steps
up, and you use it always at 3 steps down, the
hearing aid will learn this over time and place
your start up position at 3 steps down.
The learning feature does not apply to tinnitus
masker settings.
Remote control
Your hearing aids may also come with an
optional remote control which allows you to
switch between dierent listening programs,
and change your volume or SmartFocus 2
settings.
Using the telephone
As telephones do not all work the same, you
may experience dierent results from dierent
phones. You can use many phones by simply
holding the receiver to your ear, without the
need to change to a dedicated telephone
program on your hearing aid. You may need to
move the handset slightly up or back to nd the
position that sounds best to you.
Depending on the phone type you use, your
hearing healthcare professional might have
selected a dedicated phone program on your
hearing aids. Your hearing aids may have an
automatic telephone program (easy-t feature),
which automatically switches to a dedicated
telephone program when a telephone receiver
is brought close to one of your hearing aids. You
will hear a short melody to indicate you are in
the telephone (easy-t) program.
When the receiver is moved away from the
hearing aid, it will automatically return to the
previous listening program. If the hearing aid
does not switch to the telephone program

30 31
automatically when the telephone receiver is
held to the ear, the magnet for easy-t hearing
aids should be attached to the telephone
receiver. The magnet is designed to strengthen
the magnetic eld at the ear piece of hearing
aid compatible telephones.
To ax the optional magnet:
1. Clean the telephone receiver.
Hold the magnet near
the “listening end” of your
telephone receiver and release
it. The magnet will flip to the
appropriate side and seek
the optimal position on the
telephone receiver.
2. Place the double-sided tape
in this optimal position on the
telephone receiver.
3. Attach the magnet to the tape.
Your hearing healthcare professional may also
have set up a phone program that you can
access through the push button on your hearing
aids, or through your optional remote control.
If your hearing aids are congured to work with
the wireless uDirect™ neck worn accessory,
you might benet from a Bluetooth®hands
free option. Refer to the uDirect  user guide for
more information.
The Binaural Phone feature enables you to hold
a phone to one ear and hear the sound clearly
in both ears. No accessories are required.
® Bluetooth is a registered trademark of Bluetooth SIG Inc.
1.
2.
3.

32 33
Protecting your hearing aids
• Open the battery door when not in use.
• Always remove your hearing aids when
using hair care products. The hearing aids
can become clogged and cease to function
properly.
• Do not wear your hearing aids in the bath or
shower or immerse them in water.
• If your hearing aids do become wet, do not
attempt to dry them in an oven or microwave.
Do not adjust any controls. Open the battery
doors immediately, and allow your hearing
aids to dry naturally for 24 hours.
• Protect your hearing aids from excessive heat
(hair dryer, vehicle glove box or dashboard).
• Regular use of a dehumidier, such as a
Dri-Aid kit, can help prevent corrosion and
prolong the life of your hearing aids.
• Do not drop your hearing aids or knock them
against hard surfaces.
Cleaning your hearing aids
Use a so cloth to clean your hearing aid at the
end of each day, and place it in its case with
the battery door open to allow moisture to
evaporate.
Ear wax is natural and common. Ensuring your
hearing aids are free of ear wax is an important
step in your daily cleaning and maintenance
routine.
Never use alcohol to clean your hearing aids,
earmolds or domes.
Do not use sharp tools to dislodge ear wax.
Sticking household items into your hearing aids
or earmolds can seriously damage them.
Cleaning your earmolds
Clean the earmold and the outside
of the earhook with a damp cloth at
the end of each day.
Do not use alcohol to clean your earmolds.
If the earmolds become plugged, clear the
opening with a wax loop or pipe cleaner.

34 35
If your physician prescribes eardrops, clean
any moisture that may get into the earmolds or
tubing to prevent plugging.
If the earmolds require further cleaning:
1. Disconnect the plastic tube from the hook of
the hearing aid, by holding the hearing aid in
one hand and gently pulling the tubing away
from the earhook.
2. Wash only the earmolds and tubing in warm
water with a mild soap.
3. Rinse them with cool water and dry
overnight.
4. Make sure the earmold tubes are completely
dry. Reconnect them to the earhook on your
hearing aid by sliding the tubing back on
to the earhook. Use of a hearing aid blower
can assist with removing moisture/debris
from the tube. See your hearing healthcare
professional for more information.
Cleaning your slim tubes and domes
You should have the slim tubes
and domes replaced by your
hearing healthcare professional
approximately every three to six
months or when they become
sti, brittle, or discolored.
Clean the outside of the domes at the end of
each day with a damp cloth.
You should also clean the slim tubes
periodically, with the cleaning pin provided,
when you begin to notice debris in and around
the tubes.
1. Hold the slim tube in one hand and the
hearing aid in the other hand.
2. Gently turn the hearing aid until it detaches
from the slim tube.
3. Use a damp cloth to clean the outside of the
slim tube and dome.
4. Remove the dome from the slim tube by
pulling gently, before cleaning the slim tube.