Logitech G G403 Wireless Instruction Manual

Frequently Asked Questions
+Finding the correct .exe file for a gaming-mouse profile
If you're having trouble with profile detection, you may not have the profile associated with the
correct or active game .exe file.
To find the active .exe for a game, you can either:
Associate automatically using a G-Series keyboard with an LCD screen (see
360023243694).
OR
Find the .exe through Windows Task Manager (see 360023243694).
NOTE: You only need to do one of the above if the profile is not associated correctly. If you can
point to the correct .exe when creating a profile, you don't need to do either one.
+Troubleshooting gaming mouse profile detection using Logitech Gaming Software
You can configure your gaming mouse separately for each game or application on your computer
(see 360023406553 for instructions). When a game is launched, the profile associated with it
should activate. Sometimes, the profile doesn't activate properly, which can prevent game-
specific settings from being applied.
When a game profile isn't activating properly:
Try using a Persistent Profile (see answer 360023406553 for instructions).
NOTE: Using a persistent profile will help you determine if the Logitech Gaming
Software is working properly.
Make sure the correct .exe file is selected for the game (see answer 360023406553 for
help).
Check that both the single player and multiplayer .exe files have profiles (see
answer 360023406553 for help).
+Troubleshooting mouse button assignments and macros using Logitech Gaming
Software
When your button assignments and macros aren't working the way you configured them, the
problem usually has to do with the active profile.
Here are some ways to try and resolve this issue:
Lock the profile while the game is running (see answer 360023406013 for instructions).

Try using a Persistent Profile to determine if the software is working properly (see
answer 360023406013 for instructions).
Check that the correct .exe is selected for the game (see answer 360023406013 for help).
Make sure both the single player and multiplayer .exes have profiles (see
answer 360023406013 for help).
+Linking profiles between a G-Series keyboard and gaming mouse using Logitech
Gaming Software
Logitech Gaming Software (LGS) shares the profiles between your G-Series keyboard and your
gaming mouse, so no manual profile linking is needed. Macros and keystrokes you configured
for your G-Series keyboard can be assigned to your gaming mouse, and mouse button presses
you configured for your gaming mouse can be assigned to your G-Series keyboard.
NOTE: Certain mouse-specific buttons, like DPI Shift, can only be used with LGS-compatible
mice. If you assign a G-Key on your keyboard as DPI Shift with a non-LGS mouse, the button
will have no effect. Most other button presses, like Left and Right Click, can be assigned to your
G-Keys.
+Gaming mouse profile stops working in the middle of a game
When a profile stops working in the middle of a game, there are two possible causes. Either the
profile is:
Not associated with the correct .exe file
The profile is detected in the game launcher or menu, but stops working while playing the
game. This happens when the profile isn't associated to the correct .exe file. You can fix
this by assigning the game's .exe file to the profile and not the launcher's .exe file. See
360023405833 for instructions.
OR
Reverted to the Default Profile
Another application running on your computer may come to the foreground, causing the
active profile to revert to the Default Profile. You can fix this by locking the profile
assigned to the game. See 360023405833 for instructions.
+Cursor does not follow gaming mouse movements
If the cursor isn't following the movements of your mouse, try the following:
Make sure your mouse is firmly connected to a USB port on your computer (not to a
USB hub).
Try a different mouse pad.
Check the sensor port (on the bottom of the mouse) for dust or lint.
Avoid using your mouse on:


oGlass or other see-through surfaces
oReflective surfaces, such as mirrors and metal desks
oWood grains and grooved surfaces
oVery high gloss finished surfaces
Try the mouse on a piece of white paper to make sure it isn't a tracking issue on a
particular surface you're using.
If the above steps don't resolve your problem, the erratic movement may be caused by software
(for example, if the cursor speed is set too fast).
+My gaming-mouse profile stopped working after a game update
Each profile is associated with a specific .exe file. Sometimes, when you install a game update or
expansion pack, the location of the correct.exe may change.
If you recently installed a game update and then your game profile stopped working, see
answer 360023405693 for help with finding the current game .exe.
+Gaming mouse and keyboard compatibility with USB hubs and KVM switches
We don't support the use of third-party devices with our mice and keyboards. They can interfere
with communication between a mouse or keyboard and the computer.
Unsupported third-party devices include:
KVM switch boxes
Port replicators
Docking stations
USB hubs
NOTE: The manufacturers of these third-party devices implement keyboard and mouse support
in different ways. There is currently no industry standard.
+Setting different DPIs for gaming-mouse profiles using Logitech Gaming Software
Logitech Gaming Software (LGS) configures DPI and other mouse pointer adjustments to work
on all profiles by default. Using LGS, you can set different DPIs and pointer behavior for each
game profile.
NOTE: This is an advanced setting and each game's profile will have to be individually
configured, but it allows for maximum flexibility and configurability.
To set up different DPI settings for profiles:

1. Open the Logitech Gaming Software:
Start > All Programs > Logitech > Logitech Gaming Software 8.x
NOTE: Make sure Logitech Gaming Software is set to “Automatic Game Detection”.
2. Click Customize Pointer Settings.
The Pointer Settings window will appear.

3. Select the "Enable per profile pointer settings" check box under the Advanced section.
The Profiles area will appear in your window.

You can now set different DPI levels and report rates for each profile. The settings will stay as
long as "Enable per profile pointer settings" is selected. If you:
Clear this check box —the software will revert back to a single DPI setting for all
applications.
Select this check box again —the pointer settings you set up for each profile will be
restored.
+Programming gaming-mouse buttons using Logitech Gaming Software
Logitech Gaming Software enables you to program different button configurations for each
profile on your computer. To learn how to create and assign application-specific profiles, see
article null.
NOTE: If you're new to Logitech Gaming Software or you want to use only one profile with
your mouse, first follow the steps in article null to set up your Default Profile as a Persistent
Profile.
To configure your mouse buttons:
1. Open the Logitech Gaming Software:
Start > All Programs > Logitech > Logitech Gaming Software 8.x
2. Click the Customize buttons icon.

3. Select the profile you want to edit by clicking its icon. The profile will have a blue
highlight bar above it when selected (ex. "Default Profile" below).
NOTE: Logitech Gaming Software will detect some games you've installed and create
profiles for them. You can create profiles for other games yourself (see article null for
help).
4. To edit a button, either:
oDrag and drop an existing command onto it.
NOTE: All commands you've created for that profile will be visible in the
Commands list on the left. When you drag a command over the mouse, the
configurable buttons will highlight. Choose the button you want to program and
drop the command on top of it.
OR
oRight-click on a button and select Edit Command. The Command Editor window
appears:

In this window, you can assign a:
Keystroke —Assign a single key press, or a key press with modifiers.
Multi Key —Assign a "macro'd" series of keystrokes. (NOTE: You can
set up these macros to function both with and without recorded time
delays.)
Text Block —Create a block of text to be typed out when the key is
pressed (either with or without Unicode support).
Mouse Functions —Assign a button on your mouse to use any of the
available mouse button functions.
Media —Set a mouse button to function like a media key you'd typically
find on a keyboard.
Hotkeys —Use a pre-defined keystroke command.

Shortcut —Assign a button to launch a file/folder/drive on your
computer.
Function —Assign a button to act like a Microsoft function button (ex. to
open your web browser).
After you've selected the function to assign to the button, click OK. This will
apply the new function and you'll the command's name next to the button (ex.
mouse function "DPI Cycling" assigned to Button 5 below).
IMPORTANT: At least one button must be configured as "Left Click" and one as
"Right Click" at all times. To reprogram either of these buttons, you'll first have to
assign that function to another button.
To reassign a button back to the standard behavior of the mouse, right-click the button and select
"Use Generic".
To un-assign a button, either right-click and select "Unassign" or drag the command from the
button to the trash icon.
+Purchase a new gaming mouse receiver
If you’ve lost or misplaced the receiver for your gaming mouse:
1. Go to support.logitech.com.

2. Search for your gaming mouse or use the drop-down menus to locate the product's
support page.
3. If there is a spare receiver for your gaming mouse, it’ll be listed under “Spare Parts”.
Select the part and then click Add to cart.
If there isn’t a spare receiver listed for your gaming mouse, please contact Logitech Support.
+Gaming mouse compatibility with Logitech Unifying receivers
The Logitech G403 Wireless, G304, G305, G603, G703, G903 are built on the LIGHTSPEED
architecture and connect to proprietary LIGHTSPEED receivers. They are not compatible and
cannot be paired with the Unifying receiver.
+Pair Logitech G gaming mouse to a LIGHTSPEED receiver

If your gaming mouse becomes unpaired or if you receive a replacement LIGHTSPEED
receiver, follow these instructions to pair your mouse with the receiver:
1. Connect the LIGHTSPEED receiver to a USB port on the computer.
2. Download the Logitech Connection Utility from the Downloads page.
3. Launch the Logitech Connection Utility.
4. Press Next to start the pairing process.
5. Turn the mouse OFF and then ON using the power switch on the bottom of the mouse.

6. Your gaming mouse should now be paired with the receiver. Click Yes and then Next.
7. Click Finish to exit the Logitech Connection Utility.

+Gaming mouse double-clicks when clicked once
If your gaming mouse clicks two or more times when clicked once, try the troubleshooting steps
below:
1. Disable the single-click to open option in Windows:
oWindows 8 or Windows 10
Click on the magnifying glass to bring up the Search menu, type ‘single-
click’, and then select Specify single- or double-click to open.
Select the General tab, and under Click items as follows, make sure
Double-click to open an item (single-click to select) is selected.

2. Windows 7 or Windows Vista:
oClick on Computer.
oOn the menu bar, click Organize then Folder and Search Options.

oUnder the General tab, make sure that the option Double-click to open an item
(single-click to select) is selected.
oClick OK to save and exit.
3. Test the mouse in multiple programs and components such as Control Panel or Windows
Explorer on Windows, and Disk Utility or Finder on Mac OS. If the double-click is
specific to one program, check the application settings or command assignments for the
specific profile in Logitech Gaming Software.
4. Bypass any power hubs or extenders and connect your mouse cable or receiver to a
different USB port on the computer’s motherboard, if possible.
5. Test the mouse on a different computer that is functional.
6. Contact Logitech Support if the double-click issue appears on a different computer. Let
us know what troubleshooting steps have been attempted.
+Inconsistent gaming mouse tracking behavior

If the cursor for your gaming mouse stutters, or skips during general usage, try these
troubleshooting steps:
1. If you have Logitech Gaming Software (LGS) installed:
oLower your DPI sensitivity in the Customize Pointer Settings tab.
oIf your gaming mouse supports surface tuning, tune your mouse to the surface in
use. See Surface Tuning your gaming mouse for more information.
2. If you don't have LGS installed, lower your Pointer Speed in Control Panel > Mouse >
Pointer Options:
3. If your mouse is wireless:
oRecharge the mouse using the included cable or replace the batteries.
oMake sure the mouse and USB receiver are at least 2 meters away from wireless
routers and other 2.4 GHz wireless devices.
oKeep the USB receiver within 20 cm of the mouse.
oTemporarily disconnect any other wireless devices and observe the effect on the
tracking performance.
4. The sensor lens may be dirty. Turn your mouse over and thoroughly clean any dirt or lint
covering the lens.
5. Try using the mouse on a piece of white paper to make sure it isn't a tracking issue on a
particular surface you're using.

If none of these suggestions work, please contact Logitech Support and let us know what
troubleshooting steps you've tried.
+Solved - Issue with USB devices after Windows 10 update KB4074588
Logitech is aware of a Microsoft update (OS Build 16299.248) which is reported to affect USB
support on Windows 10 computers.
Support statement from Microsoft
"After installing the February 13, 2018 security update, KB4074588 (OS Build 16299.248),
some USB devices and onboard devices, such as a built-in laptop camera, keyboard or mouse,
may stop working for some users."
If you are using Microsoft Windows 10, (OS Build 16299.248) and are having USB-related
issues. Microsoft has released a new update KB4090913 (OS Build 16299.251) to resolve this
issue.
We recommend you follow Microsoft Support recommendations and install the latest Microsoft
Windows 10 update: https://support.microsoft.com/en-gb/help/4090913/march5-
2018kb4090913osbuild16299-251.
This update was released by Microsoft on March 5th in order to address the USB connection
issues and should be downloaded and installed automatically using Windows Update.
For instructions on installing the latest Microsoft update, please see below:
If you have a working keyboard/mouse
If you have a non-working keyboard/mouse
If you have a working keyboard/mouse:
1. Download the latest Windows update from Microsoft.
2. If your operating system is 86x-based, click on the second option. If your operating
system is 64x-based, click on the third option.

3. Once you have downloaded the update, double-click on the downloaded file and follow
the on-screen instructions to complete the update installation.
NOTE: If you wish to install the update manually, you can download the 86x and 64x versions of
the update from http://www.catalog.update.microsoft.com/360023357433.aspx?q=KB4090913
If you currently have no working keyboard/mouse:
For more information, see the Microsoft article on how to start and use the Windows 10
Recovery Environment (WinRE):
https://support.microsoft.com/en-us/help/4091240/usb-devices-may-stop-working-after-
installing-the-february-13-2018-upd
Do the following:
1. Restart the system before Windows finishes loading the desktop three times in a row.
Windows should automatically start the Windows 10 Recovery Environment (WinRE).
2. Once in WinRE select Troubleshoot > Advanced Options > Startup Settings.
3. In the bottom right corner of the window, click Restart.

4. Press 5on your keyboard to select Enable Safe Mode with Networking.
5. In Windows Safe Mode, navigate to Windows Settings (Win+I) > Update and
Security > Windows Update and install the latest updates.
+Create and scan for profiles with Logitech Gaming Software
Logitech Gaming Software (LGS) includes support for approximately six hundred games as of
release 8.91. When you run the software for the first time, it should scan and automatically set up
game profiles for you. If you install more games later, you can rescan for supported games and
have profiles imported for them. You use profiles to customize pointer, lighting or G-
key/function key command assignments for every individual game and application. If you prefer,
you can also just use one profile for all your games and applications.
There are two ways to set up profiles for your games or applications:
Scan for new games
Create new profiles
Scan For New Games
Logitech Gaming Software’s game profiles are created using registry entries from either Steam,
uPlay, Battle.net, or Origin. Certain game profiles are associated with multiple publisher’s
registry entries, but the majority are linked to the Steam registry entry, excluding the games that
are available exclusively on Battle.net or Origin. See a complete list of games here.
1. Open Logitech Gaming Software (LGS).
2. Navigate to the Home window for your mouse, keyboard or headset.

3. Select Customize buttons, Customize Function keys or Customize G-keys depending
on the device.
4. In the Profiles pane, click Scan For New Games.
5. Once the profiler has completed its scan, click OK to add the profiles to your list.
NOTE: A profile for the selected game should appear in the Profiles pane.
If you own a game that is not automatically detected by the Scan for New Games feature, you
can make a few minor adjustments to set up the profile. For more information, please see Scan
For New Games does not detect game in Logitech Gaming Software.
Create new profiles
If the Scan For New Games list does not contain the game you want, LGS offers the ability to
create your own profile. Here’s how:
TIP: LGS can store profiles for any program executable (.exe) file. Use this to customize
commands assignments for productivity programs.
1. Open Logitech Gaming Software (LGS).
2. Navigate to the Home window for your mouse, keyboard or headset.
3. Select Customize buttons, Customize Function keys or Customize G-keys depending
on the device.
4. In the Profiles pane, click Create new profile ("+").
The New Profile window appears: