Virgin USB modem User manual

A

USER
GUIDE
USER
GUIDE


B

Virgin Broadband USB Modem•
USB one port extension cable•
USB two port extension cable•
User Guide•




Easy Installation, thanks to the Plug ‘N’ Play software embedded in the modem.
Easy connection, directly to your PC or Mac.•
Visual feedback on the connection status through the modem LED (Status •
Indicator Light) and the easy connection software which includes a signal strength
indication.
Compatible with nearly all modern desktop and laptop computers equipped with •
Microsoft Windows or Apple OS X operating systems.







V2.5 1

Virgin Mobile (Australia) has tried its best to make sure all information, graphics and
other items appearing in this document (“Content”) are correct and up to date at the
time of publication. We do not represent or warrant the accuracy or completeness of
the Content and are not liable for any errors, omissions or defects.
To the extent allowed by law, Virgin Mobile and its ofcers, employees, agents and
contractors exclude all liability for any consequential, indirect or incidental loss or
for any loss of prots, income, business or goodwill, that happens from you using or
relying on the Content, whether or not it’s caused by any negligent act or oversight on
our part.
Certain laws, including the Trade Practices Act 1974, can imply warranties or
conditions, or impose obligations on Virgin Mobile that we exclude, restrict or modify
at all, or that we can only exclude, restrict or modify to a limited extent. If these laws
apply, to the extent to which Virgin Mobile is able to do so, our liability will be limited
to the resupplying of the Content.

Virgin Mobile (Australia) and Virgin Broadband are trademarks of Virgin Mobile
(Australia) Pty Limited. All other trademarks mentioned in this manual are the
property of their respective holders.
and HUAWEI are trademarks of Huawei Technologies Co., Ltd. All other
trademarks mentioned in this manual are the property of their respective holders.

The information in this manual is subject to change without notice. Every effort has
been made in the preparation of this manual to ensure accuracy of the contents, but
all statements, information, and recommendations in this manual do not constitute a
warranty of any kind, expressed or implied.
Copyright © 2008 Virgin Mobile (Australia) Pty Limited
Copyright © 2008 Huawei Technologies Co., Ltd.
All Rights Reserved
No part of this manual may be reproduced or transmitted in any form or by any
means without the prior written consent of Virgin Mobile (Australia) and Huawei
Technologies Co., Ltd.


V2.5 2

3
3
MAC OS X 10.4 AND ABOVE13
WINDOWS XP SERVICE PACK 213
WINDOWS VISTA HOME BASIC
HOME PREMIUM/ULTIMATE
BUSINESS ENTERPRIS14

4

5
5
5
6
6

6
WINDOWS6
MAC OS X6

6
WINDOWS6
MAC OS X6

7
7
MICROSOFT INTERNET EXPLORER7
SAFARI: OS X 10.4 (TIGER)7
SAFARI: OS X 10.5 (LEOPARD)7
MOZILLA FIREFOX 2.X7
8
OUTLOOK EXPRESS8
OUTLOOK XP OR OUTLOOK 20038
Outlook 20079
Windows Mail (Vista)9
Apple Mail OS X 10.4 (Tiger)10
Apple Mail OS X 10.5 (Leopard)10

11
11
11
11
12

13
13
13
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INTERFERENCE13
MEDICAL DEVICES13
INFLAMMABLES AND EXPLOSIVES14
MOTOR VEHICLES AND AIRCRAFT14
CHILD SAFETY14
ENVIRONMENT14
WEEE APPROVAL14
ROHS APPROVAL14
LAWS AND REGULATIONS15
CARE AND MAINTENANCE15
EMERGENCIES15
SPECIFIC ABSORPTION RATE (SAR)15
BODY WORN OPERATION15
REGULATORY INFORMATION16
CE APPROVAL (EUROPEAN UNION)16
FCC STATEMENT16
17


V2.5 3

Virgin Broadband offers an easy to use connection: simply plug it into a compatible
Desktop or Laptop computer (meeting the system requirements below) via its USB
connector. Shortly thereafter, you are ready to go online using the latest HSDPA
wireless network technology (where available).
Your Virgin Broadband USB Modem combines the convenience of high-speed
wireless connectivity with extreme ease of use. There is no need to congure
advanced settings or parameters, just plug the USB Modem in and let the installer
work its magic!
Then you are only one click away from access to the Internet, E-mail, Instant
Messaging, Downloading and more…
Your Virgin Broadband USB Modem is a truly versatile device for easy Internet access.

Free USB Port (Type A). Some computers with low powered USB ports may require •
the supplied two port extension cable.
50 MB of free hard disk space•

Macintosh™ computer with an Intel, PowerPC G3, G4 or G5 processor•
512MB of RAM•

Pentium 4 - 1Ghz processor or equivalent•
128MB of RAM•


1 GHz 32-bit (x86) or 64-bit (x64) processor•
512MB of RAM for Vista Basic and 1GB for Vista Premium editions.•

V2.5 4


Connect the USB extension cable to your Modem. 1.
Insert the USB cable into a spare USB port on your computer. 2.
This double USB cable gives you more power if you have older USB ports.
Otherwise, use the single cable.
Follow the relevant steps below to install the Virgin Broadband Software3.

V2.5 5


After connecting the modem’s USB cable to your computer, the setup software will •
run automatically.
If the software does not run automatically, go to “My Computer”, which should •
be located on your Windows desktop, and browse to the disk drive labelled
“VIRGINBROADBAND”. Double-click on “Autorun.exe”, to start the installation
program
 Choose Install and then click Continue.
 Please read the Software Licence Agreement and leave the installation
directory unchanged. The software will start to install, and a progress screen
will be displayed.
 Once the software and drivers have installed, click Finish.
 Your computer will now use the new software to properly congure your
modem. Please wait until the software tells you it is nished. An information
balloon will pop up from your System Tray area to advise you of this. This
process may take several minutes.
 When the install is nished the Virgin Broadband connection software will start.
 Click Connect. Open your Internet browser (e.g. Internet Explorer). You are
now connected to the Internet and ready to start surng!

 After connecting the USB Modem, the disk on the modem will automatically open.
 Under Install or Run Program, double-click on Virgin Broadband to begin
installation.
 Please read the Software Licence Agreement and leave the installation
directory unchanged. The software will start to install and a progress screen
will be displayed.
 Select the disk drive where you wish to install the Virgin Broadband
connection software and click Continue to proceed.
 Choose Easy Install to proceed with the current install.
 You will be prompted for an administrator password to allow the software
package to be installed. In most cases this will simply be the password you use
to log onto the computer. Click OK to continue.
 When you see the message “The software was successfully installed”, click
Close to nish.
 Your computer will now start the Virgin Broadband Connection software which
is already congured for the Virgin Broadband network.
 Click the Connect button. Open your Internet browser (e.g. Safari). You are
now connected to the Internet and ready to start surng!

V2.5 6

The rst time you connect, you will be taken to a special page to activate your
broadband service.
Enter your rst name, last name and specify your preferred email address with
‘@virginbroadband.com.au’ and new password. This will become the primary email
address that Virgin will send notications to from time to time. Please make a note
of the details.
You will also have 4 additional e-mail addresses available. Simply give us a call on
1300 555 100 to create these additional e-mail addresses.

Indicator - This indicator indicates the status of the Virgin Broadband USB Modem.
Off: The Virgin Broadband USB Modem is powered off.•
Green: Blinking twice - The modem is searching for a network or no network is available.•
Green: Blinking once - The GSM network is normal.•
Dark Blue: Blinking twice - The modem is powered on but the Connection software •
is not running.
Green: Steady - GPRS data service is established.•
Dark Blue: Steady - UMTS data service is established.•
Light Blue: Steady - HSDPA data service is established.•

When you plug in your modem the Virgin Broadband USB Modem software will now
start automatically. To start the software manually, follow the directions below:

 Double click on the Virgin Broadband icon on your desktop.
 When you’re nished, click Disconnect and close the software, or simply
remove the USB Modem

 Start the Virgin Wireless Broadband Connection software located in your
Applications folder.
 Click Connect, and you’re online! If you close the software whilst connected,
you will disconnect from the network.


To close the Virgin Broadband Connection software, click “Close” or the “X” found
in the top right of the application. Alternatively, you can right-click on the Virgin
Broadband Icon displayed in the Task Bar and select Exit.

To close the Virgin Broadband Connection software, click the red circle in the top left
of the application.

V2.5 7


Your Internet (Web) Browser may need some small settings changed. Virgin
Broadband does not require anything specic to be set but, some computers may
already be setup to use old information from an earlier Internet Provider.

 Open Internet Explorer. Ignore any errors that may pop up due to your
Internet Browser being congured for another Internet provider
 Click on the  menu item and then choose 
 In Internet Options, click on the  tab
 Ensure the option to  is selected
 Click on the  button
 Un-tick all the available options and click 
 Click  again to close Internet Options

 Click on the menu item and select 
 Click on 
 Beside  click on 
 Select the Network:  modem and click on 
 Click on  and select  from the list
 Ensure the box  is empty
 Click on  and then close the  window.

 Click on the menu item and select 
 Click on 
 Beside  click on 
 Select  from the list
 Ensure the box  is empty
 Click on  and then close the  window

 From the  menu, select 
 Click the  icon
 In the  tab, click on the  button
 Select the  button
 Click , and  again to nish

V2.5 8

You can access your email via our web mail page at:

Your Username is your full email address including the “@virginbroadband.com.au” part.
Simply enter your Username and your Email Password to send and receive email. You can
access this from any Internet connection on any computer. Alternatively, you may choose
to congure your email to be used by one of the following popular mail programs:

 In Outlook Express, click on the  menu and select .
 Click the  button and select .
 Enter the  you would like to be displayed to others when you
send them an email, then click .
 Enter the  you created when you activated your broadband
service, then click Next.
 On the  screen, enter the following settings and click :
 POP3
 mail.virginbroadband.com.au
 smtp.virginbroadband.com.au
 In the Internet Mail Logon screen section, enter the following settings and
click Next.
 Your full email address
([e-mail])
 The password you created with the email address.
 Ensure Remember Password is ticked
 Leave Require logon using Secure Password Authentication (SPA) un-ticked
and click Next to continue.
 Click Finish to complete your mailbox setup.
You have now completed setting up your mailbox and are ready to start sending and
receiving e-mail.

 In Outlook XP or 2003, click on the  menu and select .
 Select the  a new e-mail account option and click .
 Select  and click .
 Enter your User Information and the following Server Information:
 The name you would like to be displayed to others
when you send them an email.
 Your Virgin Broadband email address.
 mail.virginbroadband.com.au
 smtp.virginbroadband.com.au