Majestic ASH36 User manual

1
WOODBURNING FIREPLACE
Model(s):
• DO NOT store or use gasoline or other am-
mable vapors and liquids in the vicinity of this
or any other appliance.
• DO NOT overre. Overring will void your
warranty.
• Comply with all minimum clearances to com-
bustibles as specied. Failure to comply may
cause house re.
WARNING: If the information in these
instructions is not followed exactly, a re
or explosion may result causing property
damage, personal injury, or death.
Owner’s Manual
Operation and Care
WARNING
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
• DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
replace.
• Alert children and adults to hazards of high temperatures.
High temperatures may ignite clothing or other ammable
materials.
• Keep clothing, furniture, draperies and other ammable
materials away.
INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
ASH36
NOTICE: DO NOT discard this manual!
Contact your dealer with questions on installation, operation, or service.
Fire Risk.
WARNING
For use with solid wood fuel only.
Other fuels may overre and generate poisonous
gases (i.e. carbon monoxide).
Installation and service of this appliance should be performed by
qualified personnel. Hearth & Home Technologies recomends HHT
Factory Trained or NFI certified professionals.
Majestic • Ashland ASH36 OWNERS MANUAL • 4059-910 • Rev E • 05/2020

2
Safety Alert Key:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Indicates practices which may cause damage to the replace or to property.
Table of Contents
1 Welcome
A. Congratulations 3
B. LIMITED LIFETIME WARRANTY 4
2 Product Specic and General Information
A. Appliance Certication 6
B. Vented & Unvented Gas Log Sets, Gas Inserts,
Gas Log-lighters and Wood-burning Inserts 6
3 Important Safety and Operating Information
A. Fireplace Safety 7
1. Clear Space 7
2. Grate 8
3. Molded Brick Panel 8
4. Firescreen 8
5. Flue Damper 8
6. Glass Doors 8
7. Over-Firing Your Fireplace 8
8. Chimney Fire 8
B. General Operating Parts 9
1. Flue Damper 10
2. Outside Air 10
3. Glass Doors 10
C. Fuel 11
1. Hardwood vs. Softwood 11
2. Moisture content 11
3. Seasoning 12
4. Storing Wood 12
5. Burning Process 12
6. Creosote Formation and Need For Removal 12
D. Processed Solid Fuel Firelogs 12
E. First Fire 12
F. Lighting Instructions 13
4Maintenance and Service
A. Chimney Inspection 14
B. Creosote (Chimney) Cleaning 15
C. Grate 16
D. Glass Cleaning 16
E. Ash Removal 16
F. Molded Brick Panels 16
5 Troubleshooting
A. FAQs 18
6 Reference Materials
A. Service Parts 20
B. Accessories 22
C. Contact Information 24
Majestic • Ashland ASH36 OWNERS MANUAL • 4059-910 • Rev E • 05/2020
►

3
Read this manual before operating this replace.
Please retain this owner’s manual for future references.
A. Congratulations
Congratulations on selecting an HHT wood burning re-
place. The HHT replace you have selected is designed to
provide the utmost in safety and reliability.
As the owner of a new replace, you'll want to read and
carefully follow all of the instructions contained in this
Owner's Manual. Pay special attention to all Cautions and
Warnings.
This Owner's Manual should be retained for future refer-
ence. We suggest that you keep it with your other important
documents and product manuals.
Your new HHT wood burning replace will give you years
of durable use and trouble-free enjoyment. Welcome to the
HHT family of replace products!
Listing Label Information/Location The model information regarding your specic replace can be found on
the rating plate usually located in the control area of the replace.
1 Welcome
Brand: ________________________________________________ Model Name: ___________________________
Serial Number:__________________________________________ Date Installed: __________________________
Fireplace Information:
Local Dealer Information
DEALER: Fill in
your name, address,
phone and e-mail
information here and
replace information
below.
Dealer Name: ________________________________________________________
Address: ____________________________________________________________
____________________________________________________________
Phone: _____________________________________________________________
E-mail: _____________________________________________________________
Grate Fireplace
Model
Serial
Number
Majestic • Ashland ASH36 OWNERS MANUAL • 4059-910 • Rev E • 05/2020
FIREPLACE NO.
MODEL NO.
MODEL NO.
MFG. DATE
WARNING: RISK OF
FIRE DAMAGE. REPLACE
GRATE WITH HEARTH & HOME
TECHNOLOGIES
FIRECHAMBER INTENDED FOR USE WITH HEARTH & HOME TECHNOLOGIES LISTED FIREPLACE PARTS. SEE INSTALLATION AND OPERATING
INSTRUCTIONS FOR THIS MODEL. ONLY HEARTH & HOME TECHNOLOGIES GLASS DOOR KITS CAN BE INSTALLED ON THIS UNIT.
FIREPLACE ALSO FOR USE
IN MANUFACTURED HOME
WITH SOLID WOOD FUEL ONLY:
YES NO
CLEARANCE TO
COMBUSTIBLES:
CHIMNEY
2 IN. MIN.
FIREBOX
IN.
MIN.
DO NOT OVERFIRE. USE ONLY: SOLID WOOD FUEL OR
LISTED DECORATIVE GAS APPLIANCE. DO NOT USE A
FIREPLACE INSERT OR OTHER PRODUCTS NOT
SPECIFIED FOR USE WITH THIS PRODUCT. IF DOORS
ARE USED OPERATE FIREPLACE WITH DOORS FULLY
OPEN OR CLOSED ONLY. WHEN BURNING A
DECORATIVE GAS APPLIANCE IN THE FIREPLACE,
ADJUST DAMPER TO THE FULLY OPEN POSITION.
ONLY UNVENTED GAS LOG SETS WHICH HAVE BEEN FOUND TO COMPLY WITH THE STANDARD
FOR UNVENTED ROOM HEATERS, ANSI Z21.11.2 ARE TO BE INSTALLED IN THIS FIREPLACE.
WARNING: DO NOT OPERATE AN UNVENTED LOG SET IN THIS FIREPLACE WITH THE CHIMNEY REMOVED.
WARNING! THIS APPLIANCE IS NOT FOR USE AS COOKING EQUIPMENT.
IF INSTALLATION OR OPERATING INSTRUCTIONS ARE MISSING
CONTACT: HEARTH & HOME TECHNOLOGIES.
7571 215th Street West, Lakeville, MN 55044.
P.N. 4021-956B

4
B. LIMITED LIFETIME WARRANTY
Hearth & Home Technologies
LIMITED LIFETIME WARRANTY
Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT gas, wood, pellet and
electric hearth appliances that are purchased from an HHT authorized dealer.
WARRANTY COVERAGE:
HHT warrants to the original owner of the HHT appliance at the site of installaon, and to any transferee taking ownership of the
appliance at the site of installaon within two years following the date of original purchase, that the HHT appliance will be free from
defects in materials and workmanship at the me of manufacture. Aer installaon, if covered components manufactured by HHT
are found to be defecve in materials or workmanship during the applicable warranty period, HHT will, at its opon, repair or replace
the covered components. HHT, at its own discreon, may fully discharge all of its obligaons under such warranes by replacing the
product itself or refunding the veried purchase price of the product itself. The maximum amount recoverable under this warranty
is limited to the purchase price of the product. This warranty is subject to condions, exclusions and limitaons as described below.
WARRANTY PERIOD:
Warranty coverage for consumers begins at the date of installaon. In the case of new home construcon, warranty coverage begins
on the date of rst occupancy of the dwelling or six months aer the sale of the product by an independent, authorized HHT dealer/
distributor, whichever occurs earlier. However, the warranty shall commence no later than 24 months following the date of product
shipment from HHT, regardless of the installaon or occupancy date. The warranty period for parts and labor for covered components
is produced in the following table.
The term “Limited Lifeme” in the table below is dened as: 20 years from the beginning date of warranty coverage for gas appliances,
and 10 years from the beginning date of warranty coverage for wood and pellet appliances. These me periods reect the minimum
expected useful lives of the designated components under normal operang condions.
Page 1 of 2
4021-645K 1/20
Parts Labor Gas Pellet Wood Electric Venting Components Covered
X X
Igniters, Auger Motors, Electronic Components, and
Glass
X
Electrical components limited to modules, remotes/wall
switches, valves, pilots, blowers, junction boxes, wire
harnesses, transformers and lights (excluding light bulbs)
X X Molded Refractory Panels, Glass Liners
XVent Free Burners, Vent Free Logs
X X Castings, Medallions and Baffles
6 years 3 years XCatalyst - Limitations Listed
7 years 3 years X X Manifold tubes, HHT Chimney and Terminations
10 years 1 year XBurners, logs and refractory
Limited
Lifetime 3 years X X X Firebox and heat exchanger, FlexBurn®System
(engine, inner cover,access cover and fireback)
1 Year None XXXXXAll replacement parts beyond warranty period
Warranty Period HHT Manufactured Appliances and Venting
All parts including handles, external enamaled
components and other material except as covered by
Conditions, Exclusions, and Limitations listed
2 years
3 years X
X1 Year X X X X
5 years 1 year
Firepots, burnpots, mechanical feeders/auger
assemblies
See conditions, exclusions and limitations on the next page
Majestic • Ashland ASH36 OWNERS MANUAL • 4059-910 • Rev E • 05/2020

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WARRANTY CONDITIONS:
• This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of HHT
authorized dealers is available on the HHT branded websites.
• This warranty is only valid while the HHT appliance remains at the site of original installaon.
• This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance resides.
• Contact your installing dealer for warranty service. If the installing dealer or distributor is unable to provide necessary parts,
contact the nearest HHT authorized dealer or supplier. Addional service fees may apply if you are seeking warranty service from
a dealer other than the dealer from whom you originally purchased the product.
• Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not
covered by this warranty.
• Limited Catalyst Warranty
o For wood burning products containing a catalyst, the catalyst will be warranted for a six-year period to the original purchaser at
the site of original installaon. The purchaser must provide the name, address, and telephone number of the locaon where
the product is installed, proof of original purchase date, date of failure, and any relevant informaon regarding the failure of the
catalyst.
WARRANTY EXCLUSIONS:
This warranty does not cover the following:
• Changes in surface nishes as a result of normal use. As a heang appliance, some changes in color of interior and exterior surface
nishes may occur. This is not a aw and is not covered under warranty.
• Damage to printed, plated, or enameled surfaces caused by ngerprints, accidents, misuse, scratches, melted items, or other
external sources and residues le on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period are not covered. These parts
include: paint, wood and pellet gaskets, rebricks, grates, ame guides, baeries and the discoloraon of glass.
• Expansion, contracon, or movement of certain parts causing noise. These condions are normal and complaints related to this
noise are not covered by this warranty.
• Damages resulng from: (1) failure to install, operate, or maintain the appliance in accordance with the installaon instrucons,
operang instrucons, and lisng agent idencaon label furnished with the appliance; (2) failure to install the appliance in
accordance with local building codes; (3) shipping or improper handling; (4) improper operaon, abuse, misuse, connued operaon
with damaged, corroded or failed components, accident, or improperly/incorrectly performed repairs (5) environmental condions,
inadequate venlaon, negave pressure, or draing caused by ghtly sealed construcons, insucient make-up air supply, or
handling devices such as exhaust fans or forced air furnaces or other such causes; (6) use of fuels other than those specied in
the operaon instrucons; (7) installaon or use of components not supplied with the appliance or any other components not
expressly authorized and approved by HHT; (8) modicaon of the appliance not expressly authorized and approved by HHT in
wring; and/or (9) interrupons or uctuaons of electrical power supply to the appliance.
• Non-HHT venng components, hearth connecons or other accessories used in conjuncon with the appliance.
• Any part of a pre-exisng replace system in which an insert or a decorave gas appliance is installed.
•
HHT’s obligaon under this warranty does not extend to the appliance’s capability to heat the desired space. Informaon is provided
to assist the consumer and the dealer in selecng the proper appliance for the applicaon. Consideraon must be given to the
appliance locaon and conguraon, environmental condions, insulaon and air ghtness of the structure.
This warranty is void if:
• The appliance has been over-red, operated in atmospheres contaminated by chlorine, uorine, or other damaging chemicals.
Over-ring can be idened by, but not limited to, warped plates or tubes, deformaon/warping of interior cast iron structure or
components, rust colored cast iron, bubbling, cracking and discoloraon of steel or enamel nishes.
• The appliance is subjected to prolonged periods of dampness or condensaon.
• There is any damage to the appliance or other components due to water or weather damage which is the result of, but not limited
to, improper chimney or venng installaon.
LIMITATIONS OF LIABILITY
• The owner’s exclusive remedy and HHT’s sole obligaon under this warranty, under any other warranty, express or implied, or in
contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specied above. In no event will HHT be liable for
any incidental or consequenal damages caused by defects in the appliance. Some states do not allow exclusions or limitaon of
incidental or consequenal damages, so these limitaons may not apply to you. This warranty gives you specic rights; you may also
have other rights, which vary from state to state. EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES
OTHER THAN THE WARRANTY SPECIFICED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE
EXPRESSED WARRANTY SPECIFIED ABOVE.
Page 2 of 2
4021-645K 1/20
Majestic • Ashland ASH36 OWNERS MANUAL • 4059-910 • Rev E • 05/2020

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2 Product Specic and General Information
Warning! Risk of Fire!
For use with solid wood fuel only.
Other fuels may overre and generate poisonous gases
(i.e. carbon monoxide).
A. Appliance Certication B. Vented Gas Log Sets, Unvented Gas Log
Sets, Gas or Wood Inserts and Gas Log
Lighters
• Optional
• Gas log sets, gas or wood inserts, or gas log-lighters
can be installed in this replace. Follow the instructions
provided with the accessory for operation.
Unvented Gas Logs
CAUTION! If an unvented gas appliance is installed in
the replace, the gas appliance must only be operated
with the replace glass door fully open (if included).
Only unvented gas log sets which have been found to
comply with the standard for unvented room heaters,
ANSI Z211.11.2, are to be installed in this replace. If
an unvented gas appliance is installed it must incorpo-
rate an automatic shutoff device, and must be installed
in accordance with the National Fuel Gas Code Z223.1,
Latest edition.
WARNING! Do Not operate an unvented gas log set in this
replace with the chimney removed.
Majestic • Ashland ASH36 OWNERS MANUAL • 4059-910 • Rev E • 05/2020
This replace may be installed in sleeping rooms EXCEPT
in manufactured homes. If installed with a gas log set, pro-
visions for the National Fuel Gas Code must be met.
This replace has been tested and listed for use with the
optional components specied in this manual. These op-
tional components may be purchased separately and in-
stalled at a later date. An outside air kit, gas log set, gas
insert or gas log-lighter should be installed at the time of
replace installation.
This replace system has been tested and listed in accor-
dance with UL 127 standards by Underwriters Laborato-
ries, Inc. for installation and operation in the United States.

7
A. Fireplace Safety
Most problems are caused by improper installation and op-
eration of the replace. To provide reasonable re safety,
the following should be given serious consideration:
• The re should be supervised whenever the replace is
in use.
• An annual inspection should be performed on the
replace system.
• Install at least one smoke detector on each oor of your
home to ensure your safety.
• Install a conveniently located Class A re extinguisher
near the replace.
• Devise a practiced evacuation plan, consisting of at least
two escape routes.
• Devise a plan to deal with a chimney re:
- Evacuate.
- Notify the re department.
3 Important Safety and Operating Information
WARNING! Risk of Fire! Hearth & Home Technologies
disclaims any responsibility for, and the warranty and
agency listing will be voided by the following actions.
DO NOT:
• operate damaged replace
• modify replace
• overre
• install any unvented gas log set
• install any component not approved by Hearth & Home
Technologies
• install parts or components not Listed or approved
• operate the fireplace without fully assembling all
components
Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage.
1. Clear Space
Combustible materials must not be stored on the hearth
extension. Room furnishings such as drapes, curtains,
chairs or other combustibles must be at least 4 ft
(1219 mm) from the front of the replace.
Combustible materials are materials made of or sur-
faced with any of the following materials:
- Wood - Compressed paper
- Plant bers - Plastic
- Plywood/OSB - Drywall
- Any material that can ignite and burn, ame proofed
or not, plastered or un-plastered.
WARNING! Risk of Fire! Keep combustible materials,
gasoline and other ammable vapors and liquids clear of
the replace.
DO NOT:
• store ammable materials close to the replace
• use gasoline, lantern fuel, kerosene, charcoal lighter
uid or similar liquids to start or “freshen up” a re in this
replace.
Non-combustible materials are materials which will not
ignite and burn, composed of any combination of the
following:
- Steel - Iron
- Brick - Tile
- Concrete - Slate
- Glass - Plasters
Figure 3.1 Clear Space
24 in. (610 mm)
Clear Space
Sides of Fireplace Opening
48 in. (1219 mm)
Clear Space
Front of Fireplace
63-3/4 in. (1619 mm)
Clear Space
Bottom of Fireplace to
Lower Edge of
Mantel or Trim
WARNING: This product and the fu-
els used to operate this product (wood
and wood pellets), and the products of
combustion of such fuels, can expose
you to chemicals including carbon black,
which is known to the State of California
to cause cancer and carbon monoxide,
which is known to the State of California to
cause birth defects or other reproductive
harm. For more information go to: www.
P65Warnings.ca.gov.
Majestic • Ashland ASH36 OWNERS MANUAL • 4059-910 • Rev E • 05/2020

8
8. Chimney Fire
In the event of a chimney re
• Have the chimney and adjacent structure inspected by
qualied professionals. Hearth & Home Technologies
recommends that NFI or CSIA certied professionals,
or technicians under the direction of certified
professionals, conduct a minimum of an NFPA 211
Level 2 inspection of the chimney.
• Replace components of the chimney and replace
as specied by the professionals.
• Ensure all joints are properly engaged and the
chimney is properly secured.
WARNING! Risk of Fire! A chimney re can perma-
nently damage your chimney system. Failure to re-
place damaged components and make proper repairs
can cause a structure re.
7. Over-Firing Your Fireplace
WARNING! Risk of Fire! Do not over-re.
Over-firing may ignite creosote or will damage the
replace and chimney.
Symptoms of over-ring may include one or more of the
following:
• chimney connector or replace glowing
• roaring, rumbling noises
• loud cracking or banging sounds
• metal warping
• chimney re
To prevent over-ring your replace. DO NOT:
• use ammable liquids
• overload with wood
• burn trash or large amounts of scrap lumber
• permit too much air to the re
2. Grate
This replace is designed to be used with the supplied
grate or one approved by HHT.
WARNING! Risk of Fire! Use only the factory-sup-
plied integral grate.
• Keeps logs in place.
• Allows proper air circulation around the re.
3. Molded Brick Panel
• The molded brick panel is shipped separately, but
required to contain heat and provide an attractive interior.
• It will deteriorate over time and will need occasional
replacement. Small hairline cracks and discoloration
are normal and do not affect its safety.
• Cracks in the mortar may occur and do not affect the
safety of the replace.
• (See Molded Brick Panel Maintenance, Section 4.F.)
WARNING! Risk of Fire! DO NOT burn replace with-
out molded brick panel. Use only panels supplied by
Hearth & Home Technologies.
4. Firescreen
The rescreen is provided to control sparks. Keep it
closed when the replace in use.
WARNING! Risk of Fire or Burns!
• Screen will not prevent burning materials from falling
out.
• Screen pulls or handles may be hot.
5. Flue Damper
The ue damper must be in the fully opened position
during operation of the replace.
WARNING! Risk of Fire and Asphyxiation! Open
damper prior to operating replace. A closed damper
overres the replace and spills smoke and ames
into the room.
6. Glass Doors
Glass doors are optional.
WARNING! Risk of Fire! Install ONLY doors approved
by Hearth & Home Technologies.
WARNING! Risk of Fire and Smoke! Fireplace
equipped with doors should be operated only with
doors fully open or doors fully closed. If doors are left
partly open, gas and ame may be drawn out of the
replace opening.
Majestic • Ashland ASH36 OWNERS MANUAL • 4059-910 • Rev E • 05/2020

9
B. General Operating Parts
WARNING! DO NOT operate replace before reading and understanding operating instructions. Failure to operate re-
place according to operating instructions could cause re or injury.
WARNING
Hot glass will cause burns.
• DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as replace.
• Alert children and adults to hazards of high temperatures.
High temperatures may ignite clothing or other ammable materials.
• Keep clothing, furniture, draperies and other ammable materials away.
HOT SURFACES!
Glass and other surfaces are hot during operation AND cool down.
Figure 3.2 General Operating Parts
CAUTION! If you expect that children may come into contact with this replace, we recommend a barrier such as a decorative
screen. See your dealer for suggestions.
Outside Air Control Handles
Turn handle to unlock,
pull towards the inside
of the fireplace to open.
Reverse steps to close & lock.
Flue Damper
UP to Open
DOWN to Close
Majestic • Ashland ASH36 OWNERS MANUAL • 4059-910 • Rev E • 05/2020

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3. Glass Doors
• Glass doors are optional.
• Refer to Figure 3.3 proper use.
1. Flue Damper
The ue damper must be in the fully opened position
(handle up toward the top of the replace) during op-
eration of the replace.
Before lighting the replace, verify fully open position
by looking up from the inside of the replace.
FULLY OPEN
CORRECT
PARTLY CLOSED
INCORRECT
PARTLY OPEN
INCORRECT
FULLY CLOSED
CORRECT
Figure 3.3 Operating Positions of Bi-fold Doors
2. Outside Air
Refer to Figure 3.2 for location and operation of control.
The outside air kit supplies some combustion air for
your replace. It may help reduce the effects of nega-
tive air pressure. Other methods may be required if
more air is needed.
The outside air inlet should be in the fully opened posi-
tion during operation of the replace.
Close the inlet to prevent cold drafts when the replace
is not being used.
CAUTION! Outside air control handle may be warm.
Adjust before lighting re.
Majestic • Ashland ASH36 OWNERS MANUAL • 4059-910 • Rev E • 05/2020

11
WARNING! Risk of Fire!
• DO NOT burn wet or green wood.
• Wet, unseasoned wood can cause accumulation of
creosote.
Soft woods Hard woods
• Douglas Fir • Oak
• Pine • Maple
• Spruce • Apple
• Cedar • Birch
• Poplar
• Aspen
• Alder
C. Fuel
1. Hardwood vs. Softwood
Your replace’s performance depends on the quality of
the rewood you use. One species of wood varies very
little to the other in terms of energy content. All sea-
soned wood contains about 8,000 BTU’s per pound.
Hardwoods have a greater density than softwoods; a
piece of hardwood will contain about 60% more BTU’s
than an equal size piece of softwood. A cord of sea-
soned oak (hardwood) would contain about 60% more
potential energy than a cord of seasoned pine (soft-
wood).
Most softwoods are coniferous. These are trees with
needle-like leaves that stay green all year and carry
their seeds exposed in a cone. Examples of conifer-
ous trees are Douglas r, pine, spruce and cedar. Soft-
woods, being more porous, require less time to dry,
burn faster and are easier to ignite than hardwoods.
Hardwoods are deciduous trees, broadleaf trees that
lose their leaves in the fall. Their seeds are usually
found within a protective pod or enclosure. Some ex-
amples of deciduous trees are oak, maple, apple, and
birch. However, it should be noted that there are some
deciduous trees that are denitely not considered hard-
woods such as poplar, aspen and alder. Hardwoods
require more time to season, burn slower and are usu-
ally harder to ignite than softwoods. Obviously, you will
use the type of wood that is most readily available in
your area. However, if at all possible the best arrange-
ment is to have a mix of softwood and hardwood. This
way you can use the softwood for starting the re, giv-
ing off quick heat to bring the replace up to operating
temperature. Add the hardwood for slow, even heat and
longer burn time.
2. Moisture content
The majority of the problems replace owners expe-
rience are caused by trying to burn wet, unseasoned
wood. Freshly cut wood can be as much water as it is
wood, having a moisture content of around 50%. Imag-
ine a wooden bucket that weighs about 8 pounds. Fill it
with a gallon of water, put it in the rebox and try to burn
it. This sounds ridiculous but that is exactly what you
are doing if you burn unseasoned wood. Dead wood
lying on the forest oor should be considered wet, and
requires full seasoning time. Standing dead wood can
be considered to be about two-thirds seasoned, if cut at
the dry time of the year.
Burning wet, unseasoned wood will produce less heat
output because it requires energy in the form of heat
to evaporate the water trapped inside. This is wasted
energy that should be used for heating your home. This
moisture evaporates in the form of steam which has
a cooling effect in your rebox and chimney system.
When combined with tar and other organic vapors from
burning wood it will form creosote which condenses in
the relatively cool rebox and chimney.
Even dry wood contains at least 15% moisture by
weight, and should be burned hot enough to keep the
chimney hot for as long as it takes to dry the wood out
- about one hour. To tell if wood is dry enough to burn,
check the ends of the logs. If there are cracks radiating
in all directions from the center, it is dry. If your wood
sizzles in the re, even though the surface is dry, it may
not be fully cured.
WARNING! For use with solid wood fuel only.
Other fuels may overre and generate poisonous gases (i.e.
carbon monoxide).
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12
5. Burning Process
Fire requires fuel, air and heat. If heat is robbed from
the replace during the drying stage, the new load of
wood has reduced the chances for a good clean burn.
Always burn dry, seasoned rewood.
6. Creosote Formation
When wood is burned slowly, it produces tar and other
organic vapors which combine with expelled moisture
to form creosote. The creosote vapors condense in
the relatively cool chimney ue of a newly-started or
a slow-burning re. As a result, creosote residue ac-
cumulates on the ue lining.
When ignited, creosote creates an extremely hot re
which may damage the chimney or even destroy the
house.
The chimney shall be inspected at least annually be-
fore lighting, or once every two months during heating
season.
When creosote has accumulated it shall be removed to
reduce the risk of a chimney re.
3. Seasoning
Seasoned rewood is nothing more than wood that is
cut to size, split and air dried to a moisture content of
around 20%. The time it takes to season wood varies
from around nine months for soft woods to as long as
eighteen months for hardwoods. The key to seasoning
wood is to be sure it has been split, exposing the wet
interior and increasing the surface area of each piece.
A tree that was cut down a year ago and not split is
likely to have almost as high a moisture content now
as it did when it was cut.
To season wood:
• Cut logs to size
• Split to 6 in. (152 mm) or less
• Air dry to a moisture content of around 20%
- Soft wood - about nine months
- Hard wood - about eighteen months
NOTICE: Seasoning time may vary depending on drying
conditions.
4. Storing Wood
Splitting wood before it is stored reduces drying time.
The following guideline will ensure properly seasoned
wood:
• Stack the wood to allow air to circulate freely around
and through the woodpile.
• Elevate the woodpile off the ground to allow air
circulation underneath.
• The smaller the pieces, the faster the drying process.
Any piece over 6 in. (152 mm) in diameter should be
split.
• Wood should be stacked so that both ends of each
piece are exposed to air, since more drying occurs
through the cut ends than the sides. This is true even
with wood that has been split.
• Store wood under cover, such as in a shed, or
covered with a tarp, plastic, tar paper, sheets of scrap
plywood, etc., as uncovered wood can absorb water
from rain or snow, delaying the seasoning process.
Avoid covering the sides and ends completely. Doing
so may trap moisture from the ground and impede
air circulation.
E. First Fire
Before lighting your rst re in the replace, make certain
that:
• refractory is in place
• all labels have been removed
D. Processed Solid Fuel Firelogs
Manufactured relogs may be used with this replace.
Hearth & Home Technologies recommends the use of
UL Classied processed fuel relogs. Follow the manu-
facturer’s lighting and safety instructions.
Using relogs may require more frequent chimney in-
spections and cleaning.
Do not poke or stir the logs while they are burning. Use
only relogs that have been evaluated for the appli-
cation in manufactured replaces and refer to relog
warnings and caution markings on packaging prior to
use.
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13
WARNING! Risk of Fire! Keep combustible materials,
gasoline and other ammable vapors and liquids clear of
the replace.
DO NOT:
• store ammable materials close to the replace
• use gasoline, lantern fuel, kerosene, charcoal lighter
uid or similar liquids to start or “freshen up” a re in this
replace.
F. Lighting Instructions
NOTICE: You must establish a good draft to prevent
smoke spillage into the room.
• The rst three or four res should be of moderate size to
allow the oils and binders to be burned from the replace
and the refractory and paint to cure. You may notice
an industrial odor the rst few res. This is considered
normal.
• Use well-seasoned wood.
• Open the ue damper to a fully open position.
• Place crumpled or twisted paper under the replace
grate.
• Loosely arrange kindling or small pieces of wood to form
a ‘tent’ on the replace grate.
• Pre-warm the ue to establish a draft to help reduce
smoke spillage during start-up. Hold a rolled up piece
of burning newspaper under the ue damper for a few
moments.
• Light the crumpled paper to ignite the kindling.
• Add small pieces of wood until a hot bed of embers has
been established.
• Add a minimum of three average size pieces of split
rewood, placed to allow combustion air and ames
between them.
Majestic • Ashland ASH36 OWNERS MANUAL • 4059-910 • Rev E • 05/2020

14
4 Maintenance and Service
WARNING! Hot Surfaces!
Glass and other surfaces are hot during operation AND cool
down. DO NOT clean replace until it is cooled.
Installation and repair should be done by a qualied
service technician only. The replace should be inspected
before use and at least annually by a professional service
person.
The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please contact your dealer for a ser-
vice appointment.
A. Chimney Inspection
Frequency: As necessary; at least annually before
lighting replace, or once every two months during
heating season.
By: Homeowner/Chimney Sweep
• Confirm that termination cap remains clear and
unobstructed.
• Inspect for blockages such as bird nests, leaves, etc.
• Inspect for corrosion or separation.
• Inspect for creosote and remove as needed, at least
every two months during the heating season.
• Inspect the system at the replace connection and
at the chimney top.
In the event of a chimney re, Hearth & Home Tech-
nologies recommends replacement of the chimney and
inspection of the adjacent structure to the provisions of
NFPA Level III inspection criteria.
WARNING! Risk of Asphyxiation and Fire! Annual
inspection by qualied technician recommended.
Check:
• condition of doors, surrounds and fronts
• condition of glass and glass assembly
• obstructions of combustion and ventilation air
• obstructions of termination cap
Clean:
• glass
• air passageways, grilles
Majestic • Ashland ASH36 OWNERS MANUAL • 4059-910 • Rev E • 05/2020

15
Figure 4.1 Chimney & Termination Cap Cleaning
WARNING! Risk of Fire! Ignited creosote is extremely
HOT. Prevent creosote buildup.
B. Creosote (Chimney) Cleaning
Frequency: As needed; at least annually before light-
ing, or once every two months during heating season.
When creosote has accumulated it shall be removed
to reduce the risk of a chimney re.
By: Chimney Sweep
Tools Needed: Brush, Phillips screwdriver
• When wood is burned slowly, it produces tar and
other organic vapors, which combine with expelled
moisture to form creosote. The creosote vapors
condense in the relatively cool chimney ue of a
slow-burning fire. As a result, creosote residue
accumulates on the ue lining. When ignited, this
creosote makes an extremely hot re.
• Remove all ash from the rebox and extinguish all
hot embers before disposal. Allow the replace to
cool completely.
• Remove bafe and ceramic blanket from replace
before cleaning chimney (refer to Section 5.C.3 Bafe
Removal and Installation).
• Close the door tightly.
• Remove the top of the termination cap as shown in
Figure 4.1 to clean the cap and chimney.
• The creosote or soot should be removed from the
chimney with a brush specically designed for the
size of chimney in use.
• Reinstall termination cap.
• Clean out fallen debris from the rebox.
Majestic • Ashland ASH36 OWNERS MANUAL • 4059-910 • Rev E • 05/2020
Chimney
Remove 4 screws
and lift top pan off.
Cap
Slip
Section
ST1175
Square Termination Cap
Cap
Remove screws,
lift top cover. Top Cover
TR11/TR11T
Round Termination Cap
TCT1175
Terra Cotta
Termination Cap
Remove 2 screws from
the front and back and
lift the top off.
Remove 8 screws
and lift top.
DTO/DTS Series
Termination Cap
Top
Top
Screw

16
F. Molded Brick Panels
Frequency: After each ash removal
By: Homeowner
The panels should be replaced if
• Cracks exceed ¼ inch (6 mm) in width
• Metal is exposed behind a panel
• Large pieces of panel fall out
Inspect grate for:
• Warping or sagging 1-1/2 in. (38 mm) or more
• Broken welds
• Burn-through of grate bars
For safe operation, replace only with the approved grate
from Hearth & Homes Technologies.
C. Grate
Frequency: After each ash removal
By: Homeowner
E. Ash Removal
Frequency: As necessary
By: Homeowner
Tools Needed: Covered metal container, metal
shovel, replace broom
WARNING! Risk of Fire! DO NOT remove ashes until
the re is out and the replace is cold.
• Ashes should be placed in metal container with tight
tting lid.
• The closed container of ashes should be placed
on a noncombustible oor or on the ground, well
away from all combustible materials, pending nal
disposal.
• If the ashes are disposed of by burial in soil or
otherwise locally dispersed, they should be retained
in the closed container until all cinders have
thoroughly cooled.
D. Glass Cleaning
Frequency: As necessary
By: Homeowner
Tools Needed: Vinegar or glass cleaner, soft towel
• Clean glass with a non-abrasive glass cleaner. Use a
damp cloth dipped in wood ashes or a commercially
available oven cleaner. Remove any oven cleaner
residue with a glass cleaner or soap and water.
Majestic • Ashland ASH36 OWNERS MANUAL • 4059-910 • Rev E • 05/2020

17
5 Troubleshooting
Start Fire Problems Possible Cause Solution
Can’t get re started
Excessive smoke or spillage
Burns too slowly
Smolders, sizzles
Not enough kindling/paper or no
kindling/paper
Use dry kindling, more paper. Arrange kindling & wood for
air movement.
Damper closed/not fully open Open damper.
Not enough air for re to ignite Check for restricted cap/shroud.
Open air kit (if installed).
Check for ue blockage.
Pre-warm ue before starting re (refer to starting re
section).
Check for adequate vent height (refer to chimney
assembly section).
Open window below the replace towards the wind.
Wood condition is too wet, too large Use dry, seasoned wood (refer to wood fuel section).
Bed of coals not established before
adding wood
Start with paper & kindling to establish bed of coals (refer
to starting re section).
Flue blockage such as birds’ nests
or leaves in termination cap
Have chimney inspected for creosote and cleaned by a
certied chimney sweep.
Down draft or negative pressure
Competition with exhaust devices
Do not use exhaust fans during start-up (refer to negative
pressure section).
Open window below the replace towards the wind.
Fire burns too fast Extremely dry or soft wood Mix in hardwood.
Mix in less seasoned wood after re is established (refer
to wood fuel section).
No glass doors Add glass doors to slow down air ow.
Overdrafting Check for correct vent height; too much vertical height
creates overdrafting.
Check location of vent termination (refer to chimney
assembly section).
Majestic • Ashland ASH36 OWNERS MANUAL • 4059-910 • Rev E • 05/2020

18
A. FAQs
If smoke spillage occurs from a replace opening when
the door is open, there is either a leakage in the ue, a
blockage in the ue, or some condition is affecting draft
Understanding and differentiating the conditions which
can cause each of these kinds of spillage problems is
essential to their solution.
• Flue Leakage
Check for improperly connected flue joints or a
damaged ue joint in the chimney system. Such
leakage would reduce draft (air would be drawn in
through the leaks rather than through the replace).
The result might be difficult start-up and smoky
res that might spill if other adverse draft conditions
accompany this problem.
• Flue Blockage
The damper should be open.
Check for objects that may have fallen down the
chimney.
erating instructions, “Starting a Fire”. Be sure your ue
system is installed correctly and that it is the proper di-
ameter and height. Check for the following:
• All chimney sections are properly installed.
• The chimney is clean and free of creosote or soot
buildup.
• Make sure overhanging trees and branches are cut
back within ten feet of the top of the chimney and the
chimney is free of debris from animals.
• Ensure the chimney cap is clean and free of any
buildup of soot or creosote if cap is equipped with a
spark arrestor screen.
• The wood being used in dry and well seasoned.
If you still suspect you have a low draft problem it may
be necessary to increase the volume of air in your
ue system. Since the diameter of your ue system is
matched with the size of the ue collar and should not
be changed, then the height of the system must be in-
creased. Add chimney sections one at a time until the
draft improves.
In some cases, regardless of what you do, it can still be
difcult to establish the proper ue draft. This is espe-
cially evident when using an exterior factory-built chim-
ney or exterior masonry chimney. Try holding a burning
rolled up newspaper as close to the ue outlet as pos-
sible for a few minutes, then light the paper under the
kindling. The heat generated from the burning rolled up
newspaper should help get the draft established.
Still other factors can affect how well your ue system
performs. Neighboring structures, high winds, tall trees,
even hillsides can affect air currents around the chim-
ney. Well designed chimney caps are available that can
help. Your replace dealer is the local expert in your
area. He can usually make suggestions or discover
problems that can be easily corrected allowing your
replace to operate correctly as it has been designed,
providing safe and economical heat for your home.
Flue draft is measured as negative pressure in the
chimney. The amount of negative pressure determines
how strong the draft is. The draft is important because
it draws the combustion air into the replace and pulls
the smoke out of the chimney.
There are three basic criteria essential in establishing
and maintaining ue draft:
• availability of combustion air
• heat generated from the re
• diameter and height of the ue system
These three factors work together as a system to create
the ue draft. Increasing or decreasing any one of them
will affect the other two and thus change the amount of
draft in the entire system.
If the re is hard to start and smoke spills out of the re-
place, or you nd it difcult to establish and maintain a
moderately high burn rate, then the ue draft is too low
and corrective measures must be taken.
Be sure you have air available for combustion and that
your rewood is dry and well seasoned. Build your res
properly and according to the instructions given in op-
Hearth & Home Technologies assumes no responsibil-
ity for the improper performance of the replace sys-
tem caused by inadequate draft due to environmental
conditions, down drafts, tight sealing construction of
the structure, or mechanical exhausting devices which
will create a negative air pressure within the structure
where the replace is located.
Contact your dealer for additional informa-
tion regarding operation and troubleshoot-
ing. Visit www.majesticproducts.com to
nd a dealer.
Majestic • Ashland ASH36 OWNERS MANUAL • 4059-910 • Rev E • 05/2020

19
Another appliance in
home also exhausting
air (furnace, fan,
dryer, etc.)?
Air register from
furnace near
fireplace?
Doors opening
and closing?
Window closed
for start-up?
Outside air
closed?
Overhead fan
operating?
Overhanging
tree?
Bird's nest
or leaves in
termination
cap?
Structural
changes in
chimney area?
Creosote buildup
in flue?
S
t
r
o
n
g
w
i
n
d
s
a
r
o
u
n
d
c
h
i
m
n
e
y
t
e
r
m
i
n
a
t
i
o
n
?
Unsealed
can lights?
Combustion
air control
Figure 5.1 Factory-built Fireplaces: Troubleshooting
Majestic • Ashland ASH36 OWNERS MANUAL • 4059-910 • Rev E • 05/2020

20
6 Reference Materials
A. Service Parts
Service Parts ASH36
Beginning Manufacturing Date: May 2018
Ending Manufacturing Date: Active
Ashland 36” Woodburning Fireplace
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor.
Hearth and Home Technologies does not sell directly to consumers. Provide model number
and serial number when requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
1Damper Blade Assembly SRV29964
2Damper Control 20549
3Outside Air Collar Assembly Qty 2 req 4059-037
4OA Door Qty 2 req 4059-049
5Firescreen Assembly W/Rod Qty 2 req 4059-053 Y
6 Screen Rod Qty 2 req SRV4059-512 Y
Screen Rod Clips Qty 2 req 4059-111 Y
7Firescreen Assembly 4059-054
8Grate Assembly GR30 Y
Grate Retainer Qty 2 req 4017-060
9 Hearth Refractory SRV4059-893
Mortar 10 Lb Bucket MMMORTR
Outside Air Hood Qty 2 req SRV4059-051
Strip Protector Qty 2 req SRV18320
Starter Collar 22072B
Owners Manual 4059-910
Installation Manual 4059-909
Additional service parts on following page. 4/20
1
2
3
4
5
6
8
9
7
Majestic • Ashland ASH36 OWNERS MANUAL • 4059-910 • Rev E • 05/2020
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