Mamava pod User manual

Mamava.com
[phone]
[e-mail]
Welcome to the Family
An owner’s manual and guide
to making the most of your
Mamava pod
220301

2
It’s Ocial
You’re the proud new owner of a Mamava lactation pod (perhaps even a pod of pods).
Ah, but post-delivery and assembly, what’s next? Taking care of a new addition can
be daunting—we get it. That’s why we created this owner’s manual. From helping
breastfeeding and pumping parents find your Mamava pod(s) to tips on taking good care
of it and help in handling hiccups, we’ve got you covered.
This guide—as well as other resources referenced—can be accessed on mamava.com
But please do reach out if you have any questions at all.
We’re here to help.
Mamava

3
Contents
It’s Ocial (Welcome) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Meet Your Mamava Pod . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Wayfinding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Mamava mobile app
Restroom stickers
Directional signage
Maps + directories
Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Mamava app
Keypad + code
Physical keys
Care + Keeping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
4 Things to Know About Your Pod . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Make the Most of Your Mamava Pod . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
The Mamava App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Common Troubleshooting Tips (+ Other What-Ifs?) . . . . . . . . . . . . . . . . . . . . . . . . 13
License Agreement for Mamava Embedded Software . . . . . . . . . . . . . . . . . . . . . . . 16

4
Wayfinding + Access
Find pods, receive vacancy alerts, and unlock
pods with the touch of a button.
Reporting
Remote maintenance monitoring and usage
metrics simplify care and keeping. To learn
more about our reporting program, contact
[e-mail].
Mamava’s Smart Platform
Mamava pods are powered by a smart technology
system that enables easy wayfinding, autonomous
access and a delightful experience for breastfeeding
parents, plus remote monitoring and helpful
feedback for you.
*Custom controls are not available for older pods (serial number 768 and
lower. See page 10 for information about finding your pod’s serial number.
In-Pod Experience
Enjoy a customizable in-pod experience.*
Learn more on page 12.

Wayfinding • 5
Mamava app
Including your pod in our app
highlights you as a supporter of
breastfeeding parents and helps you ensure
a more consistent experience
for your guests and/or employees.
Wayfinding
Be sure all breastfeeding parents who may need to use your Mamava
pod know about this great amenity you’re oering. Here are a few
ways you can help them find the space easily.
(We suggest you do them all.)
1. New address so your pod shows up
in the right location in the app.
2. Brief description of its location.
3. Photo of the pod and surroundings.
Restroom stickers
Place a decal outside of each women’s or
gender-neutral restroom so that parents know
there is a designated space for them to pump or
breastfeed that is not a bathroom.
For access to logos, templates, and other assets,
visit help.mamava.com.
When you place your pod...
When you install your pod—and if
you move it—please send us the
following info so parents know where
to go and what to look for:

Wayfinding • 6
Directional signage
We recommend adding box signs, stand-up banners, banners, and wall decals—they’re all great
ways to help breastfeeding parents find your Mamava pod.
Maps + directories (including those online!)
Add the location of your Mamava pod to maps and directories of your facility—any guides
used to indicate restrooms, elevators, or other amenities. And don’t forget online and other
digital directories (e.g. apps).
Soldier Field
Parking Lot
Parking
Lot B
(1800 Spaces)
Hyatt Regency
McCormick Place
Corporate Center
Hyatt Regency
Garage
(575 Spaces)
Hyatt Regency
Conference Center
West
Building
South
Building
North
Building
Lakeside
Center
Parking
Lot A
(1950
Spaces)
Parking
Lot A
(1950
Spaces)
Parking
Lot C
(1900
Underground Spaces)
Parking Entry
Parking Entry
Parking Exit
Parking Exit
Moe Dr.
Moe Dr.
Moe Dr.
Mines Dr.
Mines Dr.
Mines Dr.
Mc 8th
Mc 1st
Mc 3rd
Mc 4th
Mc 6th
Mc 7t h
Donnelly Dr.
Donnelly Dr.
Busway
McCormick Dr.
West Tu nne l - On e Way
Eas t Tunne l - On e Way
Ramp 3 Down Ramp 4 Up
Ramp 2 Up Ramp 1 Up
East / West Roadway
Arie Crown
Theater
Marriott
Marquis
Wintrust
Arena
Mercy Hospital
& Medical Center
55
I-55 Stevensons Expressway Southbound
I-55 Stevensons Expressway Northbound
Grand Concourse
Lake Shore Dr. Southbound
Lake Shore Dr. Northbound
Lake Shore Dr. Southbound
Lake Shore Dr. Northbound
E 25th St.
E 25th St.
E 26th St.
E 24th Place
E Cermak Rd
S Michigan Ave S Michigan Ave
Martin Luther King Dr
Martin Luther King Dr
Martin Luther King Dr
S Prairie Ave S Prairie Ave
S Indiana Ave
S Calument Ave
Fort Dearborn Dr.
Fort Dearborn Dr.
S Michigan Ave
S Indiana Ave
Moe Dr.
Moe Dr.
Busway
Busway
Lvl 3 Loading Docks
Emergency Ramp
Ramp S1
Ramp S2 Up
Lvl 3 Loading Docks
Lvl 1
Loading
Docks
Lvl 1
Loading
Docks
Lvl 3 Loading Docks
Loading Docks
R
a
m
p
S
3
D
o
w
n
Ramp to
Arie Crown
Dock
North Bldg. Ramp Up & D own
Ramp N4
Level 1
Level 2.5
Level 2
Download the Mamava mobile
app to unlock a suite for
pumping or breastfeeding.
Mamava Lactation Suite Locations
Talk about your pod—everywhere.
List the location of your pod and any other key information about access,
etc. in newsletters and all communications.

Access • 7
Pod access through:
Mamava app
Via Bluetooth, the app allows breastfeeding parents to open the pod with a press of a button.
The app also shows pod availability, indicates how long a user has been in the pod, oers
vacancy alerts, and helps ensure the pods remain accessible to the people who need them
(not someone who wants to charge their phone). Learn more about the app on page 12.
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Access
Mamava’s smart technology platform enables pod access with the touch
of a button. Like magic. But there are other ways to get inside too—a
combination keypad, and even old-school keys.
Mamava’s smart technology platform gives breastfeeding
parents pod access, custom controls, and enables usage
reporting and remote maintenance monitoring. To learn more
about how this data can help you optimize your investment,
contact sales@
mamava.com.

Access • 8
Pod access through:
Keypad + code
The Schlage FE575 on the pod can be unlocked with two four-digit admin codes (found on
lock manual) and four preprogrammed Mamava codes which are crucial to app-enabled
entry (if the Bluetooth connection fails between the pod and a phone). Twelve slots remain
for you to create custom codes. *Do not add more than twelve, as that will override codes
that are programmed in the app.
How to add new custom codes
First, locate your six-digit programming code on the front of the lock’s manual (provided
with pod on delivery) or on the back of the lock (requires removing lock from door).
1. Enter programming code. Wait for
three orange lights and three beeps.
2. Press the (SCHLAGE) button.
3. Press (1) and wait for three orange
lights and three beeps.
4. Enter custom four-digit code, wait for
three orange lights and three beeps.
5. Enter same four-digit code again.
6. Green light and one long beep=success.
Pod access through:
Physical keys
Your pod comes with two keys: a small emergency key for the deadbolt
lock and a traditional brass key for the handle that is specific to your lock.
You should make duplicates of both keys.
Emergency deadbolt key
You can purchase additional
deadbolt keys from Schlage or
other retailers. Search for Schlage
61509 Emergency Release Key, B571
Occupancy Indicator Deadbolt Key.
Brass key for the handle
Make copies of the unique brass
key. If misplaced, you’ll need to
contact a locksmith, as we don’t
keep copies.

Care + Keeping • 9
For access to logos,
templates, and other assets,
visit help.mamava.com.
Care + Keeping
Breastfeeding parents will be
grateful you’re providing this
comfortable, private space for
pumping and nursing. They will be
even more thankful if it’s tidy and
clean when they use it.
Here’s a list to help guide you:
For assistance, please contact:
[phone]
To report service/maintenance
issues, please contact:
The Customer Service desk at:
[phone]
(987)
686-9143
Schedule regular cleanings.
Place your Mamava pod on the same cleaning
schedule as your bathrooms.
Disinfect all surfaces.
Disinfect door handles, shelves, and benches.
Vacuum vents and fans.
Vacuum both sides of the fan(s). The fans in
Mamava lactation pods are capable of at least
35 ACH (Air Changes per Hour). A dirty fan can
reduce this air exchange rate. (To clean, go inside
the pod; the fans are above the roof pan.)
Encourage parents to clean up.
Communicate the importance of sanitizing hands
and cleaning up spills to pod users.
Oer amenities.
Place a trash can outside or near the unit—not inside.
Consider supplying hand sanitizer and/or sanitizing
surface wipes. Keep them stocked and refill as
needed.Visit mamava.com/sanitization to view the
sanitation bundles we oer.
For additional amenity recommendations, visit
mamava.com/mod-you-pod.
Acme Customer Service at:

Care + Keeping • 10
1. The serial number is inside the door frame—
on the top of the door jamb. When contacting us about a
problem, please have this number handy.
2. Your pod is powered by one standard outlet.
The electrical cord extends two feet from either side of the
footprint of the unit. Place the pod so that the cord doesn’t span
a walkway and route the cord to prevent cord damage or tripping.
Inspect the cord regularly for signs of wear or damage. If the cord
becomes unplugged, the pod’s lights, fan, and internal outlets
will not work. We recommend installing an outlet lock to prevent
unauthorized people from unplugging the pod.
There are 3 ratings for the pods
Branch Circuit: 120vAC / 20A / 2400W
Pod: 12vDC / 6.67A / 80W
Outlet: 120vAC / 13.33A / 1600W
Les caractéristiques électriques de votre cabine sont
Circuit de dérivation : 120VCA, 20A, 2400W
Cabine : 12VDC, 6.67A, 80W
Prise électrique(s) : 120VCA, 13.33A, 1600W
3. Pods are intended for indoor use only.
The exhaust fans provide white noise and help circulate
air (pulling it in from outside the unit). With this in mind,
consider the environmental conditions where you place
your pod. Original and XL pods can be moved easily
(on casters) if needed. The Solo pod must be disassembled
before it’s relocated.
4. Let us know where your pod lives.
If your pod is for public use, we include the address and
a description in the Mamava mobile app so breastfeeding
parents can find it. If you move your pod, let us know. And don’t
forgot to update your wayfinding information! See Preparing for
Your Mamava for more on placing your pod.
4 Things to Know About Your Pod
You are the primary caretaker. Once delivered to you, your Mamava pods
are yours to love and care for. We certainly are available to help if needed.
For service or maintenance issue, please contact [e-mail],
submit a service form on our website, or call us at 802.347.3211.
Ask about our service plan at [e-mail].
Breastfeeding parents will love you for
this pod—if it’s clean! You might even
get a positive shout-out on social media.
A dirty pod could get you called out
too. Common complaints: Cleanliness
issues, pod is too hot/too cold, access
issues. (And, of course, we’ll pass along
any feedback we receive on your pod.)
Thank you @JetBlue
@JFKairport and @mamava
for a private,clean space
to breastfeed!

Start the presses!
Issuing a press release or internal release to celebrate
the arrival of your pod is just the start. Any time you
announce an event that breastfeeding parents may
attend (we’d argue that’s almost any event), include a
mention of your pod in your communications outreach.
We’ve got templates to help you!
Host a ribbon cutting or a mixer.
Have a little party around the pod. Introduce the space
and how it works, including information about how
employees access it and what the space should NOT
be used for (anything besides pumping or nursing).
Repeat periodically or incorporate into your company’s
onboarding process. Don’t forget to mention why it’s
important to have this space.
Talk about your pod.
In newsletters and in all internal communications
(e.g., intranet), list the location of your pod(s) and
any other key information about access, etc. Be sure
breastfeeding and expectant employees (and visitors)
know about your pod before they need it. We’ve got a
guide to help you.
Share it out on social.
Use social platforms like Facebook, Instagram or Twitter
to let breastfeeding parents know you have a private,
clean place for them to pump or nurse. We’ve got a
guide to help you. Share out the nice comments you
(no doubt!) will receive about your Mamava pod. Tag us
when you share—we love to see what’s going on in your
world and will celebrate the love on our social channels!
Make the Most
of Your Mamava Pod
If you’ve got it, flaunt it. With this pod,
you’re oering breastfeeding parents
a much-needed amenity—so shout it
out from the rooftops! Or…try these
more appropriate suggestions.
Why Your Pod Is Important for Breastfeeding Parents
• Science shows that breastfeeding is good
for babies and good for breastfeeding parents.
• The Fair Labor Standards Act mandates that
employers provide a space for breastfeeding
employees to pump. No bathrooms allowed.
• Without a place to pump, breastfeeding
parents can’t continue to breastfeed.
• When breastfeeding employees don’t have
to worry about finding a place to pump, they
can focus and do their best work.
Make the Most of Your Pod • 11

The Mamava App
Know about your pod’s smart sidekick and you’ll be
even more helpful to breastfeeding parents.
The Mamava app oers:
Resources
Find breastfeeding tips, lactation
legislation, and more in Mama Life.
Vacancy status
The app shows how long a pod has
been occupied and notifies the next
user when it’s available.*
Did you know? Sessions average 20
minutes. If breastfeeding parents are
waiting often, you may need more pods.
Easy access
Unlock the pod with a tap
of a button. (Make sure
breastfeeding parents
have their Bluetooth on!)
Tip: If the Bluetooth fails, the app
will provide a 4-digit code to use
on the lock’s keypad. More in
“Troubleshooting” on page 13.
Wayfinding
An interactive map guides
breastfeeding parents to your pod.
Tip: If a breastfeeding parent doesn’t
see any locations in the app, suggest
that she turn on location services in her
phone’s settings and/or turn o low-
power mode.
Comfort controls in the pod*
Breastfeeding parents can use the app
to dim the lights, reduce airflow, and
listen to Sounds for Letdown.
Did you know? Breastfeeding parents with
baby may like dim light, while pumping
parents may prefer brighter lighting.
*Usage time, vacancy alerts, and
comfort controls not available in
older model pods with serial number
768 and lower. (See page 10 for
where to find your serial number)
The Mamava App • 12

Common Troubleshooting
Tips (+ Other What-Ifs?)
Mamava pods are designed to be a low-maintenance
solution for their gracious hosts. But, from time to time,
issues may arise. While our Help Center is always available
at help.mamava.com, below you will find quick solutions to
commonly asked questions.
Breastfeeding parents are having trouble getting
into the pod with the app.
1. Make sure the pod is located where there is a Wi-Fi connection
and/or data service is available.
2. Make sure the user’s Bluetooth and location services are turned on.
3. Make sure their low power mode is turned o.
4. Make sure the user is within three feet of the pod when trying to unlock.
The lights or fan are not functioning as expected.
Locking the deadbolt powers the pod. Is the deadbolt in the locked position
and contacting the switch in the wall panel? If so, and the lights or fan still
won’t turn on, make sure the power cord is plugged in and the wall outlet
is functioning properly. For technical assistance, contact [e-mail].
Important! The 5A fuse that regulates the Pod Control Device needs to be
replaced by a trained service professional, as designated by Mamava.
Important! Le fusible de 5 A qui régule le dispositif de commande de la cabine
doit être remplacé par un technicien de service qualifié désigné par Mamava.
Interior power outlet isn’t working.
Make sure the green LED indicator on the outlet is on. If it’s on, but there’s no
power—or it’s o and the unit is plugged in—there may be an issue with the
outlet or electrical connection.
Breastfeeding parents say the pod is too hot. (Or too cold.)
The temperature of your pod will stay at the temperature of the air around it,
give or take a few degrees. Be sure your Mamava pod is placed in a location
that is adequately serviced by your HVAC system.
Give breastfeeding parents a
number to call (or a service
desk to visit) when they’re
having trouble getting into
the pod. Please visit help.
mamava.com or email
customersuccess@mamava.
com for a sticker template.
Troubleshooting + More • 13

You need to relocate your pod.
No problem! Original and XL pods have casters so you can move them a short distance as
needed. For details about deploying the casters, see Assembly Instructions and Delivery +
Installation Guide. If you need to move your Original or XL pod to another building, across
uneven floor surfaces, or need to store it, please contact us about how to disassemble your
Mamava pod. The Solo pod must be disassembled before moving.
Important! La Solo doit être désassemblée avant qu’on la déplace pour la poser à plat sur une
surface plane.
Reminder: If you want breastfeeding parents to be able to find your pod in its new location with
our app, you need to send the new address, a short description, and photo in the new spot.
Reach out with a note to [e-mail].
Your pod is being misused.
Educate employees and guests that it’s important that this pod be used only for breastfeeding
and pumping, so it is available and clean for nursing parents when they need it. See “Why
Your Pod Is Important for Breastfeeding Parents” on page 11.
You misplaced one of your keys.
Contact a locksmith if you’ve misplaced the unique brass key used to open the door handle.
You can purchase additional deadbolt keys from Schlage or other retailers. Search Schlage
61509 Emergency Release Key or B571 Occupancy Indicator Deadbolt key.
You need to get in when the deadbolt is locked.
There are several ways to get into a Mamava pod even when the deadbolt is locked.
First try this: Insert the provided emergency
deadbolt key into the center hold of the
occupancy indicator dial and turn to “vacant.”
Deadbolt is now open. Unlock the keypad with
your code or the pre-programmed “8008” code.
If that doesn’t work, use the traditional brass keys
that came with the lock.
If that doesn’t work: It is possible to access the
pod after removing either the center perforated
roof panel or, if your pod is an Original or an XL,
either of the curved side panels. Refer to the
Disassembly Guide for instructions.
Contact [e-mail] about extended warranty and service plans.
Troubleshooting + More • 14

You (or They) Might Wonder…
As you start spreading the word about your pod,
you might get some questions. Here are the most
common ones we hear—and how we respond.
Why isn’t there a sink in a Mamava?
Including plumbing would significantly reduce the mobility
and aordability of the pods for too many facilities.
Why isn’t there a changing station?
Mamava pods are designed for food prep. Changing diapers
in a pod makes them function more as a bathroom.
Are you hiding breastfeeding? (Of course not!)
Breastfeeding is beautiful and parents have the right to feed their babies however and
wherever they choose. But some want private spaces to pump. Some prefer privacy
for nursing or have babies who are easily distracted. Some may need help containing a
toddler while feeding an infant.
Mamava is committed to making breastfeeding and
pumping an authentic choice by providing spaces
for nursing parents.
We can’t move our mission forward without partners,
like you, who purchase and host Mamava pods.
You are making the world a better place for
breastfeeding parents. Thank you.
Troubleshooting + More • 15

License Agreement for Mamava Embedded Software
Important—please read carefully. This license governs your use of any Software embedded or installed in any
Mamava equipment (the “equipment”) That is sold or leased to you by mamava or any third party, excluding any
Software that is otherwise licensed to you by a separate written agreement Between you and Mamava
or another third party.
By activating or otherwise using the equipment you are accepting and agreeing to the terms of this license
with respect to the Software that has been pre-installed on the equipment.
You expressly acknowledge and agree that the Software may interface via a cellular data connection, at no additional
cost to you, with Mamava’s severs, web site and/or certain mobile applications installed on mobile devices. You agree
to be bound by and subject to all published terms and conditions associated with Mamava’s web site and/or any related
mobile application used by you or any third-parties that you allow to use the Equipment. You acknowledge and agree
that the Software may collect and transmit Equipment usage data to Mamava. Any data electronically collected by
Mamava in connection with the Software and/or your use of the Equipment shall belong solely to Mamava, and you
hereby assign to Mamava any right, title or interest that you may acquire in such information. Mamava’s privacy policy—
which can be found at https://www.mamava.com/privacy-policy - details the information that Mamava collects and what
it may do with that information. Mamava’s privacy policy is subject to change from time-to-time at the sole discretion
of Mamava.
Subject to your compliance with the terms of this License Agreement, Mamava hereby grants to you a limited, non-
exclusvie license to use the Software in machine-readable, object code form solely in connection with the use of the
Equipment in accordance with terms of this Owners’ Manual. The Software may be used only on the Equipment in which
it was initially installed. You agree that you will not assign, sublicense, transfer, pledge, lease, rent, or share your rights
under this License Agreement, except that you may permanently transfer all of your rights under this License Agreement
in connection with the sale or transfer of the Equipment. Any transferee of the Equipment, must accept the terms this
License Agreement prior to utilizing the Equipment.
You acknowledge and agree that the Software is proprietary to Mamava, or its aliates or licensors and is protected
under copyright law, trade secret law and laws governing confidential information. You acknowledge and agree that all
associated intellectual property rights in the Software shall remain with Mamava, its aliates and their licensors. This
License does not convey to you title or interest in or to the Software. Mamava and its aliates reserve all worldwide
rights not expressly granted under this Agreement.
You agree not to reverse engineer, decompile, translate, adapt or disassemble the Software, nor shall you attempt to
create the source code from the object code for the Software. You agree not to hack into, interfere with or try to connect
with the Equipment’s cellular data connection. You agree that Mamava may, but shall have no obligation to update the
Software from time-to-time via the Equipment’s cellular data connection
You agree that the software is provided “as is” and mamava makes no Representations and warranties regarding the
software. In no event shall Mamava or its ocers, directors, employees, agents, aliates, or Subcontractors, be liable
for any special, indirect or consequential damages, of any kind, including loss or damage caused by the software.
License Agreement for Mamava Embedded Software • 16