Mars Comfort-Aire Century DVH Series Repair manual

www.marsdelivers.com
Owner’s Manual &
Installation Manual
DVH Series
Inverter Single Zone Ductless Mini-Split
DVH09SG-0
DVH09SG-1
DVH12SG-0
DVH12SG-1
DVH18SG-1
DVH24SG-1

Unit Specifications and Features ...........................................................07
Owner’s Manual
Table of Contents
Safety Precautions ...............................................................................03
Care and Maintenance......................................................................12
Troubleshooting.................................................................................14
1. Indoor unit display.........................................................................................................................07
2. Operating temperature..................................................................................................................09
3. Other features ..............................................................................................................................10
4. Setting angle of airflow.................................................................................................................11
5. Manual operation (without Remote)..............................................................................................11

Installation Manual
Accessories..........................................................................................17
Unit Parts.............................................................................................19
Indoor Unit Installation......................................................................20
1. Select installation location..............................................................................................................20
2. Attach mounting plate to wall........................................................................................................20
3. Drill wall hole for connective piping................................................................................................21
4. Prepare refrigerant piping...............................................................................................................22
5. Connect drain hose........................................................................................................................22
6. Connect signal cable......................................................................................................................23
7. Wrap piping and cables.................................................................................................................24
8. Mount indoor unit.........................................................................................................................25
Outdoor Unit Installation.........................................................................26
1. Select installation location..............................................................................................................26
2. Install drain joint............................................................................................................................27
3. Anchor outdoor unit......................................................................................................................27
4. Connect signal and power cables...................................................................................................29
Refrigerant Piping Connection.........................................................30
A. Note on Pipe Length....................................................................................................................30
B.
Connection Instructions –Refrigerant Piping.................................................................................30
1. Cut pipe.................................................................................................................................30
2. Remove burrs.........................................................................................................................31
3. Flare pipe ends.......................................................................................................................31
4. Connect pipes........................................................................................................................31
Air Evacuation...................................................................................33
1. Evacuation Instructions................................................................................................................33
2. Note on Adding Refrigerant.........................................................................................................34
Electrical and Gas Leak Checks........................................................35
Test Run.............................................................................................36
Installation Summary - Indoor Unit .................................................18

1900 Wellworth
Jackson, MI 49203
Attention
Attention: Smartphone Compatibility
The following indoor unit models are compatible with smartphone operation.
Please order accessory; 7800-208 and follow the enclosed instructions.
B-DVH09SG-0/1, B-DVH12SG-0/1, B-DVH18SG-1, B-DVH24SG-1
ALL INVERTER MINI-SPLITS REQUIRE 14-4 STRANDED
WIRE BETWEEN THE INDOOR AND OUTDOOR UNITS
(NO EXCEPTIONS)
14 AWG 4/C TRAY CABLE
A14/4SRBTHHNBK
14 AWG (19/0147) BC 4/C, THHN CONDUCTORS POWER & CONTROL
TRAY CABLE TYPE TC CABLE FOR INSTALLATION IN
ACCORDANCE WITH ARTICLE 336 AND OTHER APPLICABLE PARTS
OF THE NATIONAL ELECTRICAL CODE. 600V (UL) E123517 DIRECT
BURIAL SUNLIGHT RESISTANT PVC JACKET
10/25/16
MADE IN USA BLACK
RoHS Compliant
MARS Part:
7603-900: 30’
7603-901: 55’
7603-902: 250’

Safety Precautions
Safety
Read Safety Precautions Before Operation and Installation
The seriousness of potential damage or injuries is classified as either a WARNING or CAUTION.
Incorrect installation due to ignoring instructions can cause serious damage or injury.
WARNING
This appliance can be used by children aged from 8 years and above and persons with reduced
This appliance is not intended for use by persons(including children) with reduced physical, sensory
or mental capabilities, or lack of experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person responsible for their safety. Children
should be supervised to ensure that they do not play with the appliance(IEC Standard requirements).
physical, sensory or mental capabilities or lack of experience and knowledge if they have been given
supervision or instruction concerning use of the appliance in a safe way and understand the hazards
involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be
made by children without supervision(EN Standard requirements).
WARNINGS FOR PRODUCT USE
•
If an abnormal situation arises (like a burning smell), immediately turn off the unit and disconnect
the power. Call your dealer for instructions to avoid electric shock, fire or injury.
•
Do not
insert fingers, rods or other objects into the air inlet or outlet. This may cause injury, since
the fan may be rotating at high speeds.
•
Do not
use flammable sprays such as hair spray, lacquer or paint near the unit. This may cause
fire or combustion.
•
Do not
operate the air conditioner in places near or around combustible gases. Emitted gas may
collect around the unit and cause explosion.
•
Do not
•
•
Do not
expose your body directly to cool air for a prolonged period of time.
•
•
If the air conditioner is used together with burners or other heating devices, thoroughly ventilate
the room to avoid oxygen deficiency.
Safety Precautions
Do not allow children to play with the air conditioner. Children must be supervised around the
unit at all times.
operate your air conditioner in a wet room such as a bathroom or laundry room. Too
much exposure to water can cause electrical components to short circuit.
In certain functional environments, such as kitchens, server rooms, etc., the use of specially
designed air-conditioning units is highly recommended.
 Page 3
WARNING
This symbol indicates the possibility
of personnel injury or loss of life.
CAUTION
This symbol indicates the possibility of
property damage or serious consequences.

Safety Precautions
 Page 4
• Do not
clean the air conditioner with combustible cleaning agents. Combustible cleaning agents
can cause fire or deformation.
CLEANING AND MAINTENANCE WARNINGS
• Turn off the device and disconnect the power before cleaning. Failure to do so can cause
electrical shock.
• Do not
clean the air conditioner with excessive amounts of water.
CAUTION
• Turn off the air conditioner and disconnect the power if you are not going to use it for a long time.
• Turn off and unplug the unit during storms.
• Make sure that water condensation can drain unhindered from the unit.
• Do not operate the air conditioner with wet hands. This may cause electric shock.
• Do not use device for any other purpose than its intended use.
• Do not climb onto or place objects on top of the outdoor unit.
• Do not allow the air conditioner to operate for long periods of time with doors or windows open,
or if the humidity is very high.
ELECTRICAL WARNINGS
• Only use the specified power cord. If the power cord is damaged, it must be replaced by the
manufacturer , its service agent or similarly qualified persons in order to avoid a hazard.
• Keep power plug clean. Remove any dust or grime that accumulates on or around the plug. Dirty
plugs can cause fire or electric shock.
•
•
•
•
•
•
•
Do not pull power cord to unplug unit. Hold the plug firmly and pull it from the outlet. Pulling
directly on the cord can damage it, which can lead to fire or electric shock.
Do not modify the length of the power supply cord or use an extension cord to power the unit.
Do not share the electrical outlet with other appliances. Improper or insufficient power supply
can cause fire or electrical shock.
If connecting power to fixed wiring, an all-pole disconnection device which has at least 3mm
clearances in all poles, and have a leakage current that may exceed 10mA, the residual current
device(RCD) having a rated residual operating current not exceeding 30mA, and disconnection
must be incorporated in the fixed wiring in accordance with the wiring rules.
For all electrical work, follow all local and national wiring standards, regulations, and the
Installation Manual. Connect cables tightly, and clamp them securely to prevent external forces
from damaging the terminal. Improper electrical connections can overheat and cause fire, and may
also cause shock.
All electrical connections must be made according to the Electrical Connection
Diagram located on the panels of the indoor and outdoor units.
All wiring must be properly arranged to ensure that the control board cover can close properly. If
the control board cover is not closed properly, it can lead to corrosion and cause the connection
points on the terminal to heat up, catch fire, or cause electrical shock.
The product must be properly grounded at the time of installation, or electrical shock may occur.
TAKE NOTE OF FUSE SPECIFICATIONS
The air conditioner’s circuit board (PCB) is designed with a fuse to provide overcurrent protection.
The specifications of the fuse are printed on the circuit board ,such as :
Indoor unit: T3.15AL/250VAC, T5AL/250VAC, T3.15A/250VAC, T5A/250VAC, etc.
Outdoor unit:T20A/250VAC(<=18000Btu/h units), T30A/250VAC(>18000Btu/h units)
NOTE: For the units with R32 or R290 refrigerant , only the blast-proof ceramic fuse can be used.

Safety Precautions
 Page 5
WARNINGS FOR PRODUCT INSTALLATION
1. Installation must be performed by an authorized dealer or specialist. Defective installation can
cause water leakage, electrical shock, or fire.
2. Installation must be performed according to the installation instructions. Improper installation
can cause water leakage, electrical shock, or fire.
(In North America,installation must be performed in accordance with the requirement of NEC
and CEC by authorized personnel only.)
3.
Contact an authorized service technician for repair or maintenance of this unit. This appliance
shall be installed in accordance with national wiring regulations.
4.
Only use the included accessories, parts, and specified parts for installation. Using non-standard
parts can cause water leakage, electrical shock, fire, and can cause the unit to fail.
5.
6.
Install the unit in a firm location that can support the unit’s weight. If the chosen location cannot
support the unit’s weight, or the installation is not done properly, the unit may drop and cause
serious injury and damage.
7.
8.
9.
10.
11.
Do not turn on the power until all work has been completed.
When moving or relocating the air conditioner, consult experienced service technicians for
disconnection and reinstallation of the unit.
How to install the appliance to its support, please read the information for details in "indoor unit
installation" and "outdoor unit installation" sections .
For units that have an auxiliary electric heater, do not install the unit within 1 meter (3 feet) of
any combustible materials.
Do not install the unit in a location that may be exposed to combustible gas leaks. If
combustible
gas accumulates around the unit, it may cause fire.
Install drainage piping according to the instructions in this manual. Improper drainage may
cause water damage to your home and property.
Note about Fluorinated Gasses(Not applicable to the unit using R290 Refrigerant)
1.
This air-conditioning unit contains fluorinated greenhouse gasses. For specific information on the
type of gas and the amount, please refer to the relevant label on the unit itself or
the
“Owner's Manual - Product Fiche ” in the packaging of the outdoor unit. (European
Union products only)
.
2. Installation, service, maintenance and repair of this unit must be performed by a certified
technician.
3. Product uninstallation and recycling must be performed by a certified technician.
4. For equipment that contains fluorinated greenhouse gases in quantities of 5 tonnes of CO 2
equivalent or more, but of less than 50 tonnes of CO
2 equivalent, If the system has a leak-
detection system installed, it must be checked for leaks at least every 24 months.
5. When the unit is checked for leaks, proper record-keeping of all checks is strongly recommended.

Safety Precautions
Page 6 
WARNING for Using R32/R290 Refrigerant
When flammable refrigerant are employed, appliance shall be stored in a well-ventilated area
where the room size corresponds to the room area as specific for operation.
For R32 refrigerant models:
Appliance shall be installed, operated and stored in a room with a floor area larger than 14 ft.
Appliance shall not be installed in an unventilated space, if that space is smaller than
14 ft. For
R290 refrigerant models, the minimum room size needed:
<=9000Btu/h units:
42 ft.
>9000Btu/h and <=12000Btu/h units: 55 ft.
>12000Btu/h and <=18000Btu/h units: 26m
>18000Btu/h and <=24000Btu/h units: 35m
Reusable mechanical connectors and flared joints are not allowed indoors.
(EN Standard Requirements).
Mechanical connectors used indoors shall have a rate of not more than 3g/year at 25%
of the maximum allowable pressure. When mechanical connectors are reused indoors,
sealing parts shall be renewed. When flared joints are reused indoors, the flare part
shall be re-fabricated. (UL Standard Requirements)
85 ft.
114 ft.

Page 7 
Unit Specifications and Features
Unit
Specifications
and Features
Indoor unit display
Display Code
Meanings
Power Cable (Some Units )
Remote Control
Remote Control
Holder (Some Units)
Functional Filter
(On Back of Main Filter - Some Units)
Louver
Front Panel
Display window
(A) (B) (C) (D)
“ ”
“ ”
when ECO function is activated(some units)
Lights up in different color according to the operation
mode(some units):
Under COOL and DRY mode, it displays as cool color.
Under HEAT mode, it displays as warm color.
“ ” when Wireless Control feature is activated(some units)
“ ” for 3 seconds when:
• TIMER ON is set (if the unit is OFF, remains on when TIMER ON is set )
• FRESH , SWING, TURBO , SILENCE or SOLAR PV ECO feature is turned on
“ ”
“ ” for 3 seconds when:
• TIMER OFF is set
• FRESH , SWING, TURBO , SILENCE or SOLAR PV ECO feature is turned off
“ ” when defrosting(cooling & heating units)
“ ” when anti-cold air feature is turned on
“ ” when unit is self-cleaning
“ ” when 8 C heating feature is turned on
“ ” Displays temperature, operation feature and Error codes:
NOTE: Different models have different front panel and display windows. Not all the indicators
described below are available for the air conditioner you purchased. Please check the indoor display
window of the unit you purchased.
Illustrations in this manual are for explanatory purposes. The actual shape of your indoor unit
may vary. The actual shape shall prevail.

Unit
Specifications
and Features
Page 8 
(E)
“ ”
Power Cable (Some Units )
Remote Control
Remote Control
Holder (Some Units)
Functional Filter
(On Back of Main Filter - Some Units)
Louver
Front Panel
Display window
Display window
The unit has a built-in light sensor to detect
the ambient brightness. When the light is
turned off, the display will be off after 7
seconds, saving energy and offering you a
comfortable sleep.
“ ” for 3 seconds when:
• TIMER ON is set(if the unit is OFF, remains on when TIMER ON is set )
• FRESH, SWING, TURBO, or SILENCE features is turned on
“ ” for 3 seconds when:
• TIMER OFF is set
• FRESH, SWING, TURBO, or SILENCE features is turned off
“ ” when defrosting(for cooling & heating units)
“ ” when unit is self-cleaning(some units)
“ ” when fresh feature is turned on(some units)
“ ” when ECO feature is activated(some units)
“ ” when wireless control feature is activated(some units)
Display Code
Meanings
“ ” Displays temperature, operation feature and Error codes:
In Fan mode, the unit will display the room temperature.
In other modes, the unit will display your temperature setting.
Pressing the LED button on the remote control will turn off the display screen, press the
LED button again during 15 seconds and it will display the room temperature, if you press
it again after 15 seconds, it will turn on the display screen.
“ ” when 8°C(46°F) or 12°C(54°F) heating mode is turned
on(some units)

Unit
Specifications
and Features
Page 9 
Operating temperature
When your air conditioner is used outside of the following temperature ranges, certain safety
protection features may activate and cause the unit to disable.
Room
Temperature 17°C-32°C (62°F-90°F) 0°C-30°C
(32°F-86°F) 10°C-32°C (50°F-90°F)
Outdoor
Temperature
18°C-43°C (64°F-109°F)
-7°C-24°C
(19°F-75°F)
11°C-43°C (52°F-109°F)
-7°C-43°C (19°F-109°F)
(For models with low-temp cooling systems) 18°C-43°C (64°F-109°F)
18°C-52°C (64°F-126°F)
(For special tropical models) 18°C-52°C (64°F-126°F) (For special tropical models)
COOL mode HEAT mode DRY mode
COOL mode HEAT mode DRY mode
Room Temperature 17°C - 32°C
(62°F - 90°F)
0°C - 30°C
(32°F - 86°F)
10°C - 32°C
(50°F - 90°F)
Outdoor
Temperature
0°C - 50°C
(32°F - 122°F)
-15°C - 30°C
(5°F - 86°F)
0°C - 50°C
(32°F - 122°F)
0°C - 52°C
(32°F - 126°F)
(For special
tropical models)
0°C - 52°C
(32°F - 126°F)
(For special
tropical models)
-15°C - 50°C
(5°F - 122°F)
(For models with
low temp. cooling
systems.)
To further optimize the performance of your unit, do the following:
•Keep doors and windows closed.
•Limit energy usage by using TIMER ON and TIMER OFF functions.
•Do not block air inlets or outlets.
•Regularly inspect and clean air filters.
FOR OUTDOOR UNITS
WITH AUXILIARY
ELECTRIC HEATER
Inverter Split Type
Fixed-speed Type
When outside
temperature is below 0°C
(32°F ), we strongly
recommend keeping the
unit plugged in at all
time to ensure smooth
ongoing performance.
NOTE: Room relative humidity less than 80%. If the air conditioner operates in excess of this
figure, the surface of the air conditioner may attract condensation. Please set the vertical air
flow louver to its maximum angle (vertically to the floor), and set it on HIGH fan mode.

Page 10 
Unit
Specifications
and Features
Other Features
•Auto-Restart(some units)
If the unit loses power, it will automatically
restart with the prior settings once power has
been restored.
•Anti-mildew (some units)
When turning off the unit from COOL, AUTO
(COOL), or DRY modes, the air conditioner will
continue operate at very low power to dry up
condensed water and prevent mildew growth.
•Wireless Control (some units)
Wireless control allows you to control your air
conditioner using your mobile phone and a
wireless connection.
•Louver Angle Memory(some units)
When turning on your unit, the louver will
automatically resume its former angle.
•Refrigerant Leakage Detection
(some units)
The indoor unit will automatically display “EC”
or “EL0C”or flash LEDS (model dependent )
when it detects refrigerant leakage.
The SLEEP function is used to decrease
energy use while you sleep (and don’t
need the same temperature settings to
stay comfortable). This function can only
be activated via remote control. And the
Sleep function is not available in FAN or
DRY mode.
Press the SLEEP button when you are
ready to go to sleep. When in COOL mode,
the unit will increase the temperature
by 1°C (2°F) after 1 hour, and will increase
an additional 1°C (2°F) after another hour.
When in HEAT mode, the unit will decrease
the temperature by 1°C (2°F) after 1 hour,
and will decrease an additional 1°C (2°F)
after another hour.
Sleep Operation
•
For the USB device access, replacement,
maintenance operations must be carried
out by professional staff.
Set
temperature
1hr 1hr
Keep
running
SLEEP Operation
Saving energy during sleep
Heat mode( -1 C/2 F) per hour
for the first two hours
Cool mode(+1 C/2 F) per hour
for the first two hours
A guide on using the infrared remote is not
included in this literature package. Not all
the functions are available for the air
conditioner, please check the indoor display
and remote control of the unit you purchased.
The sleep feature will stop after 8 hours and
the system will keep running with final
situation.

Page 11 
Unit
Specifications
and Features
Manual control button
Setting vertical angle of air flow
While the unit is on, use the SWING/DIRECT
button on remote control to set the direction
(vertical angle) of airflow. Please refer to the
Remote Control Manual for details.
The horizontal angle of the airflow must be set
manually. Grip the deflector rod (See Fig.B)
and manually adjust it to your preferred direction.
For some units, the horizontal angle of the airflow
can be set by remote control. please refer to the
Remote Control Manual.
NOTE ON LOUVER ANGLES
When using COOL or DRY mode, do not set
louver at too vertical an angle for long periods
of time. This can cause water to condense on
the louver blade, which will drop on your floor
or furnishings.
When using COOL or HEAT mode, setting the
louver at too vertical an angle can reduce the
performance of the unit due to restricted air
flow.
CAUTION
Do not put your fingers in or near the blower
and suction side of the unit. The high-speed
fan inside the unit may cause injury.
Fig. B
Fig. A
Setting Angle of Air Flow
Setting horizontal angle of air flow
•
To operate your unit manually:
1. Open the front panel of the indoor unit.
2. Locate the MANUAL CONTROL button on
the right-hand side of the unit.
3. Press the MANUAL CONTROL button one
time to activate FORCED AUTO mode.
4. Press the MANUAL CONTROL button again
to activate FORCED COOLING mode.
5.
Press the MANUAL CONTROL button a third
time to turn the unit off.
6. Close the front panel.
CAUTION
The manual button is intended for testing purposes
and emergency operation only. Please do not use this
function unless the remote control is lost and it is
absolutely necessary. To restore regular operation,
use the remote control to activate the unit. Unit must
be turned off before manual operation.
Manual Operation(without remote) Deflector
rod
Range
NOTE: Do not move louver by hand. This will
cause the louver to become out of sync. If this
occurs, turn off the unit and unplug it for a few
seconds, then restart the unit. This will reset the
louver.

Page 12 
Cleaning Your Indoor Unit
BEFORE CLEANING OR
MAINTENANCE
ALWAYS TURN OFF YOUR AIR CONDITIONER
SYSTEM AND DISCONNECT ITS POWER SUPPLY
BEFORE CLEANING OR MAINTENANCE.
CAUTION
Only use a soft, dry cloth to wipe the unit clean.
If the unit is especially dirty, you can use a cloth
soaked in warm water to wipe it clean.
• Do not use chemicals or chemically treated
cloths to clean the unit
• Do not use benzene, paint thinner,
polishing powder or other solvents to clean
the unit. They can cause the plastic surface
to crack or deform.
• Do not use water hotter than 40°C (104°F)
to clean the front panel. This can cause the
panel to deform or become discolored.
Cleaning Your Air Filter
A clogged air conditioner can reduce the cooling
efficiency of your unit, and can also be bad for
your health. Make sure to clean the filter once
every two weeks.
1. Lift the front panel of the indoor unit.
2. Grip the tab on the end of the filter, lift it
up,then
pull it towards yourself.
3. Now pull the filter out.
4. If your filter has a small air freshening filter,
unclip it from the larger filter. Clean this air
freshening filter with a hand-held vacuum.
5. Clean the large air filter with warm, soapy
water. Be sure to use a mild detergent.
Care and Maintenance
6. Rinse the filter with fresh water, then shake
off excess water.
7. Dry it in a cool, dry place, and refrain from
exposing it to direct sunlight.
8. When dry, re-clip the air freshening filter to
the larger filter, then slide it back into the
indoor unit.
9. Close the front panel of the indoor unit.
CAUTION
Do not touch air freshening (Plasma) filter for
at least 10 minutes after turning off the unit.
Care and
Maintenance
Filter Tabs
Remove air freshening filter from back of
larger filter (some units)

Page 13 
Air Filter Reminders (Optional)
Air Filter Cleaning Reminder
After 240 hours of use, the display window on
the indoor unit will flash “CL.” This is a reminder
to clean your filter. After 15 seconds, the unit will
revert to its previous display.
To reset the reminder, press the LED button
on your remote control 4 times, or press the
MANUAL CONTROL button 3 times. If you don’t
reset the reminder, the “CL” indicator will flash
again when you restart the unit.
Air Filter Replacement Reminder
After 2,880 hours of use, the display window on
the indoor unit will flash “nF.” This is a reminder
to replace your filter. After 15 seconds, the unit
will revert to its previous display.
To reset the reminder, press the LED button
on your remote control 4 times, or press the
MANUAL CONTROL button 3 times. If you don’t
reset the reminder, the “nF” indicator will flash
again when you restart the unit.
Maintenance –
Long Periods of Non-Use
If you plan not to use your air conditioner for an
extended period of time, do the following:
Clean all filters Turn on FAN function until
unit dries out completely
Turn off the unit and
disconnect the power
Remove batteries
from remote control
Maintenance –
Pre-Season Inspection
After long periods of non-use, or before periods
of frequent use, do the following:
Check for damaged wires Clean all filters
Check for leaks Replace batteries
Make sure nothing is blocking all air inlets and outlets
Care and
Maintenance
CAUTION
• Before changing the filter or cleaning,
turn off the unit and disconnect its power
supply.
• When removing filter, do not touch metal
parts in the unit. The sharp metal edges can
cut you.
• Do not use water to clean the inside of the
indoor unit. This can destroy insulation and
cause electrical shock.
• Do not expose filter to direct sunlight when
drying. This can shrink the filter.
CAUTION
• Any maintenance and cleaning of outdoor
unit should be performed by an authorized
dealer or a licensed service provider.
• Any unit repairs should be performed
by an authorized dealer or a licensed
service provider.

Page 14 
Common Issues
The following problems are not a malfunction and in most situations will not require repairs.
Issue Possible Causes
Unit does not turn
on when pressing
ON/OFF button
The Unit has a 3-minute protection feature that prevents the unit from
overloading. The unit cannot be restarted within three minutes of being
turned off.
The unit may change its setting to prevent frost from forming on the unit.
Once the temperature increases, the unit will start operating in the
previously selected mode again.
The set temperature has been reached, at which point the unit turns off the
compressor. The unit will continue operating when the temperature
fluctuates again.
The indoor unit
emits white mist
In humid regions, a large temperature difference between the room’s air
and the conditioned air can cause white mist.
Both the indoor and
outdoor units emit
white mist
When the unit restarts in HEAT mode after defrosting, white mist may be
emitted due to moisture generated from the defrosting process.
Troubleshooting
Troubleshooting
The unit changes from
COOL/HEAT mode to
FAN mode
The indoor unit makes
noises
A rushing air sound may occur when the louver resets its position.
A squeaking sound may occur after running the unit in HEAT mode due to
expansion and contraction of the unit’s plastic parts.
Both the indoor unit
and outdoor unit make
noises
Low hissing sound during operation: This is normal and is caused by refrigerant
gas flowing through both indoor and outdoor units.
Low hissing sound when the system starts, has just stopped running, or is
defrosting: This noise is normal and is caused by the refrigerant gas stopping or
changing direction.
Squeaking sound: Normal expansion and contraction of plastic and metal parts
caused by temperature changes during operation can cause squeaking noises.
SAFETY PRECAUTIONS
If ANY of the following conditions occurs, turn off your unit immediately!
• The power cord is damaged or abnormally warm
• You smell a burning odor
• The unit emits loud or abnormal sounds
• A power fuse blows or the circuit breaker frequently trips
• Water or other objects fall into or out of the unit
DO NOT ATTEMPT TO FIX THESE YOURSELF! CONTACT AN AUTHORIZED
SERVICE PROVIDER IMMEDIATELY!

Page 15 
Issue Possible Causes
The outdoor unit
makes noises
The unit will make different sounds based on its current operating mode.
Dust is emitted from
either the indoor or
outdoor unit
The unit may accumulate dust during extended periods of non-use, which will be
emitted when the unit is turned on. This can be mitigated by covering the unit during
long periods of inactivity.
The unit emits a
bad odor
The unit may absorb odors from the environment (such as furniture, cooking,
cigarettes, etc.) which will be emitted during operations.
The unit’s filters have become moldy and should be cleaned.
The fan of the outdoor
unit does not operate
During operation, the fan speed is controlled to optimize product operation.
Operation is erratic,
unpredictable, or
unit is unresponsive
Interference from cell phone towers and remote boosters may cause the unit to
malfunction.
In this case, try the following:
• Disconnect the power, then reconnect.
• Press ON/OFF button on remote control to restart operation.
NOTE: If problem persists, contact a local dealer or your nearest customer service center. Provide
them with a detailed description of the unit malfunction as well as your model number.
Troubleshooting
Troubleshooting
When troubles occur, please check the following points before contacting a repair company.
Problem Possible Causes Solution
Poor Cooling
Performance
Temperature setting may be higher
than ambient room temperature Lower the temperature setting
The heat exchanger on the indoor
or outdoor unit is dirty
Clean the affected heat exchanger
The air filter is dirty Remove the filter and clean it according to
instructions
The air inlet or outlet of either
unit is blocked
Turn the unit off, remove the obstruction
and turn it back on
Doors and windows are open Make sure that all doors and windows are
closed while operating the unit
Excessive heat is generated
by sunlight
Close windows and curtains during periods
of high heat or bright sunshine
Too many sources of heat in the
room (people, computers,
electronics, etc.)
Reduce amount of heat sources
Low refrigerant due to leak
or long-term use
Check for leaks, re-seal if necessary and
top off refrigerant
SILENCE function is activated
(optional function)
SILENCE function can lower product
performance by reducing operating
frequency. Turn off SILENCE function.

Page 16 
Troubleshooting
Problem Possible Causes Solution
The unit is not
working
Power failure Wait for the power to be restored
The power is turned off Turn on the power
The fuse is burned out Replace the fuse
Remote control batteries are dead
Replace batteries
The Unit’s 3-minute protection
has been activated
Wait three minutes after restarting
the unit
Timer is activated Turn timer off
The unit starts and
stops frequently
There’s too much or too little
refrigerant in the system
Check for leaks and recharge the
system with refrigerant.
Incompressible gas or moisture
has entered the system.
Evacuate and recharge the system
with refrigerant
The compressor is broken Replace the compressor
The voltage is too high or
too low
Install a manostat to regulate the
voltage
Poor heating
performance
The outdoor temperature is
extremely low
Use auxiliary heating device
Cold air is entering through
doors and windows
Make sure that all doors and
windows are closed during use
Low refrigerant due to leak or
long-term use
Check for leaks, re-seal if necessary
and top off refrigerant
Indicator lamps
continue flashing The unit may stop operation or continue to run safely. If the indicator
lamps continue to flash or error codes appear, wait for about 10
minutes. The problem may resolve itself.
If not, disconnect the power, then connect it again. Turn the unit on.
If the problem persists, disconnect the power and contact your nearest
customer service center.
Error code appears and
begins with the letters
as the following in the
window display of
indoor unit:
E(x), P(x), F(x)
EH(xx), EL(xx), EC(xx)
PH(xx), PL(xx), PC(xx)
•
•
•
NOTE:
If your problem persists after performing the checks and diagnostics above,
turn off your unit immediately and contact an authorized service center.


Page 17

Accessories
The air conditioning system comes with the following accessories. Use all of the installation parts
and accessories to install the air conditioner. Improper installation may result in water leakage,
electrical shock and fire, or cause the equipment to fail. The items are not included
with the air conditioner must be purchased separately.
Magnetic ring and belt
Varies by model
1 2 3
(if supplied ,please refer to
the wiring diagram to install
it on the connective cable. )
Pass the belt through
the hole of the Magnetic
ring to fix it on the cable
Name
Shape Quantity(PC)
(Need to be installed on
the back of main air filter
by the authorized
technician while installing
the machine)
Mounting plate
fixing screw
Remote controller
Fixing screw for
remote controller
holder(optional)
Remote controller
holder(optional)
Drain joint
(for cooling &
heating models)
Seal
(for cooling &
heating models)
Mounting plate
Manual
Parts you must purc hase
separately. Consult the dealer
about the proper pipe size of
the unit you purchased.
Connecting pipe
assembly
Liquid side
Gas side
Φ6.35( 1/4i n)
Φ9.52(3/8in)
Φ9.52(3/8in)
Φ12.7(1/2in)
Φ16( 5/8in)
Φ19( 3/4in)
Accessories
2-3
1
1
1
Anchor
1
2
1
2
Battery
Small Filter
1~2
(depending
on models)
5~8
(depending
on models)
5~8
(depending
on models)
Name of Accessories Name of AccessoriesQ’ty(pc) Shape Q’ty(pc) Shape


Page 18

Installation Summary -Indoor Unit
Installation Summary - Indoor Unit
Select Installation Location
Attach Mounting Plate
Determine Wall Hole Position
123
Drill Wall Hole
4
At Least
6" (15cm)
At least 6" (15cm)
Mount Indoor Unit
STEP 8
Wrap Piping and Cable
(not applicable for some locations in the US )
Connect Piping
Prepare Drain Hose
Connect Wiring
(not applicable for some
locations in the US )
456
78
9
At Least
6" (15cm)
At least 64"
(163cm)