Master MCA Alliance Series User manual

MCA Alliance Series
Combination Filter and Softener
2022 Version
MASTER
Water Conditioning Corp.
Installation and Operation Manual

Table of Contents
Model Number......................................................................................1
Shipping Carton Description.................................................................1
Filter Media Packaging.........................................................................1
Water Softener Positioning...................................................................1
Control Valve........................................................................................2
Service and Drain Piping...................................................................3-5
Electrical Requirements........................................................................6
Brine Tank............................................................................................6
Filling Softener with Water....................................................................7
Control Valve Timer Settings................................................................8
Final Check...........................................................................................9
Manual Regeneration...........................................................................9
Bypass Valve Operation.....................................................................10
Troubleshooting.............................................................................11-15
Error Codes........................................................................................16
Control Valve Parts List.................................................................17-22
Warranty.............................................................................................23

1
Installation and Operating Instructions for
Alliance Series Combination Systems
Model #:
_______ CFES-20/30/40T Birm Filter/Softener
_______ CNS-20/30/40T Neutralizer/Softener
_______ CTS-20/30/40T Activated Carbon/Softener
Shipping Carton Description:
Contents
Description
Mineral tank
Distributor pipe and softening resin installed
Brine tank
464 shutoff valve assembly
Control Valve
Control valve, bypass valve, and tailpiece kit
Filter Media is Packaged as Follows:
Model #
Media
CFES-20T
½ CF Birm
CFES-30T
1 CF Birm
CFES-40T
1 CF Birm
CNS-20T
½ CF NS Mix
CNS-30T
½ CF Calcite & ½ CF NS Mix
CNS-40T
½ CF Calcite & ½ CF NS Mix
CTS-20T
½ CF Activated Carbon
CTS-30T
1 CF Activated Carbon
CTS-40T
1 CF Activated Carbon
NOTE: This combination unit is not intended to be used for treating
water that is microbiologically unsafe or of unknown quality without
adequate disinfection whether before or after the system.
Water Softener Positioning:
1. Place combination unit in desired position, far enough from walls and
other obstructions to allow for servicing the unit.
2. Place the combination unit within reasonable access to a grounded
115V/60 HZ circuit and a legal drain line connection.

2
Combination Unit Tank Loading: The 20/30 units have a vortech
distributor and do not require gravel. The C-800 softening resin is
already loaded in the bottom tank for all systems.
1. Remove yellow caplug from top of tank. DO NOT CUT white riser tube.
2. Center the distributor and make sure it is resting on the bottom of the
tank. The top of the distributor pipe will be 5/8” above the top of the
tank.
3. Cover the top opening of the distributor pipe before filling the tank with
media.
4. Pour the media provided with the unit into the top of the tank. See page
one for your specific model number unit to determine the amount of
media to load into the mineral tank.
5. Remove the material used to cover the top opening of the distributor
pipe.
Control Valve:
1. When facing the front of the MCA timer, the inlet connection is located
on the right and the outlet connection is on the left. The control valve's
inlet and outlet connections are either 1” copper or PVC equipped with
gasket and nut.
Front View Top View
2. Turn the control valve upside down and ensure that the control valve
distributor o’ring is in place. Use silicone lubricant on the o'ring.
**DO NOT USE PETROLEUM!**
**USE ONLY SILICONE**
3. Place the control valve onto the distributor pipe and into the tank
opening.
Control Valve

3
4. Thread the control valve hand tight . Do not overtighten.
5. Locate the bypass valve assembly that is packaged with the
control valve. The bypass valve has two red handles that
indicate flow direction, two threaded connections for the tail
piece kit and two o’ring seal connections with nuts for the control
valve. Align the insert connection ends with o’ring seals and
nuts to the inlet and outlet connections of the control valve.
Hand tighten the nuts. DO NOT OVERTIGHTEN THE NUT!
6. Locate the tail piece kit that is packaged with the control valve.
The standard tail piece kit is 1” copper with optional 1” PVC or ¾”
copper kits available as a special order. Each tail piece,
o’ring, split ring and nut is presassembled at the factory. Align a
tail piece assembly to the bypass valve threaded inlet and insert
until the nut can be tightened. Hand tighten the nut because
excessive tightening will damage the assembly. REPEAT THE
PROCEDURE FOR THE OUTLET CONNECTION.
Service and Drain Piping:
1. Pipe combination unit into the service lines .The inlet and outlet
connections of the control valve are 1” copper or PVC and are located
on the back of the valve body. As you face the timer the inlet is on the
right and the outlet is on the left. Always follow local plumbing codes
when installing our water treatment equipment.
2. If sweat fittings are used, be sure soldering is done in such a manner
as not to allow heat to reach the control valve or bypass. (If Schedule
Control Valve
Bypass Valve
Tail piece assembly

4
80 PVC is used make sure to follow the proper primer and solvent
instructions.)
3. The drain line connection is 5/8 OD or ¾” npt and is located on the top
left of the valve as you face the timer. It is recommended you install a
¾” union on the drain line for servicing. The drain line must be of
adequate size to allow for full regeneration flow.
•The control valve drain connection is 3/4" npt.
•Never decrease the drain piping size to below drain
connection size.
•Maximum drain line length is 30 feet.
•Maximum drain line height is 6 feet above the control
valve.
•The drain line must be piped to an open air gap (See
Figure above)
•Always follow local plumbing codes.
UNDER NO CIRCUMSTANCES SHOULD THERE BE A DIRECT
CONNECTION WITH SANITARY SEWAGE FACILITIES.
DRAIN LINE
CONNECTION

5
MASTER
Water Conditioning Corp.
Well Tank
NOTE: All Master Water Conditioners must be
installed after the well tank or water meter if its
public water supply.
Brine tank
Air Gap Drain
Overflow
fitting to
floor drain
gravity
Untreated
TYPICAL PIPING LAYOUT FOR
CSERIES COMBINATION UNIT
Treated
Master Water
Conditioner

6
Electrical Requirements:
Always follow all local electrical codes when installing our water treatment
equipment.
1. Provide an 115v/60Hz properly grounded dedicated electrical
Outlet. (It’s very important that the polarity be correct)
Avoid using outlets that are switch controlled.
2. Maximum amperage required is 5 amps.
3. Make sure the electrical service provides power 24 hours per day.
We recommend installing a surge protector to protect unit from
power surges, which are not covered by warranty.
Brine Tank:
1. The brine tank should be located directly beside the combination unit
mineral tank.
2. Connect the 3/8" poly tubing to the 3/8” black elbow compression fitting
located on the top left side of the MCA control valve.
3. Place 2 gallons of water directly into the brine tank.
See Figure Below.
If the brine tank is equipped with a shutoff valve, the float height was
preset at the factory.
BRINE REFILL
CONNECTION

7
Filling Softener with Water:
1. Connect the MCA control valve transformer into the electrical outlet
provided.
2. Press and hold the Up and Down arrows simultaneously for three
seconds until the drive motor starts. When the drive motor stops, the
display will read “C1” backwash position.
3. Open the inlet ball valve a ¼ turn of its full open position to allow water
to enter the water softener mineral tank slowly. The water is going to
enter the tank from the bottom of the distributor pipe and leave the tank
from the top. This will slowly purge all the air from the tank.
IF WATER ENTERS THE TANK TOO FAST, ALL THE CATION RESIN
WILL BE FLUSHED TO DRAIN DURING START UP.
4. When only water is running to the drain, open the inlet and outlet ball
valves fully.
5. Press the Up button to advance the control valve to the brine/rinse
position. The display will read “C2”.
6. Once the drive motor stops, press the Up button to advance the control
valve to the fast rinse position. The display will read “C4”. The fast
rinse position will rinse the softener tank.
7. The control valve will automatically advance to the brine refill position
where the brine tank will fill with the proper amount of water. The
display will read “C5”.
NOTE: THE TIMER WILL AUTOMATICALLY ADVANCE TO THE
SERVICE POSITION AND THE DISPLAY WILL READ TIME OF DAY.
Control Valve Timer Settings:

8
Note: The control valve is set at the factory. You only need to set the
time of day and regeneration time if required, which is preset at 2 am.
Time of Day Setting
1) Press and hold the CLOCK button. The screen will display “Set
Time” and the hour will be blinking.
2) Press the UP or DOWN arrows to adjust the hour —check for
correct am or pm mode.
3) Press the CLOCK button.
4) Press the UP or DOWN arrows to adjust the minutes.
5) Press the CLOCK button.
Time of Regeneration Setting (the factory default is 2 AM)
Simultaneously press the CLOCK and the UP arrow for 3 seconds: The
screen will display “Set Time Regen” and the hour will be blinking.
1) Use the UP or DOWN arrows to adjust hour.
2) Press the CLOCK button.
3) Press the UP or DOWN arrows to adjust the minutes.
4) Press the CLOCK button.
Regeneration Frequency Setting (the factory default is every 7 days)
The screen will display “Set Regen Day” and the days of
regeneration frequency will be blinking.
1) To change the number, use the UP or DOWN arrows.
2) Press the CLOCK button.
3) Set up is complete and the screen will now show the time.

9
Final Check:
1. Fill the brine tank with Solar Salt and the Res-Up Feeders with Res-Up
(one quart is provided).
2. Make sure the drain line connection meets all plumbing codes and that
the drain line size can handle the backwash flow rate of the softener.
3. Make sure the Inlet and Outlet on bypass valve are open.
4. Make sure the control valve timer is plugged into an electrical outlet with
power 24 hours per day.
5. Check all piping for leaks.

10

11
Troubleshooting
Problem: Water conditioner fails to regenerate. No soft water.
Possible Cause
Solution
Power supply to MCA control has
been interrupted.
Determine reason for power
interruption and correct. Reset time of
day.
Water pressure lost.
Restore water pressure.
Corrupted programming of MCA
timer.
Reprogram timer assembly.
Defective MCA timer.
Replace timer assembly.
No salt in brine tank.
Add salt and regenerate.
Manual bypass valve is open.
Close manual bypass valve.
Leak at riser pipe seal.
Insure that riser pipe is properly
sealed at o’ring seal. Inspect pipe for
cracks.
Insufficient brine.
Check brine float height and clean
assembly if necessary. Check flow
rate capabilities of safety float and air
check assembly.
Plugged injector or injector screen.
Inspect and clean injector and/or
injector screen.
Problem: No Brine Draw
Possible Cause
Solution
Plugged injector or injector screen.
Inspect and clean injector and/or
injector screen.
Insufficient water pressure.
Increase water pressure above 25
psig (172kPa) minimum.
Corrupted programming of MCA
timer.
Reprogram timer assembly.
Defective MCA timer.
Replace timer assembly.
Obstructed drain line.
Remove obstruction.

12
Problem: Insufficient brine draw
Possible Cause
Solution
Partially clogged injector or injector
screen.
Inspect and clean injector and/or
injector screen assembly.
Restricted flow rate in brine line.
Check flow rate capabilities of the
safety float/aircheck assembly.
Insufficient water pressure.
Increase water pressure above 25
psig (172kPa) minimum.
Excessive back pressure on
injector due to elevated drain line.
Reduce drain line elevation to height
of valve.
Damaged valve disk.
Replace all valve disks.
Partially restricted drain line.
Remove restriction.
Problem: Insufficient Refill to Brine Tank
Possible Cause
Solution
Brine refill control
Remove and clean
Restricted flow rate in brine line.
Check flow rate capabilities of the
safety float/aircheck assembly.
Problem: Excessive Water in Brine Tank
Possible Cause
Solution
Plugged drain line flow control.
Clean flow control.
Plugged injector and/or injector
screen
Inspect and clean injector and/or
screen.
Problem: Loss of Media to Drain
Possible Cause
Solution
No flow control installed in drain
line.
Install drain line flow control.

13
Problem: Leak to Drain
Possible Cause
Solution
No flow control installed in drain
line.
Install drain line flow control.
Insufficient water pressure.
Increase water pressure above 25
psig (172kPa) minimum.
Damaged valve disk or obstruction
in valve disk.
Inspect and if damaged, replace all
valve disks or remove obstruction.
Problem: Loss of Water Pressure
Possible Cause
Solution
Fouled resin bed due to iron
accumulation.
Clean control valve and mineral bed
with cleaner.
Slots in riser pipe or laterals are
filled with resin fines.
Inspect and clean distributor pipe slots
as needed.
Problem: Salt in Water to Service after Regeneration
Possible Cause
Solution
Injector is too small for system size.
Install correct injector
Brine draw time excessively long
due to low water pressure.
Increase water pressure above 25
psig (172 kPa) minimum.
Restricted drain line.
Remove drain line restriction.
Insufficient rinse volume.
Increase slow rinse time, fast rinse
time, or both.
Damaged valve disk.
Replace all valve disks.
Plugged injector and/or injector
screen.
Inspect and clean injector and/or
injector screen.

14
Problem: Timer does not display time of day
Possible Cause
Solution
AC Adapter unplugged
Connect power
No electric power at outlet
Repair outlet or use working outlet
Defective AC Adapter
Replace AC Adapter
Defective PC Board
Replace PC Board
Problem: Timer does not display correct time of day
Possible Cause
Solution
Switched outlet
Use uninterrupted outlet
Power Outage
Reset time of day
Defective PC Board
Replace PC Board
Problem: Control Valve regenerates at wrong time of day
Possible Cause
Solution
Power Outages
Reset control valve to correct time of
day
Time of day not set correctly
Reset to correct time of day
Time of regeneration incorrect
Reset regeneration time
Problem: Control valve stalled in regeneration
Possible Cause
Solution
Motor not operating
Replace motor
No electric power at outlet
Repair outlet or use working outlet
Defective AC adapter
Replace AC adapter
Defective PC board
Replace PC board
Broken drive gear or drive cap
assembly
Replace drive gear or drive cap
assembly
Broken piston retainer
Replace piston retainer
Broken main or regenerate piston
Replace main or regenerate piston

15
Problem: Control valve does not regenerate automatically when UP and
DOWN buttons are held and depressed
Possible Cause
Solution
AC adapter unplugged
Connect AC adapter
No electric power at outlet
Repair outlet or use working outlet
Broken drive gear or drive cap
assembly
Replace drive gear assembly
Defective PC board
Replace PC board
Problem: Control valve does not regenerate automatically but does when
UP and DOWN buttons are depressed and held
Possible Cause
Solution
Defective PC board
Replace PC board
Set-up error
Check control valve set-up procedure

16
Error Codes
Display
Description
Cause
E1 (1001)
Unable to recognize start of
regeneration
Defective motor, damaged
wiring, or poor wire connection.
E2 (1002)
Unexpected electrical or
mechanical stall
Defective motor, damaged
wiring, poor wire connection, or
mechanical component failure.
E3 (1003)
Motor running too long or
timeout during piston
relocating
Damaged wiring, poor wire
connection, or mechanical
component failure.
E4 (1004)
Motor timeout when piston is
relocating to service position
Damaged wiring, poor wire
connection, or mechanical
component failure.

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