MATE nbn HFC Instruction Manual

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STEP 1 - Locate the nbn™ HFC Connection Box
Find the indoor nbn™ HFC Connection Box in your
home. This will either be an Arris CM820 or an Arris
CM8200 depending on what device was installed by
nbn. It should look like the black device in the below
image.
nbn™ supplied equipment may be installed in several
different ways depending on your premises. The image
below shows the two main combination of nbn™
supplied equipment for a HFC connection, including
installation without a pay TV service and installation
with a splitter for pay TV.
STEP 2 - Plug in your nbn™ HFC Connection Box
You will need to plug in your nbn™ HFC Connection
Box. Ensure the coaxial cable connection is plugged in
via the included white cable from the back of the HFC
Connection Box. The other end of the white coaxial
cable should plug into the cable wall outlet or socket
in your premises.
Plug the included black power cable from the power
port on the back of the HFC Connection Box. Plug the
other end of the power cable into a power wall outlet
in your home and switch the power point on.
You will now need to wait for all four lights (POWER,
DOWNSTREAM, UPSTREAM, ONLINE) on the front of
the HFC Connection Box to turn solid green. This may
take up to 10 minutes. DO NOT UNPLUG THE DEVICE
DURING THIS TIME.
If the POWER, DOWNSTREAM, UPSTREAM, ONLINE
lights on the front of the HFC Connection Box do not
turn solid green within 10 minutes, please contact our
support team for troubleshooting.
STEP 3 - Plug in your modem/router
Take your modem/router’s power supply cable and
use it to connect your modem/router’s power port to
an electrical outlet. Switch the power point on. Take
your Ethernet cable (this is typically blue, yellow,
grey or white) and plug one end into the yellow
nbn™ Connection Guide - Hybrid Fibre Coaxial (HFC)

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port marked UNI-D1 on the back of the nbn™ HFC
Connection Box. Plug the other end into the WAN port
on your modem/router. This may also be labelled as
INTERNET or WAN/LAN. The Ethernet cable is larger
than a telephone cable. DO NOT use the telephone
cable to plug in your modem/router to the nbn™ HFC
Connection Box.
Connecting your modem/router - nbn™
Hybrid Fibre Coaxial (HFC)
OPTION 1: I chose the MATE supplied modem/router
Your MATE Communicate modem comes pre-
configured and does not require any setup. Simply
ensure the supplied yellow Ethernet cable is plugged
from yellow UNI-D1 port on your nbn™ HFC Connection
Box, into the blue WAN port on the back of your
modem. Ensure the power cable is plugged into a
power outlet and switched on.
Your MATE modem/router will begin broadcasting Wi-
Fi as soon as it is plugged into power, turned on and
has finished booting up. You can then connect your
devices such as computers, phones and tablets via
Wi-Fi.
The modem’s Wi-Fi name and password is printed on
a separate card included with the modem. The Wi-
Fi name and password is also shown on the bottom
of the modem as “WiFi Network Name” and “WiFi
Password” for both the 2.4GHz and 5GHz networks.
If you have a computer nearby that you would like
to connect via Ethernet, take another Ethernet cable
and plug one end into any one of the modem’s yellow
Ethernet ports (labelled LAN).
If you have issues connecting your MATE supplied
modem/router, please contact our support team at
[e-mail] or 1300 876 283 for
further troubleshooting.
OPTION 2: I chose BYO modem/router
Your BYO modem/router will need to be configured
with your new MATE Communicate nbn™ details to
work.
1. First, ensure the supplied yellow Ethernet cable
with your modem/router (this is usually yellow, blue,
grey or white) is plugged from yellow UNI-D1 port
on your nbn™ HFC Connection Box, into the WAN
port on your modem. This WAN port may also be
labelled as INTERNET or LAN/WAN depending on
the make and model of your modem.
2. You will now need to connect your BYO modem/
router to your device. You’ll need a computer,
laptop, tablet or smartphone that is connected to
your BYO modem/router via Ethernet or Wi-Fi.
3. Once you have connected your device to your
BYO modem/router, open the web browser on your
connected device and type in your modem/router’s
default gateway/admin IP address in the address
bar. This will be printed on the bottom or back of
your modem depending on the make and model.
Some of the most common addresses are 192.168.1.1,
192.168.20.1, 10.1.1.1 and 10.0.0.138.
4. Once you have accessed the gateway of your
modem/router, you may see a login page. If there’s
a username field, the default username will almost
always be admin (it may even already be filled
in). The default password is typically admin or
password. If you can’t log in with these settings,
please check the manufacturer’s website for your
BYO modem/router’s default login settings. If your
BYO modem router is secondhand or you have used
it previously, it may have custom login details set.
If you need to, you can factory reset the modem
router to return it to the default settings.
5. From here, it gets a little tricky to offer general
advice for all BYO modem/routers. The layout of
modem/router settings pages can vary greatly
for each different modem. If you get stuck or it is
not clear where you should change your Internet

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settings, you need to check the manufacturer’s
website for support information. Ideally, your
modem will have a Setup Wizard or Quick Setup
that will run automatically the first time you log in to
the settings, or there’ll be a fairly obvious button to
launch it.
6. The Setup Wizard should run you through
entering the required broadband settings, step by
step. The most important settings are the following:
• Encapsulation or Connection Type
• Must be set to PPPoE
• Connection Mode/Access Type/Service Type
• Must be set to ETHERNET WAN/RESIDENTIAL
GATEWAY/WIRELESS ROUTER MODE
This will then allow you to enter your username
(sometimes called Login) and password which are
supplied in your MATE Welcome Letter email.
7. After completing the Setup Wizard and saving
your settings, give the modem some time. Some
modem routers reboot automatically after every
new configuration, while others simply need a
few minutes to apply the settings. Take a look
at the lights on your modem router. Most should
now be green, blue, purple or another “positive”
colour. Many modem routers have lights that flash
to indicate connection activity, so you shouldn’t
be concerned if any lights are flashing unless the
manufacturer’s support information specifically
advises that flashing lights indicate a problem.
8. Hop on one of your computers or Wi-Fi devices
and try to visit a website. If it works, your nbn™
Internet is up and running! If you have issues
connecting, please contact our support team at
[e-mail] or 1300 876 283 for
further troubleshooting.