Avigilon VMA-AIA1-CG1-UPGK User manual

AIAppliance 1 to AIAppliance 2
Upgrade Kit
Installation Guide
VMA-AIA1-CG1-UPGK VMA-AIA1-CG2-UPGK
For
VMA-AIA1-CG1 VMA-AIA1-CG2
1

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Avigilon Corporation
avigilon.com
20211022
2

Table of Contents
Introduction 4
Before You Start 4
Confirm Package Contents 4
Required Tools 5
Installing the AIAppliance Upgrade Kit 6
1. Opening the AIAppliance 6
2. Removing the Original GPU Card 10
3. Replacing the Original GPUCard 11
4. Installing the Second GPUCard (VMA-AIA1-CG2-UPGK only) 12
5. Replacing the Support Label 14
6. Restoring the Removed Components 15
7. Upgrading the AIAppliance Firmware 16
8. Confirming the Installation 17
9. Reconfiguring Analytics Settings 18
For More Information 19
3

Introduction
Avigilon provides two upgrade kits to upgrade either first-generation AIAppliance 1 model (VMA-AIA1-CG1 or
VMA-AIA1-CG2) to its equivalent second-generation AIAppliance 2 model (VMA-AIA2-CG1 or VMA-AIA2-
CG2). These kits provide a cost-effective way to upgrade your already deployed AIAppliance 1 model and
take advantage of Avigilon's Next Generation Video Analytics and face recognition.
Before You Start
To upgrade:
lAn AIAppliance VMA-AIA1-CG1 model, use the upgrade kit with part number VMA-AIA1-CG1-UPGK
lAn AIAppliance VMA-AIA1-CG2 model, use the upgrade kit with part number VMA-AIA1-CG2-UPGK
Note: If the AIAppliance is an operating part of your security system, be aware that it must be shut
down to complete this procedure.
Be aware of the following limitations:
lThe site to which the AIAppliance is connected must be using the ACC software Release ACC7.12.4
or later before the AIAppliance Upgrade Kit is installed.
lAll the analytics settings configured on the AIAppliance are not retained. After the upgrade is
completed, you must reconfigure the following:
oAnalytics events
oSite rules that depended on these now non-existent analytics events
oAlarms that depended on these now non-existent analytics events
oAnalytics self-learning progress
After the upgrade, new analytics features will be available on the AIAppliance:
lFace Mask Detection
lFace Recognition
These are in addition to the Classified Object Detection and Appearance Search features available on the
AIAppliance 1 models.
The camera settings for Classified Object Detection and Appearance Search set in the Server Analytics tab
are retained. After the upgrade, you will be able to enable the video feeds from non-analytics cameras to be
processed for these two analytics as well.
Confirm Package Contents
Confirm that the kit you are installing contains the following:
Introduction 4

VMA-AIA1-CG1-UPGK VMA-AIA1-CG2-UPGK
GPU 1 x Nvidia Quadro RTX 4000 2 x Nvidia Quadro RTX 4000
Cables 1 x GPU Power Cable 2 x GPU Power Cable
USB USB with firmware upgrade package
Label Avigilon Support Label Sticker with upgraded part number
Required Tools
The following tools are not included in the kit package, but are needed to complete the installation:
lPhillips #2 screwdriver
Important: It is recommended that you always use an antistatic mat and antistatic strap while
working on components inside the system.
Required Tools 5

Installing the AIAppliance Upgrade Kit
Before starting to install the kit:
1.1.1. Shut down the AIAppliance. Press the power button on the front panel, and wait for the light to stop
blinking to indicate shutdown is complete.
WARNING — Opening or removing the system cover while the system is powered on may
expose you to a risk of electric shock.
2. Disconnect all network, power and peripheral cables from the AIAppliance.
3. AftertheAIApplianceisunplugged,pressandholdinthepowerbuttonfor20secondstoflushpowerout.
4. If applicable, remove the system from the rack.
Important: Whenever you need to lift the system, get others to assist you. To avoid injury, do
not attempt to lift the system by yourself.
Install the kit components in the following order:
1. Opening the AIAppliance 6
2. Removing the Original GPU Card 10
3. Replacing the Original GPUCard 11
4. Installing the Second GPUCard (VMA-AIA1-CG2-UPGK only) 12
5. Replacing the Support Label 14
6. Restoring the Removed Components 15
7. Upgrading the AIAppliance Firmware 16
8. Confirming the Installation 17
9. Reconfiguring Analytics Settings 18
1. Opening the AIAppliance
1. At the top of the AIAppliance, unlock the latch release then lift and rotate the latch towards the back
of the unit. The cover slides back and is released from the body.
Tip: Use a Phillips #2 screwdriver to remove the shipping screws before unlatching the cover
if you are removing the cover of an AIAppliance for the first time.
Installing the AIAppliance Upgrade Kit 6

2. Release and remove the top part of the air shroud by pressing in the clips, then holding it at both ends
and lifting it away from the system.
3. AIACG2 Only. Remove and discard the shroud filler for riser 3 only (the outer riser, circled in red in the
diagram below) from the GPU air shroud slots.
1. Opening the AIAppliance 7

Ensure that the PCIe card holder latches on GPU air shroud and risers are closed before installing the
GPU.
4. View the interior of the AIAppliance and identify the locations where the components of the kit will be
installed.
The view below shows the details of an AIAppliance with all of the covers and cards removed, and
important components labeled with numbers.
Important: The view below does not show the pre-installed cards in slot 1 of Expansion Card
Riser 1 (labeled 10 in the diagram) and slot 7 of Expansion Card Riser 3 Slot 7 (labeled 6 in the
diagram).
The components affected by the AIAppliance upgrade kit are:
l10—Expansion Card Riser 1
The first or only RTX 4000 GPU card replaces the original GPUcard in Slot 1 of this riser.
l6—Expansion Card Riser 3
lThe BOSScard in slot 7 of this riser needs to be removed to install the second RTX4000
GPU card and then reinstalled.
lThe second RTX 4000 GPU card is installed in Slot 8 of this riser.
1. Opening the AIAppliance 8

Note: The other components pointed out in the diagram are not affected by installing the
AIAppliance Upgrade Kit.
1. Opening the AIAppliance 9

2. Removing the Original GPU Card
1. From the back of the AIAppliance, locate where the original GPUcard is installed.
2. Lift the expansion card latch to release the slots in expansion riser 1.
3. Disengage the PCIe card holder latch on the GPUcard.
4. Hold the GPU by its edges and slide out the GPU at an angle to release it from the connector on the
riser.
5. Disconnect the GPU power cable from the GPU and system board.
Note: The card in this illustration does not match the appearance of the actual card installed
in slot 1.
The original GPU is no longer needed, and can be safely redeployed for another use.
2. Removing the Original GPU Card 10

3. Replacing the Original GPUCard
After the original GPU is removed, install the new GPU card in the same slot to replace the original card.
1. Unpack the GPUcard and prepare it for installation.
2. Connect the GPU power cable to the connector on riser 1 and route the cable through the slot on the
GPU air shroud.
3. Connect the 8-pin power connector on the other end of the GPU power cable to the GPU.
4. Ensure the expansion card latch is still lifted.
5. Align the connector on the GPU with the connector for slot 1 on the riser.
6. Insert the GPU into the riser until it is fully seated.
7. Press the PCIe lock on the GPU air shroud and riser to release the PCIe card holder latch.
Ensure that the GPU edges are seated properly in the GPU air shroud slot and PCIe card holder latch
to secure the GPU in place.
8. Close the expansion card latch to hold the cards and slot covers in place.
Tip: Check that the slot covers for the empty slots are still in place after closing the expansion
card latch.
3. Replacing the Original GPUCard 11

4. Installing the Second GPUCard
(VMA-AIA1-CG2-UPGK only)
1. Unpack the second GPUcard and prepare it for installation.
2. Lift the expansion card latch and remove the BOSScard in Riser 3 PCIe Slot 7 to access the empty slot
below.
Hold the BOSS card by its edges and slide it out at an angle to release it from the connector on the
riser.
3. Remove the filler bracket from Slot 8.
Tip: Store the filler bracket for future use. Filler brackets must be installed in empty expansion
card slots to maintain Federal Communications Commission (FCC) certification of the system.
The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow
inside the system.
4. Install the GPUcard in Slot 8:
a. Connect the GPU power cable to the connector labeled RSR3 on the system board.
b. Connect the 8-pin connector on the other end of the GPU power cable to the GPU card.
c. Align the connector on the GPU card with the connector.
d. Insert the GPU card edge connector firmly into the expansion card connector until the card is
fully seated.
4. Installing the Second GPUCard (VMA-AIA1-CG2-UPGK only) 12

e. Press the PCIe lock on the GPU air shroud and riser to release the PCIe card holder latch.
Ensure that the GPU edges are seated properly in the GPU air shroud slot and PCIe card holder
latch to secure the GPU in place.
5. Reinstall the BOSScard in Slot 7, above the GPU card.
6. Close the expansion card latch to hold the cards and slot covers in place.
Tip: Check that the slot covers for the empty slots are still in place after closing the expansion
card latch.
4. Installing the Second GPUCard (VMA-AIA1-CG2-UPGK only) 13

5. Replacing the Support Label
You can find Identification information for the AIAppliance on the support information tag, accessed from a
slide-out tab located under the lower right of the front bezel. The information on this tag includes the
AIAppliance part number and serial number.
A sticker that updates the part number to VMA-AIA2-CG1A (if the VMA-AIA1-CG1-UPGK was installed) or VMA-
AIA2-CG2A (if the VMA-AIA1-CG2-UPGK was installed) is included in the upgrade kit. To ensure you receive
the fastest support when calling Avigilon Tech Support, we recommend applying this new sticker on your
system to indicate that it has been upgraded.
1. Locate and pull out the support information tag.
2. Peel the new sticker with the updated part number from its backing and place it over the original
sticker.
Be careful not to obscure the original serial number for the appliance, as this is needed for warranty or
service purposes.
5. Replacing the Support Label 14

6. Restoring the Removed Components
When all the components of the kit have been installed:
1. Ensure all expansion card latches are closed and there are filler covers for all empty slots.
2. Reinstall the top of the cooling shroud. Do not reinstall the shroud fillers.
3. Close and lock the AIAppliance cover.
4. If the AIAppliance was rack mounted and removed to install the kit, remount it into the rack.
5. Reconnect all the peripherals and cables.
Important: Ensure that both of the 750W power supplies are connected to mains power. The
upgraded AIAppliance requires both power supplies to properly function.
6. Power on the AIAppliance.
6. Restoring the Removed Components 15

7. Upgrading the AIAppliance Firmware
After upgrading the analytics processing power of either AIAppliance 1 model (VMA-AIA1-CG1 or VMA-AIA1-
CG2) to the equivalent AIAppliance 2 model, you must upgrade the firmware on the appliance.
Note: There may be errors reported from the ACC system related to missing or unexpected GPUs
after performing the hardware upgrade but prior to the firmware upgrade. The firmware upgrade
corrects these issues, and adds new analytics capabilities to the AIAppliance.
On a workstation connected to the same site as the AIAppliance:
1. Insert the USB provided with the upgrade kit into a USBport.
2. Copy the firmware (.fp) file from the USB to a location accessible to the Server Management page.
3. On a workstation connected to the same site as the AIAppliance, start and log in to the ACC Client
software.
4. Log in to the site from the System Explorer.
5. Select the AIAppliance in the System Explorer and click Server Management to open the device
sign in page.
6. Log in to the Server Management page with the user ID administrator and the password for the
AIAppliance system administrator.
To upgrade the firmware from the Server Management page:
1. Navigate to the Device panel.
If necessary, scroll to show the Upgrade Firmware pane.
2. In the Upgrade Firmware pane, click on Drop '.fp' file here or click to upload and navigate to the
location where the firmware package (.fp) file was saved.
3. Click OK to confirm you want to continue. An upload progress indicator appears. Wait while the file is
uploaded and verified.
Important: You can cancel a firmware upgrade that is in progress only during the upload and
verification phase. Click Cancel upload before the file has uploaded.
After the file is verified, the firmware upgrade automatically starts. The device will reboot several times
during the upgrade. The Web UI Communication Lost message appears while the device is rebooting.
The one-time migration process to upgrade the AIAppliance firmware takes about 20 to 35 minutes.
When the device has rebooted, the connection to the Server Management page is restored in your
7. Upgrading the AIAppliance Firmware 16

web browser.
Note: If an error occurs during the upload phase or the upgrade process or if the firmware
becomes corrupted, you are prompted to remove the file.
8. Confirming the Installation
Verify the upgrade is successful:
1. Log in to the ACC Client on a workstation on the same network as the AIAppliance.
2. In the System Explorer, click Site Setup, and click Site to expand the site containing the upgraded
AIAppliance .
3. Navigate to (or search for) the upgraded AIAppliance and click .
4. Click Server Management.
5. Enter the administrator credentials for the AIAppliance.
6. On the Server Management Dashboard, check that:
lThe status indicators on the ACC Server and System cards are green.
lThe part numbers have been updated:
lIf you installed the VMA-AIA1-CG1-UPGK to upgrade a VMA-AIA1-CG1, the updated part
number is VMA-AIA2-CG1A.
lIf you installed the VMA-AIA1-CG2-UPGK to upgrade a VMA-AIA1-CG2, the updated part
number is VMA-AIA2-CG2A.
lIn the Accelerators panel review the status information about the GPUcards installed in the
appliance that are used for accelerated analytics processing.
After installing an AIAppliance 1 to AIAppliance 2 Upgrade kit and before updating the
firmware, this panel displays:
lFor the VMA-AIA1-CG1 model: 1x RTX 4000s
lFor the VMA-AIA1-CG2 Model: 2x RTX 4000s
7. Log out of the Server Management and close the panel.
Tip: The site and server names in the ACC software remain the same after the firmware upgrade. If
these names are unchanged from the default part numbers provided when the original appliances
were installed, consider changing them in the ACC Client as well to avoid confusion about their
capabilities.
8. Confirming the Installation 17

9. Reconfiguring Analytics Settings
All of the analytics settings on an AIAppliance are reset to their default state as part of the upgrade. You will
have to reconfigure the following for the AIAppliance in the ACC Client software:
lAnalytics events
lSite rules that depended on these now non-existent analytics events
lAlarms that depended on these now non-existent analytics events
lAnalytics self-learning progress
As well as reconfiguring events, site rules, and alarms for Classified Object Detection and Appearance
Search, you can now define them for Face Mask Detection and Face Recognition.
Limited Warranty
Avigilon warranty terms for this product are provided at avigilon.com/warranty.
9. Reconfiguring Analytics Settings 18

For More Information
For additional product documentation and software and firmware upgrades, visit support.avigilon.com.
Technical Support
Contact Avigilon Technical Support at support.avigilon.com/s/contactsupport.
For More Information 19