Telstra Smart Modem 3 User manual

Getting started on the
Opticomm access network
Guide 12
An easy guide for connecting to the internet.
Suitable for connection type:
Opticomm access network (FTTP)

Need support?
Use our Get Help feature on the My Telstra™ app –
available to download from App Store or Google Play.
Visit telstra.com.au/support/category/broadband/nbn/how-to
for extra information on how to set up your Opticomm supplied equipment.
Available to download from
2

Contents
Do you have any of the following alarms? 4
Unplug all devices from your phone sockets 6
These are the parts you need 8
Identify your Opticomm supplied equipment at your premises 10
Set up steps 12
Connect your device(s) via Wi-Fi 14
Troubleshooting 16
FAQs 19
3

Do you have any of
the following alarms?
If not, please continue to page 6.
4

Monitored Medical
Fire Alarm Alert Service
EMERGENCY
Back-to-Base Emergency
Security Alarm Lift Phone
IF YES, STOP!
Contact your equipment providers to check
that services you rely on like medical,
re and security alarms will work on
the Opticomm access network (formerly
operational as Velocity bre network).
Additional information is on page 20.
5

Unplug all devices
from your phone sockets
Make sure you’ve disconnected all devices from your telephone
wall sockets. This includes telephones, modems (including ADSL
lters) and fax machines. After you’ve switched to the Opticomm
access network, these sockets will no longer work.
6

Phone
Phone
Phone
Fax
Modem ADSL Filter
7

These are the
parts you need
8

Telstra Smart Power adaptor
Modem™ 3 (pre-connected to modem)
Wi-Fi Name
Password
password12!
Wi-Fi 1
Cable with red and Wi-Fi fridge
yellow ends (WAN) magnet
(located in delivery box)
9

Identify your Opticomm
supplied equipment at
your premises
Your Opticomm Optical Network Terminal (ONT) device will
look like one of the units on page11.
10

Note:You’ll either have an Indoor device or Outdoor device installed in your premises.
The Indoor device (on the left) will be a stand-alone unit on the oor or attached to the wall. The Outdoor device (on the
right) will be located outside your premises. It will connect to the wall socket or connection point inside your premises.
Power on your device, locate the port and continue to the set-up steps.
LED indicators
On/O˜
button
Power Alarm PON LAN
ON/OFF
PWR
SC/APC
RESET
Power
connection
Ethernet
connection
(RJ-45)
SC/APC
ÿbre optic
connection
Reset
button
Ethernet
cable
Indoor device
Locate the yellow
connection port on
the device.
Outdoor device
Locate the wall socket or
connection point inside
your premises.
11

Set up steps
Follow steps 1 - 4 to get connected. On rst use,
your Telstra Smart Modem may automatically update its
software. This will take up to 15 minutes to complete.
12

Wi-Fi
PHONE
WAN/DSL
MOBILE
SIGNAL
RESET
SIM
4
3
2
2
LAN 1
PRI
DIV
POWER
PHONE 1
USB 2.0
DSL
1
2
3
4
Have a phone?
Connect via your
existing phone cable.
Prefer a wired connection?
Have a computer or
a wired home network?
Connect using your
own ethernet cable.
Once connected,
the light will show
solid green on the
front of modem.
Connected!
ON/OFF PWR ESC/APC
Indoor device
Connect the cable
to the yellow
connection port.
Outdoor device
Connect the cable
to the wall socket or
connection point.
Note:You’ll either have an Indoor device or Outdoor device installed in your premises. 13

Connect your
device(s) via Wi-Fi
14

Wi-Fi Name
Password
Wi-Fi 1
Wi-Fi 2
Wi-Fi 3
password12!
Wi-Fi 1
Search for
Wi-Fi name and
enter password
shown on fridge
magnet.
Repeat steps
to connect your
other device(s)
via Wi-Fi.
Change your Wi-Fi network and password.
Refer to page 20 for details.
15

Troubleshooting
16

Oh no! Something went wrong?
Here are a few tips to help you, but rst, have you tried the following?
2
3
1 Switch it off and back on and then wait a few minutes, you would
be amazed how many times this can sort a problem out.
Wi-Fi speed and other reception-related issues can be caused
by the placement of your modem. Like your mobile phone, your Telstra
Smart Modem needs good 4G reception to work in backup mode.
Make sure your modem is elevated and not placed near items like
fridges, sh tanks, microwaves, etc, that can interfere with your Wi-Fi.
Still having issues?
?
Try our online troubleshooting tool,
which can be found at x.telstra.com
If you are still stuck then we are more than happy to help, just
visit telstra.com.au/support where you can chat
with us online.
For Telstra Smart Modem FAQ, please go to tel.st/smartmodem
Get support at telstra.com/help
Message us via the My Telstra app, available for download through
Apple App Store and Google Play Store.
If you require more assistance, please call 133 933 (English).
For other languages, please visit:
telstra.com.au/contact-us/multilingual-services
To recycle your old modem: telstra.com.au/climate/recycling
What do the lights mean on the
Telstra Smart Modem?
Front Light Indicators
Powered on and booting up.
Connecting.
MOBILE BACKUP connection
(Data + Voice calls).
Opticomm access network.
‘Mobile Signal’ strength indicator
Indicator lights on the
back of the modem
Great Good Limited Access
*Please move the modem for stronger signal strength on mobile
backup connection. When you’re in mobile backup mode, you may
receive notications from us via SMS or email.
17

What do the lights on the Opticomm
Indoor device mean?
If the following lights on the Indoor device are red, you may need to contact us
for help. Before you do, we recommend that you switch the power to the Indoor
device off, wait a few seconds and then switch the power back on. If the lights
are still red, contact our support teams through telstra.com.au/support or on
the My Telstra app.
LAN (Ethernet
Alarm connection)
PON
(fbre optic
Power
Power Alarm PON LAN
ON/OFF
PWR
SC/APC
RESET
Power Alarm PON LAN
Power
connection)
No green light, device is not
working correctly.
Alarm
Solid red light, device is not
working correctly, restart may
be required.
PON or LAN
No light, device is not working
correctly, recheck connections.
Are your cables plugged into the correct port on the
Opticomm Indoor device?
Make sure you’ve connected the cables to the correct ports on the Indoor
device. Check that the power supply is connected, and the device is switched
on. If your Opticomm connection still doesn’t work, contact our support teams
through telstra.com.au/support or on the My Telstra app.
What do the lights on the
Opticomm Outdoor device mean?
If the Status Indicators on the Outdoor device are red or have no lights, follow
the recommendations below. If your device still doesn’t work, contact our
support teams through telstra.com.au/support or on the My Telstra app.
PWR
BTRY
FAIL
DATA 1
DATA 2
DATA 3
DATA 4
NTWK
MGMT
POTS
Power Indicator
Green
Power on.
No Power
Check Opticomm device is
plugged in and switched on.
MGMT
No light - Not working correctly, turn device off and on and recheck.
NTWK
No light - Not working correctly, check connections are plugged in
correctly.
DATA 1 No light – devices not connected correctly.
DATA 2, DATA 3, DATA 4 – Not in use for Residential installations.
Fail - Device not working, turn device off and on and recheck.
Note: BTRY/POTS not in use
18

FAQs
19



General Opticomm FAQs
Will I be able to use my telecommunications devices
during set up?
During the set up of your Opticomm connection, you will temporarily lose
access to your existing services. This includes your internet, telephone
device(s) and medical, re and security alarms. It’s important you have an
alternative form of communication handy during the set up, such as a
charged mobile phone.
What happens to the Opticomm Optical Network Terminals (ONT)
and other equipment if I move?
All Opticomm supplied equipment at your premises is the property of
Opticomm and should not be removed from your home.
I rely on a safety-critical device, do I need to do anything before I
connect to theOpticomm access network?
If you use a medical alarm, re alarm or lift emergency phone, contact your
device provider. They will check if it works on the Opticomm access network,
or whether you’ll need an alternative solution, such as a wireless/mobile
alarm solution.
Will my monitored security alarm work on theOpticomm access
network?
It’s possible your monitored security alarm will work with the Opticomm
access network. But you should check with your alarm provider before
switching. You should also test your alarm on the day your new plan is
activated.
Will my devices work during a power blackout?
Devices connected to theOpticomm access network will not work during
a power blackout. You should consider having an alternative form of
communication handy, such as a charged mobile phone. If you have a safety-
critical device like a medical alarm, re alarm or lift emergency phone, speak
to your device provider about alternative solutions before you connect to the
Opticomm access network.This way, you can keep your service active during
a power blackout.
Change your Wi-Fi network and password
The Wi-Fi details we install at the factory are designed to be unique and
above all secure, but we understand that you may want to change them
to something else.
If you previously had an internet service with us or
another provider, did you know you can re-use those
old Wi-Fi network details (network name and password)
on your new modem?This means all your devices will
just automatically connect and you won’t have to go
around the house reconnecting everything.
Either way, to change your Wi-Fi details, ensure you are rst
connected to your home network and simply open a browser window
and type in http://192.168.0.1
The user name is admin and the password is the same as the
Wi-Fi password found on your new fridge magnet (don’t worry,
you can change these too if you like!).
Once you are logged in, click on the tab marked ‘Wi-Fi’ and away you go…
just don’t forget to click ‘Save’ once you have made your changes.
20