Matica Technologies Espresso II User manual

USER GUIDE

Copyright
Matica Technologies
July 2016
All rights reserved
Copyright Notice
Users must respect the copyright regulations applicable in their own respective countries. Photocopying,
translation, reproduction or transmission of this manual, in whole or in part, for any reason and using any
electronic or mechanical means whatsoever, without the prior written permission of the Manufacturer
company is strictly forbidden.
All contents of this manual are subject to change without prior notice.
The Manufacturer accepts no liability for any errors that may be found in this manual, or for any loss or
damage that may arise accidentally or as a result of diffusion or use of this manual.
Trademarks
All other trademarks are the property of their respective owners.
Printer Warranty
Refer to the warranty statement provided with the printer for the warranty terms and conditions, and its
limitations of liability.
Environmental Impact
Matica is committed to reducing the environmental impact of its products through improvements in energy
efficiency.
DIRECTIVE 2002/96/EC ON THE TREATMENT, COLLECTION, RECYCLING AND
DISPOSAL OF ELECTRIC AND ELECTRONIC DEVICES AND THEIR COMPONENTS
1. FOR COUNTRIES IN THE EUROPEAN UNION (EU)
The disposal of electric and electronic devices as solid urban waste is strictly prohibited: it must be
collected separately. The dumping of these devices at unequipped and unauthorized places may have
hazardous effects on health and the environment. Offenders will be subjected to the penalties and
measures laid down by the law.
TO DISPOSE OF OUR DEVICES CORRECTLY:
a) Contact the Local Authorities, who will give you the practical information you need and the
instructions for handling the waste correctly, for example: location and times of the waste
collection centres, etc.
b) When you purchase a new device of ours, give a used device similar to the one purchased to our
dealer for disposal.
The crossed dustbin symbol on the device means that:
- When it to be disposed of, the device is to be taken to the equipped waste collection
centres and is to be handled separately from urban waste;
-
Matica Technologies guarantees the activation of the treatment, collection, recycling and
disposal procedures in accordance with Directive 2002/96/EC (and subsequent
amendments).
2. FOR OTHER COUNTRIES (NOT IN THE EU)
The treatment, collection, recycling and disposal of electric and electronic devices will be carried out
in accordance with the laws in force in the country in question.
User Guide

User Guide
For Europe
Warning
“This is a Class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.”
For US
“This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense”.
Safe for human operation at <20cm usage conditions as SAR exempt under Title 47 CFR Part §2.1093
due to low power transmission.
For Canada
This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the
following two conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference, including interference that may cause undesired
operation of the device.
Safe for human operation at <20cm usage conditions as SAR exempt under RSS-102 Section 2.5.1
due to low power transmission.

Table of Contents
PRODUCT OVERVIEW................................................................................................... 1-1
GETTING STARTED ....................................................................................................... 1-1
Unpacking the Printer ................................................................................................................ 1-2
Functional Description ............................................................................................................... 1-3
Front View .............................................................................................................................. 1-3
Operator Panel....................................................................................................................... 1-3
Rear View ............................................................................................................................... 1-4
Power Supply......................................................................................................................... 1-4
Plastic Cards.......................................................................................................................... 1-4
INSTALLATION PROCEDURES .................................................................................... 2-1
Installing the Ribbon .................................................................................................................. 2-1
Card Feeding ............................................................................................................................. 2-2
Input Hopper (Automatic Card Feeder).................................................................................. 2-2
Adjusting the Card Thickness .................................................................................................... 2-3
Connecting the Power Supply and Powering ON the Printer .................................................... 2-4
INSTALLING THE SOFTWARE AND CONFIGURING THE PRINTER.......................... 3-1
Connecting the Printer to the Computer and Installing the Software........................................ 3-1
USB connection......................................................................................................................... 3-2
Ethernet (LAN) connection via DHCP ........................................................................................ 3-3
Ethernet (LAN) connection with fixed IP .................................................................................... 3-6
Uninstall Program Tabs ............................................................................................................. 3-8
Add a second printer or change the type of connection ........................................................... 3-8
Matica Printer Manager ............................................................................................................. 3-9
Using the Printer Manager Instrument Bar ............................................................................ 3-9
Printers Management................................................................................................................. 3-9
Printer Manager ....................................................................................................................... 3-10
Status................................................................................................................................... 3-10
Preferences .......................................................................................................................... 3-11
Maintenance ........................................................................................................................ 3-12
Encoding (optional) .............................................................................................................. 3-12
Settings ................................................................................................................................3-13
Updating the Printer Firmware............................................................................................. 3-14
Duplex activation ................................................................................................................. 3-14
Options ................................................................................................................................3-14
Printer Status Pop-up .............................................................................................................. 3-14
PRINTING ....................................................................................................................... 4-1
Card Printing .............................................................................................................................. 4-1
Card Printing Using Word ...................................................................................................... 4-1
Management of the Overlay panel......................................................................................... 4-2
Double-side Printing .................................................................................................................. 4-3
Color Settings ............................................................................................................................ 4-4
User Guide iii

PRINTER MAINTENANCE ............................................................................................. 5-1
Printer Routine Cleaning ............................................................................................................ 5-1
Standard Cleaning ..................................................................................................................... 5-1
Standard Cleaning Procedure................................................................................................ 5-1
Card Path Advanced Cleaning................................................................................................... 5-3
Advanced Cleaning Procedure .............................................................................................. 5-3
Cleaning Roller Advanced Cleaning .......................................................................................... 5-5
Roller Cleaning Procedure ..................................................................................................... 5-5
Printhead Cleaning..................................................................................................................... 5-7
Printhead Cleaning Procedure............................................................................................... 5-7
Printing Test Cards .................................................................................................................... 5-8
Printing a Text Test Card ....................................................................................................... 5-8
Printing Graphic Test Card .................................................................................................... 5-8
Printing a Dual-Side Test Card .............................................................................................. 5-8
Print head replacement procedure ............................................................................................ 5-9
Replacement procedure ........................................................................................................ 5-9
ENCODING OPTIONS .................................................................................................... 6-1
Chip Encoding ........................................................................................................................... 6-1
Encoding Test ........................................................................................................................ 6-1
Test ........................................................................................................................................ 6-2
Reading the Chip Encoding ................................................................................................... 6-2
External Encoding...................................................................................................................... 6-3
Magnetic Encoding .................................................................................................................... 6-3
Configuration ......................................................................................................................... 6-4
Test and Encoding ................................................................................................................. 6-5
TROBLESHOOTING ....................................................................................................... 7-1
Printer does not power on ......................................................................................................... 7-1
Printer has printing problems..................................................................................................... 7-1
Printer has problem with ribbon ................................................................................................ 7-2
Chip Encoding problems ........................................................................................................... 7-2
Software problems..................................................................................................................... 7-2
RIBBONS ........................................................................................................................ 8-1
CLEANING KITS............................................................................................................. 8-1
TECHNICAL CHARACTERISTICS................................................................................. 9-1
iv User Guide

Product Overview
The printer described in this User Guide provides full color dye-sublimation or monochrome thermal
transfer printing on standard 54x86 mm plastic cards. PVC, PVC Composite, PET, ABS and PET cards are
supported (accordingly with varnished card product configuration). It is managed from the computer
through the USB port or via Ethernet/WiFi.
The ribbon carrier, that comes with the printer, allows the ribbon to be replaced quickly and easily.
A number of options are available so that the printer can be configured to operate in different types of
environments:
Magnetic encoder
Smart Card Encoding Station
Contact and Contactless Smart Card encoder
10/100 Ethernet and/or 802-11 Wi-Fi connection
Single Card Feed Option
Connection for external smart card encoding.
Getting Started
The printer comes with a number of accessories; check carefully that they have been all received. The list of
accessories may vary according to printer model.
The printer is shipped in special packaging designed to prevent damage during transportation. If any visible
damage is noticed upon reception, contact the dealer immediately.
Maintain the printer packaging intact and store it in a clean and dry place.
Note: If the printer has to be returned, it must be returned integrally with its full original packaging (box,
inner wedges and protective bags). If it is returned without its original packaging and any
components are damaged during transportation, such components will no longer be covered by the
warranty. Matica will also charge for the new packaging which will be required to ship the printer
back
.
User Guide 1-1

Unpacking the Printer
The following items are included in the box:
Printer
Software CD-ROM containing the installer, printer driver and Printer Manager
The Placemat
Warranty and Customer Service Information
Cleaning kit
Power cord
Power supply
USB cable
Reject bin, optional for Moca (1)
Note: Contact the dealer immediately if any of the items listed above is missing.
Only use the power supply provided with the printer.
Multi-surfaceCleaning
1
1-2 User Guide

User Guide 1-3
Functional Description
Front View
The front of the printer is the operator side and features:
1) Front slot (only when this option has been ordered)
2) Input Hopper
3) Operator panel and printer status indicators.
Operator Panel
The front operator panel consists of:
1) Icon that indicate the ON switch
2) ON/OFF toggle switch
3) 3-color LED (amber, red and green) indicating the printer’s functional status or an error condition.
Green
On steady Printer ready
Flashing Printer receiving data or printing
Amber
On Steady Ribbon almost finished
Flashing Operational error: no ribbon or card detected
Red
On Steady Mechanical error (cover open, incorrect card insertion or faulty mechanical component)
Flashing Servicing required (during cleaning, heating, cooling or during firmware upgrade)
4) Backlit blue stripe: illuminates the Card Hopper to simplify card detection.
1
2
3
1
2
3
4

Rear View
1-4 User Guide
The following components are located on the back panel:
1) Power cord socket
2) Two USB connectors (Type A and B)
3) Ethernet connector with traffic LED (option)
4) SD card (option) slot
5) Reject bin attachment slots
6) External smart encoder (option) connector
7) Kensington lock.
Power Supply
The printer comes with an external auto-switching power supply.
Note: Only use the power supply provided with the printer.
Plastic Cards
Listed below are the plastic card specifications:
Type: Composite PVC, PET, ABS (varnished)
Dimensions: ISO CR80 - ISO 7810 (53.98 x 85.60)
Thickness: 0.25 to 1.25 mm (10 to 50 mil) manual gauge adjustment
Magnetic stripe: ISO 7811
Smart Card Contact: ISO 7816-1,2,3,4
Smart Card Contactless: ISO 14443A/B.
6
5
4
7
2
3
12

Installation Procedures
Installing the Ribbon
Original Matica ribbons are to be installed carefully. The ribbon carrier that comes with the printer helps to
install the ribbon quickly, easily and accurately. Once the ribbon is in its carrier, the carrier can then be
easily dropped into the printer using the yellow guides.
1) Installing the ribbon 2) Insert the ribbon (not provided with the printer)
into the ribbon carrier.
3) Open the printing module compartment cover.
a
c
b
4) Insert the ribbon carrier into the printer, looking for the yellow guides that have the same color as the
take-up core.
User Guide 2-1

5) Close the printing module compartment cover.
a
b
c
e
d
Note: Keep away from the printhead so as avoid damaging it.
Card Feeding
The input Hopper (automatic card feeder) can hold a maximum of one hundred 0.76 mm thick cards. A label
inside the door gives the instructions for correctly positioning and orienting the card.
When the single card manual feeder option is present, it can be used without needing to empty the input
Hopper.
The card path can be selected via software to speed card processing:

Hopper
 Reject bin.
The output tray in the front part of the printer has a capacity of eighty or thirty cards with a thickness of 0.76
mm, according to whether the manual feed option is present for the Moca model.
Input Hopper (Automatic Card Feeder)
1) Open the Hopper door on the operator panel by pressing at point (a) indicated in the figure below. Load
the cards in the Hopper (b) and then close the door.
a
a
b
c
2-2 User Guide

Adjusting the Card Thickness
The card thickness can be adjusted using the wheel inside the input Hopper.
Cards with thicknesses ranging between 0.25 mm and 1.25 mm (10 - 50 mil) can be processed by the
printer. Proceed as follows to adjust the card thickness:
1) Open the printing module compartment cover. 2) Rotate the green wheel until the arrow points
to the thickness of the card to be printed.
a
b
3) Close the printing module compartment cover.
User Guide 2-3

Connecting the Power Supply and Powering ON the Printer
Connect the power cord to the power outlet, to the power supply and then connect the power supply to the
printer as shown below. Press the ON/OFF button to power on the printer.
c
b
a
a
2-4 User Guide

User Guide 3-1
Installing the Software and Configuring the Printer
The CD-ROM that comes with the printer contains the following:
Windows Vista, Seven, Win 8.1, Win 10 (supported 32 and 64 bit) printer driver for USB, Ethernet
LAN and Wireless connections (if supported by the purchased model)
Printer Manager application
PDF User Guide
Setting up your Printer in PDF format.
Connecting the Printer to the Computer and Installing the Software
1) Power on the computer and then insert the CD-ROM into the drive. Follow the instructions displayed by
the setup program.
Note: Do not connect the printer yet; the setup program will instruct when to do so.
2) The setup program residing on the CD-ROM executes automatically and the following screen is
displayed:
Note: if the configuration program is not run automatically, proceed in manual mode as indicated below:
Select system resources> CD-ROM/DVD
Double click on the installation program. The following language selection page is displayed.
Confirm with OK. The display shows:

3) Click Next and then “I accept the agreement” to accept the licence agremeent. Then, click Next.
The display shows:
4) Click Next. The installation program will ask you to indicate the folder in which to save the files (the disk
space necessary for installation is indicated at the bottom of the screen page).
5) Click Next. A prompt is displayed regarding program user privileges. Choose between For all the users
and only for current user; then click Next to continue. A summary screen page with the settings
selected is displayed.
6) Click Install. On completion of the installation procedure, the following screen page is displayed:
Note: a Windows message may be displayed asking whether the installation driver is to be considered
reliable. In this case, confirm, selecting Install.
7) Click Finish to terminate installation.
The system requests restart of Windows to complete installation.
USB connection
On completion of installation, the system is ready to use the printer with USB connection.
Switch on the printer and connect this to the computer using the USB cable.
3-2 User Guide

Ethernet (LAN) connection via DHCP
The Add Printer Wizard program permits selection of printer connection mode. The options are:
Ethernet/LAN or Wireless (WiFi).
Note: To run the Add Printer Wizard program manually, activate this from the Start > Programs >
Matica menu.
Note: The configuration of the connection can be modified at any time activating Wizard mode from the
Add Printer Wizard program.
Click the LAN button in the screen page of the Add Printer Wizard program.
For first-time configuration of the printer select, No, this is the first time… and then Next.
User Guide 3-3

Check that the printer is ON and connected with the USB cable.
Do not connect the network cable to the printer, then click Next.
The configuration software displays the following screen page:
Select DHCP Network installation network mode and click Next
Note: for further information about the specific company network, contact the network administrator.
Automatic selection of DHCP Network Installation is advisable for the most common types of installation.
Check that the printer is ON, disconnect the USB cable and connect the network cable.
Click Next to continue.
3-4 User Guide

Click Start to search for the network printer and wait until this has been identified.
If the printer is not found, click Start to repeat the search for the network printer and wait until this has been
identified.
Once it has been found, the printer is shown in the list of available printers accompanied by the related
information (IP address name of the printer, Mac address).
Click Next and wait until the configuration software recognises the printer.
Click Next and wait until the configuration software displays the message indicating that installation has
been completed successfully.
Terminate installation clicking Finish and follow the instructions shown on the display.
User Guide 3-5

Ethernet (LAN) connection with fixed IP
The Add Printer Wizard program permits selection of printer connection mode. The options are:
Ethernet/LAN or Wireless (WiFi).
Note: To run the Add Printer Wizard program manually, activate this from the Start > Programs >
Matica menu.
Note: The configuration of the connection can be modified at any time activating Wizard mode from the
Add Printer Wizard program.
Click the LAN button in the screen page of the Add Printer Wizard program.
For first-time configuration of the printer select, No, this is the first time… and then Next.
3-6 User Guide

Check that the printer is ON and connected with the USB cable.
Do not connect the network cable to the printer, then click Next.
The configuration software displays the following screen page:
Select Fixed IP Network installation network mode and Click Next
Note: for further information about the specific company network, contact the network administrator.
Automatic selection of DHCP Network Installation is advisable for the most common types of installation.
A screen page is displayed for manual entry of network parameters (in the case of part of a company
network, it may be necessary to contact the network administrator for further information).
Click Configure, wait for insertion of network data and click Next.
User Guide 3-7