Matrix Telecom SARVAM UMG User guide

SARVAM UMG
System Manual

SARVAM UMG
The Universal Media Gateway
System Manual

Documentation Disclaimer
Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.
This is a general documentation of the product. The product may not support all the features and facilities
described in the documentation.
Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise
information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.
Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
Comsec's operating and maintenance instructions.
Copyright
All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means
without the prior written consent of Matrix Comsec.
Version 1
Release date: August 13, 2019

Table of Contents i
Contents
Overview.......................................................................................................................................................... 1
About the Product ............................................................................................................................................... 1
Introduction..................................................................................................................................................... 3
Welcome ............................................................................................................................................................. 3
About this System Manual .................................................................................................................................. 3
Know your SARVAM UMG ............................................................................................................................. 6
Introduction ......................................................................................................................................................... 6
Applications of SARVAM UMG ........................................................................................................................... 8
Hardware Overview ........................................................................................................................................... 14
The Interfaces ................................................................................................................................................... 15
Before You Start ........................................................................................................................................... 19
Protecting ETERNITY GENX Platform and Yourself ........................................................................................ 26
Installing ETERNITY GENX .......................................................................................................................... 30
The Power Supply Card .................................................................................................................................... 34
The CPU Card ................................................................................................................................................... 38
The CO Card ..................................................................................................................................................... 45
The BRI Card .................................................................................................................................................... 49
The Mobile Card ................................................................................................................................................ 59
The T1E1PRI Card ............................................................................................................................................ 64
The Single Line Telephone Card ...................................................................................................................... 69
Starting Up ETERNITY GENX .......................................................................................................................... 74
Configuring ETERNITY GENX ..................................................................................................................... 75
Configuring SARVAM UMG ......................................................................................................................... 81
Basic Settings ............................................................................................................................................... 84
Region ............................................................................................................................................................... 85
Network ............................................................................................................................................................. 90
FXS Port ............................................................................................................................................................ 96
FXO Port ......................................................................................................................................................... 125
BRI Port - Network .......................................................................................................................................... 164
BRI Port - Terminal ......................................................................................................................................... 200
Mobile Port ...................................................................................................................................................... 248
SIP Trunk ........................................................................................................................................................ 295
T1 Port ............................................................................................................................................................ 339

ii Table of Contents
E1 Port ............................................................................................................................................................ 393
Login Password ............................................................................................................................................... 453
Date-Time Settings ......................................................................................................................................... 457
Advanced Settings ..................................................................................................................................... 463
System Parameters ......................................................................................................................................... 463
Dial Plan .......................................................................................................................................................... 477
Number Lists ................................................................................................................................................... 480
Automatic Number Translation (ANT) ............................................................................................................. 485
SIP Network Profile ......................................................................................................................................... 489
SIP VoIP Profile .............................................................................................................................................. 502
Codec Profile ................................................................................................................................................... 506
Destination Port Determination ....................................................................................................................... 508
Group .............................................................................................................................................................. 525
Peer-to-Peer Dialing ........................................................................................................................................ 530
PIN Authentication .......................................................................................................................................... 535
Digest Authentication ...................................................................................................................................... 537
Static Routing .................................................................................................................................................. 539
Access Code ................................................................................................................................................... 543
Virtual Access Code ........................................................................................................................................ 545
Virtual User ..................................................................................................................................................... 546
Emergency Number ........................................................................................................................................ 548
Disconnect Tone ............................................................................................................................................. 555
Prefix to Domain Name Conversion ................................................................................................................ 556
License Management ...................................................................................................................................... 558
Call Detail Records (CDR) .............................................................................................................................. 574
Certificate Manager ......................................................................................................................................... 582
Features of SARVAM UMG ........................................................................................................................ 592
Call Hold .......................................................................................................................................................... 592
Making a Second Call ..................................................................................................................................... 594
Call Toggle ...................................................................................................................................................... 595
Call Transfer-Attended .................................................................................................................................... 596
Call Transfer - Blind ........................................................................................................................................ 598
Call Forward .................................................................................................................................................... 600
Conference ...................................................................................................................................................... 603
Call Waiting ..................................................................................................................................................... 605
Message Wait Indication on SIP Trunks ......................................................................................................... 608
Call Pick-up ..................................................................................................................................................... 611
Do Not Disturb (DND) ..................................................................................................................................... 612
Hotline ............................................................................................................................................................. 614
Supplementary Services of Service Provider .................................................................................................. 616
Making a New Call using Access Code .......................................................................................................... 617
Disconnecting a Call using Access Code ........................................................................................................ 619
IP Dialing ......................................................................................................................................................... 620
Virtual User Features.................................................................................................................................. 621
Call Hold .......................................................................................................................................................... 621
Making a Second Call ..................................................................................................................................... 623
Call Toggle ...................................................................................................................................................... 624
Call Transfer-Attendant ................................................................................................................................... 625
Call Transfer - Blind ........................................................................................................................................ 626
Maintenance ................................................................................................................................................ 627
Firmware Upgrade .......................................................................................................................................... 627
Configuration Upgrade .................................................................................................................................... 632

Table of Contents iii
MBN File Upload ............................................................................................................................................. 639
System Debug ................................................................................................................................................. 640
System Activity Log ......................................................................................................................................... 649
System Fault Log ............................................................................................................................................ 656
System DSP Log ............................................................................................................................................. 662
Simple Network Management Protocol (SNMP) ............................................................................................. 665
PCAP Trace .................................................................................................................................................... 671
Manual Call Test ............................................................................................................................................. 673
AC Impedance Test (FXO) .............................................................................................................................. 674
Default System ................................................................................................................................................ 678
Soft Restart ..................................................................................................................................................... 681
T1E1 Port Alarm/ Performance Monitoring ..................................................................................................... 682
Status........................................................................................................................................................... 686
System Detail .................................................................................................................................................. 686
NX DBM Vocoder Detail .................................................................................................................................. 691
Firmware ......................................................................................................................................................... 691
Configuration ................................................................................................................................................... 693
Network ........................................................................................................................................................... 695
FXO Port ......................................................................................................................................................... 697
BRI Port ........................................................................................................................................................... 698
Mobile Port ...................................................................................................................................................... 699
SIP Trunk ........................................................................................................................................................ 701
T1E1 Port ........................................................................................................................................................ 705
Appendix ..................................................................................................................................................... 706
Acronyms ........................................................................................................................................................ 706
Default Region Table ...................................................................................................................................... 709
Call Progress Tones ........................................................................................................................................ 712
Features at Glance .......................................................................................................................................... 715
System Commands ......................................................................................................................................... 717
Technical Specifications - ETERNITY GENX ................................................................................................ 719
Technical Specifications - SARVAM UMG ..................................................................................................... 720
How to Make the Telecom Earth ..................................................................................................................... 728
Packing List ..................................................................................................................................................... 731
Warranty Statement ........................................................................................................................................ 734
Disposal of Products/Components after End-Of-Life ...................................................................................... 735
E-Waste Management and Handling Rules .................................................................................................... 736
Regulatory Information .................................................................................................................................... 740
Open Source Licensing Terms and Conditions ............................................................................................... 743

Matrix SARVAM UMG System Manual 1
CHAPTER 1 Overview
About the Product
The ETERNITY GENX is the common platform for SARVAM UCS and SARVAM UMG Application. The ETERNITY
GENX Platform refers to an entity that includes the entire assembly of cards and the hardware enclosure.
You can use the ETERNITY GENX as the Unified Communication Server or the Universal Media Gateway
depending upon the Application License you purchase.
To run the ETERNITY GENX as the Unified Communication Server, you need to purchase the SARVAM UCS SME
Application license and to run it as the Universal Media Gateway, you need to purchase the SARVAM UMG SME
Application license.
ETERNITY GENX Platform
SARVAM UCS SME
Application
SARVAM UMG
Application
UCS
Universal Media Gateway

Matrix SARVAM UMG System Manual 2
ETERNITY GENX as the Unified Communication Server acts as a fully hosted and managed Unified
Communication system. It delivers the convergence of voice, data, wired communications for small and medium
sized businesses. It also offers UC features, Voice over IP Integration, Voice Mail, Computer Telephony Integration
and Switching functions. The system provides reliable, efficient and unrestricted simultaneous communication
(incoming and outgoing) by all users.
ETERNITY GENX as the Universal Media Gateway acts as an IP-based system providing value added voice
services. The system enables you to route calls from the Source port to the Destination port using Destination
Number determination and Destination Port determination methods. It also offers a robust SIP Stack which gives a
thorough interoperability and usability with various SIP trunk providers and IP-PBX. The system provides high
performance and high reliability in a compact, modular design.
The manual henceforth will describe in detail — the application, installation, configuration and features of SARVAM
UMG.
ETERNITY GENX Platform
SARVAM UMG
Application

Matrix SARVAM UMG System Manual 3
CHAPTER 2 Introduction
Welcome
Thank you for choosing our product SARVAM UMG! We hope you will make optimum use of this intelligent,
feature-packed multi-port — FXO, FXS, Mobile, BRI, T1E1, SIP — Universal Media Gateway. Please read this
document carefully before installing your SARVAM UMG.
About this System Manual
This System Manual provides information and instructions for installing, configuring and using the SARVAM UMG.
You may also refer to the SARVAM UMG Quick Start for quick installation. To download the Quick Start,
scan the QR Code printed on the Product Label/Packaging Label.
For instructions on using the features of the SARVAM UMG refer to the SARVAM UMG User Card. The
documentation can be found at https://www.matrixtelesol.com/product-manuals.html
For product registration and warranty related details, please visit http://www.matrixcomsec.com/product-
registration-form.html
Intended Audience
This System Manual is aimed primarily at Network and System Engineers, who will install, configure and maintain
the SARVAM UMG.
System Engineers are persons who customize the system configuration to meet the requirements of the
organization/users. It is assumed that they have some experience in installing and configuring the multi-port —
FXO, FXS, Mobile, BRI, T1E1, SIP — Universal Media Gateway.
Parts of this document containing description of telephony features are aimed at End Users, who are the persons/
organizations who will actually use the SARVAM UMG.
Organization of this Document
This System Manual contains the following chapters:
•Know Your SARVAM UMG - describes the system and its design, application scenarios, the interfaces,
and the hardware.

Matrix SARVAM UMG System Manual 4
•Installing the ETERNITY GENX - gives step-by-step instructions for preparing for and installing the
ETERNITY GENX Platform in general, like setting up the main distribution frames, the safety instructions.
It also provides step-by-step instructions for installation, inserting the cards, connecting the cables and
powering the system.
•Configuring ETERNITY GENX - describes the basic configuration to select the application you wish to run
on the ETERNITY GENX platform.
•Configuring SARVAM UMG - contains description of the different tools and options available to configure
SARVAM UMG using the web-based programming tool, Jeeves. It provides detailed description to
configure the various extension and trunk port types - FXS, FXO, BRI, Mobile, T1E1 and SIP.
•Basic Settings: Provides instructions for configuring the basic parameters of SARVAM UMG, which are
sufficient to get the system into operation.
•Advanced Settings: Contains instructions for configuring the more advanced features and facilities of
SARVAM UMG.
•Features: Describes the telephony features of SARVAM UMG and provides instructions for End Users to
use these features.
•Maintenance: Provides instructions for back-up, generating reports and debugging.
•Status: Displays the status of the System, Network, SIP Trunk, Mobile Ports, BRI Ports, T1E1 Ports and
FXO Ports.
How to Read this System Manual
This System Manual is organized in such a way that you will find all the information you need quickly and easily.
You may use the table of contents and the Index to navigate through this document to the relevant topic or
information you want to look up.
Cross-references are provided in blue font with hyperlinks. You can look up the source by clicking the links.
Conventions used in this System Manual
The following symbols have been used for notices to draw your attention to important things:
Note: It indicates something that requires your special attention or it reminds you of something you need to
do when you are using the SARVAM UMG.
Tip: It indicates a helpful hint giving you an alternative way to operate the SARVAM UMG or carry out a
procedure more efficiently.
Caution: It indicates an action or condition that is likely to result in malfunction or damage to the SARVAM
UMG or your property.
Warning: It indicates a hazard or an action that will cause damage to the SARVAM UMG and /or cause
bodily harm to the user.

5Matrix SARVAM UMG System Manual
Terminology used in this System Manual
The word 'Gateway', ‘Universal Gateway’ and ‘Universal Media Gateway’ are used interchangeably and
synonymously to mean SARVAM UMG.
The word ‘System’ refers to the ETERNITY GENX platform when used as the Universal Media Gateway.
Some of the terms specific to this document are defined below:
Using this System Manual, we hope, you will be able to install, operate and make optimum use of SARVAM UMG.
However, if you encounter any technical problems, please contact your dealer/reseller or the Matrix Customer
Care.
Term Usage in the document
System Engineer (SE) The person who installs, configures and maintains SARVAM UMG.
User The person who uses SARVAM UMG.
Caller / Calling party The person who make calls using SARVAM UMG.
Callee / Called party The person to whom calls are made using SARVAM UMG.
Source / Originating Port A port from which a call originates.
Destination / Terminating
Port A port on which a call terminates.

Matrix SARVAM UMG System Manual 6
CHAPTER 3 Know your SARVAM UMG
Introduction
When ETERNITY GENX platform is used with SARVAM UMG application, it acts as a Universal Media Gateway
with 12 universal slots. The system supports various Ports — FXS, FXO, BRI, T1E1, Mobile and SIP Trunks.
It is a unique convergence of innovative technology, intelligent software features and an effective solution for
accessing internet-based telephone services. It offers a robust SIP Stack which gives a thorough interoperability
and usability with various SIP trunk providers and IP-PBX.
The system provides an efficient and unrestricted simultaneous communication (incoming and outgoing); thus
offering high performance and high reliability in a compact, modular design.
ETERNITY GENX Platform
The Matrix ETERNITY GENX platform offers you a valuable and flexible approach to run multiple applications on
the same platform. The universal slot platform and the modular design of the cards allows you to start with the
minimum required configuration and expand the system capacity later, by adding more cards to the universal slots.
So, you can invest progressively in scaling up the system as the communication needs of your organization grow.
Depending upon the Application License you purchase, you can use the ETERNITY GENX platform as the Unified
Communication Server or as the Universal Media Gateway.
Universal Connectivity
SARVAM UMG offers Universal Connectivity as it provides access to multiple networks — SLT, CO, ISDN BRI,
ISDN PRI, Mobile and VoIP — on a single platform.
Interoperability
SARVAM UMG provides you the compatibility to work with other systems without any restricted access or
implementation.
Flexibility and Scalability
SARVAM UMG is designed to support both Homogeneous and Hybrid Port cards in its universal slots. The Hybrid
cards offer all possible communication interface options to match your communication requirement.

7Matrix SARVAM UMG System Manual
The system is also designed to provide very high level of flexibility and scalability to meet your future
communication needs. You can start with the minimum required configuration and expand the system capacity
later, by adding more cards to the universal slots as per your organization’s requirements.
Cost Saving and Productivity Enhancing Features
Key features like CDR Buffer with a large capacity, that normally warrant additional investment in most other
brands, are in-built into this system.
Intelligent feature like CLI based Routing ensure efficient call management and prompt response to callers. It
handles the calls on all ports simultaneously, allowing full traffic on all ports.
System Key Features
• Access Codes
• Automatic Number Translation
• Call Progress Tones
• Class of Service
• CLI Based Routing
• Call Detail Record (CDR)
• Region Selection
• Destination Number Determination
• Destination Port Determination
• Digest Authentication on SIP
• DDI Based Routing
• Emergency Number Dialing
• Peer to Peer Calling
• SIM PIN
• System Debug
• Web-based configuration
Also refer “Technical Specifications - ETERNITY GENX” and “Technical Specifications - SARVAM UMG” for the
Technical Specifications.
For a complete list of features along with their access codes, see “Features at Glance”.
Easy Installation and Operation
The universal slot architecture of ETERNITY GENX allows easy installation and removal of cards.
The built-in web server, Jeeves allows you to configure the system parameters and features using a Web browser.

Matrix SARVAM UMG System Manual 8
Applications of SARVAM UMG
The Matrix SARVAM UMG can be deployed in small to large enterprises and institutions: manufacturing units,
corporate offices, banking and financial institutions, software firms, shopping malls, hospitals, hotels-motels, call
centers and in institutions.
Illustrated in the following are various scenarios where the SARVAM UMG finds its application.
Universal Gateway for ITSP
PSTN
Mobile
ITSP/
Cloud IP PBX
SARVAM UMG
IP-PBX
PSTN
Mobile
Universal Gateway for IP-PBX
SARVAM UMG

9Matrix SARVAM UMG System Manual
CRM
Server
PBX
SIP
T1E1 PRI
FXS/FXO
ISDN BRI
Universal Gateway for Call Centres
PSTN
Mobile
Agents
SARVAM UMG
Universal Gateway for TDM PBX
T1/E1/PRI
FXS/FXO
ISDN BRI
PBX
PSTN
Mobile
SARVAM UMG

Matrix SARVAM UMG System Manual 10
PSTN
Mobile
Universal Gateway for Calling Card Applications
ITSP/
Cloud IP PBX
SARVAM UMG
IP-PBX
PSTN
Mobile
Universal Gateway for Site to Branch Connectivity
HEAD OFFICE BRANCH OFFICE
SARVAM UMG

11 Matrix SARVAM UMG System Manual
PSTN
Mobile
Universal Gateway for Site to Site Connectivity
PSTN
Mobile
SITE 1 SITE 2
SARVAM UMG SARVAM UMG
Universal Gateway for TDM PBX Site-to-Site Connectivity
T1/E1/PRI
FXS/FXO
ISDN BRI
PBX
T1/E1/PRI
FXS/FXO
ISDN BRI
PBX
SARVAM UMG SARVAM UMG

Matrix SARVAM UMG System Manual 12
SIP Trunk Utility
If connecting to the Public IP Network,
• Plug one end of the RJ45 Ethernet cable into the WAN Port of ETERNITY GENX platform when used with
SARVAM UMG application and the other end into the Broadband Router/Modem.
T1/E1/PRI
FXS/FXO
ISDN BRI
PBX
ITSP
Universal Gateway for TDM PBX SIP Connectivity
SARVAM UMG
Connecting SARVAM UMG to the Public IP Network
LAN
PSTN
ISDN BRI
ISDN T1E1
Web GUI
WAN
Broadband
Modem/ Router
Internet
ITSP
SLT Phones
LAN Switch
SARVAM UMG

13 Matrix SARVAM UMG System Manual
If connecting to a Private Network (Behind a NAT Router),
• Plug one end of the RJ45 Ethernet cable into the WAN Port of ETERNITY GENX platform when used with
SARVAM UMG application and the other end into the LAN Switch/Hub.
Connecting SARVAM UMG to the Private IP Network
LAN
PSTN
ISDN BRI
ISDN T1E1
Web GUI
WAN
Broadband
Modem/ Router
Internet
ITSP
SLT Phones
LAN Switch
SARVAM UMG

Matrix SARVAM UMG System Manual 14
Hardware Overview
The Enclosure
The enclosure of ETERNITY GENX has fixed and universal slots. The fixed slots are occupied by specific cards -
Power Supply Card and the CPU Card - and cannot be changed, whereas in the universal slots you can install any
of the various cards.
Inside the enclosure of ETERNITY GENX are slot connectors located on the motherboard on the backplane of the
enclosure. Each slot has guide rails for inserting the cards.
Illustrated below is the design of the enclosure and the position of the slots of ETERNITY GENX.
ETERNITY GENX
The first slot from the left is reserved for the Power Supply Card and the first slot from the right is reserved for the
CPU Card.
The Cards
The ETERNITY GENX houses the following types of cards:
1. Power Supply Card - PSUNI 250W Card or PS48VDC 250W Card
2. CPU Card
3. SLT Card
4. CO Card
5. CO+SLT Card
6. BRI Card
7. T1E1PRI Card
8. GSM/3G/4G Card
For an at-a-glance view of the cards available with ETERNITY GENX Platform when used with SARVAM UMG
Application, refer “Technical Specifications - SARVAM UMG”.