Matrix SETU ATA211 SIP-FXS-FXO User guide

SETU ATA211
System Manual
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SETU ATA211
VoIP-FXS-FXO Adaptor
System Manual
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Documentation Disclaimer
Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.
This is a general documentation for all models of the product. The product may not support all the features and
facilities described in the documentation.
Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise
information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.
Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
Comsec's operating and maintenance instructions.
Copyright
All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means
without the prior written consent of Matrix Comsec.
Version 3
Release date: February 2, 2011
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Table of Contents i
Contents
Introduction..................................................................................................................................................... 1
Welcome! ............................................................................................................................................................ 1
About this System Manual .................................................................................................................................. 1
How to Read this System Manual ....................................................................................................................... 2
Knowing SETU ATA211 .................................................................................................................................. 5
The Overview ...................................................................................................................................................... 5
Applications of SETU ATA211 ............................................................................................................................ 7
Getting Started ................................................................................................................................................ 9
Preparing for Installation ..................................................................................................................................... 9
Connecting SETU ATA211 ............................................................................................................................... 11
Configuring SETU ATA211 ............................................................................................................................... 13
Basic Settings ............................................................................................................................................... 19
Region ............................................................................................................................................................... 20
SIP Trunks ........................................................................................................................................................ 23
FXO Port ........................................................................................................................................................... 37
FXS Port ............................................................................................................................................................ 49
Passwords ......................................................................................................................................................... 57
Network Parameters ......................................................................................................................................... 61
Advanced Settings ....................................................................................................................................... 67
System Parameters ........................................................................................................................................... 67
Called Party Number Table ............................................................................................................................... 73
Dialed Number Table ........................................................................................................................................ 76
Peer-to-Peer Numbers ...................................................................................................................................... 79
Digest Authentication ........................................................................................................................................ 83
Daylight Savings Time ...................................................................................................................................... 86
Static Routing Table .......................................................................................................................................... 89
Restart SETU ATA211 ...................................................................................................................................... 92
Reinstate Factory Defaults ................................................................................................................................ 93
Software Upgrade ............................................................................................................................................. 95
Syslog (Debug) ................................................................................................................................................. 97
PCAP Trace .................................................................................................................................................... 100
Auto Configuration .......................................................................................................................................... 103
Features of SETU ATA211 .......................................................................................................................... 107
Call Hold .......................................................................................................................................................... 107
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ii Table of Contents
Making a Second Call ..................................................................................................................................... 108
Call Transfer .................................................................................................................................................... 109
Call Toggle ...................................................................................................................................................... 111
Call Waiting ..................................................................................................................................................... 112
Conference ...................................................................................................................................................... 115
Do Not Disturb (DND) ..................................................................................................................................... 116
Call Forward .................................................................................................................................................... 118
Caller ID Restriction ........................................................................................................................................ 122
Selective Trunk Access ................................................................................................................................... 123
Speed Dialing .................................................................................................................................................. 124
Supplementary Services of Service Provider .................................................................................................. 127
Multi Stage Dialing .......................................................................................................................................... 128
Disconnect the Call ......................................................................................................................................... 133
Making New Call ............................................................................................................................................. 134
PIN Authentication .......................................................................................................................................... 135
System Status ............................................................................................................................................. 137
Viewing System Status from Jeeves ............................................................................................................... 137
Viewing System Status on Phone ................................................................................................................... 142
Appendix ..................................................................................................................................................... 145
Call Progress Tone Generation ...................................................................................................................... 145
Ring Cadences ................................................................................................................................................ 146
Frequently Asked Questions (FAQs) .............................................................................................................. 147
Acronyms ........................................................................................................................................................ 150
Features at a Glance ....................................................................................................................................... 152
Product Specifications ..................................................................................................................................... 153
System Commands ......................................................................................................................................... 156
Warranty Statement ........................................................................................................................................ 157
Regulatory Information .................................................................................................................................... 159
Open Source Licensing Terms and Conditions ............................................................................................... 161
Index ............................................................................................................................................................ 169
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Matrix SETU ATA211 System Manual 1
CHAPTER 1 Introduction
Welcome!
Welcome to the world of Telecom Solutions. Thank You for choosing SETU ATA211. This product is designed to
give you the highest performance, combined with real ease of use. We hope you will make optimum use of this
intelligent, intuitive, feature-packed VoIP Phone Adapter. Please read this document before installing SETU
ATA211.
About this System Manual
This document contains detailed information and instructions for installing, configuring, and operating SETU
ATA211. It also contains information on maintenance and safety instructions.
Intended Audience
This System Manual is aimed at:
Network Administrator and System Engineers: who will install, maintain and support SETU ATA211. It is
assumed that they have some experience in installing VoIP Phone Adapter and are familiar with VoIP
technology.
End Users, the persons/organizations who will use SETU ATA211. They include home users, personnel of
small and medium businesses, large enterprises, other commercial and public organizations/institutions.
Organization of this document
This System Manual contains the following topics:
Introduction: Gives information about this system manual.
Know Your SETU ATA211: Provides overview of SETU ATA211.
Getting Started: Contains information on how to install SETU ATA211, how to configure the device using the
web-based programming tool, Jeeves, and using the phone connected to the device.
Configuring Basic Settings: Provides instructions for configuring the basic parameters of SETU ATA211,
which are sufficient to get the system into operation.
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2 Matrix SETU ATA211 System Manual
Configuring Advanced Settings: Contains instructions for configuring the more advanced features and
facilities of SETU ATA211.
Features of SETU ATA211: Describes in detail, the features of SETU ATA211, along with instructions for
configuring and using these features.
System Status: Describes the status indicators for the LAN and WAN ports, SIP trunk registration, and
details of the System Firmware.
How to Read this System Manual
This System Manual is organized in a manner to help you get familiar with SETU ATA211, learn how to install it,
how to connect it to the IP network, how to configure the Basic Settings that allow you to start making and receiving
calls, and move on to the Advanced configuration to use the special features and functions. You may read it in the
sequence it is organized.
Conventions used in this System Manual
Instructions
The instructions in this document are written in a step-by-step format. Each step, its result, indication/notification,
where and as it occurs, has been described.
Notices
The following symbols have been used for notices to draw your attention to important items.
Important: to indicate something that requires your special attention or to remind you of something you
might need to do when you are using the system.
Caution: to indicate an action or condition that is likely to result in malfunction or damage to the system or
your property.
Warning: to indicate a hazard or an action that will cause damage to the system and or cause bodily harm.
Tip: to indicate a helpful hint giving you an alternative way to operate the system or carry out a procedure
more efficiently.
Cross References
Cross references are highlighted in blue font and hyperlinked. You may click on the hyperlinked text to reach the
source of the cross-reference.
Terminology used in this System Manual
The technical terms and Acronyms used in this manual are standard terms, commonly used in the
telecommunications and data communications industry. Considering the broad group of intended users of this
manual, wherever possible, use of jargon is avoided.
Acronyms have been defined in the text and a complete list of Acronyms used in this document is provided in the
Appendix.
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Matrix SETU ATA211 System Manual 3
The words ATA, ATA211, SETU ATA211, System and gateway means SETU ATA211.
Some of the terms specific to this manual that you will encounter freguently are defined below:
•Admin: A person who installs, configures and maintains SETU ATA211. Admin can also be the user.
Admin has full accessibility of the system.
•User: A person who uses SETU ATA211. User has limited access to the system
•Caller/Calling party: A person making a call.
•Callee/Called party: A person receiving a call.
•Remote user/Remote party/Remote end: The person with whom the user interacts.
•Transferor: The user who transfers the call.
•Transferee: The remote user whose call is to be transferred (first party) to another remote user (second
party).
•Transfer Target: The remote user to whom the call is to be transferred (second party).
•LAN administrator: A person who maintains the LAN network of an organization.
Using this manual, you will be able to install, operate and make optimum use of SETU ATA211. If you encounter
any technical problems, please contact your Dealer/reseller or Matrix for support.
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4 Matrix SETU ATA211 System Manual
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Matrix SETU ATA211 System Manual 5
CHAPTER 2 Knowing SETU ATA211
The Overview
ATA211 is a VoIP-FXS-FXO Adapter. It allows you to make and receive voice calls over IP Network as well as
PSTN network using a conventional telephone instrument.
ATA211 uses SIP (Session Initiation Protocol) protocol to make voice calls over the IP network. It converts the
voice traffic into IP packets for transmission over the internet. When a telephone number is dialed by you, ATA211
converts it into an IP call using the Session Initiation Protocol (SIP) and initiates a call, thereby making VoIP calls
as easy as normal telephone calls. You also have the flexibility to make a call by selecting any SIP Trunk or the
FXO port.
Using ATA211, you can make VoIP calls and browse the Internet simultaneously.
SETU ATA211 can be used in residences, small and home offices, offices of medium and large enterprises.
SETU ATA211 supports 3 SIP trunks, allowing you to subscribe with three different Internet Telephony Service
Providers or to use the SIP trunks for Peer-to-Peer Calls.
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6 Matrix SETU ATA211 System Manual
For the ease of configuration, SETU ATA211 has a an embedded, HTTP Web server with an graphic user interface,
which you can access by connecting a computer to SETU ATA211.
Ports and Connectors
LEDs
SETU ATA211 has an LED each for the FXS port, FXO Port, the SIP Trunks (SIP1, SIP2) and POWER, to indicate
the status of the ports, and various events occurring on the ports, including errors.
The LEDs on the module are as shown in the figure below.
Port Name Connector Description
Power DC Jack Power Adapter, to connect 12VDC, 1.00A power adapter.
LAN RJ45 To connect a standalone computer or a LAN Switch.
WAN RJ45 To connect to the IP network over a DSL Modem or Router or a LAN Swtich
FXS RJ11 To connect a standard telephone instrument or a PBX.
FXO RJ11 To connect a PSTN line or a PBX.
SIP2
SIP1
FXO
FXS
POWER
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Matrix SETU ATA211 System Manual 7
Applications of SETU ATA211
ATA211 finds its application in following scenarios:
1. Residential Application - Home users use SETU ATA211 to make low-cost international calls to family,
friends and relatives.
2. SOHO Application - Small Office owners use SETU ATA211 to make low-cost calls to their overseas
customers, employees, suppliers, etc
FXS
LAN
ATA211
PSTN
IP Network
Proxy
Broadband
Modem/Router
FXO
FXS
LAN
PBX
WAN
Proxy
PSTN
IP Network
FXO
Broadband
Modem/Router
ATA211
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8 Matrix SETU ATA211 System Manual
3. Business Application - Corporate Offices use SETU ATA211 to make low-cost international calls to their
overseas customers, employees, suppliers, etc.
4. Peer-to-Peer Calls Application - Corporate Offices also use SETU ATA211 to communicate between
various branch offices, at no cost..
FXS1
LAN
WAN
PSTN
IP Network
FXO
Switch
Proxy
Broadband
Modem/Router
ATA211
PBX
FXS
LAN
WAN
Broadband
Modem/Router
IP Network
FXS
LAN
WAN
FXS
LAN
WAN
FXS
LAN
WAN
ATA211
ATA211
ATA211
ATA211
Location D
Location C
Location A
Location B
Broadband
Modem/Router
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Matrix SETU ATA211 System Manual 9
CHAPTER 3 Getting Started
Preparing for Installation
Package Contents
1. Unpack SETU ATA211.
2. Verify the package contents. Contact your vendor/Service Provider/system administrator, if any of the
above listed items is missing or damaged.
Protecting SETU ATA211
You are recommended to take the measures listed in the following protect yourself and SETU ATA211.
Installation Precautions
Do not install the system in a place where
• it may be exposed to direct sunlight, excessive cold or humidity.
• it may be exposed to dust, water, oil, corrosive fumes.
• it may fall, causing damage to the product.
• shocks or vibrations are frequent or strong.
• there is a water source or body, like a wash basin/kitchen sink, bath-tub, a swimming pool, sprinkler, etc.
Make sure there is enough open space for ventilation at the site of installation.
Two Screws M 7/30
Two Screw Grips
Warranty Card Set
RJ11 Line Cord
SETU ATA211
Adaptor 12V, 1.25Amp
(Country Specific)
CD containing System Manual,
Quick Start and User Card
Quick Start and User Card
Ethernet Cable (RJ45)
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10 Matrix SETU ATA211 System Manual
Safety Instructions
Take every measure to reduce the risk of fire, electric shock and injury to the person handling this product.
• Read all the instructions given in this manual.
• Always switch off the product, unplug the product from the wall outlet when handling it. Removing covers
or opening the system or incorrect reassembly increases the risk of electric shock.
• Never open the system in power ON condition.
• Use the adapter provided with the product.
• Make sure Interfacing cables not touch exposed power line cable.
• Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
• Unplug the product from the wall outlet before cleaning.Do not use liquid cleaners. Use only dry and soft
cloth.
Always get your product serviced by a trained, qualified person. Contact your authorised dealer or Matrix support,
if:
• liquid has been spilled into the product or the product has been exposed to rain or water.
• the product has been dropped or the cabinet has been damaged.
• the product does not operate normally or exhibits a distinct change in performance.
Mounting the SETU ATA211
To mount SETU ATA211 on the wall,
• Select a suitable place.
• Use the mounting template provided to you to drill holes of appropriate size and distance.
• Fix the screw grips in the holes you drilled.
• Fix the screws in the holes, leaving the screw heads protruding a few millimeters from the wall.
• Check the strength of the screws.
• Mount SETU ATA211 on the wall.
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Matrix SETU ATA211 System Manual 11
Connecting SETU ATA211
• Connect a standalone computer/ LAN Switch to the LAN Port of SETU ATA211 using an Ethernet cable.
• Connect the WAN Port of SETU ATA211 to the IP Network—a DSL modem or Router or a LAN
Switch—using the Ethernet cable provided to you.
• Connect a telephone to the FXS Port of SETU ATA211, using a standard telephone cable with an RJ11
plug.
You may also connect a PBX to the FXS port of SETU ATA211.
• Connect the PSTN line to the FXO Port of SETU ATA211, using a standard telephone cable with an RJ11
plug.
You may also connect PBX to the FXO port of SETU ATA211.
• Connect the power adapter provided with SETU ATA211 to the power jack labeled 12VDC-1A(MAX).
• Connect the adapter plug into a power outlet.
• Switch ON power.
• Wait for the Reset Cycle to complete.
Reset Recycle
•At Power ON,
• POWER LED will glow Green, continuously.
• All LEDs—FXS, FXO, SIP1 and SIP2 —will blink Red thrice (250 ms On - 250 ms Off).
DSL Modem/
Router
PC/LAN
IP
POTS
Power
Adaptor
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12 Matrix SETU ATA211 System Manual
•On successful completion of initialization cycle, each LED will glow as per the call conditions as
summarized below:
You can also view the status of the ports on the Status page of the web-based graphical user interface of SETU
ATA211. See “System Status”.
LED Status Meaning
FXS Continuously ON Indicates that FXS port is either Off-hook or in speech during
incoming call / outgoing call.
Blinks fast 200ms ON,
200ms OFF
Indicates that FXS port is in Error state during incoming/outgoing
call.
Blinks slow 500ms ON,
500ms OFF
Indicates that FXS port is Ringing for incoming call or Number is
being dialed for outgoing call (After end of dialing).
Continuously OFF Indicates that FXS port is in On-hook.
FXO Continuously ON Indicates that FXO port is either Off-hook or in speech during
incoming/outgoing call.
Blinks fast 200ms ON,
200ms OFF
Indicates that FXO port is in Error state during incoming/outgoing
call.
Blinks slow 500ms ON,
500ms OFF
Indicates that FXO port is Ringing for incoming Call or Number is
being dialed for outgoing call (After end of dialing).
Continuously OFF Indicates that FXO port is On-hook.
SIP1 Continuously ON Indicates that SIP1 is enabled and is registered with the SIP server
or 'Active' status of SIP Trunk.
Blinks fast 200ms ON,
200ms OFF
Indicates that SIP1 is enabled but not registered with the SIP server
(SIP is configured as proxy).
Blinks slow 500ms ON,
500ms OFF
Indicates that SIP1 is enabled but not registered with the SIP server
(SIP is configured for P2P calling).
Continuously OFF Indicates that SIP1 is disabled.
SIP2 Continuously ON Indicates that SIP2 is enabled and is registered with the SIP server
or 'Active' status of SIP Trunk.
Blinks fast 200ms ON,
200ms OFF
Indicates that SIP2 is enabled but not registered with the SIP server
(SIP is configured as proxy).
Blinks slow 500ms ON,
500ms OFF
Indicates that SIP2 is enabled but not registered with the SIP server
(SIP is configured for P2P calling).
Continuously OFF Indicates that SIP2 is disabled.
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Matrix SETU ATA211 System Manual 13
Configuring SETU ATA211
SETU ATA211 provides access to system configuration at two levels: Admin and User. A distinct set of features
and facilities can be configured at each of these levels.
SETU ATA211 can be configured using its Web-based graphic user interface (GUI) and from the phone connected
to its FXS port. While the entire system configuration can be done using the GUI, you can configure only certain
parameters from the phone.
Admin Mode
Admin is defined as the person who installs, configures and maintains the SETU ATA211. The Admin can also be
the User. In the Admin mode, you have full access to system configuration, all configurable parameters, features
and facilities, and system maintenance:
• Basic Settings
• Advanced Settings
• Supplementary Services
Access to Admin mode is protected by a password. The default Admin Password is 1234. The password may be
changed.
User Mode
In the User mode, you can configure (enable/disable, set/cancel) specific features and facilities of SETU ATA211,
as listed below:
• Supplementary Features
• Speed Dialing
• Network parameters
• User Password
• Syslog (debug)
• Factory Defaults
• PCAP
Access to the User mode is also protected by a password, referred to as the User Password. The default User
Password is 1234. The password may be changed.
Configuration using Web-based GUI: Jeeves
SETU ATA211 has a graphic user interface (GUI), Jeeves,an easy-to-use proprietary software of Matrix for system
configuration. Jeeves is an embedded, web server which you can access from the computer you connected to the
LAN Port or the WAN Port of SETU ATA211.
Jeeves allows system configuration in the Admin mode and User mode.
To access Jeeves, follow these steps:
• Connect a standalone computer to the LAN port of SETU ATA211. The LAN Port of SETU ATA211 and that
of the computer must be in the same Subnet.
The default IP Address of the LAN port of SETU ATA211 is: 192.168.002.006
The default Subnet Mask of the LAN port of SETU ATA211 is: 255.255.255.0
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14 Matrix SETU ATA211 System Manual
If required, change the IP Address and the Subnet of the computer.
You may also connect the LAN port of SETU ATA211 to a computer on LAN. If you connect the LAN port
of SETU ATA211 to a LAN Switch, make sure that the IP Address of LAN port of SETU does not conflict
with the IP Address of any device on the LAN, and SETU ATA211 is in the same Subnet as the LAN
computer.
You may change the IP Address and Subnet Mask of the LAN Port of SETU ATA211 by dialing the
relevant System Commands from the phone connected to the FXS port of SETU ATA211. See the topic
“Configuring using a Phone”.
When installing the system for the first time, you are advised to connect SETU ATA211 to a standalone
computer only.
• Make sure a web-browser, either Internet Explorer Version 7 or higher or Mozilla Firefox 3.5 or higher, is
installed on the computer.
• Open the browser on the computer.
• Type 192.168.002.006, the default IP address of the LAN port of SETU ATA211, in the address bar of the
browser and press Enter key/click Go.
If you have connected SETU ATA211 to the LAN and have changed the IP Address of the LAN port of
SETU ATA211, enter the current IP Address in the address bar of the browser.
The Login page of Jeeves opens.
You can also use the WAN Port of SETU ATA211 to access the embedded web server in the same
manner.
The default IP Address of the WAN Port of SETU ATA211 is: 192.168.001.171
The default Subnet Mask of the WAN Port of SETU ATA211 is: 255.255.255.0
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