Matrox Extio 3 Series User manual

User Guide
20266-301-0315
2021.04.20
Matrox
®
Extio
™
3 Series
N3408 Transmitter card • N3408 Transmitter unit
• N3408 Receiver unit
N3208 Transmitter card • N3208 Transmitter unit
• N3208 Receiver unit
ENGLISH
www.matrox.com/video

2 Matrox Extio 3 Series – User Guide
Contents
Matrox safety information ...................................................................................... 6
Installation and operation .......................................................................................................................6
If a power supply (internal or external) was included with your product ............................................ 7
If your product includes laser-based technology ...................................................................................7
If your product includes a battery ...........................................................................................................7
Repair .......................................................................................................................................................8
Overview ................................................................................................................. 9
Hardware supplied ...................................................................................................................................9
Software available ....................................................................................................................................9
Hardware required (sold separately) ....................................................................................................10
Optional hardware (sold separately) ....................................................................................................10
Matrox rack mount kit ..........................................................................................................................10
More information ..................................................................................................................................11
Getting started ...................................................................................................... 12
Networked mode ...................................................................................................................................12
Point-to-point mode .............................................................................................................................12
Virtual private network (VPN) mode ..................................................................................................13
Link redundancy ....................................................................................................................................14
Private wide-area-networks (WAN) ..................................................................................................... 14
Private WAN setup ............................................................................................... 15
Private WAN setup requirements .........................................................................................................15
Private WAN configuration ................................................................................................................... 16
VPN configuration ................................................................................................. 17
Generate the VPN configuration file (network administrator) ..........................................................17
Import the VPN configuration file and connect to VPN (remote user) ............................................18
Configure the units (network administrator) ......................................................................................21
Set the required receiver and transmitter settings ................................................................................21
Troubleshoot ..........................................................................................................................................22
Change the VPN configuration ............................................................................................................22
Make adjustments when necessary .......................................................................................................22
File structure and syntax for Swanctl.json ............................................................................................23
File structure for the VPN configuration file (strongswan.zip) ..........................................................23

Matrox Extio 3 Series – User Guide 3
Installing your Extio 3 transmitter card ................................................................ 25
Before you begin ....................................................................................................................................25
Step-by-step installation ........................................................................................................................26
Installing multiple cards ........................................................................................................................27
Connecting your Extio 3 devices ......................................................................... 28
Before you begin ....................................................................................................................................28
Extio N3408 or N3208 transmitter card ...............................................................................................30
Extio N3408 transmitter or receiver unit .............................................................................................31
Extio N3208 transmitter or receiver unit .............................................................................................33
Installing the SFP module .....................................................................................................................36
Setting up link redundancy .................................................................................. 38
Connection setup guidelines .................................................................................................................38
Enabling link redundancy .....................................................................................................................39
Disabling link redundancy ....................................................................................................................39
Description of LEDs .............................................................................................. 40
Power/status LEDs .................................................................................................................................40
Network LEDs ........................................................................................................................................42
Updating your Extio 3 firmware ........................................................................... 44
Before you update your firmware .........................................................................................................44
Obtaining the Matrox Extio 3 firmware updater package ...................................................................44
Updating your Matrox Extio 3 firmware (networked mode) .............................................................45
Updating your Matrox Extio 3 firmware (VPN mode) .....................................................................47
Updating your Matrox Extio 3 firmware (point-to-point mode) .......................................................47
Setting up networked mode ................................................................................ 49
Before you begin ....................................................................................................................................49
Validating network discovery ................................................................................................................50
Installing Matrox Extio Central Manager software ..............................................................................50
Accessing the OSD (On-Screen Display) ..............................................................................................51
Using the OSD (On-Screen Display) ....................................................................................................52
Sources ..................................................................................................................................................53
Receiver information .............................................................................................................................54
Aggregator mode ...................................................................................................................................55
Setting up VPN mode .......................................................................................... 62
Before you begin ....................................................................................................................................62

4 Matrox Extio 3 Series – User Guide
Installing Matrox Extio Central Manager software ..............................................................................63
Accessing the OSD (On-Screen Display) ..............................................................................................64
Using the OSD (On-Screen Display) ....................................................................................................64
Sources ..................................................................................................................................................66
Receiver information .............................................................................................................................67
VPN information ...................................................................................................................................68
Aggregator mode in VPN ......................................................................................................................69
Setting up point-to-point mode ........................................................................... 70
Before you begin ....................................................................................................................................70
Accessing the OSD (On-Screen Display) ..............................................................................................71
Using the OSD (On-Screen Display) ....................................................................................................71
Sources ...................................................................................................................................................72
Receiver settings and information ........................................................................................................73
Rebooting or resetting your Extio 3 device ......................................................... 76
When to reboot or reset your device ...................................................................................................76
Software reboot ......................................................................................................................................76
Hardware reboot or configuration reset .............................................................................................77
Changing the operation mode of your devices ................................................... 79
Changing from copper to fiber optic ....................................................................................................79
Troubleshooting .................................................................................................... 80
What to do if you have a problem .........................................................................................................80
Common problems and solutions ........................................................................................................ 80
Product information .............................................................................................. 83
Hardware specifications ........................................................................................................................83
Product dimensions ...............................................................................................................................85
Maximum distance (point-to-point mode) .........................................................................................86
External power supply ...........................................................................................................................86
Environmental .......................................................................................................................................87
Notes .......................................................................................................................................................87
Fiber optic transceiver SFP (Small Form Factor Pluggable) modules ................................................87
Battery ....................................................................................................................................................87
Appendix A – Providing adequate airflow to your Extio 3 device ..................... 89
Appendix B – Firewall requirements .................................................................... 90
Extio Central Manager software ...........................................................................................................90

Matrox Extio 3 Series – User Guide 5
Firmware updater ..................................................................................................................................90
Extio 3 devices ........................................................................................................................................91
Accessing your Windows Firewall settings ...........................................................................................92
Adding rules to your Windows Firewall settings .................................................................................93
Appendix C – Mounting your devices .................................................................. 95
Mounting guidelines ..............................................................................................................................95
Mounting your Extio 3 device ...............................................................................................................95
Appendix D – Configuring your audio settings ................................................... 96
Receiver output ......................................................................................................................................96
Receiver input ........................................................................................................................................97
Receiver audio destination ....................................................................................................................98
Appendix E - File structure for swanctl.json ...................................................... 99
The “connections” section ....................................................................................................................99
The “secrets” sections ..........................................................................................................................102
Customer support ............................................................................................... 103
Matrox web ..........................................................................................................................................103
Technical support ................................................................................................................................103
View your warranty information ........................................................................................................103
View the third party software notices .................................................................................................103
Register your Matrox product .............................................................................................................104

6 Matrox Extio 3 Series – User Guide
Matrox safety information
To ensure safe and reliable operation of your Matrox product, to avoid personal injury, and
to prevent damage to your computer or Matrox hardware, read the following guidelines.
Installation and operation
 Read and retain all instructions. Only use your Matrox product according to the
instructions, operating ranges, and guidelines provided in the Matrox user guide and
other related Matrox documentation. Failure to follow these instructions could result in
damage to your product or injury to the user or installer.
 Don’t expose your Matrox product to rain, water, condensation, or moisture.
 Caution: Hot Surface, Do Not Touch
Your Matrox product can become hot while operating. Ensure that your
computer cover is secured in place before turning it on.
Always turn off your computer, unplug it, and then wait for it to cool before removing
the cover of your computer to touch any of its internal parts or to install your Matrox
card. Allow hot surfaces to cool before touching your Matrox unit.
 Attention: Surface chaude, ne pas toucher
Votre produit Matrox peut devenir chaud durant son fonctionnement.
Assurez-vous de bien fermer le couvercle de votre ordinateur avant de
l’allumer.
Éteignez votre ordinateur, débranchez-le et attendez qu'il refroidisse avant d'ouvrir
son couvercle pour accéder à ses parties internes ou pour installer votre carte
Matrox. Laissez les surfaces chaudes refroidir avant de toucher votre appareil
Matrox
.
 Static electricity can severely damage electronic parts. Before touching any electronic
parts, drain static electricity from your body (for example, by touching the metal frame
of your computer).
 When handling a card, carefully hold it by its edges and avoid touching its circuitry.
 Don’t stack devices or place devices so close together that they’re subject to recirculated
or preheated air.
 Don’t operate your system or Matrox product near a heat source or restrict airflow to
your system, and make sure the ambient temperature doesn’t exceed the maximum
recommended temperatures. Don’t block ventilation holes on your unit or system.

Matrox Extio 3 Series – User Guide 7
If a power supply (internal or external) was included with your
product
 Don’t place the external power supply directly on top of the device.
 Only use power supplies originally supplied with the product or use a replacement that’s
approved by Matrox. Don’t use the power supply if it appears to be defective or has a
damaged chassis.
 Any AC-powered product must be connected to a grounded outlet installed by a licensed
electrician. Don’t defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type plug has
two blades and a third grounding prong. The wide blade or the third prong are provided
for your safety. If the provided plug doesn’t fit into your outlet, consult a licensed
electrician to replace the obsolete outlet.
 Make sure that nothing rests on the power cables and that the cables aren’t located where
they can be stepped on, pinched, or tripped over.
 Don’t use damaged power cables.
 Unplug your system or device during lightning storms or if unused for long periods of
time.
If your product includes laser-based technology
 The device contains a Class 1 laser product for use only under the recommended
operating conditions and guidelines. For more information, see your Matrox user guide.
 Invisible laser radiation may be emitted from disconnected fibers or connectors. Don’t
stare into beams or view directly with optical instruments.
 Only use optical transceivers originally supplied with the product or use a replacement
that’s approved by Matrox.
 For more information on laser support and compliance, see your Matrox user guide.
If your product includes a battery
 The battery is non replaceable.
 To dispose of your product, see www.matrox.com/environment/weee.

8 Matrox Extio 3 Series – User Guide
Repair
 Don’t attempt to open or repair a power supply unit (if one was supplied).
 Don’t attempt to open or repair your Matrox product.
 If there’s a fault with your Matrox product, review your Matrox warranty for more
information.

Matrox Extio 3 Series – User Guide 9
Overview
Thank you for purchasing a Matrox Extio 3 Series product. Matrox Extio 3 is an IP KVM extender
that enables you to work on a computer from a distance. It captures the peripheral signals from the
computer (such as the keyboard, video, mouse, audio, and other peripherals) and extends these
signals to a remote location.
Matrox Extio N3408 IP KVM extenders support up to four (4) monitors. Matrox Extio N3208 IP
KVM extenders support up to two (2) monitors.
Hardware supplied*
Depending on your Extio 3 device, the following hardware is supplied:
 Extio N3408 or N3208 transmitter card – Transmitter card, 1 USB cable (A to mini B
connectors), RJ45 transceiver.
 Extio N3408 or N3208 transmitter unit – Transmitter unit, 1 USB cable (A to B
connectors), 1 power supply.
 Extio N3408 or N3208 receiver unit – Receiver unit, 1 power supply.
Software available
Depending on your setup ( networked mode, virtual private network (VPN) mode, or point-to-point
mode), the following software is available:
* The hardware supplied with your Matrox product may vary depending on the SKU or part number of your product. For more
information, contact your Matrox representative.
On-Screen Display (OSD)*Extio Central Manager
Networked
mode
Log into your receiver and switch to
different transmitters. For more
information, see “Setting up
networked mode”, page 49.
Remotely manage, monitor, and
configure your networked Extio 3
devices. For more information, see
“Installing Matrox Extio Central
Manager software”, page 50.
Point-to-point
mode
Configure and manage your Extio 3
devices. For more information, see
“Setting up point-to-point mode”,
page 70.
—
Virtual private
network
(VPN) mode
Log into your receiver and switch to
different transmitters. For more
information, see “Setting up VPN
mode”, page 62.
Remotely manage, monitor, and
configure your networked Extio 3
devices. For more information, see
“Installing Matrox Extio Central
Manager software”, page 50.

10 Matrox Extio 3 Series – User Guide
Hardware required (sold separately)
Depending on your device and setup, you may need the following hardware:
 CAT5e, CAT6, or CAT7 cable
 LC-LC fiber optic cable
 Multi-mode (62.5/125 µm (OM1), 50/125 µm (OM2, OM3, or OM4))
 Single-mode (9/125 µm (OS1 or OS2))
 Shielded DisplayPort™ 1.1 or 1.2 cable
*
Optional hardware (sold separately)
You may also need any of the following hardware:
 Multi-mode fiber optic transceiver
†
 Single-mode fiber optic transceiver
†
 Mini DisplayPort to DisplayPort adapter
‡
 Analog audio cable
 Matrox secure cable solution
Matrox rack mount kit
Matrox makes available a rack mount kit to mount your Extio devices. To purchase a Matrox rack
mount kit, contact your Matrox representative.
* The On-Screen Display (OSD) is available only on the receiver.
* Shielded DisplayPort™ 1.2 cable is required for 4K60 resolutions.
† To purchase a multi-mode fiber optic transceiver (part number XTO3-SFPMM) or single-mode fiber optic transceiver (part
number XTO3-SFPSM) for your Matrox product, contact your Matrox representative.
‡ Not recommended for 4K60 resolutions.