MattressJack Basic Series Guide

MattressJack
Consumer Mattress Lifting System
Basic/Premium
March 2020 | Version 1.0
Installation and User Instructions
Black

2

3
A
B
CD
F
E
G
User
Instructions
H
ⒶPVC Air Bladder
ⒷAir Pump
ⒸHand Controller
ⒹAir Hose
ⒺMagnet-activated Reed Switch
ⒻMagnet Control Fob
ⒼPatch Repair Kit
ⒽInstallation and User Instructions
Product elements
E & F are options and may be purchased separately

4
1. Safety instructions
WARNING
Please read and understand this manual and the safety instructions carefully before using this
product. Failure to read and understand the information provided may result in serious injury.
1.1 Explanation of Safety Warnings
DANGER
Danger indicates a hazardous situation that, if not avoided, will result in death or serious injury.
WARNING
Warning indicates a hazardous situation that, if not avoided, may result in death or serious injury.
CAUTION
Caution indicates a hazardous situation that, if not avoided, may result in minor or moderate injury.
NOTICE
Notice indicates information considered important, but not hazard-related
1.2 Intended use and reasonably foreseeable misuse
The MattressJack is intended for use as a device to raise a mattress over a stable and smooth-surfaced
foundation. The MattressJack is suitable for indoor use only.
The MattressJack is not intended to be used:
• Outside, or on any unstable surface.
• Asatoy,snowtoy,trampoline,otationdevice,orlife-savingdevice.
The MattressJack shall only be used in accordance with the instructions described in this manual. Any use
other than that described here is regarded as unintended use.
The MattressJack is not intended for use by children under the age of 12.
1.3 Retaining instructions
Followallinstructions.Thiswillavoidre,entrapment,suocation,electricshocksorotherhazardsthat
may result in damage to property and/or severe injuries. Keep all safety information and instructions for
future reference and pass them on to subsequent users of the product. The manufacturer is not liable
for cases of material damage or personal injury caused by incorrect handling or non-compliance with the
instructions. In such cases, the warranty will be voided. For questions, information, technical assistance or
technical information, please contact:
Ergonomic Lifting Solutions LLC
4400 E Hwy 20, Suite 405
Niceville, FL, USA 32578
[email protected]
www.mattressjack.com

5
DANGER
• The MattressJack should not be used by children
younger than 12 years. The MattressJack is not a
toy.
• Children should be supervised to ensure that
they do not play with the MattressJack.
• Do not use the MattressJack on waterbeds,
adjustable platform beds, hospital-style beds or
inatablebeds.
• NeverlltheMattressJackwithwater.
• Only use the MattressJack indoors. Never use
outdoors.
• Do not use the MattressJack in water. Keep the
MattressJack away from moisture.
• Do not use the MattressJack when there is a
person or a pet on the mattress.
• Do not place any objects on the MattressJack
whenitisdeatedorpartiallyinatedor
deated.Neversit,stand,walkorjumpon
the MattressJack when either partially or fully
inated.
• Do not operate the MattressJack in the presence
of children or pets. Pets and children should
be carefully supervised when operating the
MattressJack. Keep pets and children away the
the MatressJack whenever the MattressJack
isinatedoreitherraisingorloweringthe
mattress.
• Do not use the MattressJack if the air bladder or
the air pump has been exposed to water.
• Do not install or use a damaged MattressJack.
• The MattressJack may only be installed and
used together with the original MattressJack
accessories and components.
• Make sure to place all parts correctly and
according to the instructions. Failure to do
somayaecttheproperfunctioningofthe
MattressJack.
• Unauthorized alterations to the MattressJack
andtechnicalmodicationsarenotpermitted.
• Do not install the MattressJack over uneven
or sharp surfaces that could puncture the air
bladder.
• Do not install the MattressJack where the air
bladder or air hose can be exposed to sharp
edges or surfaces.
• Make sure there is at least 12 inches (30cm)
of free space above the entire mattress when
installing the MattressJack.
• Make sure there is at least 6 inches (15cm) of
free space between a wall or bed frame when
installing the MattressJack.
• Make sure not to damage the MattressJack
when placing any objects under the bed or
when vacuuming or cleaning under the bed.
• DonotinatetheMattressJackwithanything
else besides bedding and pillows on the
mattress.
• TheMattressJackshallonlybeinatedwith
the original MattressJack air pump. Do not use
another air pump, as this may cause injuries or
property damage.
• The MattressJack shall be connected to a
permanent and grounded AC wall socket.
• Theinationanddeationstagesofthe
MattressJack shall be supervised to ensure safe
operation. Immediately pause operation if an
unsafe situation is suspected or realized.
• If the air inlet becomes obstructed by any
object or debris, the MattressJack air pump will
fail to operate properly and there is a risk of
overheating. As a built-in safety feature, the air
pumpwillsafelyandautomaticallyshut-oif
the internal temperature nears or exceeds an
overheated condition. It will remain inoperable
until the air pump returns to a safe operating
temperature. Avoid repeated overheating cycles
as they will shorten the lifespan of the air pump.
• Donotuseanyammablesubstances
(like aerosol tire repair products) on the
MattressJack. The MattressJack may ignite
or explode. Only use the provided glue and
patches to repair a damaged air bladder.
• Onlyqualied,certiedpersonnelmayrepairor
disassemble the MattressJack. Disconnect the
MattressJack from the power supply when you
repair or disassemble the appliance.
• Use only original MattressJack replacement
parts. The use of other parts will result in
voiding the warranty and could lead to injuries.
• Recycle the materials with a recycling symbol.
Put the packaging in applicable containers to
recycle it. Help protect the environment and
human health and to recycle waste of electrical
and electronic appliances. Do not discard the
MattressJack with the household waste. Return
the product to your local recycling facility or
contactyourmunicipaloce.
1.4 Important safety information

6
1
2
2. Installation of the MattressJack
1. Carefully remove the mattress ①from the
foundation ②. Secure the mattress ①in a safe
location.
CAUTION! Always move a mattress
with the assistance of one or more
additional adults. Ensure that people,
pets, furniture, children and infants,
and wall surfaces are not subject to
potential injury or harm if the mattress
unintentionally falls over or shifts
position.
2. Make sure the surface of the mattress
foundation is clean and in good repair.
3. If the foundation is an open slat ②or wire
frame ③foundation, then place one (or
more) panels of corrugated plastic sheeting,
corrugated cardboard, nished plywood, or
similar material ①to establish a foundation
surface free of gaps and open voids.
2
3
1
1
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3
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7
4. Unfold the air bladder ①smoothly and evenly
over the foundation ②surface. Center the air
bladder ①symmetrically on the foundation ②
surface.
5. Locate the air valve at the head of the bed.
NOTICE Make sure the “THIS SIDE UP”
label ③faces upwards. Make sure the
air inlet is at the head of the bed.
6. Set the switch ①on the pump base ②to the
size of your bed: King or Queen.
3
2
1
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8
2
1 3
7. Choose one of the following options:
i. Attach the hand controller ①to the air
pump ②, or
ii. Attach the magnet-activated reed switch ③
to the air pump ②.
NOTICE Make sure to tighten the
connector into the hub.
NOTICE Make sure that the air pump is
NOT connected to AC Power.
8. HAND CONTROLLER: Locate the Hand
Controller ②in any convenient location.
9. REED SWITCH: Choose a discrete mounting
location that enables the Magnet-activated
Reed Switch ①to be hidden from view. Ensure
that the selected location enables placement
of the Magnet Control Fob 4 cm (1.5 in) or
less from the Magnet-activated Reed Switch
①.Removethewhitelmbackingfrom
the adhesive foam surface on the Magnet-
activated Reed Switch ①. Firmly press to
secure the Magnet-activated Reed Switch ①
in the desired location.
NOTICE The magnet-activated reed
switch installs easily behind or beneath
any wooden, plastic or laminated
surfaces. Do not install behind any
iron, steel or nickel surfaces as this will
interruptthemagneticeld.
1
2
1
2

9
12
3
11. Place the air pump ①in the desired
location. Make sure that the air inlet ②
of the air pump is clear from obstructions.
Carefully guide the air hose ③to valve
ttingoftheairbladderattheheadofthe
bed.
NOTICE Do not kink or crush the air
hose.
10. Attach and secure the air hose ①to the air
pump ②.
2
1

10
2
1
12. Attach and secure the air hose ①to the air
bladder ②.
Thetshouldbesnug.Oncefully
inserted, gently tighten the screw collar
withyourngers.Donotover-tighten.
Do not use tools. Do not use tape or
glue.
13. Make sure the air bladder is symmetrically
positioned in the center of the foundation.
14. Route the air hose and all cords so that
they are not subject to crushing, kinking,
or pinching. Locate all components so that
they do not create a tripping hazard.
15. Carefully return the mattress ①back onto
the foundation ②.
CAUTION! Always carry out lifting with
more than one person.
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11
16. Put the power cord ①of the air pump
into an AC wall power socket ②.
17. Make sure that there are no nearby objects,
such as bedside tables, electric cords,
lamps,lightxtures,orotherbedside
accessories that may potentially interfere
with the mattress as it becomes elevated
by the MattressJack.
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3. How to use the MattressJack
3.1 Using the hand controller to lift your mattress
3.2 Using the hand controller to lower your mattress:
1
2
3
4
5
60
• Toinatetheairbladder,pressandrelease
the green inate button ①on the hand
controller ④. The air pumpwillstarttoinate
the air bladder ⑤. The mattress will be lifted in
approximately one minute.
• Topausetheination,pressandrelease
the yellow pause button ②on the hand
controller ④. The air pump will pause.
• Toresumetheination,pressandrelease
the green inate button ①on the hand
controller ④. The air pump will continue to
inatetheair bladder ⑤.
• Todeatetheairbladder,pressandreleasethe
red deate button ③on the hand controller
④. The air pumpwilldeatetheair bladder ⑤.
The mattress will be lowered in under a minute.
• Topausethedeation,pressandrelease
the yellow pause button ②on the hand
controller ④. The air pump will pause.
• Toresumethedeation,pressandreleasethe
red deate button ③on the hand controller
④. The air pumpwillcontinuetodeatethe air
bladder ⑤.
NOTE:Whendeationisinitiated,
theairbladdermustnishtheentire
deationcyclebeforeinationcanbe
commanded again.
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3
4
5
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3.3 Using the magnet-activated reed switch to lift your mattress
3.4 Using the magnet-activated reed switch to lower your mattress
3
60
4cm / 2in
or less
12 • Toinatetheairbladder,placethemagnet
control fob ①maximum 2 inches (4cm) over
the top surface of the magnet-activated reed
switch ②. Wait 2 seconds. The air pump will
starttoinatetheair bladder ③. The mattress
will be lifted in approximately one minute. The
air pump will automatically stop when the
mattress is lifted.
• Topausetheination,movethemagnet
control fob ①away from the magnet-
activated reed switch ②. Wait 2 seconds. The
air pump will pause.
• Toresumetheination,replacethemagnet
control fob ①over the top surface of the
magnet-activated reed switch ②. Wait 2
seconds. The air pumpwillcontinuetoinate
the air bladder ⑤.
• Todeatetheairbladder,movethemagnet
control fob ①away from the magnet-
activated reed switch ②. Wait 2 seconds. The
air pumpwilldeatetheair bladder ③. The
mattress will be lowered in under a minute.
• Topausethedeation,replacethemagnet
control fob ①over the top surface of the
magnet-activated reed switch ②. Wait 2
seconds. The air pump will pause.
• Toresumethedeation,movethemagnet
control fob ①away from the magnet-
activated reed switch ②. Wait 2 seconds.
The air pumpwillcontinuetodeatetheair
bladder ⑤.
Makesuretofullydeatethe
MattressJackbeforeinatingit.
3
60
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4. Maintenance
1
NOTICE
Cleantheairltermediaevery3months.
1. Remove the power cord of the air pump from the AC wall socket.
2. Gently remove the air lter media ①from the air pump ②withyourngers.
3. Wash the air lter media with a mild soap solution and cool water.
4. Rinse the air lter media and pat with a dry towel.
5. Allow the air lter media to dry for 24 hours at room temperature.
6. Reinsert the air lter mediawithyourngersonceitiscompletelydry.
WARNING!Neveroperatetheairpumpwithouttheairltermediaorwithwetordampairlter
media.
Neveroperatetheairpumpwithouttheairltermediaorwithwetordampairltermedia.

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5. Cleaning
6. Disposal
The MattressJack shall not be treated as unsorted municipal waste, but shall be collected separately.
Dispose of the product at a collection point for the recycling of waste electrical and electronic equipment.
By disposing of the product in the correct way, you help prevent possible hazards to the environment and
public health that could otherwise be caused by the incorrect treatment of waste equipment. The recycling
of materials contributes to the conservation of natural resources.
The packaging is made of environmentally friendly materials that may be disposed of through your local
recycling facilities.
CAUTION
• Do not hold the MattressJack or any of its electric components underwater.
• Do not use wipes that contain chemicals to clean the MattressJack. These could damage the material or
surface.
1. Remove the power cord of the air pump from the AC wall socket.
2. Wipetheentiresurfaceoftheairbladderwithamicroberclothmoistenedwithlukewarmwaterand,if
needed, a mild soap solution.
3. Wipe the MattressJack completely dry with a soft, clean, and dry cloth.
4. Reconnect the MattressJack to the power socket.

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7. Troubleshooting
Problem Cause Solution
For MattressJack® Systems with a
Hand Controller
My MattressJack Pump will not
turn on when I press the INFLATE
button
Pump is disconnected from AC
Power
Check air pump is plugged in to
wall power and that there is power
to the outlet
Pump was connected to AC power
before connecting the controller to
the air pump
Disconnect the air pump from
AC power. Wait 15 seconds. Re-
connect air pump to AC power.
Air pump problem Contact MattressJack®
My MattressJack® will not resume
inationafterpressingthe
DEFLATE button
This is an intentional safety feature.
The MattressJack® must be
allowedtofullydeate
Press the DEFLATE button and
allow the MattressJack® to fully
deate.Wait15secondsafterthe
pump stops before pressing the
INFLATE button.
MyMattressJack®willnotInate
immediatelyafternishing
deation
The air pump allows air to passively
exit the air bladder for 15 seconds
after the air pump stops
Wait 15 seconds after the
completionofdeation,thenpress
INFLATEtoinitiateination.
For MattressJack® Systems with a
Reed Switch
My MattressJack Pump will not turn
on when I place the magnet fob
over the reed switch
Pump is disconnected from AC
Power
Check air pump is plugged in to
wall power and that there is power
to the outlet
Pump was connected to AC power
before connecting the controller to
the air pump
Disconnect the air pump from
AC power. Wait 15 seconds. Re-
connect air pump to AC power.
Air pump problem Contact MattressJack®
The reed switch cannot sense the
magnet fob
Check to see that the magnet can
reach within 4 cm of the reed
switch and that the reed switch is
mounted to non-metallic surface
(such as steel or iron).
For ALL Types of MattressJack
Systems
My MattressJack air pump makes
an audible “clunk” noise 15 seconds
aftercompletingdeation.
This is an intentional safety feature
to allow residual air in the air
bladder to empty
This is normal operation of the air
pump
My MattressJack Pump turns on
buttheairbladderdoesnotinate
fullyordoesnotinateatall
Loose or disconnected air hose Check and re-secure air hose
connections
Obstructed air intake Remove debris or obstruction from
air intake of the air pump. Clean air
ltermedia(refertoinstructions)
Air leak in air bladder Remove mattress and inspect air
bladder for source of air leak.

17
Problem Cause Solution
Air Hose is kinked Inspect and unkink the air hose
Air pump size selector switch is set
incorrectly
Check that mattress size selector
switch on the air pump is set
correctly
MyMattressJackdeatesbeforeI
press the DEFLATE button.
OR
My MattressJack makes a hissing
wheninated
Loose or disconnected air hose Check and re-secure air hose
connections. Check that the
O-ring seal is intact at the air hose
connectiontotheairpumptting.
Check that the air hose is fully
inserted and secured into the air
bladder.
Air leak in air bladder or air hose Remove mattress and inspect air
bladder and air hose for source of
air leak.
MyMattressJackdoesnotdeate
completely
Air Hose is kinked or crushed Inspect and unkink the air hose
Air pump problem Carefully disconnect the air
hose from the air pump to allow
the mattress to fully lower. Use
caution as the mattress lowers
itself. Contact MattressJack. Do not
reconnect the air hose to the air
pump.
Obstructed air intake Remove debris or obstruction from
air intake of the air pump. Clean air
ltermedia(refertoinstructions)
My MattressJack air hose has a
hole or a tear in it
External damage or failure of the
air hose
Inspect for foreign objects or
sharp surfaces which may have
caused resultant damage to the air
bladder and remove them. Contact
MattressJack
My MattressJack air bladder has a
hole in it
Damage or failure of the air
bladder
Inspect for foreign objects or sharp
surfaces which may have caused
resultant damage to the air bladder
and remove them. Repair the air
bladder with the provided patch
kit.
The repair is not successful with
the patch kit
Contact MattressJack

18
8. Technical data
9. Warranty
This warranty covers any defects in material or workmanship under normal use during the Warranty
Period. During the Warranty Period, MattressJack will repair or replace, at no charge, the product or parts
of the product that prove defective because of improper material or workmanship, under normal use and
conditions.
The warranty period is one year from the date of purchase. To obtain warranty service, you must
rstcontactMattressJacktodeterminetheproblemandthesolutionthatisappropriateforyou.This
warranty does not cover: conditions, malfunctions or damage not resulting from defects in material or
workmanship.
Ergonomic Lifting Solutions, LLC warrants that the MattressJack Mattress Lifting System is free of defects
in materials and workmanship and will, at its option, repair or replace any defective MattressJack system
that is returned to it. This warranty runs for one year from the original date of purchase, and is valid only in
accordance with the conditions set forth below:
1. Normal wear and tear is not covered by this warranty. This warranty applies to consumer use only,
and is void when the product is used in a commercial or institutional setting.
2. This warranty extends only to the original consumer purchaser and is not transferable. In addition,
proof of purchase must be demonstrated. This warranty is void if the product has been subject to
accident,misuse,abuse,impropermaintenanceorrepair,orunauthorizedmodication.
3. This limited warranty is the only express warranty provided by Ergonomic Lifting Solutions, LLC. Any
impliedwarranties(includingbutnotlimitedtoanyimpliedwarrantiesofmerchantabilityortness
for a particular purpose) are disclaimed, except as required by law in such legal jurisdictions that
require such implied warranties to apply.
4. Repair or replacement of the product (or, if repair or replacement is not feasible, a refund of the
purchase price) is the exclusive remedy of the consumer under this warranty. Ergonomic Lifting
Solutions LLC shall not be liable for any incidental or consequential damages for breach of this
warranty or any implied warranty on this product. Some legal jurisdictions do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or exclusion may not
apply to you.
5. Thiswarrantygivesyouspeciclegalrights,andyoumayalsohaveotherrightswhichvarybylegal
jurisdiction.
Procedure for Warranty Repairs or Replacement
If warranty service is necessary, simply call 1-855-MAT-JACK (1-855-628-5225) and a customer service
representative will explain how to get your MattressJack system repaired or replaced.
MattressJack Specication
Device name MattressJack
Designation device to raise a mattress
Voltage 120 V
Current Requirement Approx. 2.4 A
Operating temperature range +15 to 30 °C (59 to 86 °F)
Relative humidity 10% - 95%

19
10. Disclaimer
Ergonomic Lifting Solutions, LLC makes no representations or warranties with respect to this manual and,
to the maximum extent permitted by law, expressly limits its liability for breach of any warranty that may
be implied to the replacement of this manual with another. Furthermore, Ergonomic Lifting Solutions, LLC
reserves the right to revise this publication at any time at its sole discretion.
The information provided in this documentation contains general descriptions and/or technical
characteristics of the performance of the products described herein. This documentation is not intended
as a substitute for and is not to be used for determining the suitability or reliability of these products for
specicuserapplications.ErgonomicLiftingSolutions,LLCshallnotberesponsibleorliableformisuseof
the information that is contained herein. If you have any suggestions for improvements or amendments or
have found errors in this publication, please notify us.
Copyright © 2020 by Ergonomic Lifting Solutions, LLC
THIS DOCUMENT CONTAINS INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE.
No part of this publication may be reproduced or transmitted in any form or by any means, electronic
or mechanical, including but not limited to photocopying, recording, information retrieval systems, or
computer network without the written permission of.
MattressJack and all other MattressJack product names and slogans are trademarks or registered
trademarks of Ergonomic Lifting Solutions, LLC.
MattressJack products may be protected by one or more patents.
Pat.: www.mattressjack.com/patent
MattressJack is a product of:
Ergonomic Lifting Solutions, LLC
4400 E Hwy 20, Suite 405
Niceville, FL, USA 32578
[email protected]
www.mattressjack.com
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