Maxis E220 Reference guide

WIRELESS
BROADBAND
Self-Help Guide
USB Modem (E220, E1552, E1762, E173, E303, E372)
maxis.com.my/broadband
1800 82 2000

contents
description of LED lights on equipment
how to measure the correct download and upload internet speeds
how to manage your account
wireless internet online account
MyAccount Portal
troubleshooting guide
Scenario 1: Unable to detect the modem
Scenario 2: No network or Unable to connect to Network
Scenario 3: Connect but unable to browse
Scenario 4: Slow browsing
understanding your bill
how to read your Wireless Broadband bill
how to request for online bill
how to request for bolt-on
safety tips
3
4 - 5
6
7 - 10
11 - 19
20 - 32
20 - 22
23 - 25
26 - 27
28 - 32
33 - 36
33 - 36
37
38
39

wireless broadband self-help guide I 3
description of LED lights on equipment
1
23.6 Mbps USB Modem
Model E1552
1
57.2Mbps USB Modem
Model E303
1
37.2 Mbps USB Modem
Model E1762
1
642Mbps USB Modem
Model E372
1
13.6 Mbps USB Modem
Model E220
1
47.2Mbps USB Modem
Model E173
Green double
blinking
Green blinking
Blue blinking
Green
Blue
Cyan
LED off
Indicator
Power on
Registered to 2G/GPRS
EDGE
Registered to 3G
Connected to 2G/GPRS/
EDGE
Connected to 3G
Connected to HSDPA
USB Modem removed
from PC
Description

4 I wireless broadband self-help guide
Note
The speed measured here is the speed between your device (PC, notebook or handphone) and Maxis’ network. These speeds may exceed
the capabilities of many content servers and individual PCs. The actual Internet connection speeds may vary due to a number of factors
including customer hardware, equipment and software, server limitations, type of content being accessed and the number of users online.
This handy tool will help you measure the current download and upload speeds of your internet connection.
how to measure the current download
and upload internet speeds

wireless broadband self-help guide I 5
Go to speedtest.maxis.com.my and click on Begin Test button
to perform speed test.
step 5
Close all browser windows you may have opened.
Close any applications that may be connected to the internet.
Perform the speed test by using your modem connected to
your PC or your SIM placed in your tablets/other devices and
get connected to Maxis Wireless Broadband.
Clear your browser cache.
To clear you cache:
1. On the Internet Explorer 6 Tools menu, click Internet
Options. The Internet Options box should open to the
General tab.
How to get an accurate result using speedtest?
Your internet connection speed can be affected by many factors. To help achieve the most accurate test results,
please follow these simple steps:
step
step
step
step
1
2
3
4
2. On the General tab, in
the Temporary Internet
Files section, click the
Delete Files button.
This will delete the
files that are currently
stored in your cache.
To clear cache for other
browser, please call
Wireless Broadband
hotline at 1 800 82 2000.

6 I wireless broadband self-help guide
how to manage your account
MyAccount Portal
You may access MyAccount Portal anytime, anywhere
through any available internet access. You will need to
register and login to manage your Wireless Broadband
at this portal.
It is now easier for you to manage your Account, track your quota usage, purchase quota top up and pay your bills.
You can do it either via myAccount Portal or Wireless Internet Online Account Portal.
Wireless Internet Online Account
Wireless Internet Online Account portal allows you
to manage your Wireless Broadband when you are
connected directly with your Wireless Broadband SIM.
You do not need to provide any login credentials to
check your quota balance and usage patterns.
http://www.maxis.com.my/myaccounthttp://mywireless.maxis.net.my

wireless broadband self-help guide I 7
View your quota usage
View how much data you have left
Go to mywireless.maxis.net.my using your Maxis Wireless Broadband SIM card. Click verify and enter your IC to
proceed to manage your account.
Topping up your data volume
What to do when you have exceeded your quota
(Quota Purchase > Purchase quota)
wireless internet online account

8 I wireless broadband self-help guide
Managing your package
Upgrade your package
(Manage Package > Upgrade)
Managing your profile
Managing your account
(Manage Account > View / Update Details)
Manage Package lets you select any plan which suits your needs.
Upgrade My Package allows you to upgrade your plan.
Transaction History permits you to view your transaction history.
Manage Profile enables you to view your account details and
update your phone number.
Note: Update your preferred contact details in order to get your
quota notification and billing information.

wireless broadband self-help guide I 9
View your invoices
Keep track of your past invoices
(Bill Payment >View My Bills)
View your payment history
Keep track of your transaction history
(Bill Payment >Payment >View Payment History)
View My Invoices lets you keep track of your current and
historical invoices.
View My Payment History enables you to view your payment
details without any hassle.
View My Invoices lets you view your payment records.

10 I wireless broadband self-help guide
Making payment
The hassle-free way to settle your bills
(Bill Payment >Payment >Make Payment)
Make Payment lets you pay your bills any time of the day.
Payment enables you to view your current outstanding balance.
Direct Debit Registration lets you register with Direct Debit.
Direct Debit Transaction History permits you to view any
previous transaction with Debit Card.
Payment methods:

wireless broadband self-help guide I 11
How to create your personal MyAccount ID and password
Logon to MyAccount Portal at
maxis.com.my/myaccount.
Click on First time user.
Key in the following details:
User Type: HSDPA
SIM number:
• Whenyouregisterfor
Wireless Broadband, you
will be given a SIM card
with a number, which you
can use to log into the
MyAccount Portal. This is
step
step
1
2
called the SIM number on your registration form and monthly
bill. Key it into the SIM Number field.
• YoucanobtainyourSIM
number on your SIM card.
The SIM number is located
at two positions. The first
is printed on the actual SIM
card itself and the other is
at the bottom below the
barcode.
• Youcanalsogetthisnumberbycallingourcustomerservice
Hotline at 1800 82 2000.
ID type: Select New IC/Old IC (as per registered with Maxis when
you filled up the Registration Form) for verification purposes.
MyAccount Portal

12 I wireless broadband self-help guide
Check your user details. Create your personal username,
password and password recovery security question.
Confirm your user details. Once successful, log in with your newly
created username and password.
step step3 4

wireless broadband self-help guide I 13
View your quota usage
View how much data you have left
View My Data Usage allows you to view
your data usage.
Usage Education lets you know your
usage volume, the causes of heavy usage
and tips to reduce your usage.
My Data Usage Details will show
you how much data you have used on
your monthly subscription and quota
purchased.

14 I wireless broadband self-help guide
Topping up your data volume
What to do when you have exceeded your quota
Top Up Data Volume lets you top up
your data usage.

wireless broadband self-help guide I 15
Managing your package
Upgrade your package
Manage Package lets you select any plan
which suits your needs.
Upgrade My Package allows you to
upgrade your plan.
Transaction History permits you to view
your transaction history.

16 I wireless broadband self-help guide
Managing your profile
Managing your account
Manage Profile enables you to view your
account details and update your phone
number.
Note: Update your preferred contact
details in order to get your quota
notification and billing information.

wireless broadband self-help guide I 17
View your invoices
Keep track of your past invoices
View My Invoices lets you keep track of
your current and historical invoices.

18 I wireless broadband self-help guide
View your payment history
Keep track of your transaction history
Making payment
The hassle-free way to settle your bills
View My Payment History enables you
to view your payment details without any
hassle.
View My Invoices lets you view your
payment records.
Make Payment lets you pay your bills any
time of the day.
Payment enables you to view your current
outstanding balance.
Direct Debit Registration lets you
register with Direct Debit.
Direct Debit Transaction History permits
you to view any previous transaction with
Debit Card.
Payment methods:

wireless broadband self-help guide I 19
Manage Password lets you change your
current password.
Managing your password
Change your password to protect your privacy

20 I wireless broadband self-help guide
troubleshooting guide
Scenario 1: Unable to detect the modem
Check if your Maxis Wireless Broadband SIM card is inserted
correctly into your modem and if the modem is inserted properly
into the USB slot.
Plug the modem into a different USB slot.
Check if the computer has installed the modem driver.
(Note: the following steps are for Windows XP. For other
Operating Systems, please refer to the respective Operating
Systems User Guide)
i. Go to Control Panel and double click on System.
step
step
step
1
3
4
Check the light indicator on the modem.
• Ifthelightison,yourmodemisworkingproperly.
 Youcanattempttoconnecttothenetwork.
• Ifthere’snolight,continuewithstep3.
step 2