MaxTronic SS-4503E Instructions for use

SS-4503E & SS-4503R
Hardware Manual
iSCSI to SAS
Disk Array Systems
Version 1.0

SS-4503E & SS-4503R
iSCSI to SAS
Disk Array Systems
Hardware User Manual

Table of Contents
Copyright ..................................................................................................................................................................... i
CE Statement .............................................................................................................................................................. i
C-Tick .......................................................................................................................................................................... i
FCC Statement ............................................................................................................................................................ i
CB Statement .............................................................................................................................................................. i
Symbols used in this manual....................................................................................................................................... i
Important Safety Instructions, Care and Handling....................................................................................................... ii
Chapter 1: Product Overview.......................................................................................................... 1
Package Contents ............................................................................................................................................................... 1
System Requirements ......................................................................................................................................................... 2
Panel View .......................................................................................................................................................................... 3
Disk Tray ............................................................................................................................................................................. 4
SS-4503E (Single Controller) Rear View ........................................................................................................................... 5
SS-4503R (Redundant Controller) Rear View .................................................................................................................... 6
Chapter 2: Hardware Installation.................................................................................................... 7
Installing the Hard Disks...................................................................................................................................................... 7
SAS hard disks ............................................................................................................................................................ 7
SATA hard disks.......................................................................................................................................................... 9
Combining SATA-SAS................................................................................................................................................. 11
Mounting the RAID system.................................................................................................................................................. 13
Chapter 3: System Connections..................................................................................................... 13
Connecting to the Host........................................................................................................................................................ 13
Connecting the GUI Management Port ............................................................................................................................... 13
Connecting the CLI Management Port ................................................................................................................................ 14
Connecting JBOD Enclosure............................................................................................................................................... 14
Connecting and Turning On the Power ............................................................................................................................... 15
Chapter 4: Maintenance .................................................................................................................. 16
Replacing a Disk ................................................................................................................................................................. 16
Replacing a Controller......................................................................................................................................................... 17
Replacing a Power Supply .................................................................................................................................................. 18
Upgrading Memory.............................................................................................................................................................. 19
Replacing a Fan Module ..................................................................................................................................................... 20
Installing Battery Backup Module ........................................................................................................................................ 21
Appendix A: Specifications ............................................................................................................ 23
Technical Specifications .............................................................................................................................................. 23
Controller Specifications.............................................................................................................................................. 23
Appendix B: Accessories................................................................................................................ 24

Preface
i
Copyright
Copyright © 2010 by MaxTronic. All rights reserved. No part of this publication may be reproduced or transmitted in any
form without prior written permission of MaxTronic.
CE Statement
This device is in conformity with the EMC.
C-Tick
The product complies with the Australian EMC standard "Limits and methods of measurement of radio
disturbance characteristics of information technology equipment, AS/NZS 3548:1995 Class B."
FCC Statement
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency engery and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
CB Statement
This device meets the requirements of the CB standard for electrical equipment with regard to establishing a satisfactory
level of safety for persons using the device and for the area surrounding the equipment. This standard covers only safety
aspects of the above equipment; it does not cover other matters, such as style or performance.
Symbols used in this manual
This manual highlights important information with the following icons:
Caution
This icon indicates the existence of a potential hazard that could result in personal injury, damage
to your equipment or loss of data if the safety instruction is not observed.
Note
This icon indicates useful tips on getting the most from your RAID system.

Preface
ii
Important Safety Instructions, Care and Handling
Before starting with the RAID installation, read this user manual carefully and save it for later reference.
Do not place the RAID system near a radiator or other heat source.
If an extension cord or power center is used with the RAID system, make sure that the total current
consumption plugged into the wall outlet does not exceed the ampere rating.
This power cord will only fit into a grounded type of power outlet.
Unplug the power cord from the wall outlet before cleaning or servicing.
Unplug the power cord from the wall outlet and refer to qualified service personnel under the following
conditions:
If the RAID system has been exposed to water or any liquid.
If the RAID system has been dropped or the casing damaged.
Never push any kind of object through the slots and openings.
Slots and opening are for ventilation. Never block or cover them. Never place the RAID system on a bed,
sofa, rug or other similar surfaces.
Do not place the RAID system near water or any liquid.
Protect the RAID system from extremely high or low temperatures.
Keep the RAID system away from magnetic objects.
Keep the RAID system away from dust, sand, or dirt.
Place the RAID system on a stable area. Protect the RAID system from being dropped or mishandled,
any of this may cause damage to the product.
Ensure that the RAID system voltage corresponds to the supply voltage.
Do not place the RAID system where the power cord may be stepped on.
Do not attempt to service the RAID system yourself. Opening or removing the cover may expose you to
dangerous voltage or other risks.
Do not remove the cover.
L
H
v

Product Overview
1
Chapter 1: Product Overview
Congratulations on your purchase of this SS-4503E/SS-4503R RAID system. Aiming at serving versatile applications, the
SS-4503E/SS-4503R RAID system ensures not only data reliability but also improves system availability. Supported with
cutting-edge IO processing technologies, the RAID system delivers outstanding performance and helps to build
dependable systems for heavy-duty computing, workgroup file sharing, service-oriented enterprise applications, online
transaction processing, uncompressed video editing, or digital content provisioning. With its advanced storage
management capabilities, the RAID system is an excellent choice for both on-line and near-line storage applications. The
following sections in this chapter will present an overview of the features of SS-4503E/SS-4503R RAID system.
1.1 Package Contents
The following items come with your RAID system package, if any of them is missing or damaged, please contact your
supplier.
RAID system Hard disk tray x 12 Quick Install Guide
Front panel key x 2 Power cable x 2 RJ-45 Lan cable
Rail x 1 set Rail extender x 1 set Screw pack
M5 fix screw x 2 packs M6 fix screw x 2 packs UNC # 10-32 fix screw x 2 packs
Terminal cable
Phonejack to DB-9(male)
(SS-4503E x1; SS-4503R x2)
CD-ROM UPS cable x 1
Phonejack to DB-9(Female)
Hardward User Manual

Product Overview
2
1.2 System Requirements
Operating Environment
• Ambient temperature of 5º C to 40º C
• Ambient non-operating temperature of -25º C to 60º C
• Non-condesing relative humidity of 20% to 80%
• Dust, smoke, and oil free environment
• No direct sunlight
• Flat and stable surface capable of supporting the RAID system
LAN management port settings
SS-4503E/SS-4503R support DHCP (Dynamic Host Configuration Protocol) to establish an IP address. To know current
IP address by simultaneously pressing ENT + EXT button on the front panel twice.
Ethernet settings can be set using the LCD or CLI (Command Line Interface). Please refer to the software manual for
more information.
Caution
The RAID system is heavey, be careful when lifting or moving it.

Product Overview
3
1.3 Panel View
Closed Front Panel
Open Front Panel
No. Item Description
1 LCD panel Displays RAID system information.
2 Power LED Indicates RAID system is powered on.
3 Power supply failed indicator Indicates a failed power supply.
4 Host computer access indicator Indicates data activity is in progress between the RAID system
and the host computer.
5 Up button Use to move up the LCD menu.
6 Down button Use to move down the LCD menu.
7 Enter button Use to confirm or select an item.
8 Escape button Use to return to the previous LCD menu.
9 Lock Locks the front cover.
No. Item Description
1-12 Disk trays 1-12 Hot-swappable disk trays. Holds the disk drives.
13 Front panel door Protects the disk drives.
Enter ESC
Power P/S Fail Access
1
234
9
5 6 7 8
Disk1
Disk2
Disk3
Disk4
Disk5
Disk6
Disk7
Disk8
Disk9
Disk10
Disk11
Disk12
Disk Mapping
Color Status
Bule Access
Green Disk Online
Red No Disk
Tray LED Indication
1
13
23 456 789 10 11 12

Product Overview
4
1.4 Disk Tray
No. Item Description
1 Disk LED indicator Indicates the disk status:
• Green - Disk is online
• Red - No disk or disk fail
2 Tray button Press to release the tray handle.
3 Access LED indicator Lights blue when the disk is being accessed.
4 Tray handle Use to pull out or lock the disk tray into place.
13 2
4
Front View

Product Overview
5
1.5 SS-4503E (Single Controller) Rear View
No. Item Description
1 AC power port Connects to the power source.
2 Power supply handle Use to pull out the power supply.
3 Power supply switch Use to switch the power on or off.
4 Power supply 1 Removable power supply.
5 Cooling fan 1 System cooling fan.
6 Chasis ID Use for JBOD enclosure only.
7 UPS port Provides UPS powered data connection.
8 Power supply 2 Removable power supply.
9 Cooling fan 2 System cooling fan.
10 Controller A RAID system controller A (Primary controller)
11 Expansion port (Controller A) Use for JBOD expansion. (SS-6692E)
12 Host channel (Controller A) Connects to the host server.
13 COM port Connects to external terminal for CLI management.
14 Ethernet port Connects to LAN for GUI management.
CH1 /CH2 CH3 /CH4
COM LAN
EXP
EXP Access
EXP Link CTRL Ready
ON
DIP
U
P
S
1 2 3 4 5
21
A
1 6
11 12 13 1410
95 13 32 842 7

Product Overview
6
1.6 SS-4503R (Redundant Controller) Rear View
No. Item Description
1 AC power port Connects to the power source.
2 Power supply handle Use to pull out the power supply.
3 Power supply switch Use to switch the power on or off.
4 Power supply 1 Removable power supply.
5 Cooling fan 1 System cooling fan.
6 Chasis ID Use for JBOD enclosure only.
7 UPS port Provides UPS powered data connection.
8 Power supply 2 Removable power supply.
9 Cooling fan 2 System cooling fan.
10 Controller A RAID system controller A (Primary controller)
11 Expansion port (Controller A) Use for JBOD expansion. (SS-6692R)
12 Host channel (Controller A) Connects to the host server.
13 COM port (Controller A) Connects to external terminal for CLI management.
14 Ethernet port (Controller A) Connects to LAN for GUI management.
15 Controller B RAID system controller B (Secondary controller)
16 Expansion port (Controller B) Use for JBOD expansion. (SS-6692R)
17 Host channel (Controller B) Connects to the host server.
18 COM port (Controller B) Connects to external terminal for CLI management.
19 Ethernet port (Controller B) Connects to LAN for GUI management.
ON
DIP
U
P
S
1 2 3 4 5
2
B
1
A
COM LAN
EXP
EXP Access
EXP Link CTRL Ready
COM LAN
EXP
EXP Access
EXP Link CTRL Ready
1 6
11 12 13 1410 19181716
95 13 32 842
15
CH1 /CH2 CH3 /CH4 CH1 /CH2 CH3 /CH4
7

Hardware Installation
7
Chapter 2: Hardware Installation
This section describes the process in installing different types of hard disk drives, and mounting the RAID system.
2.1 Installing the Hard Disks
Both SS-4503E and SS-4503R RAID systems support SAS or SATA interface hard drives.
2.1.1 SAS hard disks
Follow the procedures below to install SAS hard drives:
1. Insert the SAS hard drive into the hard disk tray. Screw the sides to secure the hard disk. Repeat this procedure to
install more hard disks.
2. Insert the key to the key slot and turn to unlock the front panel door.
3. Pull open the front panel door.
Caution
It is recommended to mount the RAID system to the rack cabinet first before installing the hard
drives and the drive trays. If the hard drives are installed first, the RAID system may be too heavy
to lift or handle. And the possible impact during installation may damage the drives. See 2.2
Mounting the RAID system on page 2-12 for more information.
220
220

Hardware Installation
8
4. Insert the hard disk trays into the empty slots.
5. Push down the tray handle to secure the hard disk tray into place.
6. Repeat steps 4 to 5 until all the required disks have been installed.
7. Close the front panel door, then lock it.
Disk1
Disk2
Disk3
Disk4
Disk5
Disk6
Disk7
Disk8
Disk9
Disk10
Disk11
Disk12
Disk Mapping
Color Status
Bule Access
Green Disk Online
Red No Disk
Tray LED Indication

Hardware Installation
9
2.1.2 SATA hard disks
SATA hard drive installation requires a AA-MUX tray board to be installed on the hard disk tray first before installing the
SATA hard disk.
AA-MUX Tray Board
Because of the relatively high prices of SAS hard drives, SATA hard drives are more widely used at the moment. AA-
MUX tray board is equipped with SATA connector on one end and SAS connector on the other end to enable RAID
system connetions.
Follow the procedures below to install SATA hard disks:
1. Place the AA-MUX tray board on the hard disk tray and attach the four screws as shown.
2. Place the hard disk into the hard disk tray with the drive connectors facing the tray board adapter.
Note
Tray board is an optional accessory and is sold separately. Contact your supplier to purchase one.
SAS connector
SATA connector

Hardware Installation
10
3. Slide the hard disk towards the AA-MUX tray board and connect the power and data connectors.
4. Attach the screws to secure the hard disk.
5. Insert the hard disk tray into an empty slot.
6. Push down the tray handle to secure the hard disk tray into place.
7. Repeat steps 1 to 6 until all the required disks have been installed.

Hardware Installation
11
8. Close the front panel door, then lock it.
2.1.3 Combining SATA SAS Disk
Consider to different hardware architecture of SAS and SATA disk, the properly configuration of placing disks is most
important for high data availability of RAID system.
When combining SATA and SAS disks in the same enclosure, following figures will help you to plan the placement.
• Configuration
-Set SATA (or SAS) at the same side.
-Set SATA (or SAS) at the same column/row.
Recommended Configuration
Non-recommended Configuration
Disk1
Disk2
Disk3
Disk4
Disk5
Disk6
Disk7
Disk8
Disk9
Disk10
Disk11
Disk12
Disk Mapping
Color Status
Bule Access
Green Disk Online
Red No Disk
Tray LED Indication
SATA Disk
SAS Disk
SATA Disk
SAS Disk

Hardware Installation
12
2.2 Mounting the RAID system
The RAID system can be installed in a standard 19-inch rack. Follow the procedures below:
1. Attack eight rack nuts into the rack, making sure that they
correspond with the mounting points on the rails.
2. Adjust the length of the rails as needed.
3. Secure the rails using two nuts and bolts on both the front and
back posts of the rack.
4. Tighten the locking screws.
5. Slide the RAID system into the rack and secure it into place
using the fixing screws.

Hardware Installation
13
2.2.1 Installing the Rail Extenders
If the front door was stocked by obstacle chassis at botton side, please follow the procedures below to install the rail
extenders.
Follow the procedures below to install the rail extenders:
1. Install the rail extenders and attach the screws to secure them.
2. Slide the RAID system into the rack and secure it into place using the fixing screws