Dulce systems PRO DQ xc User manual

Document 900-0022-0 v1
PRO DQ xc
Installation and User’s Manual
Designed for Video Editing and Content Creation Professionals

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Table of Content
1. Introduction .............................................................................................................
1.1. Safety Considerations ....................................................................................... 4
1.1.1. SAFETY CONSIDERATIONS .................................................................... 4
1.1.2. CONSIDÉRATIONS DE SÉCURITÉ .......................................................... 5
1.1. . SAFTY BERÜCKSICHTIGUNGEN ............................................................ 6
1.1.4. CONSIDERACIONES DE SEGURIDAD .................................................... 7
1.2. System Requirements ....................................................................................... 8
1. . Technical Support ............................................................................................. 8
2. Getting Started ........................................................................................................ 9
2.1. Packaging ......................................................................................................... 9
2.2. Check List ......................................................................................................... 9
. Overview ............................................................................................................... 10
.1. Removing the Bezel ........................................................................................ 10
.2. Disk Modules, Indicators, Controls, Connections ............................................ 10
4. Installation ............................................................................................................. 12
4.1. Disk Module Installation .................................................................................. 12
4.2. RAID Controller Installation ............................................................................. 12
4. . Making the Connections ................................................................................. 14
4. .1. RAID Controller Port Assignment ............................................................. 14
4. .2. Mac Connection ....................................................................................... 15
4. . . Windows PC Connection ......................................................................... 16
4.4. Driver Installation ............................................................................................ 18
4.4.1. Mac Pro – Expansion Slot Utility settings ................................................. 18
4.4.2. Mac Driver Installation ............................................................................. 19
4.4. . Windows XP/2000 Driver Installation ....................................................... 20
4.4.4. Windows Vista Driver Installation ............................................................. 20
4.5. RAID Console Installation ............................................................................... 21
4.5.1. Apple Mac RAID Console Installation ...................................................... 21
4.5.2. Windows PC RAID Console Installation ................................................... 21
4.6. E-mail notification............................................................................................ 21
5. RAID Console Operations ..................................................................................... 22
5.1. Start RAID Console GUI ................................................................................. 22
5.1.1. Start Apple Mac RAID Console GUI ......................................................... 22
5.1.2. Start Windows PC RAID Console GUI ..................................................... 24
5.2. Change RAID Mode – Deleting / Creating ....................................................... 26
5.2.1. Delete the RAID Set ................................................................................. 26
5.2.2. Create a RAID Set ................................................................................... 27
5.2. . Create >2TB RAID Set for Windows XP ( 2bit):....................................... 28
6. Alarm Conditions / Degraded RAID Set ................................................................. 0
6.1. Replacing a Drive Module ............................................................................... 1
7. Formatting and Partitioning ................................................................................... 2
7.1. Apple OS X Formatting ................................................................................... 2
7.1.1. Erase an existing partition ........................................................................ 2
7.1.2. Create a new partition ..............................................................................
7.2. Windows XP / Vista Formatting ....................................................................... 4
8. RAID Level Descriptions........................................................................................ 6
9. Limited Warranty ................................................................................................... 7
10. Product Registration ........................................................................................... 8
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Installation and User’s Manual
1. Introduction
We appreciate your purchase of this product from Dulce Systems. You have
everything you need to quickly and easily connect the storage unit to your editing
computer. You are a short time way from your next blockbuster creation.
This Installation and User’s Manual is intended to streamline the process of
getting your RAID storage system up and running so you can get to work quickly.
For most typical video editing storage requirements, we have preconfigured the
PRO DQ for a much more streamlined installation. Refer to the Pre-configuration
Sheet for the exact pre-configuration of your PRO DQ, the default configured is
for RAID 5 (efficient protection mode) and pre-formatted for Mac OS X. Just
simply follow the installation steps outlined in this manual, and you will up and
running in no time. For Windows operation, a short format process will be
required.

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1.1. Safety Considerations
1.1.1. SAFETY CONSIDERATIONS
WATER AND MOISTURE
To reduce t e risk of fire or electrical s ock, do not expose unit to rain or
moisture. Do not operate unit near water – suc as: bat tub, was bowl, kitc en
sink or laundry tub, wet basement, or near a swimming pool.
STABILITY
Do not place t is unit on an unstable cart, stand, bracket, or table. Unit may fall,
causing serious injury.
VENTILATION
Do not block front and rear ventilation. Proper airflow is required to ensure
reliable operation and prevents unit from over eating. Do not place unit in an
enclosed space w ere no or insufficient ventilation is available.
ELECTRICAL
Do not defeat t e safety purpose of t e grounding power plug. T e power cord
s ould be routed so t at it is not likely to be walked on or pinc ed by items
placed upon or against t em.
SERVICING
Do not attempt to service t is unit yourself. Opening or removing t e top, side
and rear covers will expose you to dangerous voltages or ot er azards.
W A R N I N G
RISK OF ELECTRIC SHOCK
DO NOT OPEN
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1.1.2. CONSIDÉRATIONS DE SÉCURITÉ
EAU ET HUMIDITÉ
Pour réduire le risque de feu ou de c oc électrique, n'exposez pas d'unité pour
pleuvoir ou l' umidité. Ne faites pas marc er d'unité près de l'eau – comme; la
baignoire, la cuvette, l'évier ou la cuve de blanc isserie, la cave mouillée ou près
d'une piscine.
STABILITÉ
Ne placez pas cette unité sur un c ariot instable, un éventaire, une parent èse
ou une table. L'unité peut tomber, en provoquant la blessure sérieuse.
VENTILATION
Ne bloquez pas de devant et élevez la ventilation. L'écoulement d'air nécessaire
est tenu de garantir l'opération sûre et prévient l'unité de sur le c auffage. L'unité
ne peut pas placé dans un espace fermé où aucune ventilation ou dans suffisant
n'est disponible.
ÉLECTRIQUE
Ne vainquez pas le but de sécurité de la prise de courant de pouvoir de bases.
La corde de pouvoir devrait être mise en déroute pour qu'ils ne seront pas
probablement marc és sur ou pincés par les articles placés sur ou contre eux.
ENTRETIEN
N'essayez pas d'assurer l'entretien de cette unité vous-même. En s'ouvrant ou le
fait d'enlever le aut, le côté et les couvertures arrière vous exposeront aux
voltages dangereux ou à d'autres asards.
AVERTISSEMENT
RISQUE DE DÉCHARGE ÉLECTRIQUE
N'OUVRIR PAS

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1.1.3. SAFTY BERÜCKSICHTIGUNGEN
WASSER UND FEU HTIGKEIT
Um eine Brand- oder Elektroschockgefahr weitgehend auszuschließen, Gerät
nicht Regen oder Feuchtigkeit aussetzen. Gerät nicht in der Nähe von Bade-
oder Waschwannen, Wasch- oder Spülbecken, feuchten Kellern oder
Schwimmbecken betreiben.
STABILITÄT
Das Gerät nicht auf wacklige Karren, Ständer, Halterungen oder Tische stellen,
da es herunterfallen und Verletzungen verursachen könnte.
BELÜFTUNG
Vordere und hintere Belüftungsöffnungen nicht versperren. Das Gerät muss
ausreichend be- und entlüftet werden können, damit es sich nicht während des
Betriebs überhitzt. Daher darf das Gerät nicht in geschlossenen Räumen
aufgestellt werden, in denen keine ausreichende Be- und Entlüftung
gewährleistet ist.
STROMVERSORGUNG
Nicht den Schukostecker modifizieren. Das Stromkabel sollte so verlegt werden,
dass es nicht durch Auftreten oder durch spitze oder scharfe Gegenstände
beschädigt werden kann.
WARTUNG
Das Gerät nicht eigenmächtig warten. Durch das Öffnen des Geräts (Abziehen
der oberen, seitlichen und hinteren Abdeckung) setzen Sie sich
lebensgefährlichen Spannungen aus.
W A R N U N G
ELEKTROS HO KGEFAHR
NI HT ÖFFNEN
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1.1.4. CONSIDERACIONES DE SEGURIDAD
AGUA Y HUMEDAD
Para reducir el riesgo de fuego o electrochoque, no exponga la unidad para
llover o humedad. No haga funcionar la unidad cerca del agua – como; bañera,
lavatorio, fregadero o tina de lavandería, sótano mojado o cerca de una piscina.
ESTABILIDAD
No coloque esta unidad en un carro inestable, soporte, soporte o mesa. La
unidad puede caerse, causando la herida seria.
VENTILA IÓN
No bloquee delantero y críe la ventilación. El corriente de aire apropiado es
requerido asegurar la operación confiable y previene la unidad de sobre la
calefacción. La unidad no puede colocado en un espacio incluido donde ninguna
ventilación o en suficiente está disponible.
ELÉ TRI O
No derrote el objetivo de seguridad del enchufe de poder que da buenos
conocimientos. La cuerda de poder debería ser derrotada de modo que ellos
probablemente no sean andados en o pellizcados por artículos colocados sobre
o contra ellos.
REVISIÓN
No intente atender esta unidad usted mismo. Abriéndose o quitar la cumbre, el
lado y las tapas traseras le expondrán a voltajes peligrosos u otros riesgos.
ADVERTENCIA
GEFAHR DES STROMSCHLAGS
NICHT ÖFFNEN

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1.2. System Requirements
Operating Systems:
• Windo s XP / Vista 32/64-bit.
• Mac OS X 10.4 or higher.
• Apple Po er Mac G5 ith one available PCI-e x8 slot.
• Apple Mac Pro ith one available PCI-e x8 slot.
• Windo s compatible PC ith one available PCI-e x8 slot.
• Internet connection (to do nload drivers and utilities).
1.3. Technical Support
Phone [phone]
FAX [phone]
E-mail [e-mail]
Web .dulcesystems.com
If the product requires service, please contact Dulce Systems’ Technical Support
and obtain an RMA number. Ship the product properly packaged to:
Dulce Systems
Attn: RMA
9620 Topanga Canyon Place,
Suite E
Chats orth, CA 91311
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2. Getti g Started
The PRO DQ comes pre-assembled and ready for use, just install the drives and
the supplied PCI-e (PCI-express) RAID controller card in the computer, connect
the cables, install the soft are driver and RAID Console. If you are using a Mac,
you are good to go, by default the unit is pre-formatted for Mac OS X operation.
For Windo s, a small format procedure is needed.
2.1. Packaging
Please do not discard the boxes and packing materials in case you
might need to reuse them later. Al ays ship the product in its original
packaging. Improperly packaged products ill be subjected to shipping
damage, for hich you ill be liable for the repair.
2.2. Check List
• Installation and User’s Manual
• Po er Cord (North America user only)
• A 8 drive modules system enclosure
• 8 disk drive modules
• A PCI-e RAID Controller ith t o mini-SAS ports
• T o 1-meter external mini-SAS cables (SFF-8088)

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3. Overview
3.1. Remo ing the Bezel
The front bezel can be easily removed to access the Disk Modules. The bezel is
held on by four snap pins located at each of the four corners.
Use both hands, grab both top and bottom curved openings and pull for ard at
the same time to remove the bezel.
3.2. Disk Modules, Indicators, Controls, Connections
The disk enclosure has stand alone self-monitoring features. It monitors
temperature and fan continuously. Should the temperature exceed a safe
operating range or the fan spin belo a preset minimum, the alarms ill be
triggered. A red indicator light ill come on plus an audible alarm ill sound.
Audible Alarm can be muted by pressing the green Mute button. The red
indicator remains on until the condition is corrected.
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Drive Module
Front vie ith bezel removed
1
2
3
4
5
6
7
8
Mute Button
Data Cable
Ch01-04
Handle
Data Cable
Ch05-08
Handle
Enclosure
Cooling Fan
Temp Alarm
Fan Alarm
Enclosure
Cooling Fan
Po er S itch
Po er Plug
Po er Supply Fan
Disk Modules
Disk Modules
Lock Pin
Pull right
to unlock
during
insert and
remov
al.

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4. Installation
Please follo these fe steps to install the PRO DQ. This process typically takes
about 20 minutes to complete.
Overvie of installation:
• Disk Module Installation
• RAID Controller Installation
• Connections of RAID Controller to the Drive Enclosure
• Driver Installation
• RAID Console Installation
The PRO DQ is normally shipped pre-configured in RAID 5 mode and
pre-formatted for Apple Mac OS X. After the driver installation step
and a reboot, the PRO DQ icon ill appear on the desktop ready for
use.
Windo s operation ill require a format/partition process. The PRO
DQ ship already pre-configured in RAID 5. After the driver installation,
simply run the Windo s Disk Management utility to prepare the RAID
for Windo s usage.
4.1. Disk Module Installation
Remove the front bezel. Install each marked Disk Module into the slot indicated.
Pull the Lock Pin to the right and insert drive tray fully, release Lock Pin to
secure.
4.2. RAID Controller Installation
Turn off the computer and unplug the po er source before proceeding ith the
RAID Controller installation.
A PCI-e RAID Controller is supplied ith your PRO DQ. The controller ill
require an available slot in your computer.
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PCI-e and PCI-x are not compatible or interchangeable ith each other. A PCI-e
RAID Controller can only be installed in a PCI-e equipped computer and PCI-x
RAID Controller in a PCI-x equipped computer. Some computers support both
PCI-e and PCI-x such as the HP x series but not Apple Macs.
The PCI-e (also kno n as PCI-express) RAID Controller requires a x8 slot or
larger. Computers ith PCI-e slots less than x8 ill not physically accommodate
the RAID Controller. PCI-e slots x8 or larger ill ork.
Apple Mac Pro (Intel) and ne er versions of Po er Mac G5 support PCI-e, as
ell as the HP x series orkstations.
Typical
Windo s PC
Apple Mac Pro
and Po er Mac
PCI-e (x8) RAID Controller

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4.3. Making the Connections
4.3.1. RAID Controller Port Assignment
The PRO DQ is supplied ith a t o port mini-SAS RAID Controller. Each port
supports 4 drives.
For proper drive assignment, it is important to properly match up the
ports used. Please follo the cabling instructions in the follo ing section
carefully.
Drive 1 to 4
(Ch01 – 04)
Drive 5 to 8
(Ch05 – 08)
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4.3.2. Mac Connection
Connect the PRO DQ to the RAID Controller ith the supplied mini-SAS
cable(s).
For proper drive numbering assignments, it is important to match up the
ports on the RAID Controller to the ports on the PRO DQ. Carefully
follo the cabling instruction in the diagram belo .
Mac Pro or Po er Mac
Left side port to
Top of PRO DQ
Right side port to
Bottom of PRO DQ
Top Port
Left Port
Right
Port
Bottom
Port
Mac Mac

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4.3.3. Windows PC Connection
Connect the PRO DQ to the RAID Controller ith the supplied mini-
SAS cable(s).
For proper drive numbering assignments, it is important to match up the
ports on the RAID Controller to the ports on the PRO DQ. Carefully
follo the cabling instruction in the diagram belo .
A typical Windo s PC such as the HP x orkstation
Left Port
Top Port
Right
Port
Bottom
Port
Left side port to
Bottom of PRO DQ
Right side port to
Top of PRO DQ
Windo s PC Windo s PC
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4.4. Dri er Installation
4.4.1. Mac Pro – Expansion Slot Utility settings
This section applies exclusively to the Apple Mac Pro produced in
2006 and 2007. Skip this section for Mac Pros from Early 2008 and
later as ell as all other computers.
The Mac Pro (Intel Xeon-based) ill detect changes in the PCI-e slot
configuration, it ill automatically launch the Expansion Slot Utility
here you can make performance adjustments for the various PCI-e slots. The
utility can be manually started also, it can be found at: Under my Mac Pro:
/System/Library/CoreServices.
Ensure there is at least a x4 speed assignment for the slot here the RAID
Controller is installed (x8 is preferred), making sure also that your video
capture/playback card and video display card also get a sufficient x value.
Example belo is a good balance, it sho s the RAID Controller in slot 4, a
popular video capture card in slot 3, a eSATA adapter in slot 2, and the standard
graphic card in slot 1.
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4.4.2. Mac Driver Installation
For the latest Mac drivers, please visit our eb site and do nload the
appropriate driver for your Mac.
Do nload
From: .dulcesystems.com/do nload
After do nload, a folder named Dulce MRAID Install ill be placed on your
desktop. Open it and follo the simply steps outlined in the Install Read Me
document.
After driver installation, reboot the computer and the PRO DQ icon ill appear on
the desktop. Your ne storage is no ready to go to ork.
You may proceed to the RAID Console section if you ish to change the
configuration or just to learn about the RAID Console.
Pre-configured
for Mac OS X

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4.4.3. Windows XP/2000 Driver Installation
After boot Windows will detect t e RAID Controller and launc t e
“Found New Hardware Wizard.”, click Cancel to dismiss t e wizard.
Download t e latest driver and utility appropriate for your version of
Windows.
Download
From: www.dulcesystems.com/download
Unzip t e downloaded folders and place t e content on t e desktop.
Launc t e Hardware Update Wizard (can be found at Start > Control
Panel > System > Hardware < Device manager).
Expand Ot er Devices, rig t click RAID Controller, click Update Driver….,
click Yes t en Next.
Select “Install from a list….(Advanced)”, click Next.
Browse to t e unzip folder and follow t e instructions on screen.
4.4.4. Windows Vista Driver Installation
For t e latest Windows Vista driver, please visit our web site and
download t e most up-today driver.
Download
From: www.dulcesystems.com/download
Unzip t e downloaded folder and place t e content on t e desktop.
Launc Device Manager (can be found at Start > Control Panel > Systems
and Maintenance > System).
Expand Storage Controllers from t e list, point to and rig t click on RAID
Controller. Select Update Driver Software…
Browse to t e unzipped download folder to install t e driver. Successful
installation will s ow (SCSIPORT) SATA RAID Host Adapter.
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4.5. RAID Console Installation
4.5.1. Apple Mac AID Console Installation
T e RAID Console is automatically installed during t e driver installation
process. No additional steps are required to install t e RAID Console.
You may proceed directly to t e RAID Console Operation section.
4.5.2. Windows PC AID Console Installation
Download t e latest RAID Console utility.
Download
From: www.dulcesystems.com/download
Unzip and run t e setup.exe to install t e RAID Console utility.
4.6. E-mail notification
Setting up an e-mail event notification is easy using t e built-in SMTP mail
configuration option.
For t e latest up-to-day procedure, please c eck t e Tec Notes section of t e
Dulce support web site:
www.dulcesystems.com > Support > Tec Notes

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5. RAID Console Operations
5.1. Start RAID Console GUI
T e RAID Console is w ere all of t e management and maintenance of t e
storage unit is accomplis ed. After t e installation process, t e RAID Console is
executed from your computer’s Web Browser.
5.1.1. Start Apple Mac RAID Console GUI
For optimum results use FireFox web browser instead of Safari.
Double click on t e Dulce RAID Console icon in t e Dulce MRAID Install
folder to launc t e RAID Console. For quicker access, you may move t e Dulce
RAID Console icon to t e dock.
Or manually enter 127.0.0.1:81 on t e browser address line to start RAID
Console.
• Default login name is: admin
• Default password is: 0000
(four zeros)
Welcome screen of RAID Console after successful login:
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5.1.2. Start Win ows PC RAID Console GUI
Start the RAID Console fro Start > All Progra s > Areca Technology
> ArcHttpSrvGUI > Areca HTTP Proxy Server GUI.
• The ARCHTTP service will start
• Double click on the Controller #01 to start the RAID Console
• Default login na e is: ad in
• Default password is: 0000 (four zeros)
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• Welco e screen of RAID Console after successful login:

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5.2. Change RAID Mode – Deleting / Creating
This procedure will erase all data on the PRO DQ.
Changing the RAID ode requires the current RAID Set to be deleted
first, then create a new RAID Set with the new RAID ode.
5.2.1. Delete the RAID Set
Fro the RAID Console GUI. On the left side enu bar click on
• RaidSet Functions > Delete Raid Set
• Select the Raid Set and check the Confir box
• Click Sub it to delete the RAID Set
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5.2.2. Create a RAID Set
No need to wait for hours of for at, si ply select the No Init option in the
Volume Initialization Mode field.
For Windows XP (32 bit) with larger than 2TB RAID, read next section.
Fro the RAID Console GUI. On the left side enu bar click on
• Click on Quick Function > Quick Create
• Change the Select Raid Level as desire
• Change Greater Two TB Volu e Support: Set to 4bit LBA
Windows XP (32 bit): Set to No.
• Volu e Initialization Mode: Change to No Init.
• Check Confir the Operation
• Click Submit
No Init allows for i ediate RAID Set availability. The RAID is ready for the OS
for at and partition.

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5.2.3. Create >2TB RAID Set for Windows XP (32bit)
If RAID is larger than 2TB configure using multiple 2TB Volumes and then use
Windows to Span them together. This will end up with one drive letter of the full
capacity of the RAID.
1)
Create the RAID Set under RaidSet Functions by selecting all of the drives.
Create multiple Volume Sets under the VolumeSet Functions
Select the desired Volume Raid Level
Set the Select Volume Capacity to 2199GB
Set Greater Two TB Volume Support to No
Set Volume Initialization Mode to No Init (if applicable)*
Check the Confirm the Operation box
Click Submit
Repeat this step until all of the space are assigned.
* By setting the Volume Initialization Mode to No Init will result in immediate
availability of the RAID set no need to wait for long initialization time.
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To view and confirm the Volume settings select Information > RaidSet Hierarchy.
2)
In Windows Disk Management make these volumes as Dynamic Disks and span
them together to make one large disk. Spanning is recommend as oppose to
striping. Striping in this configuration requires more system overhead and will
actually reduce performance. Use Spanning.

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6. Alarm Conditions / Degraded RAID Set
There are two possible sources for alarms: one from the drive enclosure the
other from the RAID Controller installed inside the computer.
Enclosure Alarms
(Audible and red indicators):
• Temperature (enclosure detected over heating
condition)
• Fan (enclosure cooling fan not operational could lead
to over heating)
Mute Alarm: Enclosure audible alarm can be muted
by pressing the green mute button above the
indicators the red indicator remains on until the
condition is corrected.
RAID Controller Alarm
(Audible and RAID Console GUI indicator):
• Degraded RAID Set (one or more drives not detected
or down)
• Temperature (RAID Controller detected over heating)
Mute Alarm RAID Controller Alarm can be muted by
the RAID Console. Start the RAID Console GUI go
to System Controls > View Event / Mute Beeper.
The Systems Event Information screen provides a log of events which triggered
the alarm. The example below shows the RAID Set is degraded because IDE
Channel 4 (drive 4) was removed.
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6.1. Replacing a Dri e Module
A defective drive module can be easily replaced. Hot swapping is allowed
without interruption to your workflow if the RAID is operating in one of the drive
redundant RAID mode (1 3 5 6).
In a redundant RAID mode rebuild will start automatically after replacement of a
defective module.
• Pull lock pin right to unlock during insert and removal.

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7. Formatting and Partitioning
7.1. Apple OS X Formatting
The PRO DQ are shipped pre-configured for Mac OS X the RAID will
appear on the desktop after driver installation and reboot.
Should it be necessary to re-format and partition the RAID use the
Apple Disk Utility.
To start Disk Utility move pointer to upper left corner of screen click on Go then
click on Utilities. Locate and launch Disk Utility.
7.1.1. Erase an existing partition
Select the RAID on left click on Partition tab select Free Space. Click on
Partition on lower right.
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7.1.2. Create a new partition
Select Dulce on the left side drive list click on Partition tab change Volume
Scheme to 1 Partition change Name as desired click on Partition on lower right.
The drive will appear on the desktop after successful completion of the Partition.

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7.2. Windows XP / Vista Formatting
Start Disk Management (can be found at Control Panel > System and
Maintenance > Administrative Tools > Computer Management. Under
Storage.)
If the RAID shows up as Unknown / Not Initialized right click on the disk and
Initialize it.
If the drive is larger than 2TB if using Vista right click over the disk and Convert
to GPT Disk. Windows XP 32 bit does not support larger than 2TB capacity.
Configure with multiple capacities of 2TB or less.
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Right click the Unallocated segment and select New Simple Volume. Enter the
desired Volume Size assign the desired Drive Letter or Path check Perform a
Quick Format at the Format Partition screen.

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8. RAID Level Descriptions
Although the RAID Controller supports a large variet of RAID Levels, RAID 0 or
RAID 3 are most commonl used for video and content creation purpose.
RAID
Level Description Advantage Disadvantage Ideal for
0 Striping. Highest
performance.
No disk
redundanc , one
drive failure will
lose all data.
Highest
resolution HD,
2K, and
maximum
multiple
streams.
1 Mirroring. Highest
redundanc .
Less cost efficient
for redundanc ,
loses ½ disk
capacit .
Data protection
is paramount,
maximum disk
failure
protection.
3
Striping with
a dedicated
parit drive.
Efficient drive
redundanc , 1
drive used for
parit .
Loses 1 disk drive
capacit .
Well balanced
for video
requiring
performance
and
redundanc .
5
Striping the
parit across
all drives.
Efficient drive
redundanc ,
parit distributed
to all drives.
Loses 1 disk drive
capacit .
Well balanced
for file server
requiring
performance
and
redundanc .
6
Striping with
two
dedicated
parit drives.
Double drive
redundanc , 2
drives used for
parit .
Loses 2 disk drive
capacit . Mission critical.
JBOD
Just a Bunch
of disks.
Each drive can
be accessed
individuall from
operating
s stem.
No redundanc . Audio
applications.
RAID
+
Spare
A drive is set
aside as an
online hot
spare.
Automatic
rebuild of a
failed drive.
Loses another
drive capacit . (In
addition to the
drive(s) needed for
the RAID level
selected.)
Minimizes
degraded RAID
level exposure
time.
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9. Limited Warranty
WHAT THE WARRANTY COVERS
Dulce S stems warrants our product against an defect in material and workmanship and conforms to Dulce published
specifications under normal use.
WHAT THE WARRANTY DOES NOT COVER
The warrant does not cover equipment which has been damaged due to accident, misuse, abuse, fire, flood, "Acts of
God," or other contingencies be ond our control; use of incorrect line voltages; improper or insufficient ventilation; failure
to follow operating instructions; or improper or unauthorized repair; improperl packaged for shipping; packaged in non-
approved shipping container; shipping damage.
The warrant is voided b removal or alteration of the product or parts identification labels.
Dulce has no liabilit for general, consequential, incidental or special damages. These include loss of recorded data, the
cost of recover of lost data, lost profits and the cost of the installation or removal of an Products, the installation of
replacement Products, and an inspection, testing, or redesign caused b an defect or b the repair or replacement of
Products arising from a defect in an Product.
WHAT THE WARRANTY PERIOD IS
Dulce S stems warrants our PRO DQ product for 36 months and if the product is registered with Dulce within 30 da s of
purchase, we will extend the warrant for another 6 months totaling 42 months. We warrant the Duo for 36 months. The
warrant period begins at the date of shipment to the original end user, compan or organization.
Our warrant applies to repaired or replaced Products for the balance of the applicable period of the original warrant or
ninet da s from the date of shipment of a repaired or replaced Product, whichever is longer.
WHAT WE WILL DO TO CORRECT THE PROBLEM
We ma elect which remed or combination of remedies to provide at our sole discretion. We shall have a reasonable
time after determining that a defective Product exists to repair or replace a defective Product. Our replacement Product
under its limited warrant will be manufactured from new or reconditioned parts.
Your exclusive remed for an defective Product is limited to the repair or replacement of the defective Product.
We will return the repaired or replacement Product to ou prepaid using the same method of shipping (ex: overnight,
ground, 2nd da , …) as was shipped to us. If a more expedited return shipping method is required, extra charges might
appl at our discretion.
HOW YOU CAN GET SERVICE
Contact our Technical Support to obtain a RMA (Return Materials Authorization) number. The model number, serial
number, and description of the problem will be required. A valid proof of purchase might be required to further validate the
Products warrant eligibilit , the valid proof of purchase document must show the product model, serial number, purchase
date, and supplier name. If the valid proof of purchase is not available, the original manufacturing date of the product will
be used to determine the warrant period.
No returns will be accepted without a RMA number. We reserve the right to refuse the deliver of the return.
You shall bear all shipping, packing and insurance costs and all other costs, excluding parts and labor, necessar to
effectuate repair or replacement under this warrant .
All products returned to us must be shipped in the original packaging or Dulce approved packaging. If ou do not have the
original packaging, call us to request packaging. A nominal fee will be charged for the requested packaging and for
shipment. Ship the RMA to us pre-paid.
Products that are improperl packaged for shipping; packaged in a non-approved shipping container; or incur shipping
damages are not covered under warrant .
HOW STATE LAW RELATES TO WARRANTY
In the United States, some states do not allow exclusion or limitation of incidental or consequential damages, so the
limitations above ma not appl to ou. This warrant gives ou specific legal rights and ou ma also have other rights
which var from state to state.

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PRO DQ
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Installation and User’s Manual
10. Product Registration
R E G I S T E R N O W
ADDS 6 MONT S
Register your product within 30 days of purchase
and extend your warranty by another months.
1 minute = months
It will take only one minute to register and you’ll get 6 months in return!
By registering your PRO DQ, the standard 36 months warranty will be extended
for another 6 months. That’s a total of 42 months (3 years and 6 months
warranty.) The longest warranty in the industry!
Please visit our web site and register online.
www.dulcesystems.com/register
A valid proof of purchase might be required to further validate the Products warranty eligibility, the
valid proof of purchase document must show the product model, serial number, purchase date,
and supplier name. If the valid proof of purchase is not available, the original manufacturing date
of the product will be used to determine the warranty period.
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