MCZ SUITE AIR 10 UP! M1 User manual

INSTALLATION GUIDE GB
PELLET STOVE
SUITE/CLUB/MUSA AIR 10 UP! M1
SUITE/CLUB/MUSA COMFORT AIR
12 UP! M1
SUITE/CLUB/MUSA COMFORT AIR
14 UP! M1
PART 2 - OPERATION AND CLEANING

II
TABLE OF CONTENTS
Instructions in English
TABLE OF CONTENTS .................................................................................................. II
9FIRST STARTUP ......................................................................................................3
10SYSTEM REQUIREMENTS.........................................................................................4
11FIRST APP STARTUP AND ASSOCIATION WITH MCZ STOVES ......................................5
12STOVE ACCESSORY CONFIGURATION ........................................................................8
13COMFORT SETTING...............................................................................................10
14EMERGENCY PANEL..............................................................................................16
15EMERGENCY PANEL FUNCTIONS............................................................................17
16MANUAL CONFIGURATION ....................................................................................18
17APP FUNCTIONS...................................................................................................19
18SIDE DROP DOWN MENU ......................................................................................21
19SHORTCUTS SETTINGS / RAPID SETTINGS...............................................................22
20SET FACTORY PARAMETERS...................................................................................26
21OPERATION MENU................................................................................................31
22SETTINGS MENU ..................................................................................................34
23SOFTWARE VERSION ............................................................................................40
24TECHNICAL MENU ................................................................................................41
25INFO MENU..........................................................................................................43
26SAFETY DEVICES ..................................................................................................44
27ALARMS ..............................................................................................................45
28RECOMMENDATIONS FOR SAFE USE.......................................................................51
29CLEANING ...........................................................................................................52
30TROUBLESHOOTING .............................................................................................63
31CIRCUIT BOARD ...................................................................................................66

3
9-FIRST START-UP
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WARNINGS BEFORE IGNITION
GENERAL WARNINGS
Remove all parts that may burn from the brazier and the glass (manual, various adhesive labels or any polystyrene).
Check that the brazier is positioned correctly and rests properly on the base.
The rst start-up may not be successful as the feed screw is empty and does not always manage to load the brazier
with the required amount of pellets in time to light the ame.
CLEAR THE FAILED IGNITION ALARM FROM THE STOVE PANEL OR APP.
REMOVE THE PELLETS LEFT IN THE BRAZIER AND REPEAT IGNITION. (SEE “SAFETY DEVICES/ALARMS” PARAGRAPH)
If, after repeated attempts, the ame fails to ignite, despite a regular ow of pellets, check the correct positioning of the brazier, which
must rest snugly against the slots. If no anomaly is found during this inspection, there may be a problem with the product components
or installation may not be correct.
REMOVE THE PELLETS FROM THE BRAZIER AND CONTACT AN AUTHORISED TECHNICIAN.
Do not touch the stove during the rst start-up, as it is during this phase that the paint sets. If you touch the paint,
you may expose the steel surface.
It is good practice to ensure eective ventilation in the room during the initial start-up, as the stove will emit some
smoke and smell of paint.
If necessary, touch up the paint with the spray can of the specic colour.
Do not stand close to the stove and, as mentioned, air out the room. The smoke and smell of paint will disappear after about an hour of
operation, however, they are not harmful in any case.
The product will be subject to expansion and contraction during the start-up and cooling stages, therefore slight
creaking noises may be heard. This is absolutely normal and must not be considered a defect as the structure is made
of laminated steel.
Upon rst ignition, for the rst pellet hopper, it is recommended to start the stove at maximum power so that the structure and the
smell of the paint settle more quickly.
It is recommended to install the ceramic or serpentine stone cladding after the rst successful ignition.
DO NOT EXPECT HEATING EFFICIENCY IMMEDIATELY!!!

4
10-SYSTEM REQUIREMENTS
APP
The MCZ Maestro App is already available on the“Handheld remote control”accessory or will be available in various playstores.
STOVE
Equipped with MAESTRO system
OPERATION
For the utmost versatility of use, two Wi-Fi modules have been designed, supporting priority connection with your smartphone and/or
handheld remote control (optional).
The stove’s operating status, room temperature, operating parameters (such as ventilation, power, etc.) and any alarms may be checked
remotely.
Attention!
The App is already available in English on the “Handheld remote control” accessory as the language used on the
telephone is set by default. If the App is downloaded onto a personal smartphone, it similarly adopts the language
already in use on the phone. In either case, it is possible to open the “LANGUAGE” screen in the app and select the
desired language.

5
11-FIRST APP START-UP AND ASSOCIATION WITH MCZ STOVES
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The app lets you communicate with MCZ stoves using two technologies:
•home Wi-Fi
•remote Wi-Fi
HOME WI-FI
Point-to-point connection between the telephone and the stove, to communicate with the stove without relying on routers or internet
connections. This is possible when the telephone and stove are located nearby (we recommend max 5 metres). The range of action
depends on the characteristics of the walls and how the home is structured.
REMOTE WI-FI
Connection between the app and stove using an internet connection. With this technology you can communicate with the stove from
anywhere. Near the stove there must be a Wi-Fi router providing an internet connection and the mobile phone in turn must have a data
connection.
The rst time you start the app without having congured any devices, the app opens displaying the“device list”screen.
There are two ways to associate MCZ devices:
•automatically
•manually

6
11-FIRST APP START-UP AND ASSOCIATION WITH MCZ STOVES
IMPORTANT!! Do not lose or remove the QR code from the stove. If the stove is reset and/or the smartphone and/or
handheld remote controlare changed, you must have the QR code and passwords available to congure the system.
AUTOMATIC MODE
The QR code and the passwords are located at the back of the stove and in the warranty.
Scan the QR code using the camera of the device (accessory or smartphone) and acquire it.
When the code is acknowledged, the app will ask you to enter an identication number for the stove (for example“living room stove”) to
easily identify the stove/s in the list of congured devices.
This will automatically congure the app to work with both homeWI-FI and remote WI-FI technology.
EXAMPLE OF QR AND PASSWORD LABEL

7
11-FIRST APP START-UP AND ASSOCIATION WITH MCZ STOVES
Technical Dept. - All rights reserved - Reproduction prohibited
MANUAL MODE
The QR code and the passwords are located at the back of the stove and in the warranty. In this case, the codes must be used.
If the stove cannot be congured using the QR code, it can be done using the DIRECT or REMOTE key.
To congure operation in HOMEWI-FI mode, click on the“DIRECT”key and the“select device”screen opens.The stoves nearby are scanned;
select your stove and enter the password (located near the QR code at the top) and a stove identication name (for example“living room
stove”) to easily identify the stove/s in the list of congured devices.
To congure operation in REMOTE WI-FI mode, click on the “REMOTE”key and the “SELECT DEVICE”screen opens. Fill in all the elds with
the codes on the label (near the QR code at the bottom) and a stove identication name (for example“living room stove”) to easily identify
the stove/s in the list of congured devices.
EXAMPLE OF QR AND PASSWORD LABEL

8
12-STOVE ACCESSORY CONFIGURATION
Once the app has been congured, you can communicate with the stove in Home mode and also congure stove accessories from the app:
•REMOTEWI-FI module (if any)
•WI-FI temperature probe (not supplied)
In order to congure the accessories, the mobile phone must be near the accessories.
CONFIGURATION OF REMOTE WI-FI MODULE FROM MCZ MAESTRO APP
To do this, connect to the stove in home mode through the app. From the“settings”/“basic settings”menu, select the congure accessories
item: if there are still accessories to be congured, the two keys can be selected.
click congure remote ------ a screen opens, displaying nearby Wi-Fi routers. Select the router providing the internet connection and enter
the respective password. From now on, if the router provides a stable internet connection, it is possible to command the stove remotely.
The access password to the network by the Maestro App must have a maximum of 32 characters. For longer
passwords,forexamplegenerated automatically bythe routerupon initial installation,thelength must bemodied
according to the procedures for your router.
Additional functions
Once the remote stove Wi-Fi module has been connected to the home router, every time the router is available, the remote stove Wi-Fi
module will reconnect automatically.
If the router is replaced or the password is changed, the remote stoveWi-Fi module will revert to conguration mode as it can no longer
connect.
TheWI-FI modules have an auto-reset mechanism.
REMOTE CONFIGURATION
CONFIGURE PROBE T°

9
12-STOVE ACCESSORY CONFIGURATION
Technical Dept. - All rights reserved - Reproduction prohibited
CONFIGURATION OF WI-FI TEMPERATURE PROBE FROM MCZ MAESTRO APP
TheWi-Fi temperature probe (ACCESSORY) is supplied without batteries. From when the batteries are inserted, the probe can be congured
within the next 8 minutes.Therefore insert the three AA batteries shortly before you are ready to proceed with the conguration.
Then:
•insert two batteries immediately, then insert the third after placing the sensor next to the Wi-Fi emergency panel (approximately
2 cm)
•wait for the beep-beep indicating that pairing has successfully occurred (it must occur within 10”)
•connect to the stove through the app in home mode
•access the settings - basic settings - accessories menu - selecting the congure accessories item
If the Wi-Fi temperature probe is available for conguration, the key can be selected, while if the key stays disabled check that the probe
batteries are charged, or check that the maximum available time has not elapsed.
In this case, remove the batteries and put them back in, or press the reset button by inserting a paper clip in the hole to the right of the
sensor dome. From this time on, the 8 minutes for conguration start over again.
If the probe is ready for conguration click the key in the app screen, click T° probe conguration ------ the screen will show the stoves
that theWi-Fi probe can be associated with; select your stove and enter the homeWi-Fi password (see QR code label).
Once the Wi-Fi probe is connected, you can congure the stove to use the remote sensor; to do this use the shortcut by clicking on the
temperature indicator at the top right of the app screen and select the“Wi-Fi probe”as the temperature input. Or from the setup menu
choose to congure ambient input and select the“Wi-Fi probe”temperature input.
Should it be necessary to reset the Wi-Fi probe, because already coupled to another device or congured incorrectly,
use two paper clips. With the rst one, press and hold the key below the bottom left hole and with the other one,
press the key below the right hole once.
Repeat the conguration procedure indicated at the start of the page.
TEMPERATURE SENSOR
REMOTE CONFIGURATION
CONFIGURE PROBE T°

10
13-COMFORT SETTING
Maestro technology allows the heater to express its utmost potential with even an easier and more intuitive use. A real integrated micro-
computer communicates with your smartphone and further improves the performance of the heater that continues to work perfectly
even in non-ideal conditions.
The new App can have 2 or 5 preset settings depending on the type of stove.These settings can be identied on the selection ring nut of
the function (see next pages).
Stove management will be even easier, the consumption of the fuel is optimised and the comfort of use improved, as it can reach
extremely quiet operation.
The available settings are:
COMFORT Ideal for all situations requiring maximum comfort. In this mode the stove allows an optimised consumption of the fuel to
guarantee a good heating capacity and the best possible silent operation. Once this mode is activated, the user only has to choose the
desired temperature and the appliance will independently manage the ame and ventilation power to ensure maximum comfort. In fact,
in this mode it is not possible to change the power and ventilation, managed intelligently by the MAESTRO system.
DYNAMIC (1) If you prefer traditional automatic operation with the option of setting the temperature and ventilation.
OVERNIGHTGuaranteesthe maximumsilencepossible (noise reducedup to4 times) allowingthe maintenanceof the roomtemperature.
This mode is designed, in fact, for night-time operation or temperature conservation in an already pre-heated room ensuring the lowest
possible acoustic impact. In Overnight mode consumption and ventilation are managed intelligently by the MAESTRO system and for this
reason it is not possible to change its values.
MANUAL (1) For those who prefer to use the product in the traditional manner without any temperature control. In this mode the user
can freely choose the mix of ame power and ventilation regardless of consumption or silence.
POWEROperation at maximum power expressed by the product for a limited time (20 min) in order to allow rapid heating of a cold room.
For the expected performance and consumption in this mode, this function can be reactivated only once every hour.
Quiet operation * Comfort** Heating capacity Reduced consumption
COMFORT
OVERNIGHT
POWER
DYNAMIC (1)
MANUAL (1)
* In operation, during start-up and shutdown
** Gradual heat emission, glass cleaning and combustion chamber cleaning
1) Preset settings for stoves with 2 operating modes
RING NUT WITH 2 MODES RING NUT WITH 5 MODES

11
13-COMFORT SETTING
Technical Dept. - All rights reserved - Reproduction prohibited
COMFORT SETTING
The COMFORT setting can be selected by typing the relative symbol in the screen that is also highlighted through the notches on the
selection ring.
The product works in automatic mode, it is not possible to increase ventilation.
To set the desired temperature, press the temperature at the centre of the circle, and the pop-up appears to make the setting.
NO POWER VENTILATION SET

12
13-COMFORT SETTING
OVERNIGHT SETTING
The OVERNIGHT setting can be selected by typing the relative symbol in the screen that is also highlighted through the notches on the
selection ring.
The user has the possibility to manage ventilation and temperature.
To set the desired temperature, press the temperature at the centre of the circle, and the pop-up appears to make the setting.
NO POWER VENTILATION SET

13
13-COMFORT SETTING
Technical Dept. - All rights reserved - Reproduction prohibited
MANUAL SETTING
The MANUAL setting can be selected by typing the relative symbol in the screen that is also highlighted through the notches on the
selection ring.
The user has the ability to manage ventilation and power.
To set the desired parameters, press the temperature at the centre of the circle, and the pop-up appears to make the setting.

14
13-COMFORT SETTING
SET DYNAMIC
The DYNAMIC setting can be selected by typing the relative symbol in the screen that is also highlighted through the notches on the
selection ring.
The user has the possibility to manage ventilation and temperature.
To set the desired temperature, press the temperature at the centre of the circle, and the pop-up appears to make the setting.

15
13-COMFORT SETTING
Technical Dept. - All rights reserved - Reproduction prohibited
POWER SET
The POWER setting can be selected by typing the relative symbol in the screen that is also highlighted through the notches on the
selection ring.
The user has the possibility to manage ventilation and temperature.
To set the desired parameters, press the temperature at the centre of the circle, and the pop-up appears to make the setting.
IF YOU EXIT THE POWER MODE BEFORE THE END OF THE 20 MINUTES, YOU CANNOT REACTIVATE BEFORE AN HOUR.

A
B
16
14-EMERGENCY PANEL
The control panel is under the left side panel.
LED“A”and button“B”can still be accessed with the cladding installed.
KEY
A - MULTICOLOUR LED
Green LED that indicates:
•Stove in OPERATION
Red LED that indicates:
•Stove OFF
Blue LED that indicates:
•Stove START-UP
Yellow LED that indicates:
•Stove cooling for SHUTDOWN
Flashing red LED that indicates:
•Stove in ALARM conditions
B - BUTTON - functions
Turns the product ON
Turns the product OFF
Changes the operating POWER:
•1 beep = LOW
•3 beeps = MEDIUM
•5 beeps = HIGH
ALARM RESET

17
15-EMERGENCY PANEL FUNCTIONS
Technical Dept. - All rights reserved - Reproduction prohibited
The emergency panel provides the following information:
•through a multicolour LED (A) it provides information about the stove status (o-starting-up-in operation-cooling for shutdown-in
error conditions)
•using the button (B) the following functions can be activated:
•if the product triggered an error ----- reset the error by pressing the key for more than 3 seconds
Attention! Alarms A01, A02, A03, A05 and A21 can only be reset from the panel and not from the app.
•if the product is o ------- switch it on (press the key for more than 3 seconds)
•if the product has completed the ignition procedure (green LED on), press the key (briey for 0.5 seconds) to change the power
according to this diagram:
•LOW ame power 1 and ventilation level 1
•MEDIUM ame power 3 and ventilation level 3
•HIGH ame power 5 and ventilation level 5
Every time the power is changed, a buzzer will indicate the selected power on the stove:
•1 beep = LOW
•3 beeps = MEDIUM
•5 beeps = HIGH
If the product is running, switch it o by pressing the key for 3 seconds.
Attention!Ifthe usererroneously pressesthe buttonfor morethan 10secondswiththestoveo, itwillautomatically
place the stove in download mode to update the rmware (operation restricted to an authorised technician). This
way, the stove remains on standby, with an intermittent buzzer, for a USB key containing the rmware update. If a
USB key is not inserted, the stove exits this mode after 10 seconds.

18
16-MANUAL CONFIGURATION
If the remoteWi-Fi and temperature probe congurations do not work automatically, you must proceed with manual conguration.
MANUAL REMOTE WI-FI MODULE CONFIGURATION
From a mobile phone ->Wi-Fi settings menu,Wi-Fi is enabled from a mobile phone.
Search for“MCZ-RemoteService”from among the Wi-Fi networks available and connect to it (no password is required since it is an open
network).
Once connected to the following network, open the phone’s browser and enter the following address: 192.168.1.1.
A screen opens, displaying nearby Wi-Fi routers. Select the router providing internet connection and enter the respective password. From
now on, if the router provides a stable internet connection, it is possible to control the stove remotely.
Note: when the remote Wi-Fi module is congured correctly and connected to a router, the“MCZRemote Service”network disappears from
the list of availableWi-Fi networks.
MANUAL WI-FI TEMPERATURE PROBE CONFIGURATION
Once the 3 AA batteries are installed, the Wi-Fi temperature probe remains congurable for 8 minutes (ATTENTION! Only insert the
batteries just before proceeding with conguration).
Insert the batteries and start the procedure.
From a mobile phone ->Wi-Fi settings menu,Wi-Fi is enabled from a mobile phone.
Search for“MCZ-Sensor”from among theWi-Fi networks available and connect to it (no password is required since it is an open network).
Once connected to the following network, open the phone’s browser and enter the following address: 192.168.1.1.
A window opens that displays the stoves that can be associated with theWi-Fi probe. Select your stove and enter theWi-Fi Home password
(on the QR code label)
Once the Wi-Fi probe is connected, you can congure the stove to use the remote sensor; to do so, open the MCZ MAESTRO APP, connect
to your previously congured stove, use the shortcut by clicking on the temperature indicator at the top right of the app screen and select
the“Wi-Fi probe”as the temperature input.
Or from the setup menu -> congure ambient input and select the“Wi-Fi probe”temperature input.
Notes: when the Wi-Fi temperature sensor has been congured correctly and connected to your MCZ stove, the “MCZ-Sensor” network
disappears from the list ofWi-Fi networks available.

19
17-APP FUNCTIONS
Technical Dept. - All rights reserved - Reproduction prohibited
Once the devices are congured, the App will automatically try to connect to the last device used. If connection is successful, the App will
display the“I/O”screen. It is possible to switch on and use all stove functions from here.
If it tries to connect to the last connected device and something goes wrong, the App will display the list of congured devices.
Click the device you want to connect to for connection.
When connected, the icon of a stove together with the name of the selected stove will appear.
It is now possible to access all stove functions.
I/O SCREEN
SWITCHING THE EQUIPMENT OFF
To switch the equipment o, press and hold the ON-OFF button on the remote control or on the APP. The acoustic beep conrms this phase
has started.
Alternatively, switch it o from the emergency panel by following the instructions provided in the dedicated chapter
The equipment will start the shutdown process which involves consuming the residual pellets in the brazier, the latter being cleaned and
the residual heat in the structure being dissipated.
During the residual heat dissipation phase, the fans operate at about 80% of their output and the speed cannot be varied. This is
determined by the need for all the accumulated heat to be evacuated safely and quickly. The shutdown stage can last 15 - 30 minutes
depending on the heat stored in the structure, determined by the duration and the operating speed of the product throughout the day.
When the internal temperature drops below the set thresholds, the fans for hot air and exhaust smoke extraction will automatically
switch o.
ON/OFF KEY
•START-UP
•SHUTDOWN

20
17-APP FUNCTIONS
FAN SCREEN
This screen manages the fan power of each single fan.
There are 5 power levels that can be set.
Each fan has the option of automatic operation and the option to switch o the fan
If the ventilation is set MANUALLY, the function which limits the maximum power of the stove according to the ventilation is enabled.
COMFORT AIR (3 FANS): maximum power level = total of the ventilation levels/2
AIR: maximum power level = twice the total of the levels of ventilation
Each fan is available with automatic function and NO AIR function to switch ventilation o, in the models where this is possible, to
promote natural convection, or to run them noiselessly at minimum speed to assure heat emission of the structure.
The SILENT function allows the stove to operate at low power all night without room ventilation, in models where included, otherwise
with very noiseless fan operation to assure emission of the structural heat.