Mercedes-Benz EQ 2023 Instruction Manual

Mercedes-Benz Service and Warranty Information 2023 / Información sobre Servicio y Garantía 2023
Mercedes-EQ Models
Service and Warranty Information 2023 / Información de servicio y garantía 2023

QUICK REFERENCE TO WARRANTY COVERAGE
(Complete warranty coverage starts on (→Page11))
BASIC WARRANTY 4 Years/50,000 Miles
BATTERY LIMITED WARRANTY (EQB)
8 Years/100,000 Miles
BATTERY LIMITED WARRANTY (EQE, EQS, EQE (SUV) and EQS (SUV))
10 Years/155,000 Miles
Years in Service 1 2 3 4 5 6 7 8 9 10

Dear Mercedes-Benz Owner:
As an authorized Mercedes-Benz Dealership, we are dedicated to providing you with unpar-
alleled Commitment to Excellence in Sales and Service.
We will always do everything possible to live up to this commitment.
Authorized Mercedes-Benz Dealership’s Signature and Stamp
Service and Warranty Information | Model Year 2023 1

Name
Address
City State ZIP Code
Sales Department Hours
Telephone Fax E-mail
Service Department Hours
Telephone Fax E-mail
Parts Department Hours
Telephone Fax E-mail
Additional Customer Assistance/Services
2Service and Warranty Information | Model Year 2023

Model
Serial Number
VIN
Owner
Address
City State ZIP Code
European Delivery  Domestic Delivery 
Delivery/Warranty: Month/Day/Year
Selling authorized Mercedes-Benz Dealership Code
LIMITED WARRANTY TERMS: The first to occur of 4 Years
or 50,000 miles from date of delivery or when put into
service. (See details starting on (→Page11) of this
booklet.)
Owner’s Signature
Service and Warranty Information | Model Year 2023 3

NEW VEHICLE
PRE-DELIVERY
INSPECTION
PERFORMED
Month Day Year
Service Manager’s Signature
Delivery and Owner Instructions
Owner instructed in operation of vehicle per
Mercedes-Benz New Vehicle Delivery Program

Service and Warranty Information Booklet, Opera-
tor Manuals and Maintenance Booklet reviewed with
owner

Owner introduced to Service Department Staff 
Owner instructed on: Maintenance Schedule
Tire Rotation
Mercedes me connect
Roadside Assistance
Vehicle Homepage
Charging procedures,
times, options






Mercedes-Benz Sales Representative’s Signature
4Service and Warranty Information | Model Year 2023

Contents
To the Owner................................................................................................6
New Vehicle Limited Warranty................................................................ 11
Battery Limited Warranty........................................................................28
Zero Emission Vehicle ..............................................................................39
Warranty Enforcement Laws (Lemon Laws)....................................... 40
IMPORTANT NOTICE for California Retail Buyers and Lessees......45
What To Do................................................................................................ 50
To Purchasers of Pre-Owned Vehicles .................................................53
Service and Warranty Information | Model Year 2023 5

To the Owner
General. The subsequent pages of this Service and Warran-
ty Information booklet describe some service requirements
and the warranties you receive as a Mercedes-Benz owner.
Your vehicle is covered under the terms of these warranties
and your authorized Mercedes-Benz Dealership will ex-
change or repair any defective parts in accordance with the
terms of such warranties within stated limits.
Please keep this booklet together with the Operator’s Man-
ual, Maintenance Booklet and other documents concerning
your vehicle so that future owners will have access to this
literature if you should sell the vehicle.
See (→Page56) for a list of models covered in this edi-
tion.
6Service and Warranty Information | Model Year 2023

Replacement Parts for Your Mercedes-Benz. Genuine
Mercedes-Benz parts, exchange units and factory approved
accessories are the recommended replacement parts for
your Mercedes-Benz vehicle and are available through your
authorized Mercedes-Benz Dealership.
These parts meet the same exacting quality control stan-
dards as the original equipment on your vehicle and comply
with all applicable Federal and State safety regulations.
Mercedes-Benz does not warrant non-Mercedes-Benz parts,
units and accessories and their use may affect warranty
coverage for certain repairs relating to such parts, units and
accessories.
Consult your authorized Mercedes-Benz Dealership for
warranty and other details. Also ask your Dealership about
exchange parts under the Mercedes-Benz Exchange Pro-
gram. These parts cost less than new parts but carry the
same warranty terms.
Service and Warranty Information | Model Year 2023 7

As a MERCEDES-BENZ OWNER you deserve service unparalleled in the industry.
To meet your service needs, your authorized Mercedes-Benz Dealership employs factory
trained staff using the latest diagnostic and service techniques. Whether it is a small adjust-
ment or major service, your authorized Mercedes-Benz Dealership will work to accommo-
date you quickly and efficiently.
Finally, should you ever experience an emergency repair situation, our 24-Hour Roadside
Assistance Program is only a toll free call away. (1-800-FOR-MERCedes)
8Service and Warranty Information | Model Year 2023

Business Card
of
Mercedes-Benz Sales Representative
(Insert here)
T H A N K Y O U . . . for the confidence you have placed in us.
We will always do everything possible
to continue to earn your trust and goodwill.
Business Card
of
Service Manager
(Insert here)
Service and Warranty Information | Model Year 2023 9

In the event a dispute arises relating to your warranty coverage based on the Lemon Law of
Arkansas, California, Kentucky, or Minnesota, or the federal Magnuson-Moss Warranty Act,
Mercedes-Benz USA, LLC offers a dispute resolution program through the Better Business
Bureau Auto Line program (“BBB Auto Line”). You may contact the BBB Auto Line to submit
a claim as follows:
BBB AUTO LINE
A Division of BBB National Programs
1676 International Drive, Suite 550
McLean, VA 22102
1-800-955-5100 (toll free)
New Vehicle Limited Warranty
Service and Warranty Information | Model Year 2023 11

Important:
You must submit a claim and go through the BBB Auto Line prior to exercising rights or
seeking remedies pursuant to the Magnuson-Moss Warranty Act. Additionally, your rights
and remedies under the Lemon Law of various states, including without limitation Arkansas,
California, Kentucky, or Minnesota, may be affected if you do not first go through the BBB
Auto Line before pursuing those rights and remedies. If you choose to seek redress by pur-
suing rights and remedies not created by Title 1 of the Magnuson-Moss Warranty Act, prior
resort to the BBB Auto Line is not required by any provision of the Magnuson-Moss War-
ranty Act. Please carefully read the Warranty Enforcement Laws (Lemon Laws) section (and,
in particular, if it applies to you, the section titled, IMPORTANT NOTICE for California Retail
Buyers and Lessees) of this booklet for more information about this program and applicable
laws, which may affect your legal rights.
12 Service and Warranty Information | Model Year 2023

DEFECTS: Mercedes-Benz USA, LLC (MBUSA) warrants to
the original and each subsequent owner of a new Mer-
cedes-Benz vehicle that any authorized Mercedes-Benz
Dealership will make any repairs or replacements neces-
sary to correct defects in material or workmanship, but not
design, arising during the warranty period.
ANY AUTHORIZED MERCEDESBENZ DEALERSHIP: To
make a warranty claim you must present your vehicle to
an authorized Mercedes-Benz Dealership so a diagnosis
can be performed to determine whether it is necessary to
correct a defect in material or workmanship. Any authorized
Mercedes-Benz Dealership of the owner’s choice will
perform warranty repairs or replacements. The vehicle
should be delivered to an authorized Mercedes-Benz
Dealership during normal service hours. A reasonable time
should be allowed after taking the vehicle to an authorized
Mercedes-Benz Dealership for performance of the repair.
Occasionally, delays in repairs occur due to back-ordered
parts and other circumstances outside MBUSA’s control.
Delays occurring for such circumstances will not be consid-
ered an unreasonable performance of the repairs.
Items Which Are Covered:
Service and Warranty Information | Model Year 2023 13

WARRANTY STARTS: The warranty period starts on the date
the vehicle is delivered to the first retail purchaser or put in
service as an authorized Mercedes-Benz Dealership demon-
strator or MBUSA or Mercedes-Benz U.S. International, Inc.
(MBUSI) or Mercedes-Benz Research & Development North
America, Inc. (MBRDNA) company vehicle but no later than
18months from the vehicle production date. Warranty cov-
erage will be adjusted to reflect the actual warranty period
start date.
WARRANTY PERIOD: This warranty is for 48 months or
50,000 miles, whichever occurs first.
Not all components or adjustments carry a 48 month or
50,000 mile warranty. Warranty coverage for specific com-
ponents or adjustments is based on the vehicle’s time in
service or mileage and should always be verified with your
authorized Mercedes-Benz Dealership prior to any repairs.
Examples include, but are not limited to:
• Wheel alignment and balancing
• Brake pads
• Brake discs
• Glass
• Wiper blades and inserts
• Remote control key batteries
See (→Page18) for items not covered by this warranty.
14 Service and Warranty Information | Model Year 2023

TIRES: The tires supplied on your vehicle are covered
against defects in material or workmanship from date of
delivery or when the vehicle was put in service. Coverage
should be verified with your authorized Mercedes- Benz
Center prior to performed service. Should the tire become
unserviceable for either of the above reasons, the tire will
be replaced free of charge, including mounting and balanc-
ing, provided 1.6 mm of tread depth remains over the entire
tread surface. (→Page18)
The tire manufacturer’s warranty coverage may extend be-
yond the Mercedes-Benz coverage. See tire manufacturer’s
warranty booklet in the owner’s literature package or con-
sult with the tire manufacturer’s dealer for specific details.
Tire rotations, if applicable to your vehicle’s tire configura-
tion, are a recommended maintenance service.
NO CHARGE: Warranty repairs will be made at no charge for
parts and labor.
WARRANTY AVAILABILITY: This warranty is only available
at authorized Mercedes-Benz Dealerships within the United
States and Puerto Rico. This warranty is not applicable for
vehicles exported from the United States or its territories.
The only exception is for vehicles taken to Canada on a tem-
porary basis, such as for vacation purposes, where warranty
service may be requested from an authorized Mercedes-
Benz Dealership.
Service and Warranty Information | Model Year 2023 15

This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
THIS IS THE ONLY WARRANTY GIVEN WITH THE PURCHASE OF A MERCEDESBENZ VEHICLE. THE IMPLIED WARRAN
TIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE FIRST TO OCCUR OF 48
MONTHS OR 50,000 MILES FROM THE DATE OF RETAIL DELIVERY OR INITIAL OPERATION AS AN AUTHORIZED MER
CEDESBENZ DEALERSHIP DEMONSTRATOR OR MERCEDESBENZ USA, LLC OR MERCEDESBENZ U.S. INTERNATIONAL,
INC. OR MERCEDESBENZ RESEARCH & DEVELOPMENT NORTH AMERICA, INC. COMPANY VEHICLE, WHICHEVER EVENT
SHALL FIRST OCCUR. MERCEDESBENZ AG, MERCEDESBENZ USA, LLC, MERCEDESBENZ U.S. INTERNATIONAL, INC,
MERCEDESBENZ RESEARCH & DEVELOPMENT NORTH AMERICA, INC. OR THE AUTHORIZED MERCEDESBENZ DEALER
SHIP NEITHER ASSUME NOR AUTHORIZE ANY PERSON TO ASSUME FOR THEM ANY OTHER LIABILITY IN CONNECTION
WITH SUCH VEHICLE. NO PAYMENT OR OTHER COMPENSATION WILL BE MADE FOR INDIRECT OR CONSEQUENTIAL
DAMAGE SUCH AS DAMAGE OR INJURY TO PERSON OR PROPERTY OR LOSS OF REVENUE WHICH MIGHT BE PAID, IN
CURRED OR SUSTAINED BY REASON OF THE FAILURE OF ANY PART OR ASSEMBLY WHICH MAY BE REPAIRED OR RE
PLACED IN ACCORDANCE WITH THE TERMS OF THIS WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitation on how long an
implied warranty lasts, so the above limitation may not apply to you.
16 Service and Warranty Information | Model Year 2023

CALIFORNIA SUPPLEMENT
THIS IS THE ONLY EXPRESS WARRANTY PROVIDED IN CONNECTION WITH THE PURCHASE OF A MERCEDESBENZ
VEHICLE. THE STATE OF CALIFORNIA ALSO PROVIDES AN IMPLIED WARRANTY OF MERCHANTABILITY, AND WHERE
APPLICABLE, AN IMPLIED WARRANTY OF FITNESS. THE DURATION OF THESE IMPLIED WARRANTIES, HOWEVER, SHALL
BE LIMITED TO ONE 1 YEAR FROM THE DATE OF THE ORIGINAL RETAIL SALE OR PUT IN SERVICE AS AN AUTHORIZED
MERCEDESBENZ DEALERSHIP DEMONSTRATOR OR MERCEDESBENZ USA, LLC OR MERCEDESBENZ U.S. INTERNA
TIONAL, INC. OR MERCEDESBENZ RESEARCH & DEVELOPMENT NORTH AMERICA, INC. COMPANY VEHICLE. OTHER THAN
THE EXPRESS WARRANTIES CONTAINED IN THIS BOOKLET AND THE IMPLIED WARRANTY OF MERCHANTABILITY, AND
WHERE APPLICABLE, THE IMPLIED WARRANTY OF FITNESS, AS LIMITED IN DURATION ABOVE, MERCEDESBENZ USA,
LLC DISCLAIMS ANY AND ALL OTHER IMPLIED WARRANTIES. NEITHER MERCEDESBENZ AG, MERCEDESBENZ USA, LLC,
MERCEDESBENZ U.S. INTERNATIONAL, INC., MERCEDESBENZ RESEARCH & DEVELOPMENT NORTH AMERICA, INC.,
NOR ANY MERCEDESBENZ AUTHORIZED SALES OR SERVICE DEALERSHIP CAN ASSUME OR AUTHORIZE ANY PERSON
TO ASSUME FOR THEM ANY OTHER LIABILITY IN CONNECTION WITH A MERCEDESBENZ VEHICLE. NO PAYMENT OR
OTHER COMPENSATION WILL BE MADE FOR INDIRECT OR CONSEQUENTIAL DAMAGE SUCH AS DAMAGE OR INJURY TO
PERSONS OR PROPERTY OR LOSS OF REVENUE WHICH MIGHT BE PAID, INCURRED, OR SUSTAINED BY REASON OF THE
FAILURE OF ANY PART OR ASSEMBLY WHICH MAY BE REPAIRED OR REPLACED IN ACCORDANCE WITH THE TERMS OF
THIS WARRANTY.
Service and Warranty Information | Model Year 2023 17

THIRD PARTY EXTERNALLY CONNECTED ELECTRICAL
PRODUCTS: This warranty does not apply to hardware or
software of a third party device that is connected to the
vehicle or its components, even if integrated or delivered
with the vehicle. Mercedes-Benz is not responsible for the
quality or accuracy of any information, or service accessed
through or from any third party device or platform. Software
distributed by Mercedes-Benz inside or outside the vehicle
(including, but not limited to system software or applica-
tions) is not covered by this warranty. Mercedes-Benz does
not warrant that connections to, from or through the vehicle
will be uninterrupted or error-free. Also, the user should
back-up their data and information frequently. Mercedes-
Benz is not responsible for any loss or damage to data or
information made available in connection with the use of
the vehicle. In addition, this warranty does not apply:
(a) to consumable parts that are designed to diminish over
time, unless failure has occurred due to a defect in materi-
als or workmanship;
(b) to damage caused by use with another product or ser-
vice;
(c) to damage caused by a third party device or service
(including upgrades and expansions), or
(d) to obsolescence or lack of utility due to incompatibil-
ity with future versions of external hardware or software,
including, but not limited to mobile devices.
Items Which Are Not Covered:
18 Service and Warranty Information | Model Year 2023