Mercedes-Benz EQ 2023 Instruction Manual

Mercedes-Benz Service and Warranty Information 2023 / Información sobre Servicio y Garantía 2023
Mercedes-EQ Models
Service and Warranty Information 2023 / Información de servicio y garantía 2023

QUICK REFERENCE TO WARRANTY COVERAGE
(Complete warranty coverage starts on (→Page11))
BASIC WARRANTY 4 Years/50,000 Miles
BATTERY LIMITED WARRANTY (EQB)
8 Years/100,000 Miles
BATTERY LIMITED WARRANTY (EQE, EQS, EQE (SUV) and EQS (SUV))
10 Years/155,000 Miles
Years in Service 1 2 3 4 5 6 7 8 9 10

Dear Mercedes-Benz Owner:
As an authorized Mercedes-Benz Dealership, we are dedicated to providing you with unpar-
alleled Commitment to Excellence in Sales and Service.
We will always do everything possible to live up to this commitment.
Authorized Mercedes-Benz Dealership’s Signature and Stamp
Service and Warranty Information | Model Year 2023 1

Name
Address
City State ZIP Code
Sales Department Hours
Telephone Fax E-mail
Service Department Hours
Telephone Fax E-mail
Parts Department Hours
Telephone Fax E-mail
Additional Customer Assistance/Services
2Service and Warranty Information | Model Year 2023

Model
Serial Number
VIN
Owner
Address
City State ZIP Code
European Delivery  Domestic Delivery 
Delivery/Warranty: Month/Day/Year
Selling authorized Mercedes-Benz Dealership Code
LIMITED WARRANTY TERMS: The first to occur of 4 Years
or 50,000 miles from date of delivery or when put into
service. (See details starting on (→Page11) of this
booklet.)
Owner’s Signature
Service and Warranty Information | Model Year 2023 3

NEW VEHICLE
PRE-DELIVERY
INSPECTION
PERFORMED
Month Day Year
Service Manager’s Signature
Delivery and Owner Instructions
Owner instructed in operation of vehicle per
Mercedes-Benz New Vehicle Delivery Program

Service and Warranty Information Booklet, Opera-
tor Manuals and Maintenance Booklet reviewed with
owner

Owner introduced to Service Department Staff 
Owner instructed on: Maintenance Schedule
Tire Rotation
Mercedes me connect
Roadside Assistance
Vehicle Homepage
Charging procedures,
times, options






Mercedes-Benz Sales Representative’s Signature
4Service and Warranty Information | Model Year 2023

Contents
To the Owner................................................................................................6
New Vehicle Limited Warranty................................................................ 11
Battery Limited Warranty........................................................................28
Zero Emission Vehicle ..............................................................................39
Warranty Enforcement Laws (Lemon Laws)....................................... 40
IMPORTANT NOTICE for California Retail Buyers and Lessees......45
What To Do................................................................................................ 50
To Purchasers of Pre-Owned Vehicles .................................................53
Service and Warranty Information | Model Year 2023 5

To the Owner
General. The subsequent pages of this Service and Warran-
ty Information booklet describe some service requirements
and the warranties you receive as a Mercedes-Benz owner.
Your vehicle is covered under the terms of these warranties
and your authorized Mercedes-Benz Dealership will ex-
change or repair any defective parts in accordance with the
terms of such warranties within stated limits.
Please keep this booklet together with the Operator’s Man-
ual, Maintenance Booklet and other documents concerning
your vehicle so that future owners will have access to this
literature if you should sell the vehicle.
See (→Page56) for a list of models covered in this edi-
tion.
6Service and Warranty Information | Model Year 2023

Replacement Parts for Your Mercedes-Benz. Genuine
Mercedes-Benz parts, exchange units and factory approved
accessories are the recommended replacement parts for
your Mercedes-Benz vehicle and are available through your
authorized Mercedes-Benz Dealership.
These parts meet the same exacting quality control stan-
dards as the original equipment on your vehicle and comply
with all applicable Federal and State safety regulations.
Mercedes-Benz does not warrant non-Mercedes-Benz parts,
units and accessories and their use may affect warranty
coverage for certain repairs relating to such parts, units and
accessories.
Consult your authorized Mercedes-Benz Dealership for
warranty and other details. Also ask your Dealership about
exchange parts under the Mercedes-Benz Exchange Pro-
gram. These parts cost less than new parts but carry the
same warranty terms.
Service and Warranty Information | Model Year 2023 7

As a MERCEDES-BENZ OWNER you deserve service unparalleled in the industry.
To meet your service needs, your authorized Mercedes-Benz Dealership employs factory
trained staff using the latest diagnostic and service techniques. Whether it is a small adjust-
ment or major service, your authorized Mercedes-Benz Dealership will work to accommo-
date you quickly and efficiently.
Finally, should you ever experience an emergency repair situation, our 24-Hour Roadside
Assistance Program is only a toll free call away. (1-800-FOR-MERCedes)
8Service and Warranty Information | Model Year 2023