metrofires ECO Insert User manual

• ECO Trend Insert
ECO Insert Models
Wood Fire Installation & Owner’s Operation Manual
M1006 01/13
PO Box 11, Inglewood 4347, New Zealand
Ph [phone] • Fax [phone]
info@metrores.co.nz • www.metrores.co.nz
Installation Important information ................... 2
Assembling your Metro ...............................2-3
Floor protector requirements ......................... 4
Installing your Metro ...................................... 4
Operation Important information .................... 5
Where to install a Metro in your home ............ 6
Getting to know your Metro ........................... 6
Operating your Metro .................................... 6
Cleaning and maintenance ........................7-8
Troubleshooting ............................................. 9
Metro warranty ............................................ 10
Pioneer wood re accessories ..................... 11

page 2
This Metro wood re has been tested to and complies with
AS/NZS 2918:2001 when installed in accordance with this
manual. Please ensure you are fully conversant with this relevant
standard and the contents of this manual. Correct installation is
critical to the safe operation and performance of this wood re.
Please take particular note of the following:
• ECO Metro’s should be installed with a Metro ECO
ue system which has been developed to enhance the
performance of Metro wood res. A minimum length of 4.1
metres of 150mm diameter is required. Any alternative ue
system may invalidate the Metro’s emission approvals as
some councils within New Zealand have made installation
of Metro ECO ue systems with ECO Metros mandatory.
• The 150mm active ue pipe must be fully encased from
the ceiling to the underside of the ashing cone at the top
of the ue system, (i.e. there must not be any 150mm ue
pipe exposed).
• All ue pipe joints must be sealed and riveted. The bottom
of the ue pipe in particular MUST be fully sealed into the
ue outlet of the Metro wood re.
• Ensure a breglass seal is placed between the outer
cabinet and the masonry to prevent air from within the
room being drawn into the chimney cavity.
• In New Zealand, the Metro must be bolted through the
oor protector into the oor to comply with the seismic
restraint provisions of AS/NZS 2918:2001.
• The Metro fascia is coated in vitreous enamel or high
temperature paint. Take care during assembly and when
lifting or tting the fascia that you do not damage this
coating. Do not lift the Metro fascia with your ngers
under the louvre’s.
Assembling your Metro wood re
FASCIA
ECO
FIREPLACE
INSERT
FIREBOX
CABINET TOP
SPEED CLIP (X4)
INSERT
CABINET
AIR
CONTROL
KNOB
HANDLE
DOOR
FIXING POINTS
FOR SEISMIC
RESTRAINT
SPACER WASHER
HINGE PIN
SPINDLE
A
Diagram 1
B
• Mixingofapplianceorue-systemcomponents
fromdifferentsourcesormodifyingthedimensional
specicationorcomponentsmayresultin
hazardousconditions.
Wheresuchactionisconsidered,themanufacturer
shouldbeconsultedintherstinstance.
• DonotinstallaMetroifthereisanysignofvisible
damage
CaUTION! Important Information
• WEHIGHLYRECOMMENDYOUREADTHISENTIRE
MANUALASINCORRECTOPERATIONAND/ORLACK
OFMAINTENANCEWILLVOIDTHEWARRANTY
•  Theapplianceandue-systemshallbeinstalledin
accordancewithAS/NZS2918andtheappropriate
requirementsoftherelevantbuildingcodeorcodes
• Anymodicationoftheappliancethathasnot
beenapprovedinwritingbythetestingauthorityis
consideredtobeinbreachoftheapprovalgranted
forcompliancewithAS/NZS4013
WaRNINg! Important Information

PAGE3
All Metro Insert wood res are packed in two heavy-duty
cartons. The ECO Insert rebox is supplied in a heavy duty
palletised carton, this carton is clearly labelled. The fascia
and door are packaged inside a smaller separate carton. This
carton is also clearly labelled to show the colour and coating
nish of the fascia and door. Metro fascia’s are coated in
either vitreous enamel or stovebright high temperature paint.
Having removed the packaging and located this manual,
familiarise yourself with the illustrations on pages 2 & 3, and
proceed as detailed below.
Note: The Metro carton shows the model Metro you are about to install,
enabling you to select the appropriate model’s assembly instructions.
Metro ECO Insert
The ECO Insert rebox is supplied in a heavy duty carton and
is secured to a timber pallet. The carton is labelled to show
which model insert it is. Having removed the cardboard,
timber and polystyrene packaging and familiarised yourself
with Diagram 1 on page 2, proceed as follows: -
• Remove from within the rebox the plastic bag containing
the bolt kit, two rebricks wrapped in a cardboard
wrapper and the top bafe assembly.
• A “spacer” washer has been pre-tted and taped to the
top door hinge pin on the left hand side of the rebox
(Refer Inset A, Diagram 1) remove this tape.
• Take the boxed door you previously removed from the
centre of the fascia and unpack it. Taking the door in both
hands with the spindle end in your right hand and outer
face of the door facing you, attach the door to the rebox
as follows: -
- With the door in a 90 degrees open position, allow the
lower hinge pin on the bottom left hand side of the
rebox to pass into the hole provided in the bottom of
the door frame.
- Lift the door until the top of the door frame passes
over the top hinge pin, then align the hole provided on
the top face of the door frame and lower it down over
the top hinge pin.
- Take the door handle from the plastic bag and screw it
onto the door spindle by turning it clockwise.
• Unwrap the two rebricks from the cardboard wrapper
and t the side bricks to each side of the rebox. Location
lugs are tted to the base and rear of the rebox to retain
the side bricks in position, refer Diagram 2 this page.
• Remove the “cabinet top” which is packed inverted on
top of the rebox and t it into position “over” the cabinet
sides as detailed in Diagram 1. Ensure the rear edge is
tted correctly as shown Diagram 1, Inset “B”, the rear
edge of the cabinet top must t “into” the slot provided.
Using two of the self tapping screws from the plastic bag,
secure the cabinet top in place. Note, this panel can be
tted at two height’s. If the height of the replace opening
will allow, t the cabinet top in the higher position, t
screws from “inside” the cabinet facing out.
• Ensure the insulating blanket is in position on the top of
the cabinet.
• Remove the four speed clip nuts from the plastic bag
and t them to the holes provided in the front edge of the
cabinet as shown in Diagram 1.
ECO Insert Fan– In all clean air zones, the Metro ECO
Insert must be installed with Metro’s ECO Insert fan which
is a single speed, thermostatically controlled device. This
fan must be permanently wired and therefore requires the
services of a registered electrician. Fitting instructions for
the fan are supplied with the fan module.
Pre Installation
• Prior to installing your Metro replace insert into a replace
cavity, it is important that certain clearances and other
requirements are complied with as detailed below :-.
Fireplace Cavity
The chimney must be swept. Also: -
- Check for cracks and general overall condition. If repairs
are necessary, they must be carried out by a suitably
qualied person.
- Check the cavity dimensions to ensure the replace insert
will t. It is usually necessary to remove the re bricks from
the lower replace cavity.
- The base of the replace cavity on which the Metro
replace insert will rest must be level. If it is not, it should
be levelled using mortar.
- If an ash removal door exists in the base of the replace
cavity it should be sealed shut to prevent air entering the
cavity.
- If a timber or combustible mantelshelf exists above the
replace opening, it should be a minimum distance above
the top of the Metro’s fascia, minimum distance is 340mm.
If less than the above minimum specied, a deector or heat
shield will be required to be tted under the mantelshelf or to
the top of the fascia.
Assembling your Metro wood re
FRONT
TOP
BAFFLE
REAR TOP BAFFLE
SIDE
BRICK
REAR
SUPPORT
LUGS
Diagram 2

PAGE4
Metro replace inserts are designed to be installed directly
onto a concrete base. A non-insulating ash oor protector is
required to project in front of the Metro and must extend a
minimum of 200mm to each side of the door opening making
the minimum oor protector width 825mm. The minimum
oor protector projection forward of the Metro is 300mm as
illustrated right.
Floor protector requirements
500mm
185mm
405mm
550mm
595mm
650mm
300mm
(CABINET WIDTH = 560mm)
Trend Fascia width = 810mm
Trad Fascia width = 805/874mm
Installation
Position the Metro ECO Insert which is still attached to its
wooden pallet directly in front of the replace cavity with the
rear of the insert facing the replace opening. The replace
insert assembly is bolted to the wooden pallet through its
base panel at two points being each front corner. Remove
both screws and slide the insert into the replace cavity taking
care not to mark the oor protector. Discard the pallet.
1. Attach the fascia with the four longer screws that were
supplied in the plastic bag, taking care that the air control
lever passes through the slot provided in the fascia.
Centralise and level the fascia on the replace insert
door and secure the four screws.
2. Applying pressure to the door or inside the replace
rebox (not the fascia) carefully manoeuvre the Metro
until the rear of the fascia is just touching the front face of
the replace surround. Taking care not to move the
replace insert, remove the fascia and mark the position
of the replace insert onto the replace base.
3. Using a masonry drill, drill into the chimney base through
the two slots which the replace insert was secured to the
pallet through. Check to ensure the replace insert hasn’t
moved and secure using suitable masonry anchors to
comply with the seismic restraint provisions of the standard.
4. Remove the top bafe from inside the replace insert and
the removable cabinet top. Check that the ue stub of the
replace insert is in line by looking down the chimney, if
not a stainless steel offset or exi ue will be required.
5. Following the instruction sheet supplied with the ue
system, proceed and t the ue with all joints sealed and
riveted with a minimum of three stainless steel or monel
rivets on each joint.
6. With the ue pipe in position and sealed with a high
temperature re cement into the ue stub, drill through the
hole provided in the front of the ue stub into the stainless
steel ue pipe and secure with the 6mm bolt and nut
supplied in the plastic bag.
7. Ret the top bafe into the rebox’s upper chamber.
Reposition the removable cabinet top ensuring it is
correctly tting as detailed on page 2 and secure in its
upper position if possible. Note, if the adjustable height
top can be raised slightly but not fully to its upper position,
additional holes should be drilled to enable the top to be
raised to this level.
8. Using a suitable rated insulation (bretex 450 or similar)
pack any gap that exists between the sides and top of the
replace insert cabinet and replace surround.
9. If installing into a clean air zone, the Metro ECO Insert
must be installed with Metro’s ECO Insert fan as detailed
on page 3. Installation and wiring of this fan module
is necessary prior to tting the fascia, and full tting
instructions are supplied with the fan module.
10. Reattach the fascia, centralise and level with the door and
ensure the air control is moving freely and secure all four
screws.
11. Locate the air control knob which is included in the plastic
bag and carefully work it onto the air control lever.
The Metro is now fully installed and ready for operation but
it is preferable to defer lighting the re for a day or two if
possible to allow sealant used in the ue pipe joints to air dry.
Alternatively it is recommended you burn 2-3 sheets of loosely
crumpled newspaper at a time, approx once every hour over a
6-8 hour period.

page 5
This low-emission, slow combustion appliance is designed
to give you many years of warmth and service, subject to the
following key factors. These key factors, if not adhered to are
the major causes of unsafe installation, poor performance and
ue blockages and product failure.
1. Your Metro wood re must be installed correctly. Metro
recommend a competent and suitably qualied installer.
2. The only fuel to be used in this appliance shall be wood
that meets the following criteria.
– Less than 25% moisture,
– Has not been treated with preservatives or impregnated
with chemicals or glue,
– Is not chipboard, particle board, or laminated board, and
– Is not painted, stained or oiled
3. The appliance shall be operated at all times in accordance
with the “Installation and Operating Instructions” supplied
with each appliance.
4. Metro’s should only be installed with Metro ECO Flue
Systems.
5. Coal must not be used as a fuel.
Please also note the following important points:
• In New Zealand a building consent is required from your
local building authority. The homeowner is responsible for
obtaining this consent.
• As correct installation is critical to the performance
and safe operation of your Metro, it is recommended
your Metro be installed by a registered installer or a
person suitably qualied in the installation of wood res.
Your Metro retailer will be able to arrange professional
installation for you.
• During the very rst re your Metro will give off an odour
and fumes as the rebox paint cures. Do not be alarmed;
open all windows and externally opening doors in that
room and close any internally opening doors. This curing
process will last for approximately one hour and is likely to
happen this one time.
• Properly seasoned (dry) timber is necessary for the
Metro to operate efciently; rewood that contains a high
moisture content will result in ue pipe blockages and
reduce the heat output.
Note: Softwood usually takes 12 months to season - Hardwood can take
up to 24 months to season - Wood must be stored in a location that
enables air circulation. Unseasoned wood stored in a closed woodshed
without air circulation will still be unseasoned 12 months later.
• It is critical that the re not be operated with over worn,
faulty or missing door seals. Door seals will harden over
time and become over-worn (3-4 year’s) this will cause air
to leak into the re, causing the appliance to ‘over re’.
• It is critical that the re not be operated with over worn,
faulty or missing bricks, bafe plate, bafe extension
(white board on the bafe plate)
• It is critical that the re not be operated with cracked, or
broken door glass.
Please note, the above 3 points require regular inspection/
maintenance (every time the ash bed is cleaned out, generally
3-5 times a season) and if not maintained will void the rebox
warranty. Please ensure you keep your proof of purchase/
receipt on any parts you buy.
• For optimum performance fuel must be loaded so the logs
lay “front to rear” in preference to laying across the width
of the rebox. Spaces should be left between the logs to
enable oxygen to get to as much of the surface of the fuel
as possible.
• A small hot re loaded frequently is more efcient than a
large re burning on a low setting.
• Your Metro is covered by a full unconditional 12 month
warranty on replacement parts, and a 10 year rebox
warranty. See page 11 for warranty conditions.
• WEHIGHLYRECOMMENDYOUREADTHISENTIRE
MANUALASINCORRECTOPERATIONAND/ORLACK
OFMAINTENANCEWILLVOIDTHEWARRANTY
• Anymodicationoftheappliancethathasnot
beenapprovedinwritingbythetestingauthorityis
consideredasbreachingAS/NZS4013
• Donotuseammableliquidsoraerosolsinthe
vicinityofthisappliancewhenitisoperating
• Donotuseammableliquidsoraerosolstostartor
rekindlethere
• NeveroperateyourMetrowiththedoorajar,
exceptoninitialstartup
• DonotstorefuelwithintheMetro’sspecied
installationclearances
• Donotdryclothesonornearthisappliance
• OpentheaircontrolbeforeopeningtheMetro’sdoor
WaRNINg! Important Information
• Thisapplianceshouldbemaintained&operatedat
alltimesinaccordancewiththisinstructionmanual
• Thisapplianceshouldnotbeoperatedwithcracked
doorglass,overworn,faultyormissingdoorseals
• Donotusedriftwood,treatedorunseasoned(wet)
fuel,theuseofmosttypesofpreservativetreated
woodasfuelcanbehazardous
• Donotemptyashintoacombustiblecontainer
CaUTION! Important Information
Congratulations on the purchase of your Metro wood re

page 6
Wood res are usually installed in the main living area, which
is the section of the home that is usually kept the warmest,
being the area in the home most frequently occupied.
However, before deciding on the best location for your Metro
wood re you may wish to consider:
• Split level homes are best heated when the wood re is
installed on the lower level, as the heated air will rise to the
higher levels.
• Building construction is another consideration. Specied
clearances from walls, curtains etc must be maintained
and you need to ensure no structural beams or internal
gutters etc are directly above your preferred site. If you
have a two storey dwelling you need to consider the
second storey to ensure you don’t have the ue directly
outside a second storey window.
Generally, you can install your Metro in your home
anywhere that suits you. Pioneer offer various fan systems
to transfer heat to sections of the home that are not
heated sufciently. It is necessary if using a fan system
that the Metro you have purchased has sufcient output
to heat the total area you wish to heat. Your Metro retailer
or installer will be able to advise if you are uncertain.
Where to install a Metro wood re in your home
Operating your Metro wood re is simple and you will quickly
learn how to get the best from it. First take a minute to
familiarise yourself with your new Metro:-
• Raise the door handle anticlockwise until the latch
releases, then slowly pull the door open. You will note that
if you let the door go before it is at 90° to the appliance,
it will fall closed; this is a safety feature that ensures the
door cannot fall open if it is not latched securely. For the
door to remain open, you must open it fully.
• There is a single air control making your Metro easy to
adjust. This control moves from left to right, which is
“low to high”.
All Metro inserts have an air control knob located directly
above and to the right of the door. Slide this control knob
gently from right to left until you reach a stop, this is a preset
“ Low” position.
Getting to know your Metro wood re
METRO INSERT AIR CONTROL
Operating your Metro wood re
If your Metro has only been installed within the past few
days, the re cement seal at the base of the ue will not be
fully cured. To ensure the cement sets without blistering it
is recommended you burn 2-3 sheets of loosely crumpled
newspaper at a time, approximately once every hour over a
6-8 hour period.
During the very rst re your Metro will give off an odour and
fumes as the rebox paint cures. Do not be alarmed, open all
windows and externally opening doors in that room and close
any internally opening doors. This curing process will last for
approximately one hour and will only happen this one time.
Start up
Place a quantity of loosely crumpled newspaper on the base
of the rebox until it is approximately 50% full of paper, or
place relighters on the base of the rebox. Add dry kindling
and move the air control knob fully to the right, being the “full
open” position.
Light the paper at two or three locations across the front of
the door opening and leave the door slightly ajar if necessary
for a few minutes while the re establishes. Once the kindling
is burning well, open the door and add 2-3 small logs at a
time until you have a well-established re. Usually this will
take approximately 30 minutes, during which time the air
control should be set on “high” and the door should be
closed, except for the initial few minutes and when fuel is
being added.
Normal operation
Once the re is well established, regulate the air control to
achieve the desired burn rate and heat output. As you move
the air control to the right, burn rate, rebox temperature and
heat output will increase, if you move the control to the left
they will decrease.
Note:
• Always open the air control fully prior to opening the door,
then open the door slowly.
• When loading logs, place them end-on, “front to back”; air
spaces should be left between the logs to enable oxygen
to get to as much of the surface of the fuel as possible.
• Every time you refuel, leave the air control on “high” for a
minimum of 20-25 minutes.
• Never use the door to force wood into the rebox, as this
is likely to break the glass.
• Always check the circulating fan starts once the rebox
heats up if operating in a clean air zone.

page 7
Cleaning and maintenance for your Metro wood re
Your Metro will give you many years of efcient service with
minimal maintenance if operated correctly using “seasoned” fuel.
Metro fascia
The front panelling of your Metro ECO Insert will be coated
with one of two coating systems, both can be cleaned with
a damp cloth when the Metro is not operating. The two
alternative coating systems used on Metro ECO fascias are: -
Vitreous Enamel - All Metro ECO Traditional fascias and some
of the Metro ECO Trend fascias are coated in vitreous enamel
which is a permanent coating designed to last the life of the
appliance. As Vitreous enamel is glass, if a solid or heavy
object is dropped or banged against a panel, it could “chip”
the enamel.
Paint - Metro ECO Trend fascias are also available in both
Silver or Metallic Black high temperature paint nish. Both
colour paint nishes are not affected by temperature but are
not as durable as vitreous enamel and are susceptible to
scratching, so care is required. Metallic black painted fascias
will require periodic repainting.
Door glass
Providing your fuel is properly seasoned, under normal
operating conditions the air-wash design of the Metro’s
rebox will keep the door glass clear. If the glass requires
cleaning you may use either a razor blade scraper or an oven
cleaner.
If your door glass breaks it must be replaced with 5mm thick
ceramic glass which is available from your local Metro retailer.
Door seals
Over time, usually 3-4 years, the door and glass seals will
become hard and cause air to leak into the rebox, causing
the appliance to ‘over re’. Your Metro retailer stocks
replacement woven breglass door and glass seals, which
need replacing when they become hard and over worn.
The door of your Metro is easily removed. Hold it in both
hands and lift the hinge end of the door up and over the top
hinge pin, then lower the door from the bottom hinge pin.
Side bricks
Hair-line cracks are not uncommon and are a result of
the intense heat within the Metro’s rebox, coupled with
mechanical damage caused by accidental impact when fuel is
being loaded. However if the side bricks become cracked to
the extent that they start to break up, they must be replaced.
Door adjustment
Provision is available on both sides of the door to enable
adjustment.
To adjust the hinge end of the door, open the door fully,
loosen the top hinge nut and slightly lift the latch end of the
door; you will see the hinge assembly move back 1-2mm
which will usually be sufcient. Retighten, then repeat by
loosening the lower hinge nut, this time applying a slight
downwards pressure onto the door to move the lower hinge
assembly back a similar distance, then retighten.
The door latch is also adjustable, as the latch pin on the right
side of the rebox is tted through a slot which enables the
latch pin to be loosened, moved back and re-tightened.
Ash removal
Over a period of time ash will build up in the base of the
Metro’s rebox and require removal. The time this build-up
takes depends on the density and cleanliness of your fuel.
To remove the excess ash your Metro should not be
operating.
• Open the door, and using a hearth shovel or similar,
empty the excess ash directly into a steel or non-
combustible container.
• If the ash is not disposed of immediately, be careful where
you store it, as the ash can retain heat for many days and
become a re hazard.
• You must leave a bed of ash in the base of the rebox
approximately 10mm deep; this insulates the base of the
rebox and improves combustion.
Top baffle
Your Metro ECO Insert has a secondary burn chamber which
enables it to operate at very high efciency’s. This secondary
burn chamber is created by the top bafe which is illustrated
on page 3 of this manual.
This is a ‘sacricial’ part of the rebox and should be
checked quarterly. Usually only the “Promet” (white
board) front section needs to be replaced when it starts to
disintegrate.
Note: Cracks in the promet are not uncommon and have no adverse
effect on the operation of your Metro. These cracks are the result of
intense heat coupled with expansion and contraction.
To remove and replace your Metro’s top bafe, proceed as
follows: -
• Open the Metro’s door fully, reach inside with the palm
of your hand face up and extended, lift the top bafe
approximately 20mm, then lift it forward out through the
door opening placing it on a sheet of newspaper you
have placed on the front of the hearth. Please Note: -
• Your Metro ECO insert has a two part bafe as illustrated
on page 3. This rear bafe section also lifts “up and out”
the same as the front bafe.
• To ret the top bafe. Proceed in the reverse order and
note, the bafe must be tted so its rear is touching the
back of the rebox.
Please Note - All parts referred to in this manual are available through your
local Metro retailer.
Circulating Fan
In all clean air zones, the Metro ECO Insert must be tted with
Metros ECO Insert fan, This is a single speed, permanently
wired and thermostatically controlled device which runs
continuously once the rebox reaches operating temperature.
This fan is designed to run continually for many years without

PAGE8
Cleaning and maintenance for your Metro wood re
service, but should be checked monthly to ensure it is
operating.
If you are in any doubt regarding the fans operation, refer to
your Metro retailer or a registered electrician immediately.
Flue systems
Should be checked annually, particularly the bottom end
of the lower ue section at its rear lock formed joint. If
deterioration is noticed contact your Metro retailer or installer.
The ue pipe should also be swept a minimum of once a year,
or as required during the winter season. If smoke enters the
room when you open the Metro’s door this usually indicates
the ue pipe is becoming restricted and needs cleaning. The
frequency of ue pipe cleans depends on many factors, with
the main variables being:
• The seasoning of the wood. If not properly seasoned you
will require frequent ue pipe cleans.
• The density of the wood. Softwoods generally result in
more creosote build-up in the ue pipe. Pioneer produce
a telescopic uebrush system which is available from your
Metro retailer.
To clean the ue pipe of your Metro, proceed as follows:-
• Open the Metro’s door fully, reach inside with the palm
of your hand face-up and extended, lift the top bafe
approximately 20mm, then lift it forward out through the
door opening, placing it on a sheet of newspaper you
have placed on the front of the oor protector.
• Close the door and slide the air control to the left.
• Once on the roof, remove the cowl from the top of ue
system and sweep the ue pipe using a 150mm-diameter
ue pipe brush as detailed in the instructions provided
with the uebrush.
• Once the ue pipe is clear, clean and ret the cowl.
Remove the excess soot which has fallen into the rebox,
leaving a layer of ash 10mm deep on the base of the
rebox, then ret the top bafe.
Note: the baffle must be fitted so its rear is touching the back of the
firebox; if uncertain refer to page 3 in the installation section at the rear of
this manual, which shows illustrations of the baffle location.

PAGE9
If your Metro is installed correctly, your fuel is dry and you
operate it correctly you will nd it to be a pleasure to use.
Metro’s many years of experience within the wood heating
industry has shown that 99% of customer dissatisfaction is
due to:
• unseasoned fuel
• faulty installation
• operational error
or a combination of the above 3 points
The following may be of assistance if you are experiencing any
of these problems.
SMOKEENTERSTHEROOMWHEN
THEMETRO’SDOORISAJAR:
(POSSIBLEREASONSANDSOLUTIONS)
Check flue pipe joints:
If the ue pipe joins are not sealed correctly, smoke will not
draft up the ue pipe as well as it should. The ue pipe join
connecting into the ue spigot on top of the Metro is most
critical, if this is not sealed correctly, smoke will enter the room
when the door is ajar. To check this join is sealed correctly, run
a match or lighter ame around the join, if the ame is sucked
into the spigot, then it’s not sealed. This check needs to be
done when the re is not going, be sure to check the rear of the
join as that is where the biggest gap is, due to the seam in the
ue pipe, which is always on the rear of the ue pipe.
Ensure the fuel you are using is correctly seasoned:
If you are burning unseasoned fuel (wet), the re will cause
nothing but problems. The Metro won’t deliver much heat, it will
be lazy, it will smoke into the room when the door is ajar, and
the door glass will run black.
Flue pipe length is too short:
Add more ue pipe as the longer the ue system, better the
draft of smoke up the ue pipe. Please note, if you did not
purchase the Metro ECO Flue System, you will not have the
ECO Cowl which increases draft. We highly recommend the
Metro ECO Cowl is tted, this will increase the draft, if you
already have an ECO Cowl and smoke is still entering the room,
add another 600mm length of ue pipe.
Downdraft:
If you have checked all of the above and the re is still smoking
into the room, it’s possible there may be a down draft issue.
Down draft is something that is not xed with a single x, it’s
purely trial and error, things to try: -
- “H” Cowl, designed purely for downdraft issues, but if you
have an ECO Cowl tted as standard, you will also need to
add another 600mm of ue pipe to compensate as the H
Cowl is shorter in length
- Directional Cowl, designed for high wind areas
Air control setting:
Ensure the air control setting is on high before opening the door
to reload, this will increase the draft of smoke up the ue pipe.
If your Metro didn’t smoke, but its starting too and is
getting worse:
The pipe is in need of a clean. It is recommended that the ue
pipe to be cleaned every season, however if you are burning
the re on low a lot, or are using unseasoned fuel, ue pipe
cleans will be required more frequently.
Correct operation:
Modern day wood res need to be operated hard and fast,
more so than low and lazy to ensure the rebox and ue
pipe runs hot and efcient. If the re and ue pipe is up to
temperature it will perform extremely well, the smoke will draw
up the ue pipe with ease, and the re will produce good
amounts of heat, if the re is operated on low a lot of the time,
the door glass will run black, the ue pipe will tend block up
more frequent, and the re will end up smoking into the room
when reloading. It’s better to have a small re running hard and
fast, rather than a big re running low and lazy.
OTHERISSUESTHATYOUMAYEXPERIENCE
I can smell smoke in the room after a low burn cycle
The smell is creosote that will be seeping through the ue
pipe joints or out of the ue spigot onto an external surface,
thus creating the smell in your room. The cause will be either
unseasoned fuel or incorrect operation on low burn cycles.
Creosote is very corrosive and excessive buildups will result
in the ue pipe and potentially the ue spigot and upper burn
chamber failing. Failure of ue pipe or rebox due to creosote
build up is not covered under warranty as creosote build up is
only possible from either unseasoned fuel or incorrect operation.
The Metro won’t turn down as much as it did
The door itself may need readjusting, the hinge and latch is
slotted and allows for movement, loosen the hinge and move
back a few mm, this will make the door seal tighter which will
stop air leaking into the re. The door and glass seals may be
in need of replacing, which is generally needed every 3-4 years.
Refer page 7, Door adjustment.
Troubleshooting your Metro wood re

PAGE10
Metro wood res are manufactured in New Zealand, using
the highest quality of materials, workmanship and the latest
manufacturing techniques, which is why we offer a full 10 year
rebox warranty and 1 year parts warranty for peace of mind.
Metro Warranty
(NZ Consumer laws apply to this warranty)
Pioneer Manufacturing Limited (Pioneer) warrants the steel
rebox against defective materials and workmanship which
would render it unt for normal domestic use, from the date of
purchase by the original consumer, for a period of 10 years.
Components including panel coating, door retainers, door
seals, glass, trim, bafe & bricks are warranted for a period
of 1 year from the date of original purchase for domestic use
against defective materials and workmanship.
All associated accessories including, but not limited to, fans,
ue systems, ue shields, wetbacks, tool sets, ash pots etc,
are covered by a 1 year warranty against defective materials
and workmanship.
It is recommended, but not a condition of this warranty, that a
full service/inspection of the Metro wood re be carried out at
the end of each winter season.
Warranty Conditions:
• The Metro wood re must be installed, operated and
maintained strictly in accordance with the building code and
this installation and operation manual.
• The Metro wood re must be installed and used in a
domestic application.
• This warranty covers appliance like for like replacement or
repair at the manufacturer’s discretion but excludes freight,
travel, installation, labour and/or any other associated costs.
• Pioneer or their agents are not liable for any loss or expense
direct or indirect arising from the failure of any part or
operation of the appliance.
• Operation of this appliance in violation of the warnings in
this operation and installation manual will void this warranty.
• Your Metro wood re must be regularly maintained and we
recommended it is also serviced annually. Proof of servicing
may be required. If a wood re is not regularly maintained
and serviced, the life span will be reduced. If your Metro
wood re has been neglected, by not being regularly
maintained and serviced, warranty may be declined.
• It is critical that the re not be operated with over worn,
faulty or missing door seals. Door seals will harden over
time and become over-worn (3-4 year’s) this will cause air
to leak into the re, causing the appliance to ‘over re’.
• It is critical that the re not be operated with over worn,
faulty or missing bricks, bafe plate, bafe extension (white
board on the bafe plate)
• It is critical that the re not be operated with cracked, or
broken door glass.
Please note, the above 3 points require regular inspection/
maintenance (every time the ash bed is cleaned out, generally
3-5 times a season) and if not maintained will void the rebox
warranty. Please ensure you keep your proof of purchase/
receipt on any parts you buy.
•
A claim under this warranty should be directed to the retailer
who supplied the Metro wood re. If this is not possible
write direct to the manufacturer stating details of fault, serial
number of your Metro, date and proof of purchase and
name of retailer where the Metro was purchased.
Warranty Exclusions:
This manufacturer’s warranty does not cover:
• Service calls which are not related to any defect in the
product (i.e. operational, installation or fuel issues). The
cost of a service call will be charged if the problem is not
found to be a product fault.
• Defects caused by factors other than normal domestic use
or use in accordance with the product’s operation manual.
• Defects caused through the product being operated in
an “over-red” manner resulting in sections of the rebox
operating excessively hot to the point that sections glow
red. (Note – This will result in distortion of the rebox)
• Defects to the product caused by accident, neglect,
misuse or act of God.
• The cost of repairs carried out by non-authorised repairers
or the cost of correcting such unauthorised repairs.
• Required maintenance as set out in this manual.
Service under this manufacturer’s warranty must be provided
by a repairer authorised by Pioneer Manufacturing Ltd. Such
service shall be provided during normal business hours.
Warranty details for your Metro wood re
Purchase Date
Serial Number
Model
Colour
Retailer
IMPORTANT!Complete and retain these details at time of purchase:

PAGE11
All the accessories you’ll ever need!
Pioneer Manufacturing Limited distribute a wide range of
heating accessories, and shown below are some of the heating
accessories readily available from your local Metro retailer.
Some of these heating accessories are designed to compliment
your Metro wood re, and some are to assist with the up-keep
and maintenance of your Metro wood re, keeping it in good
order for many years to come.
Pioneer heating accessories
ECO Flue Systems Pioneer Flashrites Pioneer Versatiles (Lead & Aluminium)
Silicone Pioneer Fire Cement
Pioneer Fireguards
Pine Wall Floor Protectors
Rimu Wall Floor Protectors Glass Tape - available in 1.6m lengths Door Rope - available in 1.6m lengths
Alloy Corner Floor Protectors Pine Corner Floor Protectors
Rimu Corner Floor Protectors
Alloy Wall Floor Protectors
Pioneer Heat Transfer Ducts Fireside Toolset
Chubb Smoke Detectors
Pioneer High Temperature Paint
Wetbacks
Universal Door Seal Kits