metrofires Trend Insert Series User manual

Important information..................................... 2
Assembling your Metro fire............................. 2
Floor protector ............................................... 5
Installing your Metro....................................... 6
Wetback installation ....................................... 7
Important operation information ..................... 9
Getting to know your Metro fire..................... 10
Operating your Metro fire.............................. 10
Cleaning and maintenance .......................... 11
Troubleshooting ........................................... 13
Metro Fires warranty .................................... 14
Replacement parts ...................................... 15
Insert Wood Fires
Wood Fire Installation & Owner’s Operation Manual
360MM
1 70 M M
360MM
1 70 M M
19 Oropuriri Road // New Plymouth 4312
info@metrofires.co.nz // www.metrofires.co.nz
10/22 © PIONEER MANUFACTURING LTD

2
Metro insert fires are tested to comply with AS/NZS 2918 incorporating
Appendix ‘E’ when installed in accordance with this manual. Ensure you are
fully conversant with the relevant standard and contents of this manual.
Please take particular note of the following:
• Your Metro should be installed with a Metro ECO flue system which has
been developed to enhance the performance of Metro fires. A minimum
length of 4.1 metres of 150mm diameter is required. Any alternative flue
system must have a minimum flue pipe length of 4.1 metres of 150mm
diameter flue pipe & have been tested to AS/NZS 2918
• All flue joints must be sealed and riveted in three points with stainless
steel or monel rivets; the bottom of the flue in particular MUST be fully
sealed into the flue outlet of the Metro wood fire and secured with the
bolt & nut as supplied in the component kit
• The 150mm flue pipe must be fully encased to the underneath of the
flashing cone, from above the chimney breast (there must not be any
150mm flue pipe exposed)
• Ensure a suitably rated high temperature insulation is placed between
the outer cabinet and the masonry to prevent air from within the room
being drawn into the chimney cavity. Optimum convective heat output is
achieved when the cabinet top is lifted to it’s maximum height and the
firebox cabinet is correctly insulated within the cavity
• In New Zealand, the Metro Insert must be bolted securely to the base of
the chimney cavity to comply with the seismic restraint provisions of
AS/NZS 2918
• The Trend and Smart fascias are available in both vitreous enamel and
metallic black high temperature paint finish. Take care during assembly
and when lifting and fitting the fascia that you do not damage the vitreous
enamel coating. Any surface damage to the paint finish fascias can be
repaired with the use of Pioneer high temperature paint
• DO NOT lift the Insert fascia with your fingers under the louvre’s.
• WE HIGHLY RECOMMEND YOU READ THIS ENTIRE
MANUAL AS INCORRECT OPERATION, MISUSE AND/OR
LACK OF MAINTENANCE WILL VOID THE WARRANTY
• The appliance and flue-system shall be installed in accordance
with AS/NZS2918 and the appropriate requirements of the relevant
building code or codes
• Any modification of the appliance that has not been approved in
writing by the testing authority is considered to be in breach of the
approval granted for compliance with AS/NZS4013 and will void
the warranty
• The appliance must be installed correctly. We recommend a
competent and suitably qualified NZHHA installer
WARNING! Important Information
• Correct installation is critical to the safe operation and performance
of this wood fire.
• Mixing of appliance or flue-system components from different
sources or modifying the dimensional specification or components
may result in hazardous conditions. Where such action is considered,
the manufacturer should be consulted in the first instance
• Do not install a Metro fire if there is any sign of visible damage to
the product
• This appliance must be regularly maintained.
• Use authorised Metro replacement parts only. The use of
unauthorised parts may void the warranty
• This manual MUST be left with the home owner
CAUTION! Important Information
Assembling your Metro fire
All Metro Insert wood fires are packed in two heavy-duty cartons. The Insert
firebox is supplied in a heavy duty palletised carton, this carton is clearly
labelled. The fascia and door are packaged inside a smaller separate
carton. This carton is also clearly labelled to show the colour and coating
finish of the fascia and door. Metro fascia’s are coated in either vitreous
enamel or high temperature paint. Having removed the packaging and
located this manual, familiarise yourself with the diagrams on pages 3 & 4,
and proceed as detailed.
Note: The Metro carton shows the model Metro you are about to install,
enabling you to select the appropriate model’s assembly instructions.
Pre-installation - Firebox cavity
Prior to installing your Metro Insert firebox into a fireplace cavity, it is
important that specified clearances and other requirements are complied
with as follows:
• The chimney must be swept and checked for cracks and general
overall condition. If repairs are necessary, they must be carried out by
a suitably qualified person
• Check the cavity dimensions to ensure the fireplace insert will fit. It is
usually necessary to remove fire bricks from the lower fireplace cavity
• The base of the fireplace cavity on which the Metro fireplace insert will
rest must be level. If it is not, it should be levelled using mortar
• If an ash removal door exists in the base of the fireplace cavity it should
be sealed shut to prevent air entering the cavity
• If a timber or combustible mantel shelf exists above the fireplace Insert
opening, it should be a minimum distance above the top of the Metro’s
fascia. If less than the minimum specified, a heat shield will be required
to be fitted under the mantelshelf using the relevant detail as set out in
AS/NZS 2918. Mantle clearances are detailed on page 5.
ECO Insert Fan (Trend Insert model only)
In all clean air zones, the Metro Trend Insert must be installed with Metro’s
ECO Insert fan which is a single speed, thermostatically controlled device.
This fan must be permanently wired and therefore requires the services of
a registered electrician. Fitting instructions for the fan are supplied with the
fan module.

3
Assembling your Metro fire
(B)
Fascia
Cabinet Top
Speed Clip
(x4)
Insert
Cabinet
Air Control Knob
Handle
Fixing Points For
Seismic Restraint
Spindle
Diagram 1 - ECO Insert Firebox
(A)
Spacer Washer
Hinge Pin
(B)
Fascia
Cabinet Top
Speed Clip
(x4)
Insert
Cabinet
Air Control Knob
Handle
Fixing Points For
Seismic Restraint
Spindle
Diagram 1A - Smart Insert & LTD Smart Insert Firebox
(A)
Spacer Washer
Hinge Pin
Metro Insert firebox
• Remove from within the firebox the plastic bag containing
the bolt kit, two firebricks wrapped in a cardboard wrapper
and then the top baffle assembly
• A ‘spacer’ washer has been pre-fitted and taped to the top
door hinge pin on the left hand side of the firebox (Refer
Inset A) remove this tape
• Remove the ‘cabinet top’ which is packed inverted on top
of the firebox and fit it into position over the cabinet sides
as detailed in Diagram 1. Ensure the rear edge is fitted
correctly as shown Diagram 1, Inset ‘B’, the rear edge of
the cabinet top must fit into the slot provided. Lift the front
to the highest available position and using two of the self
tapping screws from the plastic bag, secure the cabinet top
in place taking care to not damage the insulation blanket.
Note: This panel can be fitted at two height’s. If the height of
the fireplace opening will allow, fit the cabinet top in the higher
position, fit screws from inside the cabinet facing out.
• Ensure the insulating blanket is in position on the top of the
cabinet and remains in a sound condition
• Remove the four speed clip nuts from the plastic bag
and fit them to the holes provided in the front edge of the
cabinet as shown in Diagrams 1 and 1A
• Next you need to fit the top baffle.
All insert models feature a two piece top baffle which locates
onto six lugs provided on the side walls of the firebox’s upper
chamber, as detailed in Diagram 2 on page 4. The rear baffle
section is 6mm folded steel and has a central locating pin fitted
to its front top surface. Fit this rear baffle through the door
opening and into position in the upper chamber of the firebox.
It is supported on the rear four support lugs and must be hard
back against the rear wall of the firebox with the central locating
pin facing up and towards the front.
Next, locate the front baffle which is a combination baffle
comprising of a 6mm steel plate with a promet (white board)
front extension. Fit this baffle through the door opening and
into position, ensuring the hole provided on its rear edge is
positioned over the locating pin fitted to the rear baffle.
Unwrap the two firebricks from the cardboard wrapper and fit
the side bricks to each side of the firebox. Location lugs are
fitted to the base and rear of the firebox to retain the side bricks
in position, refer to the relevant Diagram 2 on page 4.
Assemble the air slide located in the firebox to the primary air
inlet. First remove the bolts and spacer washers and re-install
with the air slide in place with the air control tab to the right
hand side. Ensure the stepped washers are inside the slots
provided and tighten the bolts. Check the slide moves freely left
to right before proceeding.

4
Diagram 3
Bottom
Louvre
Ashlip
Door Carton
Diagram 3A
Bottom
Louvre
Ashlip
The Trend Insert fascia is supplied partly assembled, and requires the
ashlip and bottom louvre to be fitted as illustrated in Diagrams 3 and 3A
below. To assemble, proceed as follows: -
• On a large flat, clean and soft surface (carpet floor) slide the fascia out
of the carton, front face down and remove the door which is packed
into a separate carton located in the centre of the fascia. Close the
flaps of the fascia carton and lay the fascia front down on top of this
now empty carton
• Remove the two sections of tape securing the ashlip panel to the rear
face of the fascia as detailed in Diagram 3. Carefully lift the ashlip
panel away from the fascia and place it gently to one side
• Remove the four screw’s and bottom louvre as illustrated in Diagram 3.
• Reposition the ashlip into its final position as illustrated in Diagram 3A
taking particular attention to ensure:
- The ashlip is the right way around
- Do not mark the coating on the ends of the ashlip panel as you
slide it into the fascia, you may need to slightly prise apart the
fascia side panels as you fit the ashlip.
• Position the bottom louvre as illustrated in Diagram 3A and refit the
four screws previously removed.
The fascia is now completely assembled and ready for installation. When
moving the fascia, hold it at both sides to avoid ‘twisting’ the fascia which
may cause the enamel to chip.
Assembling the fascia (Trend Insert model only)
Assembling your Metro fire
Diagram 2 - Firebox brick and baffle locations
Side brick
ECO Insert Firebox Smart Insert & LTD Smart Insert Firebox
Brick support lugsWetback
connections
Side brickBrick support lugsWetback
connections
Rear baffleFront baffle Rear baffleFront baffle

5
Floor protector requirements
Floor Protector Heights 0mm 10mm 15mm 20mm 25mm 30mm 35mm 40mm 41mm+
Trend Insert - DIMENSION I 300mm minimum projection is required irrespective of the height of the floor protector
Smart Insert - DIMENSION I 395mm 371mm 371mm 353mm 353mm 332mm 332mm 312mm 312mm
LTD Smart Insert - DIMENSION I 395mm 371mm 371mm 353mm 353mm 332mm 332mm 312mm 312mm
Firebox Width Firebox Depth Firebox Height Flue Centre Fascia Width Fascia Depth Fascia Height Minimum Floor Protector Width Minimum Floor Protector Projection Wetback In Wetback Out Mantel clearance
Insert & Built-In Dimensions (mm) A B C D E F G H I J K L
Trend Insert 560 500 550 405 810 185 650 825 300 170 360 340
Smart Insert 560 495 550 405 890 30 672 890 312 130 325 475
LTD Smart Insert 560 495 550 405 890 30 672 890 312 130 325 475
Please note: All measurements detailed above exclude the 13mm insulating blanket.
Floor protector requirements
Metro fireplace inserts are designed to be installed directly onto a concrete
base. The floor protector is required to project in front of the Metro and
must extend a minimum of 200mm to each side of the door opening
making the minimum floor protector width 825mm.
For aesthetic reasons the recommended floor protector width for both Smart
Insert models is 890mm due to the fascia width of these models.
The floor protector must project from behind the fascia the distance
specified (I) in the table below. Minimum projection is the distance from the
front of the wall lining (behind the fascia) to the front non combustible point
of the floor protector.
Trend Insert
On properties less than 2 hectares, the Trend Insert must be installed with
the single speed Metro thermo fan.
The Trend Insert requires an ash-hearth floor protector with recommended
construction of tiles on 6mm thick non combustible board. The minimum
floor protector projection forward of the Metro is 300mm as detailed in the
table below. Any non-combustible material fixed directly to a combustible
floor is acceptable.
Smart Insert
The ECO Smart Insert requires an insulating floor protector with
recommended construction of tiles on 26mm thick eterpan or alternative
insulating material of equivalent insulation properties. The forward
projection detailed below (I) is dependent on the height of the fireplace
insert above the combustible floor.
LTD Smart Insert
The LTD Smart Insert requires an insulating floor protector with
recommended construction of tiles on 26mm thick eterpan or alternative
insulating material of equivalent insulation properties. The forward
projection detailed below (I) is dependent on the height of the fireplace
insert above the combustible floor.
Mantel clearance
A timber or combustible mantel shelf above the fireplace Insert opening
should be a minimum distance (L) above the top of the Metro’s fascia
as detailed in the table below. If the clearance is less than the minimum
specified, a heat shield will be required to be fitted under the mantelshelf
using the relevant detail as set out in AS/NZS 2918:2001.
Trend Insert
360MM
1 70 M M
Smart Insert models
360MM
1 70 M M
Refer table below
(Dimension I)
Refer table below
(Dimension I)
595mm 595mm

6
Position the Metro Insert firebox which is still attached to its wooden pallet
directly in front of the fireplace cavity with the rear of the insert facing the
fireplace opening. The fireplace insert assembly is bolted to the wooden
pallet through its base panel at two points being each front corner. Remove
both screws and slide the insert into the fireplace cavity taking care not to
mark the floor protector. Discard the pallet.
1. Attach the fascia with the four longer screws that were supplied in the
plastic bag, taking care that the air control lever passes through the slot
provided in the fascia. Centralise and level the fascia on the fireplace
insert door and secure the four screws.
2. Applying pressure to the fireplace firebox (not the fascia) carefully
manoeuvre the Metro until the rear of the fascia is just touching
the front face of the fireplace surround. Taking care not to move
the fireplace insert, remove the fascia and mark the position of the
fireplace insert onto the fireplace base.
3. Using a masonry drill, drill into the chimney base through the two slots
which the fireplace insert was secured to the pallet through. Check
to ensure the fireplace insert hasn’t moved and secure using suitable
masonry anchors to comply with the seismic restraint provisions of the
standard.
4. Check that the flue stub of the fireplace insert is in line by looking down
the chimney, if not a stainless steel offset or flexi flue will be required.
5. Following the instruction sheet supplied with the flue system, proceed
and fit the flue with ALL JOINTS SEALED and riveted with a minimum
of three stainless steel or monel rivets on each joint.
6. With the flue pipe in position and sealed with a high temperature fire
cement into the flue stub, drill through the hole provided in the front of
the flue stub into the stainless steel flue pipe and secure with the 6mm
bolt and nut supplied in the plastic bag.
7. Refit the top baffle into the firebox’s upper chamber. Support by the
steel plates only and keep the baffle horizontal.
8. Ensure the cabinet top front panel is installed and fitted correctly to the
rear mating section. This panel must be lifted to either it’s maximum
height or the maximum height allowable with the chimney cavity and
fixed in place. The white insulation blanket must also remain in place
and intact surrounding the insert cabinet.
9. Using a suitably rated high temperature insulation, pack any gap that
exists between the sides and top of the fireplace insert cabinet and
fireplace cavity walls as indicated in Diagram 4 below. This is to seal
off the natural draw of the masonry chimney. Optimum convective heat
output is achieved when the cabinet top is lifted to it’s maximum height
and the firebox cabinet is correctly insulated within the cavity.
10. If installing into a clean air zone, the Metro ECO Insert firebox must be
installed with Metro’s ECO Insert fan as detailed on page 2. Installation
and wiring of this fan module is necessary prior to fitting the fascia, and
full fitting instructions are supplied with the fan module.
11. Take the door you previously removed from the centre of the fascia and
unpack it. Taking the door in both hands with the spindle end in your
right hand and outer face of the door facing you, attach the door to the
firebox as follows: -
-
With the door in a 45 degrees open position, allow the lower hinge
pin on the bottom left hand side of the firebox to pass into the hole
provided in the bottom of the door frame
- Lift the door until the top of the door frame passes over the top
hinge pin, then align the hole provided on the top face of the door
frame and lower it down over the top hinge pin. The top hinge pin
washer must remain in place
- Take the door handle from the plastic bag and screw it onto the door
spindle by turning it clockwise
12. Re-attach the fascia, centralise and level with the door and ensure the
air control is moving freely and secure all four screws.
13. Locate the air control knob which is included in the plastic bag and
carefully work it onto the air control lever. Check operation.
The Metro is now fully installed and ready for operation but it is preferable
to defer lighting the fire for a day or two if possible to allow sealant used in
the flue pipe joints to air dry. Alternatively it is recommended you burn 2-3
sheets of loosely crumpled newspaper at a time, approx once every hour
over a 6-8 hour period.
Installation
Diagram 4 - Insulating the cavity correctly
Brick Chimney
Ensure the cabinet top is
lifted up and fixed in its
highest position
Hot air out through
top grill/louvres
Air in bottom
grill/louvres
High Temperature
Insulation
Cavity
Ensure the cabinet join is
installed correctly otherwise
convective heat can be lost
at this point
Ensure the firebox insulating blanket and additional cavity insulation
is fitted correctly to create a snug fit around the firebox spigot
Brick Chimney
Brick Chimney
Cavity
Brick Chimney
High Temperature Insulation
Plan view Side elevation
Over fill rear and sides
to prevent insulation
shrinkage drop and leak

7
Water heating is another key feature of your Metro wood fire; nearly all
Metro models can be fitted with a wetback, which are designed to give
maximum output with minimal effect on the operation of the fire. Only
the Pioneer cast jacket wetback system should be fitted to your Metro;
alternative wetbacks will void the Metro’s emission approvals and may
seriously affect the performance of the appliance and void its warranty.
Wetbacks can enable substantial power savings, dependent on the climate
in the area in which you live. If you live in a cold climate you are likely to use
your Metro for many months of the year, in which case a wetback will reduce
or even eliminate your water heating costs over those months. If however you
live in a warmer climate and use your Metro for only a few hours a day over
the colder months, electricity savings will likely be less.
• Distance from your Metro to the storage cylinder will affect the amount
of hot water produced
• Your climate & the manner in which you will ‘fire’ your Metro will
determine the amount of hot water produced.
All Insert model wetbacks can be fitted to either side of the firebox, with the
connection pipe heights detailed in the table on page 5.
It is recommended the return pipe has a minimum rise of 1 in 12;
performance will reduce as the distance to the storage cylinder increases.
Wetback installation for the Trend Insert
The Metro Trend Insert is not approved with a wetback in a clean air zone
but can be installed with either Pioneer’s 3kW or 4kW wetback option on
properties of 2 hectares or greater.
Pioneer’s 3kW and 4kW wetback options are fitted internally to either side
of the ECO Insert firebox and LTD Insert firebox.
To fit the 3kW or 4kW wetback proceed as follows
1. Remove the brick from the inside of the firebox from the side the
wetback is to be fitted too.
2. Expose the holes in the firebox wall through which the connection
pipes will pass.
The ECO Insert fireboxes has 3mm pressed washers covering these
two openings and two 6mm bolts which are fitted inside the firebox
near the connection holes, remove these also.
3. Using a hole saw or snips, prepare the cabinet for the connection
pipes. Note, these holes should be a neat fit or have any excess gap
covered or filled with high temperature insulation.
4. Using the tube of sealant supplied with the wetback, apply a liberal
bead of sealant around both connection holes on the inside of the
firebox. On the rear of the wetback casting apply the remaining
contents of the tube equally around both connection pipes and also the
outer circumference of the wetback which will face the inside rear wall
of the firebox. This will completely seal the wetback to the inside rear
wall of the fire on installation.
5. Fit the wetback into the firebox and position the connection pipes
through the connection holes in the firebox.
6.
Fit two bolts through the slots provided in the wetback, align the wetback
so its front edge is parallel to the door opening and secure the bolts.
7. The wetback is now ready for connection to the storage cylinder by a
registered plumber.
Wetback installation
• DO NOT connect to an unvented hot water system
• Install in accordance with AS 3500.4.1 or NZS 4603 and the
appropriate requirements of the relevant building code or codes.
WARNING! Important Information
• Fitting the wetback is best performed prior to installing the
Insert firebox into the fireplace cavity
• Wetbacks must be connected with water before operating the
fire and available to the wetback while the fire is in operation
• Wetback systems are not suitable for use in locations where the
water supply has lime content. Lime build up inside the coil will
eventually block the coil causing the wetback to fail. This is not
covered under warranty
• Rainwater collection tanks installed lower than the wetback that
use a water pump to supply the home, can cause problems if
the pump is not operational. In these situations either the type
of wetback or a roof header tank should be considered
• The Metro Trend Insert is not approved with a wetback in a
clean air zone but can be installed with either Pioneer’s 3kW or
4kW wetback option on properties of 2 hectares or greater.
CAUTION! Important Information
Wetback Suitable for models:
Smart Wetback • Smart Insert
• LTD Smart Insert
3kW Wetback • Trend Insert
(properties of 2Ha+ only)
4kW Wetback • Trend Insert
(properties of 2Ha+ only)

8
Wetback installation
Wetback installation for the Smart Insert & LTD Smart Insert
The Smart Insert water heater comes fully assembled and is designed to be
fitted to the outside face of either the left or right hand side of the firebox.
Note: The hot water output of this water heating device is dependent on
correct installation and the proximity of the Smart Insert to the hot water
storage cylinder.
To fit the Smart Wetback proceed as follows
• The closer the Smart Insert is to the hot water storage cylinder, the
greater the hot water production will be, and generally distances over 3
metres are not recommended
• The return hot water connection copper pipe must be insulated and
have a minimum rise of 1 in 12 along its entire length. 1 in 12 is
minimum and the greater the rise the better the performance
• The return hot water pipe must be connected to the riser pipe
connection in the base of the hot water storage cylinder.
1. Remove the fascia (if fitted), then on the side of the firebox to which
the water heater is to be fitted, remove the angle cover plate from the
inside face of the outer cabinet. Also, remove the fire brick on the
wetback side from inside the fire box.
2. Having removed this cover plate the front face of the inner wrap is
exposed. Fold the front face of the inner wrap outwards so it is parallel
with the outer cabinet. This is needed to create access for the water
heater to fit between the firebox and the inner wrap.
3. Remove the two square knock out plates from the front face of the
inner wrap to provide clearance for the two connection pipes when the
return is folded back.
4. Remove the two 50mm diameter knock out plates from the outer
cabinet.
5. With a long handled 10mm set spanner, reach in between the inner
wrap and the firebox and loosen the nut on the rear Pozi drive screw
which will be used to secure the water heater. Then unscrew from the
inside and discard the 6mm nut as the screw will thread directly into
the water heater casting. Repeat for the two front bolts but retain the
nuts and washers.
6. Remove the water heater from it’s box, which also contains a tube of
fire cement. You will note a 6mm bolt and washer is fitted to one of the
casting ribs, remove this.
7. Smear a “liberal but even” amount of Pioneer fire cement over the
entire ‘flat face’ of the water heater in order to ensure full surface
contact with the outside face of the firebox.
8. Hold the hot water heater by the two copper pipes and slide the water
heater between the inner wrap and the firebox until the pipes are
vertical and in line with the two 50mm holes in the outer cabinet. The
pipes will be tight against the outer cabinet as you do this, but the
cabinet will flex enough to allow you to work the device until the pipes
pass through the 2 x 50mm holes in the outer cabinet.
9. Re-fit one of the bolts previously removed (stage 5) from inside the
firebox through one of the two slots provided in the front edge of the
water heater casting, and loosely attach the washer and nut to the
thread of the bolt.
10. Next pivot the water heater using the first bolt just refitted as a pivot
point, and refit the rear pozi drive screw from inside the firebox into the
rear tapped hole in the casting. Then refit the remaining front bolt and
attach the washer and nut.
11. Fully tighten all three fastenings, and check to ensure the casting has
pulled up evenly onto the side of the firebox. Excess fire cement should
be visible around the entire perimeter of the casting.
12. Bend the front returns of the inner wrap back into place so it folds
around the front of the water heater, then secure the inner wrap to the
casting by refitting the 6mm bolt and washer previously removed at
stage 6.
13. The water heater is now ready to have the copper pipe work attached
for connection to the hot water storage cylinder (brazed joints are
recommended)
14. Once all joints have been thoroughly checked and tested for leaks,
refit the angle cover plate removed at stage 1, then align and refit the
fascia. Both side bricks must be fitted inside the firebox.

9
• WE HIGHLY RECOMMEND YOU READ THIS ENTIRE
MANUAL AS INCORRECT OPERATION, MISUSE AND/OR
LACK OF MAINTENANCE WILL VOID THE WARRANTY
• Any modification of the appliance that has not been approved in
writing by the testing authority is considered as breaching
AS/NZS 4013 and will void the warranty
• Do not use flammable liquids or aerosols in the vicinity of this
appliance when it is operating
• Do not dry clothes on or near this appliance
• Do not use flammable liquids or aerosols to start or rekindle the fire
OR store fuel within the Metro’s specified installation clearances
•
Never operate your Metro with the door ajar, except on initial start up
• Open the air control fully before opening the Metro’s door.
WARNING! Important Information
• This appliance should be maintained & operated at all times in
accordance with this instruction manual
• This appliance should not be operated with cracked door glass, over
worn, faulty or missing door seals
• Do not use driftwood, treated or unseasoned (wet) fuel, the use of
most types of preservative treated wood as fuel can be hazardous
and will damage your appliance
• Burning unseasoned (wet) fuel or incorrect operation on extended
low burn cycles will cause excessive creosote to form. Creosote is
very corrosive and excessive buildups will result in the flue pipe, flue
spigot and upper burn chamber failing. Failure of the applicance
and/or flue system due to creosote damage is not covered under
warranty. The formation of such is not an appliance issue it is a fuel
and operational issue
• This appliance must be regularly maintained and replacement parts
must be authorised Metro parts only
• Do not empty ash into a combustible container.
CAUTION! Important Information
Congratulations on the purchase of your Metro fire
Your Metro fire is designed to give you many years of warmth and service,
subject to the following key factors. These key factors, if not adhered to
are the major causes of unsafe installation, poor performance and flue
blockages and potential product issues.
1. Your Metro fire must be installed correctly. We recommended you have
your new fire installed by a NZHHA registered installer or a competent
and suitably qualified installer.
2. In New Zealand a building consent is required from your local building
authority. The homeowner is responsible for obtaining this consent.
3. It is preferable that Metro fires should be installed with a Metro ECO
Flue System for improved heat retention.
4. Properly seasoned (dry) wood is necessary for your fire to operate
efficiently. Wood with a high moisture content will result in flue pipe
blockages, reduce heat output and create other issues. The only fuel to
be used in this fire shall be wood that meets the following criteria.
– Less than 25% moisture content
– Has not been treated with preservatives or impregnated with
chemicals or glue,
– Is not chipboard, particle board, or laminated board,
– Is not painted, stained or oiled
– Is not driftwood or other salt impregnated wood
– Coal must not be used as a fuel
Note: Once split, Softwood usually takes a minimum of 12 months to
season - Hardwoods can take up to 24 months to season - Wood must
be stored in a location that enables air circulation. Unseasoned wood
stored in a closed woodshed without air circulation will still remain
unseasoned 12 months later.
5. Burning unseasoned (wet) fuel or incorrect operation on extended
low burn cycles will cause excessive creosote to form. Creosote is very
corrosive and excessive buildups will result in failure of the flue pipe,
flue spigot and upper burn chamber. Failure of the appliance and/or
flue system due to creosote damage is not covered under warranty.
The formation of such is not an appliance issue, it is a fuel and
operational issue.
Regular maintenance
• DO NOT operate the fire with over worn, faulty or missing door and glass
seals. Door seals harden over time and become over-worn (3-4 year’s).
This allows air to leak into the fire, causing the appliance to ‘over fire’
• DO NOT operate the fire with over worn, faulty or missing bricks, baffle
plate, promet extension (white board on the baffle plate)
• DO NOT operate the fire with cracked or broken door glass.
Please note, the above 3 points require regular inspection/maintenance
(every time the ash bed is cleaned out, generally 3-5 times a season) and
if not maintained will void the firebox warranty. A glowing firebox or lower
fluepipe is just one sign you are over firing your appliance. Please ensure
you keep your proof of purchase/receipt on any parts you purchase.
Your Metro is covered by a full unconditional 12 month warranty on
replacement parts, and a 10 year firebox warranty.
Heat output
Metro Fires advertised peak outputs (kW ratings) are based on the NZHHA
Maximum Output test method which is undertaken by independent
International Accredited New Zealand (IANZ) testing facilities. IANZ
accreditation provides assurance that the independent testing facility
operates effective quality processes, providing a professional service through
expertise and technical competence that is recognised as world-class.
A specific loading method is used with specific fuel to obtain the results,
which includes using dry 150mm x 50mm pine and the appliance being
loaded and operated on the high setting for an extended period of time.
During this time the appliance is periodically refuelled until the appliance
reaches it’s peak output.
Note: It is not recommended that the appliance be continually operated
at it’s peak output as this could increase the chance of damage to the
appliance firebox and associated parts.

10
There is a single air control making your Metro fire easy to adjust. The air
control moves from left to right, which is ‘low to high’. Slide this control knob
gently from right to left until you reach a stop. This is a pre-set ‘low’ position.
Your Metro must not be operated at a lower burn rate than this setting.
Raising the door handle anti-clockwise until the latch releases will open
the door. You will note that if you let the door go before it is at 90° to the
appliance, it will fall closed. This is a safety feature that ensures the door
cannot fall open if it is not latched securely. For the door to remain open,
you must open it fully.
Getting to know your Metro fire
Metro Insert air control
If your Metro has only been installed within the past few days, the fire
cement seal at the base of the flue will not be fully cured. To ensure the
cement sets without blistering it is recommended you burn 2-3 sheets of
loosely crumpled newspaper at a time, approximately once every hour over
a 6-8 hour period.
During the very first fire your Metro will give off an odour and fumes as the
firebox paint cures. Do not be alarmed; open all windows and externally
opening doors in that room and close any internally opening doors. The
fresh paint finish on your wood fire needs to be cured to preserve its quality
and the curing process will last for approximately one hour and is likely to
happen this one time.
IMPORTANT: Burning a small fire at a medium burn rate for the first few
hours of operation will achieve the optimal curing process. Too hot or too
cold could present curing issues.
Start up
Place a quantity of loosely crumpled newspaper on the base of the firebox
until it is approximately half full of paper, or place firelighters on the base
of the firebox. Add dry kindling and move the air control knob fully to the
right, being the ‘full open’ position.
Light the paper at two or three locations across the front of the door
opening and leave the door slightly ajar resting on the latch pin if necessary
for a few minutes while the fire establishes. Once the kindling is burning
well, open the door and add 2-3 small logs at a time until you have a well-
established fire. Usually this will take approximately 30 minutes, during
which time the air control should be set on ‘high’ and the door should be
closed, except for the initial few minutes and when fuel is being added.
• For optimum performance fuel must be loaded so the logs lay “front
to rear” in preference to laying across the width of the firebox. Spaces
should be left between the logs to enable oxygen to get to as much of
the surface of the fuel as possible
• A small hot fire loaded frequently is more efficient than a large fire
burning on a low setting
Normal operation
Once the fire is well established, regulate the air control to achieve the
desired burn rate and heat output. As you move the air control to the right,
burn rate, firebox temperature and heat output will increase, if you move
the control to the left they will decrease. Please note:
• Always open the air control fully prior to opening the door, then open
the door slowly. Every time you refuel, leave the air control on ‘high’ for
a minimum of 20-25 minutes to ensure proper combustion
• When loading logs, place them end-on, ‘front to back’; air spaces
should be left between the logs to enable oxygen to get to as much of
the surface of the fuel as possible
• Never use the door to force wood into the firebox, as this is likely to
break the glass.
Extended burning (rural models only)
It is most important if your Metro is to be refuelled and turned down for an
extended period, such as an overnight burn that you operate it correctly:
• The wood used as fuel for extended burning MUST BE FULLY
SEASONED (DRY). Once the fuel is loaded, the appliance must be
operated on high for a period of at least 20 minutes to drive out
residual moisture from the fuel (dry wood is usually 20% water content)
and ensure surface area combustion.
• DO NOT turn the air control down lower than you need to, if you want
the Metro to burn overnight, endeavour to obtain an 8 hour burn time,
not 12 hours. It will take a few burns to find the correct location of your
Metro’s air control setting to achieve the length of burn cycle you desire
as this setting is affected by several variables including fuel density,
flue length and outside wind velocity.
• A smouldering fire over an extended period is likely to deposit corrosive
elements into your system which could be detrimental to your Metro.
Operating your Metro fire
If not operated correctly on extended burn cycles, your Metro is
likely to incur flue blockages, corrosion of the upper baffle, lower
flue pipe and firebox flue spigot. As these are not covered under
warranty if they fail through improper use, it is important you
operate your Metro correctly.
CAUTION! Important Information

11
Your Metro fire will give you many years of efficient service with minimal
maintenance if operated correctly using dry well seasoned fuel. Your Metro
fire must be regularly maintained and any replacement parts must be
genuine authorised Metro fires parts only. We recommend using a suitably
qualified service agent.
Metro Insert fascias finish
Your Metro Insert fires fascia will be coated with one of two coating systems
which can be easily cleaned with a dry soft cloth when the appliance is not
in operation. The two alternative coating systems are:
• Vitreous enamel is extremely durable and designed to last the life of the
appliance. As vitreous enamel is glass, a solid or heavy object dropped
or banged against a panel could chip the enamel so care is required.
• Paint finish wood fires are coated with Pioneer Metallic Black high
temperature paint. This coating is not as durable as vitreous enamel
and is susceptible to scratching, so care is required. Over time paint
finish fires will require periodic repainting to keep them looking their
best. Pioneer Metallic Black high temperature paint is the ONLY product
suitable for revitalising the paint finish on your Metro fire.
DO NOT use Stove Black, Cast Iron Stove Polish or similar based products
to refurbish your paint finished fire.
• The high temperature paint coating is porous to allow for expansion
of the product materials and will degrade over time due to the
temperatures experience during normal operation
• DO NOT wipe the painted surfaces with anything other than a dry soft
cloth. Any ash on the surface when wiping will act as an abrasive to the
surface finish
• DO NOT use any abrasive, solvent based or general household cleaners
on your appliance as they will damage the surface coating
• Hot coals left on the ashlip, even for a short time, will burn off the
painted surface exposing the parent material to oxidisation
• Take note that high salt laden air environments (coastal installations)
can impact on the appliances surface degradation
Door glass
Providing your fuel is properly seasoned, under normal operating conditions
the air-wash design of the Metro’s firebox will keep the door glass clear.
If the glass requires cleaning you may use either a razor blade scraper or
crumpled wetted newspaper dipped in wood ash rubbed over the glass.
• DO NOT use any general household cleaners or solvents to clean the
glass on your Metro fire
• If your door glass breaks it must be replaced with 5mm thick ceramic
glass which is available from your local Metro retailer
• Never use the door to force wood into the firebox, as this is likely to
break the glass.
Door seals
The door and glass seals are something to be mindful of to achieve the
optimum performance and heat output from your Metro fire.
A loose fitting door or glass panel are clear signs that the appliance seals
need to be addressed. You may also notice that you’re burning through
more firewood than usual due to the excess air entering the firebox.
Over time, your Metro door rope and glass seals will gradually harden.
Usually around 3-4 years, these seals will become hard and cause air to
leak into the firebox, causing the appliance to ‘over fire’. Your Metro retailer
stocks replacement woven fibreglass door and glass seals, which need
replacing when they become hard and over worn.
The door of your Metro is easily removed to replace both door and glass
seals. Hold the door in both hands and lift the hinge end of the door up and
over the top hinge pin, then carefully lower the door from the bottom hinge
pin taking care not to damage the ashlip and/or fascia coating.
Fire bricks
Hair-line cracks are not uncommon and are a result of the intense heat
within the firebox, coupled with mechanical damage caused by accidental
impact when loading fuel. If the fire bricks become cracked to the extent
that they start to break up and fall into the fire, they must be replaced.
Door adjustment
Provision is available on both sides of the door for adjustment.
To adjust the hinge end of the door, open the door fully, loosen the top hinge
nut and slightly lift the latch end of the door; you will see the hinge assembly
move back 1-2mm which will usually be sufficient. Retighten, then repeat
by loosening the lower hinge nut, this time applying a slight downwards
pressure onto the door to move the lower hinge assembly back a similar
distance, then retighten.
The door latch is also adjustable as the latch pin on the right side of the
firebox is fitted through a slot. This enables the latch pin to be loosened,
moved forward/back and re-tightened to ensure a good tight door seal.
Cleaning and maintenance for your Metro fire
WARNING! Important Information
• DO NOT operate this appliance with cracked door glass.
• DO NOT operate the fire with over worn, faulty or missing door
seals. Door seals will harden over time and allow excess air to leak
into the firebox causing the appliance to ‘over fire’.
• DO NOT empty or store ashes in a combustible container.
• DO NOT use Stove Black, Cast Iron Stove Polish or similar based
products to refurbish your paint finished fire. Pioneer Metallic
Black high temperature paint is the ONLY product suitable for
revitalising the paint finish on your Metro fire.
CAUTION! Important Information
• WE HIGHLY RECOMMEND YOU READ THIS ENTIRE
SECTION AS LACK OF MAINTENANCE AND SERVICING
PARTS AS REQUIRED MAY VOID THE WARRANTY
•THIS APPLIANCE MUST BE REGULARLY MAINTAINED
AND OPERATED AT ALL TIMES IN ACCORDANCE WITH
THIS INSTRUCTION MANUAL. ALL REPLACEMENT
PARTS MUST BE AUTHORISED METRO PARTS ONLY.

12
Ash removal
Over a period of time ash will build up in the base of the Metro’s firebox
and require removal. The time this build-up takes depends on the density
and cleanliness of your fuel.
DO NOT operate your fire continuously with a high ash or ember bed as
you can damage the firebox rear wall components or increase the likelihood
of necessary maintenance.
To remove the excess ash your Metro should not be operating.
• Open the door, and using a hearth shovel or similar, empty the excess
ash directly into a steel or non-combustible container. If the ash is not
disposed of immediately, be careful where you store it, as the ash can
retain heat for many days and become a fire hazard.
• You must leave a bed of ash in the base of the firebox approximately
10mm deep. This insulates the base of the firebox and improves
combustion.
Top baffle
This is a ‘sacrificial’ wear part of the firebox and should be checked
monthly. Usually only the promet (white board) front/underneath section
needs to be replaced when it starts to disintegrate and fall into the firebox.
To remove and replace your Metro’s top baffle, proceed as follows: -
• Fully open the Metro’s door and remove the side firebricks carefully.
This will give you maximum firebox width to easily remove the baffle
• Reach inside with the palms of your hand face up and extended and
lift the top baffle up vertically towards the ceiling of the firebox. You can
then pull the baffle assembly forward towards the front of the firebox.
This will allow you to then lower the rear of the baffle past the lug
supports and lift it out through the door opening. Place it onto a sheet
of newspaper or similar to protect the floor protector/coverings
•
Your Metro Insert fire has a two piece baffle as illustrated on page 4. The
rear baffle section also lifts ‘up and out’ the same as the front baffle.
• If your Metro Insert fire is fitted with an internal wetback, to remove
the baffle you will need to remove the fire brick from the opposite side
of the firebox. Then lift the baffle slightly and slide it forward 30mm,
allowing the rear edge of the baffle to drop down in front of the rear
support lugs on the side of the firebox you have just removed the brick
from. The baffle can then be easily removed through the door opening.
• To refit the top baffle. Proceed in the reverse order and note, the baffle
must be fitted so its rear is touching the back of the firebox.
Note: Cracks in the promet are not uncommon and have no adverse effect
on the operation of your Metro. These cracks are the result of intense
heat coupled with expansion and contraction. Burning wood which is not
properly seasoned, i.e. 25% moisture content or more, will over time cause
the promet to disintegrate and require replacement.
Circulating fan (Trend Insert only)
In all clean air zones, the Metro Trend Insert must be fitted with
Metro’s ECO Insert fan, This is a single speed, permanently wired and
thermostatically controlled device which runs continuously once the firebox
reaches operating temperature. This fan is designed to run continually for
many years without service, but should be checked monthly to ensure it is
operating. If you are in any doubt regarding the fans operation, refer to your
Metro retailer or a registered electrician immediately.
Flue systems
Should be checked annually, particularly the bottom end of the lower flue
section at its rear lock formed joint. If deterioration is noticed contact your
Metro retailer or installer.
The flue pipe should also be swept a minimum of once a year, or as
required during the winter season. If smoke enters the room when you
open the Metro’s door this usually indicates the flue pipe is becoming
restricted and needs cleaning. The frequency of flue pipe cleans depends
on many factors, with the main variables being:
• The seasoning of the wood. If not properly seasoned you will require
frequent flue pipe cleans.
• The density of the wood. Softwoods generally result in more deposits
building up in the flue pipe.
To clean the flue pipe of your Metro, proceed as follows:-
• Open the Metro’s door fully, reach inside with the palm of your hand
face-up and extended, lift the top baffle approximately 20mm, then
lift it forward out through the door opening, placing it on a sheet of
newspaper you have placed on the front of the floor protector. To
prevent jamming, removal and replacement of the top baffle is best
performed using both hands.
Note: Some appliances have a two piece top baffle.
• Close the door and slide the air control to the left.
• Once on the roof, remove the cowl from the top of flue system and
sweep the flue pipe using a 150mm-diameter flue pipe brush as
detailed in the instructions provided with the fluebrush.
• Once the flue pipe is clear, clean and refit the cowl. Remove the excess
soot which has fallen into the firebox, leaving a layer of ash 10mm
deep on the base of the firebox, then refit the top baffle.
Note: The baffle must be fitted so its rear is touching the back of the
firebox; if uncertain refer to page 3 in the installation section at the front of
this manual, which shows illustrations of the baffle location.
Wetback blanking plates
Metro Insert models can be fitted with a wetback and will feature wetback
blanking plates in the side walls of the firebox. These plates ‘seal’ the
wetback connection holes and are only removed if you choose to fit a
wetback to your fire.
NO WETBACK FITTED
The wetback blanking plates should be checked annually, as any corrosion
or deterioration can allow air to leak into the firebox at these points causing
the appliance to ‘over fire’ and stress firebox integrity.
If deterioration is noticed during regular servicing and maintenance, please
contact your Metro retailer or installer to have these blanking plates and
sealing compound replaced. Failure to act on this may impact on warranty.
WETBACK FITTED
Wetback connection holes are sealed by your installer during wetback
installation. The connection holes should be checked annually to ensure
the seal remains intact, as any deterioration can allow air to leak into the
firebox causing the appliance to ‘over fire’ and stress firebox integrity.
If deterioration is noticed during regular servicing and maintenance, please
contact your Metro retailer or service agent. Failure to act on this may
impact on warranty.
Cleaning and maintenance for your Metro fire - continued

13
If your Metro is installed correctly, your fuel is dry and you operate your
fire correctly, you will find it to be a pleasure to use. Metro’s many years of
experience within the wood heating industry has shown that dissatisfaction
is mainly due to:
• unseasoned fuel
• faulty installation
• operational error
• or a combination of the above 3 points.
Correct operation
Modern day wood fires need to be operated hard and fast, more so than
low and lazy to ensure the firebox and flue pipe runs hot and efficiently. If
the fire and flue pipe is up to temperature it will perform extremely well, the
smoke will draw up the flue pipe with ease, and the fire will produce good
amounts of heat.
If the fire is operated on low a lot of the time, the door glass will run black,
the flue pipe will tend to block up more frequently and the fire will end
up smoking into the room when reloading. It’s better to have a small fire
running hard and fast, rather than a big fire running low and lazy.
The following may be of assistance if you are experiencing any problems
with the operation of your Metro Fire.
Smoke enters the room when the Metro’s door is ajar
(possible reasons and solutions)
Check flue pipe joins
If the flue pipe joins are not sealed correctly, the flue pipe will not draw as well
as it should. The flue pipe join connecting into the flue spigot on top of the
Metro is most critical, if this is not sealed correctly, smoke will enter the room
when the door is ajar. To check this join is sealed correctly, run a match or
lighter flame around the join. If the flame is sucked into the spigot then it is
not sealed correctly. This check needs to be done when the fire is not going.
Ensure you check the rear of the flue pipe/spigot join, as due to the seam in
the flue pipe, this is the most common area for not being sealed correctly.
Ensure the fuel you are using is correctly seasoned
If you are burning unseasoned fuel (wet), the fire will cause nothing but
problems. The Metro won’t deliver much heat, it will be lazy, smoke will
enter the room when the door is ajar, and the door glass will run black.
Unseasoned fuel is the main contributor to excessive creosote deposits
which can be corrosive to your appliance and flue system.
Flue pipe length is too short
Add more flue pipe as the longer the flue system, the better the draw of
the flue pipe. Please note, if you did not purchase the Metro ECO Flue
System, you will not have the ECO Cowl which increases draw. We highly
recommend the Metro ECO Cowl is fitted as this will increase the draw. If
you already have an ECO Cowl and smoke is still entering the room, please
add another 600mm length of flue pipe.
Downdraft/Turbulence blockage
If you have checked all of the previous factors and the fire is still smoking
into the room, it’s possible there may be a down draft issue. Down draft is
environmental and can be caused by many variables, and it is purely trial
and error to ascertain the cause.
Air turbulence and/or negative air pressure influences around the flue
termination can be caused by too close or overhanging trees or natural/
artificial ridges etc. Address these where possible or look to extend the flue
above the roofline.
Other options may be:
• ‘H’ Cowl, designed purely for downdraft issues, but if you have an ECO
Cowl fitted as standard, you will also need to add another 600mm of
flue pipe to compensate as the H Cowl is shorter in length
• Directional Cowl, designed for high wind areas.
Air control setting
Ensure the air control setting is on high before opening the door to reload,
as this increases the draw up the flue pipe. Open the door slowly.
If your Metro did not smoke, but its starting too and is getting worse:
The flue pipe is in need of a clean. It is recommended that the flue pipe be
cleaned every season, however if you are burning the fire on low a lot, or are
using unseasoned fuel, flue pipe cleans will be required more frequently.
Other issues you may experience
I can smell smoke in the room after a low burn cycle
The smell is creosote that will be seeping through the flue pipe join or
out of the flue spigot onto an external surface, thus creating the smell
in your room. The cause will be either unseasoned fuel, fuel mass too
large, incorrect operation on low burn cycles or a combination. Creosote
is very corrosive and excessive buildups will result in the flue pipe and
potentially the flue spigot and upper burn chamber failing. The formation
of excessive creosote is not an appliance issue, it is a fuel and operational
issue. Failure of flue pipe or firebox due to creosote build up is not covered
under warranty as excessive creosote build up is only possible from either
unseasoned fuel or incorrect operation.
The Metro won’t turn down as much as it did
The door itself may need readjusting, the hinge and latch is slotted and
allows for movement. Loosening the hinge and moving it back a few mm will
make the door seal tighter and stop air leaking into the fire. The door and
glass seals may be in need of replacing, which is generally required every
3-4 years.
Familiarise yourself with the instructions on page 11 before proceeding with
this maintenance.
Troubleshooting your Metro fire

14
Warranty details for your Metro fire
Metro wood fires are manufactured in New Zealand, using the highest
quality of materials, workmanship and the latest manufacturing techniques,
which is why we offer a full 10 year firebox warranty and a 1 year parts
warranty for your peace of mind.
Metro Warranty
(NZ Consumer laws apply to this warranty)
Pioneer Manufacturing Limited (Pioneer) warrants the steel firebox against
defective materials and workmanship which would render it unfit for normal
domestic use, from the date of purchase by the original consumer, for a
period of 10 years.
Components including panel coating, door retainers, door seals, glass,
trim, baffle & bricks are warranted for a period of 1 year from the date of
original purchase for normal domestic use against defective materials and
workmanship.
All associated accessories including, but not limited to, fans, flue systems,
flue shields, wetbacks, tool sets, ash pots etc, are covered by a 1 year
warranty against defective materials and workmanship.
It is recommended, but not a condition of this warranty, that a full service/
inspection of the Metro fire be carried out at the end of each winter season.
Warranty Conditions
• The Metro fire must be installed, operated and maintained strictly in
accordance with the building code and this installation and operation
manual
• The Metro fire must be installed and used in a domestic application
• This warranty covers appliance like for like replacement or repair at the
manufacturer’s discretion but excludes freight, travel, installation, labour
and/or any other associated costs
• Pioneer or their agents are not liable for any loss or expense direct or
indirect arising from the failure of any part or operation of the appliance
• Operation of this appliance in violation of the warnings in this operation
and installation manual will void this warranty
• Your Metro fire must be regularly maintained and we recommended it is
also serviced annually. Proof of servicing may be required. If a wood fire
is not regularly maintained and serviced, the life span will be reduced.
If your Metro wood fire has been neglected, by not being regularly
maintained and serviced, warranty may be declined
• It is critical the fire not be operated with over worn, faulty or missing
door seals. Door seals will harden over time and become over-worn (3-4
year’s) and will cause air to leak into the fire, causing the appliance to
‘over fire’. Do not operate the fire with cracked, or broken door glass
• It is critical the fire not be operated with over worn, faulty or missing
bricks, baffle plate or baffle extension (white board on or under the
baffle plate)
• A claim under this warranty should be directed to the retailer who
supplied the Metro fire. If this is not possible write directly to the
manufacturer stating details of fault, model, serial number of your
Metro, dated proof of purchase and name of retailer purchased from.
Warranty Exclusions
(This manufacturer’s warranty does not cover)
• Service calls which are not related to any defect in the product (i.e.
operational, installation or fuel issues). The cost of a service call will be
charged if the problem is not found to be a product fault
• Defects caused by factors other than normal domestic use or use in
accordance with the product’s operation manual
• Defects caused through the product being operated in an ‘over-fired’
manner resulting in sections of the firebox operating excessively hot to
the point that sections glow red. (Note – This will result in distortion of
the firebox)
•
Defects to the product caused by accident, neglect, misuse or act of God
• The cost of repairs carried out by non-authorised repairers or the cost of
correcting such unauthorised repairs
• Required maintenance as set out in this manual.
Service under this manufacturer’s warranty must be provided by a repairer
authorised by Pioneer Manufacturing Ltd. Such service shall be provided
during normal business hours.
Purchase Date
Serial Number
Model
Colour
Retailer
IMPORTANT! Complete and retain these details at time of purchase:
Note: The following 3 points require regular inspection/maintenance
(every time the ash bed is cleaned out, generally 3-5 times a season)
and if not maintained will void the firebox warranty. Please ensure
you keep your proof of purchase/receipt on any parts you buy.
CAUTION! Important Information

15
Model Type of promet required / Type of steel baffle(s) required Wetback options
• Trend Insert
ECO Small Promet
500-1650
ECO Insert Front
500-2250
ECO/LTD Insert Rear
500-2300 No wetback if this fire is
installed in a clean air zone.
The 3kW or 4kW Wetback
can be fitted in a non-clean
air zone.
3kW Wetback 450-0100 or
4kW Wetback 450-0150
• Smart Insert
Smart Front Promet (2021)
500-1790
Smart Rear Promet
500-1800
Smart Front Baffle
500-2375
Smart Rear Baffle
500-2400
Smart Wetback 450-0350
• LTD Smart Insert
Smart Front Promet (2021)
500-1790
Smart Rear Promet
500-1800
Smart Front Baffle
500-2375
Smart Rear Baffle
500-2400
Smart Wetback 450-0350
Your Metro wood fire must be regularly maintained and we recommended
it is also serviced annually. If a wood fire is not regularly maintained and
serviced, the life span will be reduced.
If your Metro wood fire has been neglected, by not being regularly
maintained and serviced, with authorised Metro parts replaced as required,
your warranty may be declined.
Listed below are the parts and product codes for your Metro wood fire. The
promet/baffle should be regularly checked and must always be in place
during the operation of your fire.
The baffle should be resting on four support lugs (two on each side of the
firebox). It must be hard back against the rear of the firebox with the ‘promet
extension’ (white board) or return front steel edge of the baffle facing forward.
Hairline cracks in the promet extension are not uncommon and will have
no adverse effect on the operation and performance of your Metro wood
fire. These cracks are the result of intense heat coupled with expansion and
contraction and is normal wear and tear.
If the promet extension starts to break up and pieces fall into the firebox it
must be replaced.
Note: Impact damage when loading wood and burning wood which is not
properly seasoned, i.e. 25% moisture content or more, will cause the promet
to disintegrate and require replacement. Always burn dry well seasoned
wood and take care when loading wood into the firebox.
Parts guide for your Metro – Promet, baffles and wetback options
70
70
50 70 100
420mm
50 70 100
420mm
420mm
420mm
420mm
420mm
245mm
245mm
110mm
110mm
380mm
380mm
125mm
220mm
110mm
420mm
420mm
420mm

16
Metro wood fire specifications
Metro have a Specifications Brochure available which details relevant
compliance data for every model. This brochure is updated annually and
details the minimum clearances and specifications for all models, which is
generally required when applying for a building consent. See your Metro
retailer to obtain a copy, or visit www.metrofires.co.nz
metrofires.co.nz
Visit the Metro website: metrofires.co.nz to view Metro’s ‘video demos’
showing the latest in wood fire technology energy saving options. You can
view the entire Metro product range, find out where your nearest Metro
retailer is located or simply check out the latest specifications, installation
requirements and emission and efficiency data for the Metro of your choice.
Metro - Visit us online today www.metrofires.co.nz
Pioneer/Metro Fires offer a wide range of heating accessories designed to
complement your Metro wood fire. The range includes ECO flue systems,
floor protectors, wetbacks, heat transfer systems, baffles, bricks and more.
For further details talk to your Metro agency or visit www.metrofires.co.nz
ECO Flue Systems
Corner and Wall Floor Protectors
Flashrites and Versatiles
Heat Transfer Systems
Wetbacks
Universal Door Seal Kits
High Temperature Paint
Fire Cement And Silicone
Pioneer heating accessories
Glass Tape Door Seal Rope Smoke Detectors