metrofires Ambience Series User manual

• Ambie One
• Ambie Plus
Installation important information ..........2
Assembling your Metro............................3
Clearances and specications...............4
Wetback and ue installation .................5
Operation important information ...........6
Where to install a Metro in your home ....7
Optional wetbacks ..................................7
Getting to know your Metro ....................7
Operating your Metro ..............................8
Cleaning and maintenance ...............8-9
Troubleshooting .....................................10
Metro warranty.......................................11
Pioneer wood re accessories ..............12
Ambience Series
Wood Fire Installation & Owner’s Operation Manual
PO Box 11, Inglewood 4347, New Zealand
Ph [phone] • Fax [phone]
info@metrores.co.nz • www.metrores.co.nz
M1120 10/14 © PIONEER MANUFACTURING LTD

2
This Metro wood re has been tested to and complies with
AS/NZS2918:2001 when installed in accordance with this
manual. Please ensure you are fully conversant with this relevant
standard and the contents of this manual. Correct installation is
critical to the safe operation and performance of this wood re.
Please take particular note of the following:
• It is recommended that Metro’s be installed with a Metro
ECO ue system which has been developed to enhance
the performance of Metro wood res. Any alternative ue
system must have a minimum ue pipe length of 4.2 metres
of 150mm diameter ue pipe & have been tested to
AS/NZS2918:2001.
• The 150mm active ue pipe must be fully encased from the
ceiling to the underside of the ashing cone at the top of
the ue system, (i.e. there must not be any 150mm ue pipe
exposed).
• All ue pipe joints must be sealed and riveted. The bottom of
the ue pipe in particular MUST be fully sealed into the ue
outlet of the Metro wood re.
• In New Zealand, the Metro must be bolted through the oor
protector into the oor to comply with the seismic restraint
provisions of AS/NZS2918:2001
• All Metro’s are extremely heavy, varying in weight from 85kgs
up to 150kgs. During the installation process do not lift the
appliance by yourself, and take care not to damage the
panel coating.
• Please take care when lifting the Metro into place onto the
hearth or oor protector as point loading may break tiles
and/or scratch surfaces.
• WE HIGHLY RECOMMEND YOU READ THIS ENTIRE
MANUAL AS INCORRECT OPERATION, MISUSE AND/OR
LACK OF MAINTENANCE WILL VOID THE WARRANTY
• The appliance and ue-system shall be installed in
accordance with AS/NZS2918 and the appropriate
requirements of the relevant building code or codes
• Any modication of the appliance that has not
been approved in writing by the testing authority is
considered to be in breach of the approval granted for
compliance with AS/NZS4013 and will void the warranty
•
The appliance must be installed correctly. We recommend
a competent and suitably qualied NZHHA installer
WARNING! Important Information
• Mixing of appliance or ue-system components
from different sources or modifying the dimensional
specication or components may result in hazardous
conditions. Where such action is considered, the
manufacturer should be consulted in the rst instance
• Do not install a Metro re if there is any sign of visible
damage to the product
• This appliance must be regularly maintained.
• Use authorised Metro replacement parts only. The use of
unauthorised parts may void the warranty
• This manual must be left with the home owner
CAUTION! Important Information
Parts guide for your Metro – Bafe, promet and wetback
Listed below are the parts and product codes for your Metro
wood re. The promet/bafe should be regularly checked and
must always be in place during the operation of your re.
Note: Cracks in the promet are not uncommon and have no adverse
effect on the operation of your Metro.These cracks are the result of
intense heat coupled with expansion and contraction and is normal
wear & tear.
Your Metro wood re must be regularly maintained and we
recommended it is also serviced annually. If a wood re is
not regularly maintained and serviced, the life span will be
reduced. If your Metro wood re has been neglected, by not
being regularly maintained and serviced, with authorised Metro
parts replaced as required, your warranty may be declined.
Clean air models Type of promet required / Type of steel bafe(s) required Water heating options
• Ambie One
Ambie One Set 500-1540 Ambie One Complete 500-2030 No wetback if this fire is
installed in a clean air zone.
The LTD wetback can be
fitted on properties 2Ha+
LTD 3kW Wetback 450-0100 or
LTD 4kW Wetback 450-0150
• Ambie Plus
Ambie Plus Set 500-1545 Ambie Plus Front 500-2035 ECO Mega Smart/Ambie Plus Rear
500-2500
ECO Wetback 450-0450
500mm
50 95 70
85
500mm
245mm
420mm
50 120 100
420mm
285mm
500mm
130mm

3
Metro Ambience Series
To minimise freight damage, the pedestal base has been
packaged inside the rebox and the pedestal mount plate
has been packaged up against the door glass for added door
glass protection during transit.
Please note: you should only assemble this wood re if you are
suitably experienced in wood re assembly and installation.
To safely assemble your Metro, please proceed as follows: -
- Safely remove straps by cutting straps with scissors.
- Lift off carton, turn upside down (use to hold all discarded
packaging).
- Remove the pedestal mount plate from the front of the
wood re.
- Lift off the top grill and place somewhere safe. Be careful
not to chip the enamel coating.
- Open the door 90 degrees and lift the door off the hinge
and place somewhere safe. Be careful not to chip the
enamel coating.
- Remove pedestal base (use bafe lifters with Ambie Plus,
instructions taped to front of inside rebox door opening)
- Remove the bolt bag and side brick pack, and bafe lifters
if assembling the Ambie Plus.
- Fit the pedestal base to the pedestal mount using 4x M6 x
10mm socket screws with 4x M6 at washers. Prior to doing
this you can pre-mark the oor protector with the 2 xing
points, by placing the pedestal mount plate on the oor
protector, using the (X) as detailed on diagram 1 as the
ue centre point.
- Once the pedestal base is screwed to the pedestal mount
plate, remove the 2 tek screws at the base of the inside of
the rebox that are xing the wood re to the pallet.
- It is recommended that 2 people work together with this
step. Grab the underneath top of the rebox door opening
with one hand, holding the ue spigot with the other, slowly
lift the front of the wood re all the way back and rest the
wood re on it’s rear heat shield on the oor. Remove the
packaging pallet.
- Fit the pedestal to the wood re as detailed in diagram 1,
by using the 4x M6 set screws and M6 at washers, secure
the pedestal to the wood re.
- It is recommended that 2 people work together with this
step. Grab the ue spigot with one hand and the other
hand underneath the top of the rebox door opening, lift
upwards standing the wood re onto it’s pedestal.
- Re-t the door and top grill.
- Open the door fully and t the side bricks to each side of
the re box. Location lugs are tted to the base and rear
of the rebox to retain the side bricks in position. Refer to
Diagram 2.
Top baffle
Side brick
Front baffle
‘X’
Assembling your Metro wood re
Diagram 1
Diagram 2
• Ambie One = 1 Piece Top Bafe
• Ambie Plus = 2 Piece Top Bafe

4
Measurements listed below are the minimum required, stated
in millimetres. Measurements are taken from the following
reference points as illustrated:
- From the nearest combustible wall or surface
(A, B, D, E, G, H)
- From the Metro’s ue centre (A, B, C, D)
- From the outermost point of the Metro’s cabinet
construction (E, F, G, H)
- To the edge of the ash oor protectors non-combustible
surface (C, F, I, J, K, L, M)
Specications were correct at the time of printing, but may
alter and those detailed within should be used only as a
guide. If in doubt, please consult your Metro retailer.
Note: Both wetback
connections are 140mm
left of the flue centre,
facing the Metro/wall.
Clearance chart
Metro clearances and specications (Minimum clearances shown are in mm, with a Pioneer double ue shield tted)
Minimum installation clearances with a Pioneer double flueshield fitted (mm) Wetback Dimensions
Clean Air Models A B C D E F G H I J K L M N O Width Depth Height
Ambie One 250 538 589 391 100 275 250 100 839 825 1142 960 427 350 540 577 464 717
Ambie Plus 267 685 658 462 125 275 350 100 925 905 1317 1110 506 360 550 671 550 761
150mm (One)
167mm (Plus)
Pioneer manufacture an extensive range of what Pioneer
term “Ash Floor Protectors” which comply with the minimum
oor protector requirement of AS/NZS2918:2001, and can be
installed with any freestanding Metro wood re.
Metro freestanding wood res do not require an insulated oor
protector as they comply with the minimum oor protector
requirements of AS/NZS2918:2001. These minimum oor
protector requirements are;
• They must be of adequate size to give appropriate wall,
rear and front clearances/projections as detailed in the
clearance chart illustrated below. Note;
- The oor protector must extend 100mm horizontally to
the rear and 200mm horizontally to each side directly
below the door opening, and 300mm forward of the door
opening.
- The upper surface of the oor protector must be made of
non combustible material.
• A suitable oor protector for a Metro freestanding wood
re is therefore any non-combustible material which could
include;
- Ceramic tiles with grouted joints xed directly to timber
ooring.
- A sheet of toughened glass, panel steel etc. laid directly
onto a wooden or other combustible oor.
Note: If being installed onto a concrete or non-combustible floor a floor
protector is not required.
Floor protector size, construction and tting

5
Flue installation
If the home is in a classied “clean air zone”, and dependent
on requirements/restrictions which may be imposed by your
local council, you may or may not be able to install a water
heating device. If in doubt consult your local Metro retailer.
Only Pioneer’s cast jacket wetback system should be tted to
a Metro; alternative wetbacks will void the Metro’s emission
approvals and may seriously affect the performance of the
appliance and void the owner’s warranty.
Note; Wetback systems are not suitable for use in locations where
the water supply has lime content, lime build up inside the coil will
eventually block the coil causing the wetback to fail.
The wetback is tted to the inside rear of the rebox, unless as
detailed in the points below. The connection pipe heights are
illustrated and detailed on the previous page 4. Please note:
• Wetback connections for the Ambience models are 140mm
left of the ue centre, facing the Metro/wall; the return pipe
connection is directly above the inlet connection.
• Reduced height pedestals are available for certain models
to reduce wetback connection heights.
• It is recommended the return pipe has a minimum rise of
1 in 12; performance will reduce as the distance to the
storage cylinder increases.
To t the wetback proceed as follows:
1. Remove the rear panel of the Metro by removing the four
pozi drive screws. Remove the two pre-punched knockouts
from this panel.
2. Two further knockouts will be visible on the inner rear
heatshield; remove these also. Once these are removed
6mm nuts will be visible through the knockout holes.
3. Open the Metro’s door and locate two bolts securing the
pressed washers which are visible on the left hand side of
the rebox for both inlet and outlet connection points.
4. A further three bolt heads will also be visible on the inside
rear wall of the rebox; these are threaded into the 6mm
thick rebox. Remove all three.
5. Using the tube of sealant supplied with the wetback, apply
a liberal bead of sealant around both the two connection
pipes and also the outer circumference of the wetback
which will face and press against the inside rear wall of the
rebox. This will completely seal the wetback to the inside
rear wall of the re on installation.
6. Fit the wetback into the rebox and carefully pass the
connection pipes through the holes in the rear of the
rebox. Securely attach the wetback using the three bolts
previously removed from the rear face of the rebox, tting
them through the slots provided in the wetback’s jacket.
7. The wetback is now ready for connection to the storage
cylinder by a registered plumber.
WARNING! Important Information
• Do not connect to an unvented hot water system.
• Install in accordance with AS 3500.4.1 or NZS 4603
and the appropriate requirements of the relevant
building code or codes.
It is recommended that all Metro freestanding wood res be
installed with the energy efcient Metro ECO ue system which
comes complete with a detailed installation manual. This
installation manual must be presented with your application to
gain consent with your local council.
A copy of the installation manual can be downloaded from
www.metrores.co.nz, or a copy can be obtained from your
Metro retailer. Any alternative ue system must comply with
and be installed as detailed in AS/NZS2918:2001, and a copy
of the installation manual must also be presented with your
application to gain consent with your local council.
All Metro’s require a 150mm diameter ue. Please note:
• All joints in the ue pipe must be sealed with Pioneer re
cement (or similar) and riveted.
• The base of the ue pipe must be sealed into the outlet of
the Metro’s ue outlet. This is critical for optimum operation.
• Refer “Important Information” on page 2.
• The ue systems 150mm diameter ue pipe must terminate
a minimum of 4.6 metres above the top surface of the oor
protector.
Pioneer Double Flue Shield
All Metro’s have been tested with
a Pioneer double ue mounted
shield. For the Metro to be installed
with minimal clearances as the
clearance chart states, only the
Pioneer double mounted ue
shield can be used. All other
ue shields will invalidate the
installation.
The Metro can be installed without a
ue shield, if this is the case it needs to be installed as
AS/NZS2918:2001 stipulates.
ECO Flue System Installation Manual
ECO Flue Systems
Freestanding Flue Systems
ECO Flue System Installation Options............ 2
ECO Base Flue System & ECO Option Kits.... 3
ECO Base Flue System Kit Installation........ 4-5
ECO Option Kit Installation............................. 5
Insert Flue Systems
ECO Insert Flue System Kit Installation .......6-7
ECO Flue System Minimum Heights ..............8
Wetbacks

6
This low-emission, slow combustion appliance is designed to
give you many years of warmth and service, subject to the
following key factors. These key factors, if not adhered to are
the major causes of unsafe installation, poor performance
and ue blockages and potential product failure.
1. Your Metro wood re must be installed correctly. Metro
recommend a competent and suitably qualied NZHHA
installer.
2. The only fuel to be used in this appliance shall be wood
that meets the following criteria.
– Less than 25% moisture content
– Has not been treated with preservatives or
impregnated with chemicals or glue,
– Is not chipboard, particle board, or laminated board,
– Is not painted, stained or oiled
– Is not driftwood or other salt impregnated wood
3. The appliance shall be operated at all times in
accordance with the “Installation and Operating
Instructions” supplied with each appliance.
4. It is preferable that
Metro wood res should be installed with
a Metro ECO Flue System.
5. Coal must not be used as a fuel.
Please also note the following important points:
• In New Zealand a building consent is required from your
local building authority. The homeowner is responsible for
obtaining this consent.
•
As correct installation is critical to the performance and safe
operation of your Metro, it is recommended your Metro be
installed by a NZHHA registered installer or a person suitably
qualied in the installation of wood res. Your Metro retailer
will be able to arrange professional installation for you.
• During the very rst re your Metro will give off an odour
and fumes as the rebox paint cures. Do not be alarmed;
open all windows and externally opening doors in that
room and close any internally opening doors. This curing
process will last for approximately one hour and is likely to
happen this one time.
• Properly seasoned (dry) timber is necessary for the Metro
to operate efciently; rewood that contains a high
moisture content will result in ue pipe blockages, reduce
heat output and create other issues.
Note: Once split, Softwood usually takes 12 months to season - Hardwood
can take up to 24 months to season - Wood must be stored in a location
that enables air circulation. Unseasoned wood stored in a closed
woodshed without air circulation will still be unseasoned 12 months later.
• It is critical that the re not be operated with over worn,
faulty or missing door seals. Door seals will harden over
time and become over-worn (3-4 year’s) this will cause air
to leak into the re, causing the appliance to ‘over re’.
• It is critical that the re not be operated with over worn,
faulty or missing bricks, bafe plate, bafe extension
(white board on the bafe plate)
• It is critical that the re not be operated with cracked, or
broken door glass.
Please note, the above 3 points require regular inspection/
maintenance (every time the ash bed is cleaned out, generally
3-5 times a season) and if not maintained will void the rebox
warranty. A glowing rebox or lower uepipe is just one sign
you are over ring your appliance. Please ensure you keep your
proof of purchase/receipt on any parts you purchase.
• For optimum performance fuel must be loaded so the logs
lay “front to rear” in preference to laying across the width
of the rebox. Spaces should be left between the logs to
enable oxygen to get to as much of the surface of the fuel
as possible.
• A small hot re loaded frequently is more efcient than a
large re burning on a low setting.
• Your Metro is covered by a full unconditional 12 month
warranty on replacement parts, and a 10 year rebox
warranty.
• WE HIGHLY RECOMMEND YOU READ THIS ENTIRE
MANUAL AS INCORRECT OPERATION, MISUSE AND/OR
LACK OF MAINTENANCE WILL VOID THE WARRANTY
• Any modication of the appliance that has not been
approved in writing by the testing authority is considered
as breaching AS/NZS 4013 and will void the warranty
• Do not use ammable liquids or aerosols in the vicinity
of this appliance when it is operating
• Never operate your Metro with the top grill removed
• Do not dry clothes on or near this appliance
• Do not use ammable liquids or aerosols to start or
rekindle the re OR store fuel within the Metro’s specied
installation clearances
• Never operate your Metro with the door ajar, except on
initial start up
• Open the air control fully before opening the Metro’s door
WARNING! Important Information
• This appliance should be maintained & operated at all
times in accordance with this instruction manual
• This appliance should not be operated with cracked door
glass, over worn, faulty or missing door seals
• Do not use driftwood, treated or unseasoned (wet) fuel,
the use of most types of preservative treated wood as
fuel can be hazardous and will damage your appliance
• Burning unseasoned (wet) fuel or incorrect operation on
extended low burn cycles will cause excessive creosote
to form. Creosote is very corrosive and excessive
buildups will result in the ue pipe, ue spigot and upper
burn chamber failing. Failure of the applicance and/
or ue system due to creosote damage is not covered
under warranty. The formation of such is not an appliance
issue it is a fuel and operational issue
•
This appliance must be regularly maintained and
replacement parts must be authorised Metro parts only
• Do not empty ash into a combustible container
Congratulations on the purchase of your Metro wood re
CAUTION! Important Information

7
Wood res are usually installed in the main living area, which is
the section of the home that is usually kept the warmest, being
the area in the home most frequently occupied. However,
before deciding on the best location for your Metro wood re
you may wish to consider:
• Water heating. If you are intending to have a wetback it
is important that the wood re is as close as practically
possible to the water storage cylinder.
• Split level homes are best heated when the wood re is
installed on the lower level, as the heated air will rise to the
higher levels.
• Building construction is another consideration. Specied
clearances from walls, curtains etc must be maintained
and you need to ensure no structural beams or internal
gutters etc are directly above your preferred site. If you
have a two storey dwelling you need to consider the
second storey to ensure you don’t have the ue directly
outside a second storey window.
Generally, you can install your Metro in your home anywhere
that suits you; Pioneer offer various fan systems to transfer heat
to other sections of the home that are not heated sufciently.
It is necessary if using a fan system that the Metro you have
purchased has sufcient output to heat the total area you wish
to heat. Your Metro retailer or installer will be able to advise if
you are uncertain.
Where to install a Metro wood re in your home
If your home is in a classied “clean air zone”, and dependent
on requirements/restrictions which may be imposed by your
local territorial authority (council) you may or may not be able
to install a water heating device. If in doubt consult your local
Metro retailer.
Water heating is another key feature of your Metro wood re, and
on offer are a number of options depending on the model you
have purchased. The Ambie One cannot be tted with a wetback
in a clean air zone, but can be tted with a wetback if installed
on a 2HA+ rural property. The Ambie Plus can be tted with the
ECO wetback in a clean air zone, or either the 3kW or 4kW LTD
wetback if installed on a 2HA+ rural property.
Note: Wetbacks are not suitable for use in locations where the water
supply has lime content. Lime build up inside the coil will eventually
block the coil causing the wetback to fail.
Other considerations are:
• Distance from your Metro to the storage cylinder will affect
the amount of hot water produced.
• Your climate & the manner in which you will ‘re’ your Metro
will determine the amount of hot water produced.
Cost Savings
Wetbacks can enable substantial power savings, dependent
on the climate in the area in which you live. If you live in a
cold climate you are likely to use your Metro for many months
of the year, in which case a Pioneer wetback will reduce or
even eliminate your water heating costs over those months.
If however you live in a warmer climate and use your Metro
for only a few hours a day over the colder months, electricity
savings will be considerably less.
Water Pressure
A common misconception is that you must have a low-pressure
system to have a wetback; this is not true. You must have a
“vented” system and high-pressure cylinders are usually not
vented. However you can install an “indirect” cylinder which
contains a secondary coil inside the storage cylinder, enabling
you to have a wetback while retaining a high-pressure system.
Optional wetbacks
Operating your Metro wood re is simple and you will quickly
learn how to get the best from it. First take a minute to
familiarise yourself with your new Metro.
• Lift the door handle towards you until the latch releases,
then slowly pull the door open.
•
There is a single air control making your Metro easy to adjust.
This control moves from left to right, which is “low to high”.
Simply pull out to increase burn rate or push in to reduce burn
rate. This is a pre-set “low” position. Your Metro must not be
operated at a lower burn rate than this pre-set low allows.
Ambience Series air control
Getting to know your Metro wood re

8
If your Metro has only been installed within the past few days,
the re cement seal at the base of the ue will not be fully cured.
To ensure the cement sets without blistering it is recommended
you burn 2-3 sheets of loosely crumpled newspaper at a time,
approximately once every hour over a 6-8 hour period.
During the very rst re your Metro will give off an odour and
fumes as the rebox paint cures. Do not be alarmed. Open all
windows and externally opening doors in that room and close
any internally opening doors. This curing process will last for
approximately one hour and is likely to happen this one time.
Start up
Place a quantity of loosely crumpled newspaper on the base
of the rebox until it is approximately 50% full of paper, or
place relighters on the base of the rebox. Add dry kindling
and move the air control knob fully to the right, being the “full
open” position.
Light the paper at two or three locations across the front of the
door opening and leave the door slightly ajar resting on the
latch pin if necessary for a few minutes while the re establishes.
Once the kindling is burning well, open the door and add 2-3
small logs at a time until you have a well-established re. Usually
this will take approximately 30 minutes, during which time the air
control should be set on “high” and the door should be closed,
except for the initial few minutes and when fuel is being added.
Normal operation
Once the re is well established, regulate the air control to
achieve the desired burn rate and heat output. As you move
the air control to the right, burn rate, rebox temperature and
heat output will increase, if you move the control to the left
they will decrease.
Please note:
• Always open the air control fully prior to opening the door,
then open the door slowly.
• When loading logs, place them end-on, “front to back”; air
spaces should be left between the logs to enable oxygen
to get to as much of the surface of the fuel as possible.
• Every time you refuel, leave the air control on “high” for a
minimum of 20-25 minutes.
• Never use the door to force wood into the rebox, as this is
likely to break the glass.
Cooking
All Metro’s are designed to enable cooking of soups, stews
and casseroles etc, and your Metro will easily boil a at
bottom stainless steel kettle. The Radiant Series have a
dedicated cooking top enabling large pots to be placed on
the cook top, while all other models have a lift-off grill.
Note: Metro’s supplied with a lift-off top grill have this feature to enable
the grill to be removed for cleaning if you have a spill. The lift-off top
grill must be left on when cooking, because if removed the wall
temperatures next to the appliance may become excessive and
the top of the rebox is generally too hot to cook on directly. Please
note: Although very durable, Metro’s in a satin stainless look are not
recommended to be used to cook on.
Operating your Metro wood re
Cleaning and maintenance for your Metro wood re
The Ambience Series wood res outer panels are coated with
vitreous enamel.
• Vitreous enamel is extremely durable and designed to
last the life of the appliance. As vitreous enamel is glass, a
solid or heavy object dropped or banged against a panel
could chip the enamel surface.
All model Metro’s can be cleaned with a cloth when the
appliance is not operating.
• This appliance must be regularly maintained and
replacement parts must be authorised Metro parts only.
Door glass and glass replacement
Providing your fuel is properly seasoned, under normal
operating conditions the air-wash design of the Metro’s rebox
will keep the door glass clear. If the glass requires cleaning you
may use either a razor blade scraper or an oven cleaner.
If your door glass breaks it must be replaced with 5mm thick
ceramic glass which is available from your local Metro retailer.
Refer specic glass replacement instruction below.
1. Take the door off your Metro.
2. Remove the 4 cap screws protruding through the back of
the door frame.
3. Release the 6 [8 for Ambie Plus] tensioning screws by
turning clockwise, these are accessible through holes in
the back of the door frame. Take care not to screw these
in any further than necessary which is ush with the cast
hinge boss as you run the risk of the screw busting out the
back and breaking the glass.
4. Unbolt and remove the bottom section of the door frame.
5. Remove the 6mm nut securing the latch to the spindle,
gently tap the latch plate until it comes loose on the
spindle, remove the plate and extract the door handle
spindle from the frame.
6. You can now extract the cast backing plate from the door
frame, take care not to drop the casting as it may break.
7. The glass can now be removed out the same opening.
8. Replacement is the reverse of the above procedure with
the following notes.
9. Fully tighten the 4 removable section securing screws
before attempting to tension the glass in the frame.
10. Fit the 4 long locating screws leaving them protruding by
approx 4mm, this correctly locates the casting inside the
frame.

9
11. Now start tensioning the frame to the glass by gently turning
the adjusting screws counterclockwise working
your way
diagonally around the 6 screws [8 for Ambie Plus]. Do not
over tighten.
12. You will need to go around 2 or 3 times as the glass tape
compresses, take care not to over tighten as you will bend
the frame edges. An approximate force of 5 to 10Kg on the
end of the Allen key is enough.
13. Now retighten the 4 external locating screws and ret the
latch assembly.
Door seals
Over time, usually 3-4 years, the door and glass seals will
become hard and cause air to leak into the rebox, causing
the appliance to ‘over re’. Your Metro retailer stocks
replacement woven breglass door and glass seals, which
need replacing when they become hard and over worn.
The door of your Metro is easily removed. Hold it in both hands
and lift the hinge end of the door up and over the top hinge
pin, then lower the door from the bottom hinge pin.
Side bricks
Hair-line cracks are not uncommon and are a result of
the intense heat within the Metro’s rebox, coupled with
mechanical damage caused by accidental impact when fuel
is being loaded. However if the side bricks become cracked to
the extent that they start to break up, they must be replaced.
Door adjustment
From time to time as the door rope and glass tapes compress it
becomes necessary to adjust the door. There are 2 areas that
can be adjusted.
1. Door latch pin, using a 6mm hex key hold the cap screw
and loosen the nut inside the rebox, gently tap the latch
pin assembly to the rear of the re a couple of millimeters,
retighten and try the door, repeat if required, make sure the
roller is still free to rotate. Be sure not to set the pin too far
back as this latch design requires very little force from the
user to obtain a good seal, it should be just rm at the nal
latching movement.
2. Door hinge, as you close the door you should feel the door
rope should start to contact the rebox lip when the door
latch is about 30mm away from the latch pin, if it doesn’t
or you can see a gap looking down between the rope
and the rebox at the hinge end when the door is closed,
open the door and loosen the top hinge bolt and screw
the top jacking screw clockwise 1 full turn, nip the bolt
up then loosen the bottom retaining bolt and unscrew
counterclockwise the bottom jacking screw 1 full turn while
pushing down on the opened door this will force the hinge
to rotate around the top bolt until the bottom jack screw
bears against the jacking plate, retighten both bolts and
close the door, repeat if required.
Ash removal
Over a period of time ash will build up in the base of the
Metro’s rebox and require removal. The time this build-up
takes depends on the density and cleanliness of your fuel.
To remove the excess ash your Metro should not be operating.
• Open the door, and using a hearth shovel or similar, empty
the excess ash directly into a steel or non-combustible
container.
• If the ash is not disposed of immediately, be careful where
you store it, as the ash can retain heat for many days and
become a re hazard.
• You must leave a bed of ash in the base of the rebox
approximately 10mm deep; this insulates the base of the
rebox and improves combustion.
Top bafe
This is a ‘sacricial’ wear part of the rebox and should be
checked monthly. Usually only the “Promet” (white board)
front/underneath section needs to be replaced when it starts
to disintegrate.
Note: Cracks in the promet are not uncommon and have no adverse
effect on the operation of your Metro.These cracks are the result of
intense heat coupled with expansion and contraction. Burning wood
which is not properly seasoned, i.e. 25% moisture content or more, will
over time cause the promet to disintegrate and require replacement.
Flue systems
Should be checked annually, particularly the bottom end
of the lower ue section at its rear lock formed joint. If
deterioration is noticed contact your Metro retailer or installer.
The ue pipe should also be swept a minimum of once a year,
or as required during the winter season. If smoke enters the
room when you open the Metro’s door this usually indicates
the ue pipe is becoming restricted and needs cleaning. The
frequency of ue pipe cleans depends on many factors, with
the main variables being:
• The seasoning of the wood. If not properly seasoned you
will require frequent ue pipe cleans.
• The density of the wood. Softwoods generally result in more
deposits building up in the ue pipe.
To clean the ue pipe of your Metro, proceed as follows:-
• Open the Metro’s door fully, reach inside with the palm
of your hand face-up and extended, lift the top bafe
approximately 20mm, then lift it forward out through the
door opening, placing it on a sheet of newspaper you have
placed on the front of the oor protector.
Note: Some appliances have a two piece top baffle.
• Close the door and slide the air control to the left.
• Once on the roof, remove the cowl from the top of ue
system and sweep the ue pipe using a 150mm-diameter
ue pipe brush as detailed in the instructions provided with
the uebrush.
• Once the ue pipe is clear, clean and ret the cowl.
Remove the excess soot which has fallen into the rebox,
leaving a layer of ash 10mm deep on the base of the
rebox, then ret the top bafe.
Note:The baffle must be fitted so its rear is touching the back of the
rebox; if uncertain refer to page 3 in the installation section at the front
of this manual, which shows illustrations of the baffle location.
Cleaning and maintenance for your Metro wood re

10
If your Metro is installed correctly, your fuel is dry and you
operate your re correctly, you will nd it to be a pleasure to
use. Metro’s many years of experience within the wood heating
industry has shown that dissatisfaction is mainly due to:
• unseasoned fuel
• faulty installation
• operational error
• or a combination of the above 3 points.
The following may be of assistance if you are experiencing any
of these problems.
SMOKE ENTERS THE ROOM WHEN THE METRO’S
DOOR IS AJAR (Possible reasons and solutions)
Check ue pipe joins:
If the ue pipe joins are not sealed correctly, the ue pipe will
not draw as well as it should. The ue pipe join connecting into
the ue spigot on top of the Metro is most critical, if this is not
sealed correctly, smoke will enter the room when the door is
ajar. To check this join is sealed correctly, run a match or lighter
ame around the join. If the ame is sucked into the spigot then
it is not sealed correctly. This check needs to be done when
the re is not going. Ensure you check the rear of the ue pipe/
spigot join, as due to the seam in the ue pipe, this is the most
common area for not being sealed correctly.
Ensure the fuel you are using is correctly seasoned:
If you are burning unseasoned fuel (wet), the re will cause
nothing but problems. The Metro won’t deliver much heat, it
will be lazy, smoke will enter the room when the door is ajar,
and the door glass will run black. Unseasoned fuel is the main
contributor to excessive creosote deposits which can be
corrosive to your appliance and ue system.
Flue pipe length is too short:
Add more ue pipe as the longer the ue system, the better the
draw of the ue pipe. Please note, if you did not purchase the
Metro ECO Flue System, you will not have the ECO Cowl which
increases draw. We highly recommend the Metro ECO Cowl is
tted as this will increase the draw. If you already have an ECO
Cowl and smoke is still entering the room, please add another
600mm length of ue pipe.
Downdraft:
If you have checked all of the above and the re is still smoking
into the room, it’s possible there may be a down draft issue.
Down draft is environmental and can be caused by many
variables, and it is purely trial and error to ascertain the cause.
Solutions may be:
• ‘H’ Cowl, designed purely for downdraft issues, but if you
have an ECO Cowl tted as standard, you will also need to
add another 600mm of ue pipe to compensate as the H
Cowl is shorter in length.
• Directional Cowl, designed for high wind areas.
Air control setting:
Ensure the air control setting is on high before opening the door
to reload, as this increases the draw up the ue pipe. Open the
door slowly.
If your Metro did not smoke, but its starting too and
is getting worse:
The ue pipe is in need of a clean. It is recommended that the
ue pipe be cleaned every season, however if you are burning
the re on low a lot, or are using unseasoned fuel, ue pipe
cleans will be required more frequently.
Correct operation:
Modern day wood res need to be operated hard and fast,
more so than low and lazy to ensure the rebox and ue
pipe runs hot and efciently. If the re and ue pipe is up to
temperature it will perform extremely well, the smoke will draw
up the ue pipe with ease, and the re will produce good
amounts of heat.
If the re is operated on low a lot of the time, the door glass will
run black, the ue pipe will tend to block up more frequently
and the re will end up smoking into the room when reloading.
It’s better to have a small re running hard and fast, rather than
a big re running low and lazy.
OTHER ISSUES YOU MAY EXPERIENCE
I can smell smoke in the room after a low burn cycle:
The smell is creosote that will be seeping through the ue
pipe join or out of the ue spigot onto an external surface,
thus creating the smell in your room. The cause will be either
unseasoned fuel, fuel mass too large, incorrect operation on
low burn cycles or a combination. Creosote is very corrosive
and excessive buildups will result in the ue pipe and potentially
the ue spigot and upper burn chamber failing. The formation
of excessive creosote is not an appliance issue, it is a fuel and
operational issue. Failure of ue pipe or rebox due to creosote
build up is not covered under warranty as excessive creosote
build up is only possible from either unseasoned fuel or incorrect
operation.
The Metro is noisy as it heats up and cools down:
There will always be some expansion and contraction noise
as the Metro heats and cools. This can usually be reduced by
loosening three nuts at the rear of the appliance. To remedy,
locate the 25mm deep cavity at the rear of your Metro between
the ‘rear panel’ and the ‘inner rear heat shield’. You will see a
6mm nut and two 6mm bolt heads in this cavity. Using a 10mm
ring or open ended spanner, loosen all three so they are nger
tight only.
On all non-DV model Metro’s the air channel that allows the
combustion air to enter the re is tted to the top underneath of
the door opening. It is tted with two M6 bolts. Slightly loosen both
of these bolts. Note: This does not apply to the ECO DV models.
The Metro won’t turn down as much as it did
The door itself may need readjusting, the hinge and latch is
slotted and allows for movement. Loosening the hinge and
moving it back a few mm will make the door seal tighter and
stop air leaking into the re. The door and glass seals may be in
need of replacing, which is generally required every 3-4 years.
Familiarise yourself with the instructions on page 9 before
proceeding with this maintenance.
Troubleshooting your Metro wood re

11
Metro wood res are manufactured in New Zealand, using
the highest quality of materials, workmanship and the latest
manufacturing techniques, which is why we offer a full 10 year
rebox warranty and 1 year parts warranty for peace of mind.
METRO WARRANTY
(NZ Consumer laws apply to this warranty)
Pioneer Manufacturing Limited (Pioneer) warrants the steel
rebox against defective materials and workmanship which
would render it unt for normal domestic use, from the date of
purchase by the original consumer, for a period of 10 years.
Components including panel coating, door retainers, door
seals, glass, trim, bafe & bricks are warranted for a period of
1 year from the date of original purchase for normal domestic
use against defective materials and workmanship.
All associated accessories including, but not limited to, fans,
ue systems, ue shields, wetbacks, tool sets, ash pots etc, are
covered by a 1 year warranty against defective materials and
workmanship.
It is recommended, but not a condition of this warranty, that a
full service/inspection of the Metro wood re be carried out at
the end of each winter season.
Warranty Conditions:
• The Metro wood re must be installed, operated and
maintained strictly in accordance with the building code
and this installation and operation manual.
• The Metro wood re must be installed and used in a
domestic application.
• This warranty covers appliance like for like replacement or
repair at the manufacturer’s discretion but excludes freight,
travel, installation, labour and/or any other associated costs.
• Pioneer or their agents are not liable for any loss or expense
direct or indirect arising from the failure of any part or
operation of the appliance.
• Operation of this appliance in violation of the warnings in this
operation and installation manual will void this warranty.
• Your Metro wood re must be regularly maintained and we
recommended it is also serviced annually. Proof of servicing
may be required. If a wood re is not regularly maintained
and serviced, the life span will be reduced. If your Metro
wood re has been neglected, by not being regularly
maintained and serviced, warranty may be declined.
• It is critical that the re not be operated with over worn, faulty
or missing door seals. Door seals will harden over time and
become over-worn (3-4 year’s) this will cause air to leak into
the re, causing the appliance to ‘over re’.
• It is critical that the re not be operated with over worn,
faulty or missing bricks, bafe plate or bafe extension (white
board on or under the bafe plate)
• It is critical that the re not be operated with cracked, or
broken door glass.
• A claim under this warranty should be directed to the retailer
who supplied the Metro wood re. If this is not possible write
directly to the manufacturer stating details of fault, model
and serial number of your Metro, date and proof of purchase
and name of retailer where the Metro was purchased.
Warranty Exclusions:
This manufacturer’s warranty does not cover:
• Service calls which are not related to any defect in the
product (i.e. operational, installation or fuel issues). The
cost of a service call will be charged if the problem is not
found to be a product fault.
• Defects caused by factors other than normal domestic use
or use in accordance with the product’s operation manual.
• Defects caused through the product being operated in
an “over-red” manner resulting in sections of the rebox
operating excessively hot to the point that sections glow
red. (Note – This will result in distortion of the rebox)
• Defects to the product caused by accident, neglect, misuse
or act of God.
• The cost of repairs carried out by non-authorised repairers
or the cost of correcting such unauthorised repairs.
• Required maintenance as set out in this manual.
Service under this manufacturer’s warranty must be provided
by a repairer authorised by Pioneer Manufacturing Ltd. Such
service shall be provided during normal business hours.
Purchase Date
Serial Number
Model
Colour
Retailer
WARNING! Complete and retain these details at time of purchase:
Warranty details for your Metro wood re
Note: The above 3 points require regular inspection/
maintenance (every time the ash bed is cleaned out,
generally 3-5 times a season) and if not maintained will
void the rebox warranty. Please ensure you keep your
proof of purchase/receipt on any parts you buy.
IMPORTANT INFORMATION

Metro Accessories
Metro offer a range of heating accessories designed to
compliment your Metro wood re. See below for some of the
products within our heating accessory range.
This range of accessories includes oor protectors, heat transfer
systems, child guards, bafes, bricks and more. For further
details ask your Metro retailer for a copy of the Metro heating
accessories brochure, or visit www.metrores.co.nz
ECO Flue Systems
Child Guards
Corner and Wall Floor Protectors
Flashrites and Versatiles
Heat Transfer Systems
Glass Tape
Wetbacks
Universal Door Seal Kits
Door Seal Rope
High Temperature Paint
Fire Cement And Silicone
Chubb Smoke Detectors
Metro - Visit us online today www.metrores.co.nz
Metro Wood Fire Specications
Metro have a Specications Brochure available which details
relevant compliance data for every model. This brochure is
updated annually and details the minimum clearances and
specications for all models, which is generally required when
applying for a building consent. See your Metro retailer to
obtain a copy, or visit www.metrores.co.nz
metrores.co.nz
Visit the Metro website: www.metrores.co.nz to view Metro’s
‘video demos’ showing the latest in wood re technology energy
saving options. You can view the entire Metro product range,
nd out where your nearest Metro retailer is located or simply
check out the latest specications, installation requirements
and emission and efciency data for the Metro of your choice.
Pioneer heating accessories