metrofires ECO Mega Smart User manual

ECO Mega Smart Built-In
Wood Fire Installation & Owner’s Operation Manual
M1025 01/13
PO Box 11, Inglewood 4347, New Zealand
Ph [phone] • Fax [phone]
info@metrores.co.nz • www.metrores.co.nz
Installation Important information ................... 2
Preparing the wall/opening cavity .................. 3
Installing your Metro ...................................... 4
Floor protector requirements ......................... 5
Flue and wetback Installation......................... 6
Operation Important information .................... 7
Where to install a Metro in your home............ 8
Getting to know your Metro ........................... 8
Operating your Metro .................................... 8
Cleaning and maintenance ......................9-10
Troubleshooting........................................... 11
Metro warranty ............................................ 12

PAGE 2
This Metro wood fire has been tested to and complies with
AS/NZS 2918:2001 when installed in accordance with this
manual. Please ensure you are fully conversant with this relevant
standard and the contents of this manual. Correct installation is
critical to the safe operation and performance of this wood fire.
Please take particular note of the following:
• All ue joints must be sealed and riveted; the bottom of
the ue in particular MUST be fully sealed into the ue
spigot of the Metro wood fire and bolted through the hole
in the spigot.
• In New Zealand, the Metro re must be bolted securely to
the oor to comply with the seismic restraint provisions of
AS/NZS 2918:2001.
• The Metro fascia is coated in vitreous enamel or silver high
temperature aluminised paint, take care during assembly
and when lifting or fitting the fascia that you do not
damage this coating. Do not lift the Metro fascia with your
fingers under the louvres.
The function of the Metro ECO Mega Smart Built-In is to
enable the fire to be installed into a timber framed wall
replacing a masonry chimney at a fraction of the cost.
• Installation must be strictly in accordance with this manual
to comply with the test approvals to AS/NZS 2918:2001
held by Pioneer Manufacturing Limited.
• Certain points within this manual are critical to the safe
operation of the Metro ECO Mega Smart Built-In.
These points are highlighted by being shaded within a
grey panel.
• Refer to stage 4 in relation to oor protector requirements
prior to commencing installation.
The Metro ECO Mega Smart Built In
Having read the three critical bullet points above, unpack and
familiarise yourself with the various components of the Metro
ECO Mega Smart Built-In;
Supplied with the Metro ECO Mega Smart Built-In:
• 1 x Fascia
• 1 x 200mm/250mm liner spigot
• 1 x Airslide
• 1 x Bag of assembly screws, bolts and nuts
• 1 x Installation manual
• 2 x Bricks
Not supplied but required:
• 2 x Restraint xtures (masonry anchors or wood screws)
• 1 x ECO Built-In Flue System
S tage 1 – Unpacking and familiarisation
• Aminimumlengthof4.0metresof150mm
diameteruepipeisrequired.Thetotallength
ofthe150mmuepipemustbefullyencased
fromtoptobottomwitha200mmdiameterinner
casinganda250mmdiameteroutercasing.
CAUTION! Important Information
• Mixingofapplianceorue-systemcomponents
fromdifferentsourcesormodifyingthedimensional
specicationorcomponentsmayresultin
hazardousconditions.
Wheresuchactionisconsidered,themanufacturer
shouldbeconsultedintherstinstance.
• DonotinstallaMetroifthereisanysignofvisible
damage
CAUTION! Important Information
• WEHIGHLYRECOMMENDYOUREADTHISENTIRE
MANUALASINCORRECTOPERATIONAND/ORLACK
OFMAINTENANCEWILLVOIDTHEWARRANTY
•  Theapplianceandue-systemshallbeinstalledin
accordancewithAS/NZS2918andtheappropriate
requirementsoftherelevantbuildingcodeorcodes
• Anymodicationoftheappliancethathasnot
beenapprovedinwritingbythetestingauthorityis
consideredtobeinbreachoftheapprovalgranted
forcompliancewithAS/NZS4013
WARNING! Important Information

PAGE3
915MM - 1000MM
1200MM
818MM
1000MM
9MM PROMINA
BOARD OR
EQUIVALENT
NON-
COMBUSTIBLE
MATERIAL
PLEASE NOTE:
FIRE RATED
GIB BOARD
IS NOT AN
ACCEPTABLE
MATERIAL
• Anairventorventsarerequiredontherearofthe
enclosure.Thebottomedgeofthisvent/ventsmust
benomorethan100mmabovetheoorandhavea
minimumsurfaceareaof32000sqmm.I.Eaventof
400mmx80mmontherearofthecavity.
• Iftheenclosureisthroughanexternalwall,suitable
precautionswillbenecessarytopreventrodents
anddebrisfromenteringorrestrictingtheairvents.
Ifgrillsareusedensuretheminimumventareais
maintainedthroughthegrillitself.
CAUTION! Important Information
• Thetimberframeopeningmustbeaminimum
of845mmhighand915mmwide.A1000mmx
1200mmsheetof9mmprominaboardorequivalent
non-combustiblematerialisrequiredaroundthe
fasciawithamaximumopeningtotaroundthe
ECOMegaSmartBuilt-Inreboxof818mmhigh
and1000mmwideasillustratedinDiagrams1&2.
• PleasenotereratedGibboardisnotan
acceptablematerial.
CAUTION! Important Information
Prepare an opening in the wall as illustrated in Diagram 1.
• If the enclosure is constructed to the full height of the
room and is fully open/vented into the ceiling cavity of
the home, then the venting requirements as detailed in
Diagram 2 of this page are not required.
• If the ECO Mega Smart Built-In is built into an enclosure
that is not open/vented to the ceiling cavity, the
enclosure must be vented as illustrated in Diagram 2
and specified in the grey panel below.
• Insulation is not required under the ECO Mega Smart
Built-In, it may sit directly onto a timber or particle
board oor. Note: Raise the re box to suit any oor
protector height.
• The distance from the front edge of the enclosure
(directly behind the fascia) to the centre of the ue is
445mm as shown.
Note: If a brick front is to be built you need to allow for the thickness
of the bricks.
S tage 2 – Preparing the wall opening/cavity
Diagram 1
Diagram 2
FLUE
CENTRELINE
VENT (S)
445MM
670MM MIN
845MM
818MM
1000MM
9MM PROMINA BOARD OR EQUIVALENT
NON-COMBUSTIBLE MATERIAL
PLEASE NOTE: FIRE RATED GIB BOARD IS
NOT AN ACCEPTABLE MATERIAL

PAGE4
• IMPORTANT; If the ECO Mega Smart Built-In is to have
a raised oor protector the base on which the ECO Mega
Smart Built-In will be installed on needs to be raised to the
same height.
• Pay particular attention to making sure the oor where the
re will sit is level and at as any discrepancies will make
it difficult to slide the fire into place and to align the fascia
correctly, also be precise when cutting the opening as the
fascia will only cover the top of the opening by 7 or 8mm.
• Be sure to maintain a minimum air gap to combustible
material inside the cavity as set out as follows:
• Remove from within the rebox the plastic bag containing
the component kit, two rebricks wrapped in cardboard
and the top bafe assembly.
• Position the ECO Mega Smart Built-In into the wall
opening you have created (Diagram 1), slide the cabinet
into the cavity until the front edge of the ECO Mega Smart
Built-In cabinet is 3-4mm behind the front face of the wall
lining (Diagram 3).
Note: if you intend constructing a brick fascia in front of the wall lining then
the front edge of the ECO Mega Smart Built-In cabinet should be 3-4mm
behind the front face of the bricks.
• Check the ECO Mega Smart Built-In is central by ensuring
the clearance between each side of the cabinet and the
sides of the opening are equal.
• Secure the ECO Mega Smart Built-In to the oor through
the two restraint holes provided in each corner at the
front of the cabinet. Masonry anchors are required for a
concrete oor and wood screws for a timber or particle
board oor.
Note: this must be secured rigidly to meet the seismic restraint
requirements of AS/NZS2918:2001
• Using a 10mm spanner, remove the two bolts holding the
air slide spacers which are located at the top, front of the
rebox, ensuring the control arm of the air slide is located
on the right side of the rebox. Attach the air slide to the
rebox using the two bolts and spacers.
• Position the 200mm/250mm diameter “liner spigot” into
the top of the cabinet centralising it with the centre of the
ue spigot. Secure the “liner spigot” into position using the
twelve self tapping screws supplied.
• Unwrap the two rebricks from the cardboard wrapper
and t the side bricks to each side of the rebox.
Top Sides Rear
Air Gap 30mm 27mm 50mm
3-4MM
Diagram 3
S tage 3 – Installing the ECO Mega Smart Built-In
9MM PROMINA BOARD
OR EQUIVALENT NON-
COMBUSTIBLE MATERIAL
PLEASE NOTE: FIRE
RATED GIB BOARD IS
NOT AN ACCEPTABLE
MATERIAL

PAGE5
S tage 5 – Fitting the ECO Mega Smart Built-In fascia
On a at surface (a oor) open the fascia carton and remove
the door. Taking the door in both hands, with the spindle end
in your right hand and the outer face of the door facing you,
attach the door to the rebox as follows;
• With the door in a 45 degrees open position, allow the lower
hinge pin on the bottom left hand side of the rebox to pass
into the hole provided in the bottom of the door frame.
• Lift the door until the top of the door frame passes over the
top of the hinge pin, align the hole provided on the top face
of the door frame and lower it down over the top hinge pin.
• Take the door handle from the plastic bag and screw it onto
the door spindle by turning it clockwise.
• Remove the four speed clips from the plastic bag and t
them to the holes provided in the four tabs located in the
front of the cabinet.
• Attach the fascia with the four longer screws that are
supplied in the plastic bag, taking care that the air control
lever passes through the slot provided in the fascia.
Centralise and level the fascia on the re box insert door and
secure the four screws.
Note: If there is to be a timber or combustible mantelshelf above the
Built-In, it shall be a minimum of 500mm above the top of the ECO Mega
Smart Built-In fascia. If less than the above minimum specified dimension,
a deflector will be required under the mantelshelf in accordance with AS/
NZS2918:2001.
The Metro ECO Mega Smart Built-In requires an insulating oor
protector, minimum requirement is 18mm thick Promina board
or equivalent, nished with a non combustible tile or similar.
This oor protector must be a minimum width of 1057mm and
a minimum overall depth of 505mm. Minimum overall depth is
the distance from the front of the wall lining (behind the fascia)
to the front non-combustible point of the Floor Protector.
S tage 4 – Building / installing the oor protector
Depth Height Width
Fascia 30mm 825mm 1057mm
Depth Height Width
Firebox 621mm 815mm 860mm
ECOMegaSmartBuilt-In
621MM
815MM
505MM
825MM
HINGE PIN
HANDLE
FASCIA
DOOR
INBUILT
CABINET
SEISMIC RESTRAINT
FIXING POINTS
AIR CONTROL
KNOB
Diagram 1

PAGE 6
S tage 6 – Fitting the ue system
It is recommended a “Metro ECO Built-In Flue System” be
used with the installation of your Metro ECO Mega Smart
Built-In. The Metro ECO Built-In Flue System incorporates
Metro’s unique vertical discharge cowl which improves ue
draft and performance of the Metro ECO Mega Smart Built-In
wood fire.
• Aminimumlengthof4.0metresof150mm
diameteruepipeisrequired.Thetotallengthof
the150mmuepipemustbefullyencasedfrom
toptobottomwitha200mmdiameterinnercasing
anda250mmdiameteroutercasing.
CAUTION! Important Information
S tage 7 – Metro ECO Mega Smart Built In – Water heater fitting instructions
Box Contents:
• 1 x Metro Eco Mega Smart Built In water heater
• 1 x 70 ml tube of Pioneer re cement
INSTALLATION - This water heater is designed to bolt
externally to the firebox, it can be fitted to either side, fitting
the water heater is best performed prior to installing the fire.
1. Remove the Fascia (if tted) then remove the vertical angle
cover plate located just behind the door hinge or door latch
pin depending on which side you intend fitting the water
heater to.
If fitting to the hinge side it is recommended you
remove the hinge also to assist with access clearance.
2. Fold open the side return of the inner wrap so it is parallel with
the outer cabinet, this is to allow room for the water heater to
slide in between the rebox and the wrap.
3. Remove the 5 x 50mm knock out plates from the 2 inner
wraps and outer cabinet through which the copper pipes will
exit.
4. With a long handled 10mm set spanner reach in between
the inner wrap and the rebox and loosen the nuts on the
2 rear and 1 front water heater securing Pozi drive screws,
then unscrew from the inside and discard 2 of the 6mm nuts
as the rear screws will thread directly into the water heater
casting.
5. Remove the water heater from it’s box and inspect the
threaded holes making sure the Pozi drive screws removed
from the rebox will thread in easily.
6. Thoroughly clean the 2 copper pipe ends with a file or emery
paper, this will make brazing easier.
7. Smear a liberal amount of Pioneer fire cement over the
anged face of the water heater.
8. Holding the water heater by the bottom of the casting and the
2 x 25mm tubes facing the rear of the re carefully position
the water heater in between the inner wrap and the rebox
until the pipes enter the inner wrap then slide the water heater
along until the front Pozi screw lines up with the slotted hole.
Take care to keep the water heater close to the wrap and
away from the rebox so as to not wipe the re cement off.
Position the water heater so the front screw passes through
the slotted hole in the water heater, t a 6mm nut and washer
and hand tighten.
9. Pivot the water heater around this bolt to fit the remaining 2
Pozi drive screws which are threaded into the casting.
10. Fully tighten all Pozi drive screws, you should see re cement
oozing out around the edges which will indicate a good
square fit.
11. Insulate pipes where they exit the outer cabinet as cold air is
being drawn in past this point.
12. Bend the side return back so it folds around the front of the
water heater and ret the angled cover plate, this is critical.
13. Braze the required pipe work to the 2 x copper pipes in
accordance with standard wet back installation requirements
and inspect for leaks.
Both side bricks must be fitted inside
the rebox.
14. Ensure all rebox and wetback installation and operation
manuals are left for the home owner.

PAGE 7
This low-emission, slow combustion appliance is designed
to give you many years of warmth and service, subject to the
following key factors. These key factors, if not adhered to are
the major causes of unsafe installation, poor performance and
ue blockages and product failure.
1. Your Metro wood fire must be installed correctly. Metro
recommend a competent and suitably qualified installer.
2. The only fuel to be used in this appliance shall be wood
that meets the following criteria.
– Less than 25% moisture,
– Has not been treated with preservatives or impregnated
with chemicals or glue,
– Is not chipboard, particle board, or laminated board, and
– Is not painted, stained or oiled
3. The appliance shall be operated at all times in accordance
with the “Installation and Operating Instructions” supplied
with each appliance.
4. Metro’s should only be installed with Metro ECO Flue
Systems.
5. Coal must not be used as a fuel.
Please also note the following important points:
• In New Zealand a building consent is required from your
local building authority. The homeowner is responsible for
obtaining this consent.
• As correct installation is critical to the performance
and safe operation of your Metro, it is recommended
your Metro be installed by a registered installer or a
person suitably qualified in the installation of wood fires.
Your Metro retailer will be able to arrange professional
installation for you.
• During the very rst re your Metro will give off an odour
and fumes as the rebox paint cures. Do not be alarmed;
open all windows and externally opening doors in that
room and close any internally opening doors. This curing
process will last for approximately one hour and is likely to
happen this one time.
• Properly seasoned (dry) timber is necessary for the
Metro to operate efciently; rewood that contains a high
moisture content will result in ue pipe blockages and
reduce the heat output.
Note: Softwood usually takes 12 months to season - Hardwood can take
up to 24 months to season - Wood must be stored in a location that
enables air circulation. Unseasoned wood stored in a closed woodshed
without air circulation will still be unseasoned 12 months later.
• It is critical that the re not be operated with over worn,
faulty or missing door seals. Door seals will harden over
time and become over-worn (3-4 year’s) this will cause air
to leak into the re, causing the appliance to ‘over re’.
• It is critical that the re not be operated with over worn,
faulty or missing bricks, bafe plate, bafe extension
(white board on the bafe plate)
• It is critical that the re not be operated with cracked, or
broken door glass.
Please note, the above 3 points require regular inspection/
maintenance (every time the ash bed is cleaned out, generally
3-5 times a season) and if not maintained will void the rebox
warranty. Please ensure you keep your proof of purchase/
receipt on any parts you buy.
• For optimum performance fuel must be loaded so the logs
lay “front to rear” in preference to laying across the width
of the rebox. Spaces should be left between the logs to
enable oxygen to get to as much of the surface of the fuel
as possible.
• A small hot re loaded frequently is more efcient than a
large fire burning on a low setting.
• Your Metro is covered by a full unconditional 12 month
warranty on replacement parts, and a 10 year rebox
warranty. See page 12 for warranty conditions.
• WEHIGHLYRECOMMENDYOUREADTHISENTIRE
MANUALASINCORRECTOPERATIONAND/ORLACK
OFMAINTENANCEWILLVOIDTHEWARRANTY
• Anymodicationoftheappliancethathasnot
beenapprovedinwritingbythetestingauthorityis
consideredasbreachingAS/NZS4013
• Donotuseammableliquidsoraerosolsinthe
vicinityofthisappliancewhenitisoperating
• Donotuseammableliquidsoraerosolstostartor
rekindlethere
• NeveroperateyourMetrowiththedoorajar,
exceptoninitialstartup
• DonotstorefuelwithintheMetro’sspecied
installationclearances
• Donotdryclothesonornearthisappliance
• OpentheaircontrolbeforeopeningtheMetro’sdoor
WARNING! Important Information
• Thisapplianceshouldbemaintained&operatedat
alltimesinaccordancewiththisinstructionmanual
• Thisapplianceshouldnotbeoperatedwithcracked
doorglass,overworn,faultyormissingdoorseals
• Donotusedriftwood,treatedorunseasoned(wet)
fuel,theuseofmosttypesofpreservativetreated
woodasfuelcanbehazardous
• Donotemptyashintoacombustiblecontainer
CAUTION! Important Information
Congratulations on the purchase of your Metro wood fire

PAGE8
Wood res are usually installed in the main living area, which
is the section of the home that is usually kept the warmest,
being the area in the home most frequently occupied.
However, before deciding on the best location for your Metro
wood fire you may wish to consider:
• Split level homes are best heated when the wood re is
installed on the lower level, as the heated air will rise to the
higher levels.
• Building construction is another consideration. Specied
clearances from walls, curtains etc must be maintained
and you need to ensure no structural beams or internal
gutters etc are directly above your preferred site. If you
have a two storey dwelling you need to consider the
second storey to ensure you don’t have the ue directly
outside a second storey window.
Where to install a Metro wood fire in your home
Operating your Metro wood fire is simple and you will quickly
learn how to get the best from it. First take a minute to
familiarise yourself with your new Metro:-
• Raise the door handle anticlockwise until the latch
releases, then slowly pull the door open. Load fuel and
then close the door ensuring the latch is secure. Never
operate with the door open or not latched securely,
except on start up – see below.
• There is a single air
control making your
Metro easy to adjust.
This control moves from
left to right, which is
“low to high”.
Getting to know your Metro wood fire
ECO MEGA SMART BUILT-IN
AIR CONTROL
Operating your Metro wood fire
Start up
Place a generous quantity of loosely crumpled newspaper
on the base of the rebox until it is approximately 50% full of
paper, or place relighters on the base of the rebox. Add dry
kindling and move the air control knob fully to the right, being
the “full open” position.
Light the paper at two or three locations across the front of
the door opening and leave the door slightly ajar if necessary
for a few minutes while the fire establishes. Once the kindling
is burning well, open the door and add 2-3 small logs at
a time until you have a well-established re. Usually this will
take approximately 30 minutes, during which time the air
control should be set on “high” and the door should be
closed, except for the initial few minutes and when fuel is
being added.
Normal operation
Once the re is well established, regulate the air control to
achieve the desired burn rate and heat output. As you move
the air control to the right, burn rate, rebox temperature and
heat output will increase, if you move the control to the left
they will decrease.
Note:
• Always open the air control fully prior to opening the door,
then open the door slowly.
• When loading logs, carefully place them end-on, “front
to back”, into the ember bed to ensure safe loading and
optimum performance of your appliance. Air spaces
should be left between the logs, enabling oxygen to get to
as much of the surface of the fuel as possible.
• Every time you refuel, leave the air control on “high” for a
minimum of 20-25 minutes.
• Never use the door to force rewood into the rebox, as
this is likely to break the glass.

PAGE9
Cleaning and maintenance for your Metro wood fire
Metro fascia
The front panelling of your Metro ECO Mega Smart Built-In
will be coated with one of two coating systems, both can be
cleaned with a damp cloth when the Metro is not operating.
The two coating systems used on the ECO Metro Built-In
fascia are:-
• Vitreous enamel; this is a permanent coating designed to
last the life of the appliance. As vitreous enamel is glass,
if a solid or heavy object is dropped or banged against a
panel it could chip the enamel.
• Silver high temperature aluminised paint.
• Never use abrasive cleaners
Door glass
Providing your fuel is properly seasoned, under normal
operating conditions the air-wash design of the Metro’s
rebox will keep the door glass clear. If the glass requires
cleaning you may use either a razor blade scraper or an oven
cleaner.
If your door glass breaks it must be replaced with 5mm thick
ceramic glass which is available from your local Metro retailer.
Door seals
Over time, usually 3-4 years, the door and glass seals will
become hard and cause air to leak into the rebox, causing
the appliance to ‘over re’. Your Metro retailer stocks
replacement woven breglass door and glass seals, which
need replacing when they become hard and over worn.
The door of your Metro is easily removed. Hold it in both
hands and lift the hinge end of the door up and over the top
hinge pin, then lower the door from the bottom hinge pin.
Side bricks
Hair-line cracks are not uncommon and are a result of
the intense heat within the Metro’s rebox, coupled with
mechanical damage caused by accidental impact when fuel is
being loaded. However if the side bricks become cracked to
the extent that they start to break up, they must be replaced.
Door adjustment
Provision is available on both sides of the door to enable
adjustment.
To adjust the hinge end of the door, open the door fully,
loosen the top hinge nut and slightly lift the latch end of the
door; you will see the hinge assembly move back 1-2mm
which will usually be sufcient. Retighten, then repeat by
loosening the lower hinge nut, this time applying a slight
downwards pressure onto the door to move the lower hinge
assembly back a similar distance, then retighten.
The door latch is also adjustable, as the latch pin on the right
side of the rebox is tted through a slot which enables the
latch pin to be loosened, moved back and re-tightened.
Ash removal
Over a period of time ash will build up in the base of the
Metro’s rebox and require removal. The time this build-up
takes depends on the density and cleanliness of your fuel.
To remove the excess ash your Metro should not be
operating.
• Open the door, and using a hearth shovel or similar,
empty the excess ash directly into a steel or non-
combustible container.
• If the ash is not disposed of immediately, be careful where
you store it, as the ash can retain heat for many days and
become a fire hazard.
• You must leave a bed of ash in the base of the rebox
approximately 10mm deep; this insulates the base of the
rebox and improves combustion.
Top baffle
This is a ‘sacrificial’ part of the rebox and should be
checked frequently (Start, middle and end of every winter
season). Usually only the “Promet” (white board) needs to be
replaced when it starts to disintegrate.
Note: Burning wood which is not properly seasoned ie: to 25% moisture
content or less, will expedite this disintegration. Cracks in the promet are
not uncommon and have no adverse effect on the operation of your Metro.
These cracks are the result of intense heat coupled with expansion and
contraction. Your Metro must not be operated with a faulty or missing top
baffle.
To remove and replace your Metro’s top bafe, proceed as
follows: -
• Open the Metro’s door fully, reach inside with the palm
of your hand face up and extended, lift the front bafe
approximately 20mm, then lift it forward out through the
door opening placing it on a sheet of newspaper you have
placed on the front of the hearth. Now lift the rear bafe
section up off it’s pins and remove out through the door
opening.
• To ret the bafes. Proceed in the reverse order and note,
the rear bafe must be tted so its back-edge is touching
the back of the rebox.
FRONT TOP
BAFFLE
SIDE BRICK
REAR TOP
BAFFLE

PAGE10
Cleaning and maintenance for your Metro wood fire
Flue systems
Should be checked annually, particularly the bottom end
of the lower ue section at its rear lock formed joint. If
deterioration is noticed contact your Metro retailer or installer.
The ue pipe should also be swept a minimum of once a year,
or as required during the winter season. If smoke enters the
room when you open the Metro’s door this usually indicates
the ue pipe is becoming restricted and needs cleaning. The
frequency of ue pipe cleans depends on many factors, with
the main variables being:
• The seasoning of the wood. If not properly seasoned you
will require frequent ue pipe cleans.
• The density of the wood. Softwoods generally result in
more creosote build-up in the ue pipe. Pioneer produce
a telescopic uebrush system which is available from your
Metro retailer.
To clean the ue pipe of your Metro, proceed as follows:-
• Open the Metro’s door fully, reach inside with the palm
of your hand face-up and extended, lift the top bafe
approximately 20mm, then lift it forward out through the
door opening, placing it on a sheet of newspaper you
have placed on the front of the oor protector.
• Close the door and slide the air control to the left.
• Once on the roof, remove the cowl from the top of ue
system and sweep the ue pipe using a 150mm-diameter
ue pipe brush as detailed in the instructions provided
with the uebrush.
• Once the ue pipe is clear, clean and ret the cowl.
Remove the excess soot which has fallen into the rebox,
leaving a layer of ash 10mm deep on the base of the
rebox, then ret the top bafe.
Note: the baffle must be fitted so its rear is touching the back of the
firebox; if uncertain refer to page 9 in the installation section at the rear of
this manual, which shows illustrations of the baffle location.

PAGE11
If your Metro is installed correctly, your fuel is dry and you
operate it correctly you will find it to be a pleasure to use.
Metro’s many years of experience within the wood heating
industry has shown that 99% of customer dissatisfaction is
due to:
• unseasoned fuel
• faulty installation
• operational error
or a combination of the above 3 points
The following may be of assistance if you are experiencing any
of these problems.
SMOKEENTERSTHEROOMWHEN
THEMETRO’SDOORISAJAR:
(POSSIBLEREASONSANDSOLUTIONS)
Check flue pipe joints:
If the ue pipe joins are not sealed correctly, smoke will not
draft up the ue pipe as well as it should. The ue pipe join
connecting into the ue spigot on top of the Metro is most
critical, if this is not sealed correctly, smoke will enter the room
when the door is ajar. To check this join is sealed correctly, run
a match or lighter ame around the join, if the ame is sucked
into the spigot, then it’s not sealed. This check needs to be
done when the re is not going, be sure to check the rear of the
join as that is where the biggest gap is, due to the seam in the
ue pipe, which is always on the rear of the ue pipe.
Ensure the fuel you are using is correctly seasoned:
If you are burning unseasoned fuel (wet), the re will cause
nothing but problems. The Metro won’t deliver much heat, it will
be lazy, it will smoke into the room when the door is ajar, and
the door glass will run black.
Flue pipe length is too short:
Add more ue pipe as the longer the ue system, better the
draft of smoke up the ue pipe. Please note, if you did not
purchase the Metro ECO Flue System, you will not have the
ECO Cowl which increases draft. We highly recommend the
Metro ECO Cowl is tted, this will increase the draft, if you
already have an ECO Cowl and smoke is still entering the room,
add another 600mm length of ue pipe.
Downdraft:
If you have checked all of the above and the fire is still smoking
into the room, it’s possible there may be a down draft issue.
Down draft is something that is not xed with a single x, it’s
purely trial and error, things to try: -
- “H” Cowl, designed purely for downdraft issues, but if you
have an ECO Cowl tted as standard, you will also need to
add another 600mm of ue pipe to compensate as the H
Cowl is shorter in length
- Directional Cowl, designed for high wind areas
Air control setting:
Ensure the air control setting is on high before opening the door
to reload, this will increase the draft of smoke up the ue pipe.
If your Metro didn’t smoke, but its starting too and is
getting worse:
The pipe is in need of a clean. It is recommended that the ue
pipe to be cleaned every season, however if you are burning
the re on low a lot, or are using unseasoned fuel, ue pipe
cleans will be required more frequently.
Correct operation:
Modern day wood res need to be operated hard and fast,
more so than low and lazy to ensure the rebox and ue
pipe runs hot and efcient. If the re and ue pipe is up to
temperature it will perform extremely well, the smoke will draw
up the ue pipe with ease, and the re will produce good
amounts of heat, if the re is operated on low a lot of the time,
the door glass will run black, the ue pipe will tend block up
more frequent, and the re will end up smoking into the room
when reloading. It’s better to have a small fire running hard and
fast, rather than a big re running low and lazy.
OTHER ISSUES THAT YOU MAY EXPERIENCE
I can smell smoke in the room after a low burn cycle
The smell is creosote that will be seeping through the ue
pipe joints or out of the ue spigot onto an external surface,
thus creating the smell in your room. The cause will be either
unseasoned fuel or incorrect operation on low burn cycles.
Creosote is very corrosive and excessive buildups will result
in the ue pipe and potentially the ue spigot and upper burn
chamber failing. Failure of ue pipe or rebox due to creosote
build up is not covered under warranty as creosote build up is
only possible from either unseasoned fuel or incorrect operation.
The Metro won’t turn down as much as it did
The door itself may need readjusting, the hinge and latch is
slotted and allows for movement, loosen the hinge and move
back a few mm, this will make the door seal tighter which will
stop air leaking into the fire. The door and glass seals may be
in need of replacing, which is generally needed every 3-4 years.
Refer page 9, Door adjustment.
Troubleshooting your Metro wood fire

PAGE12
Metro wood res are manufactured in New Zealand, using
the highest quality of materials, workmanship and the latest
manufacturing techniques, which is why we offer a full 10 year
rebox warranty and 1 year parts warranty for peace of mind.
Metro Warranty
(NZ Consumer laws apply to this warranty)
Pioneer Manufacturing Limited (Pioneer) warrants the steel
rebox against defective materials and workmanship which
would render it unt for normal domestic use, from the date of
purchase by the original consumer, for a period of 10 years.
Components including panel coating, door retainers, door
seals, glass, trim, bafe & bricks are warranted for a period
of 1 year from the date of original purchase for domestic use
against defective materials and workmanship.
All associated accessories including, but not limited to, fans,
ue systems, ue shields, wetbacks, tool sets, ash pots etc,
are covered by a 1 year warranty against defective materials
and workmanship.
It is recommended, but not a condition of this warranty, that a
full service/inspection of the Metro wood fire be carried out at
the end of each winter season.
Warranty Conditions:
• The Metro wood re must be installed, operated and
maintained strictly in accordance with the building code and
this installation and operation manual.
• The Metro wood re must be installed and used in a
domestic application.
• This warranty covers appliance like for like replacement or
repair at the manufacturer’s discretion but excludes freight,
travel, installation, labour and/or any other associated costs.
• Pioneer or their agents are not liable for any loss or expense
direct or indirect arising from the failure of any part or
operation of the appliance.
• Operation of this appliance in violation of the warnings in
this operation and installation manual will void this warranty.
• Your Metro wood re must be regularly maintained and we
recommended it is also serviced annually. Proof of servicing
may be required. If a wood fire is not regularly maintained
and serviced, the life span will be reduced. If your Metro
wood re has been neglected, by not being regularly
maintained and serviced, warranty may be declined.
• It is critical that the re not be operated with over worn,
faulty or missing door seals. Door seals will harden over
time and become over-worn (3-4 year’s) this will cause air
to leak into the re, causing the appliance to ‘over re’.
• It is critical that the re not be operated with over worn,
faulty or missing bricks, bafe plate, bafe extension (white
board on the bafe plate)
• It is critical that the re not be operated with cracked, or
broken door glass.
Please note, the above 3 points require regular inspection/
maintenance (every time the ash bed is cleaned out, generally
3-5 times a season) and if not maintained will void the rebox
warranty. Please ensure you keep your proof of purchase/
receipt on any parts you buy.
•
A claim under this warranty should be directed to the retailer
who supplied the Metro wood fire. If this is not possible
write direct to the manufacturer stating details of fault, serial
number of your Metro, date and proof of purchase and
name of retailer where the Metro was purchased.
Warranty Exclusions:
This manufacturer’s warranty does not cover:
• Service calls which are not related to any defect in the
product (i.e. operational, installation or fuel issues). The
cost of a service call will be charged if the problem is not
found to be a product fault.
• Defects caused by factors other than normal domestic use
or use in accordance with the product’s operation manual.
• Defects caused through the product being operated in
an “over-red” manner resulting in sections of the rebox
operating excessively hot to the point that sections glow
red. (Note – This will result in distortion of the rebox)
• Defects to the product caused by accident, neglect,
misuse or act of God.
• The cost of repairs carried out by non-authorised repairers
or the cost of correcting such unauthorised repairs.
• Required maintenance as set out in this manual.
Service under this manufacturer’s warranty must be provided
by a repairer authorised by Pioneer Manufacturing Ltd. Such
service shall be provided during normal business hours.
Warranty details for your Metro wood fire
Purchase Date
Serial Number
Model
Colour
Retailer
IMPORTANT! Complete and retain these details at time of purchase: