Microchip Technology PD-9601GCS/AC Troubleshooting guide

PD-9601GCS/AC
PoE Media Converter User Installation Guide
Introduction
Microchip’s family of PD-9601GCS/AC is a Power over Ethernet (PoE) Media converter that injects power over
data-carrying Ethernet cabling.
PD-9601GCS/AC complies with IEEE® 802.3bt, IEEE® 802.3at and IEEE® 802.3af standards, with guaranteed
output power of 90W. These power levels allow usage by a new range of Ethernet-based applications such as PTZ
IP cameras, Wi-Fi 802.3ac Access Points, Point-to-Point wireless radios, and more. The PD-9601GCS/AC Data and
Power Output port is designed to carry gigabit Ethernet data and power over a standard CAT5e cable, delivered
through 4-pair wires (Alt A: 3,6 (+) and 1,2 (-) ; Alt B: 4,5 (+) and 7,8 (-)).
CAUTION: The PD-9601GCS/AC is designed for indoor applications only.
Features
PD-9601GCS/AC PoE Media converter offers the following important features:
• 1-port PoE output
• Guaranteed power of 90W
• Compact product size
• Universal AC input: 100 VAC to 240 VAC
• Standard compliance: IEEE 802.3 af/at/bt
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003278A-page 1

Table of Contents
Introduction.....................................................................................................................................................1
Features.................................................................................................................................................. 1
1. Standards and Safety Guidelines............................................................................................................3
1.1. Part Number Definition................................................................................................................. 3
1.2. Electromagnetic Compatibility Approvals..................................................................................... 3
1.3. Safety Standard Approvals...........................................................................................................3
1.4. GS Marking.................................................................................................................................. 3
1.5. Safety Information........................................................................................................................ 4
2. PoE Media Converter Hardware Installation........................................................................................... 5
2.1. Media Converter Installation.........................................................................................................5
2.2. Installation of Optical to PoE Application......................................................................................5
2.3. Installation of Copper to PoE Application..................................................................................... 5
2.4. Three Ports Converter Installation................................................................................................6
2.5. Indicators......................................................................................................................................6
3. Troubleshooting.......................................................................................................................................7
3.1. Preliminary Steps......................................................................................................................... 7
3.2. Troubleshooting Steps..................................................................................................................7
4. Specifications.......................................................................................................................................... 9
4.1. Physical Specifications.................................................................................................................9
4.2. Environmental Specifications....................................................................................................... 9
4.3. Electrical Specifications................................................................................................................9
4.4. Ethernet Interface.......................................................................................................................10
5. Contacting Technical Support................................................................................................................11
6. Revision History.................................................................................................................................... 12
The Microchip Website.................................................................................................................................13
Product Change Notification Service............................................................................................................13
Customer Support........................................................................................................................................ 13
Microchip Devices Code Protection Feature................................................................................................ 13
Legal Notice................................................................................................................................................. 13
Trademarks.................................................................................................................................................. 14
Quality Management System....................................................................................................................... 15
Worldwide Sales and Service.......................................................................................................................16
PD-9601GCS/AC
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003278A-page 2

1. Standards and Safety Guidelines
The following sections mention the standard and safety guidelines for the product.
1.1 Part Number Definition
PD-9601GCS/AC: 4-pairs AC input family.
Table 1-1. Part Number Definition
Symbol Description
GCS Represents the bandwidth (10/100/1000 Mbps).
AC Media converter has AC input.
1.2 Electromagnetic Compatibility Approvals
Microchip’s PD-9601GCS/AC Media converter complies with the following standards:
• FCC Part 15: Class B
• EN55032: Class B
• Canadian ICES-003
• EN55024
• VCCI
1.3 Safety Standard Approvals
Microchip meets the following safety standards. Consult Microchip for the complete list of safety certifications.
• UL/cUL per UL62368-1
• GS Compliance per EN62368-1
1.4 GS Marking
GS marking on this product indicates that the product complies with the German Product Safety Act.
PD-9601GCS/AC
Standards and Safety Guidelines
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003278A-page 3

1.5 Safety Information
Read the safety information before using the PoE Media converter unit.
1.5.1 General Guidelines
Read the following safety information before carrying out any installation, removal, or maintenance procedure on the
PoE Media converter unit. Warnings contain directions to be followed for the safety of personal and product.
1.5.2 Important Safety Information
Read the following important safety information before using the unit.
Setting up the AC power cord:
• The power cord must have regulatory agency approval for the specific country in which it is used (i.e., UL, CSA,
VDE, and so on).
• The power cord must be a three-conductor type (two current carrying conductors; one ground conductor)
terminated on one end by an IEC 60320 appliance coupler (for connection to the PoE Media converter), and on
the other end by a plug containing a ground (earth) contact.
• The power cord must be rated for a minimum of 250Vac RMS operation, with a minimum rated current capacity
of 5 amps (or a minimum wire gauge of 18 AWG (0.75mm2).
Note: The Data-In PoE injector and PoE ports are shielded RJ45 data sockets. They cannot be used as
Plain Old Telephone Service (POTS) telephone sockets. Only RJ45 data connectors may be connected to these
sockets.
• The AC wall socket-outlet must be near the PoE Media converter and easily accessible. You can remove AC
power from the PoE Media converter by disconnecting the AC power cord from either the wall socket-outlet or
the PoE media converter appliance coupler.
• The PoE Media converter Data-In and Data and Power Out interfaces are qualified as SELV (Safety Extra-Low
Voltage) circuits according to IEC 60950-1. These interfaces can only be connected to SELV interfaces on other
equipment.
1.5.3 Warnings
• Read the installation instructions before connecting the PoE Media converter to its power source.
• Follow basic electricity safety measures whenever connecting the PoE Media converter to its power source.
• A voltage mismatch can cause equipment damage and may pose a fire hazard. If the voltage indicated on the
label is different from the power outlet voltage, do not connect the PoE Media converter to this power outlet.
PD-9601GCS/AC
Standards and Safety Guidelines
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003278A-page 4

2. PoE Media Converter Hardware Installation
The following sections describe the procedure to install the PD-9601GCS/AC PoE Media converter unit.
Figure 2-1. Installing the PD-9601GCS/AC
Port
Data
Input
Fiber
(SFP)
Port
Data
Input
Copper
Power
Output LED
Indicator
Main
LED
Indicator
Data LED`s
Indicator
Port Output
Data + Power
Port
Data
Input
Fiber
(SFP)
Port
Data
Input
Copper
Power
Output LED
Indicator
Main
LED
Indicator
Data LED`s
Indicator
Port Output
Data + Power
2.1 Media Converter Installation
Install the media converter according to following procedures.
1. Ensure that AC power is applied to the PoE Media Convertor, using an AC cable with an appropriate ground
connection.
2. Connect the PoE Media Convertor to an AC outlet (100VAC–240VAC), using a standard power cord.
2.2 Installation of Optical to PoE Application
Install the optical fiber cable to the PoE Media converter according to following procedures.
1. Insert the SFP transceiver into the SFP cage (uplink port). The PD-9601GCS/AC supports multi and single
mode transceiver.
2. Connect the optical fiber cable to the transceiver.
3. Connect the other end of the cable to the network transceiver.
4. Connect the PoE port to the Powered Device (PD) using a Cat5e (or higher) cable.
2.3 Installation of Copper to PoE Application
1. Connect the DATA IN port to the network using a Cat5e (or higher) cable.
2. Connect the PoE port to the PD using a Cat5e (or higher) cable.
PD-9601GCS/AC
PoE Media Converter Hardware Installation
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003278A-page 5

2.4 Three Ports Converter Installation
Note: Read installation instructions before installing the PD-9601GCS/AC PoE Media converter.
The product supports simulated use of all 3 ports such as two data inputs and one PoE output which acts as a switch.
1. Insert the SFP transceiver into the SFP cage (uplink port). The PD-9601GCS/AC support both multi and single
mode transceiver.
2. Connect the optical fiber cable to the transceiver.
3. Connect the other end of the cable to the network transceiver.
4. Connect the Copper DATA IN port to a non-PoE end-device using a Cat5e (or higher) cable.
5. Connect the PoE port to the PD using a Cat5e (or higher) cable.
2.5 Indicators
The following table lists the set of indicators displaying the status of the PoE Media converter and its ports.
Table 2-1. Port Indicator LED
Port Indicator LEDs Indication
Main LED
OFF Power OFF Indication
Green ON Power ON Indication
Data LEDs
OFF No Link
Green ON Link
Green Blink Data Transfer
PoE LED
OFF No Output Power
Yellow ON Power Over 2-pairs (3, 6 and 1, 2)
Green ON Power Over all 4-pairs
PD-9601GCS/AC
PoE Media Converter Hardware Installation
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003278A-page 6

3. Troubleshooting
The following sections describe the troubleshooting procedures to address any problems with the unit.
3.1 Preliminary Steps
Before mounting the PD-9601GCS/AC PoE Media converter to a fixed location:
• Read installation instructions before connecting the PD-9601GCS/AC to its power source.
• There is no ON/OFF switch on the Media converter, simply plug the PD-9601GCS/AC into an AC power source.
• Verify that a PoE Ready Ethernet-compatible device is connected.
• Do not cover PD-9601GCS/AC or block airflow to the unit with any foreign objects. Keep PD-9601GCS/AC away
from excessive heat and humidity, and free from vibration and dust.
• Ensure that cable length from Ethernet network source to the terminal does not exceed 100 meters (330 feet).
This Media converter is not a repeater and does not amplify Ethernet data signal.
• Use a splitter, if necessary, and ensure that the splitter is connected near the terminal and not on the
PD-9601GCS/AC.
3.2 Troubleshooting Steps
The following table lists problem and resolution sequences to assist in troubleshooting minor operating problems. If
the following steps do not solve your problem, contact the dealer for further assistance.
Table 3-1. Troubleshooting Steps
Problem Corrective Steps
Media converter does not
power-up.
1. Verify that an approved power cord is used.
2. Ensure that the power cord is properly connected.
3. Verify that the voltage at the power inlet is between 100 VAC to 240 VAC.
4. Remove and re-apply power to the device and check indicators during power-
up sequence.
A port indicator is not lit and
corresponding PD does not
operate.
1. The media converter did not detect a PD and therefore the port is not enabled.
2. Verify that the PD is designed for PoE operation according to IEEE 802.3
af/at/bt standard.
3. Verify that you are using a standard straight‑wired four-pair cable (Category
5e).
4. Ensure that the input Ethernet cable is connected to the DATA IN port.
5. Verify that the PD is connected to the Data and Power port (PoE).
6. Try reconnecting the same PD again with another media converter. If it works,
there is likely a bad port or RJ45 connection.
7. Verify that there is no short over any of the twisted pair cables or over the
RJ45 connectors.
8. If an external power splitter is in use, replace it with a viable splitter.
PD-9601GCS/AC
Troubleshooting
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003278A-page 7

...........continued
Problem Corrective Steps
End device operates but
there is no data link.
1. Verify that the port indicator on the front panel is continuously lit.
2. Verify that for this link you are using a standard UTP/FTP Category 5e straight
(non-crossover) cabling, with all four pairs, and that the link is 100 meters
long.
3. Verify that the Ethernet cable length is less than 100 meters PoE Media
converter to the load/remote terminal.
4. Try reconnecting the same PD into a different media converter. If it works,
there is probably a faulty port or RJ45 connection.
5. If an external power splitter is in use, replace it with a viable splitter.
SFP transceiver no data
connection.
1. Verify that the transceivers are inserted in the transceivers cage.
2. Verify that the similar type of transceivers are applied on both fiber optic cable
ends (Multi or Single mode).
3. Verify that the fiber optic cable is compatible with the transceivers type.
4. Verify that the fiber optic cable doesn't exceed the transceivers type maximum
length.
5. Try reconnecting the fiber optic cable to the transceivers.
PD-9601GCS/AC
Troubleshooting
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003278A-page 8

4. Specifications
The following sections provide detailed unit specifications of PD-9601GCS/AC.
4.1 Physical Specifications
Table 4-1. Dimensions
Parameter Dimensions
In mm In inch
Height 50 3.15
Width 80 1.97
Length 160 6.29
Table 4-2. Physical Specifications
Part Number Weight
PD-9601GCS/AC 950 g (2.1 lb)
4.2 Environmental Specifications
Table 4-3. Environmental Specifications
Mode Temperature Humidity
Output Power at 90W Output Power at 60W
Operating -10 °C to 45 °C
14 °F to 113 °F
-10 °C to 55 °C
14 °F to 131 °F
90% (non-condensing
allowed)
Storage –20 °C to 70 °C
–4 °F to 158 °F
95% (non-condensing
allowed)
4.3 Electrical Specifications
Table 4-4. Electrical Specifications
Parameter Value
AC Input Voltage 100 VAC to 240 VAC at 50Hz/60 Hz
Maximal Input Current 1.6A Maximum
Available Output Power 90W
Nominal Output Voltage 54VDC
PD-9601GCS/AC
Specifications
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003278A-page 9

4.4 Ethernet Interface
Table 4-5. Ethernet Interface
Input (Data In): Ethernet 10/100/1000Base-T RJ45 female socket.
Input (Data In): Ethernet 1000BASE-X Fiber SFP Cage
Supports Single-Mode and Multi-Mode
transceivers.
Output (Data and Power Out): Ethernet 10/100/1000Base-T + 54VDC RJ45 female socket, with DC voltage on
wire 4-pairs: 1-2 and 3-6; 4-5 and 7-8.
PD-9601GCS/AC
Specifications
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003278A-page 10