Microchip Technology PD-9501-GCO/AC Series Troubleshooting guide

PD-9501-xxGCO/AC
PoE Midspan User Installation Guide
Introduction
Microchip’s family of Power over Ethernet (PoE) Midspans PD-9501-xxGCO/AC is a single-port high-power PoE
outdoor solution that offers a cost-effective IEEE® 802.3bt compliant solution and pre-BT support for IEEE®
802.3af/at standard guaranteeing 60W of power and ensures safe and reliable operation in outdoor environments
for standard PoE data terminal. The PD-9501-xxGCO/AC supports emerging wireless 10 Gbps devices, such as
wireless IEEE® 802.11ac access points.
PoE midspan powers devices that are PoE enabled or equipped to receive PoE. These devices are called powered
devices (PDs).
Features
PoE Midspans offer the following key features:
• Outdoor Rated: IP66 and IP67
• Extended Temperature Range: –40 °C to 65 °C
• Supports 10/100/1000 Mbps and 2.5/5/10 Gbps Data Rates
• Standards Compliant: IEEE 802.3bt and IEEE 802.3af/at
• Plug and Play Installation
• Includes Integrated Surge Protection
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003340A-page 1

Table of Contents
Introduction.....................................................................................................................................................1
Features.................................................................................................................................................. 1
1. Standards and Safety Guidelines............................................................................................................3
1.1. Part Number Definition.................................................................................................................3
1.2. Electrical Compatibility Approvals................................................................................................ 3
1.3. Safety Standard Approvals...........................................................................................................3
1.4. CE Marking...................................................................................................................................3
1.5. GS Compliance............................................................................................................................ 3
1.6. Surge/Lightening Protection.........................................................................................................3
1.7. Safety Information........................................................................................................................ 4
2. Information en Matière de Sécurité......................................................................................................... 5
2.1. Directives Générales....................................................................................................................5
2.2. Mises en Garde............................................................................................................................5
3. PoE Midspan Unit Installation (Outdoor Unit)......................................................................................... 6
3.1. Parts List...................................................................................................................................... 6
3.2. Additional Tools............................................................................................................................ 6
3.3. Midspan Unit Installation.............................................................................................................. 7
4. Installation of Cables.............................................................................................................................10
4.1. AC Power Cable Installation.......................................................................................................10
4.2. RJ45 Cable Installation.............................................................................................................11
4.3. Data and Power Connection...................................................................................................... 12
5. Troubleshooting.....................................................................................................................................13
5.1. Preliminary Steps....................................................................................................................... 13
5.2. Troubleshooting Steps................................................................................................................13
6. Specifications........................................................................................................................................ 14
6.1. Environmental Specifications..................................................................................................... 14
6.2. Electrical Specifications..............................................................................................................14
6.3. Interface..................................................................................................................................... 14
7. Technical Support..................................................................................................................................15
8. Revision History.................................................................................................................................... 16
Microchip Information...................................................................................................................................17
The Microchip Website..........................................................................................................................17
Product Change Notification Service.................................................................................................... 17
Customer Support................................................................................................................................. 17
Microchip Devices Code Protection Feature.........................................................................................17
Legal Notice.......................................................................................................................................... 17
Trademarks........................................................................................................................................... 18
Quality Management System................................................................................................................ 19
Worldwide Sales and Service................................................................................................................20
PD-9501-xxGCO/AC
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003340A-page 2

1. Standards and Safety Guidelines
This chapter describes the standards and safety guidelines for the product.
1.1 Part Number Definition
PD-9501-xxGCO/AC: 4–pairs AC input family.
Table 1-1. Part Number Definition
Symbol Description
xxGCO Represents the bandwidth:
• xx = 25—up to 2.5 Gbps Data Rate
• xx = 10—up to 10 Gbps Data Rate
AC Midspan has an AC input.
1.2 Electrical Compatibility Approvals
Microchip’s PD-9501-xxGCO/AC series complies with the following standards:
• EN55035
• EN55032: Class B
• FCC Part 15: Class B
• VCCI
1.3 Safety Standard Approvals
Microchip meets the following safety standards. Consult Microchip for a complete list of safety certifications.
• UL/IEC/EN62368-1
• UL/IEC/EN60950-22
• GS Compliance
1.4 CE Marking
CE marking on this product indicates that this product complies with the Electromagnetic Compatibility (EMC)
Directive.
1.5 GS Compliance
GS marking on this product indicates that the product complies with the German Product Safety Act.
1.6 Surge/Lightening Protection
Microchip’s PD-9501-xxGCO/AC is designed according to the following requirements.
• ITU-T K.21 (6 kV enhanced surge)—Port and AC Main
• EN61000-4-5 (6 kV)—Port and AC Main
• GR-1089-CORE Issue 6—Port Only
PD-9501-xxGCO/AC
Standards and Safety Guidelines
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003340A-page 3

1.7 Safety Information
Read the safety information before using the PoE midspan unit.
1.7.1 General Guidelines
Read the following safety information before carrying out any installation, removal, or maintenance procedure on the
PoE midspan. Warnings contain directions to be followed for the safety of personal and product.
1.7.2 Warnings
• Read installation instructions in 3. PoE Midspan Unit Installation (Outdoor Unit) before connecting midspan unit
to its power source.
• Follow basic electricity safety measures when connecting the PoE midspan unit to its power source.
• Only trained and qualified personnel must be allowed to install, replace, and service this equipment.
• A voltage mismatch can damage the equipment and can pose a fire hazard. If voltage indicated on the label is
different from the power outlet voltage, do not connect midspan unit to this outlet.
• All wiring and connections must conform to NFPA 70 (NEC).
• Power supply cord must not be attached to the building surface or run through walls, ceilings, floors, and similar
openings in the building structure.
• Measures must be taken to prevent physical damage to the power supply cord, including proper routing.
• Data and Data and Power ports of the midspan unit are shielded RJ45 data sockets. They cannot be used as
Plain Old Telephone Service (POTS) sockets. Only connect RJ45 data connectors to these sockets.
• When disposing this product, follow all local laws and regulations.
PD-9501-xxGCO/AC
Standards and Safety Guidelines
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003340A-page 4

2. Information en Matière de Sécurité
Lire les informations suivantes en matière de sécurité avant d'utiliser d'activer l'alimentation sur votre appareil
Ethernet unité midspan.
2.1 Directives Générales
Lire les informations suivantes en matière de sécurité avant d'installer ou enlever quoi que ce soit, ou procéder à
l'entretien de l'alimentation de votre appareil Ethernet midspan. Les mises en garde contiennent des instructions qui
doivent être suivies pour la sécurité des personnes et du produit. Suivre les instructions soigneusement.
2.2 Mises en Garde
• Lire les instructions d'installation dans 3. PoE Midspan Unit Installation (Outdoor Unit) avant de connecter le
midspan à une source d'alimentation.
• Suivre les mesures de sécurité électrique de base lors de la connexion de l'injecteur PoE à sa source
d'alimentation.
• Seul du personnel formé et qualifié doit être autorisé à installer, remplacer et entretenir cet équipement.
• Une disparité de voltage peut endommager l'équipement et constituer un risque d'incendie. Si le voltage indiqué
sur l'étiquette est différent du voltage de la source d'alimentation, ne pas connecter le midspan à cette prise.
• Tout le câblage et les connexions doivent être conformes à la norme NFPA 70 (NEC).
• Le cordon d'alimentation ne doit pas être fixé à la surface du bâtiment ni passer à travers les murs, les plafonds,
les planchers et les ouvertures similaires de la structure du bâtiment.
• Des mesures doivent être prises pour éviter tout dommage physique au cordon d'alimentation, y compris son
acheminement correct.
• Les ports Data et Data et Power du PoE midspan sont des prises de données blindées RJ45. Elles ne peuvent
pas être utilisées comme prises de service téléphonique traditionnel. Connecter seulement des connecteurs de
données RJ45 à ces prises. Le câblage Ethernet connexe doit être limité à l'intérieur de l'immeuble.
• Pour disposer/jeter ce produit, suivre les lois et règlements locaux.
PD-9501-xxGCO/AC
Information en Matière de Sécurité
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003340A-page 5

3. PoE Midspan Unit Installation (Outdoor Unit)
This chapter describes the procedure to install the midspan unit.
Note: Do not use a cross-over cable between the PoE midspan output port and the load device.
Warnings:
1. Take extra care when connecting the AC power inlet terminals, so that N, L, and Ground are connected to the
proper polarity.
2. Ensure that the AC power is within the allowed range.
3. Earth ground screw must be connected to earth ground in all types of installations.
3.1 Parts List
The following table lists the parts included in the kit.
Quantity Component
1 60W midspan unit, outdoor model
1 AC female connector
1 Quick Installation Guide
3.2 Additional Tools
The following table lists the additional tools required to install the midspan unit.
Quantity Part
1 Screwdriver
1 Wire stripper
1 Solid Wrench No. 27 or Adjustable Wrench
PD-9501-xxGCO/AC
PoE Midspan Unit Installation (Outdoor Unit)
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003340A-page 6

3.3 Midspan Unit Installation
This section describes the prerequisites and available installation options for the midspan unit.
The following figure shows the overview of the midspan unit.
Figure 3-1. Product Overview
3.3.1 Prerequisites
Note the following before mounting the PoE midspan unit to a fixed location:
• To ensure weather-proof connection in order to meet IEC60529 level IP67. PoE midspan AC power plug needs
to be connected to a weather-proof AC power source box.
• Do not cover the midspan or block the airflow to the PoE with any foreign objects.
• Keep the midspan away from excessive heat and free from vibration.
• Ensure that the cable length from the Ethernet network source to the terminal does not exceed 100 meters (333
feet). The midspan is not a repeater and does not amplify the Ethernet data signal.
• The midspan has no ON-OFF switch, simply plug the midspan to an AC power source.
• PoE midspan AC power lines must be connected to the socket-outlet that shall be installed near the equipment
and be easily accessible.
PD-9501-xxGCO/AC
PoE Midspan Unit Installation (Outdoor Unit)
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003340A-page 7

3.3.2 Installation Options
Following are the two options available for the installation of this midspan unit:
1. Wall Mounting—PoE midspan unit can be mounted on a wall/bench (all kind of flat surfaces such as wood,
brick, concrete and other) using the mounting holes.
CAUTION
Use only a solid mounting surface to install the midspan unit, do not install on drywall or
plasterboard walls.
2. Pole Mounting—Using the optional mount kit.
Note: The mounting kit is not provided with the midspan unit. Contact 7. Technical Support for more
information on ordering the mounting kit (Part Number: PD-OUT/MBK/GCO).
3.3.2.1 Wall Mounting
Follow the procedure to mount the unit directly to a wall.
1. Using the screw holes of the midspan as a template, put marks on the mounting surface (a wall of wood, brick
or concrete) to mark drill points and drill four holes.
2. With the unit attached to the mounting surface, insert four mounting screws through the screw holes on the
unit and into the mounting surface. For bricks or concrete wall, use anchor screws (5 mm x 40 mm). For
wooden wall, use wood screws (5 mm x 40 mm).
Notes:
• For bricks or concrete wall, use anchor screws (5 mm x 40 mm), and for wooden wall, use wood screws
(5 mm x 40 mm).
• The screws are not provided with the kit.
3. Tighten each screw until the midspan unit is securely attached to the mounting surface.
Note: The dimensions in the above figure are in millimeters.
PD-9501-xxGCO/AC
PoE Midspan Unit Installation (Outdoor Unit)
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003340A-page 8

3.3.2.2 Pole Mounting
Before installing the midspan, ensure that all the items listed in the 3.1. Parts List are available in the kit. If any item
is missing, notify your Sales or Customer Service Representative from Microchip.
Follow the procedure to mount the unit on a pole using a mounting bracket.
1. Attach the pole bracket to the midspan using four pan head screws and tighten the pan head screws to 1.1
Nm.
2. Place the midspan/pole bracket assembly onto the pole. Tighten the midspan/pole bracket assembly to the
pole using worm clams, as shown in the following figures.
Notes:
• Pole bracket supports poles with diameters ranging from 60 mm to 200 mm (2.5 inches to 8 inches).
• The unit must be installed with DATA IN, and DATA & PWR OUT ports facing down, as shown in the
following figures.
PD-9501-xxGCO/AC
PoE Midspan Unit Installation (Outdoor Unit)
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003340A-page 9

4. Installation of Cables
This chapter describes the procedure to install the cables to the midspan unit.
4.1 AC Power Cable Installation
The following table lists the AC power cable specifications.
Table 4-1. AC Cable Specifications
Parameter Value
Recommended cable type North America—SJOW or SOOW
Worldwide—H05RN-F or H07RN-F
Voltage rating 300V (or better recommended)
Temperature range –40 ℃ to 65 ℃ (or better recommended)
Cable size 16 AWG–18 AWG 3C
1.0 mm2 – 1.5 mm2 3C
Cable outer dimension Dia. 3/16 in.–3/8 in.
Dia. 5.0 mm–9.5 mm
Approved for indoor and outdoor applications.
The following figure shows how to connect the AC power cable to the midspan unit:
Figure 4-1. Connecting the AC Power Cable to the Unit
PD-9501-xxGCO/AC
Installation of Cables
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003340A-page 10

4.2 RJ45 Cable Installation
The following steps describe how to install the RJ45 cable to the midspan unit.
1. Remove the upper cap, blank plug, and washer from the DATA IN port.
2. Insert the cable through the upper cap and the washer and plug into the DATA IN port.
3. Slide the washer and the upper cap towards the midspan and hand-tighten the upper cap onto the DATA IN
port.
Note: Secure the gland until the rubber gasket is firmly closed around the cable.
4. Repeat step 1 to step 3 to connect the RJ45 cable to the DATA & PWR OUT port.
Notes:
1. Use cable up to 5 Gig Cat 5e and above outdoor grade.
2. Use cable up to 10 Gig Cat 6 and above outdoor grade.
PD-9501-xxGCO/AC
Installation of Cables
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003340A-page 11

4.3 Data and Power Connection
Note: The midspan has no ON-OFF switch, simply plug the midspan into an AC power source.
Follow the procedure to connect the data and power source to the midspan unit.
1. Connect the DATA IN (input) jack from the midspan to remote Ethernet network (item 2 in the following figure).
2. Connect the DATA & PWR OUT (output) jack from the midspan to the terminal (item 3 in the following figure).
3. Connect AC power lines from the LINE IN terminal (item 1 in the following figure) to main AC power. Ensure
that the power outlet is nearby and easily accessible.
Note: Connect the midspan unit to a weather-proof AC power source box that meets IP66 and IP67 ratings.
Label Description
1 LINE IN Power input, 100 VAC–240 VAC
2 DATA IN Data in to the Ethernet (network) switch
3 DATA & PWR OUT Data and power out to the Ethernet terminal
PD-9501-xxGCO/AC
Installation of Cables
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003340A-page 12

5. Troubleshooting
This chapter describes the troubleshooting procedures to address any problems encountered with the midspan unit.
5.1 Preliminary Steps
If there is any problem, verify the following steps:
• Power is applied to the midspan unit.
• A crossover-type Ethernet cable has not been used.
• Ethernet cable from network is connected to Data In port.
• Ethernet cable to PD is connected to Data and Power Out port.
• Cable pairs are attached to their corresponding ports.
5.2 Troubleshooting Steps
The following table provides a problem and resolution sequence to assist in troubleshooting of minor operating
problems. If the following steps do not solve your problem, contact your local dealer for further assistance.
Table 5-1. Troubleshooting Steps
Problem Corrective Steps
Midspan does not power-up 1. Make sure that the power cord is properly
connected.
2. Verify that the voltage at power inlet is between
100 VAC – 240 VAC.
3. Remove and reapply power to the device during
power-up sequence.
PD does not operate 1. Verify that the port is enabled (midspan did not
detect a PD).
2. Verify that the PD is designed for PoE operation.
3. Verify that you are using a standard Category
5/5e/6, straight-wired cable, with four pairs
according to data rate.
4. If an external power splitter is in use, replace it
with a viable splitter.
5. Verify that the Data source is connected to the
Data In port.
6. Verify that the PD is connected to the Data and
Power Output port.
7. Verify that there is no short over any of the
twisted-pair cables or over the RJ45 connectors.
End device operates, but there is no data link. 1. If an external power splitter is in use, replace it
with a viable splitter.
2. Verify that for this link you are using a
standard UTP/FTP Category 5/5e/6 straight (non-
crossover) cabling, with all four pairs.
3. Verify that the Ethernet cable length is less than
100 meters from Ethernet source to the remote
terminal.
PD-9501-xxGCO/AC
Troubleshooting
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003340A-page 13

6. Specifications
This chapter lists the specifications of the midspan unit.
6.1 Environmental Specifications
Table 6-1. Environmental Specifications
Mode Temperature Humidity
Operating –40 °C to 65 °C
–40 °F to 149 °F
10% to 90% (non-condensing)
Storage -40 °C to 85 °C
-40 °F to 185 °F
6.2 Electrical Specifications
Table 6-2. Electrical Specifications
Parameter Value
Input voltage 100 VAC – 240 VAC (50 Hz/60 Hz)
Input current 0.8A (maximum)
Available output power (maximum) 60W
Nominal output voltage 54 VDC
6.3 Interface
Table 6-3. Interface
Parameter Type
Input (Data In): Ethernet 10/100/1000Base-T and up to 5G/
10GBase-T for the PD-9501-10GCO/AC or up to 2.5GBase-T
for the PD-9501-25GCO/AC
RJ45 female socket
Output (DATA PWR OUT): Ethernet 10/100/1000 and up
to 5G/10GBase-T for the PD-9501-10GCO/AC or up to
2.5GBase-T for the PD-9501-25GCO/AC, plus 54 VDC
RJ45 female socket, with DC voltage on wire pairs:
7-8, 4-5 and 1-2, 3-6
AC Power IN 3 Pins AC power in – Line, Neutral and Earth
Ground
PD-9501-xxGCO/AC
Specifications
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003340A-page 14

7. Technical Support
If you encounter problems while installing or using this product, consult the Microchip technical support team through
the website or contact on the following number:
USA/Canada
Telephone: [phone]
Internet: www.microchip.com/support
PD-9501-xxGCO/AC
Technical Support
© 2022 Microchip Technology Inc.
and its subsidiaries
User Guide DS50003340A-page 15

8. Revision History
Revision Date Description
A 06/2022 Initial revision.
PD-9501-xxGCO/AC
Revision History
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User Guide DS50003340A-page 16

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by updates. It is your responsibility to ensure that your application meets with your specifications. Contact your
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ISBN: 978-1-6683-0654-3
PD-9501-xxGCO/AC
© 2022 Microchip Technology Inc.
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User Guide DS50003340A-page 18

Quality Management System
For information regarding Microchip’s Quality Management Systems, please visit www.microchip.com/quality.
PD-9501-xxGCO/AC
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Tel: [phone]
San Jose, CA
Tel: [phone]
Tel: [phone]
Canada - Toronto
Tel: [phone]
Fax: [phone]
Australia - Sydney
Tel: [phone]
China - Beijing
Tel: [phone]
China - Chengdu
Tel: [phone]
China - Chongqing
Tel: [phone]
China - Dongguan
Tel: [phone]
China - Guangzhou
Tel: [phone]
China - Hangzhou
Tel: [phone]
China - Hong Kong SAR
Tel: [phone]
China - Nanjing
Tel: [phone]
China - Qingdao
Tel: [phone]
China - Shanghai
Tel: [phone]
China - Shenyang
Tel: [phone]
China - Shenzhen
Tel: [phone]
China - Suzhou
Tel: [phone]
China - Wuhan
Tel: [phone]
China - Xian
Tel: [phone]
China - Xiamen
Tel: [phone]
China - Zhuhai
Tel: [phone]
India - Bangalore
Tel: [phone]
India - New Delhi
Tel: [phone]
India - Pune
Tel: [phone]
Japan - Osaka
Tel: [phone]
Japan - Tokyo
Tel: [phone]
Korea - Daegu
Tel: [phone]
Korea - Seoul
Tel: [phone]
Malaysia - Kuala Lumpur
Tel: [phone]
Malaysia - Penang
Tel: [phone]
Philippines - Manila
Tel: [phone]
Singapore
Tel: [phone]
Taiwan - Hsin Chu
Tel: [phone]
Taiwan - Kaohsiung
Tel: [phone]
Taiwan - Taipei
Tel: [phone]
Thailand - Bangkok
Tel: [phone]
Vietnam - Ho Chi Minh
Tel: [phone]
Austria - Wels
Tel: [phone]
Fax: [phone]
Denmark - Copenhagen
Tel: [phone]
Fax: [phone]
Finland - Espoo
Tel: [phone]
France - Paris
Tel: [phone]
Fax: [phone]
Germany - Garching
Tel: [phone]
Germany - Haan
Tel: [phone]
Germany - Heilbronn
Tel: [phone]
Germany - Karlsruhe
Tel: [phone]
Germany - Munich
Tel: [phone]
Fax: [phone]
Germany - Rosenheim
Tel: [phone]
Israel - Ra’anana
Tel: [phone]
Italy - Milan
Tel: [phone]
Fax: [phone]
Italy - Padova
Tel: [phone]
Netherlands - Drunen
Tel: [phone]
Fax: [phone]
Norway - Trondheim
Tel: [phone]
Poland - Warsaw
Tel: [phone]
Romania - Bucharest
Tel: [phone]
Spain - Madrid
Tel: [phone]
Fax: [phone]
Sweden - Gothenberg
Tel: [phone]
Sweden - Stockholm
Tel: [phone]
UK - Wokingham
Tel: [phone]
Fax: [phone]
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