Microframe Corporation 5100 SERIES User manual

SERIES 5100XXCX
INSTALLATION & SPECIFICATION GUIDE
ITEM NO: D5100XXCX-7010
REVISION DATE: 10/10
Microframe Corporation
604 S. 12th Street
Broken Arrow, OK 74012
Tel: [phone]
Toll Free: 1-800-635-3811
Website: www.microframecorp.com
E-mail: [email protected]
D5100XXCX-7010
*D5100XXCX-7010*

Microframe Corporation
PO Box 1700
Broken Arrow, OK 74013
1-800-635-3811
Limited Warranty Agreement
Your Microframe System is w a rranted against failure
due to defects in workmanship or material for a period
of one (1) year from the date of purchase. Microframe
Corporation will repair or replace any defective unit.
Obvious abuse or mishandling of the unit is NOT covered
by this warranty.
Merchandise Return
If your Unit does not work satisfactorily, please give
us a call. We may be able to clear up the problem by
phone. If it becomes necessary to return your Unit to
the factory, please observe the following:
1. Place Unit in a sturdy box with sufficient packing
material.
2. If requested, include the AC power adapter. It is
not necessary to return the cable and connectors unless
they are the problem.
3. Return the system insured and prepaid. Microframe
is not responsible for shipping damages and losses on
returned Units.
Warranty Service
For warranty service, please contact Microframe
toll-free at [phone]. A technician will gladly as-
sist you.
Assistance
For any product assistance or maintenance help,
contact Microframe by either calling 1-800-635-3811 or
e-mailing us at: [email protected].
Safety
Do not install substitute parts or perform any modi-
fi c ation to the product without first contacting Micro-
frame.
Warning
All power adapters, line cords, and electrical equip-
ment should be kept out of the reach of children and
away from water. (If you are installing cable in an air
plenum area, such as a drop ceiling used for air return,
you must use plenum-rated cable. The cable supplied
from Microframe is rated CL2 and is approved for indoor
installation everywhere except plenum areas.)
Life Support Policy
Microframe's products are not authorized for use
as components in life support devices or systems
without the express written approval of the presi-
dent of Microframe Corporation. As used herein:
1. Life support devices or systems are defined as sys-
tems which support or sustain life, and whose failure to
perform when properly used in accordance with instruc-
tions for use provided in the labeling, can be reasonably
expected to result in a significant injury to the user or
any one depending on the system.
2. A critical component is any component of a life
support device or system whose failure to perform can be
reasonably expected to cause the failure of the life support
device or system, or to affect its safety or effectiveness.
Disclaimer
We constantly strive to improve our products. Speci-
fi c ations are subject to change without notice.

Table of Contents
Parts and Features ..........................................................4
Getting Started.................................................................5
Using Your Remote or Push Buttons.............................6
TAN Master Detailed Instructions ..................................7
TAN Slave Display Options.............................................8
Multi-Window Service System (MWSS).........................9
Using Multiple Displays ...............................................10
Multi-Window Service System Concept ...................... 11
Setting the Programmable Options .............................12
Options Table Summary ...............................................13
Options Definitions .......................................................14
Wiring Diagrams .........................................................16
Multi-Window TAG System ...........................................17
Multiple AC Adapter Connection Detail Info ............18
Optional External Chime Connection Detail Info . . . . . 18
Model 5100 Specifications............................................19
General Troubleshooting Chart....................................20

4
Microframe Corporation Series 5100 General Information Microframe Corporation
Parts and Features
Parts List:
1. Display (A)
2. Remote (B) Optional
3. Push Buttons (C)
4. 100' Wire (not pictured)
5. Power Adapter (not pictured)
6. Power Adapter Wire (not pictured)
7. Manual (not pictured)
8. Screwdriver (not pictured)
5.5" Character LEDs
Extruded Aluminum Casing
Red LEDs
(A)
CLEAR
ENTER
EXIT
UP
DOWN
MENU
NUMERIC
KEYPAD
]
(B)
(C)

5
Microframe Corporation Series 5100 Information
Microframe Corporation
Step 3: Push Buttons
***Please Note*** Only connect the push button
wires to the screwdown terminals when the power to
the display is "OFF."
From the provided wire, cut to length two pieces of
wire, one for each button. For each wire, connect one end
to a brass push button. Place the two black conductors
(one from each wire) under the terminal labeled "com-
mon." Put the red conductor from one wire under the
"Input 1" terminal. Put the remaining red wire from
the other wire under the input 2 terminal.
Step 4: Hanging Display
The display is manufactured to hang on the wall like
a picture. For aesthetic purposes, you may wish to run
the wiring in a wall or raceway.
Step 5: Powering the Display
Plug the power adapter into an AC outlet. The dis-
play LEDs should now be illuminated and show numeric
characters. The system is now operational.
***Please Note*** To avoid damaging this product,
please disconnect power before performing any service.
To ensure proper disconnection, the power adapter must
be unplugged from the AC outlet.
5100 Display Installation Procedures
Step 1: Screwdown Connectors
All wire connections to Microframe displays are made
with screwdown terminals located on the back of the
display.
Step 2: Connecting Power
To connect power to the "24VAC terminal," first loosen
the terminal's screw. Then push the stripped end of the
power adapter wire into the opening in the side of the
terminal. Tighten the screw onto the wire. Check that the
wire is secure in the terminal by lightly pulling on it.
To connect the power adapter wire to the wall mounted
transformer, first loosen the screwdown terminals. Next,
slide one spade connector under each terminal. Lastly,
tighten each screw onto the spade connectors.
Getting Started
COMMON
B
A
INPUT 2
24VAC
INPUT 1
485
COMM
5100\PX\9803.ai
adapter wire 1 adapter wire 2
INPUT 1
INTERNAL CHIME
Model 5100 Display
SELECT
COMMON
B A
INPUT 2
24VAC
485
COMM
5100\PX\9802.ai
MODE
ADVANCE
screwdown terminals
INPUT 1
INTERNAL CHIME
Model 5100 Display
SELECT
COMMON
B A
INPUT 2
24VAC
485
COMM
5100\PX\9802.ai
MODE
ADVANCE
mounting hole
COMMON
B
A
INPUT 2
24VAC
INPUT 1
485
COMM
5100\PX\9803.ai
Red
Black
Black
Red
115 TO 24 VAC
WALL MOUNTED
TRANSFORMER
- - - - - - - - - -
- - - - - - - - - - - - -
The 5100 system is preset at the factory to work as a
Take-A-Number system. Simply make the connections
as described below, read the brief operating instructions,
and you should be ready to go.

6
Microframe Corporation Series 5100 General Information Microframe Corporation
Using Your Remote or Push Buttons
CLEAR
ENTER
EXIT
UP
DOWN
MENU
NUMERIC
KEYPAD
]
2.1 PUSH BUTTONS
Press input 1 button to count up.
Press input 2 button to count down.
Press both to reset to zero.
2.2 REMOTE CONTROL (Optional)
Although the system works with most Phillips (RC5)
remotes, Microframe remotes are specifically de-
signed to work with these displays.
COMMON
B
A
INPUT 2
24VAC
INPUT 1
485
COMM
5100\PX\9803.ai
Red
Black
Black
Red
Up Down

7
Microframe Corporation Series 5100 Information
Power Considerations
Maximum Number of Displays
using a 0.9A Adapter
2-Digit 3-Digit
22AWG 4 3
18AWG 8 5
22AWG 2 1
18AWG 5 3
Maximum Number of Displays
using a 1.2A Adapter
2-Digit 3-Digit
22AWG 7 5
18AWG 13 9
18AWG 8 5
Maximum Number of Displays
using a 2.5A Adapter
2-Digit 3-Digit
22AWG 11 7
18AWG 20 13
18AWG 11 7
Multi-Display Systems
Introduction
Overview
The 5100 Series displays allow multiple displays to
work together. The primary display is referred to as the
"master" display. Other displays controlled by the master
are referred to as "slave" displays. Slave displays get their
information from the master via 485 communications
(Terminals A, B, COMM).
Applications
Take-A-Number Systems (Standard)
To have multiple displays all showing the same number
in a Take-A-Number system, simply connect the displays
as shown in the wiring diagrams. You may wire push
buttons to any of the displays in the system. Pushing the
buttons connected to any of the displays will cause the
numbers to change on all of the displays. No program-
ming is necessary for this option.
Multi-Window Service System
A Multi-Window Service System is a Take-A-Number
system with the ability to have displays over multiple
service counters. Each service counter display can show
the number of the customer that is actually being served
rather than the highest number. Because this is a complex
configuration, there is an entire section of the manual
dedicated to this topic. Please see "Multi-Window Service
System" for further information.
Wiring Considerations
Connect slave displays to the master with 3- or 5-
conductor wire. The communications bus requires three
conductors. Communication runs can be up to 3,000 ft.
long. Five conductor wire [22 AWG] provides two additional
conductors used to carry power. As such, it is suitable
for short power runs. For longer runs, use 3-conductor
cable. On these longer runs, each display may be pow-
ered seperately, or the displays may be broken up into
groups powered by one adapter. For powering a group
of displays, 18 gauge, 2-conductor wire is recommended
for the power bus.
500 ft 200 ft500 ft 200 ft500 ft 200 ft

8
Microframe Corporation Series 5100 General Information
Multi-Window Service System (MWSS)
System Overview
A Multi-Window Service System is an advanced
Take-A-Number system. In a typical MWSS application,
there are several clerks at a service counter. All of the
clerks are serving a "pool" of customers with sequentially
numbered tickets. The system can be best understood
by studying the concept drawing on the next page.
There are three types of displays shown in the concept
drawing. The 5100 Series displays can be set to any of
these types using the programmable options.
Lobby Master
The "Lobby Master" display shows the highest num-
ber being served. There can only be one "Lobby Master"
per system.
Lobby Slave
The "Lobby Slave" displays show the same number
as the "Lobby Master." You can have as many "Lobby
Slaves" as you need.
Window Slave
"Window Slave" displays show the number currently
being serviced by a clerk. You can have as many "Window
Slave" displays as you need. Push buttons are attached
to each window slave display.
System Operation
Push buttons are generally connected to the window
slave displays. When the clerk pushes the button con-
nected to the window slave, the lobby master and lobby
slave displays will increment by one. The window slave,
whose button was pushed, will show t h e same number as
the lobby master. Other window slaves will not change.
In this way customers in the waiting area will be able
to see that their number is being called and see which
clerk to go to for service.
Setting Up the System
To set up a Take-A-Number System, first wire the
system as shown in the wiring diagrams. Next, program
the display to the appropriate value in Area 1. Setting
Area 1 to a 4 will cause the display to be a lobby master;
setting Area 1 to a 5 will cause the display to be a lobby
slave, and setting Area 1 to a 6 will cause the display to be
a window slave. S e e the "Setting Programmable Options"
section for details on how to change these values.
All displays may be hung on the wall like a picture
frame.
Special Case MWSS
In some cases, it may be necessary to have two window
slave displays showing the same number. For instance,
each service window has one display facing the customer
and another display facing the clerk, so that the clerk
can see the number they are about to serve. In this case
all of the window slave displays will have to be set to
"MWSS Slave Manual Address." This is done by setting
Area 1 to a value of 7. In addition, each window slave
display will have to be assigned an "address." This is
done by setting the values of areas "8" and "9." Window
slave displays with the same address will show the same
number. For details on setting the values of these areas,
see the section "Setting the Programmable Options."

9
Microframe Corporation Series 5100 Information
Multi-Window Service System Concept
127
Multiple Window Tag System Conceptual Drawing
125
123
132
134
130
136
135
128
133
129
131

10
Microframe Corporation Series 5100 General Information Microframe Corporation
Master Detailed Instructions
The Take-A-Number Master shows the current number
being served. This is the default mode of operation.
Set Display to Master Mode
Push Buttons
Press [MODE] then press [ADVANCE] until you
see "14." Press and hold the [MODE] button for 3
seconds to save the change.
Remote Control
Press [MENU] "4" [ENTER]. The display is now in
Master mode.
Operation
Count Up
Push the button wired as the "count up" button or push
the "Up" button on your remote control.
Countdown
Push the button wired as the "countdown" button or
push the "Down" button on your remote control.
Setting a New Number
If you have a remote control, enter the desired number
on the remote and then press the "Enter" button to accept
that number. If you have push buttons, push and hold
the "Count Up" button until the 10s digit begins to blink.
You may now use the "Count Up" button to change the
10s digit, or continue holding the button down until the
next digit on your display begins to blink. You can use
this method to set all of the digits on your display.
Reset to Zero
If you are using the remote control, press the "Clear"
button to reset the displays to zero. If you have both the
"Count Up" and "Countdown" push buttons connected,
then pushing them both at the same time will cause the
display to reset to all zeros.
Chime
This display is equipped with an internal chime. By
default the chime is off. When activated, the chime will
sound with every number change.
Push Buttons
Press [MODE] until you see "50." Press [ADVANCE]
to "51" or "52." Press and hold the [MODE] button
for 3 seconds to save the change.
Remote
Press [MENU], then [UP] until you see "50." Type
"1" or "2." Press [Enter] to save the change.
Slave Displays
The Master coordinates numbers for both Lobby and
MWSS slave display. To form a system, each display
must connect to a common 3-wire communications bus.
For wiring details see the Appendix.

11
Microframe Corporation Series 5100 Information
Microframe Corporation
Lobby Slave Display Options
The Lobby Slave display shows the same number
as the Lobby Master.
Set Display to Lobby Slave Mode
Push Buttons
Press [MODE] then press [ADVANCE] until you
see "15." Press and hold the [MODE] button for 3
seconds to save the change.
Remote Control
Press [MENU] "5" [ENTER]. The display is now in
Lobby Slave mode.
Automatic Arbitration
Out of the box, these displays will automatically nego-
tiate one Master with the remaining displays assuming
Lobby Slave status. This means you do not need to set
displays to Lobby Slave mode unless you wish to guar-
antee the position of the Master display. When displays
change their status they will indicate the change as "P4"
(Master) or "P5" (Lobby Slave).
Operation
Operation of the slave is identical to that of the
Master display, including the use of push buttons and
remote control.
To operate as a slave, this display must be connected
to the master.
The MWSS Slave Display shows the current number
being served at the clerks window. Manual address
mode allows multiple window displays to have the same
address, and thus show the same number.
Set Display to MWSS Slave Mode
Push Buttons
Press [MODE] then press [ADVANCE] until you
see "16." Press and hold the [MODE] button for 3
seconds to save the change.
Remote Control
Press [MENU] "6" [ENTER]. The display is now in
MWSS Slave mode.
Set Display to MWSS Slave Manual Address
Push Buttons
Press [MODE] then press [ADVANCE] until you
see "17." Press and hold the [MODE] button for 3
seconds to save the change.
Remote Control
Press [MENU] "7" [ENTER]. The display is now in
MWSS Slave Manual Address mode.
Operation
Note: M W SS Slaves ignore count up/down commands
from the remote, to avoid having all displays respond
to the remote.
Count Up
Push the button wired as the "count up" button. The
master will count up by one and this display will show
the new number.
Count Down
Push the button wired as the "count down" button.
This is useful if the clerk accidentally advances the
count. This 'undo' feature is not available after an-
other MWSS display takes a number.
Display Blanking
When a clerk goes on break, they may blank their dis-
play by holding the "count down" button for 3 seconds.
The display will no longer be blank when any button
is pressed.

12
Microframe Corporation Series 5100 General Information Microframe Corporation
Setting the Programmable Options
Overview
Programmable options are separated into nine 'areas.'
Each area has an assigned 'value.' When in program-
ming mode, the area is denoted by the tens digit, and
the value is denoted by the ones digit.
Setting Options: Programming Buttons
Programming Buttons: These are the three function
buttons on the back of the Model 5100 display designed
to program your system and are labeled "Mode," "Select"
and "Advance."
To enter programming mode, press the [MODE]
button once. You will see the first area along with its
value. Continue tapping the [MODE] button until you
reach the desired area. To set the value on an area, tap
the [ADVANCE] button until you see the desired value.
To save changes press and hold the [MODE] button for
about three seconds. To discard changes do nothing and
the display will revert to the last settings.
Setting Options: Remote Control
Remote Control: This is the TV-style remote control
which you may purchase as a option with your display
to program and/or operate your system.
To enter programming m o de, press the [MENU] b u tton.
Press the [UP] and [DOWN] buttons to navigate between
areas. To set a new value, simply type that number on
the remote. To save changes press [ENTER]. To discard
changes press [EXIT].

13
Microframe Corporation Series 5100 Information
Microframe Corporation
Operation
Master
Lobby Slave
MWTS Slave
MWTS Slave Manual Address
Display Size
2-digit
3-digit
Zero Suppression
Off
Suppress Leading Zeros
IRLockout
Ignore Remote
Enable Remote
Internal Chime
Off
Single
Double
Chime Volume
Low
Low
Low
Low
Low
High
High
High
High
High
External Chime
Off
0.1s
0.2s
0.3s
0.5s
1.0s
3.0s
5.0s
10.0s
20.0s
Address Tens
0
1
2
3
4
5
6
7
8
9
Address Ones
0
1
2
3
4
5
6
7
8
9
1
1.4
1.5
1.6
1.7
2
2.2
2.3
3
3.0
3.1
4
4.0
4.1
5
5.0
5.1
5.2
6
6.0
6.1
6.2
6.3
6.4
6.5
6.6
6.7
6.8
6.9
7
7.0
7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
7.9
8
8.0
8.1
8.2
8.3
8.4
8.5
8.6
8.7
8.8
8.9
9
9.0
9.1
9.2
9.3
9.4
9.5
9.6
9.7
9.8
9.9
Options Table Summary
(Options in bold are the default settings.)

14
Microframe Corporation Series 5100 General Information Microframe Corporation
Options Definitions
This section gives additional information about each
option introduced in the "Options Table."
Setup
1 Operation
This area determines the operation of the display.
1.4 Master - the standard TAN mode.
1.5 Lobby slaves - will display the same number as the
master. 1.6 MWTS slave - used over counter windows.
1.7 MWTS slave Manual Address - allows a secondary
display to be set up inside a counter window to echo the
display outside the window.
2 Display Size
The display looks at this area to see how many digits
it has. It is set at the factory to match the number of
digits of the display; i.e. a 3-digit display would have a
"3" in this area.
3 Leading Zero Suppression
The value in this area determines whether or not your
display will show leading zeros; i.e., the difference between
seeing "000001" on your display and seeing "1."
3.0 - Shows leading zeros
3.1 - Hides leading zeros
4 IR Lockout
This option causes the display to ignore the remote
control. This helps prevent accidental changes to displays
in a multi-display installation. To toggle IR Lockout
using the remote, hold the [EXIT] button for 5 seconds.
The display will indicate the change by showing "ir0"
or "ir1."
4.0 - Display will ignore the remote
4.1 - Display will respond to the remote
5 Internal Chime
This area controls how many times the internal
chime will sound.
5.0 – Off; no chime
5.1 – Single; chime once
5.2 – Double; two chimes
6 Chime Volume
The internal chime can be set to half or full volume.
0-4 Low, 5-9 High.
7 External Chime
This area controls the duration of the external chime
driver circuit. The external driver can be activated from
0 to 20 seconds.
Note: The external chime option must be specified at
the time of order. Dry contact (relay) and AC load (Triac)
drivers are available. The maximum input voltage is 24V
AC\DC. Typical uses include a triac driving a doorbell
chime, and a relay sending a control signal to another
device.
8 Display Address "Tens" Digit
This is used in the Multi-Window Service System con-
fi g uration to set the address of Window Slaves; it stores
a value from 0-9. See the Multi-Window Service System
for further details.
9 Display Address "Ones" Digit
This is used in the Multi-Window Service System con-
fi g uration to set the address of Window Slaves; it stores
a value from 0-9. See the Multi-Window Service System
for further details.

15
Microframe Corporation Series 5100 Information
VoiceBox Dip Switch Options
There are 4 dip switches on the back of the unit that will set the actions of the VoiceBox when it is
activated.
Switch 1: When this switch is on, the VoiceBox will play the chime.wav audio file only.
Switch 2: When this switch is on, the VoiceBox will count up to 999 (used for 3 digit displays.)
When the switch is off, the VoiceBox will count up to 99 (used for 2 digit displays.)
Switch 3: Controls the post-number message, “Thank you.”
Switch 4: Controls the pre-number message, “Now serving...”
Normal Operations.
When you change the number on your Tak e-a-Number display, the VoiceBox will play the
corresponding audio file.

16
Microframe Corporation Series 5100 General Information
When setting up a USB drive, the location of files is very important. To install new audio files onto
the VoiceBox, place a folder within the root directory of your flash drive named “audio” (all lower
case letters with no quotations.) You can put the audio files of your choice in this folder. The
audio files will need to be named with the corresponding number (00.wav, 01.wav… 99.wav, 100.
wav, 200.wav, and so on.)
The chime audio file will be named “chime.wav”.
Hello message audio file is named “prenum.wav”.
Thank you message audio file is named “aftnum.wav”.
To download the default numbers, go to www.microframecorp.com and click on "Downloads."
These files will need to be unzipped and then transferred to your USB device.
By using your USB device, you can easily install your audio files in the VoiceBox. Once you have
your audio files on your USB device, simply plug in your VoiceBox, then wait for the power light to
fl a sh slowly (this could take up to 1 minute.) Once the power light is flashing slowly, plug in your
USB device. After a few seconds, the power light should start flashing quickly (this indicates the
fi l es are being copied.) Once the VoiceBox is done reading the USB device, unplug it (the power
light starts to blink slowly when it is done reading the USB device.) The audio files will be on both
the USB device and the VoiceBox. Also the old audio files should be compressed and located in
the root directory of the USB device.
VoiceBox Changing Audio Files

17
Microframe Corporation Series 5100 Information
Microframe Corporation
Appendix

18
Microframe Corporation Series 5100 General Information
Wiring VoiceBox
This figure shows how to wire the VoiceBox to a display using only one adapter.

19
Microframe Corporation Series 5100 Information
Wiring VoiceBox
This figure shows how to wire the VoiceBox to a display using a separate power adapter.

20
Microframe Corporation Series 5100 General Information
The diagram below shows a multiple display system running off of one adapter. Although the drawings only show
buttons connected to one display, you may connect buttons to each display in the system, depending on your applica-
tion.
Note: While each display may have its own buttons, an individual button should not be connected to multiple
displays.
Wiring Diagrams
5100\px\9701.ai
115 TO 24 VAC
WALL MOUNTED
( WIRE IN )
TRANSFORMER
115 VAC
22 AWG NEC TYPE CMR 5-COND WIRE WPW P/N 555
RED
BLACK
GREEN
BROWN
WHITE
RED
BLACK
DOOR CHIME
Model 5130 Display
INCREMENT SELECT MODE
COMMON
B
A
DOWN
24VAC
UP
485
GND
Model 5130 Display
INCREMENT SELECT MODE
COMMON
B
A
DOWN
24VAC
UP
485
GND
SWITCH 2 SWITCH 1
SWITCH 2 SWITCH 1
RED
BLACK
GREEN
BROWN
WHITE
MODEL 5130
3-DIGIT DISPLAY
MODEL 5130
3-DIGIT DISPLAY
REAR VIEW REAR VIEW
COMMON
BA
INPUT 2
24VAC
INPUT 1
485
COMM
COMMON
BA
INPUT 2
24VAC
INPUT 1
485
COMM
BOTTOM
VIEW
BLACK
RED
WHITE
INTERNAL CHIME
DOOR CHIME
INTERNAL CHIME
Function Switch 1 Switch 2
Take-A-Num. Increment Decrement
Lobby Slave