Microframe Corporation 5100 SERIES User manual

SERIES 5100XXCX
INSTALLATION & SPECIFICATION GUIDE
ITEM NO: D5100XXCX-7010
REVISION DATE: 10/10
Microframe Corporation
604 S. 12th Street
Broken Arrow, OK 74012
Tel: [phone]
Toll Free: 1-800-635-3811
Website: www.microframecorp.com
E-mail: [email protected]
D5100XXCX-7010
*D5100XXCX-7010*

Microframe Corporation
PO Box 1700
Broken Arrow, OK 74013
1-800-635-3811
Limited Warranty Agreement
Your Microframe System is w a rranted against failure
due to defects in workmanship or material for a period
of one (1) year from the date of purchase. Microframe
Corporation will repair or replace any defective unit.
Obvious abuse or mishandling of the unit is NOT covered
by this warranty.
Merchandise Return
If your Unit does not work satisfactorily, please give
us a call. We may be able to clear up the problem by
phone. If it becomes necessary to return your Unit to
the factory, please observe the following:
1. Place Unit in a sturdy box with sufficient packing
material.
2. If requested, include the AC power adapter. It is
not necessary to return the cable and connectors unless
they are the problem.
3. Return the system insured and prepaid. Microframe
is not responsible for shipping damages and losses on
returned Units.
Warranty Service
For warranty service, please contact Microframe
toll-free at [phone]. A technician will gladly as-
sist you.
Assistance
For any product assistance or maintenance help,
contact Microframe by either calling 1-800-635-3811 or
e-mailing us at: [email protected].
Safety
Do not install substitute parts or perform any modi-
fi c ation to the product without first contacting Micro-
frame.
Warning
All power adapters, line cords, and electrical equip-
ment should be kept out of the reach of children and
away from water. (If you are installing cable in an air
plenum area, such as a drop ceiling used for air return,
you must use plenum-rated cable. The cable supplied
from Microframe is rated CL2 and is approved for indoor
installation everywhere except plenum areas.)
Life Support Policy
Microframe's products are not authorized for use
as components in life support devices or systems
without the express written approval of the presi-
dent of Microframe Corporation. As used herein:
1. Life support devices or systems are defined as sys-
tems which support or sustain life, and whose failure to
perform when properly used in accordance with instruc-
tions for use provided in the labeling, can be reasonably
expected to result in a significant injury to the user or
any one depending on the system.
2. A critical component is any component of a life
support device or system whose failure to perform can be
reasonably expected to cause the failure of the life support
device or system, or to affect its safety or effectiveness.
Disclaimer
We constantly strive to improve our products. Speci-
fi c ations are subject to change without notice.

Table of Contents
Parts and Features ..........................................................4
Getting Started.................................................................5
Using Your Remote or Push Buttons.............................6
TAN Master Detailed Instructions ..................................7
TAN Slave Display Options.............................................8
Multi-Window Service System (MWSS).........................9
Using Multiple Displays ...............................................10
Multi-Window Service System Concept ...................... 11
Setting the Programmable Options .............................12
Options Table Summary ...............................................13
Options Definitions .......................................................14
Wiring Diagrams .........................................................16
Multi-Window TAG System ...........................................17
Multiple AC Adapter Connection Detail Info ............18
Optional External Chime Connection Detail Info . . . . . 18
Model 5100 Specifications............................................19
General Troubleshooting Chart....................................20

4
Microframe Corporation Series 5100 General Information Microframe Corporation
Parts and Features
Parts List:
1. Display (A)
2. Remote (B) Optional
3. Push Buttons (C)
4. 100' Wire (not pictured)
5. Power Adapter (not pictured)
6. Power Adapter Wire (not pictured)
7. Manual (not pictured)
8. Screwdriver (not pictured)
5.5" Character LEDs
Extruded Aluminum Casing
Red LEDs
(A)
CLEAR
ENTER
EXIT
UP
DOWN
MENU
NUMERIC
KEYPAD
]
(B)
(C)

5
Microframe Corporation Series 5100 Information
Microframe Corporation
Step 3: Push Buttons
***Please Note*** Only connect the push button
wires to the screwdown terminals when the power to
the display is "OFF."
From the provided wire, cut to length two pieces of
wire, one for each button. For each wire, connect one end
to a brass push button. Place the two black conductors
(one from each wire) under the terminal labeled "com-
mon." Put the red conductor from one wire under the
"Input 1" terminal. Put the remaining red wire from
the other wire under the input 2 terminal.
Step 4: Hanging Display
The display is manufactured to hang on the wall like
a picture. For aesthetic purposes, you may wish to run
the wiring in a wall or raceway.
Step 5: Powering the Display
Plug the power adapter into an AC outlet. The dis-
play LEDs should now be illuminated and show numeric
characters. The system is now operational.
***Please Note*** To avoid damaging this product,
please disconnect power before performing any service.
To ensure proper disconnection, the power adapter must
be unplugged from the AC outlet.
5100 Display Installation Procedures
Step 1: Screwdown Connectors
All wire connections to Microframe displays are made
with screwdown terminals located on the back of the
display.
Step 2: Connecting Power
To connect power to the "24VAC terminal," first loosen
the terminal's screw. Then push the stripped end of the
power adapter wire into the opening in the side of the
terminal. Tighten the screw onto the wire. Check that the
wire is secure in the terminal by lightly pulling on it.
To connect the power adapter wire to the wall mounted
transformer, first loosen the screwdown terminals. Next,
slide one spade connector under each terminal. Lastly,
tighten each screw onto the spade connectors.
Getting Started
COMMON
B
A
INPUT 2
24VAC
INPUT 1
485
COMM
5100\PX\9803.ai
adapter wire 1 adapter wire 2
INPUT 1
INTERNAL CHIME
Model 5100 Display
SELECT
COMMON
B A
INPUT 2
24VAC
485
COMM
5100\PX\9802.ai
MODE
ADVANCE
screwdown terminals
INPUT 1
INTERNAL CHIME
Model 5100 Display
SELECT
COMMON
B A
INPUT 2
24VAC
485
COMM
5100\PX\9802.ai
MODE
ADVANCE
mounting hole
COMMON
B
A
INPUT 2
24VAC
INPUT 1
485
COMM
5100\PX\9803.ai
Red
Black
Black
Red
115 TO 24 VAC
WALL MOUNTED
TRANSFORMER
- - - - - - - - - -
- - - - - - - - - - - - -
The 5100 system is preset at the factory to work as a
Take-A-Number system. Simply make the connections
as described below, read the brief operating instructions,
and you should be ready to go.

6
Microframe Corporation Series 5100 General Information Microframe Corporation
Using Your Remote or Push Buttons
CLEAR
ENTER
EXIT
UP
DOWN
MENU
NUMERIC
KEYPAD
]
2.1 PUSH BUTTONS
Press input 1 button to count up.
Press input 2 button to count down.
Press both to reset to zero.
2.2 REMOTE CONTROL (Optional)
Although the system works with most Phillips (RC5)
remotes, Microframe remotes are specifically de-
signed to work with these displays.
COMMON
B
A
INPUT 2
24VAC
INPUT 1
485
COMM
5100\PX\9803.ai
Red
Black
Black
Red
Up Down

7
Microframe Corporation Series 5100 Information
Power Considerations
Maximum Number of Displays
using a 0.9A Adapter
2-Digit 3-Digit
22AWG 4 3
18AWG 8 5
22AWG 2 1
18AWG 5 3
Maximum Number of Displays
using a 1.2A Adapter
2-Digit 3-Digit
22AWG 7 5
18AWG 13 9
18AWG 8 5
Maximum Number of Displays
using a 2.5A Adapter
2-Digit 3-Digit
22AWG 11 7
18AWG 20 13
18AWG 11 7
Multi-Display Systems
Introduction
Overview
The 5100 Series displays allow multiple displays to
work together. The primary display is referred to as the
"master" display. Other displays controlled by the master
are referred to as "slave" displays. Slave displays get their
information from the master via 485 communications
(Terminals A, B, COMM).
Applications
Take-A-Number Systems (Standard)
To have multiple displays all showing the same number
in a Take-A-Number system, simply connect the displays
as shown in the wiring diagrams. You may wire push
buttons to any of the displays in the system. Pushing the
buttons connected to any of the displays will cause the
numbers to change on all of the displays. No program-
ming is necessary for this option.
Multi-Window Service System
A Multi-Window Service System is a Take-A-Number
system with the ability to have displays over multiple
service counters. Each service counter display can show
the number of the customer that is actually being served
rather than the highest number. Because this is a complex
configuration, there is an entire section of the manual
dedicated to this topic. Please see "Multi-Window Service
System" for further information.
Wiring Considerations
Connect slave displays to the master with 3- or 5-
conductor wire. The communications bus requires three
conductors. Communication runs can be up to 3,000 ft.
long. Five conductor wire [22 AWG] provides two additional
conductors used to carry power. As such, it is suitable
for short power runs. For longer runs, use 3-conductor
cable. On these longer runs, each display may be pow-
ered seperately, or the displays may be broken up into
groups powered by one adapter. For powering a group
of displays, 18 gauge, 2-conductor wire is recommended
for the power bus.
500 ft 200 ft500 ft 200 ft500 ft 200 ft

8
Microframe Corporation Series 5100 General Information
Multi-Window Service System (MWSS)
System Overview
A Multi-Window Service System is an advanced
Take-A-Number system. In a typical MWSS application,
there are several clerks at a service counter. All of the
clerks are serving a "pool" of customers with sequentially
numbered tickets. The system can be best understood
by studying the concept drawing on the next page.
There are three types of displays shown in the concept
drawing. The 5100 Series displays can be set to any of
these types using the programmable options.
Lobby Master
The "Lobby Master" display shows the highest num-
ber being served. There can only be one "Lobby Master"
per system.
Lobby Slave
The "Lobby Slave" displays show the same number
as the "Lobby Master." You can have as many "Lobby
Slaves" as you need.
Window Slave
"Window Slave" displays show the number currently
being serviced by a clerk. You can have as many "Window
Slave" displays as you need. Push buttons are attached
to each window slave display.
System Operation
Push buttons are generally connected to the window
slave displays. When the clerk pushes the button con-
nected to the window slave, the lobby master and lobby
slave displays will increment by one. The window slave,
whose button was pushed, will show t h e same number as
the lobby master. Other window slaves will not change.
In this way customers in the waiting area will be able
to see that their number is being called and see which
clerk to go to for service.
Setting Up the System
To set up a Take-A-Number System, first wire the
system as shown in the wiring diagrams. Next, program
the display to the appropriate value in Area 1. Setting
Area 1 to a 4 will cause the display to be a lobby master;
setting Area 1 to a 5 will cause the display to be a lobby
slave, and setting Area 1 to a 6 will cause the display to be
a window slave. S e e the "Setting Programmable Options"
section for details on how to change these values.
All displays may be hung on the wall like a picture
frame.
Special Case MWSS
In some cases, it may be necessary to have two window
slave displays showing the same number. For instance,
each service window has one display facing the customer
and another display facing the clerk, so that the clerk
can see the number they are about to serve. In this case
all of the window slave displays will have to be set to
"MWSS Slave Manual Address." This is done by setting
Area 1 to a value of 7. In addition, each window slave
display will have to be assigned an "address." This is
done by setting the values of areas "8" and "9." Window
slave displays with the same address will show the same
number. For details on setting the values of these areas,
see the section "Setting the Programmable Options."

9
Microframe Corporation Series 5100 Information
Multi-Window Service System Concept
127
Multiple Window Tag System Conceptual Drawing
125
123
132
134
130
136
135
128
133
129
131

10
Microframe Corporation Series 5100 General Information Microframe Corporation
Master Detailed Instructions
The Take-A-Number Master shows the current number
being served. This is the default mode of operation.
Set Display to Master Mode
Push Buttons
Press [MODE] then press [ADVANCE] until you
see "14." Press and hold the [MODE] button for 3
seconds to save the change.
Remote Control
Press [MENU] "4" [ENTER]. The display is now in
Master mode.
Operation
Count Up
Push the button wired as the "count up" button or push
the "Up" button on your remote control.
Countdown
Push the button wired as the "countdown" button or
push the "Down" button on your remote control.
Setting a New Number
If you have a remote control, enter the desired number
on the remote and then press the "Enter" button to accept
that number. If you have push buttons, push and hold
the "Count Up" button until the 10s digit begins to blink.
You may now use the "Count Up" button to change the
10s digit, or continue holding the button down until the
next digit on your display begins to blink. You can use
this method to set all of the digits on your display.
Reset to Zero
If you are using the remote control, press the "Clear"
button to reset the displays to zero. If you have both the
"Count Up" and "Countdown" push buttons connected,
then pushing them both at the same time will cause the
display to reset to all zeros.
Chime
This display is equipped with an internal chime. By
default the chime is off. When activated, the chime will
sound with every number change.
Push Buttons
Press [MODE] until you see "50." Press [ADVANCE]
to "51" or "52." Press and hold the [MODE] button
for 3 seconds to save the change.
Remote
Press [MENU], then [UP] until you see "50." Type
"1" or "2." Press [Enter] to save the change.
Slave Displays
The Master coordinates numbers for both Lobby and
MWSS slave display. To form a system, each display
must connect to a common 3-wire communications bus.
For wiring details see the Appendix.