Micros Systems PCWS 2015 User manual

micros® Systems, Inc.
PC Workstation 2015
Setup Guide
Copyright 2011
By MICROS Systems, Inc.
Columbia, Maryland USA
All Rights Reserved
Part Number 100016-178 (2nd Edition)

ii
Declarations
Warranties
Although the best efforts are made to ensure that the information
contained in this manual is complete and correct, MICROS Systems, Inc.
makes no warranty of any kind with regard to this material, including but
not limited to the implied warranties of marketability and fitness for a
particular purpose. Information in this manual is subject to change
without notice. MICROS Systems, Inc. shall not be liable for errors
contained herein or for incidental or consequential damages in connection
with the furnishing, performance, or use of this material.
Trademarks
MICROS is a registered trademark of MICROS Systems, Inc.
Microsoft, Windows, and POS Ready, Embedded CE, are trademarks of Microsoft
Corporation in the United States of America and in other countries.
Adobe, Photoshop, and FrameMaker are either registered trademarks or trademarks of
Adobe Systems, Incorporated in the United States of America and/or other countries.
All other trademarks found herein are the property of their respective owners.
Printing History
New editions of this manual incorporate new and changed material since
the previous edition. Minor corrections and updates may be incorporated
into reprints of the current edition without changing the date or edition
number.
1st Edition: May, 2011
2nd Edition: December 2011

iii
Table of Contents
Preface
Why Read This Manual? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
How This Manual is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Notation Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Document Design and Production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Chapter 1: What is The PCWS 2015
The System
Operator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
15” TFT LCD and Resistive Touchscreen . . . . . . . . . . . . . . . . . . . . . . . 1-2
Operator LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
3-Track Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Internal Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Mass Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
2.5” SATA Drive Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
eUSB Flash Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Compact Flash Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Memory Expansion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
AC Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
IO Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
VESA 100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Features
Expansion Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Serial Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
USB Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Type A USB Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Powered USB Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
System Board USB Headers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
USB Port Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Mini-PCI Socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Workstation Mounting Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
The Adjustable Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Power Supply Compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
LCD Customer Display Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
240x64 LCD Customer Display . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Protege LCD Customer Display System . . . . . . . . . . . . . . . . . . . . 1-13

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Table of Contents
Software Platform
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
PCWS API and MICROS OPOS Drivers . . . . . . . . . . . . . . . . . . . . . . 1-14
PCWS 2015 Diagnostics Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
MICROS CAL32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Simphony Prerequisite Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
POS Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Intel AMT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Power Management States
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
UNPLUGGED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
NOPOWER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
ON. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Standby and Hibernate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Last Power State Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
PCWS 2015 Power Management Table . . . . . . . . . . . . . . . . . . . . . . . 1-17
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Chapter 2: PCWS 2015 BIOS
PCWS 2015 BIOS Version and System Board Compatibility . . . . . . . . . . . 2-2
System Board Revision C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
System Board Revision D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Starting the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
System Information Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
BIOS Version and Build Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Processor Type and Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
System Memory Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
L2 Cache RAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Memory Channel A Slot 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Memory Channel B Slot 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Select Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Boot Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
ACPI Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Processor Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
HDD Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
IMC Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
South Bridge Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Winbond Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
Special Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
AMT Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

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Table Of Contents
ME Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
Chapter 3: What’s Inside?
Disassembling the PCWS 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Resistive Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Capacitive Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
The PCWS 2015 Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
System Board Revision C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
System Board Revision D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Power Supply Cover and Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Removing the Power Supply Cover/Air Duct. . . . . . . . . . . . . . . . . . . . . 3-8
Drive Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
CF Riser Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
SATA CF Riser XBRG15 (Revision C System Board Only). . . . . . . . 3-10
DMA Enabled CF Card XBRB36 (Revision D or later System Board) 3-11
System Board Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
PCWS 2015 Revision C System Board /w Resistive Touchscreen . . . 3-12
PCWS 2015 Revision C System Board /w Resistive Touchscreen . . . 3-13
PCWS 2015 Revision D System Board /w Resistive Touchscreen . . . 3-14
PCWS 2015 System Board Revision C Primary Components . . . . . . . 3-15
PCWS 2015 System Board Revision C Connectors . . . . . . . . . . . . . . . 3-16
PCWS 2015 System Board Revision D Primary Components . . . . . . 3-17
PCWS 2015 System Board Revision D Connectors . . . . . . . . . . . . . . . 3-18
PCWS 2015 System Board Revision C and D Jumpers and Switches . 3-19
System Board Jumper Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
SLSW1 Touchscreen Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
J20 - TFT Panel Color Depth Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
J22 - LCD Size Select (Revision D System Board Only) . . . . . . . . . . . 3-21
J30 - Management Engine Firmware MFG/Debug . . . . . . . . . . . . . . . 3-21
SW3 - Recovery Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
J26 CMOS Clear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
System Board Technical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Intel i5 General Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
System Memory Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Intel HD Graphics Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Intel Flexible Display Interface (FDI) . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
QM57 General Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
USB 2.0 Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
PCI Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
SPI (Serial Peripheral Interface) . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
SATA (Serial Attached ATA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
PCI Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

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Table of Contents
Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
HD Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
GPIO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
LPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
SMBus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
LCD and Touchscreen Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Resistive Touchscreen Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Optional Capacitive Touchscreen Details . . . . . . . . . . . . . . . . . . . 3-30
Installing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Mag Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
DDR3 SO-DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Approved SO-DIMM List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
SO-DIMM Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Removing the IO Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Installing the Rear LCD Customer Display . . . . . . . . . . . . . . . . . . 3-35
Pole LCD Customer Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
PCWS 2015 and Adjustable Stand and Pole Display. . . . . . . . . . . 3-38
Protege Customer Display System - Integrated . . . . . . . . . . . . . . . 3-39
Protege Customer Display System - Pole Mount . . . . . . . . . . . . . . 3-40
Hard Drive Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41
Installing a Second Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
Configuring the 2nd Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-44
RAID Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45
Building the RAID Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46
Reassembling the PCWS 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48
Chapter 4: Installing and Operating the Workstation 4
Care and Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Equipment Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Proximity to Foreign Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Noise Induction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Electrostatic Discharge (ESD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Temperature and Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
AC Power and Data Cabling Requirements . . . . . . . . . . . . . . . . . . 4-3
Cleaning the KWS4 Display, Cabinet, and Magnetic Stripe Reader 4-3
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
The IO Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Line Out - Mic In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
+5V/+12V/+24V Select - USB5. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
USB1 - USB4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Customer Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Cash Drawer #1 - Cash Drawer #2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
CF/Express Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
CF Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

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Table Of Contents
Express Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Tips for using the optional Recovery CF Card . . . . . . . . . . . . . . . . . 4-6
Rear Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
COM2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
COM1 +5V/+9V/+12V Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
OPT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
VGA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
+5V/+12V Select - USB6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
IDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
COM5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
+12V Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Cabling the Adjustable Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
PCWS 2015 Operator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Turing the Workstation from NOPOWER to ON. . . . . . . . . . . . . . . . . 4-13
Backlight Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Windows 7 Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
POSReady 2009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Turing the Workstation from ON to NOPOWER . . . . . . . . . . . . . . . . 4-15
Controlling the IO Panel USB Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
System Board Revision C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
System Board Revision D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Image Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Calibrating the Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Chapter 5: PCWS 2015 Diagnostics
Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
PC Workstation 2015 Diagnostics Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Running the Diagnostics Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
System Information Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Diagnostics Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Workstation Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Hardware Revision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Operating System Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
RAM Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Size of Drive C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
PCWS Driver Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
OS Build Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
CAL Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
BIOS Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Activity Counter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Testing Cash Drawers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

viii
Table of Contents
Controlling the IO Panel USB Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Appendix A: Equipment Dimensions
PC Workstation 2015 Low Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
PC Workstation 2015 Low Profile with Customer Facing Display . . . . . . . A-3
PC Workstation 2015 on Adjustable Stand . . . . . . . . . . . . . . . . . . . . . . . . . A-4
PC Workstation 2015 on Adjustable Stand /w Protege . . . . . . . . . . . . . . . . A-5
LCD Pole Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Cash Drawers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Appendix B: Connector and Cable Diagrams
IO Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
IDN Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
IDN Port - Driving IDN Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
IDN Port - RS232 Peripheral . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
COM 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
DB9 RS232 Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Cash Drawer 1 and 2 Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
Remote Customer Display Connector . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6
Magnetic Stripe Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6
Hook-up Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
IDN Port RS232 Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
COM5 RS232 Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-9
LCD Customer Display Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8

PCWS 2015 Setup Guide - 2nd Edition iii
Preface
In this preface, you’ll find information about this manual. Refer to the
preface if you have questions about the organization, conventions, or
contents of this manual.
In this section
Why Read This Manual?..........................................................................iv
How This Manual Is Organized ................................................................v
Notation Conventions...............................................................................vi

iv PCWS 2015 Setup Guide - 2nd Edition
Preface
Why Read This Manual?
Why Read This Manual?
Purpose
This guide is intended for those who will be setting up, installing and
operating the MICROS PC Workstation 2015. It is not specific to a
particular software application.

PCWS 2015 Setup Guide - 2nd Edition v
Preface
How This Manual is Organized
How This Manual is Organized
This manual is divided into five Chapters, briefly discussed below.
Chapter 1 describes the workstation and each of its hardware and software
components. The chapter also provides product specifications, care and
handling recommendations, and information on how to connect
peripherals to the IO Connector Panel.
Chapter 2 describes the BIOS Setup screen and fields in detail..
Chapter 3 covers the PCWS 2015 System Unit hardware configuration.
Topics include how to open the unit, identify and remove/replace the
major components.
Chapter 4 covers the operational aspects of the unit from using the power
button and mag stripe reader to arranging cables at the connector panel for
the optional Adjustable Stand. A detailed description of the start-up
screens and a discussion of how to use the Client Application Loader to
connect to the system POS server and obtain application software.
Chapter 5 provides basic troubleshooting data and overview of the PCWS
2015 Diagnostics Utility.
A Reference section consisting of a Equipment Dimensions, Connector/
Cable Diagrams, and FCC Statement can be found at the end of this
document.
SHOCK HAZARD
No user serviceable parts inside.
Refer servicing to qualified personnel.

vi PCWS 2015 Setup Guide - 2nd Edition
Preface
Notation Conventions
Notation Conventions
Symbols
Document Design and Production
Desktop Publishing by Adobe FrameMaker
Digital Images: Canon, Nikon
Image Processing: Paint Shop Pro
Line Drawings: CorelDraw
NOTE
This symbol brings special attention to a related item.
WARNING
This symbol indicates that specific handling instructions or
procedures are required to prevent damage to the hardware or
loss of data.
SHOCK HAZARD
This symbol calls attention to a potential hazard that requires
correct procedures in order to avoid personal injury.
STATIC SENSITIVE DEVICES
This symbol indicates that specific ESD handling procedures
are required.

PCWS 2015 Setup Guide - 2nd Edition 1-1
Chapter 1
What is the PCWS 2015
This chapter describes the basic hardware and options, then goes on to
describe the software platform.
In this chapter
The System ........................................................................................ 1-2
Features..............................................................................................1-7
Software Platform............................................................................1-14
Power Management States...............................................................1-16
Specifications...................................................................................1-18
Approvals.........................................................................................1-19

1-2 PCWS 2015 Setup Guide - 2nd Edition
What is the PCWS 2015
The System
The System
The MICROS PCWS 2015 sets a new standard for performance in a Point of
Sale terminal. Based on the Intel Calpella mobile platform, it provides the
processing power demanded by the latest applications, while at the same time
maintaining a low thermal output and minimal power consumption.
Two dual-core mobile processors from this family are available: the Intel
Celeron P4505 or Core i5-520.
The PCWS 2015 is designed to operate along side the Workstation 5A,
retaining similar styling and compatibility with existing stands, customer
displays, magnetic card readers, biometric devices and other peripherals.
Operator Features
Figure 1-1 points out the primary external operator controls.
Figure 1-1: The PCWS 2015 - Operator Features
15” TFT LCD and Resistive Touchscreen
The Operator LCD consists of a 15” TFT LCD, at a fixed resolution of
1024x768 and is capable of supporting up to 262K colors. Placed over the
LCD is a five-wire resistive touchscreen. An optional capacitive touchscreen
will be available after release.

PCWS 2015 Setup Guide - 2nd Edition 1-3
What is the PCWS 2015
The System
Operator LED
The PCWS 2015 Operator LED is Green to easily distinguish the unit from the
Workstation 5A, which shares similar casework.
The Operator LED blinks two times per second as the workstation starts-up
and performs the Power On Self Test (POST). After the operating system starts
and loads the PCWS API, the Operator LED turns solid Green.
Power Button
The recessed illuminated power button is located on the lower right of the base.
It is used to power the PCWS 2015 on and off. The illuminated power button is
identified by the international symbol for power on/off.
3-Track Magnetic Card Reader
The low profile 3-Track Mag Card Reader is the same as used in the
Workstation 5A.
Cooling System
The dual-core Celeron and i5 processor selections consume sufficient power to
require active cooling. After conducting extensive thermal simulations, heat
pipe cooling technology was selected for the PCWS 2015.
Heat Pipes combine the principles of thermal conductivity and phase transition
to efficiently manage the transfer of heat between ‘warm’ and ‘cold’ surfaces.
A heat pipe consists of a sealed pipe or tube made of copper, connected to both
the ‘hot’ and ‘cold’ ends. A vacuum pump is used to remove all air from the
empty heat pipe, and then it is filled with a small amount of coolant chosen to
match the operating temperature.
On the PCWS 2015, the ‘warm’ end of the heat pipe is heatsink attached to the
processor and the ‘cold’ end of the heat pipe is located under the power supply
cover. The power supply cover is shaped to form a ‘cooling tunnel.’
The 60mm CPU fan pulls ambient air through the front of the base, across the
heat pipe radiator and power supply, before it exits from the left side of the
workstation base. This is illustrated in Chapter 3.
The CPU fan runs at full speed when you start the workstation, then slow to
about 2500 RPM in about two minutes. The fan continues to run at this speed
as long as the workstation is on. If the CPU fan temperature sensor exceeds
47°C, the CPU fan will increase speed to compensate.
Internal Speakers
The PCWS 2015 introduces Intel High Definition Audio capability. The digital
audio controller in the PCH is coupled to the analog RealTek ALC268-VB1
High Definition codec.The IO Panel includes a Line-Out audio jack for driving
external powered speakers.

1-4 PCWS 2015 Setup Guide - 2nd Edition
What is the PCWS 2015
The System
The illustration below points out features located on the bottom of the
workstation.
Figure 1-2: PCWS 2015 Features - Bottom View
Mass Storage
The PCWS 2015 can use standard 2.5” form factor SATA drives, but is also
capable of booting from a USB Hard Drive.
2.5” SATA Drive Bay
The PCWS supports one or two laptop form factor (2.5”) SATA drives,
accessed from the front and rear of the base. The PCWS 2015 ships with a
single 2.5” SATA drive installed in bay 0, near the IO panel. A second
drive can be added for expansion or two drives can be used in combination
to build a RAID 0 or RAID 1 array.
2.5” SATA Solid State Drives (SSD) are available, but are currently
substantially more expensive than spinning drives and not yet available in a
standard PCWS 2015 configuration.
Each bay is secured by access panels with captive allen head screws.
Chapter 3 contains more information about adding and removing hard
drives.

PCWS 2015 Setup Guide - 2nd Edition 1-5
What is the PCWS 2015
The System
eUSB Flash Drive
The PCWS 2015 includes a dedicated 2x5 header reserved for an eUSB
flash drive, similar to that used in the Workstation 5 and 5A. This device
can be installed for additional storage and backup purposes. It can also be
configured as boot device and primary storage for POSReady 2009 or
Linux images. eUSB Flash Drives are available in multiple capacities as
described in the PMA.
Compact Flash Card
Like most MICROS workstations, the PCWS 2015 includes an externally
accessible Type 1 Compact Flash Card Socket. It is secured by a plate held
in place by allen head screws.
Like the USB Flash Drive, a CF card can be used for additional storage and
backup. However, it is not recommended that the CF Card be used as the
primary storage device as this prevents the socket from being used for an
optional Recovery CF.
Optional Recovery CF Cards are available for both POSReady 2009 and
Windows 7 that can return the unit to an out-of-box condition within
minutes. The Recovery CF ships with a current factory image, but
customer specific images can be substituted by simply editing a text file.
Pressing the Recovery Button, accessed through a hole in bottom of the
workstation is detected by the BIOS. On the next power cycle, the BIOS
changes the boot order to boot from the Recovery CF. A recovery script
automatically starts GHOST to transfers the image to the primary storage
device.
Once the image transfer is complete, the unit automatically reboots, the
default boot order is restored and the workstation boots from the primary
storage device.
The PCWS 2015 uses a new CF Riser Card, called the SATA to CF Riser
Card. The new riser card installs in the same physical location as the
original CF Riser Card so that it is accessible from the IO panel, but does
not use the same system board connector used by the original CF Riser
Card, which it replaces.
See Chapter 3 for more information about the SATA to CF Riser Card.
Memory Expansion
Current PCWS 2015 configurations ship with a single 2GB DDR3 SO-DIMM
installed in socket SO-DIMM1, located on the top of the system board.
Removing a small door on the bottom of the workstation exposes the second
SO-DIMM socket. Adding a second 2GB DDR3 SO-DIMM can increase the
total memory size to 4GB.

1-6 PCWS 2015 Setup Guide - 2nd Edition
What is the PCWS 2015
The System
AC Input
The IO Panel AC Input connector is similar to that used on the Workstation
5/5A, and uses the same angled AC input connector compatible with the
Workstation 5 and 5A Adjustable Stand.
IO Door
To accommodate the 10mm increase the overall height of the base, the 2015
uses a new IO Door. The new door features a flexible tab on one end to ease
removal and installation.
VESA 100 Mount
The VESA 100 compatible mount on the base of the PCWS 2015 can support
virtually any mounting from under a shelf to wall mount or an adjustable arm.

PCWS 2015 Setup Guide - 2nd Edition 1-7
What is the PCWS 2015
Features
Features
This section discusses the standard IO capabilities and expansion options
available for the PCWS 2015.
Expansion Capabilities
This section lists both IO Panel and system board expansion connectors.
Serial Ports
The PCWS 2015 features a total of 4 serial ports, configured in the following
manner.
2 DB9 Serial Ports, COM1 and COM2.
• COM1 offers BIOS selectable +5V, +9V and +24V outputs.
• COM2 is a non-powered DB9 serial port.
COM4 IDN Port. RJ45 Modular Connector combines an RS422/RS232
Interface. This port can be used for IDN printers, serial printers or other serial
peripherals.
COM5 Modular RS232 Port. RJ45 ‘full-featured’ RS232 interface supports a
number of peripherals and interfaces.
USB Ports
The PCWS 2015 features a wide selection of available external USB ports on
the IO Panel and internal headers located on the system board.
Type A USB Ports
A total of four Type A USB connectors (USB1 - USB4) are available at the
IO Panel for general purpose use. With the addition of the USB Extension
Cable option one USB port can be made available at the front of the
optional Adjustable Stand.
Powered USB Ports
The PCWS 2015 IO panel includes two unique powered USB ports. Unlike
standard powered USB, these ports are not constrained to a single voltage
and are smaller than traditional powered USB ports.
The port voltage is determined by the dongle connected to it. One port can
provide either +5V, +12V, or +24V; the second port can provide either +5V
or +12V.
Typical uses for these ports are powered USB peripheral such as the
Protege Display System. MICROS has tested the Epson TM-T88V
Powered USB Printer on port USB5. This implementation is shown on the
next page.

1-8 PCWS 2015 Setup Guide - 2nd Edition
What is the PCWS 2015
Features
Figure 1-3 shows the proprietary Powered USB implementation with a six
foot custom powered USB Cable connected between the workstation and
the USB module of the Epson TM- T88V thermal printer.
Figure 1-3: Powering the TM-T88V from the optional +24V Powered USB Dongle
+5V and +12V Powered USB Dongles are also available. See the
Specifications page for more details on voltages and available power.
Figure 1-4, below shows the optional MICROS Protege Customer Display
System connected to the USB5 or USB6 ports using a custom cable that
carries both USB port data and +12V to operate a new class of intelligent
USB peripheral devices.
Figure 1-4: MICROS Protege Customer Display Connected USB5 or USB6
System Board USB Headers
A total of seven 2x5 USB headers are located on the System Board. One is
dedicated to the optional eUSB flash drive, and one port is dedicated to the
resistive or capacitive touch controller. This leaves additional headers
available for options such as the integrated biometric fingerprint reader and
or an 802.11 compatible USB WiFi card.
USB Port Security
All IO Panel USB ports can be individually disabled to prevent the use of
keyboards, flash drives or other USB devices. USB per-port control is
currently implemented in the BIOS. Future versions of the 2015 will allow
USB per-port control through the PCWS API.