Miele W 969 User manual

Operating instructions
for Washing machine
W 969
It is essential to read these
operating instructions before
installing or using the machine, to
avoid the risk of accidents, or damage
to the machine.
G
M.-Nr. 05 537 010

Disposal of the packing
material
The transport and protective packing
has been selected from materials which
are environmentally friendly for disposal
and can normally be recycled.
Ensure that any plastic wrappings,
bags etc. are disposed safely and kept
out of the reach of babies and young
children. Danger suffocation!
Rather than just throwing these materi-
als away, please ensure they are of-
fered for recycling.
Disposal of your old appliance
Old appliances contain materials which
can be recycled. Please contact your
dealer, your local waste collection cen-
tre or scrap merchant about potential
recycling schemes.
Ensure that the appliance presents no
danger to children while being stored
for disposal. See the appropriate ad-
vice in the "Warning and safety instruc-
tions".
Caring for our environment
2

Caring for our environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Disposal of the packing material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Disposal of your old appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Guide to the machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
General view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Warning and safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Washing environmentally and economically. . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Before using for the first time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Flushing out the machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Water hardness reminder dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
How to wash correctly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Brief guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Before washing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
To start a programme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
At the end of a programme. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Adding or removing washing after programme start. . . . . . . . . . . . . . . . . . . . . . . 17
Programme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
. . . interruption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
. . . alteration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
. . . Skipping a programme stage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Adding detergent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
It is important to dispense the correct amount, because . . . . . . . . . . . . . . . . . . . 19
Adding detergent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Water softeners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Fabric conditioners, texturisers, liquid starch . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Automatic fabric conditioners, texturisers, or liquid starch . . . . . . . . . . . . . . . 21
Separate fabric conditioner or texturiser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Starching separately. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Contents
3

Programmes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Programme selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Care symbols - washing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Additional options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Soak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Pre-wash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Short. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Water plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Spin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Electronic programme locking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Programmable functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
A= Maximum water level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
B= Water plus system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
C= Activating the icompartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
D= Soak time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
E= Gentle action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
F= Top-up rinse for Cottons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
G= Memory function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Programming and storing in memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
1. Selecting programming mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
2. Selecting a programmable function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
3. To activate or deactivate a programmable function. . . . . . . . . . . . . . . . . . . 34
4. Storing the programmable function in memory . . . . . . . . . . . . . . . . . . . . . . 34
Cleaning and care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Cleaning the washing machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Extra cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Cleaning the detergent dispenser drawer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Cleaning the fluff (drain) filter and pump. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Contents
4

Problem solving guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
The programme does not start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
The wash programme stops and a fault indicator light comes on. . . . . . . . . . . . . 41
A fault indicator light comes on but the wash programme continues as normal. . 42
General problems or an unsatisfactory wash result . . . . . . . . . . . . . . . . . . . . . . . 43
Opening the drum door in the event of a power failure. . . . . . . . . . . . . . . . . . . . . 46
After sales service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Customer contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Future updates (PC). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
nstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Installation surface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Removing the transit fitting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Re-fitting the transit bars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Levelling the machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Unscrewing and adjusting the feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Building under: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Washer - dryer stack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Fitting or changing the decor panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Decor panel dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Fitting a plinth facing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Fitting the plinth facing: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Connection to water supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Connection to the drainage system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Electrical connection U.K. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Consumption data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Contents
5

General view
aElectric supply cable
bInlet hose (pressurised to 70 bar)
cFlexible drain hose (with detachable
swivel elbow)
dDetergent dispenser drawer
eFacia panel with controls
fDrum door
gAccess panel for drain pump and fil-
ter
hFour height adjustable feet
iEmergency door release and drain-
age
Guide to the machine
6

Control panel
a-ON/0-OFF button
To switch the machine ON or OFF or
to interrupt a programme.
bDoor button
opens the machine door.
cSTART button
starts the wash programme.
dButton for additional functions
Indicator light on = selected
Indicator light off = not selected
eSpin button
for Spin speed, Rinse hold and With-
out final spin.
fndicator light
shows the selected spin speed.
gProgramme selector
Can be turned clockwise and
anti-clockwise.
The ring display goes out in the
following circumstances:
–if a few minutes after the final spin no
programme selection or programme
start has been selected.
–a few minutes after the programme
has ended.
hProgramme sequence indicator
lights
iCheck lights
Guide to the machine
7

Read the operating instructions be-
fore using this machine for the first
time. They contain important infor-
mation about the safety, use and
maintenance of the machine. This
way you will avoid the risk of acci-
dents and damage to the machine.
Keep these operating instructions in
a safe place and ensure that new
users are familiar with the content.
Pass them on to any future owner of
the machine.
Correct usage
Only use the washing machine to
wash items which are specified by
the manufacturer to be machine-wash-
able on the wash-care label, and tex-
tiles composed of hand-washable wool
or wool blend fabrics as well as satin,
lace, silk and other hand-washable gar-
ments.
Any other applications may be danger-
ous. The manufacturer is not liable for
damage resulting from improper use or
operation.
This appliance should not be oper-
ated by children. Supervise its use
by the elderly or infirm.
Technical safety
Before setting up the machine,
check it for any externally visible
damage. Do not install and use a dam-
aged machine.
Before connecting the machine,
ensure that the connection data on
the data plate (fusing, voltage and fre-
quency) match the mains electricity
supply. If in any doubt, consult a quali-
fied electrician.
The electrical safety of this appli-
ance can only be guaranteed when
continuity is complete between the ma-
chine and an effective earthing system
which complies with local and national
regulations. It is most important that this
basic safety requirement is regularly
tested by a qualified electrician.
The manufacturer cannot be held liable
for the consequences of an inadequate
earthing system (e.g. electric shock).
Do not connect the appliance to
the mains electricity supply by an
extension lead. Extension leads do not
guarantee the required safety of the
appliance (e.g. danger of overheating).
The machine is built in accordance
with current safety requirements.
Unauthorised repairs could result in un-
foreseen dangers for the user, for which
the manufacturer cannot accept liabilty.
Repairs should only be undertaken by a
Miele approved engineer.
Ensure current is not supplied to the
appliance while maintenance or repair
work is being carried out.
The machine is only completely
isolated from the electricity supply
when:
–it is switched off at the wall socket
and the plug is withdrawn, or
–it is switched off at the mains, or
–the mains fuse is withdrawn.
Warning and safety instructions
8

This machine must only be con-
nected to the on-site water supply
using a new hose kit. Old hoses must
not be re-used. Check the hose regu-
larly for signs of wear and tear. Change
in good time to avoid the risk of leaks
and subsequent damage.
Faulty components must only be
exchanged for Miele original spare
parts. Only when these parts are fitted
can the safety standards of the ma-
chine be guaranteed.
In countries where there are areas
which may be subject to infestation
by cockroaches or other vermin, pay
particular attention to keeping the appli-
ance and its surroundings in a clean
condition at all times. Any damage
which may be caused by cockroaches
or other vermin will not be covered by
the appliance guarantee.
Use
This equipment is not designed for
maritime use or for use in mobile
installations such as caravans, aircraft
etc. However it may be suitable for
such usage subject to a risk assess-
ment of the installation being carried
out by a suitably qualified engineer.
Do not install your washing ma-
chine in rooms where temperatures
below freezing may occur. Frozen
hoses may burst under pressure. The
reliability of the electronic control sys-
tem may be impaired at temperatures
below freezing point.
Before using the machine for the
first time, check that the transit fit-
ting at the rear of the machine has been
removed (see section on "Installation").
During spinning, a transit fitting which is
still in place may result in damage to
both the machine and adjacent furni-
ture or appliances.
Turn off the stopcock if the ma-
chine is to be left for any length of
time (e.g. holiday), especially if there is
no floor drain (gully) in the immediate
vicinity.
Flooding danger.
If hooking the drain hose into a
wash basin, check that the water can
drain off quickly enough to prevent the
sink from overflowing.
Make sure the drain hose is secure, so
that the force of the water flowing out of
the hose does not dislodge it. Other-
wise this will result in flooding.
Take care to ensure that foreign ob-
jects (e.g. nails, needles, coins,
paper clips, etc.) do not find their way
into the machine with the washing (e.g.
in pockets). Foreign objects can dam-
age components of the machine, which
in turn can result in damage to the
washing.
Warning and safety instructions
9

If the correct amount of detergent
is dispensed, the machine should
not need to be descaled. If, however,
you do wish to descale the machine
only use proprietary non-corrosive
descaling agents and strictly observe
the manufacturer’s instructions given on
the packaging. If in doubt, contact the
Miele Customer Service Dept. or your
Miele Dealer.
Textiles which have been
pre-treated in solvent-based clean-
ing agents must be thoroughly rinsed in
clean water before being washed in the
machine.
Never use solvent-based cleaning
agents in this machine, as this may
result in damage to component parts
and create toxic fumes. Such deter-
gents also pose a fire and explosion
hazard.
Only use dyes specified by the
manufacturer as being suitable for
use in a domestic washing machine. Al-
ways observe the manufacturer's in-
structions carefully.
Colour run and dye removers con-
tain sulphur compounds which can
cause damage such as corrosion. Do
not use these products in this machine.
Always make sure the drum is sta-
tionary before reaching in to re-
move laundry. Reaching into a moving
drum is extremely dangerous.
Accessories
Accessory parts may only be fitted
when expressly approved by Miele.
If other parts are used, guarantee, per-
formance and product liability claims
may be invalidated.
Disposal of your old machine
Before discarding an old machine
unplug it. Render the plug useless.
Cut off the cable directly behind the ap-
pliance to prevent misuse. This should
be done by a competent person.
Warning and safety instructions
10