Miele WMV 960 WPS User manual

Operating instructions
for washing machines
To avoid the risk of accidents or damage to the machine, it is essential
to read these instructions before it is installed and used for the first time.
en-GB M.-Nr. 10 661 460

Contents
2
Caring for the environment .................................................................................. 6
Warning and Safety instructions ......................................................................... 7
Operating the washing machine ........................................................................ 14
Control panel......................................................................................................... 14
Touch display and sensors.................................................................................... 15
Main menu............................................................................................................. 15
Examples on how to operate the machine............................................................ 17
Before using for the first time ............................................................................ 19
Inserting detergent cartridges ............................................................................... 20
Setting up the washing machine ........................................................................... 22
Starting the calibration programme.................................................................. 23
TwinDos................................................................................................................ 24
Washing environmentally and economically .................................................... 25
Energy and water consumption ............................................................................ 25
Detergent............................................................................................................... 25
When drying with a tumble dryer .......................................................................... 25
ECO Feedback ...................................................................................................... 26
1. Prepare the laundry......................................................................................... 27
2. Select a programme........................................................................................ 28
3. Select programme settings ............................................................................ 29
4. Load the washing machine............................................................................. 32
5. Add detergent .................................................................................................. 34
TwinDos................................................................................................................. 34
CapDosing............................................................................................................. 34
Detergent dispenser drawer .................................................................................. 36
6. Start the programme - the end of a programme .......................................... 37
Degree of soiling ................................................................................................. 38
Garment care label symbols............................................................................... 39
Spinning................................................................................................................ 40
Programme chart ................................................................................................ 42
Programme sequence......................................................................................... 48

Contents
3
Changing the programme sequence ................................................................ 51
Cancelling a programme ....................................................................................... 51
Interrupting a programme...................................................................................... 51
Changing a programme......................................................................................... 51
Adding or removing laundry after the programme has started ............................. 52
Safety lock............................................................................................................. 53
ProgrammeManager ........................................................................................... 54
Intensive ................................................................................................................ 54
ECO ....................................................................................................................... 54
Extra gentle ........................................................................................................... 54
Extra quiet ............................................................................................................. 54
AllergoWash .......................................................................................................... 54
Options ................................................................................................................. 56
Steam smoothing .............................................................................................. 56
Short...................................................................................................................... 56
Rinse hold.............................................................................................................. 56
Pre-wash ............................................................................................................... 56
Water plus ............................................................................................................. 56
Extra rinse.............................................................................................................. 56
Delay start ............................................................................................................ 58
Favourite programmes........................................................................................ 60
Washing assistant ............................................................................................... 62
Mixed items.......................................................................................................... 63
Miele@home......................................................................................................... 64
Detergent ............................................................................................................. 66
The correct detergent............................................................................................ 66
Water softeners ..................................................................................................... 66
Dispensing aids ..................................................................................................... 66
Fabric conditioner and liquid starch ...................................................................... 66
Miele recommended detergents ........................................................................... 67
Recommended detergents in accordance with Directive (EU) Nr. 1015/2010...... 68
Cleaning and care ............................................................................................... 71
Cleaning the drum (Hygiene info) .......................................................................... 71
External casing and fascia panel........................................................................... 71
Cleaning the detergent dispenser drawer ............................................................. 71

Contents
4
TwinDos maintenance ........................................................................................... 73
Cleaning the compartments............................................................................. 73
Cleaning the water inlet filter................................................................................. 74
Problem solving guide ........................................................................................ 75
The programme does not start.............................................................................. 75
The following fault messages appear in the display and the programme stops... 76
The following fault messages appear in the display at the end of the
programme ............................................................................................................ 77
A message about the TwinDos System has appeared in the display ................... 79
Problems with TwinDos ......................................................................................... 80
General problems with the washing machine ....................................................... 81
An unsatisfactory wash result ............................................................................... 83
The door will not open........................................................................................... 84
Opening the door in the event of a blocked drain outlet and/or power failure ..... 85
After sales service............................................................................................... 87
Repairs .................................................................................................................. 87
Warranty: U.K. ....................................................................................................... 87
Warranty: Other countries ..................................................................................... 87
Optional accessories............................................................................................. 87
Installation and connection ................................................................................ 88
Front view .............................................................................................................. 88
Rear view............................................................................................................... 89
Installation surface ................................................................................................ 90
Transporting the washing machine to its installation site...................................... 90
Removing the transit bars ..................................................................................... 90
Re-fitting the transit bars....................................................................................... 92
Levelling the machine............................................................................................ 93
Screwing out and adjusting the feet................................................................. 93
Building under a continuous worktop/ in a kitchen run.................................... 94
Washer-dryer stack .......................................................................................... 94
The water protection system................................................................................. 95
Connection to the water supply ............................................................................ 97
Connection to the drainage system ...................................................................... 99
Electrical connection U.K. ................................................................................... 100
Technical data.................................................................................................... 101
Data sheet household washing machines........................................................... 102
Consumption data............................................................................................. 104
Note for test institutes ......................................................................................... 105

Contents
5
Settings .............................................................................................................. 106
Language ......................................................................................................... 107
TwinDos............................................................................................................... 107
Degree of soiling.................................................................................................. 109
Time of day.......................................................................................................... 110
Buzzer volume..................................................................................................... 110
Keypad tone ........................................................................................................ 110
Consumption....................................................................................................... 110
Code.................................................................................................................... 111
Temperature unit.................................................................................................. 111
Display brightness............................................................................................... 111
Display switch-off setting.................................................................................... 111
Machine switch-off setting .................................................................................. 112
Display maximum load ........................................................................................ 112
Memory ............................................................................................................... 112
Longer pre-wash Cottons.................................................................................... 112
Soak duration ...................................................................................................... 113
Gentle action ....................................................................................................... 113
Reduce temp....................................................................................................... 113
Water plus level ................................................................................................... 113
Maximum rinse level............................................................................................ 113
Suds cooling........................................................................................................ 114
Low water pressure ............................................................................................. 114
Anti-crease .......................................................................................................... 114
Delay start ........................................................................................................... 114
Optional accessories ........................................................................................ 115
Detergent............................................................................................................. 115
Specialist detergents........................................................................................... 115
Fabric care........................................................................................................... 116
Additives.............................................................................................................. 116

Caring for the environment
6
Disposal of the packing mater-
ial
The packaging is designed to protect
the appliance from damage during
transportation. The packaging materials
used are selected from materials which
are environmentally friendly for disposal
and should be recycled.
Recycling the packaging reduces the
use of raw materials in the manufactur-
ing process and also reduces the
amount of waste in landfill sites.
Disposing of your old appli-
ance
Electrical and electronic appliances of-
ten contain valuable materials. They
also contain specific materials, com-
pounds and components, which were
essential for their correct function and
safety. These could be hazardous to hu-
man health and to the environment if
disposed of with your domestic waste
or if handled incorrectly. Please do not,
therefore, dispose of your old appliance
with your household waste.
Please dispose of it at your local com-
munity waste collection / recycling
centre for electrical and electronic ap-
pliances, or contact your dealer or
Miele for advice. You are also respons-
ible (by law, depending on country) for
deleting any personal data that may be
stored on the appliance being disposed
of. Please ensure that your old appli-
ance poses no risk to children while be-
ing stored prior to disposal.

Warning and Safety instructions
7
This washing machine complies with current safety requirements.
Inappropriate use can, however, lead to personal injury and dam-
age to property.
To avoid the risk of accidents and damage to the machine, please
read these instructions carefully before using it for the first time.
They contain important information on its safety, use and mainten-
ance.
Keep these instructions in a safe place and ensure that new users
are familiar with the content. Pass them on to any future user.
Correct application
 This washing machine is intended for use in domestic households
and similar working and residential environments.
 The washing machine is not intended for outdoor use.
 It must be used only as a domestic appliance to wash items which
are specified by the manufacturer as being washable on the wash
care label. Miele cannot be held liable for damage resulting from in-
correct or improper use or operation.
 The washing machine can only be used by people with reduced
physical, sensory or mental capabilities, or lack of experience or
knowledge, if they are supervised whilst using it or have been shown
how to use it safely and recognise and understand the con-
sequences of incorrect operation.

Warning and Safety instructions
8
Safety with children
 Children under 8 years of age must be kept away from the wash-
ing machine unless they are constantly supervised.
 Children 8 years and older may only use the washing machine un-
supervised if they have been shown how to use it safely and recog-
nise and understand the consequences of incorrect operation.
 Children must not be allowed to clean or maintain the washing
machine unsupervised.
 Please supervise children in the vicinity of the washing machine
and do not let them play with it.
Technical safety
 Please observe the instructions in "Installation and connection"
and "Technical data".
 Before setting up the washing machine, check it for any externally
visible damage. Do not install or use a damaged machine.
 Before connecting the washing machine, ensure that the connec-
tion data on the data plate (fuse rating, voltage and frequency) match
the mains electricity supply. If in any doubt, consult a qualified elec-
trician.
 Reliable and safe operation of this washing machine can only be
assured if it has been connected to the mains electricity supply.

Warning and Safety instructions
9
 The electrical safety of this washing machine can only be guaran-
teed when correctly earthed.
It is essential that this standard safety requirement is met. If in any
doubt, please have the wiring system of the building tested by a
qualified electrician.
Miele cannot be held liable for the consequences of an inadequate
earthing system (e.g. electric shock).
 Do not connect the washing machine to the mains electricity sup-
ply by a multi-socket adapter, extension lead or similar. These do not
guarantee the required safety of the machine (fire hazard due to the
risk of overheating).
 Faulty components must only be replaced by genuine Miele ori-
ginal spare parts. Only when these parts are fitted can Miele guaran-
tee the safety standards of the machine.
 The electrical socket must be easily accessible after installation so
that the machine can be disconnected from the electricity supply if
necessary.
 Unauthorised repairs could result in unforeseen dangers for the
user, for which the manufacturer cannot accept liability. Repairs
should only be undertaken by a Miele authorised service technician,
otherwise any subsequent damage will not be covered by the war-
ranty.
 If the electrical connection cable is faulty it must only be replaced
by a Miele authorised service technician to protect the user from
danger.

Warning and Safety instructions
10
 The machine must be isolated from the electricity supply when
cleaning and maintaining the machine and in the event of a fault.
 The Miele "Water protection system" protects from water damage
provided the following conditions are met:
– the machine is correctly plumbed in and connected to the electri-
city supply.
– if a fault or damage has been identified, the machine must be ex-
amined by a competent person before further use, and repaired if
necessary.
 The water flow pressure must be at least 100kPa and should not
exceed 1000kPa.
 In areas which may be subject to infestation by cockroaches or
other vermin, pay particular attention to keeping the machine and its
surroundings in a clean condition at all times. Any damage which
may be caused by cockroaches or other vermin will not be covered
by the warranty.
 The machine must not be used in a non-stationary location (e.g.
on a ship).
 Do not make any alterations to the machine, unless authorised to
do so by Miele.
 This washing machine is supplied with a special lamp to cope
with particular conditions (e.g. temperature, moisture, chemical res-
istance, abrasion resistance and vibration). This special lamp must
only be used for the purpose it is intended for. It is not suitable for
room lighting. Replacement lamps may only be fitted by a Miele au-
thorised person or the Miele Service Department.

Warning and Safety instructions
11
Correct use
 Do not install the washing machine in a room where there is a risk
of frost. Frozen hoses may burst or split. The reliability of the elec-
tronic control unit may be impaired at temperatures below freezing
point.
 Before using the machine for the first time, check that the transit
bars at the rear of the machine have been removed (see "Installation
and connection - Removing the transit bars"). During spinning, a
transit bar which is still in place may result in damage to both the
machine and adjacent furniture or appliances.
 Turn off the stopcock if the machine is to be left for any length of
time (e.g. holiday), especially if there is no floor drain (gully) in the im-
mediate vicinity.
 Flooding danger.
If hooking the drain hose into a wash basin, check that the water can
drain off quickly enough to prevent the sink from overflowing. Make
sure the drain hose is secure, so that the force of the water flowing
out of the hose does not dislodge it.
 Take care to ensure that foreign objects (e.g. nails, pins, coins, pa-
per clips) do not find their way into the machine with the laundry.
These may damage components of the machine (e.g. suds con-
tainer, drum), which in turn can result in damage to the laundry.

Warning and Safety instructions
12
 Take care when opening the drum door after using the steam
function. Danger of burning due to escaping steam and the high
temperature of the surface of the drum as well as the porthole glass.
Stand back away from the machine and wait until the steam has dis-
sipated.
 The maximum load for this washing machine is 9 kg (dry weight).
See the "Programme chart" for the maximum recommended loads
for individual programmes.
 If the correct amount of detergent is dispensed, the machine
should not need to be descaled. If, however, you do wish to descale
it, only use a proprietary natural citric acid based descaling agent.
Miele recommends using Miele descaling agent which is available to
order online at www.miele-shop.com or from Miele. Strictly observe
the instructions on the packaging.
 Textiles which have been pre-treated in solvent based cleaning
agents must be thoroughly rinsed in clean water before being
washed in the machine.
 Do not use solvent based cleaning agents, e.g. those containing
benzine, in this machine, as this may result in damage to component
parts and create toxic fumes. Such agents also pose a fire and ex-
plosion hazard.
 Do not use solvent based cleaning agents, e.g. those containing
benzine, to clean the surfaces of the machine. They can cause dam-
age to plastic surfaces.
 Only use dyes specified by the manufacturer as being suitable for
use in a domestic washing machine. Always observe the manufac-
turer's instructions carefully.

Warning and Safety instructions
13
 Colour run and dye removers contain sulphur compounds which
can cause damage such as corrosion. Do not use these products in
this machine.
 If detergent comes into contact with the eyes, rinse them thor-
oughly with lukewarm water immediately. If swallowed, seek medical
assistance immediately and retain the packaging or label for refer-
ence. Those with skin problems or sensitive skin should avoid their
skin coming into contact with detergent.
Accessories
 Accessory parts may only be fitted when expressly approved by
Miele. If other parts are used, warranty, performance and product li-
ability claims will be invalidated.
 A Miele tumble dryer can be stacked on top of a Miele washing
machine using the appropriate stacking kit (available as an optional
accessory). Please make sure you order the correct one for the Miele
washing machine and Miele tumble dryer.
 If installing the machine on a Miele plinth, (available as an optional
accessory, depending on country), please make sure you order the
correct one for this washing machine.
Miele cannot be held liable for damage caused by non-compliance
with these Warning and Safety instructions.

Operating the washing machine
14
Control panel
aTouch display
See the next page for more informa-
tion.
bStart/Stop sensor
For starting the programme selected
and cancelling a programme once it
has started. The programme selected
can be started as soon as the sensor
starts flashing.
c sensor
The sensor lights up when informa-
tion about the menu in the display is
available.
d sensor
For returning to the main menu. Val-
ues set previously are not saved.
eOptical interface
For service technicians.
f button
For switching the washing machine
on and off. To save energy the wash-
ing machine will switch off automat-
ically 15 minutes after the end of the
programme/anti-crease phase or
after being switched on if no other
selection is made.

Operating the washing machine
15
Touch display and sensors
The ,  and Start/Stop sensors and
the sensors in the display react to finger
tip contact.
The display can be scratched by
pointed or sharp objects, e.g. pens.
Only touch the touch display with
your finger tips.
Touching the sensors in the display re-
veals a list of options or a sub-menu
and also takes you to another menu.
In some instances, if you do not touch
one of the sensors for several seconds,
the display will revert to the previous
menu. You may then need to enter the
settings again.
Main menu
After switching on the washing machine
the main menu will appear in the dis-
play.
You access all the important sub-
menus from the main menu.
You can return to the main menu at
any time by touching the  sensor.
Values set previously are not saved.
10:30

Programmes
Favourite programmes
Washing assistant
＜ ＞
1
2
3
4
5
 Programmes
For selecting the wash programme.
 Favourite programmes
You can save up to ten of your own
customised wash programmes.
See "Favourite programmes" for more
information.

Operating the washing machine
16
 Washing assistant
The Washing assistant guides you step
by step so that you can select the op-
timum wash programme for your laun-
dry.
See "Washing assistant" for more in-
formation.
 Scroll bar
The scroll bar indicates that further op-
tions or more text follows.
The width of the scroll bar changes de-
pending on the length of the option list
or information.
The position of the scroll bar indicates
where you are in a list or piece of in-
formation.
 Navigation sensors
You can use the ＜ and ＞ sensors to
scroll through a list or piece of informa-
tion.
Touch the ＞ sensor to scroll to the
second page of the main menu.
10:30

Mixed items
Settings 
＜ ＞
6
7
 Mixed items
Use this programme if you do not have
enough laundry to run a standard pro-
gramme but you want to wash a few
lightly soiled items with different gar-
ment care instructions.
The washing machine will use the list of
items to put together a suitable wash
programme.
See "Mixed items" for more information.
 Settings 
You can alter the washing machine's
electronics to suit changing require-
ments in the Settings  menu.
See "Settings " for more information.

Operating the washing machine
17
Examples on how to operate
the machine
Option lists
Programmes menu (single option list):
Programmes
Cottons
Delicates
Denim
＜ ＞
Minimum iron
Woollens 
Shirts
Touching the ＜ or ＞ sensor scrolls to
the left or right of the list.
The scroll bar shows you that further
options are available.
Touch a programme name to select the
wash programme.
The load for the programme selected
will appear in the display.
After a few seconds or if you confirm
with the OK sensor, the display will
change to show the standard menu for
the programme selected.
Options menu (multiple option list):
Extras
＜ ＞
Rinse holdShort

Soak
Steam
smoothing


 
OK
Touching the ＜ or ＞ sensor scrolls to
the left or right of the list.
The  sensor takes you back a menu
level.
The scroll bar shows you that further
options are available.
Touch one or several options to select
it/them.
The option currently selected will be
marked with a .
Touch the option again to deselect it.
The OK sensor activates or saves the
marked option.

Operating the washing machine
18
Setting numerical values
You can set numerical values in some
menus.
Temperature
 OK
30 °C
Cold
–+
- 90°C
The numerical value is highlighted in
white. Touching the – sensor decreases
the value and touching the + sensor in-
creases it. The OK is used to adopt the
selected value.
Tip: The values will count upwards and
downwards automatically if you touch
the + or - sensor continuously.

Before using for the first time
19
Before using the machine for the
first time ensure that it is correctly in-
stalled and connected. See "Installa-
tion and connection". Also check
that the drain filters are securely
tightened to prevent the risk of water
leaks during use.
This washing machine has undergone
a complete functional test at the fact-
ory and there will be some residual
water in the drum from this process.
Remove the protective foil and
stickers
Remove
– the protective foil from the door.
– any stickers from the front and the
lid.
Please do not remove any labels
(e.g. the data plate), visible when you
open the door.
Remove the detergent cart-
ridges and the drain hose el-
bow from the drum
Two detergent cartridges for automatic
detergent dispensing and an elbow
piece for the drain hose are stored in
the drum.
Pull open the door.
Take the two cartridges and the el-
bow piece out of the drum.
Shut the door with a gentle swing.

Before using for the first time
20
Inserting detergent cartridges
The detergent cartridges removed from
the drum are components of the Miele
2-phase system consisting of:
1. UltraPhase 1 (base detergent)
2. UltraPhase 2 (detergent enhancer)
These detergent cartridges are for
single use only. Replacement deter-
gent cartridges are available to order
from Miele or via the internet at
www.miele-shop.com (see end of this
booklet for details). Empty cartridges
should be disposed of via your local
recycling system.
Remove the caps from the detergent
cartridges.
Press the TwinDos access panel.
The panel will spring open.
Drop the panel down.