Miele WMV 960 WPS User manual

Operating instructions
for washing machines
To avoid the risk of accidents or damage to the machine, it is essential
to read these instructions before it is installed and used for the first time.
en-AE, SA M.-Nr. 10 613 800

Contents
2
Caring for the environment .................................................................................. 6
Warning and Safety instructions ......................................................................... 7
Operating the washing machine ........................................................................ 14
Control panel......................................................................................................... 14
Touch display and sensors.................................................................................... 15
Main menu............................................................................................................. 15
Examples on how to operate the machine............................................................ 17
Before using for the first time ............................................................................ 19
Running the first programme................................................................................. 21
TwinDos................................................................................................................ 22
Inserting detergent cartridges ............................................................................... 23
Using containers ................................................................................................... 24
Setting the electronic unit to liquid detergent and/or fabric conditioner............... 25
Settings for UltraPhase 1 and UltraPhase 2..................................................... 26
Settings for other types of detergent ...............................................................27
Running the first programme................................................................................. 28
Washing environmentally and economically .................................................... 29
Energy and water consumption ............................................................................ 29
Detergent............................................................................................................... 29
When drying with a tumble dryer .......................................................................... 29
EcoFeedback......................................................................................................... 30
1. Prepare the laundry......................................................................................... 31
2. Select a programme........................................................................................ 32
3. Select programme settings ............................................................................ 33
4. Load the washing machine............................................................................. 36
5. Add detergent .................................................................................................. 38
TwinDos................................................................................................................. 38
CapDosing............................................................................................................. 38
Detergent dispenser drawer .................................................................................. 40
6. Start the programme - the end of a programme .......................................... 41
Degree of soiling ................................................................................................. 42
Garment care label symbols............................................................................... 43
Spinning................................................................................................................ 44

Contents
3
Programme chart ................................................................................................ 46
Programme sequence......................................................................................... 52
Changing the programme sequence ................................................................ 55
Cancelling a programme ....................................................................................... 55
Interrupting a programme...................................................................................... 55
Changing a programme......................................................................................... 55
Adding or removing laundry after the programme has started ............................. 56
Safety lock............................................................................................................. 57
ProgrammeManager ........................................................................................... 58
Intensive ................................................................................................................ 58
ECO ....................................................................................................................... 58
Extra gentle ........................................................................................................... 58
Extra quiet ............................................................................................................. 58
AllergoWash .......................................................................................................... 58
Options ................................................................................................................. 60
Steam smoothing .............................................................................................. 60
Short...................................................................................................................... 60
Rinse hold.............................................................................................................. 60
Pre-wash ............................................................................................................... 60
Water plus ............................................................................................................. 60
Extra rinse.............................................................................................................. 60
Delay start ............................................................................................................ 62
Favourite programmes........................................................................................ 64
Washing assistant ............................................................................................... 66
Mixed items.......................................................................................................... 67
Detergent ............................................................................................................. 68
The correct detergent............................................................................................ 68
Water softeners ..................................................................................................... 68
Dispensing aids ..................................................................................................... 68
Fabric conditioner and liquid starch ...................................................................... 68
Miele recommended detergents ........................................................................... 69
Recommended detergents in accordance with Directive (EU) Nr. 1015/2010...... 70
Cleaning and care ............................................................................................... 73
Cleaning the drum (Hygiene info) .......................................................................... 73
External casing and fascia panel........................................................................... 73
Cleaning the detergent dispenser drawer ............................................................. 73

Contents
4
Cleaning the TwinDos system ............................................................................... 75
Cleaning the compartments............................................................................. 76
Cleaning the water inlet filter................................................................................. 77
What to do if....................................................................................................... 78
The programme does not start.............................................................................. 78
The following fault messages appear in the display and the programme stops... 79
The following fault messages appear in the display at the end of the
programme ............................................................................................................ 80
Problems with TwinDos ......................................................................................... 82
General problems with the washing machine ....................................................... 83
An unsatisfactory wash result ............................................................................... 85
The door will not open........................................................................................... 86
Opening the door in the event of a blocked drain outlet and/or power failure ..... 87
After sales service............................................................................................... 89
Repairs .................................................................................................................. 89
Guarantee.............................................................................................................. 89
Optional accessories............................................................................................. 89
Installation and connection ................................................................................ 90
Front view .............................................................................................................. 90
Rear view............................................................................................................... 91
Installation surface ................................................................................................ 92
Transporting the washing machine to its installation site...................................... 92
Removing the transit bars ..................................................................................... 92
Re-fitting the transit bars....................................................................................... 94
Levelling the machine............................................................................................ 95
Screwing out and adjusting the feet................................................................. 95
Building under a continuous worktop/ in a kitchen run.................................... 96
Washer-dryer stack .......................................................................................... 96
The water protection system................................................................................. 97
Connection to the water supply ............................................................................ 99
Connection to the drainage system .................................................................... 101
Electrical connection ........................................................................................... 102
Technical data.................................................................................................... 103
Consumption data............................................................................................. 104

Contents
5
Settings .............................................................................................................. 106
Selecting and changing settings ......................................................................... 106
Exiting the Settings menu ................................................................................... 106
Language ......................................................................................................... 107
TwinDos............................................................................................................... 107
Degree of soiling.................................................................................................. 107
Time of day.......................................................................................................... 107
Buzzer volume..................................................................................................... 108
Keypad tone ........................................................................................................ 108
Total consumption............................................................................................... 108
Code.................................................................................................................... 108
Temperature unit.................................................................................................. 108
Display brightness............................................................................................... 109
Display switch-off setting.................................................................................... 109
Machine switch-off setting .................................................................................. 109
Display maximum load ........................................................................................ 109
Memory ............................................................................................................... 110
Longer pre-wash Cottons.................................................................................... 110
Soak duration ...................................................................................................... 110
Gentle action ....................................................................................................... 110
Reduce temp....................................................................................................... 110
Water plus level ................................................................................................... 111
Maximum rinse level............................................................................................ 111
Suds cooling........................................................................................................ 111
Anti-crease .......................................................................................................... 111
Delay start ........................................................................................................... 112
Optional accessories ........................................................................................ 113
Detergent............................................................................................................. 113
Specialist detergents........................................................................................... 113
Fabric care........................................................................................................... 114
Additives.............................................................................................................. 114

Caring for the environment
6
Disposal of the packing
material
The packaging is designed to protect
the appliance from damage during
transportation. The packaging materials
used are selected from materials which
are environmentally friendly for disposal
and should be recycled.
Recycling the packaging reduces the
use of raw materials in the
manufacturing process and also
reduces the amount of waste in landfill
sites.
Disposal of your old appliance
Electrical and electronic appliances
often contain valuable materials. They
also contain materials which, if handled
or disposed of incorrectly, could be
potentially hazardous to human health
and to the environment. They are,
however, essential for the correct
functioning of your appliance. Please
do not therefore dispose of it with your
household waste.
Please dispose of it at your local
community waste collection / recycling
centre or contact your Miele dealer for
advice.
Ensure that it presents no danger to
children while being stored for disposal.

Warning and Safety instructions
7
This washing machine complies with current safety requirements.
Inappropriate use can, however, lead to personal injury and
damage to property.
To avoid the risk of accidents and damage to the machine, please
read these instructions carefully before using it for the first time.
They contain important information on its safety, use and
maintenance.
Keep these instructions in a safe place and ensure that new users
are familiar with the content. Pass them on to any future user.
Correct application
 This washing machine is intended for use in domestic households
and similar working and residential environments.
 The washing machine is not intended for outdoor use.
 It must be used only as a domestic appliance to wash items which
are specified by the manufacturer as being washable on the wash
care label. Miele cannot be held liable for damage resulting from
incorrect or improper use or operation.
 The washing machine can only be used by people with reduced
physical, sensory or mental capabilities, or lack of experience or
knowledge, if they are supervised whilst using it or have been shown
how to use it safely and recognise and understand the
consequences of incorrect operation.

Warning and Safety instructions
8
Safety with children
 Children under 8 years of age must be kept away from the
washing machine unless they are constantly supervised.
 Children 8 years and older may only use the washing machine
unsupervised if they have been shown how to use it safely and
recognise and understand the consequences of incorrect operation.
 Children must not be allowed to clean or maintain the washing
machine unsupervised.
 Please supervise children in the vicinity of the washing machine
and do not let them play with it.
Technical safety
 Please observe the instructions in "Installation and connection"
and "Technical data".
 Before setting up the washing machine, check it for any externally
visible damage. Do not install or use a damaged machine.
 Before connecting the washing machine, ensure that the
connection data on the data plate (fuse rating, voltage and
frequency) match the mains electricity supply. If in any doubt,
consult a qualified electrician.
 Reliable and safe operation of this washing machine can only be
assured if it has been connected to the mains electricity supply.

Warning and Safety instructions
9
 The electrical safety of this washing machine can only be
guaranteed when correctly earthed.
It is essential that this standard safety requirement is met. If in any
doubt, please have the wiring system of the building tested by a
qualified electrician.
Miele cannot be held liable for the consequences of an inadequate
earthing system (e.g. electric shock).
 Do not connect the washing machine to the mains electricity
supply by a multi-socket adapter, extension lead or similar. These do
not guarantee the required safety of the machine (fire hazard due to
the risk of overheating).
 Faulty components must only be replaced by genuine Miele
original spare parts. Only when these parts are fitted can Miele
guarantee the safety standards of the machine.
 The electrical socket must be easily accessible after installation so
that the machine can be disconnected from the electricity supply if
necessary.
 Unauthorised repairs could result in unforeseen dangers for the
user, for which the manufacturer cannot accept liability. Repairs
should only be undertaken by a Miele authorised service technician,
otherwise any subsequent damage will not be covered by the
guarantee.
 If the electrical connection cable is faulty it must only be replaced
by a Miele authorised service technician to protect the user from
danger.

Warning and Safety instructions
10
 The machine must be isolated from the electricity supply when
cleaning and maintaining the machine and in the event of a fault.
 The Miele "Water protection system" protects from water damage
provided the following conditions are met:
– the machine is correctly plumbed in and connected to the
electricity supply.
– if a fault or damage has been identified, the machine must be
examined by a competent person before further use, and repaired
if necessary.
 The water flow pressure must be at least 100kPa and should not
exceed 1000kPa.
 In areas which may be subject to infestation by cockroaches or
other vermin, pay particular attention to keeping the machine and its
surroundings in a clean condition at all times. Any damage which
may be caused by cockroaches or other vermin will not be covered
by the guarantee.
 The machine must not be used in a non-stationary location (e.g.
on a ship).
 Do not make any alterations to the machine, unless authorised to
do so by Miele.
 This washing machine is supplied with a special lamp to cope
with particular conditions (e.g. temperature, moisture, chemical
resistance, abrasion resistance and vibration). This special lamp
must only be used for the purpose it is intended for. It is not suitable
for room lighting. Replacement lamps may only be fitted by a Miele
authorised person or your Miele dealer.

Warning and Safety instructions
11
Correct use
 Do not install the washing machine in a room where there is a risk
of frost. Frozen hoses may burst or split. The reliability of the
electronic control unit may be impaired at temperatures below
freezing point.
 Before using the machine for the first time, check that the transit
bars at the rear of the machine have been removed (see "Installation
and connection - Removing the transit bars"). During spinning, a
transit bar which is still in place may result in damage to both the
machine and adjacent furniture or appliances.
 Turn off the stopcock if the machine is to be left for any length of
time (e.g. holiday), especially if there is no floor drain (gully) in the
immediate vicinity.
 Flooding danger.
If hooking the drain hose into a wash basin, check that the water can
drain off quickly enough to prevent the sink from overflowing. Make
sure the drain hose is secure, so that the force of the water flowing
out of the hose does not dislodge it.
 Take care to ensure that foreign objects (e.g. nails, pins, coins,
paper clips) do not find their way into the machine with the laundry.
These may damage components of the machine (e.g. suds
container, drum), which in turn can result in damage to the laundry.

Warning and Safety instructions
12
 Take care when opening the drum door after using the steam
function. Danger of burning due to escaping steam and the high
temperature of the surface of the drum as well as the porthole glass.
Stand back away from the machine and wait until the steam has
dissipated.
 The maximum load for this washing machine is 9 kg (dry weight).
See the "Programme chart" for the maximum recommended loads
for individual programmes.
 If the correct amount of detergent is dispensed, the machine
should not need to be descaled. If, however, you do wish to descale
it, only use a proprietary natural citric acid based descaling agent.
Miele recommends using Miele descaling agent which is available to
order from your Miele dealer. Strictly observe the instructions on the
packaging.
 Textiles which have been pre-treated in solvent based cleaning
agents must be thoroughly rinsed in clean water before being
washed in the machine.
 Do not use solvent based cleaning agents, e.g. those containing
benzine, in this machine, as this may result in damage to component
parts and create toxic fumes. Such agents also pose a fire and
explosion hazard.
 Do not use solvent based cleaning agents, e.g. those containing
benzine, to clean the surfaces of the machine. They can cause
damage to plastic surfaces.
 Only use dyes specified by the manufacturer as being suitable for
use in a domestic washing machine. Always observe the
manufacturer's instructions carefully.

Warning and Safety instructions
13
 Colour run and dye removers contain sulphur compounds which
can cause damage such as corrosion. Do not use these products in
this machine.
 If detergent comes into contact with the eyes, rinse them
thoroughly with lukewarm water immediately. If swallowed, seek
medical assistance immediately and retain the packaging or label for
reference. Those with skin problems or sensitive skin should avoid
their skin coming into contact with detergent.
Accessories
 Accessory parts may only be fitted when expressly approved by
Miele. If other parts are used, guarantee, performance and product
liability claims will be invalidated.
 A Miele tumble dryer can be stacked on top of a Miele washing
machine using the appropriate stacking kit (available as an optional
accessory). Please make sure you order the correct one for the Miele
washing machine and Miele tumble dryer.
 If installing the machine on a Miele plinth, (available as an optional
accessory, depending on country), please make sure you order the
correct one for this washing machine.
Miele cannot be held liable for damage caused by non-compliance
with these Warning and Safety instructions.

Operating the washing machine
14
Control panel
aTouch display
See the next page for more
information.
bStart/Stop sensor
For starting the programme selected
and cancelling a programme once it
has started. The programme selected
can be started as soon as the sensor
starts flashing.
c sensor
The sensor lights up when
information about the menu in the
display is available.
d sensor
For returning to the main menu.
Values set previously are not saved.
eOptical interface
For service technicians.
f button
For switching the washing machine
on and off. To save energy the
washing machine will switch off
automatically 15 minutes after the
end of the programme/anti-crease
phase or after being switched on if
no other selection is made.

Operating the washing machine
15
Touch display and sensors
The ,  and Start/Stop sensors and
the sensors in the display react to finger
tip contact.
The display can be scratched by
pointed or sharp objects, e.g. pens.
Only touch the touch display with
your finger tips.
Touching the sensors in the display
reveals a list of options or a sub-menu
and also takes you to another menu.
In some instances, if you do not touch
one of the sensors for several seconds,
the display will revert to the previous
menu. You may then need to enter the
settings again.
Main menu
After switching on the washing machine
the main menu will appear in the
display.
You access all the important sub-
menus from the main menu.
You can return to the main menu at
any time by touching the  sensor.
Values set previously are not saved.
10:30

Programmes
Favourite programmes
Washing assistant
＜ ＞
1
2
3
4
5
 Programmes
For selecting the wash programme.
 Favourite programmes
You can save up to ten of your own
customised wash programmes.
See "Favourite programmes" for more
information.

Operating the washing machine
16
 Washing assistant
The Washing assistant guides you step
by step so that you can select the
optimum wash programme for your
laundry.
See "Washing assistant" for more
information.
 Scroll bar
The scroll bar indicates that further
options or more text follows.
The width of the scroll bar changes
depending on the length of the option
list or information.
The position of the scroll bar indicates
where you are in a list or piece of
information.
 Navigation sensors
You can use the ＜ and ＞ sensors to
scroll through a list or piece of
information.
Touch the ＞ sensor to scroll to the
second page of the main menu.
10:30

Mixed items
Settings 
＜ ＞
6
7
 Mixed items
Use this programme if you do not have
enough laundry to run a standard
programme but you want to wash a few
lightly soiled items with different
garment care instructions.
The washing machine will use the list of
items to put together a suitable wash
programme.
See "Mixed items" for more information.
 Settings 
You can alter the washing machine's
electronics to suit changing
requirements in the Settings  menu.
See "Settings " for more information.

Operating the washing machine
17
Examples on how to operate
the machine
Option lists
Programmes menu (single option list):
Programmes
Cottons
Delicates
Denim
＜ ＞
Minimum iron
Woollens 
Shirts
Touching the ＜ or ＞ sensor scrolls to
the left or right of the list.
The scroll bar shows you that further
options are available.
Touch a programme name to select the
wash programme.
The load for the programme selected
will appear in the display.
After a few seconds or if you confirm
with the OK sensor, the display will
change to show the standard menu for
the programme selected.
Options menu (multiple option list):
Extras
＜ ＞
Rinse holdShort

Soak
Steam
smoothing


 
OK
Touching the ＜ or ＞ sensor scrolls to
the left or right of the list.
The  sensor takes you back a menu
level.
The scroll bar shows you that further
options are available.
Touch one or several options to select
it/them.
The option currently selected will be
marked with a .
Touch the option again to deselect it.
The OK sensor activates or saves the
marked option.

Operating the washing machine
18
Setting numerical values
You can set numerical values in some
menus.
Temperature
 OK
30 °C
Cold
–+
- 90°C
The numerical value is highlighted in
white. Touching the – sensor decreases
the value and touching the + sensor
increases it. The OK is used to adopt
the selected value.
Tip: The values will count upwards and
downwards automatically if you touch
the + or - sensor continuously.

Before using for the first time
19
Remove the protective foil and
stickers
Remove
– the protective foil from the door.
– any stickers from the front and the
lid.
Please do not remove any labels
(e.g. the data plate), visible when you
open the door.
Removing the detergent
cartridges from the drum
There are two cartridges containing
UltraPhase1 and UltraPhase2 detergent
for automatic detergent dispensing in
the drum.
Pull open the door.
Take the two cartridges out of the
drum.
Shut the door with a gentle swing.

Before using for the first time
20
After installing the washing
machine
Before using the machine for the
first time ensure that it is correctly
installed and connected. See
"Installation and connection". Also
check that the drain filters are
securely tightened to prevent the risk
of water leaks during use.
This washing machine has undergone
a complete functional test at the
factory and there will be some residual
water in the drum from this process.
For safety reasons, spinning is not
possible until the machine has been
prepared for using for the first time. To
activate the spinning function you must
run a wash programme without laundry
and without detergent.
Using detergent could result in an
excessive build-up of foam.
Press the  button.
Setting the language
You will be asked to select the language
you want for the display. It is possible
to change the language at any time
subsequently via the Settings menu.
＜ ＞
dansk
english (AUS)
deutsch
english (GB)

bahasa
malaysia čeština
Sprache
Touch the ＜ or ＞ sensor until the
language you want appears.
Touch the sensor for the language
you want.
The language selected will be marked
with a tick  and the display for setting
the Clock format will appear.