
Warranty
MKS,ENIProductswarrantstotheoriginalpurchaserforaperiodofoneyearfromthedateofdelivery,each
instrumenttobefreefromdefectsinmaterialsandworkmanship.Foraperiodofoneyear,MKS,ENIProducts
will,atitsoption,adjust,repair,orreplacedefectiveparts,withoutchargetotheoriginalpurchaser,sothat
theinstrumentperformsaccordingtoitsspecifications.
Whenwarrantyserviceisrequired,theinstrumentmustbereturned,transportationprepaid,tothe
factoryortooneofMKS,ENIProducts'designatedservicecenters.If,inouropinion,theinstrumenthasbeen
damagedbyaccident,unreasonableuse,buyer‐suppliedsoftwareorinterfacing,impropersitepreparationor
maintenance,orabnormalconditionsofoperation,repairswillbebilledatstandardrates.Inthiscase,an
estimatewillbesubmittedbeforetheworkisstarted.
THISLIMITEDWARRANTYISEXCLUSIVEANDMKS,ENIPRODUCTSMAKESNOOTHERWARRANTIES,
EXPRESSORIMPLIED,ANDALLOTHEREXPRESSORALORWRITTENWARRANTIESANDALLWARRANTIES
IMPLIEDBYLAW,INCLUDINGANYWARRANTIESOFMERCHANTABILITYORFITNESSFORAPARTICULAR
PURPOSEOROTHERWARRANTYOFQUALITYAREEXCLUDEDANDDISCLAIMED.INNOEVENTSHALLMKS,ENI
PRODUCTSBELIABLEFORSPECIAL,INDIRECT,INCIDENTALORCONSEQUENTIALDAMAGESRESULTINGFROM
BREACHOFANYWARRANTY,WHETHEREXPRESSORIMPLIED,INCLUDINGANYIMPLIEDWARRANTYOF
MERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE,ORFROMANYCAUSEWHATSOEVER,
INCLUDINGNEGLIGENCE.Buyer'ssoleandexclusiveremedyunderthiswarrantyshallberepairor
replacementassetforthabove,orifMKS,ENIProductsisunabletorepairorreplacethedefectivepartwithin
areasonabletime,arefundofthepriceofthepartorgoodsthatgiverisetothewarrantyclaim.
ServiceAndTechnicalAssistance
ForServiceorRepaircontacttheclosestCustomerServiceDepartmentwiththefollowinginformation:
•Modelandserialnumber
•Purchaseordernumber
•Detaileddescriptionofmalfunction
•Yourcompany's"BillTo"and"ShipTo"address
YouwillreceiveaRMA(ReturnMaterialsAuthorization)number,thewarrantystatusoftheunittobe
returnedandestimatedrepaircharge,ifany.TheRMAnumberisyourauthorizationnumber.Pleasetypethis
numberonyourpurchaseorderandshippinglabel.AfterMKS,ENIProductsreceivestheunit,afirmquote
andestimateddateofcompletionwillbegiven.
ForTechnicalAssistanceforyourparticularapplication,contactthenearestMKS,ENIProductsSalesand
ServiceCenter.Thefollowinginformationwillhelpusprovideyouwithpromptandefficientservice:
•Alloftheinformationcontainedontheunit'snameplate.
•Namesandtelephonenumbersofimportantcontacts.
•Detaileddescription(i.e.,physicaldamageand/orperformanceanomalies,quantitativeand/or
qualitativedeviationfromspecifications),includingmiscellaneoussymptoms,datesandtimes.
•Theenvironmentandcircumstancesunderwhichtheissuedeveloped.
•Supportingtestdataand/orrecordsthatcanbeprovided.
•Anyprevious,relatedconversationsand/orcorrespondencewithMKS,ENIProducts.