Mobeye Call-Key User manual

Installation manual
Mobeye Call-Key
GSM Door Opener
In combination with
Mobeye Internet Portal
SW version 7.n

Attention! Very important
This user manual contains important guidelines for the installation and usage of the Mobeye
Call-Key. Please read these thoroughly before you start using the MobeyeCall-Key.
In case of damage caused by disregarding the guidelines, the warranty becomes void.
The user must regularly check the proper functioning of the Mobeye Call-Key. The
manufacturer cannot be held liable for any damage or loss caused by any incorrect use or
incorrect functioning of the MobeyeCall-Key.
Safety guidelines
• The permitted ambient temperature during operation may not be exceeded (not lower than
-10°C and not higher than 55°C).
• The device is intended for use in dry and clean places.
• Protect the device from moisture, heat and water splashing. Not intended for external use.
• The guidelines for the battery usage must be regarded.
• Do not expose the device to strong vibrations.
• Do not let it fall from height.
• Do not use in an environment where any inflammable gases, vapours or dust are present
or could be present.
• Repair of the device may only be carried out by people, trained for Mobeye®repair.
• If the device must be repaired, only original replacement components may be used. The
use of different parts may lead to damage of the Mobeye Call-Key.
Use in accordance with the regulations
The purpose of this device in accordance with the regulations is to open the door after
number recognition of incoming calls. Other uses are not permitted.

Table of Content
1. Introduction 2
2. To get ready 3
2.1 Place the SIM Card 3
2.2 Connect a lock to the output 3
2.3 Connect the power supply 4
2.4 Sign up in the Mobeye Internet Portal 4
2.5 Activate the SIM-card 5
2.6 Activate the Mobeye device in the Portal 6
2.6.1 Installation code 6
2.6.2 Activate the device in the portal 6
2.7 Contacts, contact persons, user groups and users 8
2.8 Synchronisation of data from and to the device 11
2.9 How to open the door lock 11
2.10 Historical data 11
3. Additional settings 12
3.1 Standard behaviour 12
3.2 Installation code 13
3.3 Output behaviour: Switch or pulse times 13
3.4 Input type 13
3.5 Input delay time 13
3.6 Inactive time 13
3.7 Alarm repeat time 13
3.8 Inactive time 13
3.9 Power failure delay time 13
3.10 Unauthorised switching of output 14
3.11 Alternative way of Programming via SMS commands 15
4. Action rules 16
4.1 Pre-programmed action rules 16
4.2 Triggers and reactions 16
4.3 Programming action rules 17
4.4 Time-based action rules 17
4.5 List of programmed action rules 18
4.6 Delete action rules 18
5. Reset the system 19
5.1 Reset the Mobeye Call-Key 19
5.2 Delete from Mobeye Internet Portal 19
6. Issue solving and technical data 20

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1. INTRODUCTION
The Mobeye Call-Key is a GSM door opener. The electronic door is connected to the relay
output. Via an incoming call from an authorised number, the relay output will switch and the
door or port is opened.
The Mobeye Call-Key has two inputs for additional sensors. If one of these is activated, the
set contact persons will receive a notification.
The Mobeye Call-Key can work in two ways:
✓Stand-alone: the telephone numbers are programmed via SMS in the stand-alone
module. Phone numbers are authorized for 24/7 ("always").
✓Registered in the Mobeye Internet Portal. This password protected and secured internet
area offers additional functionality. For each person a time window (day, time or period)
can be entered for limited access or a 24/7 authorisation can be granted. The Mobeye
Internet Portal allows the administrator to manage the devices, program numbers and
view historical data (who opened the door and at what moment).
NOTE
This manual describes the installation and options for the Mobeye Call Key in combination
with the Mobeye Internet Portal.
Additional functions in the Mobeye Internet Portal:

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2. TO GET READY
To get started with the Mobeye Call-Key following steps are needed.
1. Place the SIM card
2. Connect an electronic lock to the output
3. Connect the power supply and, if desired, insert the four batteries
4. Sign up as account in the Internet Portal
5. Activate the SIM card in the Internet Portal
6. Activate the device in the Internet Portal
7. Create contacts, contact persons, user groups and users
8. Data exchange of settings and historical log with Mobeye Internet Portal
9. Open the lock
10. See historical events
2.1 PLACE THE SIM CARD
Use the Mobeye M2M SIM card which was included in the delivery. If no
SIM card was included, please ask Mobeye ([e-mail]).
The SIM card needs to be inserted before the batteries.
•Open the back cover and insert the SIM card in the holder.
For opening/closing, slightly move the cover.
2.2 CONNECT A LOCK TO THE OUTPUT
Connect an electronic door lock to the output 1.This is a relay output. The maximum load is
2A/30V. Open the hole in the enclosure and insert the 2 wires of the lock through the hole of
the enclosure to the inside part and next in the two connectors of output 1 (press on the
orange pins for connecting the wires). It does not matter which wire is connected to which
connector. If necessary the wires can be extended using appropriate wire material.

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2.3 CONNECT THE POWER SUPPLY
Connect the external power adapter to the power input of the Mobeye Call-Key (press the
orange pins for connecting the wires):
•V+ to “+”
•Ground to “-“
When using Mobeye adapter 10027 (European type):
‘V+’ is black wire with white stripe, ‘Ground’ is black wire. Otherwise please look at the
adapter for the ‘+’ and ‘–‘.
The GSM-status-LED displays the status. As long as no GSM connection was established,
the LED flashes about 1 time per second. As soon as the connection is made, it will flash
once in (about) 3 seconds.
Optionally 4 batteries (4 * CR123) can be placed. If these are inserted, the Mobeye Call Key
will send an alarm message in the event of a power failure. After sending the outage report
the unit itself will go to the "Low Power” mode, which means that the GSM module will shut
down to save the batteries. In this 'Low Power” mode, the unit will not be able to receive
incoming phone calls. Internal triggers, such as (alarm) messages on the inputs and test
reports may be sent.
Close the Mobeye Call-Key using the 4 screws.
2.4 SIGN UP IN THE MOBEYE INTERNET PORTAL
Go to www.mymobeye.eu and sign up for a new account. Follow the instructions on the
screen.
You will receive an e-mail to confirm the new account. After confirmation please login to the
portal.
If you did not receive this e-mail, check your spam box or ask Mobeye ([email protected]).
Sign-up for new account

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2.5 ACTIVATE THE SIM-CARD
First the Mobeye SIM card needs to be activated in the Mobeye Internet. At this point in time
you confirm the subscription.
Choose ‘activate new SIM card’.
Enter the SIM card number.
This is the number written on the plastic SIM card. Only take the
last 8 digits of the last two lines (incl. number after space, do not
insert the space}).
Click ‘next’.
Select the device type
Call-Key
Click ‘next’.
Choose the contract:
Call-Key SIM+portal
Click ‘next’.
To confirm, cross mark both conditions.
Click ‘next’.
Now the activation of the SIM card is complete.

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Click ‘finish’.
2.6 ACTIVATE THE MOBEYE DEVICE IN THE PORTAL
Next the Mobeye Call-Key can be activated in the portal. Be sure the SIM card was placed,
the external power supply was connected and the GSM network connection was
established..
2.6.1 Installation code
For all programming actions the installation code must be used. The initial code is ‘1111’.
The installation code is also included in the confirmation SMS which the administrator
received after programming the administrator number. For more security, the code needs to
be changed to a personal installation code, see 3.2.
In this manual this code is referred to as CODE.
2.6.2 Activate the device in the portal
Select the correct (or only) SIM card number and click ‘activate device’.
In the list ‘My SIM cards’ the telephone number of the Call-Key is displayed (+34…). This
number will be used later, to call the device in order to open the lock.
Enter the security CODE.
Click ‘next’.

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The server and the device are synchronising; this can
take several minutes
If it takes longer than 5 minutes, the set-up was not
done correctly; click ‘previous’ and try again. If it still
does not work, please contact Mobeye
([e-mail])..
As soon as communication is set-up, next
screen appears.
1. Enter a name for the device
2. Enter a location for the device
Click “next”
The settings are interchanged.
The activation is completed.
Click ‘next’

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2.7 CONTACTS, CONTACT PERSONS, USER GROUPS AND USERS
The first tab ‘My Portal’ lists the active devices.
Select a device and click it.
Note: After entering the settings on the screen, these are not automatically programmed in
the Mobeye Call Key. This only happens when you synchronize the data between the portal
and the device. See section 2.8.

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Contacts
The tab ‘Contact’ contains the address book with
contacts which will be assigned to functions. They
are used as authorised numbers, alarm numbers and
receivers of technical messages.
Click the tab Contact.
Click ‘Create contact’.
Enter the name, telephone number and e-mail (e-
mail is useful if the contact will be an alarm number;
it is not necessary for authorised numbers).
Choose ‘Save’
The new contact is listed.
Contacts
Contacts are the people who can receive alarm messages or service messages from the
Mobeye Internet Portal. It is an option, not obligatory, to set contact persons. It is possible to
connect several people to the messages. It is possible to send alarm messages to a set of
persons and the status messages to others. Contact persons need to be created in the
‘Contact’ tab address book first.
Add a contact.
To send SMS messages from the portal, you must maintain an SMS credit balance in the
portal (visible in 'Account' tab). In case of a shortage of credits the Account receives a
warning by mail and the procedure how to update the credits.
Alarm messages are sent upon an alarm situation,
such as an activated sensor or power failure
(dependent on system)
Status messages are sent upon:
- low batteries
- communication failure message in case of a
missed keep alive message

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User groups
A user goup defined the access that users will be granted. Several user groups can be
created, each having its own time window. User will be assigned to a user group.
Before user will be authorised, at least one user group needs to be created. The users first
need to be created as Contact (see before).
Select ‘add group’
Three types of access scan be granted:
1) Unlimited access
2) Limited access with periods and time windows
3) Limited access for an unlimited period, but limited time windows within the days
Create a group name. For unlimited access,
just save the group.
If the group has limited access, choose
‘limited access’. A pop-up window will
appear.
The pop-up allows to choose for a period, in
which the group will be authorised and/or
time windows. As default the time windows
are set to 00-24 hrs (full days).
Select ‘Save’.
hint: check the correct saving by selecting
the group.

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Users
Users are contacts which are assigned to user groups. In this way the telephone numbers in
the contacts are authorised for opening a lock by calling it.
After the creation of user groups, the user can be
assigned. Select ‘add user’.
Choose a contact and assign it to one of the user
groups. Select ‘Save’.
Note: After entering the settings on the screen, these
are not automatically programmed in the Mobeye Call
Key. This only happens when you synchronize the data
between the portal and the device. See section 2.8.
2.8 SYNCHRONISATION OF DATA FROM AND TO THE DEVICE
Each hour the Mobeye Call-Key will pick-up new settings from and send log data to the
portal. Only after the data exchange new authorised numbers will be able to open the door.
If synchronisation needs to be done immediately, the data exchange can be forced by:
- activation of an input (which will generate an alarm message to the contacts as well)
- removing the power supply (incl. batteries) and reconnecting this power(which will
generate a power failure message to the contacts as well).
2.9 HOW TO OPEN THE DOOR LOCK
After the preceding steps the lock can be opened by authorised telephone numbers.
If an authorised telephone number calls the number of the SIM card in the Mobeye Call-Key,
the output relay(to which a lock is connected) will switch for a pulse time of 10 seconds
(which can be changed). The unit will recognize the number and not take the phone;
therefore, no costs will be involved.
Comments:
- The portal shows the number which needs to be called to open the lock.
- The number recognition of the authorised number (‘caller’) must be switched on.
- The Mobeye SIM card is a European number (Spanish). The caller’s telephone needs to
allow ‘roaming’ (although no costs will be made).
- Each hour, during a few seconds, the data is exchanged. At this moment the lock cannot
be opened. Please try again a few seconds later.
- If two people call the lock at the same time, it may happen that the lock cannot be
opened. Please try again.
2.10 HISTORICAL DATA
Select ‘show all’ in the history to see historical data and
who opened the lock at what moment.

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3. ADDITIONAL SETTINGS
3.1 STANDARD BEHAVIOUR
The Mobeye Call-Key has following standard behaviour. Next chapters describe how to
change this.
•If an authorised number calls the number of the SIM card inside the Mobeye Call-Key, the
output 1 switches for 10 seconds (pulse time).
•If one of the inputs is activated by a sensor, the Mobeye Call-Key sends message to the
alarm contacts numbers (others than authorised numbers!).
•If batteries are placed and these need to be replaced, the Mobeye Call-Key sends a
‘battery low’ SMS text message to ‘service’ contact persons.
•If batteries are placed and an external power failure occurs, the Mobeye Call-Key sends a
‘power failure’ message to the alarm contacts numbers.
The settings for the Mobeye Call-Key can be prepared in the Mobeye Internet Portal, in the
part ‘Options’. The settings will be picked up by the unit at a synchronisation run (see 2.8).
To prepare the settings, the security code is needed. The factory default for this code is
‘1111’.
All settings are stored and will be kept in the unit, even in case the power supplies are
removed.
The settings and their options are explained in next
paragraphs.
Press ‘edit’ next to Settings to open the list of settings.
Enter the installation code (factory settings ‘1111’) in the
pop-up screen and select ‘Check’.
In the next pop-up screen the settings can be changed.
After entering the correct value, choose ‘Save’.
The new setting is displayed in the column ‘New’ as long it
was not yet synchronised with the device. Be aware: only after
the synchronisation the new setting will be valid in the device
(see 2.8). After synchronisation the new setting will be listed in
the ‘Áctive’ column.
After saving the new setting a pop-up screen warned for this.

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3.2 INSTALLATION CODE
The installation code is the 4-digit code for programming the settings. The initial code is
1111. Please change the code to make the unit more secure.
3.3 OUTPUT BEHAVIOUR: SWITCH OR PULSE TIMES
The time the output is activated can be set between 1 and 999 seconds. If the setting is set
to 0, the output does not return to its previous state automatically. An authorised number can
switch it back by the SMS command O1OFF. In the factory settings the duration of the pulse
time for the output is “10”.
3.4 INPUT TYPE
The input type defines the character of the inputs IN1 and IN2. This can be Normally Open
(NO) or Normally Closed (NC). If an input is set to NO, the alarm will be triggered as soon as
the terminals of the input are closed. If the input is set to NC, the alarm is triggered if the
connection between the input terminals is broken.
The default input type is set to NO.
3.5 INPUT DELAY TIME
The input delay time defines the time that the inputs are triggered before an alarm is
initiated. If the input returns to the non-alarm status within the delay time, no alarm is sent.
The delay time can be set between 0 and 999 seconds.
As default, the input delay time is set to 1 second.
3.6 INACTIVE TIME
The “inactive time” defines the time the movement sensor, input 1 or input 2 is not active
after an activation. If the time is set to “0” (minutes), the input is active again immediately
after returning to the non-alarm status. If the time is set to e.g. 30 minutes, the input remains
inactive for the first 30 minutes. If the input is again (or still) activated after these 30 minutes,
a new alarm message is sent. The inactive time can be set between 0 and 60 minutes.
As default, the inactive time is set to “0” for all inputs.
3.7 ALARM REPEAT TIME
In order to emphasize the urgency of the alarm messages, all alarms can be repeated. As
long as the input has not returned to the inactive status, the SMS alarm will be repeated after
the ‘alarm repeat time’. The time can be set between 0 and 24 hours. As default the alarm
repeat time is set to 4 hours.
3.8 INACTIVE TIME
The “inactive time” defines the time the movement sensor, input 1 or input 2 is not active
after an activation. If the time is set to “0” (minutes), the input is active again immediately
after returning to the non-alarm status. If the time is set to e.g. 30 minutes, the input remains
inactive for the first 30 minutes. If the input is again (or still) activated after these 30 minutes,
a new alarm message is sent. The inactive time can be set between 0 and 60 minutes.
As default, the inactive time is set to “0” for all inputs.
3.9 POWER FAILURE DELAY TIME
The power failure delay time defines the time that the power fails before an alarm is initiated.
If the power is restored within the delay time, no alarm is sent. The delay time can be set
between 0 and 60 minutes. As default, the delay time is set to 1.

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3.10 UNAUTHORISED SWITCHING OF OUTPUT
Although the Mobeye Call-Key is designed to only switch the output by an incoming call or
SMS from an authorized phone, there is also an option to let them be switched by any
incoming call/SMS, without being authorised. To disable the need for authorised numbers,
the 'authorization' option can be set to OFF. Default is ON.

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CODE COMMAND:OPTION
3.11 ALTERNATIVE WAY OF PROGRAMMING VIA SMS COMMANDS
In the event that the Internet Portal is out of order and the settings need to be changed, it is
possible to change the settings via SMS commands. Please follow next steps:
- Be sure the unit is connected to an external power supply
- Send an SMS message with following content:
- The CODE stands for the installation code. Factory setting is ‘1111’.
- Do not forget the space between CODE and COMMAND.
- The commands are case sensitive.
- All settings are stored in the unit and will be kept when removing the power supply.
A confirmation melody is played to indicate a correct command. In the event of an incorrect
command, a beep is heard.
Setting
SMS
command
Options
Factory default
Installation code
INSTCODE:
0000...9999
1111
Pulse time output 1
TO1:
1...999 (sec)
10
Pulse time output 2
TO2:
1…999 (sec)
10
Input type input 1
TYPEIN1:
NO, NC
NO
Input type input 1
TYPEIN2:
NO, NC
NO
Inactive time input 1
INACTIVEIN1:
0...60 (min)
0
Inactive time input 2
INACTIVEIN2:
0...60 (min)
0
Delay time input 1
DELAY1:
0...60 (sec)
1
Delay time input 2
DELAY2:
0...60 (sec)
1
Alarm suspension input 1
SUSPEND1:
0···999 (sec)
0
Alarm suspension input 2
SUSPEND2:
0···999 (sec)
0
Power failure delay time
DELAYPOW:
0...999 (min)
1
Interval test message
TEST:
0...30 (days)
7
Authorised switching/remote
control
AUTH:
ON, OFF
ON
To request the settings: After data exchange the new settings are listed in the portal.
Alternatively, they can be requested by CODE SET?
To request the status: CODE STATUS?
Example: to set the pulse time of output 1 to 20 seconds:
1111 TO1:20

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4. ACTION RULES
The behaviour of the Mobeye Call-Key is programmed by action-reaction patterns. These
so-called Action Rules are pre-programmed, according to the needs of many applications.
However, it is possible to change these action rules (for advanced users only!).
The trigger + related reactions are called an “action rule”. Each action rule may contain 3
reactions. A maximum of 15 action rules can be programmed.
4.1 PRE-PROGRAMMED ACTION RULES
In the factory defaults following action rules are pre-programmed:
Action
rule
number
Trigger
Reaction Stand-
alone Call-Key
Reaction Call-Key +
Internet Portal
1
Receive SMS
Switch outputs
Switch outputs
2
Receive phone call
Switch output 1
Switch output 1
3
Input 1 triggered
Send SMS + call
Message to portal + call
4
Input 2 triggered
Send SMS + call
Message to portal + call
5
Power failure
Send SMS + call
Message to portal + call
6
Power restored
Send SMS
Message to portal + call
The SMS texts are stored with a text number referring to the number of the action rules (e.g.
TEXT2 and TEXT3). Texts for new action rules are stored and can be changed too (e.g.
TEXT8). Please refer to Fout! Verwijzingsbron niet gevonden..
4.2 TRIGGERS AND REACTIONS
TRIGGERS
For defining your own action rules, you can use triggers and combine them with reactions.
As trigger the following events can be used:
Trigger
Command
Input 1 triggered
IN1
Input 2 triggered
IN2
Input 1 restored
IN1RESET
Input 2 restored
IN2RESET
Power failure
POWERFAIL
Power restore
POWERRESET
Incoming call
CALL
Time
TIME:hhmm (e.g. TIME:1230)
Trigger
Reaction
1
Reaction
2
Reaction

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REACTION
Each trigger can initiate a maximum of 3 reactions out of the following list:
Reaction
Command
Remark
Message to
portal
MONITOR
For follow-up action from portal (only in combination
with portal)
Switch Output 1
O1ON, O1OFF,
O1TGL
Toggle means the output switches each time the
action is executed, regardless the current status
Switch Output 2
O2ON, O2OFF,
O2TGL
Send SMS
SEND:text
Max. 20 characters. An alarm SMS contains the
identification text and the text as defined here. The text
is also stored as TEXTy, where y stands for the action
rule number.
Call
CALL
The unit calls the set alarm numbers. The receiver will
hear a 2-tone signal and can confirm by pressing ‘1’.
4.3 PROGRAMMING ACTION RULES
Send following SMS commands in following format:
CODE TRIGGER:REACTION1,REACTION2,REACTION3
•Do not forget the space between CODE and the TRIGGER.
•The Mobeye MS100E will play a short melody to indicate a successful configuration. In
case of a wrong command, a long beep will sound.
4.4 TIME-BASED ACTION RULES
It is possible to let the action be daily performed at a certain time. The time is the trigger.
To program a time-based action, include the time in the action rule, in following way.
CODE TIME:hhmm:REACTION
Example: Switch output 2, call and send SMS text ‘Pump failure’ after a triggered input2:
1111 IN2:O2ON,CALL,SEND:Pump failure
Example: Switch output 1 after a triggered input1:
1111 IN1:O1ON
Example:
1111 TIME:1115:O1ON

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4.5 LIST OF PROGRAMMED ACTION RULES
A list of programmed action rules, the Action Rules List (ARL), can be requested by sending
following SMS to the unit.
Request programmed action rules:
CODE ARLREPORT?
4.6 DELETE ACTION RULES
An action rule can be deleted by an SMS by the command below incl. index number. The
index number is the sequence number of the action rule as displayed in the ARLREPORT.
CODE DELARL:indexnumber
Remark: a rule will keep its index number, even if a rule with a previous number is deleted.
This will result in “gap” in the index list. If a new Action Rule is added, this rule will get the
index number of the first empty position.
Example:
1111 ARLREPORT?
Example:
1111 DELARL:1