Mobeye CombiGuard CM4600 User manual

USER MANUAL
Mobeye®CombiGuard
CM4600
SW version 1.n

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CONTENTS
1. General description 5
2. Standard behaviour 6
2.1 CombiGuard with Mobeye SIM and Internet Portal 6
2.2 Mobeye CombiGuard with own SIM card 7
3. Getting started 9
3.1 Open the casing and insert the SIM card 10
3.2 Connect the water sensor 10
3.3 Connect the temperature sensor 11
3.4 Connect a (boat) battery to the input 2 11
3.5 Connect a device to the output 11
3.6 Insert the batteries 11
3.7 Connect an external power supply (optionally) 12
3.8 Connect a sensor to input 1 (optionally) 12
3.9 Network connection and program mode 13
4. Programming when using the Mobeye SIM and portal 14
4.1 Sign up in the Mobeye Internet Portal 14
4.2 Register the Mobeye SIM card 14
4.3 Configuration and synchronisation 15
4.4 Basics of the Mobeye Internet Portal 15
4.5 How to activate the CombiGuard 17
4.6 System reset 18
5. Possible settings 19
5.1 Alarm phone numbers 19
5.2 Test message 19
5.3 Input type 20
5.4 Alarm delay time 20
5.5 Inactive time 20
5.6 Alarm repeat time 20
5.7 Minimum and/or maximum temperature limit 21
5.8 Temperature calibration 21
5.9 Temperature unit 21
5.10 Threshold value for the battery voltage 21
5.11 Power failure message 21
5.12 Power failure delay time 21
5.13 Output behaviour 22
5.14 Puls time output 22
5.15 Automatic arming / disarming 22
5.16 Buttonlock 23
5.17 Low power mode 23
5.18 Call and/or SMS (own SIM cards) 23
6. Programming when using own SIM card 24
6.1 Program mode 24
6.2 Programming the settings by SMS 24
6.3 Program at least one telephone number 25
6.4 Program threshold values for the temperature 25
7. List of SMS commands for programming with own SIM 26
7.1 List of SMS commands 26

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7.2 How to activate the CombiGuard 28
7.3 System reset 28
7.4 SMS reports when using own SIM card 29
7.5 Technical messages 30
8. Status feedback 31

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Attention! Very important
This user manual contains important guidelines for the installation and usage of
the Mobeye® device as described in this manual. Please read these thoroughly
before you start using the Mobeye® device.
In the case of damage caused by disregarding the guidelines and the instructions
for use, no liability is accepted and the warranty becomes void. The user must
regularly check the proper functioning of the Mobeye®device. The manufacturer
cannot be held liable for (direct and indirect) damage as a result of incorrect
operation or incorrect functioning of the device, software, internet or telecom
connection. The manufacturer is in no way liable for the loss of personal
passwords or codes.
Safety guidelines
• The permitted ambient temperature during operation may not be exceeded
(not lower than -10 °C and not higher than 50 °C).
• The device is intended for use in dry and clean places.
• Protect the device from moisture, heat and water splashing. Not intended for
external use.
• The guidelines for the battery usage must be regarded.
• Do not expose the device to strong vibrations.
• Do not let it fall from height.
• Do not use in an environment where any inflammable gases, vapors or dust are
present or could be present.
• Repair of the device may only be carried out by people, trained for Mobeye®
repair.
• If the device must be repaired, only original replacement components may be
used. The use of different parts may lead to damage of the Mobeye®device.
Use in accordance with the regulations
The purpose of this device in accordance with the regulations is sending messages
and making telephone calls after an alarm situation. Other uses are not permitted
and may invalidate the warranty.
Battery recycling
This product contains recyclable components. When disposing of this product,
please take it to a waste collection point for disposal or to your sales point. Bring
empty batteries to a recycling centre or collection point.

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1. GENERAL DESCRIPTION
The Mobeye CombiGuard is a monitoring device with an integrated
communication module used to send alarm notifications in various alarm
situations. The CombiGuard has a temperature sensor, water leakage sensor,
power adapter, inputs for battery voltage or potential-free inputs and an
(open collector) output. It can run battery operated or externally powered. If
an external power supply is used, it can also send a power failure alarm.
Since the CombiGuard is often used in the maritime world, this product is
nicknamed “ShipGuard”.
In order to activate the device, a few steps are to be followed.
First of all, you need to insert a SIM card. With the Mobeye SIM card, the
CombiGuard uses the 4G LTE-M network. This network has a strong network
coverage, deep penetrability in buildings and also works in remote areas. The
Mobeye SIM card is a 'multi-provider' and can be used internationally; it may
choose from several providers per country. In case of a network problem it
will switch to another provider or fall back to 2G. In addition, the Mobeye
SIM card offers access to the Mobeye Internet Portal. This management
environment gives the device essential functions such as online
programming, display of status and history, extensive possibilities for
reporting messages and will also monitor test messages (keep alive).
Optionally, alarm messages are sent as a push message via an app. The
relevant contact person will receive instructions and an installation link on
their phone.
It is also possible to place your own (2G) SIM card. The most important alarm
functions such as calling and/or texting after an alarm also work. The
communication goes entirely through the 2G network. The Mobeye Internet
portal features will not work.
Where the installation steps differ for both modes of use, this is indicated.
The use of the Mobeye Internet Portal with Mobeye SIM card is also referred
to as Mobeye SIM/Portal.

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2. STANDARD BEHAVIOUR
2.1 COMBIGUARD WITH MOBEYE SIM AND INTERNET PORTAL
The Mobeye CombiGuard with Mobeye SIM card and registered on the
Mobeye Internet Portal, has the following behaviour as factory settings:
- In the situation of a temperature alarm the Mobeye CombiGuard sends
an alarm message to the Mobeye Internet Portal. The Portal forwards the
alarm as push notification, call (spoken message), text message and/or e-
mail to the ‘alarm contacts’. As soon as the temperature gets back to a
value inside the range, a recovery message follows.
- In the situation of a water alarm the WaterGuard sends an alarm message
to the Mobeye Internet Portal, to be forwarded to the ‘alarm contacts’. As
soon as the water detection has ended, a recovery message follows.
- When the temperature or water sensor is removed, the Mobeye
CombiGuard sends a message via the Mobeye Internet Portal.
- If a (boat) battery is connected to an analogue input and its voltage is
below the set threshold value, the Mobeye CombiGuard sends an alarm
message to the Mobeye Internet Portal to be forwarded to the ‘alarm
contacts’. As soon as the voltage recovers a recovery message is sent.
- In case the second input is activated by a sensor, the Mobeye
CombiGuard sends an alarm message via the Mobeye Internet Portal.
- When an external power supply is used and a power failure occurs, the
Mobeye CombiGuard sends a ‘power failure’ message to Mobeye Internet
Portal, to be forwarded to the ‘alarm contacts’. When the power is
restored, the Mobeye CombiGuard sends a ‘power restored’ message.
- When one of the sensor inputs remain in the alarm status, the Mobeye
CombiGuard repeats sending the alarm message via the Mobeye Internet
Portal every four hours.
- The output can be switched via SMS command.
- When the batteries need to be replaced, the Mobeye CombiGuard sends
a ‘low battery’ message to the Mobeye Internet Portal. The portal
forwards this to the ‘service’ contacts.
- The unit will send test messages to the portal as communication check
(default: every 7 days). If these are not received in time, the portal sends
an exception message to the ‘service’ contacts.
Chapter 5 describes how to influence the standard behaviour.

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Communication between the Mobeye CombiGuard and the Mobeye Internet
Portal takes place via data (and SMS as fallback). Messages can be sent to an
app (via the portal) as a push message. If the notification is confirmed in the
app, it will not be forwarded to subsequent contacts (alternatively a group
message is possible). If the message is not confirmed (or the app is not
used), it can still be sent by call (with spoken text), SMS or email. A credit
system applies to calling and SMS texting, the other methods are unlimited.
At initialisation and contract renewal, a starting credit is loaded, which is
sufficient for most users. In the event of a low balance, the account holder
will receive an email with the advice to top up online. The credit balance has
an unlimited validity period and applies to all devices under one account.
2.2 MOBEYE COMBIGUARD WITH OWN SIM CARD
The Mobeye CombiGuard, equipped with your own SIM card, has the
following standard behavior as factory settings:
- In the situation of a temperature alarm, the Mobeye CombiGuard sends
an alarm SMS text message and calls the phone numbers programmed in
by the user. The SMS message contains the text ‘Temperature too high’ or
‘Temperature too low’, followed by the measured temperature.
- As soon as the temperature gets back to a value inside the range, an SMS
text message is sent to the phone numbers programmed in by the user
containing the text ‘Temperature OK’.
- In the situation of a water alarm, the Mobeye WaterGuard sends an alarm
SMS text message and calls the phone numbers programmed in by the
user. The SMS message contains the text ‘Mobeye water alarm’.
- As soon as the water detection has ended, an SMS text message is sent to
the phone numbers programmed in by the user containing the text
‘Water level OK’.
- When the temperature or water sensor is removed, the Mobeye
CombiGuard sends an SMS text message to first telephone number (TEL1)
containing the text ‘Temperature sensor not connected’.
- If a (boat) battery is connected to the analogue input and its voltage is
below the set threshold value the Mobeye CombiGuard sends an alarm
SMS text message and calls the phone numbers programmed in by the
user. The SMS message contains the text ‘Input 1 low’ followed by the
measured value. As soon as the voltage recovers the numbers will receive

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an SMS text message containing the text ‘Input 1 OK’ followed by the
measured value.
- When the second input is activated by a sensor, the Mobeye CombiGuard
sends an alarm SMS text message and calls the phone numbers
programmed in by the user.
- The output can be switched via SMS command.
- When an external power supply is used and a power failure occurs, the
Mobeye CombiGuard sends a ‘power failure’ SMS text message and calls
the numbers. When the power is restored, the Mobeye CombiGuard
sends a ‘power restored’ SMS text message.
- When the batteries need to be replaced, the Mobeye CombiGuard sends
a ‘low battery’SMS text message to the first telephone number.
Chapter 5 describes how to influence the standard behaviour.

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3. GETTING STARTED
To get started with the Mobeye CombiGuard, at least the following steps
need to be taken in the following order:
1. Open the casing and insert the SIM card
2. Connect the water sensor (optionally)
3. Connect the temperature sensor (optionally)
4. Connect the external (boat) battery (optionally)
5. Insert the batteries
6. Connect an external power supply (optionally)
7. Connect a sensor to the additional input (optionally)
8. Programming when using the Mobeye SIM/Portal
a. Sign up in the Mobeye Internet Portal
b. Activate the SIM card and the device
c. Program the settings and synchronise
d. Use of the portal and app
9. Programming when using your own SIM card
a. Enter the program mode
b. Program the settings
Steps 1 to 7 are described in this chapter.
Step 8 is described in chapter 4. Step 9 can be found in chapter 6.

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3.1 OPEN THE CASING AND INSERT THE SIM CARD
Open the casing by pressing the corners of the front panel with both thumbs.
Insert the SIM card into the module.
When using the Mobeye SIM card:
The Mobeye SIM card is PIN code secured and will only work in a Mobeye
device. Please do not place it in another device.
When using your own SIM card:
An own SIM card has a “micro” format, is suitable for the 2G network and can
make calls and send text messages. The PIN code is "0000", or the SIM card
is PIN code free.
(A PIN code can be changed or removed by putting the SIM card in to any mobile phone
and entering the 'security' menu.)
Note: make sure that the power supply is removed when inserting or
changing the SIM card. The settings are stored in the device memory.
3.2 CONNECT THE WATER SENSOR
Plug the water sensor into the socket (fourth from
left) and press it firmly.

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3.3 CONNECT THE TEMPERATURE SENSOR
Plug the external temperature sensor into the
socket (fifth from left) and press it firmly.
3.4 CONNECT A (BOAT) BATTERY TO THE INPUT 2
The battery voltage can be measured via input 2. Be aware that the
maximum battery voltage is 48 V (peaks up to 60 V).
Connect the wires at the ‘+’ side to the ‘+’ of input 2,
the ‘-‘side to the ‘-‘ (see picture).
A second battery can be connected to input 1, as
long as the input type is set to “AN’ (refer to 5.3).
Be aware: connecting the wires wrongly can lead to a defective device!
3.5 CONNECT A DEVICE TO THE OUTPUT
The Mobeye CombiGuard features an open collector output. The output can
switch automatically after an alarm or after receiving the SMS text message
CODE O1ON and CODE O1OFF (e.g. 1111 O1ON). It is possible to make this
switch only during a pulse time, after which it automatically switches back.
(see 5.13 and 5.14).
The output provides a maximum current of 200 mA. The output voltage is
equal to the input voltage (e.g. 12V DC or 24V DC). To switch heavier
devices, a relay must be placed behind the output with an input voltage
equal to the input voltage of the CM4600. The required switching voltage of
the relay depends on the device that is connected.
NOTE: The output does function when the CombiGuard is battery-operated.
3.6 INSERT THE BATTERIES
Insert the two batteries (CR123) in the module. Use the +/- indication for the
correct placement. If you replace the batteries the settings will not be
deleted, since they are stored in the device memory.

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3.7 CONNECT AN EXTERNAL POWER SUPPLY (OPTIONALLY)
Although the CombiGuard is designed to run on batteries, it is possible to
use an external power supply. In this mode the module is always connected
with the mobile network and therefore always in program mode. When the
power fails, the batteries take over and a power failure alarm message is
sent. The module continues operating albeit in the low power mode. This
means the communication module switches off and only establishes network
connection when it needs to send an alarm notification, test message or low
battery alert.
Connect the power adapter (or any other
regulated 12-24V DC power supply) to the
power input of the connector (press on the
green pins to connect the wires).
Mobeye adapter 10027 position
- V+ to “+” black lead with white stripe left
- Ground to “-“black lead 2nd from left
3.8 CONNECT A SENSOR TO INPUT 1 (OPTIONALLY)
Input 1 is available as potential free contact (NO or
NC) or for monitoring a second battery (AN).
Likewise, input 2 can be used as a potential-free
input.
Insert the 2 wires of an external sensor through the
hole in the casing and insert them in the two
connectors of input 1 (press on the green pins for
connecting the wires). It does not matter which
wire is connected to which connector.
As default input 1 is programmed as Normally Open (NO) contact. This
means the input is triggered if the input is closed for at least 1 second. In
case the contact is NC or AN, see paragraph 5.3. If the sensor needs to be
activated for a longer period before triggering an alarm, see 5.4.

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3.9 NETWORK CONNECTION AND PROGRAM MODE
After placing the batteries (and external power) the Mobeye CombiGuard will
search for the network. The outside LED flashes green and red. This process
normally takes 10-30 seconds, in a new device this can take some minutes.
When the network has been established the LED will first blink green rapidly
and next stay green (or flashes 1 sec. on/1 sec. off in case the unit has not
been configured yet).
In a battery-operated unit a time-out occurs after 3 minutes, after which the
communication module switches off in order to save the batteries. In this low
power mode the LED flashes once per 3 seconds. It will
search for network connection once it needs to send
notifications. It can also been forced to establish a network
connection by re-inserting the batteries or pressing the
button at the back for 5 seconds.
If the CombiGuard is connected to an external power supply, it has
continuous network connection and is permanently in program mode.

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4. PROGRAMMING WHEN USING THE MOBEYE SIM AND PORTAL
4.1 SIGN UP IN THE MOBEYE INTERNET PORTAL
Go to www.mymobeye.com
and sign up for a new account.
Follow the instructions on the screen.
You will receive an e-mail to confirm the new account. After confirmation
login on the portal.
If you do not receive this e-mail, please check your spam box or ask Mobeye
([e-mail]).
4.2 REGISTER THE MOBEYE SIM CARD
To activate the Mobeye SIM card in the Mobeye
Internet Portal, choose ‘activate SIM card’on the ‘Add
Device´ screen.
Fill in the SIM card number. This is the number written
on the plastic SIM card below the barcode. You can
take the entire number or only the last 8 digits.
If the SIM card and batteries are already installed, a pop-up will appear,
where you assign a name and location to the device. You can change these
later.
(If you have not installed the SIM card and batteries before, you will first be
asked to select the device type, in your case it will be “CM4600”.)
At the moment you accept the price and terms, you confirm the subscription.
You will be taken to the payment screen. You will receive an invoice for the
mentioned amount. Your new device is now visible on the dashboard.
Before the device is ready for use, first prepare the settings and alarm
forwarding. See next paragraphs to learn how to do this.
Add Device
Activate SIM card

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4.3 CONFIGURATION AND SYNCHRONISATION
The device settings can be programmed in the Mobeye Internet Portal. In
this way you prepare the settings, to be picked up by the device. Since the
Mobeye device is leading in the communication between the portal and the
device, the data synchronisation is done after:
1) any message to the portal (e.g. the regular test message, alarm, low
batteries).
2) reconnecting power and reinserting batteries.
3) pressing the button (at the backside) for 5 seconds.
4) pressing the SYNC symbol in the portal settings (only visible if external
power is connected), or sending the SMS command 1111 SYNC to the
phone number in the unit (1111 is the security code in factory settings).
During the data exchange with the portal, the LED flashes green. A battery-
operated unit will first blink red-green while connecting to the network.
4.4 BASICS OF THE MOBEYE INTERNET PORTAL
Dashboard
With multiple devices, the dashboard shows all devices, with the (alarm)
messages in the last 24 hours, (missed) test messages and low battery status.
If devices in the dashboard have logging functions, the dashboard changes
when you click on "Diagrams" or "Gauges" in the gray bar.
Select a device to go to the details of a specific device.
Status & History
The status block shows values about the status of the unit.
If the "Synchronised" status is set to "No", there are new settings or alarm
numbers that still need to be transferred to the device.
The network strength value at the last communication session is shown. If
the value is lower than -98 dB, consider another location for the device.
Click on the position icon to see the geographical location during the last
report. Note: this is an indication based on "cell-id".
The history displays all historical events. Click on "all events" to see the list.

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Device Settings
The device settings can be changed via the Mobeye Internet Portal. To do
this, click on the "edit" icon and type in the security code (factory setting is
"1111"). See chapter 5 for the description per setting.
After saving the new settings, they must be retrieved by the device
(synchronized). See 4.3 for more information about synchronizing.
In the block “device data”the name and location of the device can be
changed. These texts are mentioned in the call, text message and e-mail to
indicate the device. A free text is available as an internal comment field. This
is not included in reports.
Alarm dispatch
In the block "Contacts for messages" you link the contact persons who
receive alarm and service messages via push notification, call, text message
and/or e-mail. Service messages can be warnings about missed test
messages and low battery voltage.
To add a contact person, first create it as a contact. This can be done via the
+or in the main menu under the blue Contacts tab.
Tips:
- The alarm messages (including the voice call) consist of a combination of
the name, location and message text.
- Always insert a contact to receive service messages by e-mail.
- Assign calls and text messages only after the test phase in order to save
credits.
Message texts
The message texts contain the texts that, in addition to the name and
location, are included in the messages. These texts can be adapted to your
own text. Forwarding a notification can be prevented by starting the
message text with $$--.

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4.5 HOW TO ACTIVATE THE COMBIGUARD
After the previous steps the Mobeye CombiGuard is ready for use. It is
armed automatically.
In order to switch off (disarm) the Mobeye CombiGuard:
- Press the button at the backside for 1 second.
The green LED switches off to indicate the
disarmed status.
In the disarmed status the Mobeye
CombiGuard will not send alarm notifications.
The unit remains active and is able to switch
on time-controlled and to send test and 'low
battery voltage' messages.
In order to switch on (arm) the Mobeye CombiGuard:
- Press the button at the backside for 1 second. The green LED blinks once
every 3 seconds (battery-powered) or stays on continuously (in case of an
external power supply).
If powered externally (with network connection), switching can be done via
SMS commands:
SMS command to switch on: CODE ARM (e.g. 1111 ARM)
SMS command to switch off: CODE DISARM (e.g. 1111 DISARM)
To update the status in the Mobeye Internet Portal: press the button for 5
seconds, or - if the device is externally powered - send a question mark to
the unit (without code).
SMS command status update: ? The status in the portal including
the temperature and battery
value will be refreshed (only
possible with external power).

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4.6 SYSTEM RESET
To reset the CombiGuard two steps are necessary, in following sequence:
1. Delete the Mobeye CombiGuard from the Mobeye Internet Portal
Go to "Device Settings" and click on the delete icon in the "Device" block.
Then confirm your choice.
2. Reset the Mobeye CombiGuard to its factory settings
1. Remove the batteries (and external power supply).
2. Press the outside button while reinserting the batteries. Keep it pressed
for (about) another 5 seconds.
3. Release the button immediately after the LED starts to flash.
4. If relevant, connect the external power supply.
After a successful reset, the status LED will blink green to indicate that the
module is not configured. The security code is back to factory settings as
well.
The SIM card is now disconnected and is visible on the "Add device" screen.
The SIM card can be used again in another (or the same) Mobeye device in
combination with the portal.

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5. POSSIBLE SETTINGS
The Mobeye CombiGuard has many setting options that influence the
behaviour of the module. If connected on the Mobeye Internet Portal, the
settings are prepared in the portal (see chapter 4). If your own SIM card is
used, programming is done via SMS commands (see chapter 9).
5.1 ALARM PHONE NUMBERS
When using Mobeye Internet Portal: an unlimited number of contacts can
receive the alarm messages. These are set in the portal.
When using your own SIM card: the Mobeye CombiGuard can inform 5
telephone numbers in the event of an alarm. It is mandatory to set at least
one number (TEL1). The numbers set are used for the telephone calls and/or
SMS messages from the unit.
5.2 TEST MESSAGE
When using the Mobeye Internet Portal: The Mobeye CombiGuard can send
regular test messages (keep alive) to the Mobeye Internet Portal, to ensure
the proper functioning of the unit. The test message will also be sent if the
unit is disarmed. The Mobeye Internet Portal expects the test message and
checks the timely receipt. The monitoring of the test messages follows the
‘management by exception’ rule: only if the message was not received, the
‘service’ contacts will receive a notification.
The timing of the test message can be programmed. Since new settings
(options) will be synchronised after the test message, setting a specific time
of the test message may help the process of remote programming. Example:
if you force a daily test message at 17.30 hrs, you can prepare new settings
and be sure they are loaded into the device before the evening.
The interval between the test messages can be set between 0 days (no test
message) and 30 days. The default test interval is set to "7" (weekly).
When using your own SIM card: The Mobeye CombiGuard can send regular
test SMS messages (keep alive) to the first phone number (TEL1), to ensure
the proper functioning of the unit. The test message function is only active if
the unit is armed. The timing of the test message is determined by the time
of programming. The test time can also be set. The interval between the test