Mobeye PowerGuard CM2100 User manual

USER MANUAL
Mobeye®PowerGuard
CM2100
SW version 5.n

Attention! Very important
This user manual contains important guidelines for the installation and usage of the Mobeye®
device as described in this manual. Please read these thoroughly before you start using the
Mobeye® device.
In the case of damage caused by disregarding the guidelines and the instructions for use, no
liability is accepted and the warranty becomes void. The user must regularly check the proper
functioning of the Mobeye®device. The manufacturer cannot be held liable for (direct and
indirect) damage as a result of incorrect operation or incorrect functioning of the device,
software, internet or telecom connection. The manufacturer is in no way liable for the loss of
personal passwords or codes.
Safety guidelines
• The permitted ambient temperature during operation may not be exceeded (not lower than -
10 °C and not higher than 50 °C).
• The device is intended for use in dry and clean places.
• Protect the device from moisture, heat and water splashing. Not intended for external use.
• The guidelines for the battery usage must be regarded.
• Do not expose the device to strong vibrations.
• Do not let it fall from height.
• Do not use in an environment where any inflammable gases, vapors or dust are present or
could be present.
• Repair of the device may only be carried out by people, trained for Mobeye®repair.
• If the device must be repaired, only original replacement components may be used. The
use of different parts may lead to damage of the Mobeye®device.
Use in accordance with the regulations
The purpose of this device in accordance with the regulations is sending messages and making
telephone calls after an alarm situation. Other uses are not permitted and may invalidate the
warranty.
Battery recycling
When disposing of this product, separate the product and the CR123 batteries from other waste
streams to ensure that it can be recycled in an environmentally sound manner. For more
information on collection and proper disposal, please contact your local government office or
the retailer where you purchased this product.

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CONTENT
1. General description 4
2. Standard behaviour 5
2.1 Mobeye PowerGuard with Mobeye SIM and Internet Portal 5
2.2 Mobeye PowerGuard with own SIM card 6
3. Getting started 7
3.1 Insert the SIM card 7
3.2 Connect a sensor to the input (optionally) 8
3.3 Insert the batteries 8
3.4 Connect an external power supply (optionally) 8
3.5 Connect a sensor to the input (optionally) 9
4. Programming when using the Mobeye SIM and portal 10
4.1 Sign up in the Mobeye Internet Portal 10
4.2 Register the Mobeye SIM card 10
4.3 Enter the program mode 11
4.4 Activate the device in the portal 11
4.5 Configuration and synchronisation 12
4.6 Basics of the Mobeye Internet Portal 12
4.7 Switching on/off 14
4.8 Confirmation of the alarm message 14
4.9 System reset 15
5. Possible settings 16
5.1 Alarm phone numbers 16
5.2 Call on/off 16
5.3 SMS on/off 16
5.4 Input type 17
5.5 Exit delay time 17
5.6 Alarm delay time 17
5.7 Inactive time 17
5.8 Alarm repeat time 18
5.9 Power failure delay time 18
5.10 Power failure message 18
5.11 Automatic arming / disarming 18
5.12 Buttonlock 19
5.13 Low power mode 19
5.14 Test message 20
6. Programming when using own SIM card 21
6.1 Program mode 21

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6.2 Program at least one telephone number 21
6.3 Programming the settings by SMS 22
7. List of SMS commands for programming with own SIM 23
7.1 List of SMS commands 23
7.2 Switching on/off 24
7.3 Confirmation of the alarm message 25
7.4 System reset 25
7.5 SMS reports when using own SIM card 26
7.6 Technical messages 27
8. Status feedback 28

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1. GENERAL DESCRIPTION
The Mobeye PowerGuard is a battery operated monitoring device with GSM module
used to send alarm notifications after a power failure or after a triggered input.
In order to activate the device, a few steps are to be followed.
First of all you’ll have to choose a SIM card to place in the device. You can use the
Mobeye SIM card or your own SIM card. The Mobeye SIM card provides access to the
Mobeye Internet Portal. In this management environment the device is given additional
functions such as online programming, status and history display, more options for
forwarding messages and it will monitor test messages (keep alive). In addition, the
Mobeye SIM is a cost-effective M2M roaming SIM card that can use multiple providers
per country worldwide and offers more security than a provider-bound SIM card.
When using your own SIM card the most important alarm functions such as calling
and/or texting after an alarm will also work.
Where the installation steps differ for both modes of use, this is indicated below. The
use of the Mobeye Internet Portal with Mobeye SIM card is also referred to as Mobeye
SIM/Portal.

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2. STANDARD BEHAVIOUR
2.1 MOBEYE POWERGUARD WITH MOBEYE SIM AND INTERNET PORTAL
The Mobeye PowerGuard, equipped with a Mobeye SIM card and registered on the
Mobeye Internet Portal, has the following standard behaviour as factory settings:
- When an external power supply is used and a power failure occurs, the Mobeye
PowerGuard sends a ‘power failure’ message to Mobeye Internet Portal, and calls
the phone numbers programmed in by the user. The Portal forwards the alarm as
text message and/or e-mail to the ‘alarm contacts’.
- When the power is restored, the Mobeye PowerGuard sends a ‘power restored’
message to the Mobeye Internet Portal, to be forwarded to the ‘alarm contacts’.
- When one of the inputs is activated by a sensor, the Mobeye PowerGuard sends an
alarm message to the Mobeye Internet Portal and calls the phone numbers
programmed in by the user. The Portal forwards the alarm ‘alarm contacts’ as text
message and/or e-mail.
- When one of the inputs remain in the alarm status, the Mobeye PowerGuard repeats
sending the alarm message via the Mobeye Internet Portal every four hours, to be
forwarded to the ‘alarm contacts’.
- When the batteries need to be replaced, the Mobeye PowerGuard sends a ‘low
battery’ message to the Mobeye Internet Portal. The portal forwards this to the
‘service’ contacts.
- The unit will send test messages to the portal as communication check (default:
every 7 days). If these are not received in time, the portal sends an exception
message to the ‘service’ contacts.
Chapter 5 describes how to influence the standard behaviour.
As described, the Mobeye PowerGuard will, in addition to calling in the event of an
alarm, send various messages to the Mobeye Internet Portal. This is done via data
traffic where possible. As a fallback, the alarm messages are sent to the portal via SMS.
Both methods of communication are included in the flat fee of the SIM card. Messages
can be forwarded from the portal to contacts such as SMS and / or free e-mail. If the

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SMS credits run out, the account holder automatically receives a message to upgrade
them online.
2.2 MOBEYE POWERGUARD WITH OWN SIM CARD
The Mobeye PowerGuard, equipped with your own SIM card, has the following standard
behavior as factory settings:
- When an external power supply is used and a power failure occurs, the Mobeye
PowerGuard sends a ‘power failure’ SMS text message and calls the phone
numbers programmed in by the user.
- When the power is restored, the Mobeye PowerGuard sends a ‘power restored’
SMS text message.
- When one of the inputs is activated by a sensor, the Mobeye PowerGuard sends an
alarm SMS text message and calls the phone numbers programmed in by the user.
- When one of the inputs remain in the alarm status, the Mobeye PowerGuard repeats
sending the SMS alarm message every four hours.
- When the batteries need to be replaced, the Mobeye PowerGuard sends a ‘low
battery’SMS text message to the first telephone number (administrator).
Chapter 5 describes how to influence the standard behaviour.

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3. GETTING STARTED
To get started with the Mobeye PowerGuard, at least the following steps need to be
taken in the following order:
1. Insert the SIM card
2. Connect a sensor to the input
3. Insert the batteries
4. Connect an external power supply (optionally)
5. Programming when using the Mobeye SIM/Portal
a. Sign up in the Mobeye Internet Portal
b. Activate the SIM card
c. Enter the program mode
d. Activate the device in the Mobeye Internet Portal
e. Program the options and synchronise
6. Programming when using your own SIM card
a. Enter the program mode
b. Program the settings
Steps 1 to 4 are described in sections 3.1 up to 3.4.
Step 5 is described in chapter 4. Step 6 can be found in chapter 6.
3.1 INSERT THE SIM CARD
Open the enclosure by removing the 4 screws and
insert the SIM card into the module. Push the black
cover slightly outward to open the holder and close
it afterwards.
When using the Mobeye SIM card:
The supplied SIM card has a PIN code protection,
which means that it can only be used in the Mobeye
device.
Note: do not place it in another device.

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When using your own SIM card:
Before installing the SIM card should have PIN code "0000", or PIN code removed.
(A PIN code can be changed or removed by putting the SIM card in to any mobile phone and entering
the 'security' menu.)
NB: Make sure the SIM card is inserted before the batteries. If you replace a SIM card,
first remove the batteries (and remove any other external power supply). The settings
are stored in the device memory. The SIM card shall have the “normal” size and be
suitable for 2G. It is advised to use an M2M SIM card.
3.2 CONNECT A SENSOR TO THE INPUT (OPTIONALLY)
Two external sensors can be connected to the
inputs.
Insert the 2 wires of an external sensor through
the hole in the enclosure and insert them in the
two connectors of input 1 (press on the green pins
for connecting the wires). It does not matter which
wire is connected to which connector.
A second sensor can be connected to input 2.
As default the inputs are programmed as Normally Open (NO) contacts. This means the
inputs are triggered if the input is closed for at least 1 second. In case the contact is
Normally Closed (NC), please refer to paragraph 5.4. If you require the sensor to be
activated for a shorter or longer period before triggering an alarm, refer to 5.5.
3.3 INSERT THE BATTERIES
Insert the two batteries (CR123) in the module. Use the +/- indication for the correct
placement. If you replace the batteries the settings will not be deleted, since they are
stored in the device memory.
3.4 CONNECT AN EXTERNAL POWER SUPPLY (OPTIONALLY)

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Connect the external power adapter (or any other regulated 12VDC power supply) to
the power input of the connector (press on the green
pins to connect the wires):
- V+ (black lead with white stripe) to “+”
- Ground (black lead) to “-“
Using an external power supply the GSM module is
always connected to the network. When there is a
power failure, the batteries take over and power
failure alarm messages are sent. The module
continues operating albeit in the ‘low power’mode.
This means the GSM module switches off and only establishes network connection
when it needs to send an alarm notification, test message or low battery alert.
The Mobeye PowerGuard is able to work on the batteries for a long time without an
external power source and to monitor external sensors in the ‘low power’mode.
3.5 CONNECT A SENSOR TO THE INPUT (OPTIONALLY)
Two external sensors can be connected to the inputs.
Insert the 2 wires of an external sensor through the hole
in the enclosure and insert them in the two connectors
of input 1 (press on the green pins for connecting the
wires). It does not matter which wire is connected to
which connector.
A second sensor can be connected to input 2.
As default the inputs are programmed as Normally
Open (NO) contacts. This means the inputs are
triggered if the input is closed for at least 1 second. In
case the contact is Normally Closed (NC), please refer to paragraph 5.4. If you require
the sensor to be activated for a shorter or longer period before triggering an alarm, refer
to 5.5.

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4. PROGRAMMING WHEN USING THE MOBEYE SIM AND PORTAL
4.1 SIGN UP IN THE MOBEYE INTERNET PORTAL
Go to www.mymobeye.eu
and sign up for a new account. Follow the
instructions on the screen.
You will receive an e-mail to confirm the new account. After confirmation login to the
portal.
If you do not receive this e-mail, check your spam box or ask Mobeye:
([email protected]).
4.2 REGISTER THE MOBEYE SIM CARD
To activate the Mobeye SIM card in the Mobeye
Internet Portal, choose ‘activate new SIM card’.
Enter the SIM card number. This is the number written on the plastic SIM card below the
barcode. You can take the entire number or only the last 8 digits.
The screen leads you through several pop-ups. If asked, choose your device type
(search for “PowerGuard”) and select the type of contract (for instance “PowerGuard
SIM + Portal Monitoring”).
At the moment you accept the price and terms, you confirm the subscription. You will
receive an invoice for the mentioned amount.
Before activating the device in the Mobeye Internet Portal, first prepare the unit (see
next paragraphs).

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4.3 ENTER THE PROGRAM MODE
To activate the unit in the portal, the GSM module needs to be open and connected to
the network.
Using external power, the unit is always in program mode.
A battery-operated Mobeye PowerGuard switches to the program mode after placing
the batteries. First the GSM module establishes network connection. During this time
the LED flashes green and red. Within 10-30 seconds the connection is established.
The LED starts blinking fast followed by flashing 1 sec. on/1 sec. off (or stays on
continuously in case the unit has been configured yet).
During the first 3 minutes the GSM module remains active, ready to be activated in the
portal. After 3 minutes a time-out occurs and the GSM module switches off in order to
save the batteries.
It returns to the program mode by pressing the on/off button for 5 seconds, until the LED
starts flashing red/green. Once it has GSM connection it will be flashing again (or stays
on continuously). Alternatively the batteries are re-inserted.
4.4 ACTIVATE THE DEVICE IN THE PORTAL
When the PowerGuard is in initial
(factory) status and the batteries are
inserted (so the LED is flashing), you
activate the device in the Mobeye Internet Portal by clicking ‘Activate device’, which is
written behind the registered SIM card. The unit will receive a message from the portal
and the data exchange is started. At the first pop-up window you are asked to enter the
installation code. Type the factory code ‘1111’. The next screen asks for a name and
location for your device. These fields can be changed later.
Once the activation is completed, the new device is visible in the device list.
By clicking the name, the detail page will be opened.

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4.5 CONFIGURATION AND SYNCHRONISATION
The device settings can be programmed in the Mobeye Internet Portal. In this way you
prepare the settings, to be picked up by the device. Since the Mobeye device is leading
in the communication between the portal and the device, the data synchronisation is
done after:
1)any message to the portal (e.g. the regular test message, alarm, low batteries).
2)reconnecting power and reinserting batteries.
3)pressing the on/off button for 5 seconds once it is in program mode (battery-operated:
first go to program mode, next press the button for 5 seconds).
4)receiving the SMS command CODE SYNC (e.g. 1111 SYNC).
4.6 BASICS OF THE MOBEYE INTERNET PORTAL
The device detail screen in the Mobeye Internet Portal shows several blocks:
Contacts
The contacts are the contact persons that will receive alarm and service notifications,
per SMS text message and/or e-mail. Service notifications may be warnings about
missed keep-alive (test) messages and low battery voltage.
In order to add a contact, please first create the contact person in the (blue) tab
Contacts.
Note: the telephone numbers that will be dialed directly from the unit, are configured in
the Options.
Status
The status block displays several values, important information about the unit.
The GSM status tells the network strength in the last communication session. If the
value is lower than -95dB, please consider another location for the device).
If the ‘Synchronised’ status is ‘No’, there are new options to be picked up by the device.
Device
Open the device details to change the name and location of the device. These are
copied into each SMS text message and e-mail and meant as identifier.

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Message texts
The message texts are the event texts which are included in the SMS text messages
and e-mails. These texts can be customized.
History
All historical events and logs are displayed in the history. Click ‘show all’ for a longer list.
Options
The configuration options (settings) can be changed in the
Mobeye Internet Portal. Click ‘edit’ to change the settings. Type
the installation code (factory setting is ‘1111’) to open the pop-up.
Please see chapter 5 for the description of each setting.
After saving new settings, they need to be picked-up by the device, i.e. synchronised.
Please see 4.5 for more information about the synchronisation.

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4.7 SWITCHING ON/OFF
After the previous steps the Mobeye PowerGuard is ready for use. It is armed (switched
on) automatically.
In order to switch off (disarm) the Mobeye PowerGuard:
- Press the on/ off button at the upper side for 1 second. The green LED switches off
to indicate the disarmed status.
In the disarmed status the Mobeye PowerGuard will not send alarm notifications.
The functions automatic arming, sending test messages and sending a ‘low battery’
message, are still active.
In order to switch on (arm) the Mobeye PowerGuard:
- Press the on/ off button at the upper side for 1 second. The green LED blinks once
every 3 seconds (battery-powered) or stays ‘on’ continuously (in case of an external
power supply).
If powered externally (GSM is open), switching can be done via SMS commands:
SMS command to switch on: CODE ARM
SMS command to switch off: CODE DISARM
example: 1111 ARM
The status can be requested via SMS command CODE STATUS?.
4.8 CONFIRMATION OF THE ALARM MESSAGE
When the system is triggered it will send alarm notifications. First a message is sent to
the portal (and forwarded from there), followed by a phone call. When you pick up the
phone, you will hear beeps. It is possible to acknowledge the phone call by answering
the phone and pressing any key. The other alarm numbers will not be called afterwards.
This works for most telephones.

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4.9 SYSTEM RESET
To reset a Mobeye PowerGuard two steps are necessary, in following sequence:
1. Delete the Mobeye PowerGuard from the Mobeye Internet Portal
2. Reset the Mobeye PowerGuard
1. To delete the Mobeye PowerGuard from the Mobeye Internet Portal
Delete the device from the Mobeye Internet Portal. The SIM card could be then reused
for another Mobeye device, or the same device can be connected again.
In the device list, click the name of the device to go to the details screen. Next choose
‘Device’. Click ‘delete’ to delete the device and confirm the option.
The SIM card will be disconnected from the device and visible on the first screen.
2. To reset the Mobeye PowerGuard to its factory settings
1. Remove the batteries (and external power supply).
2. Press the outside button while reinserting the batteries. Keep it pressed for (about)
another 5 seconds.
3. Release the button immediately after the LED starts to flash.
4. If relevant, connect the external power supply.
After a successful reset, the status LED will blink green to indicate that the module is not
configured. The security code is back to factory settings as well.

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5. POSSIBLE SETTINGS
The Mobeye PowerGuard has many setting options that influence the behaviour of the
module. If connected on the Mobeye Internet Portal, the settings are prepared in the
portal (see chapter 4). If your own SIM card is used, programming is done via SMS
commands (see chapter 6).
5.1 ALARM PHONE NUMBERS
In the event of an alarm, the Mobeye PowerGuard can call 5 telephone numbers
(TEL1… TEL5). It is possible to confirm a call by picking up the telephone and pressing
any key. The following numbers will not be called.
When using your own SIM card, it is mandatory to set at least one number (on TEL1).
The TEL1 ... TEL5 are then used for telephone calls and / or text messages from the
unit.
This is not mandatory when using the Mobeye Internet Portal. If no telephone numbers
have been entered, the notifications will only be sent to the portal and forwarded by
SMS and / or e-mail from there.
Note: the (unlimited number of) contacts who receive SMS / e-mail may be different
from the numbers programmed on TEL1 ... TEL5.
5.2 CALL ON/OFF
Even if the alarm telephone numbers are set in the options, the calling process can be
suppressed. By turning off the CALL, the unit will only send the notification via textual
messages. The default value is set to "ON".
5.3 SMS ON/OFF
This setting is only relevant when using your own SIM card: the Mobeye PowerGuard
alerts after an alarm on the inputs with a call and an SMS. It is possible to turn off the
SMS (OFF). As a factory setting, the SMS is set to "ON".

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5.4 INPUT TYPE
The input type defines the character of the inputs IN1 and IN2. This can be Normally
Open (NO) or Normally Closed (NC). If an input is set to "NO", the alarm will be
triggered as soon as the terminals of the input are closed. If the input is set to NC, the
alarm is triggered when the connection between the input terminals is broken. The
default input type is set to "NO".
5.5 EXIT DELAY TIME
The exit delay time defines the time between the moment of switching on the module –
while the input is active –and the moment the module starts sending the first alarm
message. Example: the module has been installed in a cabinet where a door magnet
contact is connected to the input. The exit delay time is the time between switching on
the module and closing the cabinet’s door. Only after this time has exceeded, alarm
messages will be sent. The time can be set between 0 and 999 seconds. As default, the
exit delay time is set to 0 second.
5.6 ALARM DELAY TIME
The input delay time defines the time that the input is triggered before an alarm is
initiated. If the input returns to the non-alarm status within the delay time, no alarm is
sent. The time can be set between 0 and 999 seconds. As default, the input delay time
is set to 1 second.
5.7 INACTIVE TIME
The “inactive time” defines the time an input is not active after an activation. During the
inactive time, no new alarm message will be sent. Only when the input returned to the
non-alarm status, gets activated again and remains active, an alarm will be sent yet
after the inactive time. If the time is set to “0” (minutes), the input will be active again
immediately after returning to the non-alarm status. The time can be set between 0 and
60 minutes. As default, the inactive time is set to “0”.

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5.8 ALARM REPEAT TIME
In order to emphasize the urgency of the alarm messages, all alarms can be repeated.
As long as the input has not returned to the inactive status, the textual messages (no
phone calls) will be repeated after the ‘alarm repeat time’. The repeat interval can be set
between 0 (no repeat) and 24 hours. As default the alarm repeat time is set to 4 hours.
5.9 POWER FAILURE DELAY TIME
If the Mobeye PowerGuard is powered externally and the power fails it can notify the
contact person(s). The power failure delay time defines the time between the initial
power failure and the alarm notification. If the power is restored within the delay time, no
alarm is sent. The time can be set between 0 and 999 minutes. As default, the delay
time is set to "0".
5.10 POWER FAILURE MESSAGE
If the Mobeye PowerGuard is powered externally and the power fails, it is able to make
phone calls and/or send textual messages. There are three configuration options: Alert,
Alarm, Off.
Mobeye SIM/Portal
Own SIM
Alert
Message via portal
SMS to TEL1
Alarm
Call to TEL1···TEL5 and
message via portal
SMS + call to TEL1···TEL5
Off
No message
No message
The default setting for the ‘power failure message’ is set to “ALARM”.
5.11 AUTOMATIC ARMING / DISARMING
The Mobeye PowerGuard only works if the unit is armed, which is done via the on/off
button. It is possible to automatically arm and disarm the unit, based on an arming

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and/or disarming time scheme. Two schemes can be entered, which can be assigned to
the days in the week (e.g. to have a different weekend scheme).
As default the automatic (dis) arming times are valid for all days. It is possible to assign
them to only a few days in the week. In this way it is possible to have two different
schemes, which are valid on different days.
As value the weekdays can be entered. Monday is 1, Tuesday is 2, etc. If the scheme is
valid for several days, the days can be entered in one command (e.g. 12345 means
Monday till Friday).
Example: to arm the system only during weekdays, from 6AM to 7PM, set the
TIMEARM1 to 06:00, TIMEDISARM1 to 19:00 and DAYS1 to 12345.
(Only) when using your own SIM card, the DATE and TIME must also be set manually.
The portal synchronizes this automatically.
5.12 BUTTONLOCK
It can be useful to lock the on/off button to prevent the unit from being switched off
unintentionally. As default the buttonlock is unlocked (so, the button is enabled). To
disable the button, the buttonlock needs to be switched to "ON".
5.13 LOW POWER MODE
A battery-powered Mobeye PowerGuard has the GSM module switched off in stand-by
mode. It only switches on if it has to send a message. An externally powered unit
always keeps the GSM module open (as factory default). When using the “low power
mode” an externally powered unit will also keep the GSM module closed as much as
possible, to minimize the power consumption. To achieve this, the LOWPOWER shall
be set to "ON". In the low power mode, the presence of the external power source will
still be monitored.