Moen Flo Smart Water Shutof User manual

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Meet Flo by Moen
Meet Flo by Moen

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Welcome to
the Flo Family
Thanks to your purchase of a Smart Water Shuto, not
only are you one step closer to protecting your home
from water damage and leaks but also, you’re positively
impacting the environment by helping save our most
precious resource, water.
This guide will walk you through everything you need to
know about your Smart Water Shuto and installation.
Still have questions? Don’t hesitate to reach out to
support by email at support@meeto.com or call
844-MEETFLO.

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SMART WATER SHUTOFF
The heart of your system, installed by a licensed plumber on your
main water line. (Can be installed in a horizontal or vertical position).
DO NOT INSTALL ON FIRE SPRINKLER OR SUPPRESSION SYSTEMS
OR HOT WATER DISTRIBUTION LINES.
CONNECTION FITTINGS
2 brass tail pieces* used to install your Smart Water Shuto on the
main water supply line.
* Connection ttings may vary in size and style based on the model purchased
POWER ADAPTER
10 power adapter used to power your Smart Water Shuto.
Plug into the nearest power outlet. (If needed, a low voltage 25’
extension cord is sold separately)
O-RINGS
Spare parts used to secure a sealed connection to the home piping.
INSTALLATION SPACER
Used in place of your device during installation or replacement.
HEX KEY
If the Smart Water Shuto goes oline, the Hex Key is used to
manually close the knob, which will turn o your home’s water.
What’s In The Box
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An Overview of the
Smart Water Shuto
Proactively monitors the home for leaks as small as a drop per minute.
Uses FloSense™ AI technology, and measures all aspects of a home’s
plumbing health such as ow rate, temperature and pressure.
24/7 MONITORING
Constantly monitors your
home’s water usage, de-
tecting leaks of all sizes.
DAILY HEALTH TESTS
Runs daily Health Tests,
using MicroLeak™ technol-
ogy, to catch pinhole leaks
that oen go undetected.
SMARTPHONE CONTROL
Sends alerts in real-time to
your Flo by Moen App if an
issue is detected. Also, turn
your home’s water on/o
remotely through the app.
AUTOMATIC SHUT-OFF
Automatically shuts o the
water if a catastrophic
water event is detected to
to help prevent damage.
BACKUP SHUTOFF
If app connectivity is
lost, open or close the
manual shuto by using
the hex key* to press
down and turn the knob.
(Refer to page 9 for
supplied hex key.)
WATER-RESISTANT
HOUSING
Feel condent that
your Smart Shuto is
safe from elements
and pests with a
sealed protective shell.
SENSORS
Monitor your
water’s pressure,
temperature, and
ow rate.
POWER INPUT
Power your Smart Shut-
o by simply plugging it
into the nearest outlet.
SYSTEM STATUS
Verify that your Smart
Water Shuto is connected
to your WiFi network
VALVE STATUS
Conrm whether your valve
is open (green) or closed
(red), or in transition (white)

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DASHBOARD
Track your daily and monthly water consumption, and set
conservation goals. Also update your home/away settings.
CONTROL PANEL
See pressure, temperature, and ow rate in real time. Run
Health Tests, and turn your water o or on as needed.
ALERTS
When a leak or abnormal usage is detected, your Flo by Moen
App noties you. Alerts let you take action immediately or
ignore the alarm and test again later.
Installs on your iOS or Android mobile devices,
the free Flo by Moen App helps you make the
most of your water security system.
Control at Your
Fingertips
SYSTEM MODES
The Smart Water Shuto has three modes
that can be activated using your app.
HOME MODE is the regular system mode that
is recommended for day-to-day use.
AWAY MODE can be activated when you’re
away from home for an extended period of
time, such as if you’re on vacation. It adds
additional protection to your home and
allows your system to take quicker action by
shutting o your water as needed.
In SLEEP MODE, all tests, parameters, and
alarm notications are ignored, eectively
putting the Smart Water Shuto to sleep.
Sleep Mode should only be used when the
home is experiencing or will experience
irregular water usage, such as when you are
washing a car or relling a pool. This ensures
that you do not trigger an undesired alarm.

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Download the Flo by Moen App from App Store or Google Play.
Pair Device to home network.
Schedule installation with a Moen FloPro or local plumber.*
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2Setup your user account.
Answer on-boarding questions.
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Login to user.meeto.com to view detailed
usage graphs and make changes to your
account preferences.
Visit the Help Center for video tutorials
and troubleshooting.
LEARNING MODE
Following the installation of the Smart Water Shuto, your device will take up to
7 days to learn your home’s water habits in order to better protect your home.
Certain features of the Smart Water Shuto will be disabled until this period is over.
Set Up the
Flo by Moen App
YOU MUST PAIR YOUR SMART WATER SHUTOFF TO THE FLO BY MOEN APP
AND WI-FI BEFORE THE INSTALLER ARRIVES.
* Need help with coordinating your installation? Contact us at 844-MEETFLO.

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Installing
Flo by Moen
Smart Water
Shuto

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Water
Meter
Water
Shuto
Pressure
Reducing
Valve
This is where the Flo by Moen Smart Water
Shuto belongs on the main water supply line:
This install guide outlines the recommended installation for your Smart
Water Shuto. It provides the necessary information on how to install the
Shuto and make it a smooth process for both you and the homeowner.
Wireless
Router
Smart
Water
Shuto
Pro

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Here are the basic tools you need to install
the Flo by Moen Smart Water Shuto
Choose from these 3options to complete the installation:
(Fittings will vary based on
the installation type. See page 7)
OPTION 1
Solder
OPTION 2
Quick Connect
OPTION 3
Crimp / Press
YOU NEED
• Basic Tools
• Quick Connect or
‘Push to Connect’ Style Fittings
YOU NEED
• Basic Tools
• Solder, Flux and Torch
YOU NEED
• Basic Tools
• Crimp / Press Style Fittings
• Crimping / Press Tool
Flo by Moen recommends compliance with all local building and safety codes
when installing the Smart Water Shuto.
PIPE CUTTER
PIPE SEALANT
MEASURING TAPE
ADDITIONAL COPPER PIPE
AND FITTINGS
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Installation Aer Installation
STEP 1
Locate and turn o the main
water supply valve
STEP 2
Relieve water pressure by opening
as many xtures as possible
STEP 3
Install the Smart Water Shuto on the main water line aer the
manual shuto and the pressure reducing valve (if applicable)
Do not solder ttings with the Smart Water Shuto on the
line. Doing so risks damage to the Smar Water Shuto
Use the Installation Spacer if needed
Position the Smart Water Shuto with the arrow pointing
in the direction of the ow of water into the home (Shuto
can be installed in either a horizontal or vertical position)
On well systems, install the Smart Water Shuto aer the
well pressure tank with 100 mesh or ner wye strainer
DO NOT install the Smart Water Shuto on re sprinkler or suppression systems or hot water distribution lines.
DO NOT install the Smart Water Shuto underground.
A.
B.
C.
D.
STEP 5
Turn o the xtures opened from
Step 2 and check for any possible
leaks in the installation
STEP 4
Slowly turn on the main water
supply and look for any possible
leaks around the point of installation
Note: For outdoor installations, a weatherproof
receptacle enclosure MUST be used.
A.
B.
STEP 6
Connect the power adapter
If there is no outlet nearby you may have to drill
through the home’s exterior wall to an interior outlet.
Verify that there are no pipes or obstructions behind
the wall before drilling. (You may also wish to pur-
chase a power extension cord)
STEP 7
Verify LED status
Valve LED is solid green when valve is open; solid
red when closed
Status LED is green when connected to the home’s
WLAN; Status LED is blinking green when connected
to the home’s WLAN but there is no internet connec-
tion; Status LED is solid white when there is no con-
nection to the home’s WLAN or internet connection

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Go to Device Settings,
turn o all the xtures
and tap ‘Run Health
Te st ’.
Run a HealthTest

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Warranty
Information
Limited Warranty
Flo Technologies, Inc. | Limited Warranty | Flo™
THIS LIMITED WARRANTY CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL
AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THE FOLLOWING IS THE COMPLETE WARRANTY FOR
THE PRODUCTS AND SERVICES OF FLO TECHNOLOGIES, INC., AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY
“FLO”), AND SUPERSEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN. EXCEPT
AS EXPRESSLY SET FORTH HEREIN, NO OTHER WARRANTIES ARE MADE WITH RESPECT TO FLO PRODUCTS AND SER-
VICES AND FLO EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN, INCLUDING, TO THE EXTENT PERMIT-
TED BY APPLICABLE LAW, ANY WARRANTY THAT MAY EXIST UNDER NATIONAL, STATE, PROVINCIAL OR LOCAL LAW
INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF NONINFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE LIMITED TO THE PERIODS OF
TIME SET FORTH HEREIN.
This Limited Warranty covers the Flo by Moen Device (as dened below) contained in the Flo by Moen box. We reserve
the right to change the terms of the Limited Warranty at any time, so please review the Limited Warranty each time prior
to placing an order or otherwise acquiring any Flo by Moen Device from Flo. Every time you place an order or otherwise
acquire Products from Flo, the Limited Warranty in force at that time will apply between you and Flo. If you have any
questions regarding this Limited Warranty, you can contact Flo by email at support@meeto.com, or by telephone at
1(844) Meet-Flo.
WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF COVERAGE
Flo, 3750 Robertson Blvd., Suite 202, Culver City, CA 90232, warrants to the owner of the enclosed Flo by Moen Device
contained in this box (“Product” or “Device”) will be free from defects in materials and workmanship for a period of
one (1) year from the date of delivery following the original retail purchase (collectively, the “Warranty Period”). If the
Product fails to conform to this Limited Warranty during the Warranty Period, Flo will, at its sole discretion, either (a)
repair or replace any defective Product or component; or (b) accept the return of the Product and refund the money
actually paid by the original purchaser for the Product. Repair or replacement may be made with a new or refurbished
product or components, at Flo’s sole discretion. If the Product or a component incorporated within it is no longer avail-
able, Flo may, at Flo’s sole discretion, replace the Product with a similar product of similar function. This is your sole
and exclusive remedy for breach of this Limited Warranty. Any Product that has either been repaired or replaced under

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this Limited Warranty will be covered by the terms of this Limited Warranty for the longer of (a) ninety (90) days from
the date of delivery of the repaired Product or replacement Product, or (b) the remaining Warranty Period. This Limited
Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extend-
ed in duration or expanded in coverage for any such transfer.
(1) TOTAL SATISFACTION RETURN POLICY
If you are the original purchaser of the Product and you are not satised with this Product for any reason, you may re-
turn it in its original condition within thirty (30) days of the original purchase and receive a full refund. You will be solely
responsible for (and Flo disclaims) any and all loss, liability, or damages, including to your wiring, plumbing, xtures,
electricity, water, Wi-Fi, home, product, product peripherals, computer, mobile device, and all other items, people, and
pets in your home, resulting from the removal of the Product.
(2) WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO CLAIM UNDER THIS LIMITED WARRANTY
We will not provide any warranty coverage unless your claim is in compliance with all terms of this limited warranty
statement and you follow proper return procedure. Before making a claim under this Limited Warranty, the owner of
the Product must (a) notify Flo of the intention to make a warranty claim by visiting meeto.com/support during the
Warranty Period and providing a description of the alleged failure, and (b) comply with Flo’s return shipping instruc-
tions. Flo will have no warranty obligations with respect to a returned Product if it determines, in its reasonable discre-
tion aer examination of the returned Product, that the Product is an Ineligible Product (dened below).
(3) WHAT THIS LIMITED WARRANTY DOES NOT COVER
This Limited Warranty does not cover and is void with respect to the following (collectively “Ineligible Products”): (i)
Products marked as “sample”, “engineering sample” or “Not for Sale”, or sold “AS IS”; (ii) Products that have been
subject to: (a) modications, alterations, tampering, or improper or lack of maintenance or repairs; (b) handling,
storage, installation, testing, or use not in accordance with the User’s Guide or other instructions provided by Flo; (c)
abuse or misuse of the Product; (d) breakdowns, uctuations, or interruptions in electric power, water provided to
the home, or the telecommunications network; (e) Acts of God, including but not limited to lightning, ood, tornado,
earthquake, or hurricane; or (f) commercial use; (iii) any non-Flo branded hardware products, even if packaged or sold
with Flo hardware; (iv) any malfunctions or damage caused by any non-Flo branded products; and (v) any Products
that have been self-installed or installed, maintained or repaired by any person who has not been designated a “Flo
Pro” or recommended by Flo or is otherwise an unauthorized or recommended service provider. Products installed on
anything other than potable water service lines shall be Ineligible Products (for example, irrigation lines, well systems
or water containing metallic sediments). This Limited Warranty does not cover consumable parts, including batteries,
unless damage is due to defects in materials or workmanship of the Product, or soware (even if packaged or sold with
the product). Flo recommends that you use only authorized service providers for maintenance or repair. Unauthorized
use of the Product or soware can impair the Product’s performance and may invalidate this Limited Warranty. This
Limited Warranty does not cover data loss.
(4) DISCLAIMER OF WARRANTIES
EXCEPT AS STATED ABOVE IN THIS LIMITED WARRANTY, FLO DOES NOT EXTEND ANY EXPRESS WARRANTIES, REPRE-
SENTATIONS, CONDITIONS OR GUARANTEES REGARDING FLO’S PRODUCT OR ONLINE SERVICES (“SERVICES”) OR
ANY RESULTS THEREOF. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FLO DISCLAIMS ALL EXPRESS,
IMPLIED, AND STATUTORY WARRANTIES AND CONDITIONS WITH RESPECT TO THE PRODUCT AND SERVICES, INCLUD-
ING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, FLO ALSO LIMITS THE DURATION OF ANY APPLICABLE IMPLIED WARRANTIES
OR CONDITIONS TO THE DURATION OF THIS LIMITED WARRANTY.
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TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITATION SHALL APPLY TO ANY AND ALL DAMAG-
ES, REGARDLESS OF THE LEGAL THEORY ON WHICH THEY ARE ASSERTED (INCLUDING, WITHOUT LIMITATION, CON-
TRACT, BREACH OF CONTRACT OR TORT), AND REGARDLESS OF WHETHER FLO HAS BEEN ADVISED OF THE POSSIBIL-
ITY OF LOSS OR DAMAGES - UNLESS YOU PROVE THAT WE CAUSED DAMAGES TO YOU INTENTIONALLY. IN ADDITION
TO THE ABOVE WARRANTY DISCLAIMERS, IN NO EVENT WILL FLO BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL,
EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST DATA OR LOST PROFITS, ARISING FROM OR
RELATING TO THIS LIMITED WARRANTY OR THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, THE AMOUNT OF OUR TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS LIMITED WARRANTY
OR THE PRODUCT WILL NOT EXCEED THE TOTAL PRICE ACTUALLY PAID FOR THE PRODUCT BY THE ORIGINAL PUR-

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CHASER. THIS ALLOCATION OF RISK IS REFLECTED IN THE PRICE CHARGED FOR THE PRODUCT AND SERVICES, IF ANY.
YOU ACKNOWLEDGE THAT THE PRICE OF THE PRODUCT AND SERVICES WOULD BE MUCH GREATER IF WE UNDER-
TOOK MORE EXTENSIVE LIABILITY.
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THE SERVICES PROVIDE YOU INFORMATION (“PRODUCT INFORMATION”) REGARDING YOUR FLO PRODUCTS OR OTHER
PERIPHERALS CONNECTED TO YOUR PRODUCTS (“PRODUCT PERIPHERALS”). THE TYPE OF PRODUCT PERIPHERALS
THAT MAY BE CONNECTED TO YOUR PRODUCT MAY CHANGE FROM TIME TO TIME. WITHOUT LIMITING THE GENER-
ALITY OF THE DISCLAIMERS ABOVE, ALL PRODUCT INFORMATION IS PROVIDED FOR YOUR CONVENIENCE, “AS IS,”
AND “AS AVAILABLE.” FLO DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT PRODUCT INFORMATION WILL BE
AVAILABLE, ACCURATE, OR RELIABLE OR THAT PRODUCT INFORMATION OR USE OF THE SERVICES OR PRODUCT WILL
PROVIDE PROTECTION IN OR TO YOUR HOME. YOU USE ALL PRODUCT INFORMATION, THE SERVICES, AND THE PROD-
UCT AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR (AND FLO DISCLAIMS RESPONSI-
BILITY FOR) ANY AND ALL LOSS, LIABILITY, OR DAMAGES, INCLUDING TO YOUR WIRING, PLUMBING, WI-FI, INTERNET,
FIXTURES, ELECTRICITY, WATER, HOME, PRODUCT, PRODUCT PERIPHERALS, COMPUTER, MOBILE DEVICE, AND ALL
OTHER ITEMS, PEOPLE, AND PETS IN YOUR HOME, RESULTING FROM YOUR USE OF THE PRODUCT INFORMATION,
SERVICES, DATA ALARMS OR PRODUCT. PRODUCT INFORMATION PROVIDED BY THE SERVICES IS NOT INTENDED AS A
SUBSTITUTE FOR DIRECT MEANS OF OBTAINING THE INFORMATION OR AS A SUBSTITUTE FOR EMERGENCY SERVICES.
FOR EXAMPLE, A NOTIFICATION PROVIDED THROUGH THE SERVICE IS NOT INTENDED AS A SUBSTITUTE FOR AUDIBLE
AND VISIBLE INDICATIONS IN THE HOME AND ON THE PRODUCT.
(7) YOUR RIGHTS AND THIS LIMITED WARRANTY
This Limited Warranty gives you specic legal rights. You may also have other legal rights that vary by state, province,
nation or jurisdiction. Likewise, some of the limitations in this Limited Warranty may not apply in certain states, provinc-
es, nations or jurisdictions. The terms of this Limited Warranty will apply to the extent permitted by applicable law. For
a full description of your legal rights you should refer to the laws applicable in your jurisdiction and you may wish to
contact a relevant consumer advisory service.
This equipment has been tested and found to comply with the limits for a class B digital, pursuant to part 15 of the FCC
rules. These limits are designed to provide reasonable protection against harmful interference in a residential instal-
lation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accor-
dance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to
correct the interference by one or more of the following measures.
• Reorient or relocation the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:
• This device may not cause harmful interference, and
• This device must accept any interference received, including interference that may cause undesired operation of
the device.
FCC RF Radiation Exposure Warning:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must
follow the specic operating instructions for satisfying RF exposure compliance.This transmitter must not be co-locat-
ed or operating in conjunction with any other antenna or transmitter.
FLO TECHNOLOGIES, INC. FLO HOME WATER MONITORING AND CONTROL
WARNING: THIS PRODUCT CAN EXPOSE YOU TO CHEMICALS INCLUDING LEAD, WHICH ARE KNOWN TO THE STATE
OF CALIFORNIA TO CAUSE CANCER OR BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM. FOR MORE INFORMATION,
VISIT WWW.P65WARNINGS.CA.GOV.
Federal Communications Commission (FCC) Statement
LEAD FREE
NSF/ANSI61

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