MOIXA Smart Battery User manual

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Moixa Energy Holdings Ltd. Registered in England and Wales. © Moixa Technology Ltd 2016.
i[email protected]
www.moixa.com
Moixa Technology Ltd,
One Fellmongers Path,
London SE1 3LY
| 1
Moixa Smart Battery
2 & 3kWh units
User Manual

DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of
Moixa Energy Holdings Ltd. Registered in England and Wales. © Moixa Technology Ltd 2016.
i[email protected]
www.moixa.com
Moixa Technology Ltd,
One Fellmongers Path,
London SE1 3LY
2 |

DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of
Moixa Energy Holdings Ltd. Registered in England and Wales. © Moixa Technology Ltd 2016.
[email protected]
www.moixa.com
Moixa Technology Ltd,
One Fellmongers Path,
London SE1 3LY
| 3
Welcome to your new Moixa® Smart Battery.
This is your user manual.
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&
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3"0=%/#(*:
For customer support relating to your Moixa
Smart Battery, please contact Moixa Support
& BCBD&DEF&GHGG
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introduction

DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of
Moixa Energy Holdings Ltd. Registered in England and Wales. © Moixa Technology Ltd 2016.
[email protected]
www.moixa.com
Moixa Technology Ltd,
One Fellmongers Path,
London SE1 3LY
4 |
Solar PV
Dashboard
AC Inverter
Fuse box
Grid
LED lights
and electronics
Smart Battery
The Moixa Smart Battery ts into your life
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0(%*6.(*&+,(&(/(.42&3"0#/4&9."0&2"6.&*"'%.&=%/('*5&%/)&1(#/4&6*()&#/&2"6.&
,"0(:&&L,#*&(/%1'(*&#+&+"&</"-&-,(/&+"&*+".(&(/(.42&%/)&-,(/&+"&=."8#)(&#+:
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introduction

DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of
Moixa Energy Holdings Ltd. Registered in England and Wales. © Moixa Technology Ltd 2016.
[email protected]
www.moixa.com
Moixa Technology Ltd,
One Fellmongers Path,
London SE1 3LY
| 5
Storing solar & o-peak energy
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,"0(5&+,(&!"#$%&Q0%.+&T%++(.2&*+".(*&+,%+&(/(.42&9".&6*(&'%+(.:&&L,(&6/#+&3%/&%'*"&
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)%2:
midnight
kW
6am 11pm
energy demand
solar energy generation
Save peak billsKeep spare solar
introduction
midday 6pm

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Moixa Energy Holdings Ltd. Registered in England and Wales. © Moixa Technology Ltd 2016.
[email protected]
www.moixa.com
Moixa Technology Ltd,
One Fellmongers Path,
London SE1 3LY
6 |
Contents
1.0 Information in this manual
G:G&W1"6+&+,#*&0%/6%'
G:C&W))#+#"/%'&#/9".0%+#"/
2.0 Safety
C:G&X/+(/)()&6*%4(
C:C&X)(/+#92#/4&+,(&=.")63+
C:E&X/&+,(&(8(/+&"9&="-(.736+Y0%#/*&9%#'6.(
C:F&C&Z&E<@,&!"#$%&Q0%.+&T%++(.2&)%+%*,((+*
3.0 Product Overview
4.0 Operating The System
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F:C&T2=%**&0")(
F:E&Q,6++#/4&)"-/&+,(&6/#+
F:F&[(*(++#/4&+,(&@#7O#&=%**-".)
F:H&J"/)#+#"/#/4&3,%.4(
5.0 Your MyMoixa Energy Dashboard
H:G&N8(.8#(-&&&&&&&
H:C&\"0(=%4(
H:E&Q2*+(0&P(.9".0%/3(&].%=,
H:F&P%**-".)&X/#+#%'#^%+#"/
H:H&M"47#/
6.0 Service Terms
_:G&T%++(.2&Q%9(+2&X/*+.63+#"/*&
_:C&@%..%/+2
_:E&R/)&>*(.&W4.((0(/+
_:F&[(0"+(&W33(**K&LZJ*
_:H&J"/+%3+
P:BD
P:BD
P:BD
P:BD
P:BD
P:BD
P:B`
P:GB
P:GG
P:GC
P:GC
P:GC
P:GC
P:GE
P:GF
P:GH
P:GH
P:GH
P:G_
P:GD
P:Ga
P:G`
P:CB
P:CE
P:CF
contents

DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of
Moixa Energy Holdings Ltd. Registered in England and Wales. © Moixa Technology Ltd 2016.
[email protected]
www.moixa.com
Moixa Technology Ltd,
One Fellmongers Path,
London SE1 3LY
| 7
1.0 Information in this manual
1.1 About this manual
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%/)&bEYE<@,:&>*(.*&"9&+,#*&)(8#3(&06*+&.(9(.&+"&+,#*&0%/6%':
1.2 Additional information
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www.moixa.com/support/ +,#*&-#''&1(&6=)%+()&=(.#")#3%''2
2.0 Safety
2.1 Intended usage
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bEYE<@,&6/#+*:&L,(&=6.="*(&"9&+,#*&)(8#3(&#*&+"&0%/%4(&%/)&6+#'#*(&+,(&(/(.42&
*+".()&#/&+,(&!"#$%&T%++(.2A*&'#+,#60&#."/&=,"*=,%+(&UM#O(PNFV&1%++(.#(*:&P'(%*(&
)"&/"+&6*(&+,#*&)(8#3(&#/&%&0%//(.&"+,(.&+,%/&+,%+&)(*3.#1()&#/&+,#*&0%/6%':&
>*(&"9&+,#*&)(8#3(&%/)&6*(&"9&3"0="/(/+*&"+,(.&+,%/&%*&*"')&".&.(3"00(/)()&
12&!"#$%&L(3,/"'"42&-#''&/"+&1(&3"8(.()&12&+,(&=.")63+&-%..%/+2:&O".&#/c6#.#(*&
%1"6+&+,(&=."=(.&6*(&"9&+,#*&)(8#3(5&='(%*(&3"/+%3+&+,(&!"#$%&*6==".+&)(*<&".&
,('='#/(:
2.2 Identifying the product
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-#+,&+,(&3"/+(/+*&"9&+,(&'%1(':
Type lable
information in this manual

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Moixa Energy Holdings Ltd. Registered in England and Wales. © Moixa Technology Ltd 2016.
[email protected]
www.moixa.com
Moixa Technology Ltd,
One Fellmongers Path,
London SE1 3LY
8 |
The table below shows a type label example
The ‘unit ID’ label is as shown below (this label is to the left side, as viewed
from the front, of the MCU case):
@X7OX&d&NMeR[&bR[QXN;
MROL&QXeR&NO&JWQR&
@X7OX&d&;R@R[&bR[QXN;
X;bR[LR[&Xe>;XL&Xe
safety

DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of
Moixa Energy Holdings Ltd. Registered in England and Wales. © Moixa Technology Ltd 2016.
[email protected]
www.moixa.com
Moixa Technology Ltd,
One Fellmongers Path,
London SE1 3LY
| 9
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 L,(&#/8(.+(.&*(.#%'&/601(.*&3"..(*="/)&+"&+,(&*(.#%'&/601(.*&"9&+,(&&
#/+(./%'&#/8(.+(.*:
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2.3 In the event of power-cut / mains failure
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#*&)(*#4/()&+"&3"/+#/6(&+"&=."8#)(&)#.(3+&36..(/+&UeJV&="-(.&+"&+,#*&3"//(3+()&
'#4,+#/4&3#.36#+&#/&+,(&(8(/+&"9&%&0%#/*&="-(.&9%#'6.(&6/+#'&+,(&(/(.42&#/&+,(&1%++(.2&
#*&($,%6*+():
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+,(&'#4,+*:
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!"#$%&J6*+"0(.&Q6==".+:&S"6.&6/#+&0%2&/(()&+"&1(&*,6+&)"-/&+"&=.(8(/+&+,(&
1%++(.2&*('9&)#*3,%.4#/4:
safety

DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of
Moixa Energy Holdings Ltd. Registered in England and Wales. © Moixa Technology Ltd 2016.
[email protected]
www.moixa.com
Moixa Technology Ltd,
One Fellmongers Path,
London SE1 3LY
10 |
C&".&E&<@,&M#O(PNF&1%++(.2&6/#+&
\(#4,+K&F`:B&30
@#)+,K&EB:a&30
e(=+,K&G`:B&30&9."&C<@,5&CE:B&30&9".&E<@,&0")('&
@(#4,+K&Ca:_&<4&UC<@,&*2*+(0V&5&&E_:a<4&UE<@,&*2*+(0V&
!%#/*&WJ&:&O6*()&#/=6+&UEWV&1(+-((/&aH&7&C_Eb&WJ&Y&GCB&7&EDEb&eJ:&&
Pb&=%/('&#/=6+*5&*+%/)%.)&!JF&Pb&3"//(3+#"/*5&6=&+"&GHW5&0%$&bNJ&EHb&.%+()&=%/('
E&$&eJ&"6+=6+*5&CE7ECb&3"01#/()&0%$#060&GFW&'"%)
G&$&#/+(./%'&3"//(3+".&+"&0#3."7#/8(.+(.5&.%+()&%+&CBW&eJ
G&$&WJ&"6+=6+&U0#3."7#/8(.+(.&8(.*#"/V5&.%+()&%+&!%$&FEB@&
C$&/"/76*(.&.(='%3(%1'(&1%++(.2&FBW,&UC<@,V&".&_BW,&UE<@,V&0")6'(*:&L2=#3%'&'#9(&
f&GB5BBB&96''&3,%.4(&323'(*&I&gaBh&eNe&UCB&2(%.*&=."i(3+()V&&T%++(.#(*&%.(&.%+()&%+&
0%$&CBW&3,%.4(&Y&)#*3,%.4(&.%+(:&O6''2&3,%.4()&Ca:ab5&)#*3,%.4(&+"&CEb
W''&3"//(3+#"/*&1(+-((/&="-(.&*"6.3(*&%.(&=."+(3+()&-#+,&'"4#3&3"/+."''()&9%6'+&
)(+(3+#"/&3#.36#+.2&+,%+&)#*3"//(3+*&%''&="-(.&-,(/&%3+#8%+():&P."+(3+#"/&#*&9".&"8(.&
36..(/+&UfGDWV5&"8(.&8"'+%4(&UfE_bV5&%/)&6/)(.&8"'+%4(&UgCBbV&3"/)#+#"/*:
R%.+,&9%6'+&=."+(3+#"/&#*&=."8#)()&+,."64,&3"0=%.%+".&%/%'2*#*&#/&*"9+-%.(5&)#*3"/7
/(3+*&%''&="-(.&"6+=6+*&-,(/&%3+#8%+():
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0%+3,()&"/&#/*+%''&+"&/(+-".<&'"%):
e(*#4/()&+"&3"0='2&-#+,&OJJYR!J5&[N\Q&UR;EBG7Fa`7G&Z&7GDV5&OJJ&U&=%.+&GHT&V&%/)&
J%/%)%&UXJRQBBEV5&R;&_B`HB7G&U+(*+()&12&>M&%/)&"+,(.*V:&!#3."#/8(.+(.&+"&]aEYC:&&JR&
0%.<()&%/)&96''2&3"0='#%/+&9".&*%'(&#/&+,(&R>:
W*&*+%/)%.)&-#+,&@#O#&U($+(./%'&%/+(//%V:
R+,(./(+&=".+&&U#/+(./%'V&9".&)#.(3+&-#.#/4&".&="-(.'#/(&ULP'#/<V&3"00*:
W8%#'%1'(&9".&".)(.*&>?&ONT
Q+%/)%.)&@%..%/+2K&&H&2(%.*&6/#+&5&GB&2(%.*&1%++(.#(*I&DBh&"9&#/#+#%''2&.%+()&3%=%3#+2:
R$+(/)()&].#)*,%.(&@%..%/+2K&O".&%*&'"/4&%*&+,(&36*+"0(.&#*&%&=%.+#3#=%/+&"9&].#)7
Q,%.(&+,(&6/#+&.(0%#/*&6/)(.&-%..%/+2&&&
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P%+(/+()&%/)&=%+(/+*&=(/)#/4&#/3'6)#/4&U]TCFD_CGE5&>QCBGBBBBD__GH5&
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safety
2.4 Moixa Smart Battery Technical Specication 2 & 3kWh models
!"#$%&#/+(4.%+()&*0%.+&1%++(.2&%/)&="-(.&)('#8(.2&*2*+(0

DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of
Moixa Energy Holdings Ltd. Registered in England and Wales. © Moixa Technology Ltd 2016.
[email protected]
www.moixa.com
Moixa Technology Ltd,
One Fellmongers Path,
London SE1 3LY
| 11
3.0 Product Overview
Compact
L,(&!"#$%&Q0%.+&T%++(.2&#*&%&3"0=%3+&-%''&".&36=1"%.)&0"6/+()&6/#+5&=."8#)#/4&
C&".&E<@,&"9&,"0(&(/(.42&*+".%4(:
Smart Energy Plan
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"/&+,(&+#0(&"9&)%2:
Stores Solar Energy
X+&3%/&*+".(&(/(.42&9."0&4.#)73"//(3+()&*"'%.&=%/('*&(/%1'#/4&4.(%+(.&*('973"/7
*60=+#"/&"9&'"3%''2&4(/(.%+()&="-(.:
Direct Solar Plug-in Option
X9&+,(&!"#$%&Q0%.+&T%++(.2&,%*&*"'%.&=%/('*&)#.(3+'2&='644()&#/+"&#+5&#+&-#''&*+".(&
(/(.42&9."0&+,(0&%6+"0%+#3%''2&9".&'%+(.&6*(:
Smart Inverter
L,(&!"#$%&Q0%.+&T%++(.2&,%*&%&0#3."&#/8(.+(.&=%/('&*"&#+&3%/&%'*"&($=".+&="-(.&
+"&+,(&,"6*(&WJ&3#.36#+&%33".)#/4&+"&%&+#0(&='%/&".&12&0(%*6.#/4&,"0(&('(3+.#3#+2&
'"%):&
DC Power Option
L,(&!"#$%&Q0%.+&T%++(.2&3%/&=."8#)(&%&'"-&8"'+%4(&eJ&="-(.&/(+-".<:&Q61i(3+&
+"&*6.8(25&*"0(&($#*+#/4&'#4,+#/4&3#.36#+*&3"6')&1(&.(76*()&U-#+,"6+&.(7-#.#/4V&%/)&
3"/8(.+()&+"&eJ&MRe&'#4,+#/4&12&3,(3<#/4&%/)&3,%/4#/4&+"&eJ&MRe&)"-/7'#4,+*&

'"-&8"'+%4(&eJ&="-(.&3#.36#+*&)6.#/4&%&="-(.&36+&=."8#)()&+,(.(&#*&3%=%3#+2&.(7
0%#/#/4&#/&+,(&1%++(.2:&&L,(&!"#$%&Q0%.+&T%++(.2A*&eJ&="-(.&/(+-".<&#*&#/+(/)()&
+"&1(&3"0=%+#1'(&-#+,&96+6.(&*+%/)%.)*&9".&+,(&="-(.#/4&"9&eJ&)(8#3(*:
GridShare “Cash-Back”
L,(&!"#$%&Q0%.+&T%++(.2A*&*+".%4(&#*&#/+(/)()&+"&1(&0%)(&%8%#'%1'(&%*&%/&%44.(7
4%+(&.(*"6.3(&9".&/(+-".<*&+"&6*(&+"&%)).(**&#**6(*&%/)&#0=."8(&"8(.%''&.('#%1#'#7
+2:&L,#*&3.(%+(*&#/3"0(&"==".+6/#+#(*&9."0&96+6.(&4.#)&)(0%/)&*#)(&=."4.%00(*&
+,%+&%.(&*,%.()&-#+,&!"#$%&36*+"0(.*:&&S"6&3%/&+%<(&%)8%/+%4(&"9&+,#*&12&i"#/#/4&
+,(&].#)Q,%.(&*3,(0(5&='(%*(&.(4#*+(.&,(.(K&&
www.moixa.com/GridShare-registration/
product overview

DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of
Moixa Energy Holdings Ltd. Registered in England and Wales. © Moixa Technology Ltd 2016.
[email protected]
www.moixa.com
Moixa Technology Ltd,
One Fellmongers Path,
London SE1 3LY
12 |
4.0 Operating the System
L,(&*2*+(0&#*&)(*#4/()&+"&-".<&-#+,"6+&%/2&6*(.&#/+(.8(/+#"/5&#+&#*&=."4.%00()&
+"&"=+#0#*(&2"6.&(/(.42&*%8#/4*&%6+"0%+#3%''2:&L,#*&*(3+#"/&)(*3.#1(*&*"0(&"9&+,(&
*%9+(2&9(%+6.(*&"9&+,(&*2*+(0:
4.1 Resetting a system fault
X9&+,(&.()&OW>ML&'#4,+&#*&"/&#+&#/)#3%+(*&+,%+&+,(&!"#$%&Q0%.+&T%++(.2&,%*&)(+(3+()&
%&9%6'+5&*63,&%*&%&*,".+&3#.36#+:&&P'(%*(&3%''&+(3,/#3%'&*6==".+&1(9".(&=(.9".0#/4&
%/2&%3+#"/:
W9+(.&3"/*6'+%+#"/&-#+,&!"#$%&J6*+"0(.&Q6==".+&+,(&*2*+(0&3%/&1(&.(*(+&12&
=6*,#/4&+,(&[RQRL&16++"/:&&X+&#*&#0=".+%/+&+"&(/*6.(&+,%+&+,(&3%6*(&"9&+,(&9%6'+&#*&

4.2 Bypass Mode
X9&+,(&!"#$%&Q0%.+&T%++(.2&#*&#/&9%6'+&U/"+&=."8#)#/4&="-(.V&+,(/&#+&3%/&1(&+(07
=".%.#'2&='%3()&#/&12=%**&0")(:&P'(%*(&3"/+%3+&!"#$%&J6*+"0(.&Q6==".+&1(9".(&
=(.9".0#/4&+,#*&%3+#"/:&
& 7&P6*,&+,(&12=%**&16++"/&"/3(&U#+&-#''&3'#3<&#/V5&=.(**&%4%#/&+"&*+"=&12=%**:
 
& #*&#/&12=%**&0")(5&%/)&2"6.&'#4,+*&*,"6')&3"0(&"/&=."8#)()&+,(&6/#+&,%*&
& 0%#/*&="-(.:
4.3 Shutting down the unit

)"-/&9".&GH&*(3"/)*5&%9+(.&-,#3,&+,(&6/#+&-#''&+.%/*0#+&%&*,".+&*(.#(*&"9&%6)#1'(&
1'((=*:&W9+(.&%&96.+,(.&=(.#")&U6=&+"&G&0#/6+(V&+,(&6/#+&-#''&*+%.+&+"&1'((=&3"/+#/67
"6*'2:
N/'2&+,(/&*,"6')&2"6&*-#+3,&+,(&P"-(.&N;&Y&NOO:
L"44'(&+"&NOO&)#*3"//(3+*&+,(&T%++(.25&eJ&="-(.&%/)&!%#/*&#/=6+Y"6+=6+:
L,(&!"#$%&Q0%.+&T%++(.2A*&3"//(3+#"/&+"&+,(&"/7'#/(&#/+(.9%3(&-#''&1(&'"*+&-,#'*+&
+,(&6/#+&#*&*,6+&)"-/:
L,(&+"44'(&*-#+3,&*,"6')&1(&'(9+&#/&+,(&N;&="*#+#"/&%+&%''&+#0(*:&P'(%*(&)"&/"+&&
*,6+&)"-/&+,(&6/#+&6/'(**&%&9%6'+&"336.*5&%/)&2"6&%.(&#/*+.63+()&+"&12&+(3,/#3%'&&
*6==".+:&
operating the system

DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of
Moixa Energy Holdings Ltd. Registered in England and Wales. © Moixa Technology Ltd 2016.
[email protected]
www.moixa.com
Moixa Technology Ltd,
One Fellmongers Path,
London SE1 3LY
| 13
4.4 Resetting the Wi-Fi password
T(9".(&%&!"#$%&Q0%.+&T%++(.2&3%/&3"006/#3%+(&-#+,&+,(&!"#$%&*(.8(.*5&%&
3"//(3+#"/&+"&+,(&X/+(./(+&06*+&1(&(*+%1'#*,():&O".&%&!"#$%&Q0%.+&T%++(.2&
(c6#==()&-#+,&@#O#5&+,#*&#*&)"/(&6*#/4&%&*(+76=&0")(&3%''()&W33(**&P"#/+&UWPV&

(/%1'()&)(8#3(&-#+,&%&-(1&1."-*(.&U(:4:&'%=+"=5&*0%.+&=,"/(V&3%/&+,(/&1(&6*()&
+"&3"//(3+&+"&+,(&!"#$%&Q0%.+&T%++(.2&3"006/#3%+(&+,(&@#O#&*(++#/4*&"9&2"6.&
,"0(*&/(+-".<&/%0(&U%'*"&3%''()&QQXeV&%/)&=%**-".)&+"&2"6.&!"#$%&6/#+:
]"&+"&www.moixa.com/support&%/)&)"-/'"%)&%&*+(=7127*+(=&46#)(&-#+,&#0%4(*K&&
‘Re-connecting the unit’s WiFiA
;:T:&P'(%*(&3"//(3+&+"&+,(&C:F]\^&@#O#&/(+-".<&#9&+,#*&#*&%8%#'%1'(5&.%+,(.&+,%/&&%&
H]\^&/(+-".<&7&0"*+&0")(./&."6+(.*&,%8(&1"+,&"=+#"/*&7&C:F]\^&,%*&%&'"/4(.&
.%/4(5&*+."/4(.&%/)&0".(&.('#%1'(&*#4/%'&+,%+&-#''&=."8#)(&%&1(++(.&3"//(3+#"/
 
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1aCD(1jjjjjj&#*&+,(&6/#+A*&*(.#%'&/601(.&U-,(.(&jjjjjj&%.(&_&%'=,%7/60(.#3&

C:& X9&2"6&3%//"+&*((&+,(&6/#+&+,(/&#+&#*&/"+&#/&WP&0")(:&L"&*(+&#+&#/+"&WP&0")(&
)"&+,(&9"''"-#/4K
W:&& P.(**&+,(&*-#+3,&0%.<()&TSPWQQ:&L,(&6/#+&-#''&4"&#/+"&12=%**&0")(&%*&
#/)#3%+()&12&%&*3."''#/4&=%++(./&"/&+,(&1%++(.2&'#4,+*:
T:&& P.(**&+,(&!NeR&*-#+3,&9".&"/(&*(3"/):
J:&&e#*(/4%4(&12=%**&0")(&12&=.(**#/4&+,(&TSPWQQ&*-#+3,&%4%#/:&L,(&1%++(.2
'#4,+*&-#''&.(+6./&+"&+,(#.&/".0%'&)#*='%2&=%++(./:
 7
%4(.:&@,(/&=."0=+()&9".&%&=%**-".)&(/+(.&“MaslowPass”.
F:&& N/3(&2"6.&)(8#3(&,%*&3"//(3+()&+"&+,(&!"#$%&Q0%.+&T%++(.2&"=(/&%&-(1&
1."-*(.&%/)&/%8#4%+(&+"&+,(&9"''"-#/4&=%4(K http://10.74.8.254/
H:&& X/&+,(&=%4(&+,%+&#*&)#*='%2()&(/+(.&+,(&QQXe&U/%0(V&%/)&=%**-".)&"9&+,(&-#7


9."0&+,(&!"#$%&Q0%.+&T%++(.2:&;"+(&#+&#*&#0=".+%/+&+"&+2=(&#/&+,(&/%0(&%/)&
operating the system

DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of
Moixa Energy Holdings Ltd. Registered in England and Wales. © Moixa Technology Ltd 2016.
[email protected]
www.moixa.com
Moixa Technology Ltd,
One Fellmongers Path,
London SE1 3LY
14 |
=%**-".)&($%3+'2&%*&+,(2&%==(%.&"/&2"6.&."6+(.&U+,(2&%.(&6*6%''2&=.#/+()&"/&+,(&
'%1('V&".&#9&+,(*(&,%8(&1((/&.(*(+5&+"&($%3+'2&%*&+,(2&%.(&36..(/+'2&*(+:&T"+,&QQXe&
%/)&=%**-".)&%.(&3%*(7*(/*#+#8(:
_:&& X9&="**#1'(5&3,(3<&+,%+&+,(&!"#$%&Q0%.+&T%++(.2&,%*&*633(**96''2&.(4#*+(.()&


D:&& L,(&4.((/&'#4,+&%1"8(&+,(&9%/&*201"'&-#''&+6./&"/&-,(/&+,(&!"#$%&Q0%.+&
T%++(.2&,%*&3"//(3+()&*633(**96''2:&X+&0%2&+%<(&*(8(.%'&0#/6+(*&+"&(*+%1'#*,&%&
3"//(3+#"/&-,(/&+,(&6/#+&#*&+6./()&"/&".&.(*+%.+():
L."61'(*,""+#/4K&X9&2"6&%.(&6/%1'(&+"&*(+&+,(&!"#$%&Q0%.+&T%++(.2&#/+"&WP&0")(&

X9&+,(&6/#+&-#''&*+#''&/"+&(/+(.&WP&0")(&='(%*(&.%#*(&%&*6==".+&+#3<(+&12&*(/)#/4&%/&
(0%#'&+"&!"#$%&J6*+"0(.&Q6==".+K&&[email protected]&



0#/6+(*&+,(/&='(%*(&.(=(%+&+,(&=."3()6.(&9."0&Q+(=&G&%*&#+&#*&="**#1'(&+,%+&+,(&
QQXe&%/)Y".&=%**-".)&,%*&1((/&(/+(.()&#/3"..(3+'2:
4.5 Conditioning charge
N33%*#"/%''2&+,(&!"#$%&Q0%.+&T%++(.2&0%2&3,%.4(&9."0&+,(&0%#/*&-,(/&+,(.(&
#*&/"&*"'%.&%8%#'%1'(5&#+&-#''&)"&+,#*&#9&#+&)(+(3+*&+,%+&#+&/(()*&+"&)"&*"&#/&".)(.&+"&
=."'"/4&+,(&'#9(&"9&+,(&1%++(.2:&&L,#*&#*&0"*+&"9+(/&#9&#+&)(+(3+*&+,%+&#+&,%*&/"+&96''2&
3,%.4()&9".&%/&($+(/)()&=(.#"):&
operating the system

DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of
Moixa Energy Holdings Ltd. Registered in England and Wales. © Moixa Technology Ltd 2016.
[email protected]
www.moixa.com
Moixa Technology Ltd,
One Fellmongers Path,
London SE1 3LY
| 15
5.0 MyMoixa Personal Account
5.1 Overview
P'(%*(&.(9(.&+"&*(3+#"/&H:F&9".&,"-&+"&.(4#*+(.&9".&2"6.&=(.*"/%'&!2!"#$%&%37
3"6/+:&L,#*&%''"-*&2"6&+"&'"4&#/&%/)&*((&+,(&*+%+6*&%/)&=(.9".0%/3(&"9&2"6.&
!"#$%&Q0%.+&T%++(.25&%/)&.(4#*+(.&2"6.&-%..%/+2:
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5.2 Homepage
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INSTANTANEOUS
ENERGY FLOW
PERFORMANCE
GRAPH
web portal

DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of
Moixa Energy Holdings Ltd. Registered in England and Wales. © Moixa Technology Ltd 2016.
[email protected]
www.moixa.com
Moixa Technology Ltd,
One Fellmongers Path,
London SE1 3LY
16 | safety instructions
5.4 Password Initialization
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!2!"#$%&%33"6/+:&

DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of
Moixa Energy Holdings Ltd. Registered in England and Wales. © Moixa Technology Ltd 2016.
[email protected]
www.moixa.com
Moixa Technology Ltd,
One Fellmongers Path,
London SE1 3LY
| 17
service terms
Troubleshooting:&>/+#'&2"6.&!"#$%&Q0%.+&T%++(.2&,%*&1((/&%**#4/()&+"&2"6.&
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T%++(.2&+,(/&='(%*(&.%#*(&%&*6==".+&+#3<(+&12&*(/)#/4&%/&(0%#'&+"K&
[email protected]
Further help:&

[email protected]
5.5 Log-in
M"47#/&+"&+,(&,"0(=%4(&6*#/4&+,(&Xe&%/)&=%**-".)&2"6&3.(%+()&-,(/&2"6&
.(4#*+(.()&+"K&https://gridshare.moixa-data.com
6.2 Standard Warranty Terms and Conditions (the ‘Manufacturer’s Warranty’)
Moixa Technology Ltd (‘Moixa’) has developed a reliable energy storage product (the ‘Product’), designed to withstand normal
operating conditions, which is supplied with a standard warranty against material or manufacturing faults for the duration of
the warranty period (the ‘Warranty Period’), subject to the following terms and conditions:

DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of
Moixa Energy Holdings Ltd. Registered in England and Wales. © Moixa Technology Ltd 2016.
[email protected]
www.moixa.com
Moixa Technology Ltd,
One Fellmongers Path,
London SE1 3LY
18 | service terms
6.0 Service Terms
6.1 Battery Safety Instructions
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& 3%/&"/'2&1(&3%..#()&"6+&12&%&!"#$%&W==."8()&X/*+%''(.:
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& #+&".&='%3#/4&"1i(3+*&"/&+"=&"9&#+:&&
 
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& -#+,&'#c6#)*:
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(.&Q(.8#3(&".&2"6.&#/*+%''(.&%*&*""/&%*&="**#1'(&9".&%**#*+%/3(:
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+,(&#*"'%+#"/&*-#+3,&%/)&3"/+%3+&6*&".&2"6.&#/*+%''(.&%*&*""/&%*&="**#1'(&9".&%**#*7
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(0(.4(/32&*(.8#3(*&%/)&!"#$%&%*&*""/&%*&="**#1'(&9".&%**#*+%/3(:

DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of
Moixa Energy Holdings Ltd. Registered in England and Wales. © Moixa Technology Ltd 2016.
[email protected]
www.moixa.com
Moixa Technology Ltd,
One Fellmongers Path,
London SE1 3LY
| 19
a) This Manufacturer’s Warranty applies to Products purchased and installed in the United Kingdom of Great Britain and
Northern Ireland, the Republic of Ireland, the Isle of Man or the Channel Islands (separate warranty conditions apply outside
these territories).
b) The Product must be purchased by the Customer (not part of a pilot scheme) and installed after 1 January 2017 to be covered
by this Manufacturer’s Warranty.
c) The Product must be correctly installed by a certied Moixa Accredited Installer and commissioned by Moixa.
d) The Product must be used at all times in accordance with the User Manual provided with the Product and also available at
www.moixa.com.
e) The Product must only be used in a domestic or light commercial environment, (light commercial is dened as a semi
domestic/commercial environment, including a home oce).
f) The Product must be registered via the internet at www.moixa.com within 30 days of commissioning.
g) The Warranty Period will commence from the date of commissioning, unless this date is more than six months from the
date on which the Product was dispatched by Moixa to the Moixa Accredited Installer, in which case the Warranty Period will
commence six months from the date of manufacture as conrmed by the Product’s serial number.
h) Except for the battery(s) referred to in the clause below, the Warranty Period of the Product is 5 Years (except where stated
otherwise), extensions available, subject to applicable terms and conditions.
i) The battery(s) supplied with the Product is covered under this Manufacturer’s Warranty for a period of 10 years from the date
of registration. Moixa shall only accept a warranty claim if the battery capacity falls below 70% of its initially rated capacity.
j) Notwithstanding the Warranty Period, an extension to the Manufacturer’s Warranty (subject to additional or varied terms)
shall apply for as long as any Customer remains a contracted participant in Moixa’s GridShare™ Scheme.
k) Once installed, the Product must not be moved from its installed position unless Moixa has provided written authorisation to
do so.
l) During the Warranty Period a Product which is proved to be faulty or defective in manufacture, will be repaired o-site
or replaced free of material and labour charges, provided that Moixa has provided written authorisation for the repair or
replacement to be carried out and has approved the total cost of the work.
m) Moixa does not accept or reimburse any costs including damage to the Product and engineer call-out charges where any
unauthorised third party undertakes work on the Product unless Moixa has approved such work and the associated cost in
advance.
n) The Customer must follow the procedure set out in the User Manual for reporting faults, which includes technical support via
telephone and the booking of a service visit as a last resort.
o) A fee shall apply for service visits, which shall be reimbursed to the Customer if the fault falls within the scope of the
Manufacturer’s Warranty.
p) The Warranty Period will not be extended after any repair or replacement of the Product or part of the Product.
q) During the Warranty Period, the Manufacturer’s Warranty is transferrable to a new owner provided that the Product remains
in the originally installed location and Moixa is notied of the change of owner in writing.
r) Any claim made under the terms and conditions of this Manufacturer’s Warranty must be made within the Warranty Period.
s) The Manufacturer’s Warranty does not apply to:
i. any other installation carried out at the same time as the installation of the Product including the installation of solar panels
and external wiring;
ii. damage caused by faulty installation, theft, tampering, neglect, misuse, accident, re, ood, explosion, lightning, storms, frost
or other bad weather conditions;
iii. any non-performance as a result of the Product not being connected to the Internet;
iv. damage caused by the non-observance of the User Manual; and
v. any unauthorised adjustments made to the Product by a third party and any self-maintenance tasks carried out by the user
not authorised by Moixa.
The Manufacturer’s Warranty is the sole and exclusive warranty given by Moixa and where permitted by law, is made expressly
in lieu of all other warranties, express or implied, statutory or otherwise, including without limitation, warranties of title, quality,
merchantability, tness for a particular purpose or non-infringement or warranties as to the accuracy, suciency or suitability
of any technical or other information provided in manuals or other documentation. In no event will Moixa be liable for any
special, direct, indirect, incidental or consequential damages, losses, costs or expenses however arising, whether in contract or
tort, including without limitation any economic losses of any kind, any loss or damage to property, or any personal injury.
Data Protection
Customer details will be held in accordance with Moixa’s Data Protection and Privacy Policy and used by Moixa to administer
the Manufacturer’s Warranty and to conduct repairs. Moixa may disclose a Customer’s information to its service providers and
agents for these purposes. Moixa may also use a Customer’s data for training and testing purposes.
6.3 Smart Battery End User Agreement
This End User Agreement (the ‘Agreement’) relates to the operation and use of Moixa’s Smart Battery (the ‘Product’) and is made
between Moixa Technology Ltd (‘we’ or ‘us’) and you, the customer in whose property the Product is installed.
standard warranty

DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of
Moixa Energy Holdings Ltd. Registered in England and Wales. © Moixa Technology Ltd 2016.
[email protected]
www.moixa.com
Moixa Technology Ltd,
One Fellmongers Path,
London SE1 3LY
20 |
The Agreement shall apply to Products purchased and installed in the United Kingdom of Great Britain and Northern Ireland,
the Republic of Ireland, the Isle of Man and the Channel Islands.
Product Requirements
In order for the Product to be able to function correctly, you are required to provide the following:
- a suitably sized space to install the Product (min. W400mm x H550mm x D240mm);
- a reliable domestic broadband connection;
- an up-to-date web browser to use the online dashboard (Microsoft Edge, Chrome, Safari or Firefox); and
- a connection to your electrical supply.
Contract
This Agreement, together with the Manufacturer’s Warranty, constitutes the entire agreement between the parties. Should we
decide to vary the terms of the Agreement, we will notify you by email within 28 days of the new terms becoming eective.
This Agreement is formed between you and us and you are deemed to have accepted these terms only after Moixa has
successfully commissioned the Product via a Moixa Accredited Installer (“MAI”).
Moixa owns a portfolio of Intellectual Property Rights (“IPR”) in relation to the Product and its software and no licence, implied
or otherwise, is granted to you in respect of the IPR. You further agree not to reverse engineer, decompile, decode, decrypt, or
otherwise disassemble the Product.
Use of the Product & Warranty Registration
The Product must be operated at all times in accordance with the User Manual provided with the Product (also available at
www.moixa.com) and should only be used for the purposes for which the Product is intended.
In order for our Manufacturer’s Warranty (as set out in the User Manual) to become eective, you must register an account
within 30 days of installation via gridshare.moixa-data.com and notify us by sending an email to [email protected].
You further agree to maintain a broadband connection at your premises, failure to do so may limit the eectiveness of our
Manufacturer’s Warranty.
Provision of Services and System Monitoring
We grant you access to the Moixa Customer Portal available via our web-based interface at gridshare.moixa-data.com. Should
we elect to cease providing you with these services, we shall provide you with 30 days’ written notice.
The Moixa website and software may be temporarily unavailable if we have to carry out routine or emergency maintenance
and we shall use our best endeavours to notify you when our services are unavailable.
For as long as you continue to use the Product, you consent for us to monitor the performance of the Product remotely and
electronically for the purposes of system maintenance and we may periodically release software upgrades without notice.
We may also use the data generated from system monitoring for aggregate proling and improvement of software decision-
making, subject to our Privacy Policy concerning the use of personal data.
Moving Home: If you move out of the premises in which the Product is installed, you agree to notify us by lling out the ‘Moving
Home?’ form at www.moixa.com and you agree to notify the new occupier that this Agreement needs to be transferred in order
for these terms and the Manufacturer’s Warranty to remain eective.
Disposing of batteries at end of life: It is your responsibility to safely dispose the batteries at the end of their life, including in
circumstances where we are oering replacement batteries. We would be happy to assist you with battery disposal. Please
contact Technical Support or consult www.moixa.com for assistance and information. In addition, please see https://www.gov.
uk/hazardous-waste-disposal for advice on nding a local waste disposal service for LiFePO4 batteries.
Technical Support: Moixa provides a technical support helpline: 0207 734 1511 (open 9.30am–6pm Mon-Fri excluding Bank
Holidays) or you may send an email to [email protected]. Telephone calls may be monitored or recorded for quality
assurance and training purposes.
GridShare™ Scheme (the “Scheme”)
If you are eligible for and you elect to participate in the Scheme, you must complete the online application form and provide
the information requested. Your participation in the Scheme shall commence once we have conrmed by email our acceptance
of your application and the date on which your participation shall start (the “Start Date”). For the avoidance of doubted our
extended Warranty conditions shall apply to contracted GridShare participants.
end user agreement