MOIXA Smart Battery User manual

Moixa
Smart Battery
User Manual 4.8kWh

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[email protected] www.moixa.com
Moixa Technology Ltd, 29-31 Saron Hill, London, EC1N 8SW © Moixa Technology Ltd 2019. Registered in England and Wales.
DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of Moixa Energy Holdings Ltd.
Welcome to your
Moixa®Smart Battery
This is your user manual
Moixa leads the world in smart battery technology, with our
all-in-one Smart Battery and inverter system, suitable for any home.
Now you can take control of your energy use, protect yourself from
price rises, and save £100s o your electricity bill each year.
The Moixa Smart Battery is British invented with a customer
support team based in the UK.
Moixa partner with leading solar and battery installers, housing
associations and utility companies to deliver the best experience
for you.
Updates to this manual
The most up to date version of this User Manual is available on our website:
www.moixa.com/support.
If signicant updates are made to this manual, you will receive an email notication from Moixa.
For support relating to your Smart Battery,
please contact Moixa Customer Support:
0207 734 1511
[e-mail]
www.moixa.com
Correspondence should be addressed to:
Moixa Technology Ltd,
29-31 Saron Hill,
London, EC1N 8SW

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[email protected] www.moixa.com
Moixa Technology Ltd, 29-31 Saron Hill, London, EC1N 8SW © Moixa Technology Ltd 2019. Registered in England and Wales.
DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of Moixa Energy Holdings Ltd.
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Smart energy for your home
The Moixa Smart Battery is installed near your consumer unit (fuse box)
and measures the energy coming from your solar panels, and being used
in your home. Its built in technology knows when to store your energy
and when to provide it.
Storing solar & o-peak energy
When excess energy generated by your solar panels is not being used the Moixa Smart Battery stores it for
use later. If you have a special ‘Time of Use’ tari, like Economy 7, your battery can deliver further savings by
storing o-peak low-cost grid energy throughout the night for use the next day. Contact us if you are on a
special tari so we can ensure your Smart Battery is giving you the best savings.
How the Moixa Smart Battery
ts into your life
Storing free solar energy and cheap o-peak energy
Keep track of all energy ows through
your personalised Moixa dashboard
Solar PV
AC Inverter
Fuse Box
Moixa Smart Battery
LED lighting and electronics
Appliances
Moixa Dashboard
National Grid
Store off peak Keep spare solar Save peak bills
midnight
kW
6am midday 6pm 11pm
energy demand
solar energy
generation

Contents
1.0 Information in this Manual 5
1.1 About this Manual 5
2.0 Safety 5
2.1 Intended Usage 5
2.2 Identifying your Product 6
2.3 Moixa Smart Battery Technical Specication 4.8kWh Model 7
2.4 Battery Safety Instructions 9
3.0 Product maintenance 10
3.1 Restarting the unit 10
3.2 Verication that the product is working as expected 10
4.0 Moixa Dashboard 11
4.1 Overview 11
4.2 Password Setup 11
4.3 Log-in 11
5.0 Contact 12

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[email protected] www.moixa.com
Moixa Technology Ltd, 29-31 Saron Hill, London, EC1N 8SW © Moixa Technology Ltd 2019. Registered in England and Wales.
DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of Moixa Energy Holdings Ltd.
1.1 About this Manual
This is the user manual for the Moixa Smart Battery Control Unit (MCU) V4 4.8kWh.
Please go to www.moixa.com/support/ for user manuals for other products.
2.1 Intended Usage
There are no user serviceable parts in your Moixa Smart Battery. Its purpose is to manage and
utilise the energy stored in the lithium iron phosphate (LiFePO4) batteries within. Please do
not use your Moixa Smart Battery in a manner other than that described in this manual.
Use of this device and use of components other than as sold or recommended by Moixa
Technology will not be covered by the product warranty.
For enquiries about the proper use of your Smart Battery, please contact Moixa Customer
Support.
For support relating to your Smart Battery,
please contact Moixa Customer Support:
0207 734 1511
[e-mail]
1.0 Information in this manual
2.0 Safety

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[email protected] www.moixa.com
Moixa Technology Ltd, 29-31 Saron Hill, London, EC1N 8SW © Moixa Technology Ltd 2019. Registered in England and Wales.
DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of Moixa Energy Holdings Ltd.
2.2 Identifying your Product
Type label example
Type Label
On the left side of the Moixa Smart Battery you will
nd the ‘type’ label. This label details your product
version and basic specications. Please familiarise
yourself with the contents of this label.
Type label
& Unit ID
Right side of unit
(as viewed from front)
Left side of unit
(as viewed from front)
Front of unit
Unit ID
The ‘Unit ID’ label is attached to the right side of
the Moixa Smart Battery and gives information that
uniquely identies your Moixa Smart Battery.
Unit ID example
DO NOT SCALE DRAWING
A3
SHEET 4 OF 5
SCALE 1:1
DWG NO.
REVISION:
MATERIAL: FINISH: DRAWN: UNLESS OTHERWISE SPECIFIED:
DIMENSIONS ARE IN MILLIMETERS
F DRW101/4: MOIXA V4 labels: Serial number labels
MOIXA self adhesive cut vinyl on film Gloss
21.09.2018 - E -Hub label added, Serial no. added
02.10.2018 - F - split drawings, serial numbers updated, GAs added
ONLY FOR REFERENCE :
SERIAL NUMBER LABLE
Digital identifier:
34c9f0848443
Manufacturing identifier:
A20/18/0372/V43000A
Text: Black
Font: Unbuntu Regular Size:
9 point
Manufacturing serial number denition:
Vendor code Identier # SKU-VersionWeek / Year
A 0271 V41200A32/18
A
This would mean the whole serial number for a V4 device would look as follows:
A32/18/0271/V41200A
And the whole serial number for a smarthub would look as follows:
A20/18/0372/SHUB01A
The logic to include each part of the serial number is as follows:
Vendor code: Can immediately see where a device has been manufactured
SKU-Version: Can immediately see the device model, note that the “A”at the end indicates variation within the device model
Week/year: Can immediately see when the device was manufactured (note: need to dene at which exact point in the process we consider it built)
Identier #: Identies the device within that week/year period and within that SKU, identier resets to 0 in a new week or with a new SKU-version
QR code:
The QR code should include only the manufacturing ID code: for example A20/18/0372
This would be the same for all labels, the text will vary, but the manufacturing code will remain the same on the QR code for all labels for the unit.
Label placement:
1. Back of the hub: version with the hub version appended to the serial number text
2. Side of the Smart Battery: version with the smart battery version appended to the serial number text
3. Outside of the packing: as 1 or 2 above depending on if the nal prodoct is a hub or a smart battery
0372 SHUB01A20/18

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[email protected] www.moixa.com
Moixa Technology Ltd, 29-31 Saron Hill, London, EC1N 8SW © Moixa Technology Ltd 2019. Registered in England and Wales.
DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of Moixa Energy Holdings Ltd.
Dimensions
H: 770mm x W: 525mm x D: 200mm
For proper ventilation, 100mm of free space is
required to the left, right, top and front sides of
the Smart Battery.
Weight
80kg. Two person install.
Power
Main connections AC240V. Input nominal 2kW AC max
(variable), output nominal 2.4kW AC max (variable).
Battery Module
2x 2.4kWh 48V nominal units, using LiFePO4 chemistry.
Total capacity 4.8kWh, usable capacity 3.84kWh.
Around 6,000 cycles at 80% depth of discharge.
Fully charged at 54V, fully discharged at 45V.
Temperature range: Charging 0°C to 50°C,
discharging -10°C to 50°C.
Certication: TÜV / CE / UN38.3.
Communications
As standard with Ethernet, PowerLine Ethernet, Bluetooth,
Wi- and backup connectivity to mobile network via SIM card.
Additional connectivity for: Mid Class2 energy meters. RS485.
Control of accessories such as EV charge points. RS485.
2.3 Moixa Smart Battery Technical Specication 4.8kWh Model
GridShare integrated Smart Battery and power delivery system.
525mm
200mm
100mm
770mm

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[email protected] www.moixa.com
Moixa Technology Ltd, 29-31 Saron Hill, London, EC1N 8SW © Moixa Technology Ltd 2019. Registered in England and Wales.
DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of Moixa Energy Holdings Ltd.
Protection & Compliance
Designed to comply with all the relevant certications.
• CE marked, ROHS & WEEE.
• The battery pack cells are UL certied.
• EN 300 328 Ver.2.1.1 (2.4GHz WLAN), EN 301 489-1/EN 301 489-52 Ver.1.1.0
(900MHz GSM), EN 301 489-17 (WLAN @ 2.4 GHz) Ver. 3.2.0.
• The inverters are certied to the UK standard for anti-islanding.
• The unit must be installed to BS 7671 Requirements for Electrical Installations.
(IET Wiring Regulations).
Intellectual Property Rights
Patented and patents pending including (GB2476213, US201000076615, GB1221819.4,
US9379545, US8849471, AU2013353807, GB2510804, GB2539317, GB2476213)
Current applications: US20100076615, US20140159485, EU 09756537.8 EU
13815546.0, CA 2903156, GB 1810314.3
Specications subject to change without notice.


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[email protected] www.moixa.com
Moixa Technology Ltd, 29-31 Saron Hill, London, EC1N 8SW © Moixa Technology Ltd 2019. Registered in England and Wales.
DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of Moixa Energy Holdings Ltd.
2.4 Battery Safety Instructions
Please read the following instructions as failure to observe the precautions may result in
serious personal injury or property damage.
 Do not attempt to disconnect, disassemble, repair or move the unit. This can only be
carried out by a Moixa Approved Installer. Attempts to do so may invalidate your warranty.
Do not expose the unit to an open ame or sources of heat and do not keep ammable
objects or liquids nearby.
Do not expose the unit to temperatures in excess of 45° C or under 0° C.
 Do not damage the unit such as subjecting it to strong impacts, piercing it or placing
objects on top of it.
 Do not place anything on top of the unit as the unit will get warm in operation.
For proper ventilation, 100mm of free space is required to the left, right, top and
front sides of the Smart Battery. Covering the sides of the battery could cause the unit
to stop working.
Keep the unit out of reach of children or animals.
Keep the unit out of direct sunlight and do not allow it to come into contact with liquids.
If the unit becomes damaged, wet or if you hear any unusual noises, disconnect your
Smart Battery by turning the isolator switch OFF and contact Moixa Support.
In the unlikely event the unit starts to leak, and anyone is exposed to the liquid you should
seek immediate medical assistance. You must also turn the unit o from the mains and
contact Customer Support.
If there is a re where the unit is installed, extinguish the re as soon as possible.
 If the unit is exposed to re, the battery cells may produce poisonous gases. If you detect
re or smoke, turn the unit o from the mains, open your windows and doors to ventilate
the space as soon as possible, contact the emergency services and reach out to Moixa as
soon as possible.

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[email protected] www.moixa.com
Moixa Technology Ltd, 29-31 Saron Hill, London, EC1N 8SW © Moixa Technology Ltd 2019. Registered in England and Wales.
DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of Moixa Energy Holdings Ltd.
3.0 Product maintenance
3.1 Restarting the unit
Unless a fault occurs and you have spoken to Customer Support, please avoid shutting down
the battery. If you have been advised to switch o your device, please follow the below steps.
1. Turn the isolator switch that connects the battery to
the mains in the house from the ON to the OFF position.
If your battery was installed with a red and yellow isolator
switch like the one shown on the right, this will involve
turning the red switch anti-clockwise from ON to OFF.
2. Once the switch is o, you should expect the screen
to go black.
Before restarting the unit, please leave the isolator switch in
the OFF position for 30 seconds. Then turn the isolator switch
back to ON. Once the product restarts the screen should turn
back on.
3.2 How to know the battery is working as expected
One simple way of understanding if your battery is working as expected is by looking at the
Moixa Dashboard. The Moixa Dashboard shows you real-time information about your solar
panel & battery system, therefore you should expect to see the amount of energy stored in your
battery increasing and decreasing throughout the day. If you are unsure if your battery is working
correctly, please contact Customer Support.
Through the Moixa GridShare Software (which makes your battery smart) our Moixa team is
also alerted when your battery is not working as expected. If your device is agged as working
incorrectly, our Support Team will remotely monitor your device and then try to resolve the issue
remotely. If we are not able to x the issue remotely, we may need to come and make some
changes to your battery. In this scenario, we will reach out to you and arrange for one of our
Moixa Accredited Installers to visit and resolve the issue.
For support relating to your Smart Battery,
please contact Moixa Customer Support:
0207 734 1511
[e-mail]

11
[email protected] www.moixa.com
Moixa Technology Ltd, 29-31 Saron Hill, London, EC1N 8SW © Moixa Technology Ltd 2019. Registered in England and Wales.
DC READY®, MOIXA® are registered trademarks, logos, illustrations are property of Moixa Energy Holdings Ltd.
4.1 Overview
Your Moixa Dashboard allows you to view all your home energy data through your personal
online account. Your energy graphs and infographics will help you understand how much
energy your home uses, how much solar production you are generating and how your Smart
Battery is helping you to save money.
4.2 Account Setup
After your Moixa Smart Battery has been installed, you will receive an email from the Moixa
team to conrm your email address, so that we can create an account for you to access the
Moixa Dashboard. If you have not heard from Moixa after 2 working days then please reach
out to [email protected].
4.3 Login to your Dashboard
You can view your battery information and log in to your Moixa Dashboard by going to
mygridshare.com and using your email and the password you created to log in.
https://mygridshare.com
4.0 Moixa Dashboard

Further correspondence should be addressed to:
Moixa Technology Ltd, 29-31 Saron Hill, London, EC1N 8SW
Company Site: www.moixa.com
Support / FAQs: www.moixa.com/support/
Customer Support: [e-mail] or call 0207 734 1511
Version no. UM004. March 2019. All details correct at time of publication.
5.0 Contact
For technical problems or enquiries regarding your Moixa Smart Battery please contact
Moixa Customer Support.