7. How to Check-out with a Check-out Card?
There might be safety concern when the guest didn’t return the card back to the front desk.
Now it is easy to clear all the room cards via Check-out Card.
Principle: The hotel door lock always remembers the latest Check-in card and prevents
former room cards to unlock the door. When reading the Check-out Card on it, the hotel
door lock will automatically delay the Check-in time of the latest Guest Card by one minute.
Then all Guest Cards Check-in ahead of it will be clear. Check-out finished.
8. What is Supportive Card and how to use it?
Supportive Card has the same function with the latest Guest Card. It is set because of the
replacement function. When there are two or even more people share one room, issue one
Guest Card and issue Supportive Card after. The management system will automatically
set the Check-in time for the Supportive Card according to latest Guest Card. Steps: Issue
Guest Card, then issue other Supportive Cards.
9. Low battery warning.
Warning when lock and unlock the door via Key Cards of hotel stuffs (To avoid affecting
guest, warning is not available when operate the lock via Guest Card). The power is
sufficient for 50times to 100times unlocking after 1st time warning. After 3times warning,
Key Cards cannot unlock the hotel door lock until replacing the batteries. Emergency Card
has no limitation on opening times.
（Management system setting: refer to the icon in D-Lock system）
Install hotel door lock to the hotel doors.
(Refer to “Hotel Door Lock Installation Guide”)
The handles don’t return back automatically.
The strike plate case is not in right place. The latch
cannot move smoothly.
Warning after
locking the door
The door is too
tight to open
There are extra materials on the door frame side
which prevent the latch from returning back to right
place.
The gap between the door frame and the door is too
small.
Enlarge the hole on the door.
Adjust the strike plate.
Clear the extra materials.
Adjust the gap
（3MM-5MM is the best）
5. The lock indicates the Reporting Loss Card while no records are
in the management system.
While recovering the Reporting Loss Card by Canceling Loss Card, there are no records
for the Reporting Loss Card. What would be the problem?
It is possible that the system had been re-installed after reporting the loss card. It is logically
that no records of the Reporting Loss Card before recovery of the data base.
Solutions: Issued new Reporting Loss Card. Reporting loss for the Reporting Loss Card
(no need to read the card on hotel door lock), then issue the Canceling Loss Card again.
The record of the Reporting Loss Card should be available by then. Read the Canceling
Loss Card on the hotel door lock to recover the Reporting Loss Card.
6. What is the replacement function?
Replacement function: The card issued in the next minute will replace the function of former
cards. It will replace all the former cards when reading the Next-Minute Card on the hotel
door lock. If more cards are needed to be issued in different time, refer to Supportive Card.
Because the hotel door lock can remember the latest Check-in time. The cards issued ahead
of the Check-in time are not allowed to unlock the door.
4.Fault derived from installation.
Fault Cause Analysis Solutions
The locating point on the handle is not in
accordance with the locating arrow on the lock body.
The square bolt inside the handle is not in right
position within the holder.
No spring inside the square bolt holder to hold the
square bolt.
Guest Cards are not
working. The light is
on and the motor
works. Handles are
in blank run.
Match the locating point
Install the handle correctly.
Install spring to the square
holder.
Door handle cannot
return automatically
The handles cannot move smoothly because of too
small or deflected hole.
The screws on the handles scratch the door
because of too small hole.
The handles and square bolt are in the state of
stress because of deflected hole. Adjust the plates.
Enlarge the hole on the door.
Drill the hotel correctly.
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